COMPETENCY-BASED

CURRICULUM

Sector:

TOURISM
Qualification:

EVENTS MANAGEMENT SERVICES NC III

CBC Events Management NC II -1-

 TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig, Metro Manila

CBC Events Management NC II -2-

 MODULES OF INSTRUCTION

BASIC COMPETENCIES

EVENT SERVICES MANAGEMENT NC III

CBC Events Management NC II -3-

BASIC COMPETENCY : COMMUNICATIONS

UNIT OF COMPETENCY : LEAD WORKPLACE COMUNICATION

MODULE TITLE : LEADING WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to lead in the dissemination and discussion of ideas,
information and issues in the workplace.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Communicate information about workplace processes.

LO2. Lead workplace discussions.

LO3. Identify and communicate issues arising in the workplace.

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LO1. COMMUNICATE INFORMATION ABOUT WORKPLACE PROCESSES

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Method of The students/trainees Group Discussion  Observation
communication must be provided with  Role play  Interviews
 Communica the following:  Brainstorming
tion skills  Simulated workplace
 Communica environment
tion tools  Communication tools
 Questioning  Variety of information
techniques

LO2. LEAD WORKPLACE DISCUSSIONS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Method/tech The students/trainees Group Discussion  Observation
niques of must be provided with  Role play  Interviews
discussion the following:  Brainstorming
 How to lead  Simulated workplace
discussion environment
 How to  Communication tools
solicit response  Variety of information

LO3. IDENTIFY AND COMMUNICATE ISSUES ARISING IN THE WORKPLACE

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Identify The students/trainees Group Discussion  Observation
problems and must be provided with  Role play  Interviews
issues the following:  Brainstorming
 Organizing  Simulated workplace
information on environment
problem and issues  Communication tools
 Relating  Variety of information
problems and
issues

Communication
barriers affecting
workplace
discussions

CBC Events Management NC III -5-

BASIC COMPETENCY : TEAM WORK

UNIT OF COMPETENCY : LEAD SMALL TEAM

MODULE TITLE : LEADING SMALL TEAM

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to lead small team including setting and maintaining
team and individual performance standards.

NOMINAL DURATION : 2 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Provide team leadership.

LO2. Assign responsibilities among members.

LO3. Set performance expectations for team members.

LO4. Supervise team performance.

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LO1. PROVIDE TEAM LEADERSHIP.

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Communica The students/trainees Lecture  Demonstration
tion skills required must be provided with  Demonstration  Case studies
for leading small the following:  Self-paced
team  Learning materials (modular)
 Skills and - team building
techniques in manual
promoting team - catalogs
building - brochures
 Negotiating  Simulated team
skills
 Up to date
dissemination of
instruction and
requirements to
members
 Art of
listening and
treating individual
team members
concern

LO2. ASSIGN RESPONSIBILITIES AMONG MEMBERS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Duties and The students/trainees Lecture  Demonstration
responsibilities of must be provided with  Demonstration  Case studies
each team member the following:  Self-paced
 Skills in  Learning materials (modular)
identifying - Relevant legal
individual skills, requirements
knowledge and - manual
attitude as basis for  Simulated team
allocating
responsibilities
 Knowledge
in identifying each
team member
duties and
responsibilities

CBC Events Management NC III -7-

LO3. SET PERFORMANCE EXPECTATION FOR TEAM MEMBERS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Knowledge The students/trainees Lecture  Demonstration
and skills in setting must be provided with  Demonstration  Case studies
individual the following:  Self-paced
performance  Performance (modular)
target/expectation expectation
 Team worksheet
members duties  Relevant legal
and responsibilities requirements
 Employee
policies and
procedures
 Defining
performance
expectations criteria

