Nidhi Thakur

nidhithakur27@gmail.com Cell: +91-9158857222

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Career Goal:

Nidhi is Human Resource Business Partner with overall 6+ years of experience in various HR functions.
Manage the team of 15-20, employed them to deliver effectively. Demonstrated success in HR Operations
setup, writing personnel manuals, corporate policies and management reports.

Exposure:
 Total 6 Years of Experience working in HR Operations United Kingdom, Employee Engagement
and Leading the Team
 Leading the team of 15-20, employed them to deliver effectively.
 Extensive background in HR generalist & Operations, including staff development, conflict
resolution, payroll, benefits and compensation, HR records management, HR policies development
and legal Compliance for UK region focusing more on UK.
 Demonstrated success in HR Operations setup, writing personnel manuals, corporate policies
and management reports.
HR SKILLS
HR Department Start-ups Employee Relations Orientation & On-Boarding
Benefits Administration Background Verification HR Policies & Procedure
HRIS Technologies HR Program/Project Organization Development
Management

Team Name / Company /Location: UK Region & Netherlands / Insta smart / Hyderabad, India
Duration: From Feb-2019---Till now
Role: HRBP (Human Resource and Business Partner)
Contribution / Highlights:

  Arranging and scheduling Interviews for associates in Insta smart Netherlands

 Drafting of Offer and contract Letter
   Working on Background investigation with First Advantage, initiating the case and working of complete
background cycle, update business with report generated.
  Onboarding process set with Buddy program implementation in Instasmart.
  Extension and Termination
   Auditing the transactions
  Coordinating with Vendors
   Filing and other general administration processes. Provide a customer focused experience through timely
and accurate completion of queries and activities, such as references, contract updates and letter production
  Ensuring all SAP (HR system) related actions or updates are completed accurately in time for payroll
deadlines and in line with procedural guidelines. Deliver services ensuring service level agreements are met
  Record and maintain accurate activity information tracking through to timely closure
  Escalate more complex queries to the UK Transaction Services team (as detailed in the escalation process)
  Ensure compliance with appropriate data protection legislation
 Liaison with other external vendors/agencies providing solutions if problem arises
  Audit the transactions performed by Analysts and understand peer Audit mechanism.
  Handle and manage all business, vendor and contractor queries, partner and coordinate with different
internal teams understanding the criticality of the process

Team Name / Company /Location: UK Region / UBS Business Solutions PVT Lmt / Pune, India
Duration: 1 year and 6 months from June-2017---December 2018
Role: HR Operation Specialist -Exit Management
Contribution / Highlights: Oversee the Life Cycle and Exit processing in accordance to UBS global regional
policies and in line with country legislative standard
 Working in UBS UK -Onboarding and Exit process team.
 Responsible for coordinating with the UBS recruitment team and Hiring BGV team in UK for
candidate background verification and filing documents.
 Responsible - HR system updates and tracking of HR requests via the case management tool
 Ensure consistent team performance by adhering to key performance indicators and operational Service
Level Agreement
 Escalate more complex queries to the UK Transactional Services team as per in the escalation process
matrix.
 Ensure service quality of team deliverables by exercising key controls
 Manage escalations, troubleshooting of incidents and ensuring mitigation plans are in place
 Participate and/or support any regular auditing requirements
 Support the UK HR Operations Lead as Subject Matter Expert for any regional HR initiatives and
projects
 Manage and motivate a team of HR Operations Specialists
 Contribute to the people management strategy (e.g. training, development, engagement, work/life
balance, mentoring, succession planning, compensation, retention)
 Management of staff communication
 Manage day-to-day UK requests relating to HR Operations on Onboarding, Lifecycle and / or
Exit of UBS employees in accordance to UBS policies and in line with country legislative standards
 Working/familiar with HR system updates and tracking of HR requests via the case management tool
 Exercise control to ensure consistent job performance and service quality by adhering to key
performance indicators and operational Service Level Agreement
 Ensure service quality in deliverables by exercising key controls
 Support the HR Operations Team Lead in troubleshooting of incidents, ensuring mitigation plans are in
place and on any HR initiatives and projects
 Participate and/or support any regular auditing requirements.

Team Name / Company /Location: UK Region / Credit Suisse / Pune, India

Duration: 6 months from Dec-2016 to June-2017
Role: Senior HR Executive
Contribution / Highlights:
 Managing HR queries and processes like Workforce Data, International Assignment, HCP and
Promotions, Recruitment, Payroll, etc
 Responsible to formulate, process and review Standard of Procedure (SOPs) for critical operations
  Carrying out Induction programs for new joiners along with Training & development program for
the new joiners and existing employees
 Carrying out the end to end management of employee lifecycle
 Responsible for coordination of transfers and International Assignments of employees across different
regions
 Supporting the process of Repatriation and Expatriation of employees cross all regions
 Coordinating with the employees and the business to facilitate flexible working arrangement for
employees
 Involved in the Talent Review and Performance Management cycle
 Generating and disseminating various reports like Contract extension for contractors as well as Interns
 Responding to Background checks and verification process
 Working on different projects to improve the efficiency of the various processes that are adopted
including time and motion study
 Liaising with HR business partners, employees and other teams across all UK regions to ensure prompt
service.

