Tia Cargo Handling Manual

TIA CARGO HANDLING
MANUAL
Tirana International Airport SHPK

Tirana International Airport
Nënë Tereza
Administration Building, Rinas
Tirana, Albania
Phone: +355 4 2381 600
Fax: +355 4 2381 545
E-mail: info@tirana-airport.com
Web Site: www.tirana-airport.com
Cargo Handling Manual
Version 2
Date: __.11.2011
Division/Department: Cargo Department
Person responsible: Director of Ground Handling Department
Tirana International Airport Nënë Tereza
Rinas, Tirana
Albania
Phone: 00355 4 2381 600
Fax: 00355 4 2381 545
E-Mail: info@tirana-airport.com
www.tirana-airport.com
Andrea Gebbeken Rolf Castro-Vasquez

Chief Executive Officer Chief Operations Officer
2
Editor: I.Larashi Validated by: Andrea Gebbeken / Approved by: R. Castro-Vasquez
Date of Validity 00.11.2011

Tirana International Airport Nënë Tereza, Administration Building, Rinas, Tirana, Albania
Phone: 00355 4 2381000 Fax: 00355 4 2381 545
E-mail: info@tirana-airport.com Website: www.tirana-airport.com
Version 2
Scope, Validity TIA
Responsible for Cargo Department

implementation
Ground Handling Department
Airport Services Department
Distribution List Chief Executive Officer (CEO), Chief Operation Officer (COO), Chief
Financial Officer (CFO), GH Director, AS Director, HR Director, QEHS
Director, Quality Management Specialist, Cargo Supervisors,
Procurement Manager, ASD/GHD/CargoD staff.
Ver. Date Editor Description

1 18.06.2010 Sokol Bunjaku Version 1
Alma Bako
Lindita Zaimi
2 00.11.2011 Igli Larashi Version 2
Alma Bako
The development of the Version 2 has
Lindita Zaimi
been based on the following key activities:
 Review of relevant published
documents
 Review of the 2010 Version of the
Manual
 Review of relevant policies,
legislation and best practice IATA/ICAO
 Review of key issues
 New TIA organizational structure
 Review of responsibilities
 Changing terminology
Signature
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TABLE OF CONTENTS
1. Cargo Department Organization and Management System

......................................................................................................................................... 7
1.0 Company Mission...................................................................................................7
1.1 Rules and Regulations............................................................................................8
1.2 Organizational structure........................................................................................10
1.3 Responsibilities, Qualification Requirements and Training....................................13
1.4 Source of Rules and Regulations..........................................................................18
1.5 Cooperation with other departments and responsibilities......................................23
2. Basics....................................................................................................................... 17
2.1 Basis of Air Transportation....................................................................................32
2.2 Relation with Contractual Parties..........................................................................32
2.3 Required Manuals.................................................................................................44
2.4 Safety Measures...................................................................................................44
3. Handling of Cargo....................................................................................................47
3.1 Acceptance of Cargo............................................................................................47
3.2 Export Cargo.........................................................................................................44
3.3 Transfer Cargo......................................................................................................44
3.4 Import Cargo......................................................................................................... 49
3.5 Delivery of Cargo..................................................................................................49
3.6 Document Handling..............................................................................................49
3.7 Unit Load Device Management.............................................................................49
4. Special Cargo........................................................................................................... 49
4.1 General Information..............................................................................................50
4.2 Dangerous Goods ................................................................................................34
4.3 Perishable Cargo (PER)........................................................................................50
4.4 Human Remains (HUM)........................................................................................34
4.5 Live Animals (AVI)................................................................................................50
4.6 Heavy Cargo (HEA)...............................................................................................34
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4.7 Diplomatic Shipments (DIP)..................................................................................50

4.8 Valuable Cargo (VAL)............................................................................................34
4.9 Vulnerable Cargo (VUN).......................................................................................50
4.10 Obnoxious Cargo (OBX) .....................................................................................34
4.11 Baggage Shipped as Cargo................................................................................50
4.12 Sporting Weapons (SWP)....................................................................................34
4.13 Weapons and Munitions of War (MUW)..............................................................50
5. Handling of Mail.......................................................................................................43
5.1 General................................................................................................................. 43
5.2 Acceptance of Mail................................................................................................43
5.3 Handling................................................................................................................ 44
5.4 Irregularities.......................................................................................................... 44
6. Irregularities............................................................................................................. 43
6.1 General................................................................................................................. 43
6.2 Cargo Charges Correction Advice (CCA)..............................................................43
6.3 Shipper’s Request for Changed Dispositions........................................................44
6.4 Handling Irregularities...........................................................................................44
6.5 Damaged Cargo....................................................................................................44
6.6 Delays in Forwarding............................................................................................50
6.7 Shortshipped/Offloaded or Overcarried Cargo.......................................................34
6.8 Part Shipments.....................................................................................................50
6.9 Missing/Found Cargo and Documents...................................................................34
6.10 Rerouting of Shipments.......................................................................................50
6.11 Impediments in Delivery of Cargo .......................................................................34
7. Elwis Data Handling Processing.............................................................................35
7.1 Validattion of the Elwis system data......................................................................92
7.2 NOTOC for TIA (Notification To Captain)..............................................................92
7.3 “TRUCK” System based on Elwis programs.........................................................93
8. Customs and Regulations.......................................................................................37
8.1 Conformity with procedures..................................................................................94
8.2 Customer Requirements according to SGHA........................................................94
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8.3 Documents to be issued........................................................................................98

8.4 Sealing of goods.................................................................................................100
8.5 Albanian Automated System for Customs Data (ASYCUDA)................................94
9. Security..................................................................................................................... 45
9.1 General Requirements and responsibilities...........................................................45
9.2 Security Control and Confidentiality......................................................................45
9.3 Training................................................................................................................. 46
9.4 Access Control......................................................................................................46
9.5 Screening and Documentation..............................................................................46
9.6 Inspection............................................................................................................. 49
9.7 Emergency Preparedness and Response.............................................................49
10. Performance Standards for Air Cargo and Mail.................................................107
10.1 Schedule 36 of the Concession Agreement........................................................50
10.2 Service Level Agreement....................................................................................50
10.3 Monitoring and Measurement of Performance....................................................51
11. Management Control and Records.......................................................................52
11.1 Document Control and Records..........................................................................52
11.2 Inspections.......................................................................................................... 52
11.3 Internal Audit.......................................................................................................52
12. References.............................................................................................................. 53
13. Abbreviations......................................................................................................... 53
14. Contacts.................................................................................................................. 54
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1. CARGO DEPARTMENT ORGANIZATION AND MANAGEMENT SYSTEM
1.0 Company Mission
TIA Mission
Tirana International Airport SHPK (TIA) has undertaken the operation, expansion,
administration and development of Tirana International Airport Nënë Tereza.
The mission of TIA is to provide Albania with a prestigious international aviation facility
offering efficient, safe and first-class service for passengers, airlines and other
companies. For those visiting this country by air, the first and last impressions will be the
capital’s well-managed airport.
TIA Vision
 Keep excellence in safety, security and environmental performance as first
priority;
 Be a model of financial viability and economic stimulation;
 Maintain a strong, flexible and capable team of professionals;
 Continue to excel in open relationships with our stakeholders;
 Become the best in airport processes;
 Become the best in customer service.
TIA Quality Policy

TIA set up a Quality Policy, aiming at ensuring high international standards of facilities,
safety, security and comfort, focusing on customer satisfaction.
One of the objectives of this policy is to build a positive quality and safety culture by
ensuring that the quality objectives and targets are understood and implemented at all
levels of TIA organization.
TIA Policy for Cargo Handling

Through cargo handling service, TIA aims to meet Albania's demand for air cargo
transportation and helping develop the local business, opening up new possibilities for
its customers paired with very attractive operating costs.
TIA, in collaboration with the airlines operating at the Airport, plays a significant role in
satisfying the transport needs of its customers. Cargo aims to be an incentive to local
business developments, marking important achievements through stimulating further
developments.
Targets for Cargo

TIA Cargo offers to customers a full cargo service ensuring safe, secure and smooth
handling of all cargo and mail. Cargo is containerized and palletized in both the main
and lower decks. Expedited shipping is available for most freight, and includes options
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such as refrigeration or chilled storage during transport. Customers also have access to
personalized options for the shipping of goods needing special care of value, live
animals and hazardous materials. Any combination of these options can be used to
deliver goods at international flight destinations.
The Cargo Department aims to:
 increase the overall volume of cargo and mail;

 improve the quality of the services offered, through:
a) Training all personnel adequately;
b) Ensuring the deliverance of high quality services to all customers;
 Ensure safe and smooth handling of all cargo and mail.
1.1 Rules and Regulations
Regulatory and legal requirements, national, European and international regulations,

which the airport operation concern, are the basis of the guidelines and practice. The
statutory and regulatory requirements are the basis of the decision to approve the TIA
Airport Rules and Regulations and their implementation. International regulations and
recommendations, for example, the ICAO and IATA regulations are implemented, and
are subject to constant verification.
Any export air freight handling must be carried out in accordance with Air Rules and
Regulations, in particular:
 EU OPS, is the transposition into EC law of JAR-OPS 1 as specified by Regulation

(EC) No1899/2006 of the European Parliament, established to reinforce the Airlines’
organization and to guarantee flight safety;
 Freight Security (January 1999) which ensures conformity with recommendations of
Annex 17 ICAO (April 1993), and the safety program advocated by the European
Civil Aviation Conference (ECAC);
 Recommendations on Transport of Dangerous Goods – United Nations Model
Regulations Volume I-II (latest publications).
 Recommendations on Transport of Dangerous Goods – United Nations Manual of
tests and Criteria. (latest edition)
 Law No. 9312, dated 11.11.2004 “On the ratification of the Concession Agreement
 Air Code of Albania;
 Albanian Customs Code, dated 27.01.1999;
 Law nr.9255 dt.15.07.2004 “For the Unification of Certain Rules for International
Carriage by Air”,
 Law nr.8310 dt.19.03.1998 “For Civil Aviation Security”, changed.
 Law No.9108, dated 17.7.2003 “On chemical substances and preparations”;
 Law No. 8025, dated 9.11.1995 “On Protection against Ionic Radiation”;
 IATA Airport Handling Manual (latest edition)
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 IATA Dangerous Goods Manual; (latest edition).

 IATA Cargo Services Conference Resolution Manual; (latest revision)
 IATA Air Cargo Tariff (TACT) Manual (latest revision)
 IATA Safety Audit Ground Operations (latest edition)
 Service Ground Handling Agreement (SGHA) between TIA and airlines;
 IATA Cargo Interchange Message Procedures Manual; (latest edition)
 IATA Live Regulations Manual (latest revised edition).
 IATA Perishable Cargo Regulations (latest revised edition)
 Airlines Cargo Handling Manual; (latest revised)
 TIA Aerodrome Operation Manual. (latest revised)
Within this framework, TIA Cargo must enforce these laws at every airfreight reception
point.
1.1.1 Legal requirements according to Concession Agreement
Schedule 22 of the Concession Agreement: TIA provides, operates and maintains the
Cargo Centre in order to accommodate the cargo needs of the Airport on a site to the
Cargo Terminal with access to the north apron, capable of handling not less than 4,500
tons of freight per annum on the specified basis and capable of expansion to handle not
less than 6,000 tons of freight per annum on the specified basis.
Cargo Centre is to include all accommodation necessary for the management of cargo
transactions, including freight forwarding office, customs department and similar.
TIA provides adequate security measures to ensure cargo storage.
TIA provides and maintains cargo handling equipment and appropriate vehicle(s) in
Cargo areas.
The Cargo Centre provides for the handling of outbound and inbound cargo services,
import/export, loading/unloading, staging, storage, security, customs, and offices. The
Cargo Centre has landside and airside access. The cargo area height is approx. 11 m.
Main features of the Cargo Centre:
 Main Cargo hall, hazardous goods room, vulnerable room, imposed floor loading: 25
Kn/M²;
 Storage rooms, including refrigerated store;
 Offices;
 Staff rooms;
 Fire detection and alarm system (sprinkler system);
 IT and telecommunication network (cabling).
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TIA shall employee suitably trained personnel for cargo handling activities or procures
suitably licensed subcontractors.
Schedule 37 of the Concession Agreement: TIA shall ensure that Cargo and mail
handling is performed to IATA Airport Handling Manual AHM 300 and shall supply
sufficient staff and equipment to handle the current and future cargo and mail demand.
When TIA handles freight acceptance, containerization, transfer to tarmac and freight
loading, the company will guarantee the control of the following points:
1. Freight acceptance;
2. Document acceptance;
3. Freight safety (freight security, wearing of security badges, transfer to tarmac…);
4. Palletisation and lashing down;
5. Weighing of loads;
6. Checking volumes of shipments (measuring consignments);
7. Send Manifests and copy Air waybills to TIA Cargo;
8. Control of his own sub-contractors;
9. Data tracing and recording where applicable.
TIA guarantees that staff is:
 Up to date with regulation courses (dangerous cargo, palletisation/lashing down,

safety);
 Trained to prevent illicit activities.
The training courses for the staff could be ensured by TIA or by local IATA approved
schools.
1.2 Organizational structure
Company structure (dated: 1 January 2011)
The following flow chart defines TIA’s organizational structure:
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TIA ORGANIZATIONAL CHART
o T
f
I
0 A Administrative
1 Council
. of TIA Human Resources Department
0
1
O Internal Audit Office
. R Chief Executive
Communication Department
2 Officer
0 G
1
1
A QEHS Department
N
I Legal Office
Z
A
T
I CFO COO
Financial Division Operation Division
O
N
Business Planning & Commercial and Property
A Controlling Department Airport Services Department Department
L
Accounting & Treasury
Department Ground Handling Department
C Procurement and Insurance

H Office Cargo Department
A
R IT & T Department
T
Airline Marketing Department
Construction Department
The Operation Division which is headed by the COO fully implements TIA’s aviation
strategy.
There are six operational departments in the Operation Division, all reporting directly to
the COO.
The operational responsibilities remain with the Ground Handling, Airport Services and
Cargo Department.
TIA Cargo Department

Cargo service is organized as a department within Operation Division. The Cargo
Department collaborates with all the other departments of the Operation Division through
the regular meetings and through informal meetings as required. The Cargo Department
reports to the COO on cargo operations and safety issues.
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The Cargo Department has meetings of its staff to assess cargo volume and issues, and
provide briefings as necessary.
The Cargo Department has two main areas of activities:
- Export Cargo
- Import Cargo
- Warehouse and cargo storage
The scope of the Cargo Department is to ensure:
 The safe, punctual and economic operation of all cargo and mail procedures
including:
- Cargo handling;
- Cargo storage;
- Document handling;
- Cargo statistics;
- Sales;
- Mail Handling;
 The establishment and maintaining of the contacts with authorities in relation to cargo
service.
The following flow chart defines Cargo Department organizational structure:
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CARGO ORGANIZATIONAL SCHEME *
Cargo Department
Director
Cargo Supervisor
Office Staff Warehouse Staff Cargo Billing Agent
Cargo Agent Warehouse Clerk

Import - Export
Cargo Agent GSA Specialist

Mail Coordinator Worker
Cargo Agent Worker/ Loader

System Coordinator
* For approval
1.3 Responsibilities, Qualification Requirements and Training
1.3.1 Cargo Department Responsibilities
The main responsibilities of the Cargo Department are:
• Freight acceptance;
• Document acceptance;
• Freight safety (freight security, wearing of security badges, transfer to tarmac…);
• Palletization and lashing down;
• Weighing of loads;
• Checking volumes of shipments (measuring consignments);
. Preparing the airway bill and manifests to carriers
Sale and fare distribution to agents and local shippers as per airlines quoted fare
and IATA Air Cargo Tariffs.
Booking, registering for consolidation data’s on authorized airlines cargo booking
systems.
• Send manifests and copy air waybills to airlines;
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• Control of own sub-contractors;

• Data tracing and recording where applicable;
• Reporting delays in transit and other irregularities such as non-delivery to issuing
carrier at airport of departure;
• Reporting of damaged shipments and arranging for re-packing;
• Tracing;
• Delivery of shipments to consignee or his appointed broker against clean receipt.
The following table contains detailed description of processes and activities performed
by Cargo Department and the respective responsibilities:
R
ACTIVITY PERFORMED BY Airline TIA esponsible
Commercial/Sales X X Cargo Agent

Cargo booking X X Cargo Agent
Goods handling X Cargo Agent
Freight acceptance X Warehouse Staff
Locate in Storage area X Warehouse Staff
Preparation of Export Cargo X Warehouse Staff
Import Handling X Warehouse Staff
Mail Handling X Warehouse Staff
Conducting inventory of Cargo Warehouse X Warehouse Staff
Reporting Cargo to the custom authorities X Warehouse Staff
Arranging with Cargo staff for repacking in X Warehouse Staff
case of damaged shipments
Reporting to Team Leader X Warehouse Staff
Cargo Agent
Preparing reports for transporting cargo X Warehouse Staff
and mail Cargo Agent
HANDLING OF DOCUMENTS
Reception and acceptance X Cargo Agent

Booking, tracing and reservation of Cargo X X Cargo Agent
and Mail
Reporting of damaged shipments and mail X Cargo Agent
Delivery of documents to the consignee X Warehouse Staff
and customs representative
Preparation of departures X Cargo Agent
Import handling X Cargo Agent
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Transit handling X Cargo Agent

Handling of irregularities X Cargo Agent
Mail documents handling X Cargo Agent
(Express Cargo) X Cargo Agent
LOAD UNITS
Handling X Warehouse Staff

Administration and container management X Warehouse Staff
Cargo Agent
Storing ULD-s X Warehouse Staff
CUSTOMS
Issue of documents X Cargo Agent

Correspondence with customers in X Cargo Agent
connection with Cargo and Mail
Sealing X Warehouse Staff
SAFETY X
Applying local TIA measures X Warehouse Staff

Cargo Agent
Checking that the outgoing cargo and mail X Warehouse Staff
meet the requirements for safety and Cargo Agent
security
EDP PROCESSING
SITA
TIA (own system Elwis)
Tracing of shipments (yes/no) X X

Interface between GHA/Airline cargo X
systems (yes/no)
EDI Processing of irregularities (yes/no) X
Cargo imp Messaging (yes/no) X Cargo Agent
CARGO 2000 messages N/A N/A Cargo Agent
BKD (yes/no) X X Cargo Agent
FWB (yes/no) X Cargo Agent
FHL2 (yes/no) Cargo Agent
RCS (yes/no)
DEP (yes/no)
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RCF (yes/no) X Cargo Agent

NFD (yes/no) X Cargo Agent
DLV (yes/no) X Cargo Agent
Manual NOTOC X Cargo Agent
“TRUCK” facility X Cargo Agent
1.3.2 Responsibilities of Cargo Director, Cargo Supervisor, Cargo Billing Agent
Cargo Director
 Lead, manage and coordinate Cargo Department policies, procedures, manual and
practices;
 Plan, develop and implement TIA Cargo strategy (including implementation of
operation standards, service contracts, clearance procedures, customer service,
etc);
 Monitor, measure and report on Cargo issues, opportunities and development plans
and achievements within agreed formats and timescales;
 Review and analyze Cargo budget. Manage and control departmental expenditure
within agreed budget;
 Evaluate and monitor ground equipment used by Cargo staff, for any needs and
maintenance;
 Establish and maintain contacts with authorities, carriers, customs in relation to
cargo service;
 Ensure quality control and inspection of contracting companies related to cargo
transport.
 Monitor distribution of Carrier manuals, instructions, procedures and assure
compliances.
 Assign a direct substitute during annual leaves, training attendances or any other
different leave period as responsible for duties, staff and data’s.
Cargo Director reports to COO.
Cargo Supervisor
 Supervise the movement of cargo and mail in ramp and warehouse according to TIA
Cargo Handling Manual and airline cargo manuals;
 Resolve customer complaints, and answer customers' questions regarding policies
and procedures;
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 Supervise the work of office, administrative and customer service employees to

ensure adherence to quality standards, deadlines, and proper procedures, correcting
errors or problems;
 Preparing and signing duty's report in connection with cargo activities;
 Provide employees with guidance in handling difficult or complex problems, and in
resolving escalated complaints or disputes;
 Implement corporate and departmental policies, procedures, and service standards
in conjunction with management.
Cargo Billing Agent
 Issue invoices for cargo services based on Airway Bills and Warehouse Entry-
Dispatch notes Collect Cash payment and deposit them in TIA’s Bank Account;
 Input invoice data in ELWIS System;
 Follow up accounts receivables for timely payment;
 Prepare reports and analysis as required;
 Prepare and maintain correspondence with Cargo customers;
 Answering promptly to Customer service request and needs.
1.3.3 Cargo staff performance and training
According to TIA Training Policy, all major activities are conducted within the TIA Human
Resources Department with an intention to create and implement a common and
integrate comprehension of the company training and to plan, evaluate and control such
human development processes.
Training needs identification is the diagnostic phase and shows which training is best
and the most cost-effective way to ensure job performance improvement for TIA
employees. Training plan (compiled through the Training Needs Assessment Form) is
obligatory to be completed annually by all departments/directors/managers who intend to
organize trainings for their employees and themselves during the following year. The
training plan is the base for the training budget, which is a part of the company financial
plan.
The responsibility of the HR Department is to keep an archive of all conducted trainings

and documentations such as Training Needs Assessment Forms, Training Request
Forms, Training Reports, and Training courses’ Certificates.
For better evaluation of what job related trainings should be provided to employees and
identification of training needs, each department keeps a database with all information of
previous staff trainings including respective obligatory and non-obligatory trainings,
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refresher trainings, re-trainings, recurrent trainings and their frequency.
1.3.4 Cargo Handling Department Training Program
TIA/Cargo Handling Department has established an operating training program which

follows TIA Training Policy and National and International requirements aiming to
improve the education and performance of staff performing Cargo Handling activities.
This training program covers all activities related to the training process of Cargo
Handling Department . This aim of the training program is to:
 To provide proper implementation of the adequate standards and practices in the
cargo handling personnel through designed trainings.
 Regulate eligibility of training in accordance with international aviation standard laws
and regulations or local government air transport laws obligations and rules.
 Define and appoint type of trainings which TIA CHD will consider as mandatory
needs based in international standards and establishing a guideline for the planning
of all other training needs and requirements.
 Assuring quality of service
TIA CHD in principle is defining and appointing the following types of trainings:
Obligatory Trainings for Cargo staff
Dangerous Goods (DGR) training category 5, 7, 8

