Company Profile

Innovation | Passion | Performance | Success

About us
TotalSoft is one of the leading software companies in
Romania having an excellent reputation and a
consolidated position on the domestic and
international software markets.
The experience in providing B2B solutions is certified by
over 1,500 private and public sector customers in 25
countries including USA, Germany, UK, Italy, France,
Qatar, United Arab Emirates, Bulgaria, Poland, Greece,
Serbia and Spain.

TotalSoft’s headquarter is located in Romania, while
the company’s subsidiaries are in Greece, Bulgaria,
Serbia and Qatar. The company’s strategy in the
medium term includes expanding its international
presence by opening subsidiaries in Western Europe
also. The company has 16 years of experience in IT
software development and a team of 380 specialists
with an excellent background in IT&C.
No. of employees
Regionally, TotalSoft is the shaper and main promoter of
the Project Manager profession, already having trained
more than 5,000 internationally certified professionals. The
company has its own software suite, namely Charisma
Business Suite, including integrated systems that are
widely known at regional and even global level.
In addition to the owned solutions, TotalSoft has
successfully accomplished software development projects
such as utilities billing management, real estate sites
generator, mobile applications, eProcurement portals,
marketing research portals, logistics operations
management and so on.

TotalSoft is also implementing 3rd party solutions from

380
Oracle such as Primavera Management & Risk
350 Management tools and Hyperion, as well as from
330
Microsoft - Microsoft Dynamics and SharePoint.
300
TotalSoft has strategic partnerships with key technology
providers, holding statuses such as Microsoft Gold
240 Certified Partner, Oracle Gold Partner and IBM Business
Partner.

The solutions provided by TotalSoft comply with the

highest quality standards, the company being certified
with ISO 9001:2001, ISO 14001, ISO 18001 and ISO
27001.

2006 2007 2008 2009 2010

Turnover evolution
(milion Euro)
22,45

19,6
18,25

12,5
According to the
Ministry of Finance, 8,69
TotalSoft was
one of the most profitable 5,93
IT companies in Romania
5,12
in 2009.
The turnover has increased 2,97
steadily in the last 8 years,
exceeding 22 million Euro
in 2010.
2003 2004 2005 2006 2007 2008 2009 2010
Market position
One of the world top 10
providers of software solutions
for the leasing industry,
according to KPMG.
The ERP market leader in
Romania, according to Pierre
Audoin Consultants survey in
2010.
Owns the most popular solution
for payroll and personnel
administration in Romania.
TotalSoft is a leading provider of
software for the medical field in
Eastern Europe and also the
market leader in Romania.
Has created the largest
application of e-procurement in
Europe.
Owns over 90% of project
management solutions market in
Romania.
One of the active software
exporters in Romania.
Charisma ERP is one of the most powerful regional ERP
systems adopted by multinational companies in Austria, Italy,
Greece, Bulgaria, Poland, Hungary, Czech Republic, Serbia,
Ukraine, Russia, Albania, Senegal and Republic of Moldova.
In Romania, over 400 domestic companies and 60
multinational groups, whose aggregate turnover exceeds 20%
of the country’s GDP, are currently managing their businesses
with Charisma ERP.
Charisma HCM manages the wages for over 10% of the total
workforce in Romania and is succesfuly used in over 400
companies.
TotalSoft has a confortable lead in the payroll outsourcing
segment on the Romanian market with over 25% market
share.
The medical business management solutions developed by
TotalSoft have been adopted in many medical centers in
Eastern Europe and the U.S.
TotalSoft has a strong expertise in the hospitals, laboratories,
clinics and pharmacy chains field, through Charisma Medical
Software being handled over 1.5 million patients for which 2
million medical analysis requests are processed annually.
The first 4 health care companies and 4 of the top 5
pharmaceutical distribution companies in Romania are
currently using Charisma Medical Software.
From 2002 until now, through the www.e-licitatie.ro website
were awarded 1.500.000 auctions, totalling over 7 billion
Euros.
In Romania, the company has a portfolio of over 600
customers and 16 years of experience in implementing
Primavera and is authorized to provide international consulting
services, training, implementation and technical support for all
Primavera products range.
The company has moved from outsourcing to complex
services and implementation of original and proprietary
solutions in over 20 countries including USA, UK,
Netherlands, Germany, France, Austria or Switzerland.
 TotalSoft products

