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BERMUDA TOURISM INDUSTRY

Health & Safety Guide


INTRODUCTION

Keeping Bermuda Safe


Bermuda reopened to commercial air visitors July 1,
2020, after nearly 15 weeks of border restrictions to
minimise the impact of the COVID-19 pandemic.

During that time, only vital cargo, medivac jets and a few charter aircraft
carrying residents were allowed to and from our seaport and LF Wade
International Airport. Hotels, restaurants, offices, schools and attractions closed,
and during the shelter-in-place provisions that followed, island residents, like
communities around the world, hunkered down at home to work, take online
courses, Zoom together, and wait out the weeks that followed.

The Bermuda government acted swiftly, yet carefully, implementing strict


protocols to protect our small community, particularly its limited hospital
capacity. The track record to date is strong, Bermuda is one of the most
successful countries in the world in per-capita testing and controlling the virus.

Now that our destination can welcome international visitors again, tourism
industry businesses are reopening their doors—with responsible health and
safety measures in place. These precautions highlight the importance Bermuda
places on keeping residents and our valued visitors safe; the island is a precious
resource which our community is committed to protecting for the long-term
benefit of us all.

As the island’s destination marketing organisation, the Bermuda Tourism


Authority (BTA) is working closely with industry partners, the government,
business associations, and the Bermuda public to develop and put in place
effective protocols that build trust and confidence, are sustainable, and benefit
travellers and islanders alike.

We support our industry’s commitment to adopt global health and hygiene


standards that provide safety and reassurance during the ongoing pandemic.
We encourage everyone to act responsibly and do their part to protect others
and stay safe.

2 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


WHAT’S THE GOAL
OF THIS GUIDE?

Table of Contents The Bermuda Tourism Authority


has gathered health and safety
4 Background guidelines and processes adopted
5 Timeline across tourism sectors and
6 Border-Entry Requirements compiled them in a single resource.
7 Tourism Sectors
8 Airport THIS GUIDE HAS THREE
9 Arriving Yachts OBJECTIVES:
10 Transportation
1 To inform all consumers,
12 Accommodation
particularly travellers, about health
14 Vacation Rentals
protocols in place at hospitality
15 Food & Beverage
businesses throughout the
17 Bars & Nigthclubs island, so they feel comfortable a
18 Recreation & Entertainment Bermuda experience is safe—from
19 Attractions beginning to end
19 Museums
2 To provide a consolidated
20 Golf reference for tourism businesses,
20 Tennis their employees, other industry
21 Tour Boats & Rentals bodies and consumers
21 Scuba
3 T
 o share the story of how the
22 Gyms, Health Clubs, Dance Studios
island’s preciousness was
22 Spas, Salons, Personal Services protected through hard work and
23 Travel Services sacrifice, enabling the country to
23 Retail & Shopping responsibly welcome visitors once
24 Beaches, Pools & Parks again
V1. 08/18/2020 3
Background

Bermuda took decisive action in the spring of 2020 to quickly stem the
spread of the COVID-19 virus on our island. The effort included effectively
treating the small number of positive cases, training medical personnel,
carrying out diligent contact-tracing, launching a website for self-
reporting of symptoms, acquiring PPE, antibody and FDA-approved
PCR tests, and instituting an aggressive, free COVID-19 PCR testing
programme to “flatten the curve” of new cases in our community.

Such comprehensive measures were by June 22, highlighting the presence


necessary due to the island’s limited of just one or more cases, imported
healthcare capacity. In particular, its or locally detected. The upgrade
single, full-service hospital, King Edward underscored Bermuda’s successful
VII Memorial, has a limited number handling of the pandemic, and the island
of ICU beds, ventilators, and critical- later recorded four days without a single
care staff to cope with an influx of case of the virus at the end of June.
affected COVID-19 patients. However,
Bermuda’s July 1 re-opening reflected
the Ministry of Health and the hospital’s
success in managing the impact of the
Epidemiology Surveillance Unit (ESU)
pandemic, with a continued high volume
played a vital role in all aspects of setting
of testing and contact tracing. The island
national policy, contact-tracing, assisting
has one of the world’s highest rates
and monitoring active cases, and
of testing per capita. These outcomes
providing comprehensive community
have given Bermuda the confidence
education around COVID-19.
to welcome airlines and visitors back,
By June 11, the travel ban on non- through developing a robust screening
residents entering Bermuda was lifted, protocol.
and travellers began returning after
With reopening, Bermuda offers guests
commercial flights resumed via Toronto,
an accessible, safer destination with an
Atlanta and London in July.
emphasis on wellness and responsible
The Pan-American Health Organisation precautions, along with the island’s
uplifted the island’s country status from well-known beauty, flavours and natural
earlier “clusters” to “sporadic cases” attractions.

4 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


Timeline

MARCH
The Bermuda Government has MARCH 18
implemented stringent border reopening First two cases of COVID-19 confirmed in
Bermuda
rules requiring pre-travel tests, testing
on arrival, and intermittent testing at MARCH 19
pop-up centres island-wide during Bermuda Government opens quarantine
facility and suspended bus and ferry services
visitors’ stays, with specific public-
health guidelines within both the MARCH 20
tourism sector and wider community Schools, pools, gyms, salons and churches
close; concerts and sporting events put on
as part of its phased approach to safely
hold. A ban on visitors travelling to the island is
opening our economy. also established, restricting flights to LF Wade
International Airport to returning residents
This is the next step in a careful and only for the next 15 weeks, through July 1.
deliberate process. A mandated self-quarantine is imposed on
returning residents, and on-island testing
Physical distancing, wearing a mask in begins

public, and washing hands frequently,


END OF MARCH
together with enhanced sanitisation Scattered imported cases leads to
processes, are all part of the “new pronouncement of “local transmission”—where
source of infection is within reporting location
normal.”

