Performance Improvement Solution

Service Description

March/2009

TRIANGULUM PTE LTD. CONFIDENTIAL

Copyright© 2009 Triangulum PTE LTD., All Rights Reserved

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Performance Improvement Solution

CONTENT
1. INTRODUCTION ........................................................................................................ 3
1.1. OBJECT ......................................................................................................................... 3
1.2. SCOPE OF THIS DOCUMENT ............................................................................................... 3
1.3. AUDIENCE FOR THIS DOCUMENT......................................................................................... 3

2. EXECUTIVE SUMMARY ............................................................................................. 4

3. GENERAL .................................................................................................................. 5
3.1. SOLUTION BENEFITS ......................................................................................................... 5
3.2. SOLUTION DESCRIPTION.................................................................................................... 6
3.3. PERFORMANCE EVALUATION ............................................................................................. 7

4. CASE STUDY ............................................................................................................10

4.1. NETWORK DESCRIPTION ................................................................................................. 10
4.2. IMPLEMENTATION RESULTS ............................................................................................. 10

5. DELIVERY PHASES....................................................................................................12
5.1. BASELINE & TARGET ASSESSMENT..................................................................................... 12
5.2. PERFORMANCE IMPROVEMENT COMMITMENT .................................................................... 12
5.3. IMPLEMENTATION ......................................................................................................... 12

6. CONCLUSIONS .........................................................................................................13

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1. INTRODUCTION

1.1. OBJECT
This document describes Triangulum's network performance improvement
solution.

1.2. SCOPE OF THIS DOCUMENT

The document provides a description of Triangulum's network performance

improvement solution with its key benefits for the mobile service providers
and followed by a detailed breakdown of the service including actual case
studies and delivery phases.

1.3. AUDIENCE FOR THIS DOCUMENT

 Strategic planning technical department.
 Network quality and performance monitoring department.
 Network optimization departments.

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2. EXECUTIVE SUMMARY

In today’s competitive and dynamic market, as the number of users and the
amount of traffic and new services continues to rapidly grow, networks
worldwide are being put under growing pressure to improve their network
capabilities.

Studies have shown that subscribers highly concern of a poor network

performance. Between 25% and 40% of customers' complaints are directly
related to radio-network issues. The events, such as drop calls, poor speech
quality, reduced data rates, lack of coverage and service blocking, are causing
for subscribers to be unsatisfied with their service providers.

More operators are now realizing the enormous business impact of lowering
the probability of such events occurrence and looking for partners to help
them improve their Quality of Service (QoS) provided for the end users.

Triangulum is continuously developing methods for optimizing wireless

access networks that help operators to improve their network performance
and provide outstanding high-quality user experience, while raising an
infrastructure and operation efficiency.

This document describes the benefits of implementing Triangulum's network

performance improvement solution and describes in details the offered
service and case studies from actual performed project by the company.

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3. GENERAL

For wireless operators the end user perceived quality of service (QoS) is one
of the major forces behind subscriber growth. The equation is simple, higher
quality of service together with network coverage are equal more satisfied
and loyal subscribers, while satisfied and loyal subscribers are leading their
network to be successful and profitable.

The common idea widely spread by the equipment manufactures is that,

meeting QoS targets is directly connected to investments into the network
infrastructure and the amount of available spectrum. However there are
more cost effective ways to achieve higher QoS targets.

By utilizing unique innovative optimization methodologies, while using only

existing network features, our network performance optimization solution
can help to bring a network perceived QoS to the new level. An advanced
optimization process is leading to significant network performance
improvement, while decreasing required investments into network
infrastructure and simplifying daily operational procedures.

3.1. SOLUTION BENEFITS

Triangulum's network performance improvement solution is a cost-effective

way to improve a network Quality of Service, while squeezing the most from
operator's network and secure its investments.

Our solution is focused on ensuring stability and efficiency to deliver a

consistent, reliable and high-quality end-user experience. Our knowledge and
methods have been developed and validated for few most busiest and
complicated networks around the world. Our optimization methodologies are
shared with our customer's personnel throughout the optimization process,

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Performance Improvement Solution

helping to leverage the in-house competence and transferring the required

know-how into the operator's organization.

We identify the following major key benefits of implementing our solution:

 Helps wireless operators to gain larger market share on long term basis
via reduced churn and differentiation through improved quality of service
and network performance.
 Helps wireless operators to improve their market perception by
optimizing their network and service accessibility, retainability and
integrity.
 To improve network efficiency through the right use of the operator
assets due to optimized parameter setting, radio features and traffic
flows.
 Reduce operators operational expenses related to network continuous
optimization process.
 Reduced uncertainties and guarantee certain improvement level of Key
Performance Indicators (KPIs) via innovative approach.
 Improving the wireless carrier personnel competence and efficient
processes.

3.2. SOLUTION DESCRIPTION

The traditional network optimization approach requires several teams of field
personnel to drive pre-defined routes making calls. Each call is investigated
and any potential problem is resolved. Most network operators rely on such
“drive-testing,” even though the approach is slow and expensive.

Our solution is relying on data collection from the network by using standard
statistical features, substantially reducing the dependency on third party
equipment, drive-testing and associated costs.

