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Lonsdale Institute PTY LTD

Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Unit Code BSBLDR511

Unit Name Develop and use emotional intelligence

Assessment Code T1 Due Date See Training Schedule

Student Name Student ID LON0000

Declaration of authenticity

I, the above-named student, confirm that by submitting, or causing the attached assignment
(and any additional attachment associated with it) to be submitted, to Lonsdale Institute Pty
Ltd, I have not plagiarised any other person’s work in this assignment and except where
appropriately acknowledged, this assignment is my own work, has been expressed in my own
words, and has not previously been submitted for assessment.

I do understand and accept the consequences of academic misconduct according to Lonsdale’s


Policies and Procedures.

Additionally

I have read:

 The submission and assessment completion instructions in Moodle


 The assessment task completion instructions in this document
 I have sought clarification from my trainer and assessor, if needed

I understand my rights and obligations under Lonsdale’s policy and procedures

The purpose of assessment is to determine competency in:

BSBLDR511 Develop and use emotional intelligence

TA102 FO Assessment Task Page 1 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

ASSESSMENT TASK

This assessment is a learning journal. Each section of the journal is part of a progressive
reflection that will support you in developing and using emotional intelligence.

Follow and address the questions and scenarios for reflection in this assessment document.

Some help text and instructions are provided to guide you with the assessment (highlighted in
grey). Delete the help text in your final submission.

TA102 FO Assessment Task Page 2 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

TASK 1 – SELF AWARENESS

PART 1

Think about an event in your life (this could be related to your personal or
professional life). It is advisable to choose an event that you wish to better
understand, or you feel that you could have managed better.

1. Give a brief description of the event (mention if other parties were involved):

I choose an event for my professional where I had to make a decision to leave a 3-year job
to go to another company with better opportunities, I think I could see the situation handled
in another way to deliver the position and resign from the company and to convey all the
gratitude I felt for having been part of this company for a long time.

2. Apply the Gibbs reflective cycle to your reflection (Figure 1). Address ALL the
questions that follow in the form of personal notes. Please note, you have to
touch on the elements outlined in the help text.

Figure 1: Gibbs’ reflective cycle

TA102 FO Assessment Task Page 3 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Source: Adapted by author for this assessment from Gibbs (1998)

o Describe your feelings (Min. 100 words) All points must be addressed :

What were your feelings?

Many feelings were presented at the event , nostalgia for the company that is left after 3
years, gratitude for the manager who gave me the opportunity to have been part of the
company for a long time and to have learned from all colleagues , concern for the
reaction of the work leaders when knowing the decision I was making , but on the other
hand happiness and expectation before the new job, excitement of knowing my job and
the activities that I had to carry out , sadness of leaving so many people who supported
me for all these years and they shared so much with me.
o How did you feel about the situation?

I felt a lucky person for having the opportunity to grow for so long at a professional level
and with fear of seeing the reaction of the boss at that moment when I gave up my
resignation aligned so that this decision is for personal and organizational benefit. , on
the other hand, business malaise can generate nonconformity in employees when dealing
with stress and a dense work environment, in which productivity is not achieved, but
rather a job fear for everything offered in the two jobs, I felt receptive to everything
new.

o What feelings other parties involved displayed?

o The reaction of my work leaders was divided, while the manager is upset by the decision,
takes a demanding and controversial position, in addition to trying to challenge me with
an economic offer; The immediate boss was happy about the decision and the new
growth opportunity that she had, offering her full support with the handover of the
position, as well as the open position to achieve reorganization of the company in terms
of the activities it performed. The colleagues from the other areas expressed themselves
with nostalgia and wished me the best successes in this new professional project, in the
end the company had a positive change.
o
o
o
TA102 FO Assessment Task Page 4 of 26
TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Note: you can review a list of feelings at


http://www.psychpage.com/learning/library/assess/feelings.html to help you better
define your emotions.

o Reflect on your answer to part ‘a’ (Min. 100 words) All points must be addressed:

 Did your emotions influence the other party in any way?