Charisma Business Suite

includes the following
business solutions:

Charisma
ERP
Charisma ERP is an integrated
information system for companies
resource management, designed to
optimize and streamline internal
business processes in
manufacturing, retail and
distribution, financial and non-
financial services, utilities and public
administration fields.
“Raiffeisen-TotalSoft relationship has already been employed for several years
and is marked by the implementation of the Charisma solution in several
countries in the region. The partnership is evolving; in 2010 we began
implementing the core-leasing system for other four subsidiaries: Russia,
Slovakia, Czech Republic and Hungary. Charisma ERP best suited our business
model with different levels of development for each branch in hand (with activity
on more or less mature markets and different addressing approaches based on
leasing types offered and target market), responded to our business needs and
enabled us to achieve our objectives. After more than four years of joint projects
we have always found the necessary resources to overcome challenges and
learn from every experience. We have a very strong partnership that goes into
the right direction.”

Raiffeisen Leasing International

Marc Breit, Operations/IT& Projects Coordinator

Charisma
HCM
Charisma HCM is the most powerful
human resource management
product tailored to the Romanian
legislation, which covers critical
areas of payroll and personnel
administration and strategic areas of
investment in human capital
development.
”Our cooperation with TotalSoft dates back to 2005 when we started the
implementation of Charisma HCM solution with aim to redesign the Payroll
processes and organizational responsibilities in line with PMI norms. In the last
five years we have worked successfully with Total Soft in order to fully adapt
Charisma to our needs. Today, Charisma serves as the single touch point for all
the information that we use on a daily basis within the company to complete
payroll related activities. Charisma is a very flexible and reliable tool, easy to use,
with appropriate segregation of duties in Payroll data entry and proper Payroll
data confidentiality & security level, providing to the Payroll department the
necessary power and agility to meet their business needs.”

Philip Morris d.o.o. Belgrade

Aleksandra Stojkovic, IS Department, PM Serbia

Charisma
Office Automation
Charisma Office Automation is dedicated especially to service providers; it simplifies the projects tracking, streamlines the
resources involved in their execution and maximizes revenues associated with contracts signed.

Charisma
Document Management
The integrated solution provides support for the company's document management.
Charisma
Medical Software
Charisma Medical Software full suite
of integrated software solutions is
designed and developed to optimize
all processes, operational activities
and financial flows specific to
hospitals, clinics, pharmacies and
medical laboratories.
Charisma
Analyzer
Charisma Analyzer is an advanced
analytical processing solution for
performance indicators, which
allows getting detailed reports and
dashboards in a graphically intuitive
manner, based on any performance
indicators required to support
strategic decisions.
Charisma
Collection
The customer debt collection
solution manages repossession and
legal processes, as well as any
remarketing activity such as
reselling, renting and refinancing.
Charisma
Cost Control
The solution is designed to optimize
the procurement flows, from budget
structuring, expense requests
management, supplier relationship
management and development, up
to tracking contracts with suppliers
and conclude them under the best
conditions.
“Medicover and TotalSoft have a long history of cooperation. This began in 1994
when TotalSoft developt an IT solution for Medicover Romania. We invited
TotalSoft to submit a tender in competition with a number of suplies from Central
and Eastern Europe. Colaboration between TotalSoft and Medicover went very
well and in 2003 the new corporate information system was successful
implemented in Poland. “
Medicover Poland
Anthony Cameron, IT Manager
„Charisma has offered us a much clearer perspective over the distribution
activity, especially over the delivery of products, but also a much better credit
control in what concerns our distribution partners. Practically, the application has
helped us identify and eliminate weak points in our activity.”
Agroalim Distribution, a Smithfield Foods company.
Bogdan Grama, General Manager
“The collaboration between Deutsche Leasing and TotalSoft started in 2008 as a
result of a complex process of assessment of the available information solutions,
on both the internal and the external market. The scalability and flexibility of the
Charisma ERP solution to be adapted to the specific requirements of local
markets and also the result of the implementation in Romania (2008) determined
for the same software platform to be adopted also by the subsidiaries from
Bulgaria (2009) and Austria (2010). The complex experience acquired after 3
years of close cooperation, confirmed by 3 implementations successfully
completed, makes us look with confidence the evolution of the partnership
concluded with TotalSoft.”
Deutsche Leasing
Georg Hansjürgens, Area Manager SEE
The product simplifies and optimizes the procurement processes in UniCredit
Tiriac Bank, from the procurement budget structure, expenditure management
applications, management and development of relations with suppliers,
auctions, suppliers selection up to the contracts deployment follow-up.
Charisma
eBusiness Suite
The solution provides on-line applications such eOrders, eShop, eMarketing, ePayment Approval, eExpense Report and Self
Service (eCare).

