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Country/Region UK
Products & Services Software, IT Services Digital Customer Experience Market by Segment
Verticals NO Graphs Market Figures - Digital Customer Experience
Reference Currency GBP Topic Segmentation
Year of Figures 2017 to 2023 Segmentation
Publication Date December 17, 2019
Contact Person Nick Mayes
Digital Customer Experience I UK I 2019
SITSI I Horizontals I Market Figures
Nick Mayes
25.0%
2023
20.0%
2019
15.0%
1.1 Digital Content & Applications; 20%
1.4 Digital Customer Experience & Service; 27%
23% 23%
10.0%
1.2 Digital23%
Sales & Commerce; 22% 5.0%
31%
© CXP SAS,
December 2019
18.0%
2023 16.0%
14.0%
2019
12.0%
12.0%
© CXP SAS,
December 2019
16.0%
2023 14.0%
12.0%
2019
10.0%
4.0%
28%
16% Technology Implementation, 26%
3.2 Digital 2.0%
3.3 Digital Technology Integration; 18%
0.0%
17/18 18/19
© CXP SAS,
December 2019
Fig. 5. UK - Digital Services (Services view) Fig. 8. UK - Digital Services (Services vie
2019 and 2023: Shares of Segments
For any questions concerning this report, please contact
Nick Mayes
Digital Content & Applications 1.2 Digital Sales & Commerce 1.3 Digital Marketing
Digital Content & Applications 2.2 Digital Sales & Commerce 2.3 Digital Marketing
SaaS-related
Infrastructure Transform
Application Transformat
Cloud Depl 2017 2018 2019 2020 2021 2022 2023
Total Cloud- 409.01278 562.52555 776.69766 1076.6126 1438.9456 1851.8613 2291.4287
IaaS/ PaaS-r39.738422 57.44051 88.370855 133.12955 189.64276 254.59707 320.92462
IaaS/ PaaS-r59.459295 65.878835 72.531027 79.348003 86.251113 93.15196 99.953884
related to I 296.25057 341.26815 386.77993 431.16824 472.63227 509.29421 539.32864
IaaS/ PaaS-r55.311979 85.400305 137.55375 220.41791 340.35436 497.20702 684.93753
IaaS/ PaaS-r90.409315 121.50785 159.86713 205.81502 259.14828 318.97293 383.58732
related to I 204.54209 273.77111 359.39597 462.5652 580.57253 710.13726 845.92921
Total Cloud- 1154.7244 1507.7923 1981.1963 2609.0565 3367.5469 4235.2218 5166.0899
2017 2018 2019 2020 2021 2022 2023
SaaS-related 409.01278 562.52555 776.69766 1076.6126 1438.9456 1851.8613 2291.4287
Infrastructure Transform 395.44828 464.58749 547.68181 643.64579 748.52615 857.04324 960.20714
Application Transformat 350.26338 480.67926 656.81685 888.79814 1180.0752 1526.3172 1914.4541
17/18 18/19 19/20 20/21 21/22 22/23
0.3753251 0.3807331 0.3861411 0.3365491 0.2869571 0.2373651
0.1748376 0.1788561 0.1752185 0.1629473 0.1449744 0.1203719
0.3723366 0.3664347 0.3531902 0.3277201 0.2934068 0.2542963
For downloading the complete description of our segmentation, please go to:
http://www.sitsi.com/segmentation
HORIZONTAL
View
1. SOFTWARE
1.1. Infrastructure Software & Platforms
Important note: teknowlogy figures include only revenues from licenses and maintenance/ support fees directly charged by the software manufacturer. All
related revenues from implementation services (consulting, implementation/ customization, training) are booked as services revenues.
1.1.1. Operating Systems Proprietary as well as open operating systems and system-level software
1.1.2. N3SM (Network, System, Storage and
Network, System and Storage Management software for all types of hardware (from mainframe to PC)
Security Management)
Cryptographic software, Access Control, Intrusion detection system (IDS), Intrusion prevention systems
(IPS), Antivirus, Anti-spyware, Anti keylogger, Anti-Subversion, Anti-Tamper, Anti-Spam, Firewall, Internet
Security
Data engines/database engines, analysis/ modelling/design, software engineering, code generation,
1.1.3. Middleware
rules engines, test & quality, BPM/BAM, application servers, web services tools, connectors, EAI, MOM
Refers to the maintenance and enhancement of existing applications (custom development and/or customized software products), in the framework of a
long-term (multi-year) contract with a commitment to fulfill pre-defined service level agreements on a fixed-price basis.
2.3. BPO
Important note: teknowlogy only considers processes that are to a significant degree supported by IT (e.g. accounting, human resources, logistics, billing,
card processing,
Business etc.).
Process Outsourcing (BPO) means the takeover of responsibility for an entire business process (or parts of it), also including specialized
administrators besides the related infrastructure and application management. BPO also includes processing services such as payroll, card or transaction
processing.
3. HARDWARE
Refers to the purchase value of all Mainframes, servers, PCs, workstations, storage, monitors, printers, other terminals (eg, ATMs, cash registers),
networking equipment (LAN, switches; excl. WAN).
4. PERSONNEL
Refers to all personnel-related costs (IT salaries & other staff costs)
5. MISCELLANEOUS
Refers to data-related telecom equipment and services (e.g. routers, leased lines, X25, etc.), as well as consumables, energy, offices, etc. Thisalso includes
financing costs (for Hardware, Software and IT Services).
VERTICAL
View
Manufacturing
Automotive & Discrete Manufacturing incl.
- Automotive
- Aerospace & Defense
- Electrical Engineering & High Tech
- Mechanical & Plant Engineering
- Construction
Process Manufacturing (incl. metal; chemicals; pharmaceuticals; oil, gas & mining; food & beverages, tobacco; textile, paper, others)
- Metal
- Chemicals
- Pharmaceuticals
- Oil, Gas & Mining
- Food & Beverage, Tobacco
- Textile, Paper, Others
Banking
Retail Banking
Wholesale/Corporate Banking
Investment Banking
Private Banking
Insurance
Life & Pension
Property & Casualty
Health
Reinsurance
Public Sector
Government (incl. federal, regional, and local administration, education, etc.)
Health and Social Services (incl. payers and providers)
Defense
Telecommunications
Fixed carriers
Mobile carriers
Virtual Network Operators (VNO)
Internet Service Providers
Utilities
Electricity
Water
Gas
Waste disposal
Heat
Consumers
Refers to the use of IT in households (contrary to professional organizations - enterprises, institutions, etc.); this covers individual consumers, usually in a
multi-person environment (e.g. a family), with a possibly differentiated use of IT products and services (e-mailing/ social networking, information gathering, e-
shopping, education, personal development, household book keeping, home office, etc.)
Important note: teknowlogy does not include games (consoles and software) in its market analysis.
Transport
Rail and Public Transport
Freight
Aviation
Postal Services
Digital Customer Experience I UK I 2019
SITSI I Horizontals I Market Figures
Nick Mayes
Nick Mayes
Nick Mayes
Nick Mayes
www.teknowlogy.com
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