My feelings of nostalgia and radical effect in the face of the decision at the beginning one
feels anger and rejection that can cause the leader to explode, which was avoided, it was
decided to speak calmly with the employee r , generate an atmosphere of trust to
know the reasons and I take the position if it is possible to find a way to retain myself,
on the other hand, due to the feeling of gratitude, the leaders felt happy for the
recognition that I achieved in front of what I learned in the company and professional
growth, finally my feeling of joy spread to other colleagues.
o Did your emotions alter or influence the situation?

The honest, sincere manifestation regarding the reasons for the resignation altered the
situation from the point of view of change. The resignation is something natural that
must be accepted. Cycles always come to an end and these must be taken as learning,
not as failures, it is the inclination of the attitude of the work leaders, they realized that
the resignation will promote the improvement of the area in question, and of the
organization and although it can be very natural to feel you  upset, or worried s about
this situation and the changes that came in the company.

o What do you think about your emotional reactions?

I think that my feelings were coherent with the situation presented at the work level, in
the end reconsidering that one must remain calm, analyse the situation based on
evidence and generate alternatives before making decisions without negative feelings
towards the people who are part of the situation and that in some way the decision and
the emotions of joy and nostalgia for the new opportunity are part of it, I felt calm
knowing that what I felt is due to all the experiences lived before this situation.
o Reflect on how you controlled and would like to control your own emotions (Min
100 words). All points must be addressed :

o How did you control your own emotions? What did you do well?
TA102 FO Assessment Task Page 5 of 26
TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

I think that I managed the emotions to the extent that the reactions of all the people
who are involved in this job change job situation were presented, The intense feelings as
part of the emotions during a working day, are strong accomplices when taking
measures before a negative situation, so at the organizational level control these
feelings with effective corporate communication , the reactions managed to mediate in a
positive way in the environment in which all communications were handled and it was
achieved correctly to have a connection with everyone around.

o What would you do differently if you were faced with a similar situation again?

Differently I would have liked Although the team and friends certainly know


before my departure, it is important to have car the official announcement with an
assertive and optimistic tone free to labour leaders, on the other hand, had sought a
replacement where you can report go the work at the least two people or divId go the
workload evenly among all members to avoid saturating the team of the organization,
others to give more time to the company to train and deliver the activities that I was
performing in a more professional way.

o How could you have changed your behaviour to achieve a better outcome?

The attitudes and feelings that were had in this situation of my life, I think they were
correct, but I would prefer to improve the activities that followed later in this situation,
the behaviour can be improved the attitudes of fear and sadness were more positive to
face the anger of some people for the decisions I was communicating, in addition to
having a more assertive communication with the leaders of areas and other people in the
organization, you can start by thanking the opportunity they gave you when hiring me in
the company or for what you learned for as long as I have worked there.

o Action plan.
Based on your answer to question ‘c’, create an action plan for self-improvement in 3
clear steps. Use the table below to record your answer

Action Plan

Step 1 Set yourself a clear and concrete goal. A "goal" can be anything you want
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TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

to do or achieve.

Step 2 Set the tasks that you must perform to achieve it and Determine them.

Step 3 Organize the tasks in the order that you must perform them , start the
execution of the tasks and evaluate the achievements that you are
obtaining.

PART 2

1. Keep a diary for 7 days; for each day pick an event that saw you interacting with
others.
For each event briefly describe:
o What the interaction was about.
o Who did you interact with and what relationship do they have with you?
o What feelings did you feel?
Note: If you haven’t interacted with anyone that day, describe an activity that you have
performed (example: your homework, cooking, cleaning or listening to music):
o What activity did you perform?
o How did you perform the activity?
o What feelings did you experience when performing the activity?
All points must be addressed.
Use the table below to take notes on your reflection each day:

ay Diary
  What the interaction was Who did you interact with What feelings did you
about. and what relationship do feel?
  they have with you?  
one Labor meeting with the The two managers of the Professional joy
new managers of the company.
company.
two Activity of tasks Son Pride in the son
3 Training of new staff Co-workers from various Awesome and responsive
areas.