Team Name / Company /Location : HR Connect Team / WNS Global Pvt Lmt / Pune, India
Duration: 2 years and 8 months from March -2014 to till Nov-2016
Role: Senior HR Executive
Contribution / Highlights :
 Handling HR Queries/ email queue
 Allocation of Query to relevant stakeholders
 Ensuring closure of issues/requests in TAT with accuracy.
 Reference Check for active and ex-employees.
 Authenticate the information and approve on the information changes on People Soft Employee Database
 Manage Attendance/leave Management System at Administrative Level.
 Manage People Soft Information changes
 Issue official Letters
 Liaising with the HRPB (Human Resource Policy Branch)
 Helping employees with their PF and ESIC related queries
 Policy sessions
 Branding for the HR connect team
 Streamlining the attendance and Leaves of employees before payroll cycle to prevent salary issues.
 Leaves and attendance corrections based upon approvals for preventing salary errors.
 Enrolling employees Medical Leaves based on their application, relevant documents and approvals.
 Creation of the records for new joiners in the People Soft and updating required information.
 Creating and managing of records in People Soft.
 Updating the WFA module with promotion, transfer, confirmation and data change entries and issuing the
letters as well.
 Creation of Master Field in People Soft.
 Collation of all salary inputs.
 Collation and maintenance of performance incentives (monthly and quarterly).
 Uploading variable pay-outs of the employees.
 Reconciliation of salary registers with the salary inputs (for Regular and Resigned employees), Checking the
first cut and the final salary and F&F Register.
 Salary query resolution.
 Salary fixation and maintaining the structure as per the position.
 Providing information to external agencies regarding background check of ex-employees.
 Guiding the employees regarding their Performance Appraisal – Increment amount eligibility, with effective
date and policy of the company towards appraisal.
 Managing Internal Job Postings (IJP) for WNS for pan India Location.
 Involvement in all the steps from raising CRF (Candidate Request Form) to closure of the position
 Communicating the Job Description of the desired position to the respective grades
 Publishing Internal Job Posting
 Short listing and sharing the list of eligible and non-eligible candidates as per WNS policy
 Coordinating and conducting Competency Based Interview (CBI)
 Releasing result of selected candidates
 Sharing feedback
 Handled On boarding & Induction from Trainee Level to Sr. Vice President Level
 Employee ID creation
 Played an integral role in other aspects of HR on initiatives like employee welfare, process improvements,
on boarding / exit process
 Executed employee satisfaction surveys from end to end
 Executed rewards and recognition program from end to end
 Maintained the employee handbook / Records

Key Additional Responsibilities Handled:

 Conducting “Fun on the floor” and various theme events.
 Creating a culture of recognition and coordinating R&R activities.
 Handling all grievances and Core HR Issues
 Handling employee call for HR Related Issue.
 Conducting Various parties
 Active membership in corporate social activities
 Conducting Rapper activities ( Employee referral )
 Regularly helping the on-boarding team
 Maintaining and Updating the Skills Inventory for Management staff

Work Exposure:
 Worked on PeopleSoft with full flourish and complete understanding.
 Solved HR tickets from various major countries.
 Communicated with employees to help them out.
 Worked for Singapore, china, Philippines and many more countries as well as India
 Worked on various different shifts with full enthusiasm.
 Docket Checking and issuing and creating employee id.
 Worked Leave schema understands the complete flow of Leave management
Education Qualification:
• Completed Master of Business Administration with specialization in Human
Resource and Retail in 2013 with 70% form Technocrats Institute of
Management.
• Completed BCA from Makhanlal Chaturvedi National University with 68.7%
• Completed HSC in commerce in 2007 with 72%.
• Completed SSC in 2005 with 73%

Academic Projects
 Undergone 45 days Summer Internship in HDFC bank where I learn to co-
ordinate with all employee and resolve their issues
 Development of website for Online Examination.

Personal Information

Father Name Rajendra singh Thakur

Mother Name Kiran Thakur
Date of Birth 28-Dec-1989
Hobbies Watching movies, cooking,badminton.
Present Address Flat no 708 Tower 3 Gera skyvilla near EON IT
Park,Kharadi, Pune-411 014.

Declaration
I hereby declare that the above-mentioned information is correct up to my
knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Pune NIDHI THAKUR