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The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management
principles that senior management can apply for organizational improvement:
Customer focus.
Leadership.
Engagement of people.
Process approach.
Improvement.
Evidence-based decision-making.
Relationship management.
the purpose of the ISO:
The International Organization for Standardization (ISO /ˈaɪsoʊ/) is an international standard-
setting body composed of representatives from various national standards organizations.
Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and
commercial standards
quality management principles:
“Quality management principles” are a set of fundamental beliefs, norms, rules and values
that are accepted as true and can be used as a basis for quality management. The QMPs can
be used as a foundation to guide an organization's performance improvement
A QMS helps coordinate and direct an organization's activities to meet customer and regulatory
requirements and improve its effectiveness and efficiency on a continuous basis. ... Quality
management systems serve many purposes, including: Improving processes. Reducing waste.
quality standards:
Quality standards are defined as documents that provide requirements, specifications,
guidelines, or characteristics that can be used consistently to ensure that materials, products,
processes, and services are fit for their purpose