Integrated Management System Manual Iso 90012008 and Ohsas 180012007 KESB

KURNIA EKUITI SDN. BHD.
KESB-4.2.2-IMS
INTEGRATED MANAGEMENT SYSTEM MANUAL

(ISO 9001:2008 & OHSAS 18001:2007)
KURNIA EKUITI SDN BHD

(Company No: 875006-U)
No. 52-3, Jalan Metro Pudu 2,
Fraser Bussines Park, Off Jalan Yew,
55100 Cheras, K. Lumpur.
Tel: +603-9226 3758 / +603-9226 3759 Fax: +603-9226 3757
Web : www.kurniaekuiti.com email: admin@kurniaekuiti.com
Rev.0 Page 1 of 32
KESB-4.2.2-IMS
REVISION HISTORY
Rev No Effective Date Affected Page Change Descriptions

0 09/05/2014 All New Issue
Prepared & Reviewed By: Approved By:
En. Awis Imran Sazali Dato’ Muhamad Faizal Bin Harun

Date: 09/05/2014 Date: 09/05/2014
Note: The details and the reason of change are documented in the Revision History state above and file at
Document Control Centre (DCC).
Rev.0 Page 2 of 32
KESB-4.2.2-IMS
TABLE OF CONTENTS
Contents Page
1. Revision Change History 2

2. Preface 4
3. Company Policy and Objectives With Approval 5
4. Quality Management System and Document & ISO 9001 Cross 6-13
References
5. Management Responsibility 13-16
6. Resources Management 16-18
7. Product Realization 18-22
8. Measurement, Analysis and Improvement 22-34
9. Company Organization Chart Appendix I
10. QMS Process Interaction Structure Appendix II
11. Business Process Flow Appendix III
12. Safety Committee Members Chart Appendix IV
13. Emergency Preparedness and Response Team Appendix V
14. Emergency Contact Number Appendix VI
15. OH&S Process Flow Chart Appendix VII
Rev.0 Page 3 of 32
KESB-4.2.2-IMS
PREFACE
KURNIA EKUITI SDN. BHD. was incorporated on 13th October 2009, headed by its Managing Director, Dato’
Muhamad Faizal Bin Harun, who is a professional with extensive experiences in the construction industry,
and a group of dynamic professionals.
Since 13th October 2009, KURNIA EKUITI SDN. BHD. has involved in Building Works, Mechanical and
Electrical Works, Site Clearance, Piling Works, Infrastructure, Road Works, Water Main Scheme, and
Sewerage Works.
KURNIA EKUITI SDN BHD philosophy is that we are sincerely dedicated to do the best job we possibly can
and is capable to complete effectively in various areas of business it operates.
KURNIA EKUITI SDN. BHD. has successfully completed many projects in the above discipline mentioned
mainly in Selangor, Kuala Lumpur, Penang, Kedah, Melaka, Negeri Sembilan, Pahang, Johor states and etc.
KURNIA EKUITI SDN. BHD. is registered as follows:
1. CIDB Registration No: 0120110515-WP134184 G7 B B09, B26, B04, B14, B13

G7 CE CE02, CE16, CE23, CE30, CE10,
CE14, CE13, CE21, CE36, CE34, CE01
G7 ME M15, E06, E10, E14, M02, E11,
M01
2. PKK (Registration No: 0120110516-WP134184) Status: G7 (Bumiputera)
3. Kementerian Kewangan Malaysia K22093659101226380
Rev.0 Page 4 of 32
KESB-4.2.2-IMS
Company ISO Steering Committee Members:
i) Dato’ Muhamad Faizal Bin Harun

ii) En Awis Imran Sazali
iii) En Noor Affendi Bin Ismail
Scope of Registration:
Provision of Building Construction and Civil Engineering Project Management.
Nature of Business:
1. Building Works
2. Mechanical & Electrical Works
3. Site Clearing & Earth Works
4. Piling Works
5. Infrastructure Works
6. Road Works
7. Water Main Scheme
8. Sewerage Works
9. Demolition Works
10. Landscaping Works
Standard for Certification:
QMS ISO 9001:2008

OHSAS 18001:2007
Rev.0 Page 5 of 32
KESB-4.2.2-IMS
1. APPROVAL
COMPANY QUALITY POLICY
KURNIA EKUITI SDN BHD is committed to achieve customer Satisfaction through Perfect performance; Fast
delivery and Best quality”
S: Satisfaction - Working towards customer satisfaction by meeting customer as well as statutory &
regulatory requirements.
P: Perfect -Doing it right at all times.
F: Fast - Fast delivery / Handover.
B: Best - Continually improve the effectiveness of Quality Management System to provide best quality
products & services.
--------------------------------
En Muhamad Faizal Bin Harun
Managing Director
09th May 2014
COMPANY QUALITY OBJECTIVES
1. To achieve average 90% customer satisfaction per annum.
2. To achieve 90% project completion as per schedule.
3. To achieve not more than 3 cases of customer complaints per project.
4. To provide average 3 courses of training per employee per annum.
5. To ensure not more than 1 case of accident per project.
6. To achieve not more than 3 cases of supplier/sub-contractor non-conformance per annum.
--------------------------------
Dato’ Muhamad Faizal Bin Harun
Managing Director
09th May 2014
COMPANY OHSAS POLICY
Rev.0 Page 6 of 32
KESB-4.2.2-IMS
Kurnia Ekuiti Sdn Bhd is committed to ensure a safe and healthy working and learning environment for all
staffs across the organisation, in accordance with its legislative obligations.
Kurnia Ekuiti Sdn Bhd is also committed to injury management aimed at the early and safe return to work of
injured staff in accordance with its legislative obligations.
Kurnia Ekuiti Sdn Bhd is committed to conduct regular OH&S consultation with staff and their
representatives and, where necessary with contractors and suppliers of equipment and services, to ensure
that occupational health and safety management is of the highest standard.
Kurnia Ekuiti Sdn Bhd has a comprehensive range of strategies and programs available to staff to support
their health, safety and wellbeing and the return to work of ill or injured staff, including ensuring training
and instruction is provided to staff commensurate with their roles and responsibilities to enable them to
comply with this policy.
Kurnia Ekuiti Sdn Bhd has established systems and procedures in place to ensure implementation of this
policy.
Kurnia Ekuiti Sdn Bhd is committed to meeting customer and regulatory requirements to the prevention of
injury and ill health.
Kurnia Ekuiti Sdn Bhd is committed to ensure continual improvement on the integrated management
system in order to achieve customer satisfaction and comply to safety & health requirements.
--------------------------------
Managing Director
09th May 2014
COMPANY OHSAS OBJECTIVES
1. To ensure not more than 3 cases of accident per project.
2. To ensure not more than RM 1,000 penalty cost of safety non-conformance per month per site.
3. To ensure zero fatalities per site per year.
--------------------------------
Managing Director
09th May 2014
2. Compatibility with other Management System.
Rev.0 Page 7 of 32
KESB-4.2.2-IMS
OHSAS 18001:2007 Clauses Clauses ISO 9001:2008
Introduction 0 Introduction
0.1 General
0.2 Process Approach
0.3 Relationship with ISO 9004
0.4 Compatibility with other Management
Systems.
Scope 1 1 Scope
1.1 General
1.2 Application
Normative References 2 2 Normative References
Terms and Definitions 3 3 Terms and Definitions