Together with those categories the Cargo Export-Import must have necessary staff
certified in category 6 for ensuring cargo acceptance (reference TIA CHM 1.3.3 and
IATA DGR Table 1.5 A/ISAGO GOSM Ed.2 Rec.0-2010 5.3 ORM-H.5.3.1-5.3.13).
The Dangerous Goods Training must be according IATA DGR table of reference 1.5 A
as per latest edition in circulation.
The Dangerous Goods Training must be performed from trainer certified as instructor
and trainer from IATA/or recognized IATA member airline staff/authorized IATA
Accredited Training School (ATS) as per ISAGO Standards (ISAGO GOSM Ed.2 Rec.0-
2010 5.3 ORM-H 5.3.12)
The Dangerous Goods Training may be also performed from IATA person or
organization certified as also approved by relevant authorities in state where operations
are conducted.
Cargo Handling Dangerous Goods Training Requirements
Category of Personnel (See key below)

Aspects of transport of dangerous goods by air
with which they should be familiar, as a minimum 1 1 1
1 2 3 4 5 6 7 8 9
0 1 2
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General philosophy X X X X X X X X X X X X
Limitations X X X X X X X X X X X
General requirements for shippers X X X
Classification X X X X X
List of dangerous goods X X X X X
General packing requirements X X X X
Packing instructions X X X X
Labelling and marking X X X X X X X X X X X X
Shipper's Declaration and other relevant
documentation
X X X X X
Acceptance procedures X
Recognition of undeclared dangerous goods X X X X X X X X X X X X
Storage and loading procedures X X X X
Pilots' notification X X X
Provisions for passengers and crew X X X X X X X X X X X X
Emergency procedures X X X X X X X X X X X X
No. Category of Personnel

Shippers and persons undertaking the responsibilities of shippers’, including operator's staff acting as
1 shippers, operators staff preparing dangerous goods as Company Materials (COMAT)
2 Packers
3 Staff of freight forwarders involved in processing dangerous goods
4 Staff of freight forwarders involved in processing cargo, mail or stores (other than dangerous goods)
5 Staff of freight forwarders involved in the handling, storage and loading of cargo, mail or stores
6 Operator’s and ground handling agent’s staff accepting dangerous goods
7 Operator’s and ground handling agent’s staff accepting cargo, mail or stores (other than dangerous goods)
Operator’s and ground handling agent’s staff involved in the handling, storage and loading of cargo, mail or
8 stores and baggage
9 Passenger handling staff
10 Flight crew members and load planners
11 Crew members (other than flight crew members, e.g. Cabin crew members)
Security staff who deal with the screening of passengers and their baggage and cargo, mail or stores, e.g.
12 security screeners, their supervisors and staff involved in implementing security procedures.
* Reference: IATA Dangerous Goods Regulations 53nd Edition, Effective 1 January 2012
IATA Shipping Perishables Training

As per IATA AHM060 the cargo export-import staff must have completed the Shipping
Perishable Cargo Training.
The training must have the following curricula/content:

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 Government regulations and Border Inspection Posts

 Environmental conditions and temperature control
 Container requirements for chilled and frozen goods
 Incompatible loads
 How to prepare a Perishable Cargo Center
 General design requirements for thermal, insulated and refrigerated containers.
The frequency of this training is every two years.
GSE/Warehouse management Training

This training is necessary for self operation of Cargo Aircrafts and includes:
 Operating aircraft doors for WB/NB aircraft types
 Operating GSE Equipment in safe and secure manner (certified operator)
 Warehouse operational concept.
 Emergency procedures
International Aviation Law and Government Mandatory trainings
On this type of trainings are registered all mandatory training to be performed from all
TIA cargo staff based on international aviation laws and on Government air laws
requisites as followed:
Safety Awareness Training (Albanian CAA Training and syllabus may be subject of
approval)
 Airside Safety Instructions
 Accidents and Incidents
 Personal Protection Equipment
 Hazards
 FOD
Security Awareness Training (Albanian CAA Training and syllabus may be subject of
approval)
Cargo Security Training (Albanian CAA Training and syllabus subject of approval)
All other government mandatory trainings.
Non Obligatory Trainings for Cargo staff
 Basic cargo courses

 Elwis System training
Advanced Cargo Skills and Procedures

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This is a mostly recommended training module for cargo export-import agents that must
include the following functionalities:
 Evaluate air cargo's functions, regulations, and limitations
 Reduce your costs by maximizing your knowledge of aircraft loading procedures
 Understand the handling requirements of special cargos and the value they add to
your operations
 Rate cargo shipments, including disbursements and valuation charges
 Recognize advanced topics of Cargo Operations
The frequency of this training is every three years.
IATA Air Cargo Profesional (ACP)

It is a recommended process of certification from IATA for all Cargo staff and freight
forwarders. The frequency of this training is every two years.
Recommended Performance and Individual Skills trainings

This kind of trainings implies training of CHD employees on skills such as
communication, leadership, language, etc important for the personal development of
Cargo Handling staff.
On this type of trainings are included also trainings from international civil aviation
organisations or agencies, airlines as part of adopting their standards on ground
handling operations.
Internal Trainings
This type of trainings are considered trainings to be performed internally to the staff
from trainer or company instructors as follows:
 Emergency Preparedness Training

 Behaviour and Communication with Customers
 Human Factor
 Introduction to Environment and Quality Management System
 Health and Safety at Work
 All other internal trainings
1.4 Source of Rules and Regulations
External Internal Periodicity Issued by

Airline TIA
Transport Construction
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 IATA TACT RULES & TARIFFS X 3 monthly IATA
 OAG (Air Cargo Guide) X Monthly UBM

AVIATION
 IATA Cargo Conference Resolution X Annually IATA
Manual
 COURAGE INFORMATION X
(for agents linked to FAST system)
 EU-OPS 01 X EASA
Acceptance of freight
 All types of freight
IATA Airport Handling Manual X Annually IATA
All Operating Manual of carriers X Not Specified Airlines
Special Cargo
 (Special Cargo Handling Manual)
 IATA Dangerous Goods Regulations X Annually IATA
 ICAO Annex 18 - X Not Specified ICAO
 UN ADR Volume 1-2 X X Not Specified UNITED

NATIONS
 UN ADN Volume 1-2 X X Not Specified UNITED
NATIONS
 UN Recommendation on transport of Dangerous X X Not Specified UNITED
NATIONS
Goods- Manual criteria Volume 1-2
 IATA Live Animal Regulations X Annually IATA
 IATA Perishable Cargo Regulations X Annually IATA
Handling
Palletisation + Weighing + Labeling
 Carrier Instructions X X Annually Airlines
 IATA Technical Manual X X Annually IATA
 IATA Dangerous Goods Regulations X Annually IATA
 IATA Airport Handling Manual X Annually IATA
Post office mail

Union Postal Universals (UPU) Standards X Annually UPU
Manual
Freight safety
Carrier/Freighter Instructions Not Specified Not
Specified
Information exchange Documents
 IATA Cargo Interchange Message X Annually IATA
Procedures Manual
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 Carrier Cargo interchange message X Annually Airlines

procedures instructions
1.5 Cooperation with other departments and responsibilities
Cargo Department liaise with other department’s directors/managers so as to

understand all necessary aspects and needs of Cargo development, and to ensure they
are fully informed of Cargo objectives, purposes and achievements.
 Cargo Department with Airport Services Department, QEHS Department, IT&T

Department, Airline Marketing Department, Ground Handling Department;
 Cargo Department with Human Resources Department, Commercial & Property

Department, Communication Department, Legal Department;
 Cargo Department with Financial Division (Business Planning and Controlling

Department, Procurement Office).
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2. BASICS
2.1 Basis of Air Transportation
2.1.1 International Civil Aviation Organization (ICAO)
The ICAO is an international organization at governmental level, through which the

contracting governments have agreed on regulations and certain principles, such as:
 To ensure safety of flights in international air navigation;
 To provide safe, regular, efficient and economical air transport;
 To ensure that the rights of contracting states are fully respected and that every
contracting state has a fair opportunity to operate international airlines.
The ICAO has defined the international standards and recommendations for the
clearance of civil aircraft, crews, passengers and cargo in Appendix 9 of the ICAO
Convention of Chicago (1944). Deviations from these standards and recommendations
are only possible when the respective governments have informed ICAO about
appropriate reservations. These reservations are contained in the Supplement to
Appendix 9.
To guarantee rapidity and efficiency in air traffic, the ICAO members make a constant
effort to simplify the clearance of aircraft, crews, persons and cargo.
2.1.2 European Civil Aviation Conference (ECAC)
The European Civil Aviation Conference is an international organization with close ties to
the United Nations, the International Civil Aviation Organization, the Council of Europe
and the institutions of the European Union such as EUROCONTROL and the European
Aviation Safety Agency – EASA (the successor of Joint Aviation Authorities – JAA).
ECAC was founded in 1955 in order to "promote the continued development of a safe,
efficient and sustainable European air transport system by harmonising civil aviation
policies and practices amongst its Member States and promoting understanding on
policy matters between its Member States and other parts of the world".
2.1.3 European Aviation Safety Agency (EASA)
The European Aviation Safety Agency (EASA) is an agency of the European Union (EU)
with offices in Cologne, Germany, which has been given regulatory and executive tasks
in the field of civilian aviation safety. It was created on 15 July 2002, and it reached full
functionality in 2008, taking over functions of the JAA (Joint Aviation Authorities). The
EASA is the successor of Joint Aviation Authorities (JAA) which took care of previous
aviation safety issues in Europe before the decision was made to form the EASA. The
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major difference between the EASA and the JAA is that JAA did not have the legislation
authority that the EASA has.
The EASA creates and implements aviation safety regulation on behave of the European
Union. EASA does still not handle all aviation safety regulation in the EU. On behave of
the European Union, the EASA is making an effort to standardize Aviation and aviation
safety in Europe. The EASA is concentrating in achieving quality and standardization in
Production of aeronautical parts; design of aeronautical parts; issuing primary
certification; maintenance organization approval; and maintenance organization
approval.
The EU member states has been replaced the JAR-OPS 1, published by JAA, with the
EU-OPS on 16 July 2008. The regulations concern Training, Documentation,
Procedures and Compliances in several categories, among them important for safety
and security of cargo operations.
2.1.4 European Union (EU)
The European Union (EU) has introduced the EU-OPS regulations on 16 July 2008
specifying minimum safety and related procedures for commercial passenger and cargo
fixed-wing aviation. The regulations are derived from JAR-OPS 1, after consultations
between the EU and JAA .
EU-OPS is the transposition into EC law of JAR-OPS 1 as specified by Regulation (EC)

No1899/2006 of the European Parliament and of the Council of 12 December 2006
amending Council Regulation (EEC) NO 3922/91 on the harmonisation of technical
requirements and administrative procedures in the field of civil aviation.
A summary of the differences between JAR-OPS 1 and EU-OPS are listed below:
 EU-OPS has been implemented as an amendment to Annex III to EC Regulation

3922/1991
 EU-OPS has become effective in all EU member states and Norway, Iceland and
Switzerland.
 JAR-OPS 1 remains effective in all other JAA countries.
2.1.5 National Regulations
National regulations of Republic of Albania are based on:
 Chicago Convention and its Appendices

 EU OPS
 Warsaw and Montreal Convention
Albanian national regulations related to the transportation of cargo are:

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Carriage by Air”,
2.1.6 International Air Transport Association (IATA)
The IATA is an organization of international and domestic airlines, which have agreed on
and set up rules and regulations relating to:
 safe, regular and economical air transportation;
 coordinated fares and rates;
 operation, traffic, technical, financial, medical, legal and handling procedures;
 cooperation with ICAO and other international organizations;
 conditions of contract.
TIA is a member of IATA and active participant at:

 Cargo Services Conferences;
 Cargo Agency Conferences;
 Cargo Tariff Coordinating Conferences.
2.2 Relation with Contractual Parties
2.2.1 IATA Standard Ground Handling Agreement (SGHA)
The IATA SGHA normally consists of three parts:

 Main Agreement
 Annex A and
 Annex B.
A so-called Simplified Procedure requires only Annex B, but with an additional preamble,
that includes the Main Agreement and Annex A in their standard wording without
repetition of the full text.
Different versions of the IATA Standard Ground Handling Agreement (SGHA) exist:
 IATA AHM 810 April 1993;
 IATA AHM 810 April 1998;
 IATA AHM 810 January 2003;
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New ground handling agreements, including for execution of Cargo and Mail Services
should be concluded according to the newest version of SHGA, preferably as Annex A,
For more Information see AHM Section 1.3.1 IATA Standard Ground Handling
Agreement.
Requirements for Conclusion of SGHA Agreement

The following process shall be followed before SGHA agreement is concluded with
external service provider for cargo and mail services. Pre-audit or assessment shall be
executed to ensure that cargo handling agent can provide:
 necessary facilities, workspace, equipment, supporting services and work

environment to satisfy cargo operations safety and security requirements;
 personnel that posses necessary knowledge, skills, training and experience when
delegated to positions that affect safety and security of cargo operations;
 effective management and control of documentation and/or data used in conduct or
support of cargo operations;
 a process in place that ensures TIA procedures as published in CHM will be
complied with;
 a process in place that a copy of the latest effective edition of the IATA Dangerous
Goods regulations (DGR) including addenda is available at each location where
cargo operations are conducted;
 a system in place for the management and control of operational records that
includes generation of back-up record files when electronic system is used;
SGHA or additional service level agreement shall identify measurable specifications that
can be monitored by TIA to ensure requirements that affect the safety and security of
cargo operations are being fulfilled.
Filing
SGHA Agreements must be filed at TIA , Contracts Department. When SGHA
Agreement is concluded with another provider for Cargo and Mail services a copy shall
be filed at TIA , Cargo Department.
2.2.2 General Sales Agents
General Sales Agents are persons, legal entities or other airlines, appointed to represent
the TIA in a certain geographical area or territory, to promote the TIA sales, and to
perform booking and accounting functions.
A General Cargo Sales Agreement must be concluded with contracting party

representing TIA . These agreements are filed at TIA Cargo Department.
2.2.3 Cargo Sales Agents
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Cargo Sales Agents are persons or firms, engaged in promoting and receiving
shipments from the public and preparing these ready for carriage. IATA Cargo Agents
are approved by IATA to act as agents for those IATA carriers appointing them.
A Cargo Sales Agreement must be concluded with agents executing sales services and
issuing Air Waybills on behalf of TIA . These agreements are filed at TIA Cargo
Department.
2.2.4 Agreement with Carriers
Other agreements concluded by TIA in relation to Cargo Services serve special

purposes. No TIA Air Waybill may be issued for transportation over the lines of a carrier
that does not have one of the following agreements concluded with TIA.
2.3 Required Manuals
The following manuals shall be kept by:

 TIA Cargo Acceptance and Handling Personnel
 TIA Cargo Handling Agent Personnel
Manuals Cargo Handling Cargo Import-

& Wareouse Export Agent
Cargo Handling Manual (CHM) M M
IATA Airport Handling Manual (AHM) M M
IATA Dangerous Goods Regulations (IATA M M
DGR)
IATA Live Animals Regulations ( IATA LAR) M M
IATA Perishable Cargo Manual (IATA PCR) M M
IATA TACT Rules M M
IATA TACT Rates O M
IATA Cargo IMP Manual O M
OAG World Airways Guide O O
OAG Air Cargo Guide O O
NOTE:
M These manuals must be kept as mandatory.
O These manuals are optional.
Manuals that are indicated as mandatory must be available at each location where cargo
operations are conducted
2.4 Safety Measures

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2.4.1 General
The safety measures are as relevant as security measures to ensure safe air traffic
operation. The following safety measures are currently in force in order to:
 prevent dangerous goods from being accepted as general cargo;

 ensure that cargo accepted for carriage is weighed correctly in order not to
jeopardize safe flight operation;
 ensure that packaging is of such quality to protect goods and not to represent any
hazard to aircraft structure, the handling personnel or other goods.
a) Dangerous Goods Embargo
By the order of Flight Operations manager and until further notice Dangerous Goods
shall not be accepted for transport by air.
For more information, see CHM 4.2
b) Duty to provide Information and Training
All employees of the TIA Cargo Department with management tasks must be informed
on the current status of the safety measures at regular intervalls.
All other employees must be informed by Cargo Director in a suitable manner so that
they can implement the safety measures concerned in their handling area reliably and in
the specified scope.
Each Cargo Handling Agent of TIA must be provided with a copy of these instructions.
Cargo Handling Agent’s management personnel must be sufficiently instructed on the
safety measures and must ensure that its personnel receive adequate training in
acceptance, handling and recognition of hidden dangerous goods.
c) Legal Basis
The legal basis for the implementation of these safety measures are the requirements of
the EU OPS Subpart R, and the regulations of the Transport of Dangerous Goods.
2.4.2 Description of Safety Measures for Cargo
Cargo safety measures are based on prevention. Cargo delivered for transportation on
Airlines’ passenger aircraft must be subjected to:
 documentation check
 packaging, marking and labelling check,
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 weight check,
Procedures for Acceptance
Documentation Check
The following safety relevant issued must be checked:
 Check if AWB shows any presence of declared dangerous goods;

 Check nature of goods and compare with Hidden Dangerous Goods descriptions see
CHM 4.2.3 or IATA Dangerous Goods Regulations Sub-section 2.2.
 Check supporting documents (e.g. invoices, certificates) for any indication of
dangerous goods;
Air Waybills issued for transport of declared dangerous goods commodities must be
refused.
In case of hidden dangerous goods and other doubtful cases, a clarification must be
sought from the shipper on exact nature of goods and Material Safety Data Sheet
(MSDS) requested.
Packaging, Marking and Labelling Check

The following safety relevant issues must be checked:
 Packaging must be of such quality to keep goods together and protect them against
damage during transportation;
 Goods delivered for transport must not have any sharp parts exposed that might
endanger handling personnel and damage aircraft compartment and other goods;
 Liquid dangerous goods must be delivered in good quality receptacles with
enclosures tightly closed and marked or labelled with package orientation labels;
 Shipments delivered as general cargo must be checked for any dangerous goods
markings, hazard or dangerous goods handling labels. If found, shipment must be
stopped and returned to shipper/agent.
Shipments with inadequate packaging must be stopped and returned to shipper/agent

for repacking.
Weight Check
Weight check is a safety relevant issue. Weight check at acceptance is mandatory.
Single pieces exceeding 150 kg must have gross weight marked on the cargo
identification label or outer surface of the package.
Reliability of Weight Scales

TIA/Cargo Department controlling the weight of shipments must check the reliability of
weight scales at least once a year or as otherwise specified by appropriate national
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authority. For each weight scale in use a written check-record must be issued.
Each scale must be marked with the date of the check. Cargo Department must retain
proper weight scale check-records for a minimum of two (2) years. Airlines reserves the
right to inspect these records at regular intervals.
2.4.3 Description of Safety Measures for Mail
Transport of dangerous goods in the mail is forbidden by UPU Convention, with a few
exceptions (dry ice, infectious substances, low activitiy radioactives). Cargo Handling
Agent’s acceptance staff or Air Mail Handling Offices must ensure that such mail is not
loaded on board of aircraft.
Procedures for Acceptance
Same safety relevant measures must be applied as for cargo.
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3. HANDLING OF CARGO
3.1 Acceptance of Cargo
3.1.1 Shipment Preparation
a) Air Waybill (AWB)
An Air Waybill (AWB) is the document made out by or on behalf of the shipper that
evidences the contract between the shipper and carrier(s) for carriage of goods over
routes of the carrier(s). An AWB is by far the most essential transport document and was
established at the WARSAW Convention in 1929. An AWB legally stipulates liabilities of
carrier(s) and limits on compensation, rights and obligations of the shipper, consignee
and carrier(s) and is non- negotiable.
Types of Air Waybill

The following types of Air Waybill are in use:
 Airline Air Waybill : AWB with preprinted issuing carrier identification
 Neutral Air Waybill : AWB without preprinted identification of the carrier
 Substitute Air Waybill : For exercise or duplicate copy purposes
The Purpose of an Air Waybill

Air Waybill serves for several purposes as:
 proof of receipt of the goods for carriage;
 documentary evidence of the conclusion of the Contract of Carriage between the
shipper and the carrier;
 dispatch note on which the documents to accompany the consignment and shipper’s
special instructions are noted;
 invoice for transportation charges (freight bill);
 certificate of insurance, if insurance coverage has been obtained through the
intermediary of the carrier,
 document for the export, transit, and import requirements of appropriate customs
authorities;
 instruction to carrier’s staff with regard to handling, dispatching and delivering of the
consignment
Validity and Duration of the Contract of Carriage

The validity of the carrier’s contract of carriage starts when the AWB is executed
(issued), which is said to be when:
 The AWB is signed by the shipper or on his behalf by his authorized agent, and
 It is signed by the carrier or on his behalf by his authorized cargo agent.
The validity of the carrier’s conrtact of carriage expires when the consignment is
delivered to the consignee stated on the AWB.
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Use of Air Waybill

