Академический Документы
Профессиональный Документы
Культура Документы
“Feel Relax”
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Contents
Executive summary 5
Ch 1 The company 5
1.1 History 5
1.2 Mission statement 5
1.3 Product and service 6
1.4 Current Status 6
1.5 Legal Status and ownership 6
1.6 Basic Corporation information 6
1.7 Company structure 7
Ch 2 Industry Analysis
2.1 Industry definition 7
2.2 Industry size, growth and sales projections 7
2.3 Industry characteristics 8
2.4 Industry trends 8
Ch 3 Market Analysis
3.1 Marketing segmentation and target market selection 8
3.2 Buyer behavior 8
3.3 Competitor analysis 9
3.4 Estimation of annual sales and market share 9
Ch 4 Marketing Plan
4.1 Market strategy 10
4.1.1 Position strategy 10
4.1.2 Points of differentiation 10
4.2 Pricing strategy 10
4.3 Sales process and promotion mix 11
4.4 Distribution and sales 11
Ch 6 Financial analysis
6.1 Start up Expenses 13
6.2 Assumption sheet 14
6.3 Pro forma financial statement 15
6.3.1 Opening Day Balance Sheet (beginning of year) 16
6.3.2 Profit and Loss projection (12 months) 16
6.3.3 Cash flow (12 months) 17
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6.3.4 Projected balance sheet (end of year) 17
6.4 Ratio analysis 18
6.5 Break Even Analysis 19
6.6 Profit Projection (5 years) 20
Recommendation
Review
Appendix
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Executive Summary
THE ROSE Spa is a new upscale destination in Freeway in coimbatore, offering a complete
day spa experience. We offer seven ultra-boutique, ultra-comfortable treatment rooms with the
finest spa linens and equipment. We offer massage in a variety of styles - traditional Massage,
Deep Tissue work, Hot Stone Massage, Reflexology, Sports, Pregnancy and others. We also offer
facial and body treatments, like a Vitamin C Antioxidant Facial Treatment. The rose Spa has the
latest in anti-aging products and techniques but does not offer services on hair such as cutting,
styling and coloring. The only time a pedicure would be provided, is when it's part of a full
treatment like Calendula Foot and Leg Reflexology Treatment. In fact, for location, we prefer
being located near hair and nail salon for co-marketing opportunities.
This business plan has been developed to track progress prior to grand opening and following
through with a five-year projection. In addition, this plan has been written to for Spa's successful.
1. The company
1.1 History
The timing is right for starting this new venture. We are patiently searching for six months for
the perfect location, one was finally found in January 2012 in R.S.Puram coimbatore. The demand
from the owner's clients, as well as the ambitions of us, and the procurement of highly professional
and qualified beauticians and healthy, has made this business one of great potential.
We have been working in a famous upscale spa in our Town. We have been creating a large client
following through hard work and dedication. Our talented team of beauticians and physicians has
what it takes to make this venture an extremely successful one. We expect our growing reputation
to lead to new clients and beauticians to support our anticipated growth.
To achieve our objectives, we are seeking additional loan financing. This loan will be paid from
the cash flow from the business and will be collateralized by the assets of the company, and
backed by the character, experience, and personal guarantees of the owners.
Our mission is to run a profitable business by providing high-end therapeutic massage and
beautiful services in a caring, upscale, professional environment. We offer massage in a variety of
styles - traditional Massage, Sports Massage, Deep Tissue work, Sports Massage, Hot Stone
Massage, Reflexology, and others. Our licensed aestheticians offer the latest in skin treatments,
body treatments and anti-aging therapies.
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Our goal is to tailor the client's experience based on initial interview information, as well as
feedback during the treatments, to ensure the client's comfort and satisfaction, and to increase
repeat business. We are mindful of the overall experience - using only the finest oils and lotions,
beauty treatments and aromatherapies. Special lighting, music, decor, and textiles are used
throughout the spa to complete the comfortable, plush environment and enhance the client's overall
spa experience.
1.3 Products and services
The rose Spa offers therapeutic massage services, body treatments, facials and anti-aging
treatments. Services are provided by licensed therapists and aestheticians who are independently
contracted and paid on a commission basis. The upside of the commissioned employee is that
there is very little overhead without sales; employees only make money when the business makes
money.
We also offer a full retail line that complements the services menu. Products included are high-
end cosmetics, creams, candles, and other beauty products. These high-end items tend to have
50% mark - up, or higher.