TA102 FO Assessment Task Page 7 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

4 Recreation Son and pet Tranquility


5 Watch movie in cinema Son and family emotion
6 lunch friends Joy
7 Meeting work Immediate boss Professional joy
 
At the end of Day 7, read your diary and reflect on your notes (Min. 150 words). All
points must be addressed in the form of personal notes, address the following questions:

o Do you think that you kept an accurate and fair recollection of your emotions? If
yes, why? If not, why not?

Yes, there were exact memories of all the activities carried out, because each one
represents a positive and pleasant experience in my life, in addition to the interaction of
people from my daily life, leaving in each one of them an opportunity for learning and
personal growth and professional, the emotions in each of these activities are gratifying
and deep, which makes them remember each one in a pleasant and thoughtful way. try
to better understand the information we record, try to put things in context, and thus we
will retain it better, each interaction has important actions to be exact memories.

o Was there any activity or any person that caused you negative feelings? Why?

No, none of the interactions had negative feelings because each activity is pleasant and
the people who are in the activities are of great personal and work importance.

o Was there any activity or any person that caused you positive feelings? Why?

All interaction activities resulted in positive feelings, the teachings and pers or  that were
in every situation, making memories and experiences were intense and high impact on
TA102 FO Assessment Task Page 8 of 26
TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

memories to others that each story is achieved by learning and share great experiences.

o Was there any behaviour that you displayed (for example, inappropriate humour or
defensiveness)? Did you manage to control it? What could you do to control it?

On the first day, at the work meeting, I had a feeling of being defensive in trying to have
my ideas and opinions respected, I managed to control them in a very professional way
and transmit them with assertive communication with each of the members of the The
meeting, you could have more preparation before each meeting to demonstrate each
idea more properly.

o Was there any event or person that caused you to have a strong emotional
reaction?

One of the interactions that has the greatest emotional impact due to the joy it causes, is
recreation with my son and my dog, because they are part of great importance in my
life, in addition to the fact that more and more is learned about the way of being of my
son and new things are taught.
 

o Describe it and reflect on why it happened.

This feeling occurs due to the importance of the characters and the relaxing and joyful
activity that is to share, learn and teach in each experience.

TA102 FO Assessment Task Page 9 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

o What strengths and what weaknesses did you display?

I have demonstrated strengths such as humility, professionalism, communication skills,


idealism with objectives and weaknesses, lack of confidence in myself and interaction in
the workplace.

Evidence checklist

 Reflection on a past experience in the context of EI


 Action plan for self-improvement
 Diary
 Reflection on diary

TASK 2 – SELF MANAGEMENT

PART 1

TA102 FO Assessment Task Page 10 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

1. Understand your emotions and how they affect others. Reflect on Part 2 of
Task1. (Min. 150 words) All points must be addressed Address and
discuss the following questions in the form of personal notes:

o What do you now understand about your emotions/behaviours?

o How do you think that those emotions/behaviours affect the people around you?

o How do you think that those emotions/behaviours impact on your ability to achieve
your goals?

o What underlying causes of your emotions/behaviours have you identified?

o What do you think are your own emotional triggers?

TA102 FO Assessment Task Page 11 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

o What can you do to break the cycle and manage your emotional triggers? How can
you improve the way that you manage your emotions/behaviours?

o How can you better manage your stress?

PART 2

1. Interview (in person or via email/social media private messaging) 3 people who
are close to you and who know you well. Ask them to be honest with their
answers.

Ask them to:


o Mention 3 of your best traits/strengths.
o Mention your 3 of your worst traits/weakness.
o Identify one or two behaviours that they feel have impacted or currently
impact your work or personal relationships, your performance in the
workplace and/or your ability to achieve your goals.
TA102 FO Assessment Task Page 12 of 26
TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Record their answers/feedback in the table below:

Feedbac Best traits/strengths Worst traits/weaknesses Behaviour


k
Person 1 1 1
1
2 2 2

3 3 3

Person 1 1 1
2
2 2 2

3 3 3

Person 1 1 1
3
2 2 2

3 3 3

2. Review the answers/feedback in the table above (Min. 150 words). All points
must be addressed

Reflect on the answers received and address the following questions in the form of personal
notes:
o Was there anything that surprised you in the way others see you? What surprised
you (or did not surprise you) and why?