Air Waybill may be used:
 for transportation of individual shipments; or
 as a Master Waybill to cover transportation of consolidation shipments.
b) Completion of Air Waybill
Responsibility for Completion. The shipper is responsible for the correctness of the
particulars and statements relating to the goods which he inserts in the AWB or which
are inserted on his behalf.
The shipper will be liable for all damage suffered by the carrier o any other person by
reason of irregularity, incorrectness or incompleteness of the said particulars and
statements, regardless or whether the AWB is completed by himself, or on his behalf by
the carrier or his authorized agent.
With his signature, the shipper simultaneously confirms that he agrees to the Conditions
of Contract as set forth on the reverse side of the AWB and to the Conditions of
Carriage.
Instructions for the Completion. Air Waybill must be legibly prepared in accordance
with the instructions as laid down in IATA TACT Rules 6.2.
The Air Waybill must be issued in accordance with Shipper’s Letter of Instruction at the
time the shipment is received from the shipper.
In no case may the Air Waybill be executed (signed and receipted) before the complete
shipment has been received and is accepted for carriage.
All known entries on the Air Waybill must be inserted at time of issuance and all copies
of the Air Waybill must be identical.
Only one Air Waybill must be issued for each shipment and must cover all parts of the
shipment.
The Air Waybill including all particulars shall be executed (typed) in English language.
Any amendments (including additions) to information shown or required on the Air

Waybill made by any participating carrier must be made on all remaining parts of the Air
Waybill and properly identified by the carrier making such amendments.
Identification of the carrier must be placed as closely as possible to the item(s) amended
without obliterating any other information. Such identification shall include the official
IATA Carrier abbreviation and 3-letter code of the station where the amendments were
made.
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c) Payment of Charges
In principle shipments are accepted for carriage on a prepaid basis. This means that all
known charges, such as freight charges, incidental charges at departure, special
handling charges, fuel and security surcharges, transshipment charges, etc., up to the
airport of destination are paid by the shipper.
All other charges incurred at destination are payable by the consignee.
d) Shipper’s Documentation
All international shipments must be accompanied by documents as required by

regulations of countries of transit and final destination, see IATA TACT Rules 7.3
Import/Transit/Export Regulations.
 Shipper’s Letter of Instruction (SLI) by which the shipper gives necessary instructions
in writing and authorizes the carrier or his agent to issue and sign the Air Waybill on
his behalf
 Letter of Credit (L/C) which authorizes a bank to pay a shipment under a certain
conditions.
The following documents are required when appropriate:

 Shipper’s Declaration for Dangerous Goods
 Shipper's Certification for Live Animals,
 Commercial or Proforma Invoices
 Health Certificate
 Vaccination Certificate
 Phytosanitary Certificate
 Certificate of Origin
 Certificate of Death
 Certificate of Cremation
 Embalming Certificate
 EUR-1
 Export Permit
 Transit Permit
 Import Permit
3.1.2 Acceptance of Shipments
TIA accepts cargo consignments, consisting of one or more packages for transportation
by air, from:
 Shippers and Cargo Agents. The IATA Resolution 833 requires that the
shipper/agent deliver the shipment ready for carriage. The acceptance check is
covered in CHM Sub-section 5.3.
 Other airlines. Procedures for acceptance of shipments from other airlines are
covered in CHM Sub-Section 7.2. transfer cargo
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Deadlines for Acceptance

A time limit for acceptance of cargo at the airport must be set up. These time limits
should enable shippers and agents to deliver cargo as close as possible to the time of
departure but still allowing sufficient time for documentation, handling, clearance, load
planning and loading. (see 3.1.5 and 3.2)
Deadlines for acceptance shall be set locally at each station. Local conditions such as
the distance of Cargo Terminal from the Ramp, as well as type of aircraft operating must
also be observed.
Security Measures
All shipments without exception must be security cleared at the time of acceptance.
Cargo acceptance staff shall pay particular attention at:

 Un-accompanied baggage,
 Gift parcels
 Cargo delivered at short notice from private persons
It is advisable in such cases to examine the contents in the presence of the shipper
before the goods are accepted for transportation. Alternatively such shipments shall be
stored for 24 hours, see CHM Section 9 for detailed information on security of cargo.
3.1.3 Acceptance Check
In accordance with IATA Resolution 833 the Shipper/Agent shall deliver consignments to
carrier ready for carriage, see also IATA TACT Rules 2.3.2.
TIA/Cargo Department must check each shipment to be in compliance with IATA Reso
833 requirements and TIA special regulations before shipment is manifested for loading.
a) Acceptance of Shipping Documents

The Air waybill must be issued in accordance with IATA TACT 6.2, accurate and
complete in all respects, including the completion of the charges box and checking of
weights, measurements and nature of goods.
Not more than the following parts shall be removed from the Air Waybill set by Cargo
Agent:
 Original 3 (for Shipper)
 Copy 9 (for Agent),
 Original 1 (for Issuing Carrier)
All other parts shall be handed to the carrier with the consignment.
The Air Waybill shall be checked whether transportation is in accordance with:

 ‘’General Conditions of Carriage for Cargo’’,
 Special Cargo Restrictions
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 IATA Dangerous Goods Regulations, if applicable

 IATA Live Animals Regulations, if applicable.
 Regulations by countries of transit and destination, see IATA TACT Rules 7.3
Furthermore, it has to be checked whether the cargo can be loaded and carried on the
requested flights.
Particular attention shall be paid to:

 Description of contents (nature of goods);
 Payment of charges (availability of charges collect (CC) facilities at destination);
 Completeness of the accompanying documents.
Incomplete documents must be returned to the shipper/agent for amendment.
For liability reasons a shipment for which no Air Waybill was issued must neither be
accepted nor stored by or on behalf of TIA.
b) Accompanying (Supporting) Documents
All documents necessary for each consignment for:

 Determining the nature of goods where required; and
 Export, import or transit, which carrier is required to present to Customs or any
governmental body
must be completed and checked to accompany AWB.
The following accompanying documents are common:

 Commercial or Proforma Invoices
 Health Certificate
 Vaccination Certificate
 Phytosanitary Certificate
 Certificate of Origin
 Certificate of Death
 Certificate of Cremation
 Embalming Certificate
 EUR-1
 Export Permit
 Transit Permit
 Import Permit
 Shipper's Certification for Live Animals
 Shipper's Declaration for Dangerous Goods
All supporting documents as listed in the ‘’Handling Information’’ box of the AWB must
be firmly attached to the AWB in an envelope.
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Airline shall inform the shipper on the applicable regulations, however, the responsibility
for completeness and accuracy of the accompanying documents rests withthe shipper
himself.
c) Acceptance of Shipment
Number of pieces
Upon acceptance of shipment the packages shall be checked on completeness (number
of pieces) and condition as well as whether they can be loaded on the aircraft they are
intended for. The ascertained details shall be compared with those shown in the
accompanying documents.
Each piece of shipment must be an entirely separate unit. If several pieces of cargo are
combined to one piece, they must be connected or fastened together in such a way as to
prevent disintegration and a consequent increase in the number of pieces during
transportation.
Weight
Controlling the weight of a shipment by airline staff is mandatory. Purpose being to
assure an accurate weight and balance, to verify the amount of charges due, acts to
prevent pilferage and false claims. The weight indicated on the Air Waybill or Shipper’s
Letter of Instruction, respectively, should be checked and corrected, if necessary.
In case of heavy or outsized pieces of cargo, which cannot be weighed on the scales
available at the airport, an official weighing card must be supplied together with the
shipping documents at the time of the acceptance.
For cargo pieces with a single weight of 150 kg and more (HEA), the single weight has
to be marked in full kilograms (kg) in box ‘’Weight of this Piece’’ of the Cargo
Identification Label.
Each HEA piece shall be also entered into AWB “Nature of Goods” box, following the
dimensions.
The following items will come under this procedure:

 Items like pipes, bars, beams, loaded as single pieces or in a bunch, which due to
their size might penetrate/cut the compartment;
 Pieces of cargo which exceed the maximum permissible floor bearing weigh;
 Pieces of cargo which cannot be moved manually by a single person.
Reliability of Weight Scales

TIA/Cargo Handling Agent controlling the weight of shipments must check the reliability
of weight scales at least once a year or as otherwise specified by appropriate national
authority. For each weight scale in use a written check-record must be issued. Each
scale must be marked with the date of the check. Cargo Department must retain proper
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weight scale check-records for a minimum of two (2) years. Airlines reserves the right to
inspect these records at regular intervals.
Measurements
The greatest linear dimensions of length, width and height of each piece must be
ascertained and shown in the Air Waybill in the “Nature and Quantity” Box. Dimensions
must be shown in centimetres and rounded up in accordance with IATA TACT Rules
3.9.4. The total volume of shipment may be shown in addition in m ³.
Protruding parts of the packaging, i.e. slats around a wooden case, must be included in
the dimensions. If a piece is not rectangular, the dimensions shall be obtained by
measuring at a right angle.
Loadability of Cargo
The loadability of individual pieces of cargo shall be checked at the time of acceptance,
according to the following criteria.
Maximum Permissible Weight per Piece. The maximum permissible weight per piece
is limited according to the structural capacity of the type of aircraft, as well as for safety
reasons concerning loading and unloading. For calculation of the floor bearing weight,
see CHM 3.1.
All pieces weighing 150 kg and more are to be considered heavy cargo (HEA) and must
be handled accordingly, see CHM 6.6
Maximum Acceptable Dimensions per Piece. The loadability according to the size
(dimensions) of the cargo pieces shall be determined by means of loading charts, see
CHM Section 3
Classification and Temperatures of Cargo Compartments

The acceptability of certain types of goods such as live animals (AVI), perishables (PER)
etc has to be determined according to the climatic conditions or possibilities for air-
conditioning of the cargo compartments of the respective aircraft type, see CHM Section
3
Packing requirements
The packaging has the function of keeping goods together and of protecting them
against damage during transportation. Also the packing shall protect persons and other
cargo as well as aircraft from being damaged by the goods carried. Therefore, it shall be
shipper’s responsibility to arrange for a suitable packaging for his goods, unless these
can be carried unpacked.
For special cargo, see CHM Section 6, specific packaging requirements have been
established which must be observed.
When accepting a shipment for air transportation, the outer packaging should be
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carefully checked. If the packaging is found to be deficient as a result of damage or due

to insufficient packaging, such defect should be eliminated.
If, however, this cannot be done and, therefore, damage or loss is to be expected, such
goods shall be excluded from further transportation.
Marking
Each piece of cargo shall be durably and legibly marked by the address of the shipper
and consignee. The shipper is free to show any additional markings, such as order
numbers, handling instruction, etc. on the package as far as any restrictions of the
country of destination or transit are observed.
Labelling
Labels must be fully visible and all old labels and markings must be obliterated. The
following labels are to be used:
 Cargo Identification Label. The Cargo Identification label must be affixed to each
piece of cargo.
 Special Handling Labels. Special Handling Labels are available from TIA . These
labels must be applied when special handling is required, see CHM Section 6
d) Acceptance special loads
DGR: Same procedures as in 4.1.2, with the only difference that the DGR acceptance is subject
to DGR check by the GH acceptance staff.
VAL: Shipment should proceed as per TIA VAL procedure. Data capture for storage can take
place in this regard (Inventory control system Elwis).
e) Recheck for General Cargo
The Cargo Agent delivers the shipment to the Cargo Terminal Export acceptance area. A re-
check against documents has to be made:
- Check condition of the packaging material

- Count the number of pieces weight
- Measurements
- Labeling
- Screening
The palletisation will be carried out as per airlines directives according to Aircraft or
Truck characteristics and space available. Unless instructed to the contrary by TIA
Cargo management, only the carriers own equipment must be used (pallets, tie-down
rings, straps, ropes…etc).
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Original acceptance documents (AWB etc.) remain at TIA Cargo Department. Airlines
representatives are obliged to pick up the original documents at GHD. The Cargo will be stored in
the warehouse, storage location for export cargo. Data capture for storage can now take place
(Inventory control system Elwis).
3.1.4 Acceptance of Charges Collect Shipments
Charges Collect Accepted

A consignment covered by TIA Air Waybill may be accepted on charges collect (i.e.
payable by consignee) provided the following conditions are met:
 Currency regulations of the country of destination and of delivering carrier permit
collection of charges from consignee, see IATA TACT Rules 7.2.2;
 The consignee is not the same as the shipper nor a government agency (except
when shipped by a government agent presenting proper credentials).
Charges Collect NOT Accepted

A consignment covered by TIA Air Waybill must not be accepted on charges collect (i.e.
payable by consignee) in the following cases:
 If Shipment consists of:
- Live animals
- Perishables
- Human remains
- Baggage shipped as cargo
- Household goods
- Newspapers and periodicals
- Press material
- Gift consignments
- Samples, valued less than transportation charges
 To the destinations where charges collect facilities are not available, see IATA TACT
Rules 8.3 Information by Carrier;
In case of Charges Collect shipments the shipper remains responsible for the payment
of the freight charges, storage charges and all other unpaid charges, advances and
disbursements of Airlines, if consignee refuses acceptance, or if the shipment remains
undelivered at destination for whatever reason.
Guarantee for Payment

In case the shipper requests to ship commodities listed in CHM 5.4.1.2 (live animals,
perishables, human remains etc) on charges collect, a written guarantee or deposit from
the consignee must be obtained in advance.
Before a shipment is accepted for carriage on Charges Collect basis, the cargo office at
origin shall inform the cargo office at destination by message specifying:
 Consignee’s name and address
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 Nature of goods
 Total amount of Charges Collect (including disbursements)
Cargo office at destination shall request from consignee to deposit a written guarantee (if
consignee is well known customer) or to deposit a sum of money equivalent to total
charges to be collected at destination.
Cargo office at destination shall inform the cargo office at origin immediately whether
and when a deposit or written guarantee is obtained from the consignee, or whether
acceptance of shipment on charges collect should be refused.
The shipment may not be accepted for carriage and be dispatched until a confirmation of
the cargo office at destination has been received. It is responsibility of the latter to collect
the total charges collect amount once the confirmation has been sent.
Any request for granting charges collect facilities must be approved by TIA Cargo
Director.
3.1.5 Storage of cargo
Procedures for the storage of cargo after acceptance and preparation for aircraft loading
must provide for:
 Security in all aspects including aviation security measures in compliance with

Albanian legal requirements, European Directives and IATA recommendations, not
only for security of valuable cargo, but reducing to a minimum the possibilities of
damage, pilferage and mishandling of all cargo;
 Segregation of, and suitable storage facilities for, special types of cargo such as
dangerous goods, live animals, perishables, and vulnerable cargo;
 Methodical and speedy pre-loading operation whereby the entire load maybe pre-
assembled in accordance with all requirements.
Once Customs and any other Authority have given clearance, TIA employees make the
freight available within (Cut-off time for cargo acceptance-HLA):
 150 min before passenger flight departure;

 150 min before truck departure;
 Freighter aircraft timings to be advised (ad hoc);
 For Express Products 90 min prior to STD.
3.2 Export Cargo
(Definitions / Storage categories / Structure for:

 Regular shipments;
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 MSS (mini-shipments);
 Multi shipments;
 EC, Tl and T2 shipments;
 Special Loads / Special Handling;
 Acceptance with correspondent documents MAWB-s; HAWB-s (Documents
prepared by IATA Cargo agents).
 Acceptance without documents (Documents prepared by TIA);
 Acceptance deadline;
 Last minute acceptance)
3.2.1 Regular shipments
Shipments consisting of one or more parcel at least 30 Kg and dimensions of 40cm x 50cm x
60cm.
3.2.2 MSS (mini-shipments)
Shipments consisting of one to max. 5 parcels, not more 30 Kg and dimensions less than 40cm x
50cm x 60cm.
3.2.3 Multi shipments

Shipments consisting of more than 30 parcels.
3.2.4 EC and Tl shipments
EC shipments: Shipments which have their origin within the European Community and stay within
the Community (no customs clearance necessary).
Tl shipments: Shipments which have their origin outside the European Community and their
destination is within the Community, or shipments which have their origin within the European
Community and it's destination is outside the Community.
3.2.5 Special loads/Special handling
Shipments which due to their nature require special storage facilities as well as special handling,
for example: perishables, live animals, valuables, vulnerable cargo, news material, dangerous
goods etc.
HEA / BIG / Oversized Cargo
AVI PEF PEM PEF EAT PER VAL VUG DIP HUM
3.2.6 Acceptance with correspondent documents
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Shipments covered by AWB-s, issued by IATA Agents must be delivered to TIA export office in
accordance with the IATA regulations "READY FOR CARRIAGE".
All documents must be in compliance with Airline regulations and with customs clearances.
3.2.7 Acceptance without documents
Shipments which are delivered by individuals: AWB issuance and customs clearance take place
immediately after delivery of shipment at TIA’s cargo terminal export documents.
Documents must be delivered as soon as possible for further handling.
3.2.8 Last minute acceptance
Last minute acceptance for a specific flight must be cleared with the Airline in question. Without
complete documentation no acceptance will be done.
3.2.9 Private shippers
The following acceptance procedures shall apply for the acceptance of general and special
Cargo.
a) MSS (mini-shipments) general or special Cargo

Customers deliver their Cargo, max. 1-5 pc, 30 Kg directly to the Airline Export counter. The
Airline or his TIA Cargo Handling must:
- Weight
- Measure
- Screen
- Label the shipment
- Issue the AWB
With the AWB on hand, the customer must get his customs clearance if necessary. Then
he must deliver his shipment with all documents to the TIA Cargo Handling Export
Acceptance Documents. Acceptance takes place and the following points must be
checked against following documents:
- Weight
- Measurements
- Labels and markings
- Condition
- Destination
Customs clearance
An SLI will be issued and signed by shipper and by Ground Handling representative. One copy is
handed over to the customer, the other copy stays at GH. Original acceptance documents (AWB
etc.) remain at GHD. Airlines are obliged to pick up the original documents at GHD.
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The Cargo will be brought to the dedicated mini-shipment storage area. Data capture for storage
can take place (Inventory control system Elwis).
b) Pieces weighing 35 Kg or more (Acceptance without documents)

Shipper delivers his cargo at an available GH Cargo Terminal Export delivery documents. The
Export Cargo acceptance must: check condition of the packaging material:
- count the number of pieces
- weigh (scaling can be done with the forklift)
- measure
- destination
- screen
All these details must be inserted on an SLI. Shipper goes with the SLI to the Airlines Export
Counter or TIA Cargo Handling Export where the AWB and labels are issued. Shipper goes back
to the GH Export acceptance area and labels his Cargo. Customs clearance has to be done by
the Shipper himself.
Original acceptance documents (AWB etc.) remain at GH. Airlines are obliged to pick up the
original documents at GH.
This Cargo will be stored in the warehouse, storage locations for export cargo. Data capture for
storage can take place (inventory control system ELWIS). If Dangerous Goods (DGR) or live
animals (AVI) are involved, the acceptance check sheet for DGR will be completed.
3.3 Transfer Cargo
Upon flight arrival, TIA employees identify transit and transfer cargo. Handling of transit
freight will have to be completed in time for the re-forwarding flight.
If for various reasons, the connection is missed (flight delay, handling problem, etc…)
the Airline reservation office must be advised by telex and they will inform TIA
employees of action taken (Applicable only when TIA employed in the office
environment).
The TIA employees take all necessary measures to deliver transfer freight to the
receiving Carrier’s warehouse on, or in, close proximity of the airport of arrival, under
cover of a transfer manifest.
3.4 Import Cargo
3.4.1. General requirements
 Packing. Certificate of Disinfection required when hay or straw is used.

