Akshata Poojari <akshata@seventhedge.co.

in>

Jun 30, 2020, 10:57 AM (3 days ago)

to me

Classification: Seventh Edge Restricted

Hi Rahul,

Please find below the JD for the role of Data Scientist in Chandigarh.

Your candidature is in process with eClerx, we will keep you posted on further
rounds.

Ability to multi-task, responds well to pressure and deadlines, and work well
individually and in a team environment
Creation and ongoing maintenance of search and category queries ensuring
optimal results.
Creation and ongoing maintenance of reports and dashboards within speech
analytics solution.
Identify trends through KPIs or critical business problems, and recommend
solution(s) for process improvements to enhance the customer's experience and
provide efficiency to the business.
Conduct root - cause analysis of interaction data, identify trends/patterns or
correlations.
Deliver actionable insights and recommendations through data analytics to
senior management across the organization including sales, product and service.
Continue to remain in tune with industry speech analytic trending and new
approaches to skill.
Create innovative ideas to use the Speech technology in ways not recognized or
requested by utilizing forward thinking skills and proactive approach with the
tool.
Implement value-added features and applications to further use the available
technology.
Package and deliver key findings effectively to Senior Leaders, Process
Improvement team as well as key stakeholders.
Collaboratively participate in weekly call quality calibration sessions with
quality team and customer care managers.
Observe and monitor implemented solutions.
Deliver accurate and thorough analysis by deadline.
Validate analysis by listening to subset of calls.
Perform ad hoc reporting and analysis as assigned.
Use interaction data to deliver actionable insights that drive quantifiable
improvements to customer experience and agent performance.
Other duties and tasks may be assigned as necessary
Desired Skills and Experience:

Experience with Python, Tableau and Excel

Hands on expertise in Natural Language processing, Voice Analytics and
Synthesis.
Good to have Experience on Librosa, MFCC, Pyaudio, Pynote

4. A firm grasp of conversational English.

5. 2 to 5 years of experience in a contact center environment.

6. Strong analytical skills, proficient at identifying patterns, and

hypothesis-driven problem-solving

7. Have effective communication skills -- both verbal and written -- to

recognize pertinent language patterns and correlations that lead to business value.

8. Ability to maintain a global mind set with strong collaboration approach

with peers and stakeholders.

Ability to analyze data and identify solutions to ensure operation success