Throughout, all divisions of the


Bermuda Tourism Authority has APRIL
worked closely with the Bermuda
Government, including the government FIRST 10 DAYS OF APRIL
Bermuda records “clusters of cases,” indicating
ministries responsible for health, cases grouped in time, geographic location
tourism and transportation, along and/or common exposure
with airlines, cruise lines, the Bermuda
APRIL 4
Airport Authority, the Bermuda Hotel
Strict, month-long Shelter-in-Place order takes
Association, and the Bermuda Rental effect
Association of Vacation Home Owners
(BRAVO), as well as numerous other
industry partners to monitor the MAY
pandemic landscape, plan reopening
procedures, and inform local and MAY 2
Bermuda’s phased economic reopening begins
overseas stakeholders.

V1. 08/18/2020 5
Border-Entry Requirements
All visitors must complete an electronic, pre-boarding Travel
Authorisation form before they can fly to Bermuda. They must have a
negative test result taken within seven days of travel if they are arriving
from a country with community spread of the disease and must not be
sick or have COVID-19 symptoms. Visitors should have health/medical
insurance to cover all medical costs should they get sick while in Bermuda
or acknowledge they will be responsible for their healthcare costs.
The Travel Authorisation process requires payment of a $75 fee, which
includes the cost of all polymerase chain reaction (PCR) COVID-19 testing
in Bermuda.

!
Visitors are required to get tested up to seven days
before they come to Bermuda and bring with them proof
of negative results.

All visitors age 10 and up with a negative test result


will be required to have a follow-up (PCR) test at the
If at any time a
airport when they arrive, and again, on Day 4, Day 8 and
visitor’s test result
Day 14 of their stay (arrival day is Day 0), at any of the
pop-up testing centres around Bermuda. Children nine is positive, they
and younger are exempt. Pre-bookings for tests are will be fitted with a
not necessary; visitors can simply walk in. Information quarantine bracelet
on locations and schedules are here: www.gov.bm/ and be required to
coronavirus-get-tested. The testing team at each isolate in their room.
location has every visitor’s name and will test upon The bracelets help
arrival. authorities monitor
If a visitor becomes ill while in Bermuda, they will be patients’ location
required to isolate for a minimum of 14 days at their own and movements.
expense (unless their hotel has a specific policy to cover
guests) or until they can leave the island by private jet
or yacht. Children accompanying any COVID-19-positive
guests must also quarantine. For more details, go to:
www.gotobermuda.com/bta/press-release/bermuda-
tourism-authority-update.

6 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


Tourism Sectors
The global spread of COVID-19 has created challenges for both travellers
and tourism businesses. As we all navigate the “New Normal” and work
to ensure our collective health and wellbeing remain top priorities, this
document provides guidance on protocols that have been implemented
in different hospitality sectors throughout our island.

GENERAL PUBLIC-HEALTH REQUIREMENTS


WHAT GUESTS
• Wash your hands frequently or use an alcohol-
SHOULD PACK:
based hand sanitiser

• Keep touch of surfaces to a minimum and


sanitise after touching items such as handrails,
toilet flush handles, doors, and card-payment
Face mask
system devices

• Wear a face mask (mandatory in public indoor


spaces)

• Limit contact with other people beyond


your family or travel group and avoid large
Thermometer gatherings

• Comply with government restrictions on


groups and mass gatherings, with physical
distancing in place (larger groups may be
applied for via Ministry of National Security)
Smart phone
• Guests should monitor their temperature and
symptoms and report via online application/
portal. If their temperature rises to 100.4 F/38
C or above, or if they develop symptoms, they
should contact: covid19surv@gov.bm

Digital or hard copies • If guests need technical assistance with the


of the Bermuda Travel online reporting form, they should call the
Authorisation government’s COVID-19 helpline: 444-2498

V1. 08/18/2020 7
Airport ON ARRIVAL
• Passengers undergo
• Use hand-sanitiser stations
prior to using kiosks

COVID-19 testing upon • Processing by airline agents


will take place behind
• Frequency of cleaning entering terminal building
plexiglass shields at airline
activities increased • Passengers should wear face check-in counters
through terminal, with masks when deplaning, and
inside terminal • Travellers should follow all
priority placed on areas physical-distancing markers
anticipated to have • All passengers should follow to ensure safe queuing
physical-distancing markers
elevated risks for viral • Those enrolled in Global Entry
to ensure safe queuing
contact programme encouraged to
• Travellers should use hand- use designated self-check-in
• More hand-sanitising sanitiser stations located kiosks
stations installed throughout terminal
• Processing by US Customs
through terminal • Processing at Immigration & Border Protection agents
counters will take place takes place behind plexiglass
• Pertinent COVID-19
behind plexiglass shields shields
information displayed via
• Cashless transactions are • Security bins to be
digital screens in Arrivals
strongly encouraged when in disinfected and available
Hall duty-free shop for placement of personal
• Isolated area created in • All checked bags will be belongings
Arrivals Hall for health disinfected before being • Modified pat-downs and
placed on conveyor belt for
officials to assess face-to-face contact
collection procedures will align with
passengers travelling
• Returning residents are government requirements
from high-risk areas,
strongly encouraged to make • Elevator usage is limited to
or those exhibiting cashless transactions for duty maximum of two people at
symptoms of illness payments a time
• Public-health and • People meeting arriving • Use physical-distancing
safety audio messaging passengers must wait markers in place to ensure
outdoors (indoor meet & safe seating in Departures
broadcast on PA system
greet area closed) Lounge
throughout terminal
• Travellers with pre-arranged • Children’s Play Pen and Book
• Proper handwashing transport will be directed to Zones have been removed
hygiene posters waiting drivers
• Cashless transactions are
displayed in key areas strongly encouraged at
ON DEPARTURE
throughout terminal restaurants and shops
• Only travelling passengers
• Janitorial partners • Avoid clustering at boarding
are allowed inside terminal
instructed to ensure gates—queue only in
(show travel documents at
designated areas
high-traffic areas door check)
• Remain seated until your
maintained frequently, • Travellers must wear face
group number is called
and cleaning crews masks while inside terminal
• Readily display travel
follow best practices • Minimise face-to-face
documents at checkpoints
contact with agents by
to help minimise handling by
checking in online or using
agents
self-check-in counters

