BroadLink FAQs 8/21/17, 7(02 AM

FAQs (Revised on February 25, 2015)

Q1:What’s the meaning of each status of Wi-Fi indicator?
A1:
1) Quick blink: The device is in configuration mode (SmartConfig™) and waiting for setup. This mode is
enabled after the device is powered on for first time or you long press the reset button.
2) Blink every sec.: The device configuration is failed. This is usually caused by incorrect input of
password. Please reset the device and try again.
3) Slow blink for 4 times and stop for 1 sec. and repeats the cycle: The device is in AP configuration
mode. This mode is enabled after you long press the reset button when the device is already in
configuration mode.
4) Off: The device is configured successfully. You can view the device shortcut icon in the main control
page or tap the “+” icon on top right corner and then choose “Device list” to view the device.

Q2 How to configure the devices?

A2:
1) Make sure your smartphone is connected to your Wi-Fi network;
2) Switch the device to configuration mode (refer to FAQ 1-1);
3) Open the app, tap the “+” icon on top right corner and then choose “Add device”;
4) In the configuration page, the Wi-Fi SSID should be filled automatically and you just need to input the
password of your Wi-Fi network to start the configuration.

Note:
The password of your Wi-Fi network will be saved and you will never need to input the password the next
time when you configure the devices.

Q3: How to use AP configuration?

A3:
1) Make sure Wi-Fi (WLAN) is enabled on your smartphone and your device is in AP configuration mode
(refer to FAQ 1-3);
2) Open the app, tap the “+” icon on top right corner and then choose “Add device”;
3) In the configuration page, tap “AP mode” on top right corner and tap “OK” after you read the prompt.
The app will lead you to the Wi-Fi selection page;
4) Connect to the network “BroadlinkProv” and tap to return. The app will show a Wi-Fi list. Please
designate the same Wi-Fi network you used before AP configuration and input the password;

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5) After configuration, the app will automatically connect to your previous Wi-Fi network and you will see
the device in the list.

Note:
When using AP configuration, your smartphone should connect to the same Wi-Fi network that you want
the devices to connect to.

Q4: How to reset the device / switch to configuration mode?

A4:
For smart plugs, please long press the ON/OFF button to reset the device. For universal remote and other
devices without ON/OFF button, use pins to hold the reset button until the Wi-Fi indicator starts quick
blink.

Q5 Dose the product support 5G network configuration?

A5:
Our products currently only support 2.4G Wi-Fi network and do not support 5G network.

Q6 How to delete the device permanently from APP?

A6:
In the main control page, tap “+” on top right corner and choose “Device list” to view all devices. For iOS
system, slide from right to left on a device item to delete it; For Android system, long press the device icon
and choose “Delete” to delete the device.

Note:
Deleting shortcuts will not actually delete the device from list.

Q7 How to modify device information?

A7:
You can modify the default device name in either ways:
1) Long press the device item on the device list and choose “Edit name” from popup menu.
2) In the device operation page, tap the icon on top right corner and choose “Edit device”.

Q8 How to backup and restore settings?

A8
You can backup all device and APP settings to cloud and restore it when you use a new smartphone. You
need to login with your account before backup operation.

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To backup settings: Tap the icon in top left corner and then choose “Backup” in the menu. Tap “Backup to
cloud” and choose “OK” to start backup.
To restore settings: Tap the icon in top left corner and then choose “Backup” in the menu. Tap “Cloud
backup list” and choose a backup file from the list to start restoration.

Note:
After restoration, you need to connect your devices in the same Wi-Fi (WLAN) network before remote
control.

Q9 How to share settings to other phones?

A9
You can share the settings to other phones in the same Wi-Fi (WLAN) network without using account. To
use this function, the shared phones and importing phones should have the same version of APP.

Tap the icon in top left corner and then choose “Share” in the menu. Tap “Share to other phones in
WLAN” to prepare the sharing.

On another phone, tap “Import from shared phone in WLAN” in “Share” menu, the APP will search
available sharing data and import it.

Note:
Please keep your phone active (unlock) during sharing and importing.

Q10 What is “Cloud Share”?

A10
You can use cloud share function to share your RM panel to the cloud. Other users can download the shared
panel and do not need to learn each button.

Q11 How to protect my device and avoid being searched by others?

A11
Only who connected to your Wi-Fi network is able to find your device. Set a complex password for your
Wi-Fi network and keep it confidential will help to prevent intrusion. To keep privacy from other users in
the same network, you can lock the device and other users will never find the device even they are in the
same network. To lock the device: Tap the icon on top right corner and choose “Device info”. Tap “Lock
the device” to lock your device.

Q12 What should I do if my smartphone is lost?

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A12
To make sure your devices are not controlled by any unauthorized users before you re-configure them using
another smartphone, you can:
1) Power off all devices; or
2) Reset all device.