OH&S Management System 4 4 Quality Management System (title
Elements (title only) only)
General Requirements 4.1 4.1 General Requirements
5.5 Responsibility, Authority and
Communication
5.5.1 Responsibility and Authority
OH&S Policy 4.2 5.1 Management Commitment
5.3 Quality Policy
8.5.1 Continual Improvement
Planning (title only) 4.3 5.4 Planning (title only)
Hazard Identification, Risk 4.3.1 5.2 Customer Focus
Assessment and Determining 7.2.1 Determination of Requirements related
Controls to the Product
7.2.2 Review of Requirements related to the
Product
Legal and other Requirements 4.3.2 5.2 Customer Focus
7.2.1 Determination of Requirements related
to the Product
Objectives and Programmes 4.3.3 5.4.1 Quality Objectives
5.4.2 Quality Management System Planning
Implementation and Operation 4.4 7 Product Realization (title only)
(title only)
Resources, Roles, Responsibility, 4.4.1 5.1 Management Commitment
Accountability and Authority 5.5.1 Responsibility and Authority
5.5.2 Management Representative
6.1 Provision of Resources
6.3 Infrastructure
Competence, Training and 4.4.2 6.2.1 (Human Resources) General
Awareness 6.2.2 Competence, Awareness and Training
Communication, Participation 4.4.3 5.5.3 Internal Communication
and Consultation 7.2.3 Customer Communication
Documentation 4.4.4 4.2.1 (Documentation Requirements)
General
Control of Documents 4.4.5 4.2.3 Control of Documents
Rev.0 Page 8 of 32
KESB-4.2.2-IMS
Operational Control 4.4.6 7.1 Planning of Product Realization
7.2 Customer-Related Processes
7.2.1 Determination of Requirements related
to the Product
7.2.2 Review of Requirements related to the
Product
7.3.1 Design and Development Planning
7.3.2 Design and Development Inputs
7.3.3 Design and Development Outputs
7.3.4 Design and Development Review
7.3.5 Design and Development Verification
7.3.6 Design and Development Validation
7.3.7 Control of Design and Development
Changes
7.4.1 Purchasing Process
7.4.2 Purchasing Information
7.4.3 Verification of Purchased Product
7.5 Production and Service Provision
7.5.1 Control of Production and Service
Provision
7.5.2 Validation of Processes for Production
and Service Provision
7.5.5 Preservation of Product
Emergency Preparedness and 4.4.7 8.3 Control of Non-conforming Products
Response
Checking (title only) 4.5 8 Measurement, Analysis and
Improvement (title only)
Performance, Measurement 4.5.1 7.6 Control of Monitoring and Measuring
and Monitoring Equipment
(Measurement, Analysis and
Improvement)
8.1 General
8.2.3 Monitoring and Measurement of
Processes
Product
8.4 Analysis of Data
Evaluation of Compliance 4.5.2 8.2.3 Monitoring and Measurement of
Processes
Product
Incident Investigation, 4.5.3
Nonconformity, Corrective
Action and Preventive Action
(title only)
Incident Investigation 4.5.3.1
Nonconformity, Corrective and 4.5.3.2 8.3 Control of Nonconforming Product
Preventive Action 8.4 Analysis of Data
8.5.2 Corrective Action
Rev.0 Page 9 of 32
KESB-4.2.2-IMS
8.5.3 Preventive Action
Control of Records 4.5.4 4.2.4 Control of Records
Internal Audit 4.5.5 8.2.2 Internal Audit
Management Review 4.6 5.1 Management Commitment
5.6 Management Review (title only)
5.6.1 General
5.6.2 Review Input
5.6.3 Review Output
3. KESB DOCUMENTS & ISO 9001:2008 + OHSAS 18001:2007 CROSS REFERENCES
Document & ISO 9001:2008 Cross References
Rev.0 Page 10 of 32
KESB-4.2.2-IMS
ISO 9001 Applicable
Quality System Elements
Clauses Ref. Documents
4.1 General Requirements KESB-4.2.2-IMS
4.2.1 Documentation Requirement General KESB-4.2.2-IMS
4.2.2 Quality Manual KESB-4.2.2-IMS
4.2.3 Control Of Documents KESB-4.2.3-P01
4.2.4 Control Of Records KESB-4.2.4-P02
5.1 Management Commitment KESB-4.2.2-IMS
5.2 Customer Focus KESB-4.2.2-IMS
5.3 Quality Policy KESB-4.2.2-IMS
5.4 Planning KESB-4.2.2-IMS
5.4.1 Quality Objectives KESB-4.2.2-IMS
5.5.1 Responsibility & Authority KESB-5.5.1-
JD01 to JD11
5.5.2 Management Representative KESB-4.2.2-IMS
5.5.3 Internal communication KESB-4.2.2-IMS
5.6 Management Review KESB-4.2.2-IMS
6.1 Provision Of Resources KESB-4.2.2-IMS
6.2 Human Resources KESB-6.2.2-P03
6.3 Infrastructure KESB-4.2.2-IMS
6.4 Work Environment KESB-4.2.2-IMS
7.1 Product realization KESB-4.2.2-IMS
7.2 Customer related process KESB-4.2.2-IMS
7.3 Design & Development Exclusion
7.4 Purchasing KESB-4.2.2-IMS
7.5.1 Control Of Production provision KESB-4.2.2-IMS
7.5.2 Validation of Processes Exclusion
7.5.3 Identification & Traceability KESB-4.2.2-IMS
7.5.4 Customer Property KESB-4.2.2-IMS
7.5.5 Preservation of Product KESB-4.2.2-IMS
7.6 Control Of Monitoring & Measurement Equipment KESB-4.2.2-IMS
8.1 Measurement, Analysis & Improvement General KESB-4.2.2-IMS
8.2.1 Customer Related Process / Customer Satisfaction KESB-4.2.2-IMS
8.2.2 Internal Audit KESB-8.2.2-P05
8.2.3 Monitoring & Measurement Of Process KESB-4.2.2-IMS
8.2.4 Monitoring & Measurement Of Product KESB-8.2.4-P06
8.3 Control Of Non Conforming Product KESB-8.3-P06
8.4 Analysis Of Data KESB-4.2.2-IMS
8.5.1 Improvement – General KESB-8.5.1-P07
8.5.2 Corrective Action KESB-8.5.1-P07
8.5.3 Preventive Action KESB-8.5.1-P07
Rev.0 Page 11 of 32
KESB-4.2.2-IMS
Permissible Exclusions
The quality management system shall be relevant to the nature of our organization and products, and
to customer and regulatory requirements. For this purpose, those requirements of ISO 9001:2008 that
do not apply are excluded from the scope of our quality system.
An ISO 9001 (2008) requirement may be excluded only when both of the following conditions are met:
• The requirement must be within ISO 9001 Clause 7, Product Realization; and
• The exclusion may not affect our ability, nor absolves us from the responsibility, to provide
product that meets customer and applicable regulatory requirements.
Management Representative is responsible for identifying those requirements of ISO 9001:2008 that
do not apply to our organization or products, and to propose exclusions of such requirements from the
scope of the quality system:
Exclusions
1. Design and Development Clause 7.3
Justification:
KESB does not undertake any design & development activities that lead to the
completion of works. All the current products supplied by KESB are delivered according
to Customers’ specifications and requirements.
2. Validation of Processes for Production and Service Provision Clause 7.5.2
Justification:
All output products can be verified through checking and inspection. Therefore there are
no products or services where resulting the output cannot be verified by subsequent
monitoring and measurement.
Rev.0 Page 12 of 32
KESB-4.2.2-IMS
Normative References
KESB adopts the ISO 9001:2008 requirements based on the latest references or revision currently valid
international standards maintained by members of ISO.
Terms and Definitions
Under the use of the quality manual, the terms and definitions shall define as below:
• Vendor is defined as the party who supplies goods and services to the organization
• Organization is defined as the party who supplies semi or finished product and services to the
customer
• Customer is defined as the party who received semi or finished product and services from the
organization
• Product is defined as supplied products or services.
The applicable Legal Requirements include but not limited to:
1. Companies Act 1965

2. Malaysian Employment Act 1955
3. Akta Lembaga Pembangunan Industri Pembinaan Bahagian VI (CIDB – Construction Industry
Development Board) Regulation
4. PKK – Pusat Khidmat Kontraktor
5. Lembaga Pembangunan Industri Pembinaan Malaysia Act 1994
6. Building by Law
7. Manual on Occupational Safety and Health for Construction Industry
Rev.0 Page 13 of 32
KESB-4.2.2-IMS
4. Quality Management System
4.1 General Requirement (ISO 9001)

