2011-02-04 Gmail - Corrective Notice

Neal Jennings <neal.jennings@gmail.com>

Corrective Notice
1 message

Optus <no-reply@optus.com.au> Fri, Dec 3, 2010 at 2:56 PM

Reply-To: no-reply@optus.com.au
To: neal.jennings@optusnet.com.au

If you ca nnot rea d this e m a il, plea se click he re .

CORRECTIVE NOTICE

Published by order of the Federal Court of Australia

Misleading or deceptive conduct by Singtel Optus Pty Limited

Dear Mr Jennings,

The Federal C ourt has found that Optus has engaged in misleading or deceptive
conduct through its THINK BIGGER & SUPERSONIC advertising campaign for
internet broadband plans. This follows legal action taken by the Australian
C ompetition & C onsumer C ommission.

The THINK BIGGER & SUPERSONIC advertising campaign ran from 25 April 2010
until 30 September 2010. A consumer may have formed the view that on the plans
they could access internet broadband over peak and off-peak time periods.
However, the offer was subject to further conditions that were not sufficiently or
clearly disclosed.

Specifically, once the monthly peak period data had been exceeded, the
customer's speed would be limited to 64kbps for the remaining unused off-peak
data. This was not clear. As a consequence of this limitation you may not have
been able to use all the off-peak period data allowance within the monthly period.

It was not our intention to mislead you. In order to ensure that you understand the
position the details of your plan are set out below.

You are currently on the Optus 120GB with the following features:

50GB Peak data which you can use between 12 midday and 12 midnight
AEST/ADST and up to 70GB Off Peak data which you can use between 12
midnight and 12 midday AEST/ADST

When you exceed your peak or total data allowance, you are
limited to speeds of 64kbps for both peak and off peak until the
end of your billing month. Once you reach your off peak data
allowance any further off peak use will be deducted from your
peak data allowance.

You can monitor your peak and off peak usage via our Internet Usage
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2011-02-04 Gmail - Corrective Notice
Meter to ensure you make the most of your off peak data limit. To find out
more about this Optus broadband feature visit myZOO Member Services.

Optus also sends alert emails to your primary OptusNet email account when
you reach 80% of either your peak or off peak limits and again when 100%
is reached. Please ensure you check this OptusNet email address regularly
for updates and information about your Optus Broadband service.

Your Choice

If you believe that you would not have selected your current plan had you
understood the above features, you can choose to cancel your Optus broadband
service without incurring any cancellation fees. However, you must do so before
14 January 2011.

If you have any questions regarding your Optus broadband service, or would like
to discuss alternative plan options, contact our C ustomer Service on
1300 302 215 (Monday to Friday 8am-7pm, Saturday 9am-5pm).

Yours sincerely,

Kristy Yoon
General Manager, Fixed Broadband, Telephony - C onsumer

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