Q13 What should I do if the data is lost or devices cannot be controlled after APP is
updated?
A13
Please check if you have deleted the files under BroadLink directory (for Android phones it is stored in the
root directory of SD card) including pictures or changed the SD card. If you have done the above operations
by mistake, please uninstall the APP and completely delete the folder and then reinstall the APP.

Note:
You do not need to configure again after reinstallation of APP. The devices can be found automatically
when you connect to the same Wi-Fi network which you used previously.

Q14 How to add a remote for RM?

A14
You can use one of the two methods to add a remote:
1) On main control page, tap “+” on top right corner, select “Add remote” and choose a remote type. (you
need to select an RM device before choosing remote type if you have more than one RM device);
2) On main control page, tap “+” on top right corner and select “Device list”. You can select an RM device
and choose a remote type from the list. (If you have added remotes before, you need to tap “…” on top right
corner of remote list and choose a new remote type to add).

Note:
For the first version e-Control APP, user can find a black semicircle icon on the left side when adding
template for the first time. Tap the icon to pop up the sidebar and tap “Add” in the bottom to add a new
template.

Q15 How to learn infrared code?

A15
In the device panel, tap an unlearned button, a prompt box including “waiting for button learning” will pop
up and the orange LED of the device will be on. Point the remote to RM and press the matching button on
remote. If the orange LED is off and it shows “Save Successfully”, it means the learning is successful.

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Then you can tap the learned button on APP, if the orange LED is on, which means the IR command is sent
successfully.

Q16 How to learn an aircon remote automatically (Pre-Defined Aircon)?

A16
When you add a remote, please choose “Air Conditioner”. A prompt box will pop up and the orange LED
will be on. Then press any button of “ON/OFF” / “Mode” / “Temperature up and down” and the orange
indicator will be off. The device will search the IR code in the cloud code library and download the
matched template. After the template is downloaded, you can start to use all functions without further
learning.

Q17 Why I cannot use some of the buttons in Pre-Defined Aircon panel?
A17
When you download the pre-defined aircon panel from cloud, the template may not 100% match your
model. Please try to learn more buttons to select a more suitable template. If you still cannot get an exact
same template from cloud, please try to add a user-defined aircon and learn each button. Please also contact
our customer service (intl@broadlink.com.cn) to submit the model of your aircon. We will update the code
on our cloud as soon as possible.

Q18 How to add a User-Defined Aircon?

A18
The IR code of aircon is more complex than TV. Each button of TV remote only represents a specific IR
code. Each button of aircon may trigger a code combination, including temperature, mode, wind speed, etc.
So we pre-define buttons for frequently used functions, such as cooling, heating and auto mode. Each of
them are treated as ON button for a combination. For example, if you want to learn cooling at 22°C, you
should pre-set the mode to cooling and temperature to 22°C on your remote and then press the ON/OFF
button to turn off the aircon. Tap “Cooling at XX°C” in the panel on APP to prepare learning. Now, press
ON/OFF button on the remote control to finish the learning and the learned status will be “turn on cooling
at 22°C”. You can learn the OFF button in any status when you press the ON/OFF button to turn off the
aircon (Although we use only one button for both ON and OFF functions on aircon remote but in the APP
you need to learn them separately.)

You can repeat the above learning steps to learn all the status with all temperature levels.

Q19 How to learn a combination button?

A19

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Choose an unlearned user-defined button and tap “Learn combo” to start the learning. Combination button
learning can execute multiple commands. For example, if you want to switch to Channel 128 for TV, you
need to learn button “1”, “2” and “8” one by one. When you tap the button CH128, it will execute the
command 1-2-8, just like you press the buttons 1, 2 and 8 on remote. You can also learn a combination
button to turn on set-top box, TV and audio just by pressing one button.

Q20 Why I cannot learn any button in “mi TV” and “Apple TV” panel?
A20
These two panels are preset with all IR codes for “mi TV” and “Apple TV” which can be used by users
directly without learning.

Q21 What is scene?

A21
By creating a scene, you can tap once to activate all selected devices with preset time lag. You can select
devices and define the action of each device.

Q22 How to set the timer tasks of the RM?

A22
Long press the learned button on the panel and tap “Timer ON”. After setting, tap “Save” on top right
corner to save the timer.

Q23 How many timer tasks can be added for RM?

A23
Max 15 timer tasks be added for RM.

Q24 How to delete the timer task for RM?

A24
On remote list page, tap “…” on top right corner and select “Timer”. You can view and delete the timers
here.

Q25 Why I cannot remotely control my devices via 3G/4G network?

A25
Powered by BroadLink Cloud service, users can remotely control their devices via external networks
(3G/4G/other WLAN) even they are not at home.

The Android APP version above 3.4.9 and iOS APP version above 2.4.7 improved the performance of

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remote control from external networks. However, users are required to setup the correct region and also
update the product firmware, otherwise remote control from external networks may be not available.

Please download the service accouchement file to learn how to update APP and firmware to support this
feature:
http://www.ibroadlink.com/en/app_update.pdf

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