© Bechtel | 1

“To provide the means of

acquiring knowledge is one of
the greatest gift’s given to
mankind. If your actions
inspire others to dream more,
learn more and become more,
you are a true Teacher.”

Dr. James Mark Long

© Dr. J. M. Long | 2
 My Training Philosophy

If I tell you, you will forget

© Dr. J. M. Long | 3
 My Training Philosophy

If I tell you, you will forget

If I show you, you will remember

© Dr. J. M. Long | 4
 My Training Philosophy

If I tell you, you will forget

If I show you, you will remember

If I involve you, you will understand

© Dr. J. M. Long | 5
 Beyond the ABC’s of
By
Dr. James Mark Long

Teaching
Power Distribution System
Design

44th IIEE Annual National Convention

SMX Convention Center Mall of Asia, Pasay City

 Todays Educational System

Many Educational Institutions are

based upon a business model. The
more students they can attract the
higher their revenues are.
So how do you attract more
students?

© Dr. J. M. Long | 7
 Todays Educational System

Many Educational Institutions are

based upon a business model. The
more students they can attract the
higher their revenues are.
So how do you attract more
students?

RANKING

© Dr. J. M. Long | 8
 Todays Educational System

Can you guess what makes up the

largest portion of the Ranking????

© Dr. J. M. Long | 9
 Todays Educational System

Can you guess what makes up the

largest portion of the Ranking????

Board Exam Performance

© Dr. J. M. Long | 10
 Todays Educational System

Given pressures from the

administrators to cover X, Y, & Z
topics, sometimes the more
fundamental X & Y are sacrificed
just to get to topic Z as it is on the
board exam.

© Dr. J. M. Long | 11
 Todays Educational System

Given pressures from the

administrators to cover X, Y, & Z
topics, sometimes the more
fundamental X & Y are sacrificed
just to get to topic Z as it is on the
board exam.
Many Educators today find
themselves under enormous
pressure to

© Dr. J. M. Long | 12
 Todays Educational System

Given pressures from the

administrators to cover X, Y, & Z
topics, sometimes the more
fundamental X & Y are sacrificed
just to get to topic Z as it is on the
board exam.
Many Educators today find
themselves under enormous
pressure to

Teach the Exam

© Dr. J. M. Long | 13
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.

© Dr. J. M. Long | 14
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.

© Dr. J. M. Long | 15
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the basic goals in designing a power distribution system

© Dr. J. M. Long | 16
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety

© Dr. J. M. Long | 17
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety

© Dr. J. M. Long | 18
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety

© Dr. J. M. Long | 19
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety
▪ Regulatory Requirements

© Dr. J. M. Long | 20
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety
▪ Regulatory Requirements
▪ Minimum Initial Investment

© Dr. J. M. Long | 21
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety
▪ Regulatory Requirements
▪ Minimum Initial Investment
▪ Maximum Service Continuity

© Dr. J. M. Long | 22
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety
▪ Regulatory Requirements
▪ Minimum Initial Investment
▪ Maximum Service Continuity
▪ Maximum Flexibility and Expandability

© Dr. J. M. Long | 23
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety
▪ Regulatory Requirements
▪ Minimum Initial Investment
▪ Maximum Service Continuity
▪ Maximum Flexibility and Expandability
▪ Maximum Electrical Efficiency (minimum operating cost)

© Dr. J. M. Long | 24
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety
▪ Regulatory Requirements
▪ Minimum Initial Investment
▪ Maximum Service Continuity
▪ Maximum Flexibility and Expandability
▪ Maximum Electrical Efficiency (minimum operating cost)
▪ Minimum Maintenance Cost

© Dr. J. M. Long | 25
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety
▪ Regulatory Requirements
▪ Minimum Initial Investment
▪ Maximum Service Continuity
▪ Maximum Flexibility and Expandability
▪ Maximum Electrical Efficiency (minimum operating cost)
▪ Minimum Maintenance Cost

© Dr. J. M. Long | 26
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety
▪ Regulatory Requirements
▪ Minimum Initial Investment
▪ Maximum Service Continuity
▪ Maximum Flexibility and Expandability
▪ Maximum Electrical Efficiency (minimum operating cost)
▪ Minimum Maintenance Cost
▪ Maximum Power Quality