8 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


AERIAL BY JOHN SINGLETON

Arriving Yachts
BEFORE TRAVEL QUARANTINING
• Captains must apply for and receive a Travel • After clearing Customs, vessels should go to
Authorisation and negative COVID-19 PCR the quarantine anchorage in Powder Hole,
test result for each mariner on board. Scans south side of St George’s Harbour. If they need
of both documents should be sent before to move from the anchorage, notify Bermuda
departure to: dutyofficer@marops.bm and Radio on VHF Channel 16 and 27. All yachts
porthealth@gov.bm must fly the yellow signal “Q (Quebec)” flag
during the quarantine period
• Complete on-line Bermuda Pre-arrival Safety
Form at http://www.marops.bm/sailbda.aspx • Mariners who do not have a pre-departure
negative PCR COVID-19 test result must
• Complete Maritime Declaration of Health
quarantine for three days. They will be tested
available at http://www.marops.bm/sailbda.
on the third day after arrival and will be
aspx
obligated to quarantine until they receive a
negative test.
UPON ARRIVAL • Vessels without email or access to Internet
• Arriving mariners must contact Bermuda should use VHF Channel 16 to allow
Radio on VHF Channel 16 when 30 miles from Bermuda Radio to make contact on testing
the island arrangements or crew results

• Like all other travellers, visiting mariners must • During quarantine period, all commerce
undergo PCR COVID-19 testing upon arrival should be contact-less and fueling/
and quarantine on board the vessel until provisioning must be done by prior
results are returned (turnaround time between arrangement with suppliers. Items will be
six to eight hours in most cases, when arrival delivered to a suitable dock where they can be
happens during the day) collected by tender

• Present hard copy of pre-travel negative test • A government public-health officer will be
result to health officers when yachts clear assigned to any guest testing positive for
Customs and are assessed by Port Health COVID-19 and the mariner will be required to
representatives at the Yacht Reporting Centre, undergo mandatory isolation on board for at
St George’s least 14 days

V1. 08/18/2020 9
Transportation

Twizy, Electric Rental Car

TAXIS & MINI-BUSES disinfected before and after each journey


including all frequent touch points
• Drivers and passengers must use face masks
throughout the journey • Shared rides from parties who are not
travelling together are prohibited
• Passengers must use hand sanitiser provided
before boarding bus or entering taxi Drivers must provide a receipt to paying
passengers for contact-tracing purposes
• Passengers should not use the front seat
(a business card with this information is
• Capacity limitations enforced to allow acceptable) including:
adequate physical distancing
• Driver’s name
• Passengers should sit one metre, or three feet • Licence plate number
apart (four-seat taxi: two passengers; seven- • Date and time of journey
seat taxi: four passengers; 11 seat mini-bus:
five passengers), except parties travelling Drivers should record passengers:
together (i.e. families with children) • Name
• Cashless fare systems and payment • Date
recommended • Time
• Destination
• Taxis and minibuses will be cleaned and

10 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


BUSES & FERRIES • Advanced booking is strongly encouraged,
and any transactions should use credit cards
• Drivers and passengers must use face masks rather than cash, if possible
throughout the journey
• All visitors should wear masks when entering
• Passengers must sit at least one metre (three facilities (except visitors under the age of two)
feet) away from others to ensure physical
distancing • Implementation procedures for vehicles which
have been rented or returned by customers
• Customers must sanitise their hands upon to be fully clean and sanitised with added
entry measures for customers who may have been
• Reduce conversations with transportation infected
operators, if you must do so at the entrance • Capacity limits will be in place to control
• Adhere to the physical-distancing signage number of people allowed to collect a vehicle
when choosing your seat per group, as well as decreasing the number
of people inside the rental establishment at
• Heathcare workers are prohibited from
one time
wearing medical uniforms onboard
• Limited physical interaction with staff and
• Capacity limitations enforced to allow
possible queuing at pick-up and drop-off
adequate physical distancing
• Follow physical-distancing markers to ensure
• Only take public transportation if you need to.
safe queuing
Leisurely rides are not recommended
• Place visible signs and posters at rental
• Enhanced cleaning and disinfection frequency
facility to remind visitors of best hygiene
schedules, including sanitising of high-traffic
practices, key messages, and
areas and frequently touched surfaces
safety policies, such as physical
distancing
MINI-CAR & MOTORBIKE RENTALS
• Mini-car and motorbike rental companies
will implement enhanced cleaning and
disinfection frequency schedules, including
sanitising high-traffic areas and frequently
touched surfaces
• Implementation of enhanced cleaning and
disinfection of interior of vehicles, with
specific focus on high-frequency touch points
and other surfaces
• Visitors must sanitise hands at sanitiser
stations before entering and exiting
facilities

Bus in Flatt’s Village

V1. 08/18/2020 11
Accommodation

The Loren at Pink Beach

HOTELS and head gear, and not wear these outside


the workplace; personal protective equipment
• Employees and guests must take a (PPE) will be provided to employees upon
temperature check and use hand sanitiser request
upon entry to the property and designated
location (F&B, hotel, spa/fitness/recreation, • Public spaces and communal areas will be
meetings & events) cleaned and disinfected several times a day
on frequent contact with hard, non-porous
• Hand sanitizer available in all high traffic areas surfaces, including: front-desk check-in
• Masks are provided to all guests and counters, bell desks, elevators and elevator
employees buttons, door handles, public bathrooms,
vending machines, ice machines, room keys
• Obey signs to practise physical distancing in
and locks, ATMs, escalator and stair handrails,
all public areas, retail spaces and elevators
gym equipment, pool seating and surrounding
• Employees will sanitise all uniforms, aprons areas, dining surfaces and all seating areas