The rose Spa is a new destination offering customers the combination of massage, body
treatments, facials and anti-aging treatments. The settings are upscale, beautiful and serene. We
cater to both men and women and offer the latest in skin care products and therapies.
R.S.Puram coimbatore, where we plan to locate, has a daily traffic count of 10,000 cars. It is also
only two blocks from a commuter train stop, and has an upscale hair and nail salon which would
complement our services nicely.
The rose Spa is a privately held partnership, owned by Ms. Arunya and Ms. Gayathri. In the
course of fund raising, we will explore the feasibility of both a partnership, and a limited liability
partnership.
2. Industry analysis
The rose Spa our sole purpose is to provide guests with lifestyle improvements and health
enhancement through professionally administered spa services, physical fitness, education,
nutritional advice on a residential basis.
Nowadays in coimbatore we are more concerning about our health and this makes this kind of
business very popular recently and it tends to be larger and larger from metropolis to downtown.
The Target group is particular in Women because as we know well that they like to pamper
themselves to be “Good-looking” without concerning cost According to this, it is rapidly growing
the sales could be lower due to many competitions. For the rose Spa we have placed ours as a
medium Spa and Beauty industry.
Staffs of Spa industry and health care is projected to increase 27 percent through 2014 in
coimbatore, compared with 14 percent for all industries combined The slowest growing
industry segment to 69 percent in the much smaller Spa health care services.
About 40,000 establishments Spa care industry; they vary greatly in terms of size, staffing patterns,
and organizational structures. About 76 percent of Spa care establishments are offices of
physicians, or other health practitioners. Although hospitals constitute only 2 percent of all health
care establishments.
In the rapidly changing health care industry in coimbatore, technological advances have made
many new procedures and methods of diagnosis and treatment possible. Spa development plans,
such as less invasive surgical techniques, skin grafts, so we are willing to continue to increase the
longevity and improve the quality of life of many customers. In addition, advances in information
technology continue to improve customers and worker efficiency with devices such as hand-held
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computers to maintain and track customers who are unaware of us as well as star beyond our
competitors and any threat.
3 Market Analysis
We are primarily targeting potential clients within our facility’s zone with a household income
over Rs5,000. Our secondary market will include visitors staying in a local hotel. Within
Coimbatore approximately 14% of the population has never tried a massage. We will assume that a
conservative 70% of these two categories has tried a massage and would undergo one again, if
offered appealing services at the right price. Our market Analysis table thus reflects 70% of the
local and visiting population who might be targeted.
Within this task, clients who use spa services fall into four basic groups:
1. Clients pampering themselves Massage Therapy, and facial treatments (We have a contact
of professional referral in area)
Often also seeing a chiropractor or physical therapist (more often referral from
chiropractor)
In some case, insurance will pay for short-term therapy only, although clients will
normally supplement out-of-
pocket
Individuals with medium disposable income
Sometimes have chronic pain or old injury issues
Massage 1 - 4 times a month for relaxation
Huge anti-aging and beauty market potential
Traffic continues to be a huge problem in Metropolis and our therapies are valuable
for this segment of the population
Local hotels that do not offer spa services will be able to refer to our local facility or
use our out-call services.
3. Serious Athletes
Injury and workout recovery also preventative.
Many serious runners, surfers, bicyclists and college athletes in the local area.
Massage for improved performance - great for word-of mouth referrals if they see
results.
4 Marketing Plan
Our strategy is to implement the most aggressive marketing and networking in the community
followed by the best services in the business. Our prices are competitive for the area, and our
personnel plan, which includes using a pool of skilled, commissioned therapists and aestheticians,
will give us a financial advantage.
Local Advertising & Seasonal Promotions - Local newspaper advertising, local fliers, grand
opening party and promotion for first 30 days. Continue regular advertising and plan for seasonal
events like Song Grand Festival, Mother's Day and New Year's.
Local Networking - Charities, women's groups, country clubs, wedding planners.
Health Care Referrals-Prior to opening, work current contacts and create new contacts with
health care providers, especially chiropractors. Also, become a Provider with health insurance
companies that offer Alternative Care to their members. Most people don't know that massage
therapy is usually paid by insurance when billed correctly and when prescribed by a physician.
The Rose Spa already has practice management software to handle medically billable massage.
