Paris Now Platform Administration

Paris Now Platform

Administration
Last updated: September 16, 2020

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 Paris Now Platform Administration

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 Paris Now Platform Administration

Migrate the Verizon eBonding Integration to a

Production System
This topic outlines the tasks required for moving the Verizon eBonding integration from a
Dev/Test environment to a Production environment.

This process requires coordination with your assigned Verizon implementation manager.

General Tasks
The following work can be performed any time:

• Obtain a production SOAP password from Verizon. Your Verizon SOAP user ID is the
same as that used against the Verizon test broker.

• Create an integration user for Verizon in the ServiceNow Production instance. Use the
same user name and password that was created for the development instance, so
that the communication between Verizon and ServiceNow is properly authenticated.

Migrating to a Production Environment

Perform these tasks in order.

• Task 1: Request the Verizon eBonding plugin for the production instance. When the
plugin is installed, the only immediate user interface change is an additional Category
field named VZ eBonding. All of the triggers for the integration are dependent on the
category being set to VZ eBonding. Enabling the plugin on the production instance
should not affect your users. If you wish to take additional precautions, disable the VZ
eBonding category from the list when the plugin is activated for the instance.

• Task 2: Set up the Verizon certificate and keystore. Copy these directly over from the
Dev instance or regenerate them so that you have separate versions for the Dev and
Production instances.

• Task 3: Configure the integration properties to work with the Production Verizon
eBonding system. This is userID, password, and other properties provided by your
Verizon representative.

• Task 4: Change all the Verizon eBroker SOAP Message functions to use Verizon's
production SOAP Endpoint. In most cases, the endpoint URL will be: https://
pubwebsvc.vzbi.com:443/Trouble_Management_v3r0. Verify this URL with the Verizon
implementation specialist.

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 Paris Now Platform Administration

• In the SOAP Message Functions related list, click each function, clear the Lock check
box, and enter the production endpoint.

• Configure the SOAP Message Functions related list and add the SOAP endpoint
column. In the SOAP Message Functions list view, unlock and update the endpoint
for all records by editing multiple records.

• Task 5: Apply any customizations. If customizations to the integration on the Dev system
were captured in an update set, apply that update set to the Production system.

• Task 6: Provide Verizon with the production SOAP Endpoint. The SOAP endpoint should
look something like this: https://yourproductioninstance.service-now.com/
ETMSPublish.do?WSDL.

• Task 7: Coordinate a Production turn up with your Verizon representative to do basic

testing.
Warning: Do not create test tickets against the production system without
working with the Verizon team. Any tickets created are treated as real tickets.

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