Charisma
mBusiness Suite
Includes applications accessible from mobile devices (iPad) such as the business intelligence solution Charisma Analyzer or the
performance indicators reporting solution Charisma Cell Monitor.

Primavera
Primavera is the world leader in ”We chose TotalSoft as Primavera solution provider for the construction of the
project and portfolio management largest refinery in the Middle East - Jubail Refinery. The partnership with TotalSoft
solutions, having over 25 years covered both the necessary number of users in our subsidiaries around the
experience in the international world, and the needed 24/24 support. Given that our worldwide subsidiaries
market. Primavera is currently operate on different time zones, the technical support provided by TotalSoft was
implemented in over 76,000 a prerequisite in choosing the company as our partner.”
companies in over 80 countries with
about 500,000 users. Saudi Aramco Total Refining and Petrochemical Company,
Saudi Arabia.
In over 16 years of experience on
Daniel Florescu, Planning Engineer
the Romanian market, TotalSoft has
confirmed its value in project
management by complex
implementations reaching the
performance of being elected for 11
years in a row in President
Primavera Club. In fact, only seven
other companies at worldwide level
have succeeded to enter the very
exclusive circle of President Club
membership.

TotalSoft is an Oracle partner for

Primavera products, the re-
engineering author of 5000 Petrom
probes and the promoter of the
project management concept in
Romania.

Starting with 2010, after signing a

contract with SAUDI ARAMCO
TOTAL Refining and Petrochemical
Company, Saudi Arabia, TotalSoft is
participating in the world’s largest
project at the moment - Jubail
Refinery
Microsoft CRM & SharePoint
Microsoft CRM is a solution designed for evaluating
the effectiveness of sales teams and marketing
investments necessary for the adoption and
development of customer-oriented processes and
practices for customer relationship management.

Microsoft SharePoint is a collaborative software

solution, which helps sharing information with others,
managing documents from start to finish, and
publishing reports to help everyone make better
decisions.

Our products serve customers

in the following areas:
Distribution & Retail
Financial Banking &

Constructions &

Manufacturing

Public Sector
Non-Banking

Engineering
Services

Telecom

Utilities
Health

Charisma ERP

Charisma HCM
Charisma Analyzer

Charisma Office Automation

Charisma Document Management

Charisma Cost Control

Charisma Collection

Charisma Medical Software

Charisma eBusiness Suite

Charisma mBusiness Suite

Primavera

Microsoft Business Applications


Software
development
Our 16 years of experience have led to the
improvement of software development methodologies,
based on the expertise in project management and the
assimilation of best practices at international level.
Thus, we launched a new concept which is called
Project Management Office.
The methodology based on the principles of Rational
Unified Process and Primavera software management
tools, has increased our capacity and quality of
developing and implementing complex projects. These
capabilities have allowed the accomplishment of major
projects for the Romanian Government and leading
companies both in Romania and abroad.
The numerous nominations and awards obtained at
exhibitions reward the achievements of our software
development department, consisting of over 100
professionals with an excellent academic experience.
Technical skills
Java Developments, .NET, MS SQL, Oracle, DB2,
Websphere, JBoss, BEA WebLogic, SharePoint,
Alfresco, EMC, BI, Data-mining
Project management
training
We offer a wide range of project management courses
for specialists from various activity fields. Our courses
give you an easy way to successfully realize your
projects. Instructors are specially selected for their
teaching skills. Their closeness to the practical side
successfully combines with the desire to share their
knowledge and experience, all resulting in performance
training. They initiate a dynamic learning system
through real case studies and team exercises. During
the course, the instructors will teach you how to apply
project management principles and techniques in real
situations, by using the Primavera Project Planner, the
most common and effective project management
system in Romania.
TotalSoft services
Infrastructure, maintenance
and technical support
The services offered by our team of specialists cover a
wide range, namely:
n Hardware and software maintenance
n Hardware infrastructure projection and
implementation
n Complete communication services
n Projection and execution of access control – video
surveillance systems
n Information security services
“The OCR system implemented by TotalSoft at Damen
Galati Shipyards is a solution for the automatic
recognition of numbers of motor vehicle license plates.
The system addresses the monitoring process of the
2000 vehicles entering and leaving the site, being also
able to take place and clock the drivers. Under good
weather conditions there was recognition of 99%, with
a recognition time of two seconds.”
Damen Galati Shipyards
George Prisecaru, IT Manager
Project management
consultancy
The professional consulting services in project
management that we offer fit perfectly into the overall
category management solutions, providing a fast and
efficient management of all investment projects in
infrastructure, banking, governmental or other nature.
Project management requires a comprehensive global
approach across companies and a detailed
understanding of all aspects that affect the project
deployment. Our specialists are trained in project
management courses in USA, Austria and England,
having an extensive experience in this field. The
professionalism of the team is certified by their
acceptance as members of the most prestigious
international authority in the field, namely the Project
Management Institute.
TotalSoft projects