 Marking. Name and address of consignee and country of origin are required.
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 Language on documents. English; acceptable French or German.
Import procedures:
 Pick Up of Manifest and Air Waybills from the aircraft;
 Cargo personnel pick up the import documents upon arrival of aircraft. Information
about arrival time and parking position can be retrieved from the operations department of
GH Department or the Airline;
 Cargo personnel must drive to the parking position of the A/C;
 Collect the incoming manifests and AWB's and bring them to the cargo office;
 Office-warehouse personnel crosscheck manifests and AWB's. In case of any
irregularity (MAWB or HAWB) they proceed with the electronic issuance of irregularity
report.
 Register to Customs Imports system (as per EU ICS standards and recommendations).
In accordance with the Station/Cargo Agreement, TIA employees are responsible for the
rapid transfer of cargo into warehouse, unloading of loose freight from trolleys, dollies,
trucks, and any other vehicles, breaking down and emptying of ULDs and checking of
incoming cargo against AWB’s and manifests.
Once Customs and any other Authority have given clearance, TIA employees make the
freight available within:
 150 min for narrow body Aircrafts after arrival to TIA Warehouse (A319/320/321 are
considered narrow body);
 180 min after arrival of a truck or wide body Aircraft;
 Express Products 90 minutes after ATA;
 N.B. for both cases 60 min for Direct ULD;
 Freighter aircraft timings to be advised (ad hoc).
3.5 Delivery of Cargo
Delivery
Cleared goods at airport cargo terminal during customs hours. Delivery outside Customs
hours possible after prior application and against payment of extra charges. (see TACT
Rules 7.3.2- Albania)
3.5.1 Physical delivery of Import Cargo
Distribution of GH receipt copied/invoice

 The white copy is delivered to the CNEE (consignee);
 The pink copy is stapled to the GH delivery order and stays in the warehouse-delivery office;
 The yellow copy stays in the receipt book also in the import-delivery office.
Physical delivery of import cargo

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 The receiver shows the white copy to the TIA’s warehouse clerk in charge of
delivering cargo, who will pick up the respective shipment from the warehouse and
load it on the vehicle of the consignee;
 The CNEE must have availed a copy of Custom Clearance for retrieving the goods.
Without this clearance from customs no delivery is allowed.
 In some cases additional help can be provided to the CNEE, such as forklift, etc.
This service will be charged additionally.
Irregularities noticed during physical cargo delivery in case that cargo arrived damaged
or gets damaged during its stay in our custody, than the shipment is opened under
custom supervision together with the CNEE to determine the average and a protocols
should be signed by both parties.
In case that damage is presumed even though no damage is visible, a check can be made under
the same conditions as previously mentioned.
Procedure for pick up Cargo by the consignees or their authorized

persons/agents
CNEE (or other authorized person-party) comes to TIA warehouse counter to pick-up his
documents.
The import-delivery receipt is issued with the following information:

 Pick up date
 CNNE's or authorized person's name
 Address
 Tax ID. No.
 Tax office department
 AWB-Nr.
 Arrival date
 No. of pieces and weight
 Authorized person's name
 Personal ID. No.
 Signature
 Copy of Customs clearance
TIA tariff rates costs insert tariff-rate for either general cargo, dangerous goods or valuables and
heavy shipments if required, rates for loading help provide by TIA staff and/or GH equipment,
accordingly:
 Price List. Storage costs, insert 1st chargeable storage day, add days together and
multiply by the rates, according TIA cargo tariffs make the 1st sum, add the V.A.T., and
make the grand total. The invoice must be issued directly from Elwis system.
 Data
- name of the paying firm;
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- name of the TIA cargo handling employee issuing the import-delivery receipt;
- CNEE's or authorized person's signature;
- Circle if it is paid cash or by credit upon invoice.
3.6 Document Handling
3.6.1 Dokumentary requirements
Commercial consignments
 3 Commercial Invoices.
 2 Certificates of Origin.
 2 Packing lists
 Import Licence.
 Custom Clearance.
Sample consignments
2 Pro Forma invoices stating purpose of goods and value.
Gift consignments
2 Pro Forma invoices with details contents and the value of each article. Gift
consignments addressed to individuals, up to a value of USD 100.00 are exempted from
customs duties, but remain always subject of customs physical check and value prior
consignement.
Unaccompanied baggage
AWB should be accompanied by a “Declaration of Contents”, personal effects are
exempted from customs duties. New buying up to a value of USD 100.00 is exempted
from customs duties but remain always subject of customs physical check and value
prior consignement .
3.6.2 Truck Services Preparation for departure
TIA employees will ensure that outbound shipments are not prohibited for export in all
circumstances, upon consulting TACT Rules Manual (information by countries) and
system application (station) when applicable.
Over and above the steps taken for the handling of aircraft, the truck movements are
requiring the following measures:
 For dangerous goods shipments, TIA employees inform the driver and give him the
truck NOTOC (if issued). When transporting under ADR rules the safety “trem-card”
should be written in all relevant languages (country of departure, destination, and
transit) in order that all transport safety measures are adhered to.
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TIA employees will ensure that the transport across countries of dangerous goods
concerned is not subject to any restriction or prohibition
 TIA employees will perform the following services: prepare cargo for transport, check
and process all documents to ensure shipment will be carried, loading & unloading of
truck, assure security services are observed while loading/unloading and during
transport, transport update, record of all data filed, communicate with trucker and
destination in case of any delay
 It is requested from the driver to have the date and hour registered on a Road Sheet
or on the cargo manifest at the point of departure and arrival of truck. If an
automated recording is not available, TIA employees will hand write the date and
time on the Road Sheet or on the cargo manifest and stamp it with their Company
seal.
As regards direct pick-up and in case the driver does not have a Road Sheet, the
above registration will be done on CMR or on (bordereaux).
The Road Sheet (or CMR or cargo manifest or bordereaux) will serve as proof of
punctuality of transport.
 TIA employees complete the above documentation with (whenever the information is
available): Line, Date, Carrier, Driver's name, Vehicle register nr (Tractor, Trailer),
Station, Seal custom or security number, Delay Code, ETD, Driver presence and the
Actual Departure. He keeps two copies; one for TIA Cargo, and gives the other to the
driver.
If necessary, TIA employees telex to TIA Cargo all information regarding punctuality,
custom seal or the security number.
 TIA employees will follow road regulations for the areas concerned.
3.6.3 Handling of arrivals and delivery
After completion of the tally, TIA employees advise clients by Elwis Cargo Handling
system e-mail, telephone of the arrival.
TIA employees hand over the documents to the consignee, in case they are present, no
later than:
- 60 min after arrival of a Passenger flight

- 60 min after arrival of a Cargo flight
- 60 min after arrival of a truck
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Express Cargo: 90 minutes from ATA is the delivery time set for documents and
cargo.
TIA employees must obtain a delivery receipt. After identity check, TIA employees hand
over a release note with the goods. This receipt must be dated, signed and contain
details of client’s name and vehicle registration.
In accordance with TIA Cargo Handling Manual, TIA employees take appropriate
measures if the consignee refuses the freight or to pay. He advises the origin station
issuing IRP by telex.
For each arrival, TIA employees open an import record file, in which, will be kept in
electronic in Elwis system and handwritten in different dossier:
 a copy manifest
 a copy damage report CDR/CIR
 advice telexes
 a copy AWB
3.6.4 Documents in case of irregularities
When shipments arrive incomplete or open, they will be weighed and a damage report
(CIR/CDR) will be issued keeping a copy in the Import record file. If dangerous goods
arrive damaged TIA employees issue an incident/occurrence report. He must also report
the facts to TIA Management when necessary.
For all discrepancies unsolved at the end of the day, TIA employees open a discrepancy
file for:
 Telexes
 A copy AWB
 A copy manifest
TIA employees will send the necessary reminders during seven days for a straight
export shipment and seven days for an import shipment. Before transferring file, a
CIR/CDR must be issued for the outstanding discrepancies with airlines representatives.
TIA employees process the warehouse inventory once a week for Imports and Exports,
and advise head of Cargo of any discrepancies.
3.7 Unit Load Device Management
For Unit Load Devices (ULDs), TIA/Cargo Department ensures that:
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 The ULD should be examined for punctures, distorted or delaminated panels and
damaged or missing securing and operating mechanisms and not used if
unserviceable;
 Cargo is built up according to the dimensional and structural limitations of the ULD
and of the aircraft;
 Incompatible items of cargo are segregated according to DGR Regulations;
 The destination, net weight, tare weight and total weight are clearly market on the
container/pallet tag;
 When dangerous goods are contained within a ULD, the appropriate ULD tag is
affixed.
3.7.1 Container Administration and Management
TIA employees prepare ULD exchange control receipts (LUC) for all transfers of ULDs,
making sure the receiving Carrier is a member of the “IATA pool”.
TIA employees prepare the control receipt IATA (LUC), confirmed by telex, for all
transfers of ULDs and obtain signatures of the transferring and receiving Carriers, or
approved third parties, and distribute copies according to the Carrier’s instructions.
For approved parties, TIA employee issues a control receipt form, obtaining signatures
from the receiving party and dispatches copies accordingly.
The TIA employees handle lost & found and damaged ULD matters and notifies the TIA
Management of such irregularities. Unserviceable ULDs must be kept separated from
the goods ones; instructions will be given from TIA Management.
All those servicers are provided in strictly cooperation with Ramp Handling Department
and aircraft Load & Balance Controller.
3.7.2 Air Cargo Agents
Air Cargo Agents will deliver their Cargo "ready for carriage". The Air Cargo Agent is
responsible for packing or checking the packaging material - weighting, measuring, labeling and
completing respective documentation, i.e. customs clearance, export permits certificates of
origin, shipper declaration for dangerous goods, live animal declarations, etc.
3.7.3 Acceptance standards for the interchange of transferred Unit Load Devices
These acceptance standards are a guide for the acceptance of an interlining unit such
that it is compatible with generally accepted airworthiness criteria and is not likely to
jeopardize flight safety. It is not intended to reflect the allowable damage limitations as
set out by ULD manufacturer, or any further, more restrictive, limitations that the owner
might have in place.
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The standards are intended to provide accepting party with basis for rejecting unit load
devices:
 To avoid being charged, on return of the unit to the owner, for damage that existed
prior acceptance;
 To ensure that the ULD is able to make a number of trips, prior to return, without
becoming non-airworthy in normal use.
It is the responsibility of the owner/operator of a ULD to have in place maintenance and

inspection procedures and facilities that meet the requirements for retaining the ULDs in
an airworthy condition.
For further information in this regard, please refer to IATA Airport Handling Manual (AHM
340) and IATA ULD Technical Manual, Technical Standard Specification 50/0.
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4. SPECIAL CARGO
4.1 General Information
Definition
Shipments are classified as “Special Cargo” if due to nature of goods, weight,
dimensions, or value they require:
 special precautions to protect the aircraft, the personnel handling the shipment, other
shipments or the shipment itself; or
 special attention and care to avoid inconvenience or discomfort to passengers, when
shipment are loaded onto passenger aircraft; or
 special procedures be followed on acceptance, loading, carriage and delivery.
Acceptance and transportation of special cargo must be performed in accordance with

the regulations laid down in this section.
Any inquiry in respect to interpretations or exceptions from special cargo regulations

(AHM, IATA TACT Rules , CHM) shall be directed to TIA Cargo Department.
Special Handling Preadvice Messages

Special handling preadvice messages are used for several purposes:
 request advance arrangements to be provided and confirmed (unloading equipment,
etc);
 request special service (e.g. security handling, watering of animal) to be provided in
transit and/or destination;
 preadvice shipment loading location (e.g. for live animals, living human organs, etc);
 check for special handling facilities if available (e.g. cool storage, live animals room)
or
 pre-arrange immediate delivery in case these facilities are not available at airport of
destination.
Special Handling Codes

Special Handling Codes regarding special cargo other than Dangerous Goods and
Dangerous Goods Special Handling Codes are given in Annex 1 attached to this
manual.
Notification to Captain (NOTOC)

Notification to Captain (NOTOC) is used to inform the commander about the following
cargo being loaded aboard the aircraft:
 Dangerous goods
 Other special load
Other Special Cargo/Loads requiring Notification

Captain needs to be notified by NOTOC of the following special cargo loaded:
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Commodity Code
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Aircraft on Ground AOG

Fish / Seafood PES
Flowers PEF
Foodstuffs EAT
Fruits and Vegetables PEP
Frozen Goods FRO FRI
Hatching Eggs HEG
Human Remains in Coffin HUM
Live Animals, including laboratory animals AVI SPF
Living Human Organs / Blood LHO
Meat PEM
Munitions of War MUW
Obnoxious Cargo OBX
Perishable Cargo PER
Save Human Life SHL
Wet Cargo WET
Sporting Weapons SWP
Valuable Cargo VAL
Vulnerable Cargo VUN
NOTOC Preparation
Responsibility. The Cargo Handling Department is responsible to prepare NOTOC in

duplicate, (except for loading position) and send both copies to the Load Control.
Load Control is responsible to insert loading position and deliver NOTOC to Captain for
signature. The original remains on board, the copy is filed with Load Control
documentation.
Filing Period. NOTOC shall be filed for a period of 3month, unless local regulations or
carrier regulations prescribe longer period. ( Samples of NOTOC refer to IATA AHM)
4.1.1 Acceptance of Special Cargo
Acceptance of DGR and all RRY shipments follow the same routine as defined for regular
Cargo. They must be stored at the DGR storage area.
 Special Declaration must be in compliance with IATA DGR Regulations

Manual.
 A documental acceptance check list shall be filled in as per IATA DGR
Regulations Manual.
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 Ensure all DGR shipments to be carried on board aircrafts operating the

booked routing in accordance with Airline DGR loading restrictions or in
compliance with all IATA Packing Instructions.
 NOTOC issuance in a timely manner, as per IATA DGR Regulations Manual, the
same has to remain available upon request by the carrier.
Acceptance and handling of other special cargo, such as valuable cargo, perishables,
vulnerable cargo, human remains and shipments of special importance or urgency,
particular points has to be considered as follows:
 All personnel concerned are made fully aware of the nature and handling
requirements of all such shipments;
 Suitable arrangements are made for the security of valuable and vulnerable cargo;
 Perishables are handled in accordance with the requirements of the particular
commodity and in particular the most recent edition of the IATA Perishable Cargo
Regulations Manual;
 To check and ensure that the final load assembled for dispatch to the aircraft does
include shipments of special importance or urgency;
 To ensure that shipments considered as special cargo have “special consignment”
labels visibility attached to each package.
Special cargo has to be clearly market, e.g. AVI (live animals) in the “remarks” box of the
container/pallet tag and the position on aircraft “box” of the container/pallet tag has to be
clearly market. Other special Cargo must be stored in the areas provided (AVI; COOL;
etc.). In case of Special Cargo and General Cargo shipments, is necessary to:
 Ensure that all handling information and/or documentation attached to the AWB also
required by the Airline Cargo Manual and/or by Authorities have been duly reported
on the AWB and/or duly attached to the AWB itself.
 NOTOC issuance to favor cargo other then DGR when required to be notified to the
Captain (Controlled Temperature by area, WAS, PER etc.)
Check AWB details including but not limited:

- Pieces, Weights and Volumes against the booking;
- Destination reported on the AWB’s against booked destination.
Security procedures have to be put in place according to Local, International and

Airline’s own directives. Original acceptance documents (AWB etc.) remain at GHD. Airlines are
obliged to pick up the original Documents at GH, as follows:
 Data capture for storage (inventory control system Elwis);
 In case of DGR incidents or accidents the respective Procedures of TIA, Civil Aviation
Authorities as well as the Respective TIA Cargo Handling Manual are to be followed. On top
of above, also the special procedures of each Airline have to be applied.
4.2 Dangerous Goods

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Dangerous goods are articles and substances which are capable of posing a risk to
health, safety, property or the environment and which are shown in the list of dangerous
goods in the Regulations (ICAO and IATA) or which are classified according to these
Regulations.
Legal Basis
International Civil Aviation Organization (ICAO) publishes internationally agreed rules on
the air transport of dangerous goods. These are Annex 18 to the Chicago Convention
and the associated Technical Instructions for the Safe Transport of Dangerous Goods by
Air (Doc9284-AN/905). The ICAO rules are binding for transportation from, to or over all
member states of ICAO.
Specific requirements for EU Operators are published in EU OPS, Subpart R
International Air Transport Association (IATA) also publishes Dangerous Goods

Regulations. IATA Regulations reflect completely all the requirements of ICAO Technical
Instructions and include some more restrictive requirements as adopted by IATA. IATA
Regulations are applicable to all airlines, which are members of IATA and all shippers
and agents that offer consignments of dangerous goods to these operators.
Transportation of dangerous goods is also regulated in each country by the National

Regulations based on ICAO Annex 18 and Technical Instructions.
Responsibilities
TIA must with regard to dangerous goods fully comply with:
 the latest effective edition of the IATA Dangerous Goods Regulations;

 the requirements of EU-OPS, Subpart R (Section 1&2);
 the latest effective edition of the ICAO Technical Instructions
TIA Cargo Department and its Cargo Handling Agents must:
 comply fully with the TIA regulations and restrictions as published in the CHM;
 posses and use for reference the latest effective edition of the IATA DGR;
 ensure that all staff involved in the acceptance of general cargo have received
relevant dangerous goods training in accordance with ICAO/IATA and applicable
national requirements;
 inform cargo shippers by notices giving information about restrictions on dangerous
goods transport;
 inspect general cargo shipments for hidden hazards and report any occasion when
undeclared or mis-declared dangerous goods are discovered in cargo or mail.
4.2.1 Dangerous Goods Description

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ICAO/IATA DG Regulations more precisely define dangerous goods as those goods,

which meet the classification criteria of:
 one or more UN hazard classes, relating to the type of hazard and
 where applicable, to one of three UN packing groups, relating to the degree of
danger.
Hazard Classes/Divisions and Packing Groups

According to UN classification dangerous goods are divided into 9 (nine) hazard classes
reflecting the type of hazard involved. In some cases these classes are further divided
into divisions to identify a particular risk within one class. Explosives are also assigned to
one of thirteen compatibility groups which identify the kind of explosive articles and
substances that are deemed to be compatible. Compatibility groups are identified by
capital Latin letter following the division number.
Cargo IMP Codes are used to identify dangerous goods in cargo documents such as
cargo manifest, NOTOC and SITA messages,
Dangerous Goods Classes

1. Explosives
2. Gases
3. Flammable liquids
4. Flammable solids
5. Oxidizing substances and Organic peroxides
6. Toxic and Infectious substances
7. Radioactive material
8. Corrosives
9. Miscellaneous Dangerous Goods
Within some hazard classes criteria are developed for dangerous goods to be assigned
to the relevant packing group according to the degree of danger.
4.2.2 Dangerous Goods Labels and Marks
If a specification package is selected, it must be marked to show that it has been tested
in accordance with the specifications. Details on this marking requirement are shown in
Section 7 of the IATA Dangerous Goods Regulations (Part 6, Chapter 2 in ICAO)
Offers must recognize that if they are responsible for putting the specification markings
on a package, then they must assure that the package has satisfied all requirements,
including chemical compatibility and performance of all tests. This last point on testing is
essential.
Careful record keeping is required in this area, since Civil Aviation Authority or State
inspectors may want to see all evidence of package testing when they conduct routine
inspections of offered facilities or investigate incidents.
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Once the correct package has been selected and filled, it must be marked and labeled
with the correct hazard information. The required hazard labels for each proper shipping
name are identified in the IATA List of Dangerous Goods (ICAO Dangerous Goods List),
and the proper shipping name and UN number must appear on the package in
association with the label.
Note that for most generic - i.e., "n.o.s." - proper shipping names, additional technical
names for the hazardous constituents are required to appear on the package and
accompanying documentation.
Examples of shipments labels necessary to be used on preparation for air transportation

of dangerous goods specification packaging and limited quantity packagings are shown
at the TIA Internal Procedure No 026/TIA on Marking and Labeling DG Cargo Guidance
dated 23.03.2011.
Dangerous Goods Hazard Labels. Hazard labels are used to identify primary and
subsidiary risk(s) of the dangerous goods articles or substances and are affixed on the
packaging.
Appropriate hazard labels and package markings are are shown at the TIA Internal
Procedure No 026/TIA. Note the markings include the proper shipping name and UN
Number together with the hazard and orientation labels must be placed on the boxes. A
UN specification marking also must appear on the specification package, indicating that
it has been performance tested and found capable of satisfying the requirements for
Packing Groups and type of aircrafts.
Dangerous Goods Handling Labels and Marks. Handling labels and marks are used
in addition to hazard labels to provide information on the proper handling and stowage of
packages containing dangerous goods.
Handling labels, such as the CARGO AIRCRAFT ONLY and the orientation arrows,
must be applied when appropriate.
Consumer Warning Pictograms

An article or package may bear a consumer warning pictogram(s). The following
consumer warning pictograms were introduced by the Globally Harmonized System
(GHS) for classification, packing and marking of hazardous chemicals.
The EU has adopted GHS pictograms in 2008, and it has been applied since 20 January
2009. The deadline for final implementation is 01 December 2010 for neat substances
and 01 June 2015 for mixtures.
Whenever products bearing these pictograms are found in general cargo a clarification
should be sought from the shipper and Material Safety Data Sheet must be checked. If
products are classified as dangerous goods for air transport they would have to be
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removed from the shipment, if not shipment may be accepted as "Not Restricted".
4.2.3 Hidden Dangerous Goods in Cargo
Cargo declared under a general description may contain hazardous articles that are not
apparent. With the aim of preventing undeclared dangerous goods from being loaded on
an aircraft, cargo acceptance staff should seek confirmation from shippers about the
contents of any item of cargo where there are suspicions that it may contain dangerous
goods.
When shippers offer packages containing the following commodities, they must be
asked to check their consignments against the class definitions in the IATA Dangerous
Goods Regulations and confirm by endorsement of the Air Waybill, e.g. “Not restricted”,
that no part of the package or shipment contents is dangerous.
A Material Safety Data Sheet (MSDS) shall be used as a primary source of information
to determine if articles or substances are classified as dangerous goods for air
transportation.
4.2.4 Documentation
In transportation, the presence of dangerous goods must be communicated not only

through the marks and labels on the package, but also through shipping papers
accompanying the materials. The air waybill, the airline contract for carriage, is not
normally used to transmit the required dangerous goods information (except when dry
ice is used to refrigerate non-hazardous materials, or when the shipmentis in excepted
quantities).
ICAO requires use of a Dangerous Goods Transport Document as indicated in the IATA
Dangerous Goods Regulations, this is separate from the air waybill, and takes the form
of a red-bordered airline industry document called the Shippers Declaration for
Dangerous Goods. It gives full details of the shipment, including:
 Name/Address of shipper and consignee
 Aircraft type (Cargo aircraft only must also be noted on the air waybill when
indicated)
 Airports of origin and destination
 Shipment type (i.e., radioactive or non-radioactive)
 Proper shipping name (and technical name, if appropriate)
 Hazard class
 UN/ID number
 Subsidiary risk (if any)
 Quantity and type of packaging
 Packing Instruction
 Any special authorizations
 Additional handling information
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 Shipper's certification
The IATA Dangerous Goods Regulations contains examples of completed Shipper’s

Declarations, along with guidance on preparing the accompanying air waybill.
4.2.5 Emergency Procedures
Emergency procedures must be available wherever dangerous goods are accepted for
carriage, loaded, stowed, transported, unloaded or stored. Such procedures may be
established by government or airport authorities, operators or other bodies. It is
important that everyone is familiar with local requirements and emergency contacts.
a) Dangerous Goods Incident

A dangerous goods incident is an occurrence during transport of dangerous goods by
air, not necessarily occurring on board an aircraft, which results in injury to a person,
property damage, fire, breakage, spillage, leakage of fluid or radiation or other evidence
that the integrity of the packaging has not been maintained. Any occurrence relating to
the transport of dangerous goods which seriously jeopardizes an aircraft or its occupants
is also deemed to be a dangerous goods incident.
b) Dangerous Goods Accident

A dangerous goods accident is a dangerous goods incident that results in fatal or
serious injuries to a person or major property damage.
c) Other Dangerous Goods Occurrences

Other dangerous goods occurrence is any occasion when undeclared or mis-declared
dangerous goods are discovered in cargo.
d) Handling of Cargo Contaminated by Dangerous Goods

If TIA/Cargo Department or Airlines becomes aware that cargo not identified as
containing dangerous goods has been contaminated and it is suspected that dangerous
goods may be the cause of the contamination, TIA/Cargo Department or Airlines must
take reasonable steps to identify the nature and source of contamination.
If the contaminating substance is found or is suspected to be a substance classified as

dangerous goods by IATA DG Regulations, TIA/Cargo Department or Airlines must
isolate the cargo and take appropriate steps to nullify any identified hazard before being
transported further by air.
e) Handling of Incidents when Aircraft is Contaminated by Dangerous Goods