4.1 General Requirement (OHSAS 18001)
KESB adopts the ISO 9001:2008 & OHSAS 18001:2007 Integrated Management System
Requirement as the principle for designing this Integrated Management System. The extent of
this Integrated Management System established is based on the nature of our organization,
complexity and interaction of the processes and competence of our personnel. The Top
Management of KESB fully supports and gives its fullest commitment in establishing,
documenting, implementing, maintaining and continual improvement of this Integrated
management system in accordance with the ISO 9001:2008 & OHSAS 18001:2007 requirements.
To implement this quality management system, KESB have:
a) identified the processes needed for the quality management system;

b) determined the sequence and interaction of these processes;
c) determined criteria and methods required to ensure the effective operation and control
of these processes;
d) ensured the availability of information necessary to support the operation and
monitoring of these processes;
e) measured, monitored and analyzed these processes, and implement action necessary to
achieve planned results and continual improvement.
KESB may outsource wherever and whenever appropriate, the following processes to vendor
depending on the processes, and it capability and economic considerations:
a) Sub-contractor (Pipe Laying, Cable Installation, Earthwork, Mechanical & Electrical

Works, Plumber and Electrician, Infrastructure, Carpenter, Tiler, Aluminium Window &
Door Frame Manufacturer, Roof Truss, Roofer, Brick Layer, Plasterer, Painter, Mild Steel
Works, etc)
b) Heavy Machineries
c) Transportation
KESB specifications and requirements (Letter of Award) are communicated to the respective
sub-contractor in order to ensure that our requirements are met.
KESB shall ensure products / services quality complies with its requirements through constant
monitoring and measurement.
Rev.0 Page 14 of 32
KESB-4.2.2-IMS
4.2 Documentation Requirements
4.2.1 General (ISO 9001)

4.4.4 Documentation (OHSAS 18001)
This management system documentation established include:-
a) Documented statements of Quality + OHSAS Policies and Objectives;

b) an integrated manual;
c) documented procedures required by this International Standard;
d) documents required by the organization to ensure the effective planning,
operation and control of its processes;
e) quality records determined by the organization to ensure effective monitoring
and control of its operation.
4.2.2 Integrated Management System Manual
An Integrated Management System Manual is established and maintained by KESB that

includes the following:
a) The scope of the integrated management system, including details of, and
justification for any exclusion;
b) Documented procedures or reference to them (refer to Document & ISO 9001
cross References, pages 6).
c) A description of the sequence and interaction of the processes included in the
integrated management system - IMS Process Interaction Chart (refer to
Appendix III)
4.2.3 Control of Documents
This Integrated Management System Documents established to meet this ISO 9001:2008
& OHSAS 18001:2007 requirements are controlled documents, these include level I to
level III documents.
The Control of this Quality Management System Documents is by Document Control

Centre (DCC). Documented Procedure is being established to define the control needed:
a) to approve documents for adequacy or compliance to standard requirement

prior to issue;
b) to review, update as necessary and re-approve documents. The review and
revision of the documents and data shall be performed by the same authority
that originally reviews and approved the documents and data unless designated
otherwise. The nature of change shall be identified in the Revision History for
Integrated Management System Manual and Standards Procedure.
c) to identify the current revision status of documents as according to the
Document Master List;
d) to ensure relevant versions of applicable documents are available at points of
e) use to preclude the use of invalid or obsolete documents;
f) to ensure that documents remain legible, readily identifiable and retrievable;
Rev.0 Page 15 of 32
KESB-4.2.2-IMS
g) to ensure that documents of external origin are identified, its revision status
reviewed and their distribution controlled;
h) to prevent the unintended use of obsolete documents, and to affixed the
‘OBSOLETE’ stamp in red ink as identification if they are retained for any
purpose.
4.2.4 Control of Quality Records (ISO 9001)

4.5.4 Control of Records (OHSAS 18001)
Records required for this integrated management system shall be controlled. Such
records shall be maintained to provide evidence of conformance to requirements and of
effective operation of the integrated management system.
A documented procedure is being established for the identification, storage, retrieval,

protection, retention time and disposition of quality records and drawing plans.
The respective Department Head shall be responsible to collect, file, store, maintain and
dispose off quality records.
Retention period for these records are specified in the Records Retention Period Master
List (refer to Appendix IV). After the specified retention period, the records shall be
disposed off.
Quality records are labelled clearly for easy retrieval and stored in proper storage areas
and/or other medium (e.g. electronic media) to prevent lost and damages.
4.3 Quality System Structure
The Quality System is structured into 3 levels, namely:
Level I Integrated Management System Manual

Level II Standards Procedures, Job Description
Level III Work Instructions, SOP, Specifications, Forms, Standard, Criteria, List & other
supporting documents.
4.3.1 Integrated Management System Manual
The Quality Manual specifies the company policy, objectives and outlines the Quality
Management System with reference to the ISO 9001:2008 Requirements.
4.3.2 Standards Procedures
The Standards Procedures describe the organization’s interfaces between different

sections or departments, including the process flow in satisfying the ISO 9001:2008 &
OHSAS 18001:2007 Requirements as well as meeting the needs of the organizations.
4.3.3 Work Instructions
The Work Instructions are documents maintained to provide specific instructions to
Rev.0 Page 16 of 32
KESB-4.2.2-IMS
tasks and specifies clearly the criteria to characteristics.
4.3.4 Specifications / Formulation
Specifications are data maintained to demonstrate the conformance to requirements of

specified product or services.
4.3.5 Records and Checklists
Records and checklists are formats designed for demonstrating conformance to the
quality system, product and process quality.
Notation KESB-4.2.2-IMS / KESB-Txx

KESB = KURNIA EKUITI SDN BHD
4.2.2 = ISO 9001&OHS 18001 Standard Clauses
IMS = Integrated Management System Manual
T denotes P = Standards Procedures

JD = Job Description
WI = Work Instruction
F = Forms
S = Specification/Standard/Criteria
L = List
Number xx = Running Number (e.g., 01, 02, 03,…)
5. Management Responsibility
5.1 Management Commitment (ISO 9001)

4.2 OHSAS Policy (OHSAS 18001)
4.4.1 Resources, Roles, Responsibility, Accountability and Authority (OHSAS 18001)
4.6 Management Review (OHSAS 18001)
The top management of KESB provides evidence of its commitment to the development and
improvement of the integrated management system by:
a) communicating to the employees the importance of meeting customer as well as

regulatory and legal requirements. For example, the use of internal memo, training,
notice board, e-mail etc
b) establishing the Quality + OHSAS Policy and Quality Objectives;
c) conducting Management Review annually;
d) ensuring the availability of necessary resources.
5.2 Customer Focus (ISO 9001)

4.3.1 Hazard Identification, Risk Assessment and Determining Controls (OHSAS 18001)
4.3.2 Legal and Other Requirements (OHSAS 18001)
The top management of KESB shall ensure that the customers’ needs and expectations are
determined, converted into requirements and fulfilled with the aim of achieving customers’
Rev.0 Page 17 of 32
KESB-4.2.2-IMS
satisfaction.
Top management of PEMBINAAN HUP TAI SDN BHD have also established, implemented and
maintained a procedure for identifying and accessing legal and other OH&S requirements.
Top management of PEMBINAAN HUP TAI SDN BHD have communicated relevant information
on legal and other requirements to all workers who working under the control of the
organization , and also with other relevant interested parties.
5.3 Quality Policy (ISO 9001)

4.2 OH&S Policy (OHSAS 18001)
Top management of KESB is committed to comply with the requirements and continually improve
the effectiveness of the integrated management system. Top management has documented the
company Quality + OHSAS policies and ensure that it is:
a) appropriate to the nature and scale of the organization’s OH&S risks.
b) include a commitment to prevent of injury and ill health and continual improvement in
Integrated Management System and Quality + OH&S performance.
c) include a commitment to comply with applicable legal requirements and with other
requirements to which the organization subscribes that relate to its OH&S hazards.
d) provide a framework for setting and reviewing Quality + OH&S objectives.
e) documented, implemented and maintained.
f) communicated to all persons working under the control of the organization with the intent that
they are made aware of their Quality + OH&S obligations.
g) available to interested parties such as customers or local authorities.
h) reviewed periodically in management review to ensure that it is remain relevant and
appropriate to the organization.
The Quality + OHSAS Policies shall be communicated to ensure that it is being understood within the
organization by:
a) displaying at various strategic areas;

b) briefing to all employees through respective head of department;
c) briefing to new employee through induction/orientation.
The Quality + OHSAS Policies shall be reviewed for continuing suitability at the Management Review
meeting conducted annually.
5.4 Planning
5.4.1 Quality Objectives (ISO 9001)

