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11
BRANDING AND PACKGING DECISIONS
Introduction
Brand Name and Trade Mark
Branding Decisions
Advantages and Disadvantages of Branding
Selecting a Brand Name
Packaging
Packaging Industry
Functions of Packaging
Legal Dimensions of Packaging
12 ADVERTISING AND PUBLICITY
3
Introduction
How Advertising works?
Types of Advertising
Role of Advertising
Advertising Expenditure-Indian Scene
Advertising Management
Setting Advertising Objectives-Indian Experience
Developing Advertising Copy and Message
Selecting and Scheduling Media
Measuring Advertising Effectiveness
Coordinating with Advertising Agency
Publicity
13 MARKETING COMMUNICATIONS
Introduction
How Communication Works?
How Communication Influence the Role of Promotion in
Marketing?
The Promotion Mix
Determining the Promotion Mix
The Promotion Budget
Introduction
What is a Sales Forecast?
How to Prepare a Sales Forecast?
Product Sales Determinants
Approaches to Sales Forecasting
Methods of Forecasting
Status of Forecasting Methods Usage
The Evaluation of Forecasts
Computerized Sales Forecasting
Relating the Sales Forecast to the Sales Budget and Profit Planning
17
DISTRIBUTION STRATEGIES
Introduction
Importance of Channels of Distribution
Alternative Channels of Distribution
Role of Middlemen in Indian Economy
Selecting an Appropriate Channel
Physical Distribution Tasks
Location of Fixed Facilities
18
MANAGING SALES PERSONNEL
Introduction
Selling and Sales Management
Recruitment arid Selection of Salesman
Training of Sales Personnel
Motivating the Sales Personnel
Controlling the Sales Personnel
19
MARKETING AND PUBLIC POLICY
Introduction
Regulatory Role of the Government
Role of Government in Marketing in Developing Economies
Government Control and Marketing Decision-Making Process
Impact of Government Control on Product Decisions
Impact of Government Control on Pricing Decisions
Impact of Government Control on Promotional Decisions
Impact of Government Control on Channel and Distribution
Decisions
20 MARKETING OF SERVICES : CONCEPTUAL
5
FRAMEWORK
Introduction
The Concept of Service
Reasons for Growth of the Service Sector
Characteristics of Services
Services Classified
The Services Marketing Mix
21 ROLE OF SERVICES IN INDIAN ECONOMY
Introduction
International Scenario
Service Sector in India
Analysis of Specific Service Sectors
22 CONSUMER BEHAVIOUR IN SERVICES
Introduction
Decision Making Roles
Classification of Buyers
Consumer Decision Making
Factors Influencing Buyer Behaviour
Search, Experience and Credence Quality
23 EXTENDED MARKETING MIX FOR SERVICES
Introduction
People
Physical Evidence
Process
Internal Marketing
24 CUSTOMER RELATIONSHIP MANAGEMENT
Introduction
Importance of Customer
The Concept of Customer Value and Customer Satisfaction
Dimensions of CRM
Legal Aspects of CRM