12 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


FRONT DESK HOUSEKEEPING
• Upon arrival, guests should remain in their • Housekeeping will not enter guest rooms
rooms until they receive their test results from during visitor stay unless specifically
public-health authorities (four to eight hours, requested, or approved, by the guest, or to
or the following day if arrival via late flight) comply with established safety protocols.
Housekeeping will maintain the practice of
• Front-desk agents will practise physical
cleaning rooms thoroughly following check-
distancing, including using every other
out
workstation to ensure separation between
employees whenever applicable. The use • If it is necessary to enter room when guest
of technology to reduce direct contact is present (e.g. plumbing/electricity issue),
with guests, lobby population and front- maintain six feet of distance and wear masks
desk queue is encouraged, where feasible.
Contactless payment processes are
encouraged; when not available, employees PARKING
should minimise contact as much as possible • Self-parking options are emphasised,
where possible. If valet service is provided,
disinfecting of contact points within the
FOOD & BEVERAGE vehicle is required. In addition, van and shuttle
• Food-and-beverage service will reduce service will be limited, and disinfecting of
person-to-person contact and minimise dining contact points required
items for increased sanitation
• Traditional room service will be replaced
POOLS & BEACHES
with no-contact delivery. When room service
is ordered, tray should be left outside door • Seating will allow at least six feet of separation
and guest notified. Guests may also order between groups of guests
from grocery stores and restaurants that use • Capacity limits monitored to ensure proper
delivery services physical distancing can be adhered to
• Minimal items are placed on guest tables to • Towels must be handed by an employee
allow for effective disinfection in between wearing the appropriate PPE. Guests are not
each guest, including condiments, silverware, allowed to retrieve their own or touch other
glassware, napkins towels
• Masks should be worn within the dining • Physical distancing must be safeguarded by
establishment and can be removed when all guests while at pools, jacuzzis, hot tubs or
seated at tables beach
• Enhancing cleaning and disinfecting seated • Each chair and table must be disinfected
areas and tables immediately after each guest before and after each use
and common and high traffic areas
• Avoid guest handling of food at buffets or self-
service stations
QUARANTINING
• A government public-health officer will be
• Implementing physical distancing through
assigned to any guest testing positive for
table spacing and guest seating with suitable
COVID-19
reinforcement
• Capacity limits in place in accordance with
proper government protocols

V1. 08/18/2020 13
Vacation Rentals

ARRIVAL • Leave any purchases for guests outside their


room and notify them (do not touch guest and
• Vacation rental owners should advise guests stay two metres/six feet away
to travel directly to the accommodation from
the airport and record the name/contact
information of the taxi or mini-bus driver (to CLEANING
assist contact-tracing protocols)
• Disinfect high-touch areas, such as faucet
• Guests should stay in their rooms until handles, sinks, toilets, nightstands, highchairs,
they receive their test results from public- appliances, light switches, remote controls
health authorities (four to eight hours, or the and railings
following day if arrival via late flight)
• Use cleaning products and disinfectants
• Vacation rental owners may wish to supply approved by government health authorities
restaurant- and grocery-delivery options to
• Wash all linens at highest setting
guests for use during this period
recommended by manufacturer
• Promote contactless check-in procedures,
• Recommend deep cleaning carried out in
such as virtual check-ins by guests, as
changeover process between guests
appropriate
• Provide easy access for guests to cleaning
supplies, including hand sanitiser, antibacterial
GUIDELINES & wipes and/or soap
CONSIDERATIONS • Removed extraneous items such as vases and
• Ensure accommodation has plan for guest to artifacts
quarantine or isolate (e.g. separate entrance)
• Consider allowing guests to opt out of
• Put in place appropriate cleaning schedule for accommodation cleaning service during stay
unit by professional/trained cleaner
• Place visible signs and posters of best hygiene
• Have plans if need to cancel future guests due practices, key messages and safety policies,
to current guest testing positive for COVID-19 such as physical distancing, within rental unit
• Consider financial liabilities if guest must • All extra pillows, blankets, sheets etc should
remain in accommodation for extended be properly bagged of boxed away from
period (at least 14 days from positive test) if current guests until requested/needed to
they test positive for COVID-19 prevent cross-contamination
• Establish mode of communication between • Provide adequate time between renters
unit owner/manager and guests if problems (minimum time is four hours; 18 to 24 hours
arise preferred) for property to be fully cleaned
• Identify guidance you will provide guests before taking subsequent booking
to ensure they are aware of responsibilities
for hygiene, mask wearing and physical
distancing while staying in your property and
QUARANTINING
Bermuda • A government public-health officer will be
assigned to any guest testing positive for
• Make practical arrangements to assist guests
COVID-19
under quarantine or in isolation (ie supply of
necessary items and supplies to be bought,
online or by phone, if possible)

14 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


Food & Beverage

Harbourfront Restaurant

Supermarkets Restaurants
GENERAL
• Staff and customers must wear face masks
at all times and maintain physical distancing • All staff must wear face masks at all times
of two metres (six feet) between individuals • Guests must wear face masks while waiting
• Contactless/cashless payments systems are to be seated and at all other times when not
encouraged seated at their table

• Patrons must wash or sanitise hands before • Guests must use hand sanitisers provided
entrance into any supermarket facility before entering the establishment

• Place visible signs and posters at the • Hand sanitisers and wipes should be made
facilities of best hygiene practices, key available everywhere possible
messages and safety policies, such as • Guests and staff must avoid close contact; physical
physical distancing distancing of at least six feet (two metres) should
• Avoid touching food items that you will not be maintained during any waiting/queuing or
be purchasing movement through the establishment

• Enhanced cleaning and disinfection • Advance reservations are recommended; walk-


frequency schedules, including sanitising of ins must be recorded and regulated
high-traffic areas and frequently touched • Clear signage should be provided at the entrance
surfaces and within the premises related to physical
distancing, hand hygiene and the use of masks

