Multiple Choice

This activity contains 15 questions.

Which of the following people is NOT usually considered a member

of the executive committee of a hotel?
  Director of Food and Beverage

Director of Engineering

Director of Catering

Rooms Division Manager

Total room sales divided by the number of rooms sold represents:

  Rack rate.

Average daily rate.

Room occupancy percentage.

Daily report.

The rooms division includes which of the following?

  Security

Guest services

Housekeeping

All of the above.

Which of the following hotel employees are responsible for

balancing the guests accounts every day?
  Night Auditor

Front Desk Clerk

General Manager

Accountant
 Which of the following is true regarding the central reservation
system?
  It has a delay in the interface that allows for overbooking to occur.

It can have access to the inventory of room availability of each hotel in the
chain.
It allows only the host hotel to access the system for confirmed reservations.

All of the above.

The concierge is under which department?

  Security

Accounting

Rooms Division

Front Office

Which of the following is NOT a function of the front office?

  Sell rooms

Balance guest accounts

Offer services such as mail, FAX, messages, etc.

All are functions of the front office.

Which of the following room rate plans includes a room only, no

meals?
  American Plan

Modified American Plan

European Plan

Modified European Plan

Hotel performance is based on which of the following operating

ratios?
  ADR
 ROP

RTS

Both answers 1 and 2.

Total rooms in the hotel are 410; total rooms available are 400; total
rooms sold are 350; total revenue is $38,500. What is the ADR?
  $93.90

$96.25

$110

$112.50

Which of the following is not a front office module of the typical

property management system (PMS)?
  Reservations management

Food and beverage management

Rooms management

Guest accounting management

Yield management is:

  A demand forecasting technique used to maximize room revenue.

A night audit task used to balance guest accounts.

A housekeeping system used to increase efficiency.

An accounting term used to determine optimal ratios for use in management

decisions.

Hotels add a charge to all long distance calls made by the guest.
This charge is typically:
  20%

30%

40%

50%
 Guest surveys consistently rank which of the following as the
number one concern in hotels?
  Room is ready and available when checking in.

Must be close to shopping.

Late night room service.

Cleanliness.

Housekeeping attendants typically clean and service how many

rooms per shift?
  6-8

8 - 10

12 - 14

15 - 20