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MailShadow for
Google Apps
(Beta 1)
User Guide and Known Issues
List
6/17/2008
Contents
Top 6 Known Issues.........................................................................................................................3
Pre-Installation Steps and Pre-requisites.........................................................................................5
Configuring your Test Outlook Profile (Outlook 2003) If Using a Test Exchange Mailbox..........7
Configuring your Test Outlook Profile (Outlook 2007) if Using a Test Exchange Mailbox...........9
Checking Your Gmail Account......................................................................................................11
3. Username/Password
Credentials for Google
Not Accepted
Repeatedly: If the
MailShadow prompt for
Google credentials
repeatedly fails, your
Google account may have
entered what is called a
“Captcha Lockout” state.
You can perform a “Captcha
Unlock” of your Google
account by logging into
your Gmail account via web
browser and responding to the prompt for entering the text shown in
the image on the page.
2. Create a test Gmail account on Google to use for beta testing if you
don’t already have one. You may user a Google Apps Premier account
or a personal Gmail account for Beta testing.
3. Via web browser, log into the Gmail account and enable IMAP
forwarding as shown below:
John.Smith@acme.com
2. Go to Control Panel/Mail
13. Start up your Outlook client and select the new profile you just
created, then log in using the test account logon credentials provided
by your Exchange administrator. Do not run MailShadow for
Google Apps on any other Outlook profile or you may wind up
inadvertently syncing your real Outlook data to Gmail.
2. Go to Control Panel/Mail
6. Name the profile. Call it something unique so you don’t confuse it with
any other Outlook profiles
you may already have
already configured. Click
OK.
16. Start up your Outlook client and select the new profile you just
created, then log in using the test account logon credentials provided
by your Exchange administrator.
You are now ready to install and run MailShadow for Google Apps
(Beta 1).
Note that the End User License Agreement (EULA) limits you to
installation of MailShadow for Google Apps (Beta 1) on only
one computer. You may not create copies of the software or
distribute the software or this document to anyone else.
4. The installer will create a Cemaphore item in the All Programs List as
shown below, and MailShadow will be enabled by default.
5. Restart Outlook with the Outlook profile you wish to use for Beta
testing.
John Smith
7. After the splash screen disappears, wait for Outlook to fully load and is
connected to Exchange. This is confirmed when you see “connected”
in the lower right corner of the Outlook user interface.
8. Use Outlook normally: Send and receive Outlook email, create and
save new contacts, and create and save calendar items. Since this is
beta code, you may notice some degradation in the performance of
Outlook.
9. Log into your Gmail account via web browser and watch the Outlook
items sync over. Give it a few minutes the first time you initialize. For
larger mailboxes, initial sync of all your day may take several hours or
even days.
Begin sending emails, and create contacts and calendar items, and
watch them sync back to Outlook.
11. You can disable and re-enable MailShadow for Google Apps (Beta 1)
from the All Programs menu by going to /Cemaphore/Disable (or
Enable) MailShadow for Google Apps menu. Outlook should be shut
down prior to disabling or enabling. Note that disabling
MailShadow for Google Apps (Beta 1) after installation will
cause modifications to existing items to NOT get synced to
Google, and vice versa.
Please put MailShadow for Google Apps (Beta 1) through its paces and send
us your comments, suggestions, and feedback at our Beta support site at:
http://www.cemaphore.com/gsupport.php
John Smith
3. If you don’t see the data clean-up utility dialogue box, press Alt-Tab
to bring it to the front.
4. Selecting Yes and running the data clean-up utility will execute a batch
data cleansing job against the Exchange mailbox and clean out hidden
properties in email, contacts, and calendar items that were placed
there by MailShadow for Google Apps (Beta 1) as part of its syncing
process. It will NOT actually delete the items themselves that are in
Cemaphore Systems Confidential and Proprietary Page 15 of 20
MailShadow for Google Apps (Beta 1) User Guide and Known Issues List
the mailbox – that has to be done manually within Outlook (on the
Exchange side) and the Gmail web client (on the Google side) after the
product is uninstalled and you’ve run the data clean-up utility, and
we STRONGLY recommend you perform that operation.
Note: If you run the data clean-up utility but do not manually
delete the items on the Google side (using a web browser),
then re-installation of MailShadow will result in syncing
duplicate items into Outlook and Gmail.
1. Contact Activities, Contacts have data in the Activities, Certificates, and All
Certificates, and All Fields pages. These are not synced.
Fields pages are not
stored (5026)
2. Cannot delete meeting Quite often Outlook is unable to delete a meeting request
request in Outlook when accepting a meeting. Dialog comes up indicating
(5063) that the message cannot be deleted possibly because it
has been moved or deleted.
3. Contacts: "Other" field In Google contacts there are properties known as "Other
is not implemented in Fields". They contain the following fields (Home, Work,
Google (5028) Custom). The Google API does not support these.
4. Duplicate email when A task was created and then forwarded to a user. The task
forwarding a task contains a start and finish date with some subject info and
(5090) a text body in the email. When the task arrives in the
inbox in gmail, it looks like a single item, but inspecting
the item, it really is three items all the same.
5. Email synchronized When you generate email messages and verify that they
previously does not synchronize to Gmail then uninstall & reinstall, the items
sync after a re-install previously synchronized do not sync to Gmail.
(4991) Resolution: At end of uninstall process; choose option to
cleanse data on Outlook account.
6. Google labels and Having Google labels will create a corresponding folder
associated Outlook under the Outlook Inbox. If you delete the folder from
folders do not delete either side (Google side or Outlook side) it does not stay
(5078) deleted, but will reappear on the next sync cycle.
Cause:
Sync cycle brings it back
Resolution:
Delete both folders quickly (before the next sync cycle).
10. Not all Outlook Some recurring events are not accepted by the Google
Calendar Dates are server (e.g., last workday of a given month).
Accepted in Google
Calendar (4900)
11. Outlook On-Line Mode MailShadow for Google Apps will miss changes made
Not Supported (5003) during if in on-line mode in Outlook.
Resolution:
Run in cached Exchange mode only in Outlook.
15. Splash Screen taskbar During startup the MailShadow splash screen causes a
windows has no blank Outlook taskbar item to appear.
header/Title (5046)
16. Outlook subfolders Subfolders under the Outlook Inbox are mapped to
under Inbox don't get “Gmail” label on Gmail.
“Inbox” label on Gmail
(5085)
17. Two Contacts with the If two contacts in Outlook/Exchange for the same person
Same Primary Email have the same primary email address, but all other fields
Address in Outlook different, and you delete one of the entries, it causes the
only show as One in second one to get deleted as well.
Gmail (5146) Cause:
Google uses the primary email address as its UID.
Resolution:
Use different primary email addresses in the two contact
items.
18. Updates on the same Updates on the same Calendar item sometimes get old
Calendar item reminder information (e.g., add and remove several
sometimes get old reminders and you may query old reminder instance
reminder information information)
(4894)
19. Updating the When you perform an update in a reminder on the Google
Reminders in Google Calendar item, Google does not register it as a change.
Calender do not One must change one of the other fields as well (e.g.,
Register or Sync back location)
to Outlook (4893)