V1. 08/18/2020 15
Restaurants, continued
• Adequate physical distancing must be ensured • Contact details of one primary diner will be
within restrooms and may allow for only one recorded, including date and time of visit; full
person to use the facilities at a time name; address; and phone number
• Napkin service should be suspended (no
placing in a guest’s lap or refolding); single-use
DINING SPACE
(washable) or disposable napkins should be used
• Mandatory space of six feet between tables is
• A hygienic option for storing masks while not in
needed, or physical barriers when six feet is not
use at the table should be offered
practicable. Physical barriers should be at least
• All food and beverage items should be placed six-and-a-half-feet high
on the table, counter or other surfaces instead
• Group dining: maximum of 10 people per table
of being handed directly to guests—contactless
service emphasised • Minimal contact: no handshaking, fist bumps,
high fives or hugging are allowed
• There will be no direct service at bars
• Capacity: maximum number of people allowed
• No self-service of food, condiments or utensils
within premises will be dictated by compliance
is allowed, and buffet bars are not permitted
with physical distancing and government
• Quick-serve establishments should use signage regulations
or floor markings to ensure physical distancing
at pickup areas
HYGIENE & SANITISATION
• Businesses should monitor the health of staff,
including recording of temperatures and/or • Accessible and visible sanitising products
looking for any employees showing symptoms should be provided for guests and staff, with
of COVID-19 hand sanitisers placed at each entrance, every
table, and at waiter stations. All surfaces will be
• Increased cleaning across the board is
regularly sanitised
recommended, with deep sanitisation every 10
days • Table Service: once guests have left, the entire
table will be cleared and sanitized
• Restaurants should consider offering and
e-receipts, and digital menus or menu boards, • Single-use, washable or digital menus will be
and assigning point-of-sale terminals to single provided
servers, where possible, sanitised between use • Frequently touched areas such as host desks,
• All staff members, including management, service stations, service carts, beverage
must complete the Infection Control & stations, counters, handrails, serving trays,
Prevention (IPC) training and quiz on cheque presenters, votives, pens and all other
government website reusable guest contact items will be sanitised
after use or as often as possible
• Restaurants must log cleaning schedules for
CONTACT TRACING sanitising and disinfecting shared surfaces and
• Tables will be numbered bathrooms
• The party name and server name will be • Kitchens and equipment must be deep-cleaned
recorded prior to opening and at least once per day
• Servers should wear name badges • Hand washing must be mandated for kitchen
staff every 30 minutes
• One server should be dedicated per table. A
sommelier may be allowed to service the table • Staff should have disposable gloves and use
if following the same guidelines quaternary disinfectant cleaners on a regular
basis

16 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


Bars & Nightclubs

REQUIREMENTS
• Water treatment is working optimally and • Ensuring a physical distance of at least 10
systems have been thoroughly flushed and feet between any performer and audience
any filters changed, as appropriate member
• Ice machines have been emptied and • Ensuring, so far as is practical, adequate
completely disinfected physical distancing between performers
• Any water features have been cleaned and • Wearing of masks/face coverings by
disinfected performers and audience to the greatest
extent possible
• Ventilation systems have been thoroughly
serviced, filters changed as needed, and • Encouraging use of microphones to reduce
systems are working optimally, preferably potential for aerosol transmission of virus
enhanced (with additional fresh air intake) for through singers/performers having to unduly
indoor venues raise their voices
• Keep records of customers/visitors for 21 days • Precautions must be taken to ensure
and assist the government’s contact tracers mitigation of virus spread from use of
with requests for data, if needed. This could particular musical instruments
help contain disease clusters/outbreaks
• Determining viability of entertainment and
• Venues can only operate within the maximum audience numbers consistent with
government-mandated capacity limit and will physical distancing outside and within venues
only be allowed to offer live performances, and other safety considerations
including drama, comedy and music, in front
• Preventing entertainment, such as broadcasts,
of audiences, where strict precautions are in
likely to encourage audience behaviours
place
increasing transmission risk. For example, loud
• Ensure customers, visitors and staff maintain background music, communal dancing, group
adequate physical distancing at all times (with singing or chanting
six-foot separation)
• Reconfiguring indoor entertainment spaces
• Customers in queues must maintain physical to ensure customers are seated rather than
distancing and wear masks/face coverings standing. For example, repurposing dance
floors for customer seating
• Providing clear guidance on physical
distancing and hygiene to people before and • Encouraging use of online ticketing and
upon arrival (e.g. signage, visual aids at facility contactless payments when possible
and before arrival: by phone, on website or by
• Communicating clearly to customers
email)
arrangements for entertainment and clearly
• Customers must use hand sanitiser or hand- supervising with additional staff, if appropriate
washing facilities as they enter venue
• Setting clear use and cleaning guidance with
• Managing customers leaving the venue increased frequency of cleaning, in line with
particularly at close of business to ensure usage; paying attention to frequently hand-
there is no crowding together touched surfaces
• Service at the bar is only permitted if
adequate physical distancing can be
maintained

V1. 08/18/2020 17
Recreation & Entertainment

Crystal Caves, Hamilton Parish

CINEMAS, THEATRES, MUSEUMS, two or more members of the same household


LIBRARIES, OTHER VENUES can sit adjacent to one another, with two seats
(or six-feet separation) empty on either side. Two
• Conduct a risk assessment of operations individuals who are not members of the same
• Develop COVID-19 plan outlining all safety household but who are attending together can
provisions sit adjacent to one another, with two seats (or
six-feet separation) empty on either side
• Use remote ticketing options to help manage
capacity limitations and physical distancing • Alternate rows between customers (every
other row left empty)
• Warn clients on booking and via signs upon
arrival not to enter facility if they have • Disinfect seats and frequently touched areas
COVID-19 symptoms and surfaces between screenings/events/
groups
• Contact information should be submitted for
each patron, in case contact tracing is needed. • Adjust screening times/opening hours to allow
This can be via an online or contact-less for enhanced cleaning and disinfection
booking system (data is kept confidential: for • Provide condiments or flatware only in single-
contact tracing purposes only, one person for use, individually wrapped items, and provide
each party) pre-packed condiments only upon request
• All staff must wear appropriate face masks/ • Have employees follow proper food-handling
Personal Protective Equipment (PPE) protocols
• Ensure proper physical distancing to allow six • Disinfect items that come into contact with
feet between patrons in venue customers, such as food trays, pens, card pin
• Keep at least two empty seats (or six-feet pads
separation) between parties in any row, except: • Contactless ordering and payment is

