Complete Mobile Protection Plan - Detailed Terms and Conditions

The following are the terms and conditions for the Complete Mobile Protection program operated by Jeeves
Consumer Services Private Limited, here in after referred to as "Jeeves", incorporated under the Companies
Act, 1956 and having its Corporate office at L-169, 13th Cross, 5th Main, Sector – 6, HSR Layout, Bangalore -
560102. The program is operated on the platform (www.flipkart.com)/ Flipkart M App/ Flipkart Lite Platform
(“Platform”).

Preliminary:

Complete Mobile Protection plan ("Program") is a program consisting of: (i) Repair service provided by
Jeeves Consumer Services Private Limited ("Jeeves") and (ii) Accidental/Liquid damage cover provided by
Bajaj Allianz General Insurance Company Limited ("BAGIC") via F1 info solutions and services private limited
("F1").The Program is available for purchase on the e-commerce platform,www.flipkart.com, whether
accessed through a mobile application or any other means ("Platform")
This program is available only on select products ("Covered Product") on the Platform sold by registered
seller. This Program is available only in select cities in India and on select pin codes ("Serviceable Address").
This program shall be valid for a period of 12 Months from the date of successful delivery of the Covered
Product and provided the said Program is not cancelled by the customer post purchase.
In case of any discrepancy in modes of communication in any of the terms between these T and C's and any
other mode of communication, the T&C takes precedence over all such source, the terms set forth in these T
and C's shall prevail.

In order to subscribe to this program, customer ("You" or "Your") needs to pay a specified subscription fees
and will automatically be bound by:
these terms and conditions ("T&Cs");

the terms of use, privacy policy, and other relevant documentation including any modifications, alterations or
updates thereof, that are published on the Platform; and

terms and conditions of BAGIC; and

terms and conditions of Jeeves

Program Key Features

You would be entitled for protection against the following

'One' Accidental or Liquid Damage (including Broken Screens)

'Multiple' manufacturer warranty defects including any software issues

For Accidental or Liquid Damage, you have an option either to avail repair facility with free pick and drop from
''Serviceable Address'' or a cash payout option after online validation and verification. Cash Payout option will
only be available for Screen Damage cases where a remote assessment of the damage can be done. For Other
component damage or cases where Screen Damage cannot be accessed remotely, only repair facility with free
pickup will be available. For Repair facility/cash-payout compensation please refer below Sections (6)

For Manufacturing defects, you will only be offered repair facility with free pick and drop.
For scenarios, where your address gets changed post purchase (''New Address'') of this program, 'repair' facility
option would only be applicable if the New Address falls under "Serviceable Addresses". In case, New Address
does not fall under "Serviceable Addresses", You will only be eligible for cash-payout option. In case of cash
payout option, any repair from a non-brand authorized workshop will result in cancellation of the program.

All 'manufacturer Warranty' claims shall be serviced and undertaken by Jeeves (via brand authorized service
center) and Brand warranty will continue for the remaining period.

'Accidental/ Liquid Damage' repairs shall be undertaken by the group company of Jeeves, which is F1 and
manufacturer warranty will continue for the remaining period.

Cash payout for 'Accidental/ Liquid Damage' shall be paid by BAGIC and subsequent manufacturing warranty
will continue to exist only when repairs are done at Brand authorized service centers

Eligible benefits under the program:

Single customer touch point for any issue related to program

Repairs by Brand authorized service centers with free pick and drop

Promised turnaround time of 10 from product pickup to first attempt of delivery

Benefits Details

Claim Type Time since Policy Repair 1

Cash Payout
Start Date

Accidental or 0 to 12 Months Free Repair LCD/Screen Damage

Liquid
2 Free Pick & Drop
Damage 25% of Mobile Selling Price
One time
processing fee of
(at the time of purchase)
1000

Accidental or 0 to 12 Months Free Repair Motherboard/Battery/Body

Liquid Panel/Camera/ Daylight sensor
2 Free Pick & Drop
Damage damage/Mobile Network
One time IC/Charging Port/Headphone
processing fee of Jack/Mic/ Speaker/Volume Key/
1000 Fingerprint Sensor damage

Payout not available

Manufacturer 0 to 12 months Free Repair N/A

 Warranty
Free Pick & Drop
Defects
No processing fee

Subscripts Definition

Includes labor charges, cost of sundry parts including but not limited to adhesive, paint, wires etc.

