6/13/2019 SAP Support Backbone Update

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SAP Support Backbone Update

Overview

SAP Support Backbone Update

How the SAP Support Backbone update affects
SAP Solution Manager and Focused Run

SAP's Support Backbone is the central infrastructure located at SAP

to provide technical support to our customers. The Support
Backbone consists of several different systems for different
purposes - for example, it provides the SAP Support Portal
infrastructure, the Maintenance Planner, SAP EarlyWatch Alert
Reports, and many more.

On the customer side, SAP Solution Manager and Focused Run for
SAP Solution Manager connect to the SAP Support Backbone to
exchange data for various purposes: Support incidents, system
data for Maintenance Planner, SAP EarlyWatch Alert data, and
many more.

The SAP Support Backbone has been updated. The legacy

infrastructure remains in place to allow a safe transition for
customers. You need to switch the communication of SAP Solution
Manager and Focused Run to the new infrastructure before
January 2020 to ensure continuous connectivity.

Assets/Links

 One Pager: Impact of SAP's backbone update on SAP Solution Manager and Focused Run (PDF document)
 Overview Presentation (PDF document)
 List of Frequently Asked Questions (FAQ)

Questions and Discussions

Post your questions or answer other user's questions in the SAP Community discussion forum.

In case of technical problems, please contact SAP Product Support via incident, e-mail, chat or phone.

What happens when you switch?

The most important changes are upgrading to https communication channels and the enablement of server
certificates to use SSL.

Which actions do you need to take?

Focused Run for SAP Solution Manager

The new communication channels in Focused Run 2.0 enable the exchange of data with the updated SAP Support
Backbone. All Focused Run customers need to upgrade to Focused Run 2.0. Focused Run 1.0 systems will not be
able to communicate with the SAP Support Backbone after January 1st, 2020.

Information on upgrading Focused Run can be found in the Focused Run Expert Portal.

Remark: Focused Run 1.0 will enter its Customer-Specific Maintenance phase on November 23rd 2019.

SAP Solution Manager

When you switch to the new communication channels in SAP Solution Manager 7.2 you enable the exchange of data
with the updated SAP Support Backbone. The following actions are required:

Scenario 1: You are on SAP Solution Manager 7.2

 Either implement SPS07 (manual activities required)

 Or implement SPS08 (automation available)

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6/13/2019 SAP Support Backbone Update

Scenario 2: You are on SAP Solution Manager 7.1

 Upgrade to SAP Solution Manager 7.2 SPS08 (find more information here)

Which SAP Solution Manager scenarios are impacted?

Landscape Management

 Landscape synchronization with SAP (automatic update of customer system data, used for Maintenance
Planner)
 Remote Service Connection Management from SAP Solution Manager (more information)
 System Recommendations

License Management

 Automatic distribution of licenses and maintenance certificates

Test Suite

 Scope and Effort Analyzer

IT Service Management

 Exchange of messages with SAP

SAP Engagement and Service Delivery

 Engagements and Sessions

 SAP EarlyWatch Alert from SAP Solution Manager to SAP
 Service Content Update

Technical information

 Comprehensive Guided Answer for the configuration of SAP Solution Manager connectivity

Important remarks:

After January 1st, 2020:

 SAP Solution Manager 7.2 systems on SPS06 and earlier support package stack levels cannot communicate with
SAP Support Backbone.
 SAP Solution Manager 7.0 and 7.1 systems cannot communicate with SAP Support Backbone with SAP
Support Backbone.

Areas "outside" SAP Solution Manager and Focused Run are affected by the update of the Support
Backbone. Please refer to the overall landing page for more information.

Please ensure that all activities are completed in time.

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