Any contamination of aircraft found as a result of the leakage or damage of dangerous
goods must be removed without delay.
An aircraft which has been contaminated by radioactive materials must be immediately

taken out of service and not returned until the radiation level at any accessible surface
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and the non-fixed contamination are not more than the values specified in the Technical
Instructions.
f) General Emergency Procedures

The following basic emergency procedures are established and must be followed in case
of ground incidents involving dangerous goods:
 Advice immediate Cargo Director first
 Isolate the package by removing other packages or property,
 Avoid contact with the contents of the package,
 If contents come in contact with body or clothes:
- thoroughly wash off body with plenty of water,
- remove contaminated clothes,
- do not eat or smoke,
- keep hands away from eyes, mouth and nose,
- seek medical assistance.
Staff involved in such incidents should stay on site until their names are noted.
4.2.6 Reporting
Dangerous goods accidents, incidents and any occasion when undeclared or mis-
declared dangerous goods are discovered in cargo or mail must be immediately reported
to TIA Cargo Department. Director of Cargo Department shall report all accidents,
incidents and other occurrences to the COO.
A standard form “Dangerous Goods Occurrence Report”, must be used where reporting
format has not been specified by the appropriate authority. This format may also be used
when reporting occurrences to another operator.
The report should be as precise as possible and should contain all data known at the
time the report is made. Copies of all relevant documents and photographs, if available,
should be attached to the report.
Initial report may be made by any means but in all cases a written report should be
dispatched as soon as possible but no later than 72 hours of the occurrence, unless
exceptional circumstances prevent this.
Dangerous Goods Occurrence Reports must be filed for a minimum period of 2 years.
4.2.7 Training Requirements

TIA has established and maintains dangerous goods training programme as required by
the latest effective edition of:
 EU-OPS, Subpart R;
 ICAO Technical Instructions
 IATA Dangerous Goods Regulations.
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4.3 Perishable Cargo (PER)
4.3.1 General
a) Definition
Perishable goods are any goods which when not maintained within certain conditions,
elements or other criteria as defined by their life cycle, loose their inherent properties or
essential qualities components thereof and as a consequence can no longer perform as
originally intended.
Perishables are commodities or products which are subject to deterioration, perishing or

depreciation due to changes in climate, temperature, altitude, or length of time in
carriage. Refer to the latest effective edition of “IATA Perishable Cargo Regulations”
(PCR).
Some perishable commodities are further defined as categories of special cargo.
Code Special Cargo Examples

EAT Foodstuffs dairy products, products for human and animal
consumption not packed in hermetically sealed
packagings, bakery
HEG Hatching eggs turkey, ostrich and similar poultry etc.
LHO Living human organs organs for transplantation (kidney, liver, heart,
lungs)
PEA Hunting trophies such as skin, hide and all articles made from or
containing parts of species listed in CITES
PEF Flowers and plants fresh cut flowers, potted plants, florist greens,
ornamentals
PEM Meat fresh meat (beef, horse, lamb, pork, chicken, ostrich
etc.)
PEP Fruits and vegetables fresh fruits (berries, cherries, kiwis, papayas etc.)
and vegetables (artichoke, mushrooms, peas,
peppers etc.)
PER Perishable goods any goods liable to deterioration
PES Fish and seafood fresh fish and seafood (crab, caviar, crawfish,
salmon, lobsters, mussels, tuna, turbot etc.)
PIL Pharmaceutical products drugs, biological products, medical devices,
homeopathic remedies, herbal products, biomedical
products
Depending on transport condition and packaging of perishable commodities, the

following secondary special handling codes may be applicable.
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Code Special Cargo Examples

COL Cool Goods Perishable goods to be stored in cool room, usually
between +4°C to + 8°C” or as noted
FRI Frozen Goods Frozen products as listed under FRO, subject to
veterinary and/or phytosanitary inspection
FRO Frozen Goods Frozen meat, fish, seafood, vegetables., dairy
products etc
SHL Save Human Life To be used in addition to LHO, PER or PIL for blood
serum or plasma, vaccines and medicines to save a
life of a patient
WET Wet Cargo Fresh meat, fish, seafood, vegetables not packed in
watertight containers.
Shipper’s Responsibilities
The shipper or his authorized agent (importer or freight forwarder) must and is
responsible for:
 declaring all details relevant to the shipment, based on requirements at origin, transit
and destination and as may be required by the operator, other competent authority
and as further outlined in this manual;
 establishing and providing any such agreed to details in writing in advance of
booking, such as special handling needs or condition(s) or environment that may
affect any cargo, including its own;
 obtaining any permit or certificate in advance as regards to import, export, transit,
quarantine or health requirements as applicable, including CITES species and make
those available upon request;
 tendering for shipment only such cargoes, that have been subject to inspection and
packed in such a fashion to withstand climate and temperature changes and to never
jeopardize packaging integrity, crew safety nor handling personnel under normal
transport or handling conditions;
 marking, labeling and documentation; establishing and providing a primary contact
whom is responsible for the shipment during the entire journey and whom can be
reached by all parties at any given time or location for information;
 establishing procedures and policies with those parties involved in case of
emergency, delay, rerouting or any other incident as may be required for certain
commodities and or from authorities;
 informing and training staff for any such responsibilities endorsed under his
obligations or duties, including conditions of carriage as established in modal
transportation.
 establishing and communicating when ownership ceases or at which point it is being
transferred and to which party.
b) Acceptance
When accepting perishables (fresh flowers, meat, fruits, vegetables etc) examine the
shipment for any obvious signs of deterioration. If shipment is found to be already
deteriorating it must be refused.
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Perishable cargo shall only be accepted for carriage when it is reasonably certain that it
will reach its destination in good conditions.
The shipper shall provide written instructions as to the maximum acceptable duration of
transportation and of any special handling required. These instructions shall be shown
on the air waybill and packages.
Prior to acceptance the carrier shall ensure that the necessary en-route arrangements
have been made including:
 ensuring that the shipper is advised of the maximum time before flight departure
that the carrier will accept the cargo.
 making any necessary onward reservations.
 ensuring that special handling facilities such as re-icing are available and arranged if
agreed and required.
 The IATA “Perishable” or “Time and Temperature Sensitive” (for healthcare products
refer to PCR chapter 17) label shall be attached to each package and where
applicable the “This Way Up” label.
Packaging. Packaging materials in common use for transportation of perishable goods

include: Expanded polystyrene cartons; Polyethylene bags; Waxed cardboard cartons;
Treated fibreboard cartons, Wooden barrels, crates and boxes; Plastic containers; Metal
cans; Polyethylene sheeting, etc. Use IATA Perishable Cargo Manual as a guide for
checking appropriate packaging for different types of perishables.
Marking. Packages of perishable cargo must be marked legibly and durably on the
outside with each of the following:
 The full name, address and contact number of the shipper;
 The full name, address and contact number of the consignee;
 Special handling instructions such as “Storage required between +4°C to + 8°C”, as
appropriate.
Labelling. Handling labels should be used when appropriate. New “Time and
Temperature Sensitive Label” was introduced in IATA Perishable Cargo Regulations,
and should be used for time and temperature sensitive healthcare products.
c) Stowage
Perishable shipments shall be prior to the loading stored in adequate facilities at the
Cargo Terminal.
The appropriate storage facilities as required for particular perishable shipment type are
available at airport en route and at final destination. Information about storage facilities,
e.g availability of cool rooms, freezers, heated rooms etc., can be found in IATA TACT
Rules 7.3., Information by Countries.
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The following general precautions are applicable:

 The carrier shall provide information relating to the temperature variations within the
compartments of their aircraft during flight so that temperature sensitive items may
be stowed in an appropriate compartment to ensure their protection.
 Perishable items shall be loaded so that they are suitably accessible in case of any
handling is required at an en-route and/or destination station.
 Articles refrigerated with wet ice and perishable cargo containing fluid or moisture
which could leak onto the compartment floor shall be treated as wet cargo (AHM
322)
 Articles refrigerated with Carbon dioxide, solid (dry ice) shall be handled in
accordance with DG-regulations.
 For specific segregation requirements, refer to the applicable sections of the DGR,
LAR, PCR as may be applicable.
 Perishable cargo that requires special stowage, special care at transit stops, in-flight
attention or special handling in the case of delays or diversions shall be included on
the form “Special Load Notification to Captain” (AHM 381 and AHM 382).
 Care should be taken when stacking perishable items so that the lower layers of the
stack are not damaged by the weight of the upper layers.
4.3.2 Meat Shipments (PEM)
Meat or meat products can be fresh, frozen or chilled. A large port of meat products are
air shipped fresh or chilled. They must be kept under cold conditions at any time during
the whole distribution process.
Micro-organisms and enzymatic activity can significantly affect meat quality and safety
as temperature increases. Results from such attacks are: initial colour changes,
unpleasant odour and bad taste. To counter these effects it is necessary to keep the
fresh meat at low and constant temperatures.
4.3.3 Fresh Fish and Seafood (PES)
Fish and seafood products consist of enormous variety of species. These products are
brought to the market in a variety of forms and condition, such as fresh, frozen, dried,
pickled or salted.
Fish and seafood are very perishable products. Handling methods and temperature must
absolutely be controlled. It is crucial to keep the temperature as low as possible
throughout the handling chain.
Fresh fish and seafood must be packed in insulated plastic receptacles or in tightly
closed plastic bags put inside box made of Styrofoam or a similar material with equal
strength and insulation capacity. Cooling agents, such as wet ice or gel packs should be
used within the package to keep the inside temperature as low as possible.
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4.3.4 Fruits and Vegetables (PEP)
Fruit is defined as the edible product of a plant or tree, consisting of the seed and the
envelope, especially the latter when juicy and pulpy. Fruits are usually soft, fleshy, edible
plant products They are relatively perishable in the freshly harvested state because of
their high moisture content. They can be grouped into three main categories:
 Seed and pots;
 Bulbs, roots and tubers;
 Buds, stems and leaves.
4.3.5 Flowers and Live Plants (PEF)
The flowers and plants may be divided into following categories:

 Cut flowers;
 Florist greens or decorative foliage;
 Potted foliage plants;
 Flowering potted plants,
 Potted orchid,
 Bedding plants and seedlings,
 Seed and pollen;
 Herbaceous perennials;
 Flower bulbs.
Acceptance
Cut flowers and florist greens should be pre-cooled and refrigerated in high humidity to
maintain better quality. They should be stored and transported at their recommended
temperatures as given by the shipper.
Handling
Flowers and plants shall be handled as “Fragile” products as damages such as
breakage, bending etc. are likely to occur due improper physical handling during loading
4.3.6 Foodstuffs (EAT)
Basic categories of foodstuffs are:

 Dairy products and
 Bakery
Packaging
Products that require cool temperatures 0°C to 4°C should be packed in insulated
packagings together with cooling agent which keeps the temperature low during the
transport from origin to destination.
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Frozen bakery products must not be accepted for carriage if Dry Ice (Carbon dioxide,
solid) or any other substance classified as dangerous goods is used as cooling agent.
Storage and Loading Requirements

Dried dairy products are hygroscopic. They absorb water from the environment very
easily. They should be packed and kept in a cool, dry and ventilated place. These
products must be separated from potential odour contaminants, such as seafood and
meat, because they easily absorb odour.
4.3.7 Hatching Eggs (HEG)
Most common types of hatching eggs shipped by air are turkey and ostrich. Hatching
eggs contains embryos, which are actually living animals. Therefore, they are highly
sensitive to temperature extremes.
Acceptance
Hatching eggs will be accepted for transport if the ground temperature is over 5°C and
below 23°C.
Marking “Handle with care” or similar must be applied to each package.
Handling
Hatching eggs shall be protected from rain and extreme weather conditions during
transport from the warehouse to the aircraft and vice versa. If weather conditions are
bad, special truck shall be used to bring eggs directly to aircraft side. Handling staff must
be advised of the contents to handle packages without any tumbling.
Cargo Manifest. Special Handling Code “HEG” shall be used following the description
of goods.
4.3.8 Living Human Organs (LHO)
Special Handling Surcharge for LHO is applicable, see IATA TACT Rules 8.3
Information
Living Human Organs are normally transported as manifested cargo. Exceptionally and
in very urgent cases only, LHO may be accepted unmanifested and handed over to the
crew for transport. In such cases the AWB and cargo manifest must be issued
immediately after departure and faxed to station of unloading.
Packaging
Polystyrene/styrofoam boxes are used. Organs are cooled by wet ice.
Marking
Complete name and address of the shipper and consignee with emergency phone
contacts Letters LHO (Living Human Organ) must be durably applied to the outer
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surface
Handling
LHO must be handled with top priority
Special Handling Code “LHO” shall be used following the description of goods
Storage and Loading Requirements

LHO shipments must be stored (if not delivered immediately upon arrival at aircraft side)
in a cool place at +4°C. When loaded in a lower compartment the shipment must be
stowed at an easily accessible place (e.g. door section).
4.3.9 Save Human Life Shipments (SHL)
Safe Human Life (SHL) shipments are highly time-sensitive cargo. Only the following
goods elivered to save a life of a patient may be accepted under this designation:
 blood serum/ blood plasma,
 vaccines and medicines
Handling
SHL must be handled with top priority. Handling Instructions must be attached to the
outside of the package.
Special Handling Code “SHL” shall be used following the description of goods.
4.3.10 Frozen Goods (FRO)

Frozen goods may be any of the previously stated perishable goods to which freezing
process have been applied. Frozen products must stay at low temperature during all
phases of transport. The most common temperature for frozen goods is around -23°C
Acceptance
FRO shipments must have confirmed reservation from the origin to destination.
Confirmation must be received that storage facilities (deep freezer) are available at
origin, in transit and at destination.
Air Waybill
Handling Information box must have instructions that shipment must be stored in deep
freezer prior to loading and after unloading.
Marking
Package must be marked on the outside with applicable handling instructions
(temperature requirement).
Handling
FRO shipment shall be delivered to aircraft for loading as late as possible and shall be
loaded last and unloaded first. Special arrangement must be made to transport such
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shipment immediately after unloading to the warehouse for storage in a freezer.
Cargo Manifest
Special Handling Code “FRO” shall be used in addition to any other applicable code,
following the description of goods.
4.3.11 Handling Wet Cargo
a) Definition
Shipments containing liquids, or shipments which by their nature may produce liquids,
and which are not subject to the IATA Dangerous Goods Regulations, shall be
designated as “wet cargo”.
b) Purpose
To prevent and to contain the spillage of any liquids inside aircraft. This is because the
danger that spillage or leakage during carriage by air could lead to corrosion or other
damage to the aircraft structure or its components or damage to other load.
c) Type of shipments
The following types of cargo are considered as wet cargo:
 Shipments of liquids in watertight containers;
 shipments of wet materials not packed not packed in watertight containers, e.g. fish
packed in wet ice, fresh meat, casings (fresh animal guts), wet hides, skins etc.
 Goods which may produce liquid e.g. live animals. It is understood that the
transportation of live animals (birds, reptiles, insects and certain mollusks, terrestrial)
in appropriate animal containers (according to the most recent IATA LAR manual) do
not pose a higher risk for corrosion than the normal transportation of baggage/cargo
and are therefore excepted. For larger animals (usually mammals) where presence
of faeces and urine is likely, plastic sheeting or tarpaulin must be placed under live
animals containers in order to avoid spillage or aircraft holds, ULDs and other load.
(Refer to LAR section 10.3)
4.4 Human Remains (HUM)
Human remains are transported as either:

 cremated (ashes) or
 non-cremated (in coffin)
Human remains must not be consolidated together with other goods under one Air
Waybill.
However a consolidated shipment may be wholly composed of human remains, see

TACT, Rules, Acceptance of Goods, Section 2.3.3.
a) Human remains acceptance

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Human remains (HUM), except cremated, must be contained in a hermetically sealed

inner coffin of lead or zinc inside a wooden coffin. The wooden coffin may be protected
from damage by an outer packing and covered by canvas or tarpaulin so that the nature
of its contents is not apparent.
Cremated remains must be shipped in funeral urns which are efficiently cushioned by
suitable packaging, against breakage.
Marking
Outer wooden cases containing cremated or non-cremated human remains must be
marked with name, address and phone number of both, the shipper and the consignee
Whenever there are more than one remains shipped under one Air waybill the outer
packaging must bear the name of deceased. Individual pieces with gross weight
exceeding 100 kg must have actual gross weight marked either on the outer packaging
or cargo identification label.
Labelling
Human remains shall be labelled with cargo identification label and package orientation
labels only.
Documentation
As a minimum the following documents must be attached to the Air Waybill:
 Death certificate;
 Pass check for corpse (Posmrtni potni list, Leichenpass, Laissez-passer mortuaire,
Passaporto per Salma, Lijkendoorver);
 Any other additional documentation as required by governmental regulations of
countries in transit or destination, e.g. import permit, sanitary certificate, certificate of
embalming, certificate of cremation, packaging certificate etc,) see TACT Rules,
Section 7.3
b) Handling coffins
Carriage of human remains in coffins on passenger and cargo aircraft is subject to the
following conditions:
- Non-cremated HUM shall not be loaded in close proximity of foodstuffs (EAT).
- The Pilot-in-Command should be informed.
Stowage position on the individual aircraft type shall be subject to company’s

regulations.
Special Handling code “HUM” must be entered after description of goods.
Loading Requirements
 The coffins shall be loaded in a horizontal position.
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 Any coffin with gross weight exceeding 150 kg must be also handled as heavy cargo
(HEA).
 Loading of heavy pieces on top of the coffin is not permitted.
For more information on Loading Requirements, see AHM 6.6
c) Handling urns
Handling and loading as normal cargo.
Note. There appears to be no scientific or technical reasons why HUM and live animals
(AVI) should be segregated in aircraft cargo compartments. However, it may be ethical
for cultural reasons to segregate them.
4.5 Live Animals (AVI)
4.5.1 General
The following general principles apply when loading live animals, carried as cargo or
passengers’ checked baggage:
 Animals are to be transported in accordance with the IATA Live-Animals

Regulations.
 Live animals shall only be loaded into suitable aircraft compartments authorized by
the carrier, taking into account the needs of the animals.
 Certain live animals shipments shall be treated as wet shipments, and must be
manifested in all documents as AVI
 Where appropriate the floor of the container shall be covered with absorbent
material, e.g. wood shavings, peat or sawdust. The use of hay or straw shall be
avoided due to combustibility and quarantine regulations by some countries.
 Laboratory animals, carrying infectious diseases communicable to humans, shall
only be carried by special arrangement with the carries and authorities concerned.
 For full aircraft loads of live animals, air conditioning units shall be used at loading
and transit and be connected immediately upon arrival at destination.
 Loading and unloading of the animals into or out of the container should be carried
out by the shipper/passenger, the consignee or, when agreed, by qualified handling
staff.
4.5.2 IATA Requirements on Live Animal Transporting
IATA Shipper Certification for Live Animals

This document from recommended practice of IATA LAR latest edition is guidance for
Cargo Handling staff to be used aditionally with all other necessary documents as
described in TIA CHM and IATA LAR 38 th edition or laterst revised edition published by
IATA.
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IATA LAR Cities Appendix

IATA LAR cities Appendix I-II-III is a document from Convention on International trade in
endangered Species of Wild Fauna and Flora recognized by IATA/UNEP/ICAO.
Is a latest reference guide and classification of species with specifics for carriage by air.
A copy of this document together with IATA LAR 38 th edition Manual or latest updated
manual published from IATA, is available for the Cargo Export-Import Agents.
TIA Cargo Handling Agent is adopting the IATA recommended checklist for proper
operations when transporting live animal by air. A copy of this checklist together with
IATA LAR manual is available for the Cargo Export-Import Agents.
Use of this check list is mandatory for all carriers withing proper guidance
documentations or operating manuals on transporting live animals by air.
Cargo Export-Import Agent to be familiar with IATA Live Animal recommended

procedures and Internal Procedure No 027/TIA on Live Animal Operational Instuctions.
4.5.3 Ramp handling
 Ground transportation and loading/unloading should be performed smoothly in order

not to startle the animals.
 Animal shipments should not be left standing unnecessarily in the open, or on
standing aircraft when the departure is delayed.
4.5.4 Stowage in aircraft
 Live animals shall not be packed inside a closed ULD, except for a few species, e.g.
tropical fish.
 When loading containers onto pallets with igloos, the cages shall be stowed next to
the igloo opening, with their main ventilation side facing the open side of igloo. The
igloo protection cover (if any) shall remain folded up.
 The containers shall always be tied down or be otherwise secured against any kind
of movement at take-off, landing and during flight, to prevent shifting or falling of the
animal container.
 The containers shall be stowed in such a way that there is enough space between
cages and other load to guarantee a sufficient air circulation. Cages should not be
placed other loads.
 A departure from the normal loading sequence may be unavoidable, in order to
ensure the best possible container location.
Depending on the quality of the animal container, care should be taken when stacking to
prevent crushing of the lower levels:
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- The containers shall be accessible, without needing to be off-loaded, when care

of the animal is required during transit stops.
- in the event of an excessive delay, special care should be taken, according to
shippers/passengers instructions, e.g. opening the compartment doors, extra
watering/feeding, off-loading, etc, as necessary.
- the containers shall not be loaded directly in front or below air ventilation outlets,
or in contact with the floor, or compartment walks, or internal lights.
 Live animals shall not be loaded in close proximity to other loads which may have a
negative effect on their health and welfare.
 Animals which are natural enemies shall not be loaded in close proximity to one
another.
 If male and female animals are loaded in the same compartment or hold, they should
be stowed as far apart as possible.
 Animals shall not be loaded in close proximity to cryogenic liquids (RCL), Carbon
dioxide, solid (dry ice) (ICE) and foodstuffs (EAT).
 Live animals shall not be stowed in the same compartment as poisons (RPB) and
infectious substances (RIS).
 Live animals may be loaded together with radioactive materials, provided that the
separation distances stated in the IATA Live-Animals Regulations are complied with.
 For carriage of birds on long haul flights, the cargo compartment lights shall be left
switched on, to enable the birds to feed during flight.
There appears to be no scientific or technical reasons why live animals (AVI) and human
remains (HUM) should be segregated in aircraft cargo compartments. However, it may
be ethical for cultural reasons to segregate them.
4.6 Heavy Cargo (HEA)