When the insurance does not cover the entire amount of a service the client will pay the
difference. For that reason, we will not want to participate with any health insurance that require
write-off for amounts over the usual and customary fee (which tends to be too low). A list of
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acceptable insurance company plans will be maintained and those clients will be able to handle
massage therapy through their insurance. Any opportunity to convince allopathic physicians to
see massage as having long-term healing benefits for their patients will also be taken, since
they hold key to having massage paid for as medically necessary. The client will also help drive
that with the physicians if they are properly educated.
Hotel Referrals - Hotels that do not offer their own spa services will send their guests to our
spa or use our out-call spa services. Prior to opening, we will make contacts with managers and
concierges at local hotels to ensure they are aware of the services available. Promotions will be
offered to professionals in these industries to build relationships.
Online Website - our spa will show up on major website in Coimbatore e.g. Mthai.com,
Kapook.com and in the phone directory (Yellow pages). The website will have a full menu of
services and eventually have the ability to schedule appointments on-line. The spa software we are
using will allow a user to see the schedule and make and appointment without making a phone
call.
Location traffic - It is imperative that we be located in a high-traffic strip mall that is high-
end, modern, and clean. We prefer locating near a complementary business like a nail or hair salon
that does not offer any massage or facial treatments.
Body Relaxation
• Body Scrub 60 1200-1500
• Body Wrap 60 1200-1500
• Massage
- Swedish Massage 90 1200-1500
- Aroma Massage 90 1200-1500
- Stone Massage 90 2700-3500
Special Treatment
• Anti-stress 60 1300
• Facial Treatment 60 1300-2000
• Royal Thai Massage 60 1300-1500
Spa Products
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• Soap - 200
• Body lotion - 400
• Body scrub - 400
• Oil - 300
• Scent candle - 50
• Pot pouri (บุหงา) - 50
Premium Pricing
We use a high price where there is uniqueness about the product or service to approach a
substantial competitive advantage exists. Such high prices are charge for luxuries such as
rooms, beautician courses and delivery service.
Penetration Pricing
The price charged for services is set artificially low in order to gain market share. Once this is
achieved, the price is increased.
Economy Pricing
This is a no frills low price. The cost of marketing and manufacture are kept at a minimum. We
have economy services for, such as hands massage.
Price Skimming
Charge a high price because we have a substantial competitive advantage. However, the
advantage is not sustainable. The high price tends to attract new competitors into the market.
Once other spas were tempted into the market and the services were produced at a lower unit
cost.
Promotional Pricing
Pricing to promote our services is a very common application. There are many promotional
pricing including approaches such as Buy One Get One Free.
If, as it has been said, the top item which determine success in business is location then a busy
location at Plaza center in a thriving residential community represents our top marketing
strategy. We are focusing on the sales, marketing and management and delegating the massage and
aesthetician therapies to employees--business profitability potential is exponentially maximized
over a one or two person operation by a direct care-giver without any marketing, management or
sales background.
As the owners, we have done extensive market research and visited some of the best spas in and
have taken ideas from the best to offer an upscale, ultra-amenity, spa experience. Once a client
experiences the comfortable, high-end level of personalized care that we offer, we are confident
that we will have a return client.
The Rose Spa Operations Development Plan is designed to provide for upgrading and
development of all those function, standards, services, systems, and regulatory activities which
will allow safe, timely and economical integration of The Rose Spa into all-weather operations in
Spa community. We describe a five-year development program our objectives are to improve our
services System so as to enable us to utilize our unique employees’s capabilities. It includes the
collection of ingredients treatment (both near and long term) for ensuring full integration into The
Rose Spa of this rapidly growing segment of aviation. These areas are covered in the plan: (1)
Technical Operations; (2) communication Systems Development; (3) Cost Control; (4) Weather
Environment; (5) Spa Services Certification Standards; (6) Risk reduction.
Strategy
To raise the profile of The Rose Spa this will help by improving uptake of services and
increasing public consideration of customers. This Services Development Plan is intended to serve
our strategy and therefore indirectly to increase the The Rose Spa’s effectiveness. In developing a
Services Development Plan we have built the following ideas in mind.
Plans
To implement this strategy we are developing plans in the following:
Management
If once plan have been agreed we will seek the advice of other relevant authorities in drawing up
an operating schedule for the proper management of all our activities.
Provision of Services
Purpose
Significant revenue on those items upon which it does make a profit (e.g. ingredients, Staffs)
Nevertheless The Rose Spa provides a number of popular and valuable member services
Service Provision
This view emphasizes that a range of services is available it’s not just a service material but also
service mind.