18 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


encouraged. Where not available, contact accordance with government requirements
should be minimised and where physical distancing of two metres/
six feet between individuals is possible
• Ensure physical distancing in queues; consider
marking queue areas accordingly • Visitors must wash or sanitise hands before
entering the facilities
• All employees and customers should wear
cloth face coverings (over nose and mouth) • Advanced booking is strongly encouraged, and
any transactions should use credit cards rather
• Regularly and frequently clean and disinfect
than cash if possible
any regularly touched surfaces, such as
doorknobs, tables, chairs, counters, seat backs, • All visitors should wear masks when entering
handrails and restrooms facilities (except visitors under the age of two)
• Disinfect items that come into contact with • Enhanced signage should guide visitors
customers through the premises, raise awareness of
new protocols, including limited-access or
• Make hand sanitiser, disinfecting wipes,
no-go areas, and remind guests of physical-
soap and water, or similar EPA-approved
distancing-and general wellness practices
disinfectant readily available to employees and
customers on entry and at suitable locations • Allow for staggered entrance and exit times
when possible
• Place readily visible signs at venue to remind
everyone of best hygiene practices, mask
wearing and physical distancing
MUSEUMS
• Restrict access to restrooms to allow
• Museums will reduce admission capacity to
appropriate physical distancing
allow for physical distancing of two metres/six
• Designate an individual wholly or partially feet between individuals where possible
dedicated to ensuring health protocols
• All staff and visitors should follow physical
adopted by theatre/venue are being
distancing best practices throughout facilities,
successfully implemented and followed
including bathrooms, and wear masks when
• Drive-in venues can follow above principles, entering museums and art galleries (includes
with addition of: service and delivery personnel, but exempts
visitors under age two)
• Keep vehicles separate to allow door opening
either side of vehicles and six-foot separation • Visitors must wash or sanitise hands before
where possible admission
• If food is available, see above guidelines on • Capacity limits will also be placed on museum
food service and ensure any temporary food and gallery buildings, elevators and exhibits
stalls are appropriately licensed for event/ spaces, and some high-touch areas such as
location. Waiter service is recommended for playgrounds and interactive exhibits may be
food service to vehicles temporarily inaccessible
• Events and meetings that require close contact
will be limited/prohibited
ATTRACTIONS
• Museums and galleries will implement
• Attractions will implement enhanced cleaning
enhanced cleaning and disinfection frequency
and disinfection frequency schedules, including
schedules, including sanitising of high-traffic
sanitising of high-traffic areas and frequently
areas and frequently touched surfaces (elevator
touched surfaces
buttons, handrails, push bars)
• Capacity limits will also be in place in

V1. 08/18/2020 19
Recreation & Entertainment, continued
• Advance/pre-paid ticket sales are strongly after each round
encouraged, and any transactions should use
• Contactless payments via credit card are
credit cards rather than cash if possible
encouraged whenever possible
• All group visits should be booked in advance
• Place visible signs and posters at the golfing
with allocated time slots, including children’s
facilities of best hygiene practices, key messages
camps; groups should not exceed 20 people
and safety policies, such as physical distancing
and number of groups will be limited in periods
• Enhanced cleaning and disinfection frequency
• Enhanced signage should guide visitors
schedules, including sanitising of high-traffic
through the premises, raise awareness of
areas and frequently touched surfaces
new protocols, including limited-access or
no-go areas, and remind guests of physical-
distancing-and general wellness practices TENNIS
• Facility rentals must abide by the Bermuda • Patrons should practise physical distancing
government’s limits for gatherings requirements, at all times including modifications to court
including limit of 50 people for gatherings changeovers
• Eliminate handshake and any other forms of
GOLF physical contact

• Golfers should practise physical distancing at • Keep on-court officials and players separate
all times (minimum of six feet, preferably eight • No sharing of equipment and players should
feet, between players) use separate sets of balls
• Masks should be worn in golf shops and near • Clubs & courts should carry out daily cleaning
club staff or fellow players and disinfecting of all shared areas frequently,
• Two people can share golf carts and sanitise and provide hygiene notices for players,
these while on the course officials, spectators

• Tee times are staggered and spread out when • Facilities should provide containers for all
necessary disposable items

• Appropriate plexiglass and other means of • Maintain contact details of all staff, officials and
creating barriers have been implemented to players to facilitate contact tracing
separate indoor staff from guests • Place visible signs and posters at the golfing
• Each golfer must have his or her own equipment; facilities of best hygiene practices, key
no sharing of golf clubs or pull carts messages and safety policies, such as physical
distancing
• Hand sanitiser stations provided on tee boxes
and other heavily used areas • Face masks must be worn at all times while
indoors
• Contactable objects such as watercoolers, ball
washers, and rakes at sand-traps have been • Patrons must wash or sanitise hands before
removed entrance into any tennis facility

• Foam has been added to cups at each hole • Hand sanitiser stations will be provided to
to stop balls from dropping all the way down, patrons in heavy trafficked areas
thereby avoiding players having to reach into • Contactless payment is encourage whenever
the hole possible
• Flag sticks at tee holes to remain in and are not • Enhanced cleaning and disinfection frequency
permitted to be removed schedules, including sanitising of high-traffic
• Golf carts are washed and sanitised before and areas and frequently touched surfaces