Claim is deemed as Beyond Economic Repair (BER), If the estimated total cost of repair is more than 50%
(in case policy start date falls under 6 months from claim date) or 40% (in case policy start date falls on or
between 6 to 12 months) of Mobile Selling price at time of purchase, under this scenario you have the
following options,

Repair Option:

If You choose repair, subsequent manufacturing warranty for remaining program period will be available,
wherever applicable

For case where repair is not economically viable, F1 under its sole discretion will offer either replacement
mobile (with either equal or equivalent features on the sole discretion of F1) Or cash payout option
Payout Option:

If You choose cash payout, then program benefits will lapse with immediate effect

What is not covered under this Program

Any intentional damage to the device

Any unauthorized repair of the device

Theft or Loss of device

Loss or damage to accessories, SIM card or ancillary products (e.g memory card)

Damage to the device because of usage not in accordance to manufacturer's guidelines, including short
circuiting during power surge

Any cosmetic damage not resulting in stoppage of or functioning/usage of the device - including but not
limited to:

Scratching, cracking and/or denting of the device body

Minor damage/scratch on the device screen/LCD

General Wear and Tear

Loss of data or loss of installed software

Loss or damage to the device during the following scenarios

Loss due to confiscation by government/local authorities or security agencies

Loss/Damage during commercial hire/rent of the device

Loss/Damage during commercial transit

 Loss/Damage during War/ Riots/ Fights/Act of terrorism/nuclear radiation

5.5: If you require a copy of your insurance policy, please reach out to escalations@jeeves.co.in

6: To register a claim, please call our Customer Care Number (1800-425-365-365 or 1800-102-5365). You may
be asked to submit additional documents and other relevant information on a case-to-case basis for processing
claims. You will have an option either to avail repair facility or get cash payout option.

Below process to be followed for repair claims / cash payout process;

Repair Claim Process:

In the event of Damage Claims,

Upon prima facie confirmation on applicability of Program, you are required to pay a processing fee through
an online payment link communicated to you over your registered email-id and mobile number. While
processing the Damage Claim, if at any time, Jeeves determines that there has been any misrepresentation,
wrongful description, fraudulent activity or non-disclosure of any material fact significant to the Damage
Claim, then all benefits under this Program as well the Processing fee shall be forfeited. The Program will
automatically stand terminated vis-a-vis the Covered Product.

Only upon receipt of Processing fee, Jeeves will start processing such Damage Claim.

If You choose to avail pickup and drop service, you shall pack the Covered Product and keep the Covered
Product ready for pickup as per the instructions provided to You over your registered email Id and mobile
number. Your device will be picked within 72 hours of pick-up allocation. Pick and drop services will be free of
cost.

F1's logistics partner will pick up the packed Covered Product from the Service Address and ship it to Brand's
authorized repair center for either repair or replacement, as determined by F1 at its sole discretion depending
on factors including, but not limited to, cost of repair, availability of spares and time to serve, or F1's,will
repair the same.

In case, F1decides to offer replacement/refund option (under the sole discretion of F1) of the Covered
Product, You will be provided the choice to either opt for replacement/refund or get back unrepaired Covered
Product. If You opt to get back the unrepaired Covered Product, Your Covered Product will be delivered
within the 10 to your Service Address and the processing fee paid shall be forfeited. If You opt for
replacement of Covered Product, the Covered Product will be replaced with a product containing similar
features and which is of an equivalent make, as per industry and market standards. The replacement device
may either be a new or a device with equal or equivalent features. The make and model of the new or
refurbished replacement will be at the sole discretion of F1. In case of replacement, the Covered Product will
be retained by F1. Jeeves will provide warranty service for the remainder of the Program Coverage Term, on
the replaced device, terms and conditions of which will be communicated to You on Your registered email.