4.4.3 Objectives and Programmes (OHSAS 18001)
Top Management of KESB have established, implemented and maintained the Quality + OHSAS
objectives, at relevant functions and levels within the organization.
All objectives are measurable and consistent with the policies, including the commitment to prevent
of injury and ill health, to comply with applicable legal requirements and other requirements to
Rev.0 Page 18 of 32
KESB-4.2.2-IMS
which the organization subscribes, and thus to continual improvement.
When establishing and reviewing the objectives, the organization has taken into account the legal
requirements and other requirements to which the organization subscribes, and its OH&S risks. It
has also considered its technological options such as financial, operational and business
requirements, and the views of relevant interested parties.
Top Management have established, implemented and maintained a management program for
achieving its objectives. Management program included designation of responsibility and authority
for achieving objectives and the means of time-frame.
Management program are reviewed at regular and planned intervals, and adjusted as necessary.
5.4.2 Quality Management System Planning (ISO 9001)

When planning for this integrated management system, KESB’s Top Management
ensures that:-
a) it is carried out in order to meet the ISO 9001:2008 & OHSAS 18001:2007
requirements as well as the objectives
b) the integrity of the integrated management system is maintained when changes
to the integrated management system are planned and implemented.
5.5 Responsibility, Authority and Communication (ISO 9001)

4.1 General Requirements (OHSAS 18001)
5.5.1 Responsibility And Authority (ISO 9001)
4.1 General Requirements (OHSAS 18001)
4.4.1 Resources, Roles, Responsibility, Accountability and Authority (OHSAS I8001)
Top Management of KESB is overall responsible for the integrated management system.
Top Management have:
a) ensured the availability of resources to establish, implement, maintain and improve the
integrated management system.
b) defined, documented and communicated the roles, responsibilities, accountabilities and
authorities of every workers in the workplace with regard to the integrated management
system.
Job Descriptions are established to define roles, responsibilities, accountabilities and authorities &
their interrelation for various job positions related to the personnel who manage, perform and verify
works that affect quality & safety. Job Descriptions are communicated to relevant employees to
facilitate effective implementation of the integrated management system. The company
Organization Chart & Responsibility Matrix, Safety Committee Members Chart and Site Safety
Committee Members Chart is given in Appendix I to Appendix IV.
Rev.0 Page 19 of 32
KESB-4.2.2-IMS
Managing Director
The Managing Director of the organization shall review the integrated management system at least
once annually to ensure its continuing suitability, adequacy and effectiveness. This review shall
evaluate the need for any changes to the organization’s integrated management system, including
policies and objectives.
The Project Manager shall responsible for establishing the policies of the company to meet the
needs of the customer satisfaction, quality requirements and /or any applicable legal requirements.
The Project Manager has been appointed by the Board of Directors as Management Representative
(MR) to ensure the Integrated Management System of ISO 9001:2008 + OHSAS 18001:2007 is fully
implemented and monitored. Management Representative is responsible to ensure that the
requirements of ISO 9001:2008 + OHSAS 18001:2007 are thoroughly understood, implemented and
maintained throughout the organization. Besides that, the Management Representative must
ensure that the reports on the performance of the integrated management system are presented to
the top management and used as a basis for improvement. To assist the Management
Representative on the overall responsibilities, the top management have appointed a Document
Controller (DC) for all matters pertaining to the Integrated Management System.
5.5.2 Management Representative (ISO 9001)

4.4.1 Resources, Roles, Responsibility, and Authority (OHSAS 18001)
The Project Manager is also the Management Representative (MR) who shall have the
responsibility and authority for the following: -
a) ensuring that processes of the integrated management system are established

and maintained;
b) reporting to top management on the performance of the integrated
management system, including needs for improvement;
c) promoting awareness of customers requirements throughout the organization
and liaise with external parties on matters relating to the integrated
management system.
5.5.3 Internal Communication (ISO 9001)

4.4.3 Communication, Participation and Consultation (OHSAS 18001)
4.4.3.1 Communication (OHSAS 18001)
Top management of KESB shall ensure that the information on the processes and effectiveness of
the integrated management system is being communicated between its various levels and functions
in the organization. For example, the use of meeting, notice, memo, e-mail, forms, etc.
4.4.3.2 Participation and Consultation (OHSAS 18001)
Top management of KESB have established, implemented and maintained a procedure for:
a) participation of workers by:
Rev.0 Page 20 of 32
KESB-4.2.2-IMS
• appropriate involvement in hazard identification, risk assessments and determination of
controls;
• appropriate involvement on incident investigation;
• involvement in the development and review of Quality + OHSAS policies and objectives;
• consultation where there are any changes that affect their Quality + OHSAS;
• represent on any matters related to the integrated management system.
b) consultation with contractors where there are any changes that affect the integrated
management system.
Should the internal communication was not effectively done, the respective department heads shall
determine the problem and propose the effective communication skills being followed as per
Continual Improvement Procedure.
5.6 Management Review (ISO 9001)

5.6.1 General
The top management of KESB shall review the integrated management system once
annually preferably after internal audit and before the external audit to ensure its
continuing suitability, adequacy and effectiveness. All the head of department or person
invited shall be informed two weeks before the meeting for preparation of presentation
by Management Representative. The review shall evaluate the need for changes to the
organization’s integrated management system, including policies and objectives.
5.6.2 Review Input
Inputs to Management Review shall include current performance and improvement

opportunities related to the following: -
a) results of internal audits and evaluations of compliance with any applicable legal
requirements and / or other requirements to which the organization subscribes;
b) the results of participation and consultation;
c) relevant communication from external interested parties, including complaints;
d) the OH&S performance of the organization;
e) process performance and product conformity;
f) the extent to which the objectives have been met;
g) status of incident investigations, corrective actions and preventive actions;
h) follow-up actions from previous management reviews;
i) changes circumstances including developments in legal and other requirements that
could affect the integrated management system;
j) opportunity and recommendations for improvement;
k) the need for the changes to the integrated management system, including the
policies and objectives.
5.6.3 Review Output
Rev.0 Page 21 of 32
KESB-4.2.2-IMS
The outputs from the Management Review shall include decisions and action related to:
a) Performance improvement of the effectiveness of the Integrated Management

System and its processes
b) Policies and objectives;
c) Improvement of products related to customer requirements;
d) resource needs;
e) other elements of the integrated management system.
Results of Management Review shall be recorded and maintained.
6. Resource Management
6.1 Provision of Resources (ISO 9001)

4.4.1 Resources, Roles, Responsibility, Accountability and Authority (OHSAS 18001)
KESB shall determine and provide, in a timely manner, the resources needed:
a) To implement and maintain the integrated management system and continually improve
its effectiveness.
b) To address customer satisfaction.
c) The provision of resources shall be reflected in organisation chart, process flow chart,
site and office layout and etc.
d) The respective HOD shall identify the resources needed during new process, new layout,
equipment, environment, a new technology required.
6.2 Human Resources
6.2.1 General (ISO 9001)

4.4.2 Competence, Training and Awareness (OHSAS 18001)
Top management of KESB have conducted various training needs assessment. Personnel
who assigned responsibilities which defined in the Integrated Management System shall
be competent on the basis of appropriate education, training, skills and experience.
6.2.2 Competence, training and awareness (ISO 9001)

4.4.2 Competence, Training and Awareness (OHSAS 18001)
KESB shall:
a) identify competency needs for personnel performing work affecting conformity

to product requirements;
b) the OH&S consequences, actual or potential of their work activities, their
behaviour, and the OH&S benefits of improved personal performance;
c) where applicable, provide training or take other actions to achieve the necessary
competence;
d) evaluate the effectiveness of the actions taken;
e) ensure that employees are aware of the relevance and importance of their
Rev.0 Page 22 of 32
KESB-4.2.2-IMS
activities and their contribution to the achievement of the policies and
objectives and to the requirements of the integrated management system,
including emergency preparedness and response requirements;
f) the potential consequences of departure from specified procedures;
g) Maintain appropriate records of education, experience, training and
qualifications.
6.3 Infrastructure (ISO 9001)