20 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


Paddleboarding

TOUR BOATS & RENTALS SCUBA


• Commercial boats must be inspected by • Maintain physical distancing within and
Bermuda’s Marine & Ports Department and around SCUBA shop
receive an updated passenger certificate
• Adhere to Dept of Marine & Ports COVID-19
with approved passenger capacity based on
Guidelines for commercial vessels, including:
COVID-19 guidelines
• Staying under licensed capacity for both
• Required liability insurance and Marine &
crew and passengers
Ports fees will reflect the maximum number of
passengers boats are allowed to carry • Maintaining physical-distance practices
and mask wearing on vessel
• The maximum number of people aboard is 50,
or the number specified in the M&P certificate • Pre-screening of customers, including
temperature-taking and record-keeping
• Physical-distancing guidelines must be
for contact tracing
maintained on board by crew and customers.
All must keep three feet apart and wear face • Cleaning frequently touched surfaces
masks when not in the water with EPA-approved disinfectants or a
bleach solution
• Customers must provide personal details for
risk-assessment and contact-tracing • Following strict hygiene guidelines put in
place by Divers Alert Network (DAN) and
• Disinfection should focus on frequently
Professional Association of Diving Instructors
touched and flat surfaces throughout the
(PADI):
facility or vessel and must be done multiple
times daily with EPA-approved disinfectants • Measures for safety of staff and
or a bleach solution only customers (personal hygiene, physical
distancing, use of PPE)
• Crew must be trained in infection-control
protocols and disinfection procedures and • Disinfecting surfaces and diving
should deep-clean after use public-use pens, equipment with EPA-approved
gangways, ropes, refrigerator doors, steering disinfectants or bleach
wheels, door handles, rope handles, levers, • Proper handling and disinfecting of rental
dinghies, fishing equipment, floating devices, gear, such as masks, fins, regulators and
masks, snorkels and fins BCDs

V1. 08/18/2020 21
Recreation & Entertainment, continued
• Avoiding use of common rinse buckets • Maintain records of time of arrival, classes or
for customer-owned gear areas attended and staff involved for possible
contact tracing purposes
• Maintaining physical distancing on boats,
including during buddy checks • Place visible signs and posters at the gym/
exercise facility or class to remind everyone
• Use of PPE by staff when filling cylinders
of best hygiene practices, key messages and
• Following first-aid guidelines for safety policies, such as physical distancing
emergencies

SPAS, SALONS, PERSONAL


GYMS, HEALTH CLUBS, DANCE SERVICES
STUDIOS
• Developed Written Sick Policies and Acquired
• Staff and clients must wear face masks at A Contactless Thermometer for employees
all times and maintain physical distancing of working with personal service clients
two-metres (six feet) between individuals
• Employers must ensure all staff have
• Entry procedures and booking systems must additional training, educational materials, and
correctly limit numbers of clients accessing reinforcement on proper sanitation, hand-
the facility to ensure adherence with physical washing, cough and sneeze etiquette, proper
distancing protocols use and disposal of PPE (mask, gloves and
• Temperature checks and other patron- face shields), and other COVID-19 policies
screening protocols may be in place • Masks should be worn by all staff and clients
• Reduce tough points to the maximum on premises unless performing service that
requires its temporary removal (e.g. beard
• Avoid cash transactions and promote online
shaping, waxing)
payments and booking of time slots for classes
• All employees are encouraged to wear face
• Increase cleaning frequency and availability of
shields while performing any of services
hand sanitiser, disinfectant wipes, and other
approved cleaning products to ensure touch • Provide hand sanitiser at all work locations for
points and exercise machines and equipment employees and clients
are properly sanitised between each use by • Add visible and appropriate signage to
customers. Deep-clean regularly communicate to customers thorough
• Protective equipment should be available for sanitation procedures are in place
all operational staff • Remember to provide sufficient time for cleaning
• Sweat-absorbing equipment such as yoga/ and sanitising between clients; clean and sanitise
exercise mats should not be communal. all high-touch items throughout day
Customers should bring their own if required • Add additional space between booths, divider
• Provide physical barriers between exercise shields, or consider station barriers between
equipment and/or machines to separate workstations where six feet between stations
patrons (e.g. plastic or Plexiglas shields, plastic is not possible, or use alternate stations
sheeting, etc.) • Place visible signs and posters to remind clients
• Group exercise classes should be conducted of best hygiene practices, key messages and
outdoors, limited, or canceled, if needed safety policies, such as physical distancing

• Ensure good or improved ventilation, with • Capacity limits will be in place to control
open doors and windows, if possible. Any fans number of people allowed to receive services,
should draw air away from people as well as decreasing number of people at a
time in establishment

22 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


TRAVEL SERVICES RETAIL & SHOPPING
• Travel services companies such as travel • Staff and customers must wear face masks at
agents, Visitor Services Centres, event and all times
meeting planners, Destination Management
• Be prepared to use hand sanitiser when
Companies/Organisations etc will implement
entering stores
enhanced cleaning and disinfection frequency
schedules, including sanitising of high-traffic • Maintain physical distancing of at least six feet
areas and frequently touched surfaces at all times, including during any queuing

• Customers must sanitise their hands before • Follow signage and floor stickers or other
entering the facilities by using hand sanitiser markers as guides for lineups and store flow,
stations or to avoid crowding

• Capacity limits will be in place to control • Temperature checks at store entrances where
the number of people allowed in the appropriate
establishment at a time • Stores limit the number of customers allowed
• Follow physical-distancing protocols and inside at any one time; wait outside until
appropriate markers in place for safe queuing numbers disperse

• Place visible signs and posters at the facility to • Make use of electronic payment systems over
remind customers of best hygiene practices, cash wherever possible
key messages and safety policies, such as • Only one person will be allowed to use the
physical distancing restroom facilities at any given time
• All customers should wear masks when • Place visible signs and posters at the golfing
entering facilities facilities of best hygiene practices, key
• Advanced booking is strongly encouraged, messages and safety policies, such as physical
and any transactions should use credit cards distancing
rather than cash if possible • Enhanced cleaning and disinfection
• Event planners should create protocols frequency schedules, including
specific to reducing COVID-19 spread, sanitising of high-traffic areas and
including health checks upon arrival; queuing, frequently touched surfaces
flow, security procedures, seating and elevator
arrangements, along with responsibilities of Front Street,
attendees. Risk-assessment areas should be Hamilton
identified and personnel plans developed to
properly manage crowd control and keep the
facility safe and healthy. Organisers should
also have guidelines for frequent disinfection,
particularly bathrooms, and protocols for pre-
event testing of employees and participants.
Applications for exemptions to mass-
gathering limits should be directed to the
Ministry of National Security

