Document No: RG-QMS-02

XXXXXXXXX Internal Issues (Context Of the Organization) Rev. No.

Rev. Date:
1
3/1/2018
Clauses applicable of IATF16949:2016: 4.1, 6.1
Reviewed On: 3/2/2018 Next review On: 7/24/2018

Sr. Level / Impact Probability of

Source Strength Opportunities Impact Total
Rating Probability opportunity Weightage Action Planned / taken* Resp. Target date Status
No. Process (To be monitored)
(1-10) (1-10)

Customer satisfaction, repeat business Customer On time delivery performance is added as a KPI of PPC process, so
1 PPC KPI data On time delivery performance to customers is good 9 Weekly 8 72 that it can be monitored and sustained. PPC monitors the data and PPC Regular Completed
from customer satisfaction/delight
takes necessary actions wherever required.

Customer satisfaction, repeat business Gain of business/ Business Customer PPM is added as a KPI of QA/QC process, so that it can be
2 QA/QC KPI data Customer PPM is low (within target) 10 Once a year 3 30 monitored and sustained. QA/QC monitors the data and takes QA/QC Regular Completed
from customer Sustenance
necessary actions wherever required.

Helping in reduction of once a Inhouse PPM is added as a KPI of production process, so that it can
3 QA/QC KPI data Inhouse PPM is low (within target) Less financial losses 5 5 25 be monitored and sustained. Production monitors the data and QA/QC Regular Completed
financial losses month
takes necessary actions wherever required.

Internal
4 QA/QC meetings Documentation is well maintained Compliance to standard Easy to manage system 2 Daily 9 18 To be maintained QA/QC Regular Completed

Internal Able to meet quality objectives, targets, Helps to maintain proces once a To be maintained, initiatives to be taken such as Kaizen in particular
5 QA/QC meetings Competent people achieve improvement effectiveness 4 month 5 20 areas. QA/QC Regular Started

COPQ is added as a KPI of QA/QC process, so that it can be

6 QA/QC KPI data Cost Of Poor Quality is low Less financial losses Helping in reduction of 5 once a 5 25 monitored and sustained. QA/QC monitors the data and takes QA/QC Regular Completed
financial losses month necessary actions wherever required.
Customer satisfaction, repeat business Gain of business/ Business
7 QA/QC KPI data No. of customer complaints is low 10 Once a year 3 30 Customer complaints to be solved properly, so that it won't recur. QA/QC Regular Completed
from customer Sustenance
Proper detection of defects (if any),
8 QA/QC Internal Good technology measuring and test equipments accurate measurements, therefore less Good quality, delivery 8 once a 5 40 These test and measuring equipments to be maintained in good QA/QC Regular Completed
meetings available and being used likely to pass defects to customer end performance month condition.

Improvement of competence of operators

Internal Helping in reduction of Once a
9 HR meetings Good operator training system ultimately resulting in Competitiveness, financial losses 5 quarter 4 20 …………. ………….. ………….. …………..
less defect production
Internal
10 Stores Good tagging system Effective traceability Easy to manage system 2 Daily 9 18 …………. ………….. ………….. …………..
meetings

Internal Compliance to QMS requirements, easier

11 Stores Good FIFO System Easy to manage system 2 Daily 9 18 …………. ………….. ………….. …………..
meetings material handling, preservation

Sr. Level / Source of Impact Probability of Total

No. Process Information Weaknesses Threat Impact Rating Risk threat (1-10) Weightage
Action Planned / taken* Resp. Target date Status
(To be
monitored)
Internal 1. Failure to meet QMS requirement Failure to meet QMS once a Results of internal audits to be reviewed in Management reviews On monthly
1 QMS meetings / Internal audits don't happen on time 2. Major system breakdowns may get 2 5 10 Top mgt. Started
Mgt. Review unnoticed requirements month and other meetings as well basis

Internal
2 HR meetings / Training needs identification system not effective 1. Incompetence 2 3 6 …………. ………….. ………….. …………..
Mgt. Review 2. Noncompliance to QMS requirements Failure to meet QMS
requirements Once a year
Customer May cause failure to
3 Marketing satisfaction Customer satisfaction not being monitored timely and Noncompliance to QMS requirements maintain process 4 Once a 4 16 Customer satisfaction has been added as a KPI of Marketing Marketing 3/18/2018 Pending
surveys no actions are taken for improvement effectiveness quarter process. And being reviewed in Management review.

Notes:
* Above "50", action to be taken - to reduce the risk / to utilize the opportunity

Strength means positive issues

Weakness means negative issues
Opportunities are associated with strength (What are potential opportunities associated with strength)
Threats means risks associated with weaknesses (What are potential risks associated with the weaknesses)

Page 1 of 2
 Impact Probability of
Sr. Level / Source Strength Opportunities Impact Total
Rating Probability opportunity Weightage Action Planned / taken* Resp. Target date Status
No. Process (To be monitored)
(1-10) (1-10)

Impact Rating
Impact Risk Opportunity Rating
10 Legal requirement not met Gain of business/ Business Sustenance 10
9 Safety risk to customer Customer satisfaction/delight 9
8 Quality/delivery risk to customer Good quality, delivery performance 8
7 May cause loss of business Highly effective system 7
6 Noncompliance to customer requirements Employee empowerment 6
5 Complete breakdown of system Helping in reduction of financial losses 5
4 May cause failure to maintain process effectiveness Helps to maintain proces effectiveness 4
3 May cause failure to maintain process efficiency Helps to maintain proces efficiency 3
2 Failure to meet QMS requirements Easy to manage system 2
1 Difficult to manage system Good work environment 1

Occurrence rating
Occurrence Reference Rating
10 > 1 time/day 10
9 Daily 9
8 Weekly 8
7 Once in 10 days 7
6 Once a fortnight 6
5 once a month 5
4 Once a quarter 4
3 Once a year 3
2 Once in 2 years 2
1 Once in 5 years or more 1

Page 2 of 2