Catalog

 301:  
Driving  a  Dynamic  User  Experience  
Aus$n  Buono   Michael  Brown  
Solu$on  Architect,  Illinois     Delivery  Manager,  Utah    
ServiceNow   ServiceNow  

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Agenda  

The  different  ways  of  interac$ng  with  variables  

Understanding  dynamic  data  and  driving  interac$on  

Tailoring  stages  for  user  experience    

Understanding  the  basics  of  Cart  Layouts  

Interac$ng  with  Cart  Layout  func$onality    

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 Variable  Interac$on,  Dynamic  Data  and  Stages    

Iden)fy  Ways  to  Drive  a  Dynamic  User  Experience    

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Interac)ng  with  Variables  
•  Global  Variable  vs.  Non  Global  variable  
–  Global:  Variable  will  show  on  all  catalog  tasks.    
–  Non  Global:  Variable  will  only  show  on  selected  tasks  
–  Ability  to  present  variables  on  certain  catalog  tasks  and  not  others.  
•  Driven  by  Workflow  task  ac$vi$es  
•  Service  Catalog  UI  Policy  
–  Eureka  Release  
•  Applying  on  correct  forms  and  elimina$ng  on  others  
•  Configured  by:  when  to  apply  condi$ons  
»  Tasks  
»  Catalog  Items  
»  Requested  items  

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Interac)ng  with  Variables  via  the  Workflow  
•  Workflow  Ac$vi$es    
–  Condi$onal  variable  ac$vi$es  
•  No  coding  
•  Variable  selec$on      
–  Advance  ac$vi$es  
•  Simple  and  repe$$ve  script    
–  Keying  on  ac$on  
•  Ac$on  on  variables  
–  Dropdown  selec$ons  
–  Reference  fields  
–  Lists  
1.  Condi$onal  ac$vity      
2.  Advance  ac$vity    
 

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Interact  with  Variables  via  Client  Script  
•  Client  scripts  
1.  Condi$onal  statement  with  Variable(s)  
2.  Set  mandatory  
3.  Retrieving  required  data  
•  Warning:  This  requires  a  call  to  the  server  so  using  
this  func$on  will  require  addi$onal  $me  and  may  
introduce  latency  to  your  page.  Use  with  cau$on.  
See  Avoid  Server  Lookups.  
4.  Data  valida$on  

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Dynamic  Data  
•  Eliminates  the  interference  of  an  administrator    
•  Custom  tables  and  OOB  tables  will  hold  data.      
–  Field  schema  can  drive  
•  Record  selec$on  

•  Data  can  trigger:  

–  Assignments  
–  Automa$on  
–  Approvals  

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Custom  Stages  
•  Custom  stages  inform  customers  about  the  current  state  of  the  request  fulfillment  
process.  
•   Stage  sets  can  be  reused  for  any  workflow.    
•  The  OOB  standard  stage  set  can  also  be  manipulated.  

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 Customizing  the  Service  Catalog  in  Fuji  

Dissec)ng  the  Cart  Layout  Func)onality  in  the  Fuji  Release      

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The  Basic  of  Cart  Layouts  
•  Func$onality  begins  with  Fuji  
•  The  service  catalog  broken  into  8  different  layouts  
–  3  widgets  
–  3  Browser  Screens  
–  2  Mobile  Screens  
•  If  you  have  customized  the  service  catalog  layout  you  will  need  to  migrate  you  
Service  Catalog  for  proper  func$onality.    
•  Fuji  Layout  func$onality  is  dependent  upon  propety  glide.sc.use_cart_layouts  being  
set  to  true    

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Service  Catalog  Customiza)ons  
•  Service  Catalog  func$onality  is  broken  into  Layouts    
•  Components  that  make  up  the  Service  Catalog  are  contained  within  the  Layouts  
–  Custom  Pieces  of  func$onality  can  be  removed  and  added  via  related  list  
•   OOB  Code  can  be  mimicked  for  other  business  cases  
•  Custom  macros  can  be  applied  without  interac$ng  with  the  OOB  code  /  func$onality  

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Top  Takeaways  

 Different  ways  to  interact  with  variables  to  drive  user  experience    

Driving  interac$on  can  dynamically  change  the  outcome  of  a  request    

Understanding  Cart  Layout  func$onality  in  Fuji      

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Aus)n  Buono   Michael  Brown  

Solu%on  Architect,  Illinois     Delivery  Manager,  Utah    
ServiceNow   ServiceNow  
aus$n.buono@servicenow.com   michael.brown@servicenow.com  

knowledge.servicenow.com

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