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Questionnaire: COMPARATIVE ANALYSIS OF ERP BEING USED IN HOTEL

INDUSTRY OF PAKISTAN
Name: _________________________________
Contact No: _____________________________
Email address: ___________________________
Dear Respondent,
The aim of this survey is to assist me to compare and analysis of ERP being used in hotel industry of
Pakistan so the best and economical software can be identified and find the way to increase adoption rate of
ERP. You can provide feedback anonymously, but please be assured that any information you do provide
will be treated confidentially.
Age:
21 – 30 31 – 40 41 – 50 41 – 50
Qualification:
Intermediate: Bachelors: Masters:
Designation:
Associate: Supervisor: Manager/Director:

Strongly Strongly
Agree Neutral Disagree
S# Enterprise Resource Planning (EP) agree Disagree
(2) (3) (4)
(1) (5)
Do you think there is a significant role of ERP in
Q:1 the IT infrastructure of hotel system in Pakistan?

Do you think there could be any effect on


Q:2 performance and efficiency with introduction of
ERP in the hotels?
Could there be some challenges with the
Q:3 integration of ERP system in the hotel
management?
Cost (CT) (1) (2) (3) (4) (5)
Could there be some significant effect of cost for
Q:4
implementation of ERP system?
Do you think there will be clear difference
Q:5 between manual and digitized hotel management
system cost?
Do you think the cost will decrease with respect to
Q:6 resources for ERP management?

Lack of Awareness (LA) (1) (2) (3) (4) (5)


Is lack of awareness a reason behind slow
Q:7
adoption of IT practices for hotel management?
Could awareness to MIS and ERP provide benefits
Q:8 to the hotels?

Lack of Knowledge (LK) (1) (2) (3) (4) (5)


Is lack of knowledge a reason behind slow
Q:9
adoption of IT practices for hotel management?
Does lack of knowledge affect the manual
Q:10 operations in the hotel management?

Do you think lack of knowledge about ERP


Q:11 available in market is true?

Fear of Change (FC) (1) (2) (3) (4) (5)


Is fear of change a factor that becomes reason for
Q:12 slow adoption of ERP models in hotels?

Do you think fear of changes exist for the hotel


Q:13 management?

Q:14 Do you think ERP system can help solve fear of


change problem for the hotels?

Automation (AM) (1) (2) (3) (4) (5)


Does automation plays a crucial role in
Q:15
remodeling the hotel management system?
Could there be positive effects of automation in
Q:16
the hotel management system?
Do you think automation can streamline the hotel
Q:17
management daily operations?
System Integration (SI) (1) (2) (3) (4) (5)
Can the missing integration modules in
management software affect the hotel
Q:18
management?

Do you think there could be significant advantages


Q:19 of a well-designed integration part in software for
the hotels?

Does additional features in integration of


Q:20 management software increase overall operational
efficiency?

E-Commerce (EC) (1) (2) (3) (4) (5)


Could hotel ERP should have ecommerce module?
Q:21
Could ecommerce module will positive affect on
Q:22 increase of hotel revenue?

Thank you very much for your cooperation

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