V1. 08/18/2020 23
Beaches, Pools & Parks

PUBLIC POOLS
• Consider access time slots rather than random
access throughout day. One- to two-hour
time slots with limited amount of people
6FT
(50-person limit) for entire facility during
those slots
• If events such as aquatic-fitness classes, swim
Bring a face mask lessons, swim-team practice, or swim meets
are held, they must adhere to groups limit
Stay six feet from others and and physical distancing. Parties should not be
shield coughs or sneezes permitted
• Avoid gatherings or meetings both in and out
Avoid gatherings beyond your of water if physical distancing of at least six
household or group feet or two metres cannot be maintained.
Restrict any nonessential visitors, volunteers,
If using playgrounds or outdoor and activities involving external groups or
organisations
gym equipment, sanitise surfaces
• No unaccompanied minors are permitted; one
before use
parent or guardian must be in attendance

The use of swimming pools • In an emergency: exceptions to physical


distancing may be required and should
is permitted, with physical
be clearly communicated with all staff.
distancing Circumstances include:
• Anyone rescuing a distressed swimmer,
providing first aid, or performing
cardiopulmonary resuscitation, with or
without automated external defibrillator
• Individuals in process of evacuating
aquatic venue or entire facility due to
emergency

Warwick Long Bay

24 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


• Provide physical cues or guides (lane lines in SIGNS & MESSAGES
water, or chairs/tables on deck) and visual
cues (tape on decks, floors, sidewalks) and • Post copy of guidance in conspicuous location
signs to ensure staff, patrons, and swimmers for all users
stay at least six feet apart from those they do • Post highly visible signs about how to stop
not live with, both in and out of water spread of COVID-19 and proper handwashing
• Change deck layouts to ensure in standing • Include messages about COVID-19 updates in
and seating areas, individuals can remain at emails and facility website
least six feet or two metres apart from those
they don’t live with
HAND HYGIENE &
• Ensure staggered use of communal spaces,
RESPIRATORY ETIQUETTE
including staff rooms. Consider staggering or
rotating shifts where safe to limit number of • Encourage all staff, patrons, and swimmers to
staff present at aquatic venue at same time wash hands often and cover their coughs and
sneezes
• Restrict or limit access to shower and bathroom
facilities. If access is allowed, consider opening • Wear cloth face coverings in communal areas
only small portions to facilitate easier cleaning. where six feet physical distance cannot be
Ensure physical distancing is carried out in maintained
group-changing facilities
• If lockers are used, develop plan for assigning ADEQUATE SUPPLIES
which allows physical distancing and proper
cleaning between users • Ensuring adequate supplies to support healthy
hygiene. Supplies include soap, hand sanitiser
with at least 60-percent alcohol, paper towels,
CLEAN & DISINFECT POOL AREA tissues, and no-touch trash cans

• Evaluate disinfectant protocols for pool • Provide regular cleaning and disinfection of
all frequently touched surfaces at least daily.
• Check pool chemicals to ensure proper
Clean shared objects each time they are used
disinfectant levels
• Cleaning must be carried out using proper
• Have a closure policy when disinfectant limits
PPE. Employees should follow the directions
are not reached during testing. Re-open once
on label of products. Ensure cleaning products
levels are appropriate
are stored properly and access is restricted
• Evaluate potable water supplies. To ensure
• Maintain and regularly clean restrooms that
all potable water supplies (hand-washing,
remain open. Always ensure open restrooms are:
drinking, showering) are safe to use and
properly disinfected after prolonged facility • Operating with functional toilets
shutdown to minimise risk of other diseases • Clean, and disinfected, particularly high-
associated with water (e.g. Legionella) touch surfaces such as faucets, toilets,
doorknobs, and light switches. Clean
daily or more, using EPA-registered
disinfectant effective against SARS-
CoV-2, the virus that causes COVID-19
• Regularly stocked with supplies for hand

V1. 08/18/2020 25
Beaches, Pools & Parks, continued washing, including soap and paper towels
or hand sanitiser with at least 60 percent
alcohol and no-touch trash cans
• Consider cleaning methods and appropriate
disinfectants to be used for furniture (lounge
chairs) pool training equipment (kickboards,
pool noodles or blow-up equipment), or
discontinue use
• Protect items that have been cleaned and
disinfected from becoming contaminated
before use. A used drop-off area and a clean-
item collection area should be available
• Provide adequate equipment for patrons and
swimmers, such as kickboards and pool noodles,
to prevent sharing and disinfect between uses
• There should be no sharing of items that are
difficult to clean, sanitise, or disinfect or that
are meant to come in contact with the face
(goggles, nose clips, snorkels)
• If towels and robes are provided, launder
according to manufacturer’s instructions. Use
warmest water temperature possible and dry
items completely. Alternatively, discontinue
towel and robe services

BEACHES & PARKS


• Visit parks and beaches close to your home
• Stay at least six feet away from others (physical
distancing) and take other steps to prevent
COVID-19 Do not go into crowded areas
• Avoid gathering with others beyond your
household
• Wash hands often with soap and water for at
least 20 seconds, especially after using the
bathroom, before eating, and after blowing
your nose, coughing, or sneezing
• Bring hand sanitiser with at least 60-percent
alcohol if soap and water are not available
• The use of playgrounds and outdoor gym
equipment in public parks, is permitted, but
equipment should be sanitised prior to public use
• Participation in organised activities or sports is
prohibited, as they typically require people not
from the same household/living unit to be in
close proximity, increasing their potential for
Scaur Hill Fort Park, Sandys exposure to COVID-19

26 BERMUDA TOURISM INDUSTRY HEALTH & SAFETY GUIDE


Keeping Bermuda
safe & clean
for all to enjoy.

V1. 08/18/2020 27
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ON THE COVER: Fairylands, Pembroke

Information and images contained within this brochure may not be reproduced in any form without permission of the
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