LO4. SUPERVISE TEAM PERFORMANCE

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Knowledge The students/trainees Lecture  Demonstration
and skills in must be provided with  Demonstration  Case studies
monitoring team the following:  Self-paced
member  Performance (modular)
performance expectation
 Monitoring worksheet
team operation to  Relevant legal
ensure client needs requirements
and satisfaction
 Methods of
monitoring
performance
 Informal/for
mal counseling
skills

CBC Events Management NC III -8-

UNIT OF COMPETENCY : DEVELOP AND PRACTICE NEGOTIATION SKILLS

MODULE TITLE : DEVELOPING AND PRACTICING NEGOTIATION SKILLS

MODULE DESCRIPTOR : This module covers the skills, knowledge and attitudes
required to collect information in order to negotiate to a
desired outcome and participate in the negotiation.

NOMINAL DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:

LO1. Identify relevant information in planning negotiations

LO2. Participate in negotiations

LO3. Document areas for agreement

CBC Events Management NC III -9-

LO1. IDENTIFY RELEVANT INFORMATION IN PLANNING NEGOTIATIONS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Background The students/trainees Direct observation  Written test
information on other must be provided with Simulation/role  Practical/
parties to the the following: playing performance
negotiation  Pertinent documents Case studies test
 Observing  Simulated workplace
differences  Prepared recipes
between content  Paper and pencil
and process  Calculator
 Identifying  Hands out
bargaining
information
 Applying
strategies to
manage process
 Applying
steps in negotiating
process
 Strategies
to manage conflict
 Steps in
negotiating process

LO2. PARTICIPATE IN NEGOTIATIONS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Decision The students/trainees Direct observation  Written test
making & conflict must be provided with Simulation/role  Practical/
resolution the following: playing performance
strategies  Pertinent documents Case studies test
procedures  Simulated workplace
 Problem  Supplies
solving strategies  Paper and pencil
on how to deal w/  Calculator
unexpected  Hands out
questions &
attitudes during
negotiation
 Background
information on other
parties to the
negotiation
 Observing
differences
between content &
process

CBC Events Management NC III - 10 -

LO3. DOCUMENT AREAS FOR AGREEMENT

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Procedure The students/trainees Direct observation  Written test
in documenting must be provided with Simulation/role  Practical/
negotiations the following: playing performance
 Managing  Pertinent documents Case studies test
information  Simulated workplace
 Filing  Supplies
documents  Paper and pencil
 Calculator
 Hands out

CBC Events Management NC III - 11 -

BASIC COMPETENCY : PROBLEM SOLVING

UNIT OF COMPETENCY : SOLVE WORKPLACE PROBLEMS RELATED TO WORK

ACTIVITIES

MODULE TITLE : SOLVING WORKPLACE PROBLEMS RELATED TO WORK

ACTIVITIES

MODULE DESCRIPTOR : This module expresses the competency knowledge, skills

and attitudes required to solve problems in the workplace
including the application of problem solving techniques and
to determine and resolve the root cause of problems.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Explain the analytical techniques.

LO2. Identify the problem.

LO3. Determine the possible cause/s of the problem.

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LO1. EXPLAIN THE ANALYTICAL TECHNIQUES

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Observation The students/trainees Direct observation  Written test
, investigation & must be provided with Simulation/role  Practical/
analytical the following: playing performance
techniques  Courseware’s Case studies test
 Brainstormi  Learning
ng materials/guides
 Cause and  Computer
effect diagrams  OHP
 PARETO
analysis
 SWOT
analysis
 GANT chart
 PERT CPM
& graph
 SCATTERG
RAMS

LO2. IDENTIFY THE PROBLEM.