4.4.1 Resource, Roles, Responsibility, Accountability and Authority (OHSAS 18001)
KESB shall identify, provide and maintain the facilities it needs to achieve the conformity of
product, including, as applicable:
a) Building, workspace and associated facilities e.g.
i) The normal office facility with light, air conditional environment, computer, fax,
telephone, etc.
ii) A proper storage area with identification
iii) Safety environment
b) Process equipment e.g. machine, measurement equipment for testing etc.
c) Supporting services, e.g. transportation, communication or information systems.
The Project Manager shall plan and perform the periodic maintenance on the infrastructures
specially machines in ensuring their suitability in meeting the company needs.
Planning of maintenance shall base on:
a) The criticality of infrastructures

b) The frequency of usage
c) The suitability of the infrastructures
All the maintenance shall be planned and recorded in the maintenance record.
6.4 Work Environment (ISO 9001)
KESB shall identify and manage the human and physical, environmental and other factors (such
as noise, temperature, humidity, lighting, or weather) needed to achieve product and process
conformity to requirements. However, if there is a special need, the top management shall
identify the need of the environment and its facilities.
a) The company shall ensure a cleanliness and tidiness environment for their products &
services at project site, where maintained by all their project site personnel.
b) The company also ensure strict regulation for staff and other people to comply with
when they enter the KESB premises / project site.
c) Besides that it also provides a bright (for clear visual for operational activities) and
sheltered (to prevent products from getting wet) working environment to ensure that
Rev.0 Page 23 of 32
KESB-4.2.2-IMS
the product is conformed to the requirements.
7. Product Realization
4.4 Implementation and Operation
7.1 Planning of Product Realization (ISO 9001)

4.4.6 Operation Control (OHSAS 18001)
Top management of KESB have established an operational control procedure to control the
respective operation that is associated with the significant hazard where the implementation of
controls is necessary to manage the OH&S risk and continual improvement.
The respective operational control procedure shall specify or make reference to:
a) the necessary operational procedure;

b) controls related to purchased goods, equipment and services;
c) controls related to contractors and other visitors to the workplace;
d) documented procedures, to cover situations where their absence could lead to deviations from
the OH&S policy and objectives;
e) stipulated operating criteria where their absence could lead to deviations from the OH&S policy
and objectives.
Product realization is the sequence of processes and sub-processes required to achieve the required
product quality. Planning of the realization processes shall be consistent with the other
requirements of the KESB integrated management system and shall be documented in a format
suitable for KESB method of operation.
In planning the processes for realization of product, KESB shall determine the following, as
appropriate:
a) Quality + OHSAS objectives and requirements for the products;

b) the need to establish processes and documentation, and provide resources and facilities
specific to the service;
c) verification, validation, monitoring, measurement, inspection, test activities, specific to the
product and the criteria for product acceptance, compliance with documented procedures and
quality plan;
d) the records that are necessary to provide confidence of conformity of the processes involved
inroad works, telecommunication works, building and infrastructure constructions
requirements.
7.2 Customer-related processes (ISO 9001)

4.4.6 Operational Control (OHSAS 18001)
7.2.1 Determination of requirements relating to the product (ISO 9001)

KESB shall determine customer requirements of its products including:
a) requirement specified by the customer, including the requirements for delivery
Rev.0 Page 24 of 32
KESB-4.2.2-IMS
and post-delivery activities such as those stated in the Letter of Award;
b) requirements not specified by the customer but necessary for intended, known
or specified use such as excellent of service sub contractors, compliance of in-
coming material quality to specific requirements, etc.;
c) obligations related to products and/or services, including regulatory and legal
requirements.
d) Any additional requirements considered necessary by KESB such as good
payment term, referral, long term business relationship, etc.
7.2.2 Review of requirements relating to the product. (ISO 9001)

KESB is responsible to review the identified customer requirements together with

additional requirements determined by the organization.
This review shall be conducted prior to the commitment to render the services to the
customer (e.g. customer enquiries, acceptance of a contract) and shall ensure that:
a) Product requirements are defined

b) Contract or requirements differing from those previously expressed (e.g. in a
contract of quotation) are resolved;
c) KESB has the ability to meet defined requirements
The results of the review and subsequent follow-up actions shall be recorded.
Where the customer provides no documented statement of requirement, the customer

requirements are confirmed before acceptance;
Where customer requirements are changed, KESB shall ensure that relevant
documentation shall be amended and relevant personnel are made aware of the
changed requirements.
7.2.3 Customer Communication.(ISO 9001)
KESB shall identify and implement arrangements for communication with customer
relating to:
a) products information
b) enquiries, contracts or order handling, including amendments;
c) customer feedback, including customer complaints.
7.3 Design and Development
This clause is not applicable to the Integrated Management System of KESB (See Permissible
Exclusion on page 9).
7.4 Purchasing
7.4.1 Purchasing process (ISO 9001)
Rev.0 Page 25 of 32
KESB-4.2.2-IMS
KESB shall control its purchasing processes to ensure purchased product conforms to
requirements. The type and extent of control shall be dependent upon the effect on
subsequent realization processes and their output.
KESB shall evaluate and select vendors based on their ability to supply product in
accordance with KESB requirements. Criteria for selection and periodic evaluation shall
be defined as below:
a) Product/Service Specification
b) Price
c) Delivery
d) Term and Condition
The results of evaluations and follow-up actions shall be recorded.
7.4.2 Purchasing Information (ISO 9001)

Purchasing documents shall contain information describing the product to be purchased,

including where appropriate:
a) requirements for approval of service, procedures, processes, facilities and

equipment;
b) requirements for qualification of personnel;
c) integrated management system requirements.
KESB shall ensure the adequacy of specified requirements prior to their communication
to the vendor.
7.4.3 Verification of Purchased Product (ISO 9001)

KESB shall identify and implement the activities necessary for verification of purchased
products or services. Where KESB or its customer proposes to perform verification
activities at the vendor’s premises, it shall be specified in the Purchasing Documents of
the intended verification arrangements and method of product release.
7.5 Production and Services provisions (ISO 9001)

7.5.1 Control of production and service provision (ISO 9001)

KESB shall ensure that processes, which directly affect quality, shall be identified,
planned and carried out under controlled condition:
a) the availability of information that specifies the characteristics of the product;
b) where necessary, the availability of work instructions;
c) the use and maintenance of suitable equipment for production operations;
Rev.0 Page 26 of 32
KESB-4.2.2-IMS
d) the availability and use of monitoring and measuring equipments;
e) the implementation of monitoring activities;
f) the implementation of product release, delivery and applicable post-delivery
activities.
7.5.2 Validation of processes for production and service provision
This clause is not applicable to the Integrated Management System of KESB (See
Permissible Exclusion on page 9).
7.5.3 Identification and Traceability (ISO 9001)
KESB shall identify the products throughout the product realization. Identification of
product status with respect to monitoring and measurement, traceability shall be
maintained to identify the source of the activity
KESB shall control and record the unique identification of the product, where
Traceability is a requirement.
KESB shall identify the products by suitable means throughout the product realization by
using diagram as ‘Labels’ to identify which the company end products.
7.5.4 Customer Property (ISO 9001)
KESB shall exercise care with customer property such as the gondola, crane, scaffolding,
gen-set, water jet pressure etc while it is under its control or being used by the
organization. The company shall identify, verify, protect and safeguard the server and
the data contained provided. If any data is lost or server breakdown or otherwise found
unsuitable for use, this shall be reported to the customer and records maintained.
7.5.5 Preservation of product (ISO 9001)
KESB shall preserve the conformity of products during internal processing and delivery
(hand-over to customer) in order to maintain conformity to requirements. This
preservation shall include identification, handling, packaging, storage and protection to
prevent deterioration and damage or lost. Preservation shall also apply to the
constituent parts of a product.
KESB shall ensure that the conformity of the product during internal processing and
storage are preserved.
7.6 Control of monitoring and measuring equipment (ISO 9001)