4.6.1 General
Heavy cargo (HEA) is used as a designation for individual pieces of load weighing 150
kg or more, when bulk loaded in lower compartments.
Bulky items are pieces with overall dimensions (length + width + height) of 300 cm or
more, which due to their size require special handling / equipment for loading and off-
loading.
Heavy bulky items are pieces of 150 kg and more, and whose extreme dimensions and
weight require special attention for loading and unloading through the compartment
doors.
Advance Arrangements
Before accepting heavy cargo for carriage on a specific flight routing, consideration shall
be given to the following:
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 Heavy/bulky items should be loaded/unloaded without the risk of injury to persons

and damage to aircraft, equipment and load;
 Aircraft limitations must not be exceeded;
 Suitable ground handling equipment and manpower must be available at airports of
loading and unloading;
 Lashing equipment must be available at airport of loading;
 Handling should be performed within the scheduled ground times.
4.6.2 Acceptance
Packaging. Heavy cargo pieces must be packed either as solid wooden boxes or crates
with a pallet base to enable loading/unloading with forklift.
Marking and Labelling. Each heavy cargo piece must be marked with gross weight
either on the outside surface of the packaging or must be gross weight inscribed in the
“Cargo Identification Label”.
If weight within the wooden box or crate is not distributed evenly, centre of gravity must
be visibly marked on the outside to prevent heavy piece from falling off the forklift.
Documentation. Information on heavy pieces within a consignment must be shown in

the Air Waybill in the'Nature and Quantity of Goods'' box.
4.6.3 Handling
Cargo Manifest. Special Handling Codes “HEA” must be entered in the cargo manifest
after the description of goods.
Pre-advice to Load Control. Cargo Handling Agent must upon completion of Cargo
Manifest preadvice to load Control total number of heavy pieces.
Aircraft Structural Loading Limitations. Consideration must be given to aircraft

structural loading limitations before loading of heavy cargo pieces takes place. If any of
the structural limitations for designated aircraft type have een exceeded, use calculation
methods as laid down in AHM, see AHM 5.2, to obtain number of spreaders needed and
appropriate lashing method to secure heavy load from shifting during flight.
4.7 Diplomatic Shipments (DIP)
4.7.1 General
The term ''Diplomatic Shipments'' defines shipments containing goods moving between
a government and its accredited representative offices (embassies, consulates) abroad,
or vice versa.
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According to the Convention of Vienna of 1954 diplomatic shipments are not subject to
customs inspection and/or payment duties.
Diplomatic Mail
Diplomatic Mail means a shipment of diplomatic nature specified by the shipper on
thecertificate to contain official correspondence. The confidential nature and the
significance of diplomatic mail requires utmost care in handling such shipments.
Diplomatic Cargo
Diplomatic Cargo means any goods or property of a government other then diplomatic
mail which are declared on the certificate as diplomatic cargo. Such shipments are
handled as general cargo.
Restrictions
Diplomatic mail and/or cargo must not contain:
 Dangerous goods
 Live animals
 Valuable cargo
4.7.2 Acceptance
Packaging Diplomatic mail is delivered in bags (pouches) which are sealed. On

acceptance of diplomatic shipments a thorough check must be done to verify that the
bags and seals are undamaged whatsoever. In case seal is broken or bags show any
sign of damage the delivering government office or embassy must be notified
immediately to repack the mail.
Marking and Labelling General requirements for cargo shipments are applicable.
Documents The following information shall be entered into ‘’Nature and Quantity of
Goods’’ box:
 Description of goods, e.g. “Diplomatic Mail” or exact nature of goods and remark
“DIPLOMATIC CARGO”.
 Applicable special handling code “DIP” may be added.
Supporting documents
‘’Declaration of Diplomatic Immunity’’ which indicates that the contents are official
correspondence between government offices shall be attached to the Air Waybill.
4.7.3 Handling
Cargo Manifest Special handling codes “DIP” must be entered in the cargo manifest
after the description of goods.
NOTOC Flight crew must be notified of any diplomatic mail being loaded.
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Delivery. The following delivery procedure has to be strictly respected:

 Delivery should be made as soon as possible. The diplomatic bag shall be handed
over to the consignee/diplomatic courier against signature of Delivery Receipt.
 Diplomatic shipments shall only be delivered upon presentation of a written
authorization from the respective Embassy, or consulate, entitling its holder to take
delivery. The following Identity Card details must be noted down on the Delivery
receipt:
- first and last name of holder in capitals and
- ID number
 It is strictly forbidden to effect delivery without checking the identity and obtaining
signed Delivery Receipt.
4.8 Valuable Cargo (VAL)
Valuable cargo means a consignment which contains one or more of the following articles:
- Any article having declared value for carriage of $ 1,000 (or equivalent) or more per
gross kilogram;
- Gold bullion (including refined and unrefined gold in ingot form), dore bullion, gold specie
and gold only in different forms (form of grain, sheet, foil, powder, etc.) and platinum
alloys in different forms (form of grain, sponge, bar, ingot, rod, etc.);
- Legal banknotes, traveller’s cheques, securities, shares, share coupons and stamps
(excluding mint);
- Diamonds, rubies, emeralds, sapphires, opals and real pearls;
- Jewellery consisting of diamonds, rubies, emeralds, sapphires, opals and real pearls;
- Jewellery and watches made of silver and/or gold and/or platinum;
- Articles made of gold and/or platinum, other than gold and/or platinum-plated;
In addition the following items should be regarded as vulnerable cargo and be handled as
valuable cargo:
- Goods for which no value is declared but which obviously require security handling;
- Blank airline documents, e.g. MCOs, AWBs, tickets etc.
- Diplomatic bags (when declared as valuable);
- Narcotics (drugs such as opium and deritatives), etc. if required.
Acceptance of valuable Cargo follows the same routine as regular Cargo. When valuable cargo
arrives at Cargo Terminal for shipment, delivery or transfer, the valuable cargo shall be
immediately checked against the air waybills and be placed in an area secured against
unauthorized entry. For any valuable cargo which due to its size or other reason cannot be stored
in the security area, TIA/Cargo Department must make special arrangements for its security.(see
TACT 7.3.2–Albania) The detailed procedures for safeguarding valuable cargo shipments during
transport from the Cargo Terminal to the aircraft, also prior to and during loading, shall be agreed
and arranged between those responsible for the cargo handling and for the ramp handling. Such
consignments shall always be accompanied to the aircraft by an authorized person.
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A written form of information from banks with number of VAL-BAGS, weight and security
declaration that the content inside has no DGR presence. However every single VAL-shipment
must be weighed very accurately and handled according to Airline's regulations. VAL-shipments
must be secured and sealed in VAL-BAGS and loaded/sealed in VAL-containers according to
airline's regulations. Whenever aircraft security controlled stowage devices are not used, the
valuable cargo shall be loaded in a specified area of the compartments. No loading or off-loading
of any kind in this area shall take place without attendance/supervision of authorized personnel.
Respective information to be handed over to the documentations' and operations' departments
for further action according to airline's Regulations (pre advises, telexes etc) and AHM 331
for Handling and protection of valuable cargo.
Shipments must be kept in the banks security van and accompanied to the Aircraft. TIA
personnel should take the signature of Bank representative before close aircraft door.
All valuable cargo should be handled as a separate category, distinct from regular air
cargo. Special device and protection should be provided to valuable cargo by TIA/Cargo
agents and special charges apply to compensate for the expense of this special
protection.
TIA/Cargo Management is responsible for managing the company’s exposure to operational risks
for handling and transport of valuable cargo through the airport.
Specific background checks for staff handling valuable cargo should be rigorously applied.
Details about value, contents, routing and storage must be kept confidential and only
those details which are absolutely necessary for handling proposes should be made
available to the personnel directly involved.
4.9 Vulnerable Cargo (VUN)
4.9.1 General
The term Vulnerable Cargo (VUN) in general applies to goods which obviously require
security handling or goods which are particularly vulnerable to theft or pilferage but are
NOT covered by definition of valuable cargo, ee IATA Resolution 012 (Definition of
Valuable Cargo.
The following articles shall be defined as Vulnerable Cargo for to be handled

accordingly:
 Precious stones (real or synthetic) not specified in IATA Resolution 012 (Definition of
Valuable Cargo), including jewellery and articles made of such stones;
 Gold and/or platinum plated articles;
 Silver in bars or other unfinished forms, silverware and silver plated watches and
clocks;
 Coins of all kinds;
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 Narcotics (drugs such as opium and derivatives);

 High-value pharmaceuticals (e.g. viagra etc)
 Works of art (paintings, sculptures etc) when not shipped as valuable cargo;
 Valid passports;
 Weapons and firearms including sporting and hunting weapons (SWP), and weapons
and munitions of war (MUW)
 Any article for which the shipper requires security handling
Applicable Laws and Regulation

The acceptance, handling and transportation of certain goods covered by definition of
vulnerable cargo (such as narcotics, works of art, weapons and firearms etc) shall be in
accordance with:
 the government laws and regulations of the Countries of export, transit and import,
when applicable and
 the operator regulations, when applicable.
4.9.2 Acceptance
Special acceptance and handling procedures are required in order to provide adequate
security to shipments of vulnerable cargo. Shipments of vulnerable cargo shall be kept at
the airport of origin and at the airport of destination (including transit airport if applicable)
in strong-room and transport between the aircraft and cargo terminals shall be provided
under security escort.
Acceptance Times
VUN shipment(s) with confirmed booking must be delivered ready-for-carriage no later
than cut-off time of the scheduled flight departure. No flight departure shall be delayed
due to late delivery of VUN shipment. Acceptance during weekends or public holidays
shall be avoided.
Acceptance Check
Each VUN shipment must be carefully checked against the Air Waybill. If there is any
discrepancy in view of number of pieces, actual gross weight, adequate packaging,
seals, measurement, marking or labelling, the shipment must be refused.
Security Check
VUN shipments are not excluded from acceptance security checks in accordance with
local regulations and any additional airline security measures. However hand search
may only be performed in secured area in the presence of the shipper who shall open
and re-seal the packages upon conclusion of the check.
Packaging
VUN shipments shall be securely and durably packed as adequate in respect of their
value quantity and weight, as well as with regard to both distance and duration of the
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entire transportation. Vulnerable goods must be packed in such a manner that contents
cannot be tempered with or be removed without visible evidence being left on the outer
packaging. Therefore VUN shipments shall be accepted for carriage only if contained in
packages sealed with lead or sealing wax or closed by means of steel-straps which have
to be sealed as well.
Marking and Labelling

Packages containing vulnerable items must not be labelled by stickers or labels bearing
any form of advertising. Packages must be properly marked with the address of the
shipper and consignee and labelled with cargo identification labels.
Documentation
The Air Waybill (AWB) must be issued in accordance with TACT Rules, Section 6. The
following information must be entered in the respective boxes of the Air Waybill:
 exact actual gross weight (even in fractions of kg);
 dimensions of each package and statement “VULNERABLE CARGO” in the “Nature
and Quantity of Goods” box;
 statement “SECURITY HANDLING REQUESTED” in the “Handling Information” box
 phone number of the shipper and the consignee.
Cargo Manifest. A separate cargo manifest must be issued for VUN shipments. Short
description of goods must be entered into the »Nature of Goods« column. Special cargo
handling code VUN must be entered into respective column following the description of
goods.
Special cargo handling code SWP must be entered in addition to VUN in case of
sporting and hunting weapons.
Special cargo handling code MUW must be entered in addition to VUN in case of
weapons of war.
Notification to Captain (NOTOC). Notification to Captain must be issued for VUN

shipments and delivered to Captain for signature.
4.10 Obnoxious Cargo (OBX)
Obnoxious cargo means strongly smelling goods which, if not packed properly, can have
annoying effect on passengers and crew and may also “contaminate” other cargo and
baggage. The following goods have such properties:
 Essential oils
 Concentrates
 Hides
4.10.1 Acceptance
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Packaging
Strongly smelling goods must be packed in strong metal or plastic drums. Drums must
be closed with a safety device to prevent accidental opening during carriage. The
outside surface of drums must be clean and free of any spillage or leftover from filling
the drums

Drums must have the following handling markings applied on the outer surface:
 “KEEP IN UPRIGHT POSITION”
 “DO NOT PLACE OTHER CARGO ON TOP”
 “CONTAINS STRONGLY SMELLING GOODS”
“This Way UP” labels must be applied on every 120 around the drum
4.10.2 Handling
Cargo Manifest Special Handling Code “OBX” shall be used in addition to any other
applicable code, following the description of goods.
Notification to Captain (NOTOC) Flight Crew must be notified of OBX shipment loaded
on board.
Loading
When loading obnoxius cargo the following action shall be taken:
 The floor of the aircraft compartment shall be protected by plastic foil/sheets or
tarpaulins so as to catch any accidental spillage or leakage.
 The drums must be stowed and secured in an upright position with the closure at the
top.
 No other cargo may be stowed on top of these drums.
 Drums must be secured to prevent any movement during air carriage.
4.11 Baggage Shipped as Cargo
Baggage Shipped as Cargo means baggage delivered for carriage by a passenger who
holds a valid ticket for the same journey (route) and is not delivered later than scheduled
departure stated on the ticket. In this case passenger is entitled to reduced cargo rate,
see IATA TACT Rules 3.7.8
Baggage delivered by a person not holding a valid ticket for the same journey is
considered general cargo containing personal effects and is not covered by this
procedure.
4.11.1 Security Measures

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For security reasons, cargo acceptance staff shall be suspicious of unaccompanied

baggage delivered at short notice or for which bookings on specific flights are required. It
is advisable in such cases to examine the contents in the presence of the shipper before
the goods are accepted for transportation. Alternatively such shipments must be stored
for 24 hours.
4.11.2 Acceptance
Packaging
Baggage may be delivered for carriage in suitcases, bags or boxes. If personal effects
are packed in suitcases, each suitcase must be well locked. Keys should never be
attached to the baggage (risk of pilferage) but shall be enclosed in a strong envelope
and attached to the Air Waybill.

Each piece shall be legibly marked with the name, address and phone number of the
shipper and consignee.
Cargo Identification label must be securely attached. In addition “Fragile” label may be
used.
Documentation
The Air Waybill. The following information must be entered in the respective boxes of
the AWB.
 “Accounting Information” box
 “Handling Information” box
 “Nature and Quantity of Goods” box
 Declaration of Contents as a Supporting Documents
Handling
No special procedure applies for the handling of baggage shipped as cargo. Care should
be taken that bags are not mixed with regular baggage on the flight and delivered to
“Baggage Claim” instead to Cargo Terminal. In case of missing baggage always check
passenger “Lost and Found” office.
4.12 Sporting Weapons (SWP)
There is no internationally agreed definition of Sporting and Hunting Weapons (SWP). In

general it may be any weapon which is NOT a Weapon or Munition of War (MUW).
Sporting and hunting weapons include:

 hunting knives, bows and other similar articles;
 antique weapons such as muskets etc;
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 firearms (guns, rifles or pistols which fires a projectiles)
All shipments of sporting and hunting weapons must be treated as Vulnerable Cargo
(VUN), therefore advance arrangements, acceptance, handling and transportation must
also be in accordance with requirements of CHM 4.9.
Acceptance
Firearms or other weapons that can contain ammunition must be unloaded. All other
acceptance requirements as for vulnerable cargo are applicable
Handling
All handling requirements as for vulnerable cargo are applicable
4.13 Weapons and Munitions of War (MUW)
There is no internationally agreed definition of Weapons and Munitions of War (MUW).

Some States may have defined them for their particular purposes or for national need.
Therefore it is the responsibility of the operator to check, with the States concerned,
whether or not a particular weapon or munitions is regarded as a weapon of war or
munitions of war.
All shipments of weapons of war must be treated as Vulnerable Cargo (VUN), therefore
advance arrangements, acceptance, handling and transportation must also be in
accordance with requirements of CHM 4.9.
Acceptance
All acceptance requirements as for vulnerable cargo are applicable.
Handling
All handling requirements as for vulnerable cargo are applicable.
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5. HANDLING OF MAIL
5.1 General
Mail can either be high priority traffic or space available traffic depending on the nature
of the goods being mailed and on the transport agreement between the air carrier and
the contracting Postal Operator. As a result of an understanding with the UPU, air
carriers may establish a maximum amount of mail by flight departure for which uplift is
available.
5.2 Acceptance of Mail
The Cargo Handling Service (CHS) provides or arranges for essential equipment,
storage and handling facilities.
At departure, the CHS receives and checks mail bags against documents provided by
the Post Office Authority.
The CHS places a copy of each CN 38 (first class/priority mail) or CN 41 (SAL second
class/economy mail) in the special plastic envelope which he ties to one of the mail
bags. The receptacle information shall be transmitted by the handling agent to the
airline, or transmitted on behalf of the airline to the origin Postal Operator confirming the
receipt of the receptacles by the air carrier.
The CHS checks that all bags are in good condition and correctly sealed. Any
discrepancy is immediately notified to the Post Office Authority and to TIA Cargo. The
VAL mail must be escorted by security staff to the Aircraft and wait until it takes off.
5.3 Handling
On arrival, the CHS collects the mail, checks the AV 7/ 41, and that all bags are in good
order. He issues substitute documents, if necessary. VAL mail must be collected by
security staff and stored in strong room.
The import mail is delivered directly to the Post Office Authority against signature on the
documents. Two copies of the Delivery Bill shall be tendered to the Postal Operator at
destination. The inbound mail shall be checked against the respective documents or
alternatively have the bar coded mail labels scanned by handling personnel to record the
delivery time of each receptacle handed over to the Postal Operator at destination. On
arrival, the TIA CHS gives a copy of each AV7/CN 41 to Post office.
The CHS handles transit Post Office mail. The receptacle information in case of transfer
mail (direct transshipment of mails using an intermediate transfer airport between the
origin and destination) shall be transmitted by the handling agent to the airline
concerned or transmitted by the handler on behalf of the airline(s) to the origin Postal
Operator.
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The CHS distribute incoming/outgoing Post Office mail documents. When no documents
are received, a substitute document has to be issued based on the details on the
bags/containers received and has to be notified the destination Postal Operator that a
substitute CN 38 has been raised and to request a duplicate copy of missing documents
be send from origin station.
5.4 Irregularities
The CHS handles lost, found and damaged mail and reports to TIA Cargo and the Postal
Authorities in accordance with local practices. Irregularities should be documented and
for every respective case of notified irregularities, an irregularity form to record the noted
irregularity must be completed. Notification of MSMB/MISAV7 must be address by telex
to the origin station and destination which will enable to notify its respective Postal
Operator and give full details of the irregularity.
The CHS maintains a file for all arrival/departure mail, including irregularities, for a
mutually agreed period.
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6. IRREGULARITIES
6.1 General
An irregularity is any departure from the normal routine of cargo handling. Whenever
irregularities occur, it is the responsibility of the TIA Cargo Department/Cargo Handling
Agent or/and Airlines to take immediate action.
Responsibility. The station, which first discovers an irregularity, is responsible for

handling and reporting such irregularity in accordance with the applicable instructions.
Reporting. Irregularities will be reported to the issuing carrier at airport of departure.