Once the Covered Product is repaired/ replaced, F1's logistics partners will have the Covered
Product/replacement device, as the case may be, shipped back to Your Service Address in cases of pickup
and drop service. In case of refund to be issued by F1, post submission of relevant documents, it will take 7
business days to process the refund.

Following are the amounts customer will get in case of a refund to be issued by F1. This will be calculated on
the purchase price which customer paid or Flipkart selling price, whichever is lower at the time of claim,
 Period Refund Value

0 - 4th month 80%

5th - 8th month 70%

9th - End of the policy 60%

Cash Payout Process:

In case the damage involves only screen damage, you will need to provide a photo of the phone clearly showing
the damage along with the IMEI number of the phone displayed on the screen. Upon assessment of this proof, a
cash payout based on the benefit in section 5.3 will be approved.

In case remote assessment of the device is not possible, the repair option will be extended to the customer, as
detailed in section 6.1

Program – Service Assurance

Subject to the other terms and conditions and force majeure events, Jeeves/F1 ensures " Ten to Fifteen
Business Days (Depending on Pincodes)" service assurance from successful pickup of the device for all
Claims. Activities during this period include: Covered Product pickup, repair/replacement, first attempt of
door-step delivery.

If Jeeves/F1 is unable to meet the promised SLA, you will be eligible to receive a Token of Apology (TOA)
from Jeeves

In case of replacement/refund option (under the sole discretion of F1) provided to You, you respond
immediately on the telephone call with the Jeeves team whether to go ahead with the replacement/refund or
return the unrepaired Covered Product. Any delay in response will extend the SLA by the delayed period.

Table for Token of Apology (TOA):

SLA breach Token of Apology for the

Customer

First attempt delivery not done within 10 from Covered Flipkart EGV worth INR
Product pickup 500

In case of all repairs done under this Program, Jeeves shall provide 90 days Repair Warranty on the same.

Assurance from BAGIC

Subject to the other terms and conditions (submission of all required documents for processing the claim) and
force majeure events, BAGIC ensures that the claim is settled within 3 business days of the receipt of the claim.

Other Terms & Conditions

 All decisions of BAGIC or Jeeves with respect to the condition, serviceability, genuineness of claim etc. shall
be final and binding on you as per applicability.

In case of further sale or gift of Your Covered Product, you shall inform such ownership transfer within 7 days
of such transfer by calling Jeeves customer support at 1800-425-365-365 or 1800-102-5365 Responsibility of
informing Jeeves and transferring the Program rests upon You/ original beneficiary. Post KYC validation of
original beneficiary (including but not limited to Plan ID, IMEI Number and email ID), Program will be
transferred to the new beneficiary.

The Program, once purchased, can be cancelled only within 10 days of product delivery provided there is no
claim raised.

F1 may subcontract the services provided under the Program without notice to You.

GENERAL TERMS AND CONDITIONS

This document is an electronic record in terms of Information Technology Act, 2000, and the Rules
thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as
amended by the Information Technology Act, 2000. This electronic record is generated by a computer system
and does not require any physical or digital signatures.

The customer releases and holds harmless Flipkart and Jeeves Consumer Services, its agents, affiliates, and
employees from and against any claims, damages, or liability of any kind, including personal injuries, death,
or property damage, or any direct, indirect, consequential, incidental or other damages, which the Customer
or anyone else may suffer as a result of participation in this Plan.

The customer agrees that his contact details can be shared by Flipkart with Jeeves Consumer Services.
Flipkart Order ID and contact details of the Customer will be shared by Flipkart with Jeeves Consumer
Services for verification purposes. The usage of personal data is subject to Jeeves Consumer Services's
privacy policy and Flipkart's privacy policy here: http://www.flipkart.com/s/privacypolicy.