4.4.6 Performance, Measurement and Monitoring (OHSAS 18001)
Top management of KESB have established, implemented and maintained a procedure

to monitor and measure the OH&S performance on a regular basis. The measurement
and monitoring shall include:
a)OH&S objectives.
Rev.0 Page 27 of 32
KESB-4.2.2-IMS
b) the effectiveness of controls (for both health and safety)
c) conformance with the OH&S management program, controls and
operational criteria.
d) ill health, incidents (including accidents, near-misses, etc), and other
deficient OH&S performance.
At present, KESB does not need any monitoring equipment to monitor the OH&S
performance. If there is any need to conduct monitoring which involve equipment in
the future, a qualified lab will be contracted and the monitoring equipment used shall
be calibrated or traceable to National or International Standard.
Inspection and test equipment used to verify compliance are subjected to regular
calibration checks, where applicable. Each equipment is allocated a unique reference
number and is checked against the master references, which are traceable to national
or international standards. Where internal calibration is not possible, an approved
testing house is utilized.
Each calibrated equipment shall be affixed with a label indicating the validity for use.
Records of calibration results are maintained. Any of these equipment found out of
calibration is sent for qualified personnel to access and document the validity of
previous inspection and test result.
All inspection and test equipment used to verify compliance will be utilized in an
environment controlled to the extent necessary to ensure continued measurements of
the required accuracy.
When necessary to ensure valid result, measuring equipment shall:
a)have identification in order to determine its calibration status

b) be safeguard from adjustment that would invalidate the measurement
result
c) be protected from damage and deterioration during handling, maintenance
and storage
For software that is being used for the monitoring and measurement of specified
requirement (if applicable), the ability of the computer software to satisfy the intended
application shall be confirmed. This shall undertake prior to initial use and reconfirmed
as necessary.
8. Measurement, Analysis and Improvement
8.1 General (ISO 9001)

4.5.1 Performance, Measurement and Monitoring (OHSAS 18001)
KESB shall plan and implement the monitoring, measurement, analysis and continual
improvement processes needed to:
a) demonstrate conformity to product requirements,

b) assure conformity of the integrated management system,
Rev.0 Page 28 of 32
KESB-4.2.2-IMS
c) achieve improvement of the effectiveness of the integrated management system.
This shall include the determination of the extent and use of applicable methods, including
statistical techniques.
8.2 Monitoring and measurement
8.2.1 Customer satisfaction (ISO 9001)
KESB management shall monitor information on customer satisfaction and / or

dissatisfaction as one of the measurements of performance of the quality management
system. The Project Manager shall send the Customer Satisfaction Survey Form to
selected customer and obtain the customer feedback. The methodologies for obtaining
and using this information shall be determined time to time as per clause 8.4 purpose.
The corrective action shall be carried out should the feedback from customer were not
up to the expectation.
8.2.2 Internal Audit (ISO 9001)

4.5.5 Internal Audit (OHSAS 18001)
KESB management shall conduct internal audit at least once annually to determine
whether the integrated management system:
a) conforms to the requirements of this International Standard;

b) has been effectively implemented and maintained.
The Management Representative shall plan the audit program taking into consideration
the status and importance of the activities and areas to be audited as well as the results
of previous audits. The audit objectives, scope, frequency and methodologies shall be
defined. Audits shall be conducted by personnel other than those who perform the
activity being audited.
Management shall take timely corrections and corrective action on deficiencies found
during the audit.
Follow-up actions shall include the verification of the implementation of corrections and
corrective action, and the reporting of verification results.
8.2.3 Monitoring and measurement of processes (ISO 9001)

4.5.2 Evaluation of Compliance (OHSAS 18001)
Top management of KESB have established a procedure to periodically evaluate

compliance with applicable legal requirements and other requirement to which it
subscribes.
Records of result of the periodic evaluation are maintained.
KESB management shall apply suitable methods for measurement and monitoring of
those realization processes necessary to meet customer requirements or objectives via
Rev.0 Page 29 of 32
KESB-4.2.2-IMS
inspection and non-conformity plan, monitoring of quality planning & internal audit.
These methods shall confirm the continuing ability of each process to satisfy its intended
purpose.
When planned results are not achieved, correction and corrective action shall be taken,
as appropriate to ensure conformity of the product.
8.2.4 Monitoring and measurement of products (ISO 9001)

4.5.2 Evaluation of Compliance (OHSAS 18001)
KESB management shall monitor and measure the characteristics of the product to
verify that product requirements have been met. This shall be carried out at
appropriate stages of the product realization process in accordance with the planned
arrangements. Evidence of conformity with the acceptance criteria shall be maintained.
Records shall indicate the person(s) authorizing release of product for delivery to the
customer.
The release of product and delivery of service to the customer shall not proceed until
the planned arrangements have been satisfactorily completed, unless otherwise
approved by a relevant authority and where applicable, by the customer.
8.3 Control of nonconforming product (ISO 9001)

4.5.3.2 Nonconformity, Corrective and Preventive Action (OHSAS 18001)
KESB management have established, implemented and maintained a procedure for dealing with
actual and potential nonconformity and for taking corrective actions and preventive action. This
procedure has defined requirements for:
a) identifying and correcting nonconformity and taking action to mitigate their OH&S
consequences;
b) investigating nonconformity, determining their cause and taking actions in order to avoid their
recurrence;
c) evaluating the need for action to prevent nonconformity and implementing appropriate actions
designed to avoid their occurrence;
d) recording and communicating the results of corrective action and preventive action taken; and
e) reviewing the effectiveness of corrective action and preventive action taken.
Where the corrective action and preventive action identifies now or changed hazards or the
need for new or changed controls, the procedure require that the proposed actions shall be
taken through a risk assessment prior to implementation.
Any necessary changes arising from the corrective action and preventive action are made to the
OH&S management system documentation.
KESB management shall ensure that product which does not conform to requirements is
identified and controlled to prevent the commencement of product. The required activities,
including the responsibility and authority for review and resolving of nonconformity products
shall be defined. Nonconforming product shall be corrected and subject to re-verification after
the correction to demonstrate conformity to the requirements. Records of the nature of non-
Rev.0 Page 30 of 32
KESB-4.2.2-IMS
conformities and any subsequent actions taken, including concessions obtained, shall be
maintained.
When nonconforming product is detected after commencement of product or in progress DFSB

shall take appropriate action regarding the consequences of the nonconformity. Review of the
nonconforming product shall be reworked to the specified requirements.
Rectification of nonconforming product shall be reported for concession to the customer,

regulatory body or other bodies.
8.4 Analysis of data (ISO 9001)
KESB management shall determine, collect and analyze appropriate data to demonstrate the
suitability and effectiveness of the quality management system and to evaluate where continual
improvement of the quality management system can be made.
The analysis of data shall include :-
a) customer complaints and customer satisfaction via Customer Satisfaction Survey Form
to obtain better customer relationship and improve product and service.
b) conformity to product requirements via NCRs or Incident Report hence to obtain the
product improvement.
c) characteristics and trends of processes and products including opportunities for
preventive action.
d) Vendors via NCR’s hence to apply supply chain management and obtain the better
relationship and reduce non-conformance from vendors.
8.5 Improvement
8.5.1 Continual Improvement (ISO 9001)

4.3 OHSAS Policy (OHSAS 18001)
KESB management shall plan and manage the processes necessary for the continual
improvement of the quality management system. The Management shall facilitate the
continual improvement of the quality management system through the use of the
quality policy, objectives, audit results, analysis of data, corrective and preventive action
and management review.
8.5.2 Corrective Action (ISO 9001)

4.5.3.2 Nonconformity, Corrective and Preventive action (OHSAS 18001)
KESB is committed to take corrective action to eliminate the causes of nonconformities

in order to prevent recurrence. Corrective action shall be appropriate to the impact of
the problems encountered.
The documented procedure for corrective action defined the requirements for:
Rev.0 Page 31 of 32
KESB-4.2.2-IMS
a) identifying nonconformities (including customer complaints);
b) determining the causes of nonconformity;
c) evaluating the need for actions to ensure that nonconformities do not recur;
d) determining and implementing the corrective action needed;
e) recording results of action taken;
f) reviewing the effectiveness of the corrective action taken.
8.5.3 Preventive Action (ISO 9001)