Notification of shippers is at the discretion of the issuing carrier. Information may, of
course, be given to connecting carriers participating in the transportation to the extent
required in each case for traffic reason. When irregularities have occurred prior to arrival
or en-route, the last carrier at the last point of loading must be advised.
Tracing Messages Standards. Message composition shall be in accordance with IATA

“Cargo Interline Message Procedure” Manual.
Cargo Tracing/ Irregularity Report Form. A “Cargo Tracing Report” and “Cargo
Irregularity Report – IRP” shall be used as a written evidence of the irregularities.
Tracing documents (forms, replay slips, letters, SITA messages) shall be filed according
to AWB number.
All tracing documents (forms, replay slips, letters, SITA messages) shall be filed for a
period of 3 years.
6.2 Cargo Charges Correction Advice (CCA)
The Cargo Charges Correction Advice (CCA) form, is to be raised whenever it is

necessary to correct charges, and/or method of payment on an Air Waybill or as
reflected in a shipment record. The CCA is used to advice all carriers involved of the
change that has been made.
Such correction shall be made in the following cases:

 For charges incurring en route and not originally in the Air Waybill. If such charges
can be inserted on the AWB during transit or transfer, a CCA need not be made out.
Such charges must always be debited to the consignee.
 For debiting outstanding charges (including collect weight and other charges) to the
issuing carrier at the airport of departure, in case of non-delivery.
 Incorrect weight, valuation and other charges (including undercollection or
overcollection due to incorrect rate application and due to calculation errors).
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Every effort must be made to correct errors in charges. Any balance due from an
overcharge shall be repaid, and TIA Cargo Department has a legal right to the balance
due from shipper or consignee. This includes charges caused by incorrect by incorrect
weight entries, in case of an undercharge.
6.3 Shipper’s Request for Changed Dispositions
In accordance with the instructions published in TACT Rules 2.6., the shipper or his
agent may give alternate disposal instructions for his shipment provided all obligations
laid down in the Air Waybill (Contract of Carriage) are duly met.
Every exercise of right of disposition must be applicable to the whole shipment and must
be in writing and shall contain:
 Positive identification of the shipment, including the AWB number;
 Specification of the requested shipper’s disposition,
 Confirmation to indemnify and hold TIA free from any consequences as a result of
the exercise of the shipper’s right of disposition;
 A guarantee to reimburse TIA for any expenses including the communication
cost(SITA messages, E-mails, telegrams) etc.;
 The signature of the shipper or his agent, written and printed. If the shipper is an
organization then also the signature, written and printed of a responsible executive.
The request must be accompanied by No.3 “Original for Shipper” of the AWB. Unless
this stipulation is complied with, the party being in the possession of the AWB may hold
the liable for any damage caused by the change requested.
According to the applicable IATA regulations, a service charge must be paid by the
shipper or his agent for any amendments or charge requested after dispatch of goods
from the airport of departure. For deviations and detailed instructions regarding this
service charge, refer to TACT Rules, 4.4. The charge shall accrue to the issuing carrier
at the airport of departure.
EU regulations require that a change of country of destination of a shipment which

originates in the EU must be approved in writing by the customs authorities at the airport
of origin.
All documentation covering exercise of shipper’s right of disposition shall be filed for a
period of 3 years.
6.4 Handling irregularities
TIA employees take immediate necessary action in case of irregularity, damage, or

mishandling. They coordinate these actions with airlines or their representatives about
the discrepancies as soon as possible regarding:
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 Goods not loaded and reasons;

 Documents not shipped and flight on which it will be re-forwarded.
6.4.1 Handling irregularities at acceptance
At the acceptance time can occur the following irregularities:

- missing or incomplete documents;
- customs clearance not performed;
- incomplete or surplus shipment according to AWB;
- improper packaging material;
- damaged Cargo;
- mislabeled Cargo;
- pilfered Cargo,
- wrong destination;
- screening to show forbidden goods.
Customs clearance not performed

In case of Tl shipment classification, no acceptance can be performed unless the customs
clearance is done.
Incomplete or surplus shipment according to AWB

TIA cargo export agent check if this shipment is going to be handled as a part shipment. Cross-
check has to be provided with the Airline in question, to get the AWB with the pertinent
information. In case of incompleteness no acceptance is possible.
In case that the amount of pieces does not match with stated amount in the AWB, no acceptance
is possible (Either the AWB must be amended or the surplus must be taken back by the shipper).
A general clarification with the Agent/Airline is required.
Improper packaging material

Under no circumstance the acceptance of a shipment with improper packaging material may be
performed. Safety must be observed.
6.4.2 Import irregularities handling
After incoming flight freight check, TIA employees immediately advise Airline about any
irregularity such as:
 Parcel short shipped

 Parcel over carried
 Flight received with documents pouch missing
For missing AWB’s, an irregularity telex must be sent to the appropriate stations.
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Irregularities noticed during physical cargo delivery in case that cargo arrived damaged or gets
damaged during its stay in our custody, than the shipment is opened under custom supervision
together with the cnee to determine the average and a protocols should be signed by both parties.
In case that damage is presumed even though no damage is visible, checking can be made
under the same conditions as in point.
In accordance with instructions, TIA employees take appropriate measures if the

customer refuses the freight or the payment. TIA employees advise the station of origin
by telex.
Once disposal instructions have been received from the shipper, TIA employees act
accordingly to cargo handling manual and airline instructions (for general cargo usually
the shipment is requested back or else given to local Custom for abandon procedure).
6.5 Damaged Cargo
Damage to a shipment means any change in its original condition, interior or exterior,
that may have or has caused depreciation, i.e. a reduction of its value.
The damage can be of the following nature: breakage, distortion and dents,
deterioration, spoilage, wetness, fissures, splintering and much alike. More-over,
complete or partial disappearance by proven or presumed theft of the contents out of
single packages or of individual packages / cargo pieces can be considered as identical
with evident damage.
Noticeably damaged or insufficiently packed shipments or shipments of which the

attractive contents is accessible, must not be accepted for carriage.
Leaking or evidently weak packages containing liquids, solids or other goods which
might damage the aircraft in case of leakage shall not be loaded unless duly repaired
and perfectly safe for transportation.
In case of a damage noted, the original packaging must never be destroyed. When re-
packing is necessary, all parts of the original packaging exchanged against new ones
must be kept available until ensuing claim has been settled.
Damaged shipments may only be delivered to consignee against payment of all charges
on the AWB. There must be no exemption from this rule.
It is important that any damage is reported without delay. The purpose of such is to:
 establish a detailed record of type and extent of the damage;
 investigate how and where the damage occurred;
 ascertain the party responsible for the damage;
 serve as a basis for judging shipper’s consignee’s claim, if any;
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 develop measures for the prevention of damage to air cargo.
Damage must be reported by the form “Cargo Damage report (CDR).
Under no circumstances the acceptance of a damaged shipment can be performed due

to safety and liability reasons.
Damage to Special Cargo
Live Animals. In case of sick or injury to live animals, call a veterinary surgeon and
state his diagnosis on the CDR. Quote also the instructions given in the AWB and on the
“Live Animals” tag. Dead animals must be removed and disposal of in accordance with
local regulations. An appropriate remark must be made on the CDR.
Perishable Cargo. In case of damage to perishable cargo, all stations should have an
up-to-date emergency plan available, specifying the action to be taken in case the goods
are threatened with deterioration. The emergency plan should include a register of
companies dealing with the most common types of perishables, should it be necessary
to dispose of the goods locally. If time permits, the shipper shall be notified and
requested for the disposal instructions.
Pilferage and Theft
In case of obvious pilferage or theft, it will, on principle, be necessary to inform the local
police and other competent authorities (after previous agreement between airlines and
Cargo Head Office) and ask them to investigate. Besides that action, notification about
such incident must be given by means of the Cargo Damage Report.
For special cargo any discrepancy must be regulated following the local Authorities
disposal.
6.6 Delays in Forwarding

Only shipments which have been delayed are subject to the regulations below.
Irregularities delaying the scheduled movement of shipments cannot be wholly

eliminated. In general, most clients will show a comprehensive attitude, if they are
informed of an irregularity in an appropriate way. Politeness and sympathy with the
client’s concern are of utmost significance.
6.7 Shortshipped/Offloaded or Overcarried Cargo
Shortshipped cargo means cargo which has been manifested but not loaded on the
intended flight due mistake in handling.
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Offloaded cargo means cargo, which has been manifested but removed before
departure of a flight at point of loading, or at a transit station between point of loading
and point of un-loading due lack of payload or available space.
Overcarried cargo means cargo, which has been carried beyond point of unloading
detailed in the Cargo Manifest. Such irregularities may happen on multi-leg flights.
Shortshipped, offloaded or overcarried cargo shall also be handled as delayed cargo. In

such cases, the issuing carrier at airport of departure must be advised. The report must
include reasons for delay and reforwarding details.
In case of planned offloading observe loading priority.
Retain the original AWB or an AWB copy and amend the Cargo Manifest. The intended
point of unloading must be pre-advised by Discrepancy Message.
6.8 Part Shipments
A part-shipment is a shipment which, although covered by one original AWB, is

forwarded on two or more flights.
6.8.1 Handling of Part Shipments
Acceptance. No part of a shipment shall be dispatched from the airport of origin until the
complete shipment, including shipping documents, have been received.
Forwarding. Part shipments should not be forwarded by different carriers, unless this is
required due nature urgency (perishable nature of cargo, etc).
Documentation. Where it is necessary to forward part-shipments separately the

following procedure shall apply.
6.8.2 Delivery of Part Shipments
Upon receipt of a part-shipment, the consignee shall be informed that part of his
consignment has arrived and asked if he wishes to take delivery of the part on hand or if
he prefers to wait and take delivery of the complete shipment. Depending on the
consignee’s reply, the part- shipment shall be held or delivered against appropriate
receipt.
In case the original AWB copy is missing, delivery of the part-shipment shall be effected
against usual reserves as appearing on the Substitute AWB.
6.9 Missing/Found Cargo and Documents
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Tracing of missing/found cargo and documents requires immediate and determined

action. The principles for cargo tracing are laid down in IATA Recommended Practise
1600q (Cargo Tracing procedure).
In case of missing or incomplete documents, TIA cargo export employee check if it's a shipment
delivered by a private shipper. Keep shipment at the acceptance dock and advise shipper to get
his documentation clarified. After clarification acceptance can be performed by GH.
No acceptance deliver by Air Cargo Agent, can be performed unless documentation is

complete.
Missing Cargo (MSCA)

Missing cargo means cargo which has not been received on the flight for which it was
manifested.
Mislabeled Cargo
Check if the cargo was mislabeled or if the AWB does not belong to the shipment. A
cross-check with the Airline/Agent in question is required.
Wrong destination
In case wrong destination, a mislabeling could have happen. TIA cargo agent should
check if AWB shipment matches. A cross-check with the Airline/Agent in question is
required.
6.10 Rerouting of Shipments
In accordance with IATA Resolution 600e the routing originally shown on the Air Waybill
by the shipper (or by the issuing carrier on the shipper’s behalf) must be strictly
observed, unless such routing is changed to avoid delay in case of emergencies such as
weather conditions, mechanical failure or accidents, congestion or embargoes.
6.11 Impediments in Delivery of Cargo
Shipment tracking action must be initiated whenever shipper or consignee lodges a

request for shipment status or a complaint about non-delivery of his shipment caused by
delay in excess of the normal transportation time.
If the shipper is in possession of a notification of non-delivery from the consignee, he

should be requested to give:
 AWB-number
 the date of execution of the AWB
 the date of the consignee’s complaint of non-delivery
Upon receipt of this information, establish the date when the shipment was dispatched
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and whether any irregularity has been reported.
Tracking from the airport of destination can also be started upon consignee’s request if
he can provide:
 AWB-number
 airport of departure, and
 date of dispatch of the consignment
If such information is not available the consignee should be tactfully asked to request the
shipper to initiate tracking action from the airport of departure.
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7. ELWIS DATA HANDLING PROCESSING
7.1 Validation of the Elwis system data
Elwis System consists of the following functionality upon flight departures production of
outgoing FFM, FRI, ASM, FSU messages.
Terminal Warehouse
- Definition and organization of storage areas and warehousing;
- Warehouse handling of export, transit and import shipments (reception of
parcels, storage, containerization, warehouse inventory);
- ULD’s storage handling;
- List of lying ULD’s management;
- Production of delivery note;
- Flight departure preparation (freight assignment, issue of manifests);
- Processing of freight on arrival (flight tally, arrival advice, transfer between
Carriers, delivery);
- Processing of irregularities;
- Tracking of shipments;
- Warning systems (audit reports, “monitoring”);
- Upon flight departures production of outgoing FFM, FRI, ASM, FSU messages.
AWB’s Data Capture

- Input of commercial information;
- Issue of AWB and invoices;
- Management of clients’ file;
- Management of other charges.
Ultra ULD’s control system made up with following function:

- TIA cargo ULD’s property data base;
- ULD tracking/tracing;
- ULD movements in/out transferred;
- UCM message switching.
7.2 NOTOC for TIA (Notification To Captain)
The NOTOC is completed manually on form Mod ZZ9107 7650 ASM Sep. This message
contains the details of IATA regulations for the transport of dangerous goods.
It is mandatory to give the dangerous goods information (covered by the shipper’s

declaration) to the Captain. In case of emergency during the flight, this information would
enable the Captain to warn air navigation services of the nature, quantity and the
position on board of the dangerous goods.
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The compilation of the NOTOC must be made by a skilled and certified member of staff
to comply with regulation raised from IATA/JAR-OPS. The copy of NOTOC signed by
the Captain along with the DGR documents (RAR, AWB copy) must be filed at the
station for at least for six months. The file must be available upon request by the
Authorities or the Carrier.
Notification is made through the NOTOC exclusively. It is compulsory to inform the

Captain of any other special load under the heading, "Other Special Load" of the
NOTOC. The following items must appear:
 Live animal (AVI);

 Perishables if requested re-setting of temperature in the holds;
 Arms (WAS);
 Notification of a HUM.
7.3 “TRUCK” System based on Elwis programs
This System manages trucks used by TIA Cargo. The main functions of the System are
as follows:
 Follow up of transport operations (loading);

 Follow up of punctuality;
 Tariff data base;
 Supervision of sub contractors (road haulage companies);
 Contracts for ordering truck movements;
 Haulage Company invoice control;
 Statistics;
 Optimization of road transport expenditure.
Optional. To satisfy customs requirements, and for financial and commercial purposes,
it is essential that the SGHA enters the following information into “TRUCK”, punctuality
details of road transport and covering references of Customs documents.
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8. CUSTOMS AND REGULATIONS
8.1 Conformity with procedures
In accordance with local regulations, TIA employees hand over a copy manifest and/or
AWB to Customs. If necessary, the freight is put under Customs control.
Upon Customs request, TIA employees can block the shipments.
GH personnel dealing with customs procedures, issue the customs protocol as well the
General Declaration of the flight and attach the incoming manifests. Adequate stamps
are put on all these documents (Airline and GH) according to customs requirements.
Distribution:
- originals for the customs protocol;
- Copies for the general declaration;
- Photocopies for the import-delivery office;
- Photocopies for breakdown.
8.2 Customer Requirements according to SGHA
Representation and accommodation
TIA will provide or arrange for guarantee or bond to facilitate Cargo and mail activities for
the Service Recipient/Customer. TIA is responsible for establishing and maintaining local
procedures and actions and communications if necessary. TIA will prepare, forward, file
and retain for a period specified in the SGHA, messages/ reports/ statistics/ documents
and will perform other administrative duties in cargo and mail services.
Load Control and Communication
Cargo Department is responsible to convey and deliver flight documents between

aircraft and cargo building. TIA GH is responsible to prepare, sign, distribute,
clear/process and file documents, including but not limited to, loading instructions,
loadsheets, weight and balance charts, Captain’s load information and manifests.
 Compile, receive, process and send all messages in connection with the services
performed by Handling Company, using the Carrier’s originator code or double
signature procedure;
 Perform EDI (electronic data interchange) transactions;
 Inform the Carrier’s representative of the contents of such messages.
 Provide and operate means of communication between the ground station and the
Carrier’s Aircraft.
Unit Load Device (ULD) control

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 Provide or arrange for storage space for cargo ULDs.

 Take action to prevent damage, theft or unauthorised use of the Carrier’s ULDs in
the custody of Handling Company. Notify the Carrier immediately of any damage or
loss.
 Take physical inventory of ULD stock and maintain records. Compile and dispatch
ULD control messages.
 Prepare ULD exchange control documentation for all transfers of ULDs and obtain
signature(s) of the transferring and receiving carrier(s) or approved third parties and
distribute copies.
 Handle lost, found and damaged ULD matters and notify the Carrier of such
irregularities.
Cargo handling-General
Facilities and Equipment

 Provide or arrange warehouse handling and storage facilities for:
1. General Cargo
2. Special shipments
3. Specialised Cargo products
4. Mail.
 Store Cargo.
 Take appropriate action to prevent theft of, or damage to cargo and/or mail.
 Provide or arrange for equipment for handling of:
1. General Cargo
4. Mail.
 Provide or arrange for handling services for:
1. General Cargo
4. Mail
5. Diplomatic Mail / Cargo
6. Company cargo/material
 Issue and obtain receipt upon delivery of cargo
 monitor cargo delivery
 Take action to prevent theft or unauthorized use of, or damage to the Carrier’s
pallets, containers, nets, straps, tie-down, rings and other material in the custody of
TIA Cargo Department. Notify the Carrier immediately of any damage to or loss of
such items.
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Customs control
 Prepare customs documentation for Inbound/Outbound/Transfer Cargo.
 Obtain Customs clearance for Inbound/Outbound/Transfer Cargo.
 Place Cargo under Customs control for Inbound/Outbound/Transfer Cargo.
 Present to Customs, cargo for physical examination.
Document handling
 Check all documents to ensure shipment maybe carried. The check shall not include
the rates charged.
 Obtain capacity/booking information for the carrier’s flights
 Split air waybill. Forward applicable copies of manifests and air waybills to the
Carrier.
 Prepare cargo manifest(s).
 Provide the load control unit with Special Load Notification.
 When applicable, return copy of air waybill to shipper, endorsed with flight details.
 Notify consignee or agent of arrival shipments
 Make available cargo documents to consignee or agent.
 Provide or arrange for:
1. Collection of “Charges Collect” as shown on the air waybill
2. Collection of other charges and fees as shown on the air waybill
3. Credit to consignees or agents.
Irregularities handling
 Take immediate action in respect of irregularities, damage or mishandling of
dangerous goods and other special shipments;
 Report to the Carrier any irregularities discovered in cargo handling
 Handle lost, found and damaged cargo
 Notify the Carrier of complaints and claims and process them
 Take action when consignee refuses acceptance and payment.
Miscellaneous
 Take appropriate action to prevent theft or unauthorised use of, or damage to, the
Carrier’s pallets, containers, nets, straps, tie-down rings and other material in the
custody of TIA Cargo Department. Notify the Carrier immediately of any damage to
or loss of such items.
 Handle, as mutually agreed diplomatic cargo / mail and company mail.
Physical Handling Outbound/Inbound

 Accept cargo, ensuring that:
(a) machine-readable cargo labels are affixed and processed
(b) manual labels are affixed and processed
(c) shipments are “ready for carriage”
(d) the weight and volume of the shipments are checked
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(e) the regulations for the carriage of special cargo, particularly the IATA Dangerous
Goods Regulations (DGR), IATA Live Animals Regulations (LAR), and others
have been complied with.
 Tally and assemble for dispatch cargo for the Carrier’s flights
 Prepare Bulk cargo / ULDs for delivery onto flights.
 Establish the weight of Bulk cargo / built-up ULDs and provide the load control unit
with deadload weights.
 (a) Offload bulk cargo from vehicles
(b) Check incoming cargo against air waybills and manifests
(c) Break down ULDs
 Release cargo to the consignee or agent.
Outbound (export) cargo Inbound (import) cargo
- Physical handling - Physical handling

- Document handling - Document handling
- Customs Control - Irregularities handling
Transfer/transit cargo
 Identify transfer/transit cargo and prepare transfer manifests for cargo to be
transported by another carrier.
 Provide or arrange for transport to the receiving carrier’s warehouse under cover of
Transfer Manifest on/off airport
 Accept/prepare transfer/transit cargo for onward carriage.
Post Office Mail

- Physical Handling
- Document Handling
- Irregularities Handling
 Provide or arrange for essential equipment, storage and handling facilities.
 Check incoming mail against Post Office mail documents
 In case of missing documentation, issue substitutes
 Deliver inbound mail to on / off airport postal facility together with Post Office mail
documents, against receipt from postal authorities
 Pickup outgoing mail from Postal Facility on / off airport
 Check outgoing mail from postal authorities against mail documents. Give receipt of
acceptance of mail to postal authorities
 Handle and check transfer mail against accompanying mail documents
 Provide or Arrange for bulk mail / ULDs for delivery onto flights.
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 Establish the weight of Bulk mail / built-up ULDs and provide the load control unit
with deadload weights.
 Distribute incoming and/or outgoing post office mail documents.
 Handle lost, found and damaged mail and report all irregularities to the Carrier and
postal authorities.
 Maintain a file on all mail including irregularities for a period of time to be specified in
Annex B of SGHA.
Ramp
(Loading/Embarking and Unloading/Disembarking)
Provide or arrange for equipment for transport and assembly of baggage, cargo, mail,
and documents between agreed points on the airport.
The main agreed points are the aircraft side and the TIA warehouse.
Supervision and Administration
 Supervisory Functions of Services provided by others (pre-flight, on flight and post

flight);
 Administrative Functions.
Security
In order to operate Cargo and Post Office Mail maintaining the higher level of security,
the Company will provide or arrange for:
1. Control of access to the Cargo facilities;
2. Screening of Cargo and/or mail;
3. Physical examination of cargo;
4. Holding of Cargo and/or mail for variable periods;
5. Secure storage of cargo and/or mail;
6. decompression/pressure chamber.
8.3 Documents to be issued
The document common to all road transport within Europe is the DAU (Document
Administrative Unique) this is used for:
 Transit
 Exchange and Customs import/export administration
TIA employees are responsible for the issue of DAU and associated documents (T1, T2,
etc.) as required for Community transit.
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8.3.1 Preparation of customs protocol
The set of originals and copies of the manifest are required. All EC and TI collies of all
shipments have to be counted separately.
All relevant stamps have to be on and the pertinent entries filled in on each page.
Required stamps:
- TIA cargo one
- The Airline one
- After receiving declaration number the customs one.
Required entries:
- On GH stamp employee's signature
- On the Airlines stamp employee's signature as representative
- On customs one the signature of customs officer
The A/C registration, flight No/date and origin. The No of pieces (EC and T) separately has to
be attached to the original manifest and set to the customs protocol.
8.3.2 Preparation of general declaration
- A copy of the manifest is required;