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Performance Improvement Solution

Triangulum's approach uses advanced techniques to gather the performance

statistics together with measurement reports from actual mobile traffic.

During the optimization process our experts are utilizing only available
network hardware and features without additional requirements.

By applying advanced statistical analysis techniques, our experts can deliver

fast and accurate results for implementation. Typical timeframe for
optimization solution implementation is between 6 and 8 weeks for medium
scale network.

3.3. PERFORMANCE EVALUATION

Network performance is measured on many different ways. The most
common way, which is typically used by operators, is a Key Performance
Indicators (KPIs) definition. Dozen numbers of KPIs can be defined, while
none of those KPIs do not describe an end used perceived experience. The
following figure provides correlation between voice KPIs and the end user
experience:

Immediate TCH
Assignment Assignment
Network
Process
Send Access Call Setup Conversation End

PCH Failure SDCCH Drop TCH Drop

RACH Failure Bad Rx Quality
KPIs
Immediate TCH
Assignment Assignment
Failure Failure

End User No Network Access Dropped Call

Experience
Bad Voice Quality

The same approach is applied for data quality of service estimation. The
following figure shows correlation between data KPIs and end user perceived
quality:

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PDCH
Assignment
Network
Process
Send Access Data Transfer End

RACH/AGCH Failure TBF Size

TBF Sharing
KPIs CS/MCS Utilization
PDCH
Assignment
Failure

End User Delay Throughput

Experience

As it clearly shown on above figures, the end user experience cannot be

represented by single KPI, while mix of KPIs can be very close to required
target. The following user experience oriented KPIs are suggested for
network performance estimation:

Service User Experience Network KPIs

 Immediate Assignment Success
 SDCCH Drop
Voice Ability to complete call
 TCH Normal Assignment Success
 TCH Drop
 Vocoder Utilization
Voice Acceptable voice quality
 Bad Rx Quality Samples
Data Delay  PDCH Assignment Success
 TBF Size
Data Throughput  TBF Share
 CS/MCS Utilization

The aggregative KPI for ability to complete calls is a Call Success Rate, which
comprises four main voice call KPIs:

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 Immediate_ Assignment_Success  
 1  SDCCH _ Drop  
Call _ Success _ Rate   
TCH _ Normal _ Assignment _ Success 
 
 1  TCH _ Drop _ Rate  
In order to measure an optimization process success the following calculation
should be utilized:

KPI before  KPI after

KPI _ Failure _ improvement _ rate   100%
KPI before

KPI after  KPI before

KPI _ Success _ improvement _ rate   100%
1  KPI before

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4. CASE STUDY

This chapter describes the performance improvement solution case study,

which is based on real project results.

4.1. NETWORK DESCRIPTION

The performance improvement solution had been implemented on network

with following specification:

Environment Dense Urban

1800 Cells 350
900 Cells 500
Available 1800 band 45 ARFCNs
Available 900 band 35 ARFCNs
Average TRXs per Cell 4

4.2. IMPLEMENTATION RESULTS

The entire project implementation took 4 weeks end to end. The following
table represents achieved results:

KPI Before After Delta %

Call Success Rate 95.88 98.01 51.78
Immediate Assignment Success 98.78 99.68 73.77
SDCCH Drop Rate 0.46 0.34 25.37
TCH Assignment Success 98.50 99.38 58.39
Call Drop Rate 1.00 0.72 27.94
TCH Congestion 3.59 0.98 72.81
HO Success Rate 96.67 98.35 50.45
Minutes per Drop 130.82 179.48 37.19
Bad Rx Quality DL 7.44 4.03 45.79
Bad Rx Quality UL 8.35 3.83 54.13

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The following graph shows the Call Success Rate KPI behavior over the time:

Call Success Rate

98.50

98.00

97.50

97.00

96.50

96.00

95.50

95.00

94.50

94.00

The following graph shows major voice KPIs behavior over the time:

1.60

1.40

1.20

1.00

0.80

0.60

0.40

0.20

0.00

Cal Drop Rate SDCCH Drop Rate TCH Assignment Failure Rate

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5. DELIVERY PHASES

The following paragraph describes the steps of implementation, where each

phase is tailored to our customer’s needs and their unique network structure.

5.1. BASELINE & TARGET ASSESSMENT

 Network and service performance definitions.

 Assessment of current network - performance levels and capacity.

 Evaluation of network capabilities and network structure.

 Defining current and required optimization levels for the network

performance improvement.

 Definition of the scope of the activities.

 Definition of timeframes.

 Definition of project set-up

 Benchmarking the current network performance levels

5.2. PERFORMANCE IMPROVEMENT COMMITMENT

 Agreement on performance improvement targets.

5.3. IMPLEMENTATION

 Performance improvement solution implementation of via soft

optimization.

 Benchmarking post implementation key performance indicators (KPI).

 Competence build-up delivered to the customer.

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6. CONCLUSIONS

The competitive arena for wireless operators has changed dramatically over
the last few years. Facing new business challenges, operators need to make
the right strategic choices in terms of professional services offered.

Triangulum has the knowledge, the ability, and the solutions to work
together with operators to form the best market proposition.

For further discussion on how Triangulum can implement its performance

improvement solutions for your network, please contact Triangulum PTE Ltd.

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