4.5.3.2 Nonconformity, Corrective and Preventive action (OHSAS 18001)
KESB shall identify preventive action to eliminate the causes of potential

nonconformities to prevent occurrence. Preventive actions taken shall be appropriate to
the impact of the potential problems.
The documented procedures for preventive action shall define requirement for:
a) identifying potential nonconformities and their causes;

b) evaluating the need for action to prevent occurrence of nonconformities;
c) determining and ensuring the implementation of preventive needed;
d) recording results of action taken;
e) reviewing the effectiveness of the preventive action taken.
Rev.0 Page 32 of 32
ORGANIZATION CHART
Appendix 1
ORGANIZATION CHART
KURNIA EKUITI SDN BHD Appendix II
QMS PROCESS INTERACTION STRUCTURE
Doc. No.: KESB-QM Revision: 0 Page 1 of 2
The details sequence and interaction for each process shall refer to the respective Quality System Procedure.
Management Responsibility
Commitment from Management
Establish of Quality Policy and Objectives
Quality Management System Planning
Establish of Job Descriptions Measurement, analysis and Improvement
Establish of Procedures, Forms & WI Customer Satisfaction
Resource Management Internal Communication Internal Quality Audit
Human Resource Management Management Review Monitoring and Measurement of Processes
Customer Recruitment Monitoring and Measurement of Product and
Requirements Training Continual Improvement of Nonconformity Control
Infrastructure Management QMS Statistical Technique and Analysis of Data
Work Environment Corrective Action
Preventive Action
Product Realization
Customer Inquiries Handling
Customer Requirement Determination and Review
Product Realization Planning
Supplier Evaluation and Re-evaluation Input
Purchasing Processes
Production Planning
Product Provision Control
Product Identification and Traceability, and Conformity
Status
Preservation of Product
Monitoring and Measuring Equipment Control
MAJOR ESTABLISHED PROCEDURES CONTROL

KURNIA EKUITI SDN BHD Appendix II
QMS PROCESS INTERACTION STRUCTURE
Doc. No.: KESB-QM Revision: 0 Page 2 of 2
PROCESSES METHOD
Management
Processes KESB-P01 (Document Requirements and Control)
KESB-P02 (Control of Records)
KESB-P06 (Internal Quality Audit)
KESB-P07 (Continual Improvement)
KESB-JDxx (Respective Job Description)
CProcesses
FKESB-P04 FKESB-P05 FKESB-P10 FKESB-P11
(Tendering (Purchasing KESB-P09 (Monitoring and (Control of Outsourced
Control) Control) (Project Measurement of Process)
Planning) Product and Non Relevant Records
Conformity Control)
SSupporting
Processes
KESB-P03 (Human Resources Management)
KESB-P08 (Drawing Control)
BUSINESS PROCESS FLOW
Appendix 1II
1/4
Appendix 1II
2/4
Appendix 1II
3/4
Appendix 1II
4/4
SAFETY COMMITTEE MEMBERS CHART
Appendix IV
CHAIRMAN
SECRETARY
Noor Affendi Bin Ismail
EMPLOYER REPRESENTATIVES
1. Awis Imran Bin Sazali

2. Hafifi bin Fauzi
3. Mohamad Hadiarief bin Mohamad Yusof
EMPLOYEE REPRESENTATIVES
1. Kemas Nurasyikin bin Zainal Arifin

2. Abdul Latif Bin Musa
3. Mohd Affandi bin Mohd Riduan
4. Noor Atika binti Sahat
5. Nuramira binti Ahmad Ramdzan
EMERGENCY PREPAREDNESS AND RESPONSE TEAM
Appendix V
OH&S CHAIRMAN
EPR TEAM LEADERS

1. Noor Affendi Bin Ismail
2. Awis Imran Bin Sazali
3. Mohamad Hadiarief bin Mohamad Yusof
LEGAL TEAM FIRE FIGHTING TEAM FIRST AID TEAM

1. Mohd Affandi bin Mohd Riduan 1.Abdul Latif Bin Musa Nuramira binti Ahmad Ramdzan
EVACUATION TEAM CHEMICAL TEAM
Noor Atika binti Sahat Kemas Nurasyikin bin Zainal Arifin

DOC ID Appendix VI
REVISION NO. 0
EMERGENCY CONTACT NUMBER
KURNIA EKUITI EFFECTIVE DATE 09 May 2014
SDN. BHD. PAGE 1/1
IN CASE OF EMERGENCY, PLEASE CONTACT:
CIVIL DEFENSE
Ambulance & Police 999 / 112

St John Ambulance 03-9285 1576
Civil Defense 991
Fire & Rescue 994
Fire Brigade 03-2692 1044
EITA Elevator (Lift) 03-7959 7008
HOSPITALS
General Hospital, KL 03-2692 1044

Hospital HUKM 03-9173 3333
University Hospital 03-7956 4422
Tung Shin Hospital 03-2072 1655
Assunta Hospital 03-7780 6118
Pantai Medical Centre, Cheras 03-9132 2022
POLICE STATION
Police Station, KL (HQ) 03-2262 6222

Police Station (Cheras) 03-9284 2222
Traffic Offence Hotline 600-857-999
Tenaga National Berhad 03-2296 5566
TNB Complaints 15454
TNB Menara TH Selborn 03-2681 4122
MANAGEMENT STAFF
Dato’ Muhamad Faizal bin Harun 012-3180515

En. Awis Imran bin Sazali 012-6782815
En. Mohamad Hadiarief Affandi 012-4977515
En. Mohd affandi bin Mohd Riduan 019-3443631
Office 03-9220 3758 / 03-9220 3759
DOC ID Appendix VII
REVISION NO. 0
OH&S PROCESS FLOW CAHRT
SDN. BHD. PAGE 1/1
PLANNING:
Policy & objectives
Management programs
Legal and other
requirement Operation control
Processes
Methods
Resources & information

Risk identification, risk Monitoring, measure & analysis
assessment and risk control
Internal & external communication
Emergency response & preparedness
Training, awareness and competence
Management
programs
Storage Design
Monitoring
Incoming Purchasing
materials
Subcontractor
Control of
non- Project
conformity Equipment
Maintenance
Inspection
Corrective Admin
action
Delivery
Preventive
action
Internal audit
Analyze, review & Feedback

improvement
DOC ID Appendix VII
REVISION NO. 0
OH&S PROCESS FLOW CAHRT
SDN. BHD. PAGE 1/1
PLANNING:
Policy & objectives
Management programs
Legal and other
requirement Operation control
Processes
Methods
Resources & information

Risk identification, risk Monitoring, measure & analysis
assessment and risk control
Internal & external communication
Emergency response & preparedness
Training, awareness and competence
Management
programs
Storage Design
Monitoring
Incoming Purchasing
materials
Subcontractor
Control of
non- Project
conformity Equipment
Maintenance
Inspection
Corrective Admin
action
Delivery
Preventive
action
Internal audit
Analyze, review & Feedback

improvement
Memo
To: All the Management and Staff
From: Dato’ Muhamad Faizal Harun
Date: 9th May 2014
Re: APPOINTMENT of MR & DQMR of KURNIA EKUITI SDN BHD
In line with the implementation of ISO 9001:2008+ OHSAS 18001:2007 in our company, the
management has decided and appointed En Awis Imran Sazali (Project Manager) as the
Management Representative (MR) and the Deputy MR (DQMR) En Noor Affendi Ismail.
The responsibilities of MR are as follow:

1. To ensure a proper and effective implementation of the Integrated Management System in
accordance to ISO 9001:2008 + OHSAS 18001:2007;
2. To ensure that processes needed for the integrated management system are established,
implemented and maintained;
3. To conduct periodic management reviews, reporting to top management on the performance
of the quality management system and any need for improvement;
4. To ensure that actions arising from the management reviews are implemented;
5. To carry out awareness program of the customer requirement throughout the organisation;
6. To appoint auditors for performing periodic Internal Audit for the Company.
The responsibilities of DQMR are as follow:

1. To approve documents for adequacy prior to issue;
2. To review and update as necessary and re-approve documents;
3. To ensure that changes and the current revision status of documents are identified;
4. To ensure that relevant versions of applicable documents are available at points of use
5. To ensure that documents remain legible and readily identifiable;
6. To ensure that documents of external origin are identified and their distribution controlled;
7. To prevent the unintended use of obsolete documents, and to apply suitable identification to
them if they are retained for any purpose.
Approved By:
Dato’ Muhamad Faizal Harun (D.I.M.P.)