© Dr. J. M. Long | 27
 The ABC’s and Beyond

The ABC’s are contained in just about every syllabus in use today.
They will cover Generation to End Use and all the parts and pieces
between.
They will cover the key goals in designing a power distribution system
▪ Safety
▪ Regulatory Requirements
▪ Minimum Initial Investment
▪ Maximum Service Continuity
▪ Maximum Flexibility and Expandability
▪ Maximum Electrical Efficiency (minimum operating cost)
▪ Minimum Maintenance Cost
▪ Maximum Power Quality

© Dr. J. M. Long | 28
 Going Beyond the ABC’s

© Dr. J. M. Long | 29
 Clients Wants, Needs & Expectations

How to Identify Clients Needs and Expectations

© Dr. J. M. Long | 30
 Clients Wants, Needs & Expectations

Needs ≠ Wants ≠ Expectation

© Dr. J. M. Long | 31
 Clients Wants, Needs & Expectations

Wants and Needs are not the same thing.

© Dr. J. M. Long | 32
 Clients Wants, Needs & Expectations

So lets look at the meaning of each term.

© Dr. J. M. Long | 33
 Clients Wants, Needs & Expectations

So lets look at the meaning of each term.

•Need – is “Something that solves an actual or imaginary problem”.

© Dr. J. M. Long | 34
 Clients Wants, Needs & Expectations

So lets look at the meaning of each term.

•Need – is “Something that solves an actual or imaginary problem”.
•Want – is simply something that we would like to have for whatever
rational or irrational reason.

© Dr. J. M. Long | 35
 Clients Wants, Needs & Expectations

So lets look at the meaning of each term.

•Need – is “Something that solves an actual or imaginary problem”.
•Want – is simply something that we would like to have for whatever
rational or irrational reason.
•Expectations – are the anticipated circumstances of final installed
system. They include all the steps of the clients journey, all
interaction with the Designer/Installer, as well as the practical
benefits, and the emotions. Clients rate a company’s performance by
its ability to meet their expectations.

© Dr. J. M. Long | 36
 Clients Wants, Needs & Expectations

Listen, ask, differentiate. To uncover client’s motivations, your first

step is to listen closely. Doing so, it comes down to differentiating
and asking the right questions.

© Dr. J. M. Long | 37
 Clients Wants, Needs & Expectations

Many client’s know what they want or need, but have trouble
expressing themselves.

© Dr. J. M. Long | 38
 Clients Wants, Needs & Expectations

Many client’s know what they want or need, but have trouble
expressing themselves.
Not all clients though are clear about what they want or need, you just
simply require more information to know what best for them.

© Dr. J. M. Long | 39
 Clients Wants, Needs & Expectations

To provide value to these modern clients, we need to ask good

questions.

© Dr. J. M. Long | 40
 Clients Wants, Needs & Expectations

To provide value to these modern clients, we need to ask good

questions.
• Have you had any experiences with project design planning in the
past?

© Dr. J. M. Long | 41
 Clients Wants, Needs & Expectations

To provide value to these modern clients, we need to ask good

questions.
• Have you had any experiences with project design planning in the
past?
• If yes, what did you like the most about the experience and what did you most
dislike?

© Dr. J. M. Long | 42
 Clients Wants, Needs & Expectations

To provide value to these modern clients, we need to ask good

questions.
• What would you like this system to accomplish?

© Dr. J. M. Long | 43
 Clients Wants, Needs & Expectations

To provide value to these modern clients, we need to ask good

questions.
• Do you have any issues with past or present installed system that
you want to solve?

© Dr. J. M. Long | 44
 Clients Wants, Needs & Expectations

To provide value to these modern clients, we need to ask good

questions.
• How much are you willing to spend?

© Dr. J. M. Long | 45
 Clients Wants, Needs & Expectations

To provide value to these modern clients, we need to ask good

questions.
• How much are you willing to spend?
• Upfront
• Long term operational

© Dr. J. M. Long | 46
 Clients Wants, Needs & Expectations

To provide value to these modern clients, we need to ask good

questions.
• How would you rank Price, Quality, and Service, from most
important to least important to you.

© Dr. J. M. Long | 47
 Clients Wants, Needs & Expectations

To provide value to these modern clients, we need to ask good

questions.
• What is more important, upfront cost or long term operational
cost?

© Dr. J. M. Long | 48
 Clients Wants, Needs & Expectations

Henry Ford once said, “If I would

have asked people what they
wanted, and they would have said
a faster horse”.

© Dr. J. M. Long | 49
© Dr. J. M. Long | 50
© Dr. J. M. Long | 51
 My Contact Details

Email – jmlong7@yahoo.com
Mobile – 0995-971-7818

© Dr. J. M. Long | 52