- the No of pieces (EC and T) must be stated separately as well as stamps with their
entries;
- the general declaration is now filled in with required information, which is: A/C
registration, flight No/date, origin, No of the crew members and No of passengers;
- attach set of manifest copies to the general declaration;
- the GH stamp with authorized GH signature;
- the rectangular customs (general declaration) stamp with date.
8.3.3 Customs protocol and general declaration to customs office
- Customs protocol and general declaration is now presented to customs in order

to get the OFFICIAL DECLARATION No per flight.
- Customs keeps the general declaration for their files.
- Customs protocol stamped and signed by customs, will be returned to GH personnel for
control of breakdown/separation.
- For the cargo traffic from European Community Airports, the simplified Customs
procedure is to be followed for airlines with respective customs authorization non
simplified procedure for the non authorized ones, as prescribed in the EC
Regulations No 2454/93.
8.3.4 Closing of protocol and final actions
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- EC-original AWB or EC-AWB copies, together with customs protocol must be taken to
customs for the C-Status check. Then the already checked set of AWB's is brought
back to GH cargo office.
- The customs protocol has to be photocopied and the original and photocopy has to be
brought back to customs.
- The signed copy (by customs) is picked up and handed over to GH for filing.
Each month the detailed lists have to be handed over to customs for irregularities (missing and
found cargo) for each airline, as well as detailed lists for C and T shipments per origin for each
airline not following the simplified Customs procedure.
8.4 Sealing of goods
Customs do not accept any derogation from automatic plumbing. Special procedures
must be agreed with customs for:
- Plumbing derogation or impossibility of plumbing due to nature of shipment (for

example BIG);
- Accidental or intentional breaking of seals after inscription of the number on T
form;
- Processing of ATA and TIR carnets;
- Overrunning of transit period;
- Change of destination of Customs office.
If Customs requests to hold a shipment, TIA employees have to inform the Carrier of the
origin point by telex, as well as for Elwis system users an explanatory remark must be
inserted in shipment record.
8.5 Albanian Automated System for Customs Data (ASYCUDA)
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9. SECURITY
9.1 General Requirements and Responsibilities
The safety and security of customer cargo shipments, equipment and personnel is TIA's
first priority. In this regard, TIA endorses the security concepts of the International Civil
Aviation Organization's (ICAO) Annex 17. Also, TIA is a Participating Airport of the
International Air Transport Association (IATA) and as such supports adherence to the
security measures put forth in IATA's Recommended Practice 1630-Cargo Security.
In order to offer to customers a safe and secure cargo handling, TIA objective is to detail
the measures and procedures that operators of aircraft engaged in passenger
commercial flight operations at Tirana Airport and any regulated air cargo agent or
regulated postal authority shall implement to ensure that prohibited items are not taken
into a security restricted area at the airport or on board an aircraft in any item of cargo,
courier material, express parcels or mail at the airport.
One hundred percent (100%) compliance with TIA's security policies and procedures is
expected from Cargo Handling Agents. TIA Security policies, manuals, procedures and
requirements must not be compromised, in any way, during the acceptance and loading
of cargo on board aircraft and have to be proper implemented and followed up by all TIA
staff and involved parties.
The operator of any aircraft engaged in passenger commercial flight operations from
Tirana International Airport is responsible for implementing the security controls required
by TIA manual/procedures in respect of any consignment of cargo, courier material,
express parcels or mail carried on any of his aircraft from the airport. However, aircraft
operators need not to implement the aforementioned security controls if those security
controls have already been implemented by an entity contracted to act on his behalf, a
regulated air cargo agent or a regulated postal authority, as appropriate, and the
consignments protected against unlawful interference since those controls were
implemented.
The Airport Security Department is responsible to ensure that the security controls
detailed in relevant legislation and TIA manual/procedures in respect of cargo and mail
have been fully implemented before being loaded onto an aircraft at Tirana International
Airport and that the movement of cargo, mail and associated personnel within security
restricted areas is properly controlled.
9.2 Security control and confidentiality
Requirements of National Civil Aviation Security Programme (NCASP) are sensitive

security information under relevant sovereign authority. This programme requires certain
security controls to be applied to cargo and mail before being loaded onto an aircraft
engaged in passenger commercial flight operations from Tirana International Airport.
These security controls are to be applied either by a regulated air cargo agent or
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regulated postal authority, as appropriate, or by the aircraft operator. The NCASP further
requires security controls to be applied to cargo and mail that is to be transported on all-
cargo aircraft.
Information regarding TIA's established Security Program, policy and procedures shall
be restricted to persons with a need to know. The CHS will take appropriate action to
ensure protection of sensitive security information. Under no circumstances shall the
CHS divulge the security measures to third party individuals.
9.3 Training
The content of the training course shall be under each CHS/TIA sovereign authority
taking recognized elements by the ECAC (European Civil Aviation Conference) and by
the International Civil Aviation Organization's (ICAO), also on basis of Annex 17 of ICAO
requirements and IATA's Recommended Practice 1630-Cargo Security.
The CHS/TIA shall ensure that all employees responsible for the general acceptance
and handling of cargo and cargo screening have successfully completed an approved
security training course and annual recurrent security training and are knowledgeable of
their security responsibilities. Security training programs are subject to review and
approval by the National Authority.
Upon request, the CHS/TIA shall make available to all employees training and test
records.
9.4 Access Control
The CHS/TIA will establish appropriate security measures ensuring the secure storage
of Cargo and Mail.
The CHS/TIA will ensure compliance with all required Access Control Policy and
Procedures (i.e. Security Guards, Access Control and or Employee Identification Badges
etc.). No unauthorized person(s) shall be permitted access to cargo storage areas.
9.5 Screening and Documentation
a) General Acceptance Requirements

The CHS/TIA will provide or arrange the security screening and protection of cargo
shipments in accordance with TIA's established policy and procedure.
The CHS/TIA will apply "known" or "unknown" procedures to all export shipments. A list
of "known" shippers will be supplied by the National Authority.
The CHS/TIA will inspect all cargo, at the time of acceptance, for visual signs of
tampering, exposed wires, or leaks that may render the cargo unsafe to transport. The
inspection will consist of an exterior visual examination of containers or packaging. Any
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cargo that appears to have been tampered with has exposed wires, or shows evidence
of leakage may not be transported.
b) Interline Shipments
Interline shipments tendered from another air carrier may be accepted without applying
additional security controls (other than and exterior visual examination), provided the
transferring carrier has applied security procedures accepted or required by the
appropriate national authority, which are in accordance with ICAO Annex 17 Standards
4.3.8 and 4.3.9. Verification can be made by TIA member.
c) Regulated Agents and/or Freight Forwarders

Shipments tendered from Regulated Agents and/or Freight Forwarders may be accepted
without applying additional security controls (other than and exterior visual examination),
provided the Regulated Agent and/or Freight Forwarder has applied security procedures
accepted or required by the appropriate national authority, which are in accordance with
ICAO Annex 17 Standards 4.3.8 and 4.3.9. The CHS/TIA must verify required security
controls have been applied. Verification can be made by TIA member.
d) IATA Approved Agents

Shipments shall obtain a properly completed and signed General Cargo Declaration for
each shipment tendered by an IATA approved agent. The General Cargo Security
Declaration shall be in compliance with ICAO and IATA Requirements and on company
letter head of the IATA approved agent tendering the cargo.
In addition to obtaining a General Cargo Declaration, the CHS/TIA shall apply one of the
following screening methods to each shipment of personal effects tendered by an IATA
approved agent:
 Physical Search;
 X-Ray;
 Decompression Chamber;
 Explosive Trace Detection.
e) Unknown Shipper
The CHS/TIA shall obtain a properly completed and signed Shipper Security
Endorsement and personal identification information from the shipper and/or his
representative when accepting cargo directly from an "Unknown Shipper". The Shipper
Security Endorsement and personal identification information shall be retained with the
airway bill copy at the origin station for thirty days.
The CHS/TIA shall apply one of the following screening methods to each piece of the
shipment when tendered directly by an unknown shipper:
 X-Ray;
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Screening exceptions are applied for the following:

 Human Organs and/or Human Organ by-products;
 Human Blood and/or Human Blood by-products;
 Emergency life-saving drugs;
 Human Remains.
Regarding the exceptions for cargo and mail screening, CHS/TIA provides as well the
following:
 Verifications about the source of the cargo by contacting the hospital, research
institute, and/or funeral home.
 Obtaining a properly completed and signed Shipper Security Endorsement. In this
case, the "consent to search" portion in the Shipper Security Endorsement may be
deleted by striking out and initialing the "consent to search" clause.
 Obtaining personal identification information.
Security Screening must be performed by the CHS/TIA, or authorized local security
contractor, approved by National authority.
f) Shipments of unaccompanied baggage and personal effects

The CHS/TIA shall apply one of the following screening methods to shipments of
unaccompanied baggage and/or personal effects:
 X-Ray;
Shipments of personal effects tendered by an IATA approved agent must be

accompanied by a properly completed and signed General Cargo Declaration for each
shipment, in addition to the above screening requirements.
g) Post Office and Mail

The CHS/TIA will inspect Post Office and Mail, at the time of acceptance, for visual signs
of tampering, exposed wires, or leaks that may render the cargo unsafe to transport. The
inspection will consist of an exterior visual examination of containers or packaging. Any
mail that appears to have been tampered with, has exposed wires, or shows evidence of
leakage may not be transported.
h) Documentation
The CHS/TIA shall maintain a copy of the air waybill and supporting security
documentation (when applicable) in a separate file for a period of thirty days.
The CHS/TIA shall maintain a record of all cargo screened prior to transportation. The
record shall include:
 The type of screening applied;
 The Shipper Security Endorsement and personal identification information;
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 A copy of the air waybill;

 Name of the shipper;
 Number of pieces screened;
 Name of screener and date of screening.
The CHS/TIA will make available all required security documentation and personal
identification information on file to the inspectors or ICAO/IATA approved agent upon
request.
A self-audit of cargo security procedures shall be conducted on a quarterly basis. The

audit shall include a description of any general observations and any corrective &
preventive actions taken. The Audit shall consist of:
Screeners: Include the Name(s) and number of screener(s) on duty, and name of
screening company if applicable. The screener's attentiveness to his or her duties shall
be noted.
Equipment Records: Verify that equipment logs are current and operational tests have
been conducted. Verify that the annual radiation survey has been completed for each
applicable X-Ray unit.
Personal Records:
- Verify training records are accurate and complete;
- Verify that testing records are accurate and complete;
- Verify that semiannual testing for screeners has been completed;
- Verify that operators are knowledgeable of clearance procedures when cargo is
suspect and the notification requirements when the suspected cargo cannot be
resolved;
- The CHS/TIA shall maintain a file of self-audits for a minimum of ninety days.
Audit records must be made available upon request.
9.6 Inspection
TIA member’s Security Inspectors may, at any time, check that the measures are duly
taken and applied. The CHS/TIA must obtain access for them to all freight zones and
make available all documents proving that the above measures were duly taken and
applied.
9.7 Emergency preparedness and response
TIA has addressed as top priority the issue of operational safety and security for all
Cargo and mail services offered to customers.
All personnel will be aware of their involvement, role and responsibilities in case of an
accident or emergency and their impact. The relevant procedures and training help to
achieve this target. Furthermore there will be written instructions for work for all TIA staff
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and the Airport Emergency Plan provides guidelines on how to react in the case of an
accident/emergency. TIA Emergency Plan is effective since the opening of the new
passenger terminal in 2007 and should be implemented and followed properly by all TIA
staff and responsible parties.
Relevant procedures have been established to:
 Identify potential for accidents and emergency situations (risk management) and
ensure that all types of operation, regulatory requirements and environmental risk
posed by airport activities and services are evaluated and identified according to the
potential for accidents and emergencies;
 Respond to accidents and emergency situations;
 Provide for both periodic review of emergency preparedness and review following
accident or emergency situations.
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10. PERFORMANCE STANDARDS FOR AIR CARGO AND MAIL
10.1 Schedule 36 of the Concession Agreement

Performance monitoring standards for air cargo and mail
 Failure to provide air Cargo or mail service, to the extent under the control of TIA, for
3 hours or more in one day (minor non-compliance)
6 hours or more in one day (intermediate non-compliance)
12 hours or more in one day (major non-compliance)
5 consecutive days (total non-compliance)
Responsibility for regular monitoring if these standards comply with the level of
performance standards as specified in the Schedule 36 of CA carries out by the QEHS
and Cargo Department. Identification of non-compliances, corrective and preventive
actions, and follow up are the responsibility of Team Management.
10.2 Service Level Agreement
TIA prepares Service Level Agreements (SLAs) for all organizations and persons providing
cargo and mail services at the airport. At the same time, TIA monitors on regular basis with
aim to ensure that the required standards are maintained to the level specified at the SLAs.
Main performance standards established on the basis of the SLAs assigned between TIA
and interested parties are as follows:
a) On-time performance - Performance target: 98%

This indicator measures compliance with the following close-out times:
EXPORT: Flown cargo. Cargo ready in the Handling Company’s warehouse for ramp
transport and loading on the aircraft:
 90 min before take-off of passenger aircraft
 60 min before take-off for Equation and Airport products
Trucked Cargo. Freight ready to be loaded in the trucks:

 60 min before scheduled truck departure time for Shipper Built Pallets
 30 min before scheduled truck departure time for bulk freight
IMPORT: Cargo ready for delivery to Customer after arrival in the warehouse/TIA Cargo
Terminal:
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 120 min for narrow body Aircrafts after arrival to TIA Warehouse (A319/320/321 are
considered narrow body);
 180 min after arrival of a truck or wide body Aircraft;
 N.B. for both cases 60 min for Direct ULD.
 Freighter aircraft timings to be advised (ad hoc)
Unloading trucked freight no later than within:
 90 min for bulk freight after truck arrival
 60 min for pallets in other cases after truck arrival
b) Pallet conformity - Performance target: 98%

This indicator measures conformity in relation to the Carrier’s specifications with respect to
pallet make-up.
c) Shipment Data Capture - Performance target: 97%

Carrier’s computer systems updating.
d) Trucking punctuality Update - Performance target: 99%

Carrier’s Trucking database updating.
The TIA Cargo Handling Department will spontaneously notify results to the carrier at
monthly intervals.
10.3 Monitoring and Measurement of Performance
Regular monitoring is required to check progress against the overall policy commitments
and to check the implementation of EQMS, in order to identify where corrective actions
are needed. Continuing measurement and monitoring help to inform the day to day
management of significant issues regarding cargo and mail operations at TIA.
Evaluation of compliance should be seen as a separate activity from internal audit to

check whether TIA Cargo Handling Manual, performance standards for air cargo and
mail and TIA QMS is adequately implemented. The measurement of the quality of
services offered by TIA is regarded as part of the whole quality system which works in a
continuous cycle, leading to a system of continuous improvement.
Periodic evaluation of legal compliance will need to be integrated. If an operational

control procedure includes the management of a process regulated by legislation, the
procedure might include a periodic review of the compliance criteria and actions to be
taken in the event of potential or actual non-compliance. A related procedure has been
established by TIA which defines responsibility and authority, for handling and
investigating non-conformance, taking action to mitigate any impacts caused by cargo
and mail handling and for initiating and completing corrective and preventive action.
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11. Management Control and records
11.1 Document control & records
Effective and efficient document control is carried out within TIA. Records of training,
audit results and reviews, evidences and other statistical data of cargo volume increase
are controlled and kept properly.
Maintaining of records, reports on ground equipment needs/supply and other

documentation like shipper declaration for DGR, NOTOC, DGR Acceptance check-list,
cargo mail weight information etc.
Maintaining the records of meetings held within Cargo Department.
According to the Pro 001OPS Document Control and Records, if the need for a new
document or for a change in an existing one is determined by a process owner in
collaboration with QEHS Department, he creates a new document or makes the
changes in the existing one. The altered or new document is approved by the QEHS
Director, approved and validated by TIA executives and then released and distributed to
all TIA executives and senior management.
11.2 Inspections
Inspections are carried out on regular basis by TIA Management to check the
compliance with TIA’s objectives and policies, permits, relevant legislation and standards
and assure proper implementation of manuals, procedures and work instructions
regarding cargo and mail handling. The rights to perform the inspections are reserved to
Cargo Handling Director, QEHS Departemnt and appointed Cargo Supervisors.
Findings and conclusions from such inspections are regularly discussed with the
responsible directors in the Operation Division Meetings for possible solutions,
necessary actions to be taken and follow-up.
The results of inspections should be reported to COO in written form together with
approved from Cargo Management corrective measures planned and times estimated
for accomplishing those corrections.
Records of the inspections carried out at Cargo Department has to be maintained and
filed by the responsible parties/TIA Cargo Department.
11.3 Internal Audit
Internal auditing is an independent, objective assurance and consulting activity designed

to add value and to improve the TIA’s Cargo operations. It helps to accomplish
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objectives by bringing a systematic, disciplined approach to evaluate and improve the

effectiveness of risk management, control and governance processes.
Audits are organized also by QEHS in close cooperation with the Internal Auditor of TIA
and cover all areas where EQMS is implemented. Their results are documented in audit
reports and analyzed in order to improve Cargo and Mail services and to check the
compliance with TIA objectives and policies, permits, relevant legislation and
regulations. Corrective and preventive measures and all audits results are regularly
discussed at OPS Meetings and possible solutions are introduced and followed-up.
11.3.1 Internal Cargo Department Audit Plan
This Internal Audit Plan (IAP) aims to ensure and check in periodic basis the work
performance and standards follow up from Cargo Handling units and staff involved in
cargo handling activity. This is a Cargo Handling Management internal document and
procedure.
The scope of this plan is to evidence, collect and ensure information relating daily
working process performance and the implementation of the Concession Agreement
standards and international standards. The internal audit plan is challenging the
corrections to be evidenced and measures to be undertaked internally in the cargo
handling operations.
The Cargo Handling Department IAP will be performed periodically once a month on
cargo operations as per time estabilished from this plan. The inspections are mandatory
and confidential and may be performed from Cargo Management, QEHS Department or
from any delegated Supervisor.
After any internal inspection, the parties should meet together and propose the
corrective measures to be implemented with respective time estimates.
A signed copy should be delivered to Cargo Management from respective Supervisors.
In case of evidence of missing progress on implementation of standards and avoidance

of responsibilities evidenced, meetings must be organized with all parties or workshops
with participation of working groups.
Cargo Handling Department should organize after any internal audit a corrective meeting
with participation of all staff involved. Topics of those meetings should be collected,
printed and filled from Cargo Handling Supervisor.
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12. REFERENCES
 EU OPS1 (April 1998), by which European Directives (replaced JAR OPS) and
established to reinforce the Airlines’ organization and to guarantee flight safety;
 Law: Freight Security (January 1999) which ensures conformity with
recommendations of Annex 17 ICAO (April 1993), and the safety program advocated
by the European Civil Aviation Conference (ECAC);
Carriage by Air”,

 IATA DGR Manual;
 TIA’s Airport Operation Manual;
 Service Ground Handling Agreement (SGHA) between TIA and airlines;
 IATA Tact Rules Manual;
 Airlines Cargo Handling Manual;
 TIA Cargo Handling Manual.
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13. ABBREVIATIONS
AV7 Post Office mail manifest

CHS Cargo Handling Service
CN38 Post Office docket (First class/priority mail).
CN41 Post Office docket (Second class/economy mail)
CNEE Consignee
DAU Document Administrative Unique
DGR Dangerous Goods
ECAC European Civil Aviation Conference
EDI Electronic Data Interchange (interface with ELWIS)
ELWIS TIA Cargo EDP System
EXP Express Cargo
FFM Airline Flight Manifest message (interface with ELWIS)
FSU Status Update message (interface with ELWIS)
FWB Air Waybill Data message (interface with ELWIS)
FAD Advice of Discrepancy message
GH Ground Handling
GSA General Sales Agent
LUC ULD Exchange Control: IATA control receipt necessary for pallet transfers
LCF List of Freight Load: this print out indicates the flight load and its specific
details. It is used to raise transport sheets and to check pallets and
containers while loading
LCI List of Cargo Information
LCT List of Cargo for Transit
NCASP National Civil Aviation Security Programme
NOTOC Notification To Captain
SGHA Service Ground Handling Agreement
PGD Print Goods Discrepancies
ULTRA System for ULDs (Unit load device control)
ULD UNIT LOAD DEVICES (devices which interface directly with an aircraft
restraint system and are registered by the IATA ULD Technical Board)
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UCM Control message for ULDs.
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14. CONTACTS
Person responsible:
Igli Larashi
Director of Ground Handling Department
Phone: + 355 4 2381 700
Fax: + 355 4 2381 545
E-Mail: ilarashi@tirana-airport.com

Tirana International Airport Nënë Tereza
Cargo Terminal
Rinas, Tirana
Albania
Concerning contacts is easy to refer to IATA TACT Rules 2.0 Albania
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TIA CARGO HANDLING

Tirana International Airport SHPK

Division/Department: Cargo Department

Person responsible: Director of Ground Handling Department

Tirana International Airport SHPK

Tirana International Airport Nënë Tereza

Phone: 00355 4 2381 600

Fax: 00355 4 2381 545

Andrea Gebbeken Rolf Castro-Vasquez

Tirana International Airport SHPK

Scope, Validity TIA

Responsible for Cargo Department

Ver. Date Editor Description

Tirana International Airport SHPK

1. Cargo Department Organization and Management System

Tirana International Airport SHPK

4.7 Diplomatic Shipments (DIP)..................................................................................50

Tirana International Airport SHPK

8.3 Documents to be issued........................................................................................98

Tirana International Airport SHPK

1. CARGO DEPARTMENT ORGANIZATION AND MANAGEMENT SYSTEM

1.0 Company Mission

TIA Quality Policy

TIA Policy for Cargo Handling

Targets for Cargo

Tirana International Airport SHPK

The Cargo Department aims to:

 increase the overall volume of cargo and mail;

1.1 Rules and Regulations

Regulatory and legal requirements, national, European and international regulations,

 EU OPS, is the transposition into EC law of JAR-OPS 1 as specified by Regulation

Tirana International Airport SHPK

 IATA Dangerous Goods Manual; (latest edition).

1.1.1 Legal requirements according to Concession Agreement

TIA provides adequate security measures to ensure cargo storage.

Main features of the Cargo Centre:

Tirana International Airport SHPK

TIA guarantees that staff is:

 Up to date with regulation courses (dangerous cargo, palletisation/lashing down,

1.2 Organizational structure

Company structure (dated: 1 January 2011)

The following flow chart defines TIA’s organizational structure:

Tirana International Airport SHPK

TIA ORGANIZATIONAL CHART

C Procurement and Insurance

TIA Cargo Department

Tirana International Airport SHPK

The Cargo Department has two main areas of activities:

The scope of the Cargo Department is to ensure:

The following flow chart defines Cargo Department organizational structure:

Tirana International Airport SHPK

CARGO ORGANIZATIONAL SCHEME *

Office Staff Warehouse Staff Cargo Billing Agent

Cargo Agent Warehouse Clerk

Cargo Agent GSA Specialist

Cargo Agent Worker/ Loader

1.3 Responsibilities, Qualification Requirements and Training

1.3.1 Cargo Department Responsibilities

The main responsibilities of the Cargo Department are:

Tirana International Airport SHPK

• Control of own sub-contractors;

Commercial/Sales X X Cargo Agent

Reception and acceptance X Cargo Agent