Enhance College of Technology

Enhance Professional Training Pty Ltd

ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K
2/35 Manilla Street, East Brisbane, Queensland 4169 Australia
Phone: 07 3895 8393 email: info@enhance.edu.au

Assessment 3 – Case Study

Student Name Student ID Number

Unit Start Date Unit End Date

Assessment Due Date Date Submitted

This cover sheet is to be completed by the student and assessor and used as a record to
determine student competency in this assessment task

The assessment process and tasks were fully explained. Yes / No

I am aware of which evidence will be collected and how. Yes / No

I am aware of my right to appeal an assessment decision. Yes / No

I am aware that I can locate the RTO’s Complaints and Appeals Policy and Procedure on Yes / No
their website at (insert website address)

I have discussed any additional educational support or reasonable adjustments I require in

order to undertake this assessment with the Student Support Services Officer and Trainer /
Yes / No
Assessor, (if applicable). e.g. Student Handbook and Access and Equity Policy (insert
website address)

I have access to all required resources? Yes / No

Cheating & Plagiarism Declaration

Student Declaration: In accordance with the RTO’s Plagiarism Policy, I hereby acknowledge by signing this
declaration that I have not cheated or plagiarised any work regarding the assessment tasks undertaken in this
unit of competency except where the work has been correctly acknowledged.

NOTE: Student must sign this prior to submitting their assessments to the assessor

Date
Signature _____ / ______ / 20______
:

Assessment Results
Satisfactory or Not Yet Satisfactory
(Please circle the assessment result for this task)

Feedback to Student - Please provide general feedback on the Student’s performance

Student Declaration: - I verify that the work completed is my own Assessor Declaration: - I verify that I have adequately explained and
and that I was adequately informed of the assessment process prior negotiated the assessment tasks with the student prior to commencing
to commencing this assessment task. assessment.

Student Name: Assessor’s Name:

Student Signature Date Assessor Signature Date

Page 1 of 9
BSB61015 Advanced Diploma of Leadership and Management
Unit: BSBMGT605 - Provide leadership across the organisation
Document Version: 1 Updated: 6Nov19 Source: S.L.S.8.8
 Enhance College of Technology
Enhance Professional Training Pty Ltd
ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K
2/35 Manilla Street, East Brisbane, Queensland 4169 Australia
Phone: 07 3895 8393 email: info@enhance.edu.au

Student Guide for Written Assessment

Instructions Instructions to include, but not limited to:

1. Student will be assessed in a classroom environment.
2. Ensure the student is aware of the assessment requirements at the commencement
of the unit
3. The students are required to work in pairs to answer questions.
4. The questions are aimed at testing the student’s knowledge of build and support
teams.
5. This written assessment comprising of questions that need to be answered in a
report format using the provided business scenario.
6. The student is required to complete the written assessment for this unit of
competency. To complete this task, the student will need to answer the 6 questions
in this written assessment in your own words in either handwriting or generated
Word document.
7. The student answers should be recorded in the student written assessment
question booklet.
8. After the student has successfully completed the written assessment, they must
present it to the Trainer/Assessor for correction.
9. The student will receive up to two (2) attempts at this assessment task. Should the
1st attempt be Not Yet Satisfactory (NYS), the Trainer/Assessor will provide
feedback and will arrange a date for the student 2 nd attempt. If the student 2nd
attempt is Not Yet Satisfactory (NYS), or the student fail to attend of date scheduled
for the 2nd attempt, the student will receive an overall unsatisfactory result for this
assessment task.
10. In special circumstances this written assessment may be delivered as an oral
assessment in which the assessor shall mark the assessment and identify the
assessment was presented orally

Task/s to be The tasks you will be observed undertaking are:

assessed

● meet with managers to workshop training of agents

● submit:
- agenda
- team roles and responsibilities document
- team budget
- workshop notes.

Your assessor will be looking for:

● how you communicate and inspire trust and confidence of others to ensure their
cooperation and support
● how you network to ensure support from key groups and individuals for
concepts/ideas/products/services
● how you encourage others to adopt ethics and build commitment
● how you demonstrate ethical conduct and professional competence
● how you demonstrate leadership through consultation and collaboration with
stakeholders

Page 2 of 9
BSB61015 Advanced Diploma of Leadership and Management
Unit: BSBMGT605 - Provide leadership across the organisation
Document Version: 1 Updated: 6Nov19 Source: S.L.S.8.8
 Enhance College of Technology
Enhance Professional Training Pty Ltd
ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K
2/35 Manilla Street, East Brisbane, Queensland 4169 Australia
Phone: 07 3895 8393 email: info@enhance.edu.au

Oral Questioning
During the assessment your assessor will ask you oral questions that will address the
knowledge aspects of the unit of competency. You will respond orally, and your assessor
may record your response or use your response to determine sufficient under pinning
knowledge.
Topics will include:
- define individual’s accountabilities and responsibilities
- identify resource requirements
- describe team empowerment and working environment
- outline team encouragement

Time allowed On average, the Assessment should take 3-4 hours to complete

Location Assessment will be completed in a classroom under the supervision of a trainer/assessor.