TA102 FO Assessment Task Page 13 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

o How do you think those personal traits and behaviours affect you in your personal
and professional life?

o What can you do to improve the way you manage your emotions/behaviours?
Discuss this question clearly referring to the dimensions of self-control,
trustworthiness, conscientiousness, adaptability, achievement orientation and
initiative.

3. Now reflect on your workplace behaviours. In the form of personal planning


notes, outline how can you model workplace behaviours to demonstrate good
management of your emotions. (Min. 100 words)

TA102 FO Assessment Task Page 14 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Evidence checklist

 Reflection on own emotions


 Summary of interview to friends
 Reflection on interview to friends
 Refection on own behaviour in workplace

TASK 3 – SOCIAL AWARENESS

PART 1

1. Interview a classmate (or a friend) and ask them the questions recorded in the
table below (take notes about the answers provided). Follow the interview
structure below.

TA102 FO Assessment Task Page 15 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Questions Notes
Introduce yourself.
Explain the content of the interview: to discuss your colleague/friend’s ideal job.
Indicate the length of the interview (15 minutes).

What is your ideal job?

Why?

Do you think that you


have the skills and
knowledge required to
cover a similar job?

Why?

Record your advice here:


Provide feedback on
how your
colleague/friend could
better work towards
achieving his/her ideal
job.

2. After the interview is over, provide your colleague/friend with a survey about
the interview (additional attachment with this assessment: BSBLDR511_T1_Part
3_Appendix_Your Name).
Ask your friend/colleague to complete the survey to provide feedback on the
interview.

3. Attach a scanned copy (or the word document) of BSBLDR511_T1_Part 3


Appendix_Your Name that your colleague/friend has returned to you to your
submission of assessment T1. Do not forget to add your name to the Appendix
file when you submit it.
TA102 FO Assessment Task Page 16 of 26
TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Feedback form enclosed at…………………..

4. Reflect on the interview and the feedback you have received. (Min. 150 words)
All points must be addressed. Address the following questions in the form of personal
notes:

o Do you think that your interview was effective?

o Do you think that you managed to connect with the interviewee?

o Do you think that you understood the emotions well? Do you think that you took any
cultural expressions into consideration?

TA102 FO Assessment Task Page 17 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

o Did you respond appropriately to the interviewee?

o Were you flexible and adaptable in the way you conducted the interview?

o What have you learned from this exercise? What can you improve upon?

PART 2

Consider that you are the managing director of a company that could employ
your colleague/friend to undertake their ideal job. Based on your interview
and considering their emotions address the following (Address all 3 questions
below in personal note form (Min. 150 words):
TA102 FO Assessment Task Page 18 of 26
TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

a) Would you hire your friend/colleague? Why?

b) What feedback would you provide your colleague/friend when


communicating your decision?

c) How would you communicate your feedback?

Evidence checklist

 Feedback from interviewee


 Reflection on interview
 Assessment of the interviewee

TA102 FO Assessment Task Page 19 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

TASK 4 – RELATIONSHIP MANAGEMENT

PART 1

1. Read the scenario below:

You have been appointed project manager of an extensive change management project at
company ABC.

The change is substantial: there is a new organisational structure, many employees will be
required to relocate in regional offices and new software has been implemented requiring
employees to be trained whilst still delivering on their day to day tasks.

Staff at ABC feels overwhelmed, fatigued, fearful, uncertain and negative towards the change.