We are friend this redefinition has begun , has led to substantially increased turnover since the start
of term (against comparable recent periods). This indicates that service uptake has increased, as
well as improving the financial viability of the activity.
Coffee Bar
Purpose
The Rose Spa is looking at ways to increase involvement of workers and university students, to
increase uptake of the services it offers and to attempt to make more relationship community. At
the same time we are keen to ensure sustainability and to develop systems which will handle
increased activity without consuming the time of elected us. In pursuing these aims we would like
to consider the possibility of providing a coffee bar during customer’s relaxing.
Consultation
Timescale
.
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We and relevant workers are keen to actively pursue each of the activities described, and wishes
to present the plans for their information, for approval, and for any advice which members wish to
offer on the content of the plans and how best to take them forward.
6 Financial analysis
The following are the financial analysis.
6.1 Start up Expenses
Start-up
Note-Rs000lac
Requirements
Start-up Expenses
Legal Rs2,500
Printing, stationery, bags, grand opening coupons Rs3,500
Brochures Rs500
Construction/Design Rs45,000
Insurance Rs2,000
Rent Rs17,000
Research and Development Rs0
Advertising Rs5,000
Accountant Rs950
Linens Rs4,000
Other Rs0
Total Start-up Expenses Rs80,450
Start-up Assets
Cash Required Rs35,000
Start-up Inventory Rs6,000
Other Current Assets Rs32,095
Long-term Assets Rs0
Total Assets Rs73,095
Start-up Funding
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Assets
Non-cash Assets from Start-up Rs38,095
Cash Requirements from Start-up Rs35,000
Additional Cash Raised Rs11,455
Cash Balance on Starting Date Rs46,455
Total Assets Rs84,550
Liabilities
Current Borrowing Rs35,000
Long-term Liabilities Rs0
Accounts Payable (Outstanding Bills) Rs0
Other Current Liabilities (interest-free) Rs0
Total Liabilities Rs35,000
Capital
Planned Investment
Owner Investment from Sale of Home Rs130,000
N/A Rs0
Additional Investment Requirement Rs0
Total Planned Investment Rs130,000
The financial plan depends on important assumptions, most of which are shown in the following
table as annual assumptions. We assume cash payments for all services, except for the 1% of sales
projected as insurance reimbursements, with collection days at 90. The collection days are for
insurance billings only. Interest rates, tax rates, and personnel burden are based on conservative
assumptions.
Two of the more important underlying assumptions are:
-We assume a strong economy, without major recession.
-We assume, of course, that there are no changes to the Medical/insurance Industry, such as the
nationalization of health care.
General Assumptions
Year 1 Year 2 Year 3 Year 4 Year 5
Plan Month 1 2 3 4 5
Current Interest Rate 7.00% 7.00% 7.00% 7.00% 7.00%
Long-term Interest Rate 5.65% 5.65% 5.65% 5.65% 5.65%
Tax Rate 28.17% 28.00% 28.17% 28.00% 28.17%
Other 0 0 0 0 0
Expenses
Payroll Rs137,510 Rs145,000 Rs155,000 Rs160,000 Rs167,000
Marketing/Promotion Rs7,500 Rs5,000 Rs5,000 Rs8,000 Rs5,000
Depreciation Rs0 Rs50 Rs50 Rs50 Rs50
Rent Rs66,000 Rs66,000 Rs66,000 Rs66,000 Rs66,000
Utilities Rs3,000 Rs3,100 Rs3,200 Rs3,300 Rs3,400
Advertising Rs3,000 Rs3,000 Rs3,000 Rs3,000 Rs3,000
Insurance Rs1,500 Rs700 Rs700 Rs700 Rs700
Payroll Taxes Rs0 Rs0 Rs0 Rs0 Rs0
Phone Rs1,500 Rs1,600 Rs1,700 Rs1,800 Rs1,900
Software Support Rs0 Rs495 Rs495 Rs495 Rs495
Other Rs6,700 Rs6,700 Rs6,700 Rs6,700 Rs6,700
Based on our conservative sales forecasts, the following Cash Flow table shows The Rose Spa
with a consistently positive Cash Flow. After two months, the spa will show a consistent increase
in the cash balance. Because the business is a partnership, our draw is obviously the area of cash
flow where adjustments can be made if Cash Flow becomes tight.