Managing Director
Page 1
Memo
To: All the Management and Staff
From: Dato’ Muhamad Faizal Harun
Date: 9th May 2014
Re: APPOINTMENT of MR & DQMR of KURNIA EKUITI SDN BHD
In line with the implementation of ISO 9001:2008+ OHSAS 18001:2007 in our company, the
management has decided and appointed En Awis Imran Sazali (Project Manager) as the
Management Representative (MR) and the Deputy MR (DQMR) En Noor Affendi Ismail.
The responsibilities of MR are as follow:

1. To ensure a proper and effective implementation of the Integrated Management System in
accordance to ISO 9001:2008 + OHSAS 18001:2007;
2. To ensure that processes needed for the integrated management system are established,
implemented and maintained;
3. To conduct periodic management reviews, reporting to top management on the performance
of the quality management system and any need for improvement;
4. To ensure that actions arising from the management reviews are implemented;
5. To carry out awareness program of the customer requirement throughout the organisation;
6. To appoint auditors for performing periodic Internal Audit for the Company.
The responsibilities of DQMR are as follow:

1. To approve documents for adequacy prior to issue;
2. To review and update as necessary and re-approve documents;
3. To ensure that changes and the current revision status of documents are identified;
4. To ensure that relevant versions of applicable documents are available at points of use
5. To ensure that documents remain legible and readily identifiable;
6. To ensure that documents of external origin are identified and their distribution controlled;
7. To prevent the unintended use of obsolete documents, and to apply suitable identification to
them if they are retained for any purpose.
Approved By:

Managing Director
Page 1
ISO 9001:2015
QUALITY OBJECTIVE
1) To achieve 100% customer satisfaction per annum.
2) To achieve 100% project completion as per

schedule.
3) To achieve “Zero” cases of customer complaints

per project.
4) To provide average 3 courses of training per

employee per annum.
5) To ensure “Zero” case of accident per project.
6) To achieve “Zero” cases of supplier/sub-contractor

non-conformance per annum.
Approved By,
…………………………………………..
Managing Director
Date: 9th May 2017
ISO 9001:2015
QUALITY POLICY
KURNIA EKUITI SDN BHD is committed to achieve
customer Satisfaction through Perfect performance;
Fast delivery and Best quality”
Satisfaction - Working towards customer

S : satisfaction by meeting customer as well
as statutory & regulatory requirements.
P : Perfect -Doing it right at all times
F : Fast - Fast delivery / Handover.

Best - Continually improve the
effectiveness of Quality Management
B :
System to provide best quality products
& services.
Approved By,
______________
Dato’ Muhamad Faizal Bin Harun (D.I.M.P.)
Managing Director
Date: 9th May 20171`
KURNIA EKUITI SDN. BHD .
OHSAS 18001:2007
SAFETY OBJECTIVE
1) To ensure “Zero” cases of accident per project
2) To ensure “Zero” penalty cost of safety non-

conformance per month per site.
3) To ensure “Zero” fatalities per site per year.
Approved By,
…………………………………
Managing Director
Date: 9th May 2014
OHSAS 18001:2007
SAFETY POLICY
Kurnia Ekuiti Sdn. Bhd. is committed to ensure a safe and healthy working and learning
environment for all staffs across the organisation, in accordance with its legislative
obligations.
Kurnia Ekuiti Sdn. Bhd. is also committed to injury management aimed at the early and
safe return to work of injured staff in accordance with its legislative obligations.
Kurnia Ekuiti Sdn. Bhd. is committed to conduct regular OH&S consultation with staff
and their representatives and, where necessary with contractors and suppliers of
equipment and services, to ensure that occupational health and safety management is of
the highest standard.
Kurnia Ekuiti Sdn. Bhd. has a comprehensive range of strategies and programs
available to staff to support their health, safety and wellbeing and the return to work of ill
or injured staff, including ensuring training and instruction is provided to staff
commensurate with their roles and responsibilities to enable them to comply with this
policy.
Kurnia Ekuiti Sdn. Bhd. has established systems and procedures in place to ensure
implementation of this policy.
Kurnia Ekuiti Sdn. Bhd. is committed to meeting customer and regulatory requirements
to the prevention of injury and ill health.
Kurnia Ekuiti Sdn. Bhd. is committed to ensure continual improvement on the

integrated management system in order to achieve customer satisfaction and comply to
safety & health requirements.
Approved By,
-----------------------------------------------
Dato’ Muhamad Faizal Bin Harun (D.I.M.P.)
Managing Director
Date: 9th May 2014
SAMPLE OF STAMP AND USED
Used : Original copy of document
Stamp Pad – Red Colour Colour : Red

MASTER
Potition: Back of document
Used : copy of document for internal staff

Stamp Pad – Red Colour
CONTROLLED Colour : Red
COPY
Potition: Infront of document
Used : Obsolete document /No longer used

Stamp Pad – Red Colour
OBSOLETE Colour : Red
COPY
Used : copy of document for outsider/custumer

KURNIA EKUITI SDN BHD
UNCONTROLLED COPY Colour : Blue
This document is for reference purpose only
Stamp Pad – Blue Colour

Integrated Management System Manual Iso 90012008 and Ohsas 180012007 KESB

Загружено:

Сведения о документе

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Integrated Management System Manual Iso 90012008 and Ohsas 180012007 KESB

Загружено:

Авторское право:

Доступные форматы

KURNIA EKUITI SDN. BHD.

INTEGRATED MANAGEMENT SYSTEM MANUAL

KURNIA EKUITI SDN BHD

Rev No Effective Date Affected Page Change Descriptions

Prepared & Reviewed By: Approved By:

En. Awis Imran Sazali Dato’ Muhamad Faizal Bin Harun

1. Revision Change History 2

1. CIDB Registration No: 0120110515-WP134184 G7 B B09, B26, B04, B14, B13

2. PKK (Registration No: 0120110516-WP134184) Status: G7 (Bumiputera)

3. Kementerian Kewangan Malaysia K22093659101226380

i) Dato’ Muhamad Faizal Bin Harun

Provision of Building Construction and Civil Engineering Project Management.

Standard for Certification:

QMS ISO 9001:2008

COMPANY QUALITY POLICY

P: Perfect -Doing it right at all times.

F: Fast - Fast delivery / Handover.

COMPANY QUALITY OBJECTIVES

1. To achieve average 90% customer satisfaction per annum.

2. To achieve 90% project completion as per schedule.

3. To achieve not more than 3 cases of customer complaints per project.

4. To provide average 3 courses of training per employee per annum.

5. To ensure not more than 1 case of accident per project.

6. To achieve not more than 3 cases of supplier/sub-contractor non-conformance per annum.

COMPANY OHSAS OBJECTIVES

1. To ensure not more than 3 cases of accident per project.

3. To ensure zero fatalities per site per year.

2. Compatibility with other Management System.

Terms and Definitions 3 3 Terms and Definitions

3. KESB DOCUMENTS & ISO 9001:2008 + OHSAS 18001:2007 CROSS REFERENCES

Document & ISO 9001:2008 Cross References

1. Design and Development Clause 7.3

2. Validation of Processes for Production and Service Provision Clause 7.5.2

Terms and Definitions

• Product is defined as supplied products or services.

The applicable Legal Requirements include but not limited to:

1. Companies Act 1965

4.1 General Requirement (ISO 9001)

To implement this quality management system, KESB have:

a) identified the processes needed for the quality management system;

a) Sub-contractor (Pipe Laying, Cable Installation, Earthwork, Mechanical & Electrical

4.2.1 General (ISO 9001)

This management system documentation established include:-

a) Documented statements of Quality + OHSAS Policies and Objectives;

4.2.2 Integrated Management System Manual

An Integrated Management System Manual is established and maintained by KESB that

4.2.3 Control of Documents

The Control of this Quality Management System Documents is by Document Control

a) to approve documents for adequacy or compliance to standard requirement

4.2.4 Control of Quality Records (ISO 9001)

A documented procedure is being established for the identification, storage, retrieval,

4.3 Quality System Structure

The Quality System is structured into 3 levels, namely:

Level I Integrated Management System Manual

4.3.1 Integrated Management System Manual

4.3.2 Standards Procedures

The Standards Procedures describe the organization’s interfaces between different

4.3.3 Work Instructions

The Work Instructions are documents maintained to provide specific instructions to

4.3.4 Specifications / Formulation

Specifications are data maintained to demonstrate the conformance to requirements of

4.3.5 Records and Checklists

Notation KESB-4.2.2-IMS / KESB-Txx

T denotes P = Standards Procedures