Due to our previously successes recorded in various

business verticals, a large number of projects are
recommending TotalSoft as a trusted and deeply
experienced information technology provider. Among
them:

Public Administration: Ministry of National Defense,

n
Ministry of Interior, Ministry of Development, Ministry
of Finance, Special Telecommunications Service,
Romanian Chamber of Commerce, National School of
Clerks, Public Works and Housing;

Oil & Gas: ARAMCO, Petrom-OMV, Rompetrol,

n
Petrotel-LukOIL, Armax Gas, RomGaz, Steaua
Romana, TransGaz;

Telecom: Nokia, Orange, Alcatel, Romtelecom,

n
Cosmote;

Shipyards & engineering: Damen Galati Shipyards,

n
Aker Braila Shipyards, ISPE, Icepronav,
EnergoNuclear, Ludan Engineering, Washington
Group;

FMGC & Retail: Carrefour, Mega Image, Mic.Ro,

n
Auchan, Massimo Dutti, Germanos, Plus Discount,
Gima, Miniblu, Optiblu, Proton Technologies,
Mladinska, Genco, Arsis Trading ;

Financial: BMW, General Electric, Raiffeisen Leasing

n
International, Deutsche Leasing, Volvo Leasing, BRD
Societe Generale;

Distribution: Henkel, DawBenta, Dohler, L’Oreal,

n
British American Tobacco, Berlin Chemie, Strauss;

Medical: Medicover, Oncology Hospital, Euroclinic

n
Hospital, GlaxoSmithKline, A&D Pharma, Sensiblu,
Fildas, Hermes, LaborMed, Biofarm, Centrofarm,
Isitek, Medissimo;

Constructions: Bog’Art, Impact, Baumeister, ICCO

n
Group, Bechtel, Sedesa, HILL International Overseas,
Daw Benta, Diekat Construct, Ozer, Lena Eurometal
Construct, Fergus Construct;

Services: JW Bucharest Marriott Grand Hotel, Hotel

n
Radisson Blu Hotel, Athene Palace Hilton, Accenture,
Bosh Communication Center, Erricsson;

Manufacturing: Petrotel LukOil, Tnuva, Cadbury,

n
Dacia-Renault, Philip Morris, Campofrio, Arctic.

TotalSoft Headquarters
Global City Business Park
10 Bucharest - Nord Street
Building O2, 8th Floor,
077190, Bucharest-Ilfov, Romania
P: +4021 335 17 09
F: +4021 335 17 12
E: office@totalsoft.ro
W: www.totalsoft.ro
W: www.charisma.ro
TotalSoft Greece
64 Vas. Sofias, 115 28
Athens, Greece
P: +30 210 72 00 084
F: +30 210 7253 511
E: info@totalsoft-hellas.com
W: www.totalsoft-hellas.com
W: www.charisma.com.gr
© TotalSoft 2011
TotalSoft Bulgaria TotalSoft Qatar
11 Maria Louisa Blvd, Commercial Bank Plaza,
Sofia, Bulgaria West Bay, Level 15
P: +359 2 9239 564 P.O Box 200348, Doha, Qatar
F: +359 2 9239 560 P: +974 44 52 83 97
E: marketing@totalsoft.bg F: +40 21 335 1712
W: www.totalsoft.bg E: iconstantinescu@totalsoft.ro
W: www.charisma.bg W: www.totalsoft.ro
W: www.charisma.ro