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The only Accounts Receivable carried is any Insurance Billings that are not paid during the
month. Although some insurance companies pay promptly, within 10 working days, others take
more than 6 weeks to pay. We have set our collection days for this small percentage of non-cash
sales at 90 days, to be conservative.
The Balance Sheet shows a steady increase in earnings and net worth over the next five years.
Note-Rs.000
Current Assets
Cash Rs213,263 Rs293,531 Rs414,568 Rs547,351 Rs697,823
Accounts Receivable Rs10,123 Rs10,759 Rs10,357 Rs11,876 Rs11,301
Inventory Rs12,441 Rs11,357 Rs13,868 Rs14,577 Rs15,132
Other Current Assets Rs32,095 Rs32,095 Rs32,095 Rs32,095 Rs32,095
Total Current Assets Rs267,923 Rs347,742 Rs470,888 Rs605,899 Rs756,351
Long-term Assets
Long-term Assets Rs0 Rs2,000 Rs4,000 Rs4,000 Rs4,000
Accumulated Depreciation Rs0 Rs50 Rs100 Rs150 Rs200
Total Long-term Assets Rs0 Rs1,950 Rs3,900 Rs3,850 Rs3,800
Total Assets Rs267,923 Rs349,692 Rs474,788 Rs609,749 Rs760,151
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Current Liabilities
Accounts Payable Rs81,795 Rs48,260 Rs50,660 Rs53,072 Rs54,683
Current Borrowing Rs26,600 Rs18,200 Rs9,800 Rs1,400 Rs0
Other Current Liabilities Rs0 Rs0 Rs0 Rs0 Rs0
Subtotal Current Liabilities Rs108,395 Rs66,460 Rs60,460 Rs54,472 Rs54,683
The following table shows the projected businesses ratios. We expect to maintain healthy ratios
for profitability, risk, and return. The ratios for the initial year of growth are, of course, not as
favorable as the second year. Industry profile ratios based on the Standard Industrial Classification
(SIC) code 7991.0103, Spas, are shown for comparison.
Ratio Analysis
Industry
Year 1 Year 2 Year 3 Year 4 Year 5
Profile
Sales Growth 0.00% 4.04% 5.02% 5.11% 3.81% 3.43%
Percent of Sales
Sales 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
Gross Margin 46.31% 47.26% 47.26% 47.17% 47.19% 100.00%
Selling, General &
90.28% 94.36% 90.99% 0.00% 0.00% 69.59%
Administrative Expenses
Advertising Expenses 0.00% 0.01% 0.01% 0.01% 0.01% 2.76%
Profit Before Interest and
18.78% 20.23% 20.39% 20.74% 21.30% 4.07%
Taxes
Main Ratios
Current 2.47 5.23 7.79 11.12 13.83 1.17
Quick 2.36 5.06 7.56 10.86 13.55 0.82
Total Debt to Total Assets 40.46% 19.01% 12.73% 8.93% 7.19% 58.83%
Pre-tax Return on Net Worth 95.65% 60.66% 44.05% 35.25% 29.64% 4.43%
Pre-tax Return on Assets 56.95% 49.13% 38.44% 32.11% 27.51% 10.76%
Activity Ratios
Accounts Receivable Turnover 2.39 2.39 2.39 2.39 2.39 n.a
Collection Days 77 148 156 143 157 n.a
Inventory Turnover 10.15 5.04 5.80 6.07 6.70 n.a
Accounts Payable Turnover 7.12 12.17 12.17 12.17 12.17 n.a
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Payment Days 27 40
Total Asset Turnover 3.07 2.45 1
Debt Ratios
Debt to Net Worth 0.68 0.23 0
Current Liability to Liability 1.00 1.00 1
Liquidity Ratios
Net Working Capital Rs159,528 Rs281,282 Rs410,4
Interest Coverage 72.59 110.57 187
The break-even analysis table shows what we need to make in sales to meet costs. Our variable
costs include both the direct costs shown in the Sales Forecast table, for linens, ingredients,
equipment, but also include the commissions paid to contracted massage therapists and
aestheticians. We should surpass the break-even point by month four of operations.
Contribution Margin and Break-even Analysis
Assume that variable cost is 30% of total revenue.
Summary:
The Rose Spa will be successful. This business plan has documented that the establishment
of The Rose Spa is feasible. All of the critical factors such as industry trends, marketing analysis,
competitive analysis, management expertise, and financial analysis support this conclusion.
We invite you to attend our grand opening. We promise that we will make the
experience.”The Rose Spa”-Feel Relax