Consider the relationship management competencies (Figure 2) that you studied in


this unit of competency:

Figure 2: Relationship Management Competencies

TA102 FO Assessment Task Page 20 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Source: Adapted by author for this assessment from Goleman (1998)

Reflect on the ABC scenario and address the following questions (please note that
textbook answers will not be accepted, you should address each question based on
the scenario):

a) What opportunities could you offer to the ABC staff to express their thoughts
and feelings? (Min. 100 words)

b) An employee who faces redundancy has been particularly vocal against the
change. He keeps talking about it in the office, his work performance has

TA102 FO Assessment Task Page 21 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

dropped, and he often loses his temper when faced with conflicts in the
workplace.
You know that there is nothing that you can do to save his job, however you
also have a responsibility towards the other employees to maintain a safe and
stable work environment during the implementation of the change project.
Record your answers below (Min. 150 words):

I. How can you assist this disgruntled employee to understand the effect
that his behaviours and emotions have on others in the workplace?

II. How can you encourage him to self-manage his emotions? What tools
and techniques could you suggest?

c) EI would be extremely useful in supporting ABC through the change project.


How can you encourage ABC staff to develop their own emotional intelligence
so that they can successfully navigate the change process, build productive
relationship and maximize workplace outcomes? (Min. 100 words)

TA102 FO Assessment Task Page 22 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

d) How can you encourage a positive organisational climate at ABC? (Min. 70


words)

PART 2

1. Company ABC assigns you a project team. The team comprises of 6 team
members. A breakdown of their characteristics is presented below:

Work DiSC MBTI EI assessment


experience/role personalit personality
y
Jane Smith Senior HR IS ISFJ
manager. Has Self-awareness -Good
worked at ABC for Self-Regulation
TA102 FO Assessment Task Page 23 of 26
TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Work DiSC MBTI EI assessment


experience/role personalit personality
y
the past 20 years, -Excellent
she is close to Motivation -Excellent
retirement. Empathy -Poor
Social Skills -Average

Mark Brown Senior business D ESTJ Self-awareness -


analyst Average
(contractor). He Self-Regulation
has been -Excellent
assigned to your Motivation - Good
team one day per Empathy -Poor
week. Social Skills -Poor

David Black IT Manager. He CS ESFJ


was only Self-awareness -Poor
employed by ABC Self-Regulation -
a month ago. He Average
is often busy and Motivation -Average
can hardly Empathy - Poor
dedicate time to Social Skills - Poor
the project team.
Sarah White Trainee. S ENTP
Administration Self-awareness - Poor
support. She has Self-Regulation - Poor
no previous work Motivation - Average
experience and Empathy - Average
lacks advanced Social Skills - Good
administrative
skills. She has
been assigned to
your team full
time.
Manuel Project Manager D IISTJ
Green assistant. He has Self-awareness -Good
worked with you Self-Regulation - Good
for 4 years on Motivation -Good
various projects. Empathy -Average
He is a competent Social Skills -Good

TA102 FO Assessment Task Page 24 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Work DiSC MBTI EI assessment


experience/role personalit personality
y
and reliable
project manager.
Jacinta Red Administration C INFP
Team Leader, she Self-awareness
is very busy with -Excellent
her team and she Self-Regulation -Good
has been Motivation -Good
assigned to your Empathy - Excellent
team 2 days per Social Skills - Good
week.

Your change management project requires you to plan and deliver all changes
identified by ABC. You are also entrusted to support the engagement of the
workforce (at all levels) with the project.
 Review the work experience of each member, research their personality
types and their level of EI.
 Based on your findings outline how you can best use the project team
members to achieve a successful outcome of your project.

Record your answer below (Min. 250 words):

Name How they can be best utilised

TA102 FO Assessment Task Page 25 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F
Lonsdale Institute PTY LTD
Assessment Task
BSB51915 Diploma of Leadership and Management
BSB61215 Advanced Diploma of Program Management
BSBLDR511 Develop and use emotional intelligence

Evidence checklist

 Addressing of all questions in case study PART1


 Addressing of case study PART 2

TA102 FO Assessment Task Page 26 of 26


TA102 PP Assessment Management (SNR1.8) (ESOS 14.2) V3 Jan 2019
Lonsdale Institute Pty Ltd
Provider ID 21915 CRICOS Code 02836F