Decision making To achieve a satisfactory outcome, you must be able to: -

rules

 explain business ethics and their application to leadership

 outline leadership styles and their application in supporting the organisation’s
mission, objectives and values
 explain the impact of legislation in providing leadership in the organisation
 explain the organisation’s mission, purpose and values
 describe organisation objectives, plans and strategies
 explain organisational change processes.

Performance The assessment methods must be by direct observation of tasks on required skills and
Observation knowledge to ensure correct interpretation and application. Your Assessor will observe you
Criteria for on the following observations:
Assessment Task

 clearly communicate the organisation’s objectives, values and standards to a range of

stakeholders using appropriate media and language
 influence, support and provide resources for individuals and groups to:

- participate in consultations and decision making processes

- contribute to innovation and improvements
- achieve their responsibilities and objectives

 facilitate consultative decision making processes with relevant internal and external
stakeholders
 demonstrate ethical conduct and professional competence and continuing professional
development

Page 3 of 9
BSB61015 Advanced Diploma of Leadership and Management
Unit: BSBMGT605 - Provide leadership across the organisation
Document Version: 1 Updated: 6Nov19 Source: S.L.S.8.8
 Enhance College of Technology
Enhance Professional Training Pty Ltd
ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K
2/35 Manilla Street, East Brisbane, Queensland 4169 Australia
Phone: 07 3895 8393 email: info@enhance.edu.au

 encourage others to adopt business ethics and build their commitment to the
organisation.

Assessment Assessors must satisfy NVR/AQTF assessor requirements. 

conditions
Competency is to be assessed in the workplace or a simulated environment that accurately
reflects performance in a real workplace setting. 
Assessment must include direct observation of tasks. 
Where assessment of competency includes third-party evidence, individuals must provide
evidence that links them to the leadership or management of organisational change that the
student has performed.
Assessors must verify performance evidence through questioning on skills and knowledge
to ensure correct interpretation and application. 

Resources required The following equipment will be made available to students:

- Simulated or workplace documentation and resources
- Office equipment, materials and software packages (such as laptops, WiFi,
Microsoft Suite)
- Case studies to examine or real workplace situations to analyze

Results/Re-  Your Assessor will grade as either S – Satisfactory or NYS – Not Yet Satisfactory
assessment for the assessment. In all cases your Assessor will provide you with feedback.
 Only when all assessment tasks have been graded as S – Satisfactory you will be
deemed C – Competent in the final result of the unit of competency; if you do not
satisfactorily complete all the assessment tasks you will be deemed NYC – Not Yet
Competent.
 If the evidence is graded as NYS – Not Yet Satisfactory you will be required to re-
submit the evidence. In this case, you will be provided with clear and constructive
feedback based on the assessment decision so that they can improve your skills /
knowledge prior to reassessment.
 Where a ‘NYS – Not Yet Satisfactory’ judgement is made, you will be given
guidance on steps to take to improve your performance and provided the
opportunity to resubmit evidence to demonstrate competence. The assessor will
determine and discuss the reasons for NYS – Not Yet Satisfactory on any of the
criteria and will assess you through a different method of assessment e.g.
verbal/oral questioning, problem solving exercises.

Reasonable Assessor may adjust assessment conditions (as required) to suit workplace objectives
Adjustment provided that the integrity of the task is maintained.

Page 4 of 9
BSB61015 Advanced Diploma of Leadership and Management
Unit: BSBMGT605 - Provide leadership across the organisation
Document Version: 1 Updated: 6Nov19 Source: S.L.S.8.8
Enhance College of Technology
Enhance Professional Training Pty Ltd
ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K
2/35 Manilla Street, East Brisbane, Queensland 4169 Australia
Phone: 07 3895 8393 email: info@enhance.edu.au

Assessment 3 – Case Study

Using the workplace scenario information provided, and following on from work completed in
Assessment Task 2, you will lead and support a team of managers to implement a change strategy.

You must complete:

● meet with managers to workshop training of agents

● submit:
- agenda
- team roles and responsibilities document
- team budget
- workshop notes.

You will be assessed on your abilities to perform the following:

● how you communicate and inspire trust and confidence of others to ensure their cooperation
and support
● how you network to ensure support from key groups and individuals for
concepts/ideas/products/services
● how you encourage others to adopt ethics and build commitment
● how you demonstrate ethical conduct and professional competence
● how you demonstrate leadership through consultation and collaboration with stakeholders

Page 5 of 9
BSB61015 Advanced Diploma of Leadership and Management
Unit: BSBMGT605 - Provide leadership across the organisation
Document Version: 1 Updated: 6Nov19 Source: S.L.S.8.8
Enhance College of Technology
Enhance Professional Training Pty Ltd
ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K
2/35 Manilla Street, East Brisbane, Queensland 4169 Australia
Phone: 07 3895 8393 email: info@enhance.edu.au

Build and support teams

Did the Student Perform the Following: S NYS Comments

Submit a workshop agenda?

Submit team roles and responsibilities document?

Submit a team budget?

Submit workshop notes?

Lead a team workshop?

Submit all materials within the required timeframe?

Assign accountabilities and responsibilities to teams
consistent with their competencies and operational plans?

