Field of Study: ME & CC

Alazhar University – Gaza

Faculty of Engineering & Information Technology Course Name: Quality Management & Reliability
Course Code: ITME 5343

St. Name: ………………………………………............................................................................................................... First Semester – 2020/2021 MID-TERM-HOME- EXAM

St. Reg.: …………………………………………………………………………………………………………………… /100 16/11/2020

Sample -A “8:30 -11:30”

"‫"إختبار بيتي‬
I- Choose the best answer
1- Which of the following is concerned about quality for achievement of TQM?
[A] The Managing Director
[B] The Quality Manager
[C] Everyone in the organization
[D] The Operation Manager
[E] None of the above
2- Cause & Effect diagram used to
[A] Identify & organize possible causes of problem
[B] Identify possible causes of solution
[C] Identify possible causes of problem & determining its relation
[D] (A) & (B)
[E] (A) & (C)
[F] (A), (B) & (C)
3- Control chart is
[A] Process monitoring tool
[B] Process control tool
[C] Process planning tool
[D] (A) & (B)
[E] (A), (B) & (C)
[F] None of the above

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4- Employee should be involved in
[A] Decision making
[B] Participation
[C] Union
[D] (A) & (B)
[E] (A), (B) & (C)
[F] None of the above
5- According to Deming, Quality problems are
[A] Due to management
[B] Due to method
[C] Due to machine
[D] Due to material
[E] (A), (B) & (C)
[F] None of the above
6- While setting Quality objective, ______________ to be considered.
[A] Customer need
[B] Organizational need
[C] Supplier need
[D] Worker need
[E] ((B) & (C)
[F] None of the above
7- Which of the following is responsible for quality objective?
[A] Top level management
[B] Middle level management
[C] Frontline management
[D] All of the above
[E] (A), (B) & (C)
[F] None of the above

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8- P-D-C-A stands for
[A] Plan-Do-check-Act
[B] Plan-Do-correct-Act
[C] Proceed-Do-check-Act
[D] Proceed-Do-correct-Act
9- Continual improvement is in
[A] Environmental objective
[B] Audit Result
[C] Corrective action
[D] (A), (B) & (C)
[F] None of the above
10- A ______________ chart can be used to identify the most frequently occurring defect.
[A] Pareto
[B] Ishikawa
[C] Histogram
[D] Scatter
[E] None of the above
11- TQM focuses on
[A] Supplier
[B] Employee
[C] Customer
[D] (B) & (C)
[E] None of the above
12- Which of the following statistics would best describe the central tendency of a sample
of data?
[A] Mode
[B] Mean
[C] Standard deviation
[D] Range

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13- Which of the following was developed by Motorola to improve its processes by
minimizing defects?
[A] ISO
[B] Continuous improvement
[C] Six sigma
[D] Quality control
[E] None of the above

14- SPC helps determine

[A] If assignable causes are disturbing the process
[B] If vendor performance is falling
[C] If customers are happy
[D] If customers are motivated
[E] If top management is involved
[F] None of the above

15- Demonstrate the model for computing AOQ Management has selected the following

parameters:
AQL = 0.01  = 0.05
LTPD = 0.06  = 0.10
n = 100 c=3

if p = 0.05, pa 0.265 and N = 2000, the AOQ is

[A] 0.0125673
[B] 0.0125064
[C] 0.0125875
[D] 0.0232044
[E] 0.0133214
[F] None of the above

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 II- Answer the following Questions
1. Define the Total Quality Management

2. Discuss the difference between variables and attributes data.

3. Draw and show the details of Operating Characteristics Curve.

4. Discuss the significance of the difference between AQL and LTPD.

5. Discuss what the term “out of control” means.

6. What is the principle for Philip B. Crosby?

7. Discuss the cause and effect diagram

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8. Surface defects have been counted on 25 rectangular steel Plate No. of Non-
plates, and the data are shown in the table. No. conformities

- Construct a c control chart for non-conformities 1 2

- using this data to study if the process is under control 2 1

❖ Use 3-sigma control limits 3 4

4 5

5 0

6 2

7 6

8 0

9 3

10 1

11 2

12 0

13 7

14 2

15 3

16 1

17 3

18 4

19 7

20 5

21 2

22 2

23 0

24 3

25 5

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9- In order to inspection for the quality of the product was selected 5 samples

(each sample contain 5 pieces) to different periods.

Sample Samples
Factors for Variables Control Charts
number 1 2 3 4 5 n A2 D3 D4

1 0.5014 0.5020 0.5009 0.5013 0.5021 2 1.880 0 3.267

3 1.023 0 2.575
2 0.5021 0.5040 0.5024 0.5018 0.5039
4 0.729 0 2.282
3 0.5019 0.5025 0.5035 0.5020 0.5024
5 0.577 0 2.115
4 0.5008 0.5034 0.5024 0.5009 0.5033 6 0.483 0 2.004

5 0.5040 0.5056 0.5034 0.5041 0.5054 7 0.419 0.076 1.924

8 0.373 0.136 1.864

9 0.337 0.184 1.816

a- Construct the R and X- Charts.

b- Does the process appear to be in control?

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10- Draw the OC curve for a situation in which a sample of n = 10 items is drawn from a lot
containing N = 2,000 items, and the lot is accepted if no more than c = 1 defect is found
and rejected if 2 or more defects are found in the sample.

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