The operation of the Complete Mobile Protection Plan is subject to force majeure events and on the
occurrence of such an event, the Complete Mobile Protection Plan may be withdrawn at the sole discretion of
Jeeves Consumer Services and Jeeves Consumer Services shall not liable for damages under any
circumstances. The price for the Complete Mobile Protection Plan shall be refunded by Jeeves Consumer
Services in such an instance.

Flipkart hereby excludes and disclaims all liabilities, whether direct or indirect, that may arise due to the
Complete Mobile Protection Plan. The customer shall contact Jeeves Consumer Services for any
disputes/issues related to the Complete Mobile Protection Plan and Flipkart shall not be held liable for any
such disputes/issues. Further, the Customer agrees that for any defects regarding the Product, the Customer
shall have a direct recourse against the seller of the Product and Flipkart shall not be held liable.

Jeeves Consumer Services shall be solely responsible for fulfilling the terms of this Complete Mobile
Protection Plan. Flipkart shall not be liable for any loss, injury or any other liability arising to the customers as
a result of the Jeeves Consumer Services failure to honour its obligations with respect to the customer.

Complete Mobile Protection Plan is subject to federal, state and local laws and regulations and is void where
prohibited by law. In the event that the operation, security, or administration of the Complete Mobile
Protection Plan is impaired in any way for any reason, including, but not limited to fraud, virus, or other
 technical problem, Jeeves Consumer Services may, in its sole discretion, either: (a) cancel the Complete
Mobile Protection Plan; (b) suspend the Complete Mobile Protection Plan to address the impairment and then
resume the Complete Mobile Protection Plan in a manner that best conforms to the spirit of these laws.

By entering into this Complete Mobile Protection Plan, the customer agree to indemnify and keep Flipkart
harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including
reasonable attorney's fees) that may be suffered by Flipkart as a consequence of (i) violation of the terms of
this Policy by the customer; (ii) violation of applicable laws; (iii) any action or inaction resulting in willful
misconduct or negligence on the Customer's part.

All taxes or liabilities payable to any regulatory authority shall be borne by the customer and/or billed to the
account of the customer.

The Complete Mobile Protection Plan and the Terms and Conditions herein shall be governed by the laws of
India. Any disputes in relation to the Complete Mobile Protection Plan shall be settled by arbitration in
accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Bengaluru. A
sole arbitrator shall preside over the arbitration proceedings with such sole arbitrator appointed by Jeeves
Consumer Services.

The customer is required to note that this Complete Mobile Protection Plan cannot be availed along with any
other product exchange offer being run by Flipkart. If the Customer avails the Complete Mobile Protection
Plan, these terms and conditions shall be the entire terms and conditions applicable to such Complete Mobile
Protection Plan and no other terms and conditions with respect to the exchange of the Product shall be
applicable. Subject to the above, all the terms and conditions of the Complete Mobile Protection Plan as
given hereof and standard terms and conditions, user agreement, privacy policy (subject to change) of
www.flipkart.com shall be applicable on the Customer. In the case of any conflict between the terms and
conditions contained herein and the terms and conditions, user agreement, terms of use and privacy policy of
flipkart.com, the terms and conditions, user agreement, terms of use and privacy policy on flipkart.com shall
prevail.

Failure to perform any of the steps mentioned in the T&Cs, will result in cancellation of all benefits vis-a-vis
the particular claim

By purchasing the Program, it would be deemed that You have given Your consent to contact you through
call, SMS or email on the details provided by you for the purpose of this Program.

If any provision of these T&Cs shall be held to be invalid, illegal or unenforceable, the validity, legality and
enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

These T&C shall be governed in accordance with the applicable laws in India. Courts at Bangalore shall have
the exclusive jurisdiction to settle any dispute that may arise under this T&Cs.

Grievance Redressal:
We are committed to extend the best possible services to our customers. However, if you are not
satisfied with our services and wish to lodge any feedback or complaint, please write to:

Event Mail ID Availability

Escalation escalations@jeeves.co.in 09:30 AM to 6:00 PM, Mon to Sat*