Ensure teams are resourced to allow them to achieve

their objectives?

Empower teams and individuals with effective delegation

and support for their initiatives?
Create and maintain a positive work environment?

Encourage teams and individuals to develop innovative

approaches to the performance of work?
Display ethical conduct in all areas of work and encourage
others to adopt business ethics?

Adapt appropriate interpersonal and leadership styles to

meet particular circumstances and situations?

Page 6 of 9
BSB61015 Advanced Diploma of Leadership and Management
Unit: BSBMGT605 - Provide leadership across the organisation
Document Version: 1 Updated: 6Nov19 Source: S.L.S.8.8
Enhance College of Technology
Enhance Professional Training Pty Ltd
ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K
2/35 Manilla Street, East Brisbane, Queensland 4169 Australia
Phone: 07 3895 8393 email: info@enhance.edu.au

Assessment 3 – Case Study

Build and support teams

1. Review the simulated business documentation, including policies and procedures, in Appendix
1: Max Lionel Realty. Review templates contained in Appendix 2: Assessment Templates for
possible use or adaptation in completing assessment task requirements.
2. Review completed work from Assessment Task 2.
3. Review the scenario information below.
4. Develop agenda for workshop and arrange time to meet with managers to workshop
implementation of agent training. Arrange for the assessor to observe workshop.
5. Lead team workshop with managers. Ensure you:
a. set and complete objectives for workshop; determine how to ensure effective training of
agents
b. assign roles for each manager
c. model ethical behaviour and encourage ethical behaviour in team
d. use an appropriate leadership style to achieve objectives
e. discuss organisational requirements such as legislation
f. provide support for team as team generates ideas for how to produce effective training
g. model innovative methods to generate ideas for training agents and achieving training
objectives; for example, brainstorming, fishbone diagrams, 8Ps, flowcharting
h. discuss, suggest, demonstrate and encourage innovative approaches
i. provide constructive criticism, advice
j. discuss leadership styles to be employed by managers in training
k. discuss budget for training
l. take notes from workshop to evidence participation.
6. Submit documentation as per specifications below.

Page 7 of 9
BSB61015 Advanced Diploma of Leadership and Management
Unit: BSBMGT605 - Provide leadership across the organisation
Document Version: 1 Updated: 6Nov19 Source: S.L.S.8.8
Enhance College of Technology
Enhance Professional Training Pty Ltd
ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K
2/35 Manilla Street, East Brisbane, Queensland 4169 Australia
Phone: 07 3895 8393 email: info@enhance.edu.au

Scenario

You are the Operations General Manager at Max Lionel Realty (MLR). You have initiated and begun
implementation of a change strategy to improve organisational culture and ensure ethical and legal
compliance of agents. Key outcomes of the strategy will be:

● development of an ethics charter for the business based on WHS responsibilities and REIV
Code of Conduct (completed in Assessment Task 2)
● revisions made to existing policies and procedures to incorporate use of charter by agents
(completed in Assessment Task 2)
● training for managers and agents on use of charter, WHS responsibilities and legal/ethical
responsibilities (partly completed in Assessment Task 2).

Managers have now been trained in WHS and ethics. It has been decided that managers will train
their agents.

Training objectives for agents

WHS:
● Identify relevant legislation, standards, codes, etc.
● Fill out incident reports.
● Perform risk assessment.
● Fill in risk register.
Ethics:
● Identify relevant legislation, standards, codes, etc.
● Use ethics charter: ensure clients, tenants, etc. are aware of charter (revised
customer service procedures mandate that agents must ensure awareness).
● Follow REIV code of conduct: ensure honesty.
● Act in non-discriminatory manner with clients/tenants.

Managers will be accountable for planning and delivering training, assessing individual competence,
periodically reviewing effectiveness of training, and considering ethical and WHS performance as part
of periodic agent performance management, in accordance with company policy.

In addition to preferred suppliers, the following costs are associated with resources:

Resource Cost
Managers $120/hr
Training rooms $100/hr
Paper $0.50/sheet
Projector $100/day

All other training resources will be at your discretion and obtained in accordance with the MLR
procurement policy.

You will need to:

Page 8 of 9
BSB61015 Advanced Diploma of Leadership and Management
Unit: BSBMGT605 - Provide leadership across the organisation
Document Version: 1 Updated: 6Nov19 Source: S.L.S.8.8
Enhance College of Technology
Enhance Professional Training Pty Ltd
ABN: 821 6587 1572 RTO: 41531 CRICOS: 03587K
2/35 Manilla Street, East Brisbane, Queensland 4169 Australia
Phone: 07 3895 8393 email: info@enhance.edu.au
● meet with managerial team to discuss training and develop training/information sessions for
agents according to agent needs
● assign roles for training
● demonstrate encouragement and support for team and create positive work environment
● demonstrate innovative approaches
● encourage innovative approaches to training.
● prepare budget for team based on stated need

Page 9 of 9
BSB61015 Advanced Diploma of Leadership and Management
Unit: BSBMGT605 - Provide leadership across the organisation
Document Version: 1 Updated: 6Nov19 Source: S.L.S.8.8