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Normal The students/trainees Direct observation  Written test
operating must be provided with Simulation/role  Practical/
parameters & the following: playing performance
product quality  Courseware’s Case studies test
 Identifying &  Learning
clarifying the nature materials/guides
of problem  Computer
 Application  OHP
of analytical
techniques

LO3. DETERMINE THE POSSIBLE CAUSE/S OF THE PROBLEM

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Non-routine The students/trainees Direct observation  Written test
process and quality must be provided with Simulation/role  Practical/
problems the following: playing performance
 Teamwork  Courseware’s Case studies test
and work allocation  Learning
problem materials/guides
 Safety and  Computer
emergency  OHP
situations and
incidents

CBC Events Management NC III - 13 -

UNIT OF COMPETENCY : USE MATHEMATICAL CONCEPTS AND TECHNIQUES

MODULE TITLE : USING MATHEMATICAL CONCEPTS AND TECHNIQUES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required in the application of mathematical concepts and
techniques.

NOMINAL DURATION : 2 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module, the learner/students must be able to:

LO1. Identify mathematical tools and techniques to solve problem.

LO2. Apply mathematical procedure/solution.

LO3. Analyze results.

CBC Events Management NC III - 14 -

LO1. IDENTIFY MATHEMATICAL TOOLS AND TECHNIQUES TO SOLVE PROBLEM.

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Four The students/trainees Direct observation  Written test
Fundamental must be provided with Simulation/role  Practical/
Operations the following: playing performance
 Steps in  Manuals Case studies test
solving a problem  Hand-outs
 Standard  Problem set
formulas  Conversion table
 Conversion  Table of formulas
 Measureme  Measuring tools
nt

LO2. APPLY MATHEMATICAL PROCEDURE/SOLUTION

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Problem- The students/trainees Direct observation  Written test
based questions must be provided with Simulation/role  Practical/
 Estimation the following: playing performance
 Use of  Manuals Case studies test
mathematical tools  Hand-outs
and standard  Calculator
formulas  Measuring tools/
 Mathematic devices
al techniques  Case problems

LO3. ANALYZE RESULTS

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Four The students/trainees Direct observation  Written test
Fundamental must be provided with Simulation/role  Practical/
Operations the following: playing performance
 Steps in  Manuals Case studies test
solving a problem  Hand-outs
 Standard  Problem set
formulas  Conversion table
 Conversion  Table of formulas
 Measureme  Measuring tools
nt

CBC Events Management NC III - 15 -

UNIT OF COMPETENCY : USE RELEVANT TECHNOLOGIES

MODULE TITLE : USING RELEVANT TECHNOLOGIES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required in selecting, sourcing and applying appropriate and
affordable technologies in the workplace.

NOMINAL DURATION : 4 hours

QUALIFICATION LEVEL : NC III

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module, the learner/students must be able to:

LO1. Study/select appropriate technology

LO2. Apply relevant technology.

LO3. Maintain/enhance relevant technology

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LO1. STUDY / SELECT APPROPRIATE TECHNOLOGY

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Machineries The students/trainees Direct observation  Written test
/equipment and must be provided with Simulation/role  Practical/
their application the following: playing performance
 Software/  Manuals Case studies test
programs  Hand-outs
 Multimedia
 Video tape
 Brochures
 CD’s
 Internet access
 Computer

LO2. APPLY RELEVANT TECHNOLOGY

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Office The students/trainees Direct observation  Written test
technology must be provided with Simulation/role  Practical/
 Industrial the following: playing performance
technology  Manuals Case studies test
 System technology  Hand-outs
 Information  Multimedia
technology  Video tape
 Training technology  Brochures
 Different  CD’s
software/hardware  Internet access
 5S (Proper House  Computer
Keeping)

LO3. MAINTAIN / ENHANCE RELEVANT TECHNOLOGY

ASSESSMENT
CONTENTS CONDITIONS METHODOLOGIES
METHODS
 Corrective The students/trainees Direct observation  Written test
and preventive must be provided with Simulation/role  Practical/
maintenance the following: playing performance
 Upgrading  Manuals Case studies test
of technology  Hand-outs
 Communication  Multimedia
skills  Video tape
 Organizational set-  Brochures
up/work flow  CD’s
 Internet access
 Computer

CBC Events Management NC III - 17 -

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