INFORMATION TECNOLOGY IN INDIA

The Indian Information Technology industry accounts for a 5.19% of the

country's GDP and sector workforce. More than 2.3 million people are employed in
the sector either directly or indirectly, making it one of the biggest job creators in
India and a mainstay of the national economy. In March 2009, annual revenues
from outsourcing operations in India amounted to US$50 billion and this is
expected to increase to US$225 billion by 2020. The most prominent IT hub is IT
capital Bangalore. The other emerging destinations
are Chennai, Hyderabad, Mumbai, Pune, NCR, Jaipur and Kolkata. Technically
proficient immigrants from India sought jobs in the western world from the 1950s
onwards as India's education system produced more engineers than its industry
could absorb. India's growing stature in the information age enabled it to form
close ties with both the United States of America and the European Union.
However, the recent global financial crises has deeply impacted the Indian IT
companies as well as global companies. As a result hiring has dropped sharply
and employees are looking at different sectors like financial service, telecom or
manufacturing industries, Which are growing phenomenally over the last few
years.[1] Due to meltdown the IT industry's pace of growth has dropped significantly
many experts believe that it has lost it flair.

India's IT Services industry was born in Mumbai in 1967 with the establishment of
Tata Group in partnership with Burroughs.The first software export
zone SEEPZ was set up here way back in 1973, the old avatar of the modern
day IT park. More than 80 percent of the country's software exports happened
out of SEEPZ,Mumbai in 80s.

Each year India produces roughly 500,000 engineers in the country, out of them
only 25% to 30% possessed both technical competency and English
language skills, although 12% of India's population can speak in English.]India
developed a number of outsourcing companies specializing in customer support
via Internet or telephone connections. By 2009, India also has a total of
37,160,000 telephone lines in use, a total of 506,040,000 mobile
phone connections, a total of 81,000,000 Internet users—comprising 7.0% of the
country's population, and 7,570,000 people in the country have access
to broadband Internet— making it the 12th largest country in the world in terms
of broadband Internet users. Total fixed-line and wireless subscribers reached
543.20 million as of November, 2009
 INTRODUCTION OF INFORMATION
TECNOLOGY
As supported by multiple references, cited below, there are three known
categorical definitions for the term Information technology (IT).

1. As it pertains to technology, Information Technology (IT) is the

"technology" used for the study, understanding, planning, design,
construction, testing, distribution, support and operations of software,
computers and computer related systems that exist for the purpose of
Data, Information and Knowledge processing.
2. As it pertains to industry, Information Technology (IT) is the
"industry" that has evolved to include the study, science, and solution sets
for all aspects of Data, Information and Knowledge management and/or
processing.
3. As it pertains to organizations or organizational
structures, Information Technology (IT) is the organization in an
enterprise or business that is held responsible and accountable for the
technology used for planning, design, construction, testing, distribution,
support and operations of software, computers and computer related
systems that exist for the purpose of Data, Information and Knowledge
management and/or processing.
 COMPANY PROFILE

Internet Information & Technologies ( IIT ) is the leader in Help Desk, IT

Service Management & Customer Service Software having its flagship
product SMART Suite, which is a professional Helpdesk, Business Service
Management (BSM), CRM and Service Request tracking system, which is
applicable to a wide range of different service organisations and
applications, and can be adapted very quickly, easily and economically to
suit the customer's systems and business processes. With SMART Suite you
adopt out-of-the-box ITIL v2 & v3 best practices and implement them in just
few days, not years. Get a head start in process definition, which will Fast-
track your ITIL initiatives and Eliminate false incident alarms and service
disruptions, which will enhance customer satisfaction.

PRODUCTS
1. IT Service Management ITIL Solutions

We offer a comprehensive IT Service Management ITIL Solutions for

organizations which rely upon ever changing IT Infrastructure to conduct
their business. A well functioning IT Infrastructure is essential for
organization to succeed. SMART Suite IT Service Management, solution
can streamline the IT operations by automating major areas of Service
Operations like Incident, Service Requests, Problems, and Service Assets
Configuration Management. For streaming the Service Delivery &
Transition Change, Release & Deployment Management modules are used
in an integrated environment. A Strongly underlying workflow, SLA &
Knowledge management promotes a culture of self service and attains high
levels of operational efficiency, which are critical for Organizations to
succeed.

2. Service Request Fullfilment

SMART Suite Service Request Management Empower users through self-

service options and Automated Request Fulfillment. We provide industries
leading service request management solutions that can be implemented on
premise or on demand (Software as a Service): Benefit from an intuitive
self-service portal; easily configurable service-request creation and
fulfillment processes, powered by built-in knowledge search and flexible
workflow approval options.

3. Customer Support & Services

SMART Suite Customer Support & Service Software enables to match the
dedicated support requirements with unparalleled precision and flexibility,
which increases customer satisfaction while reducing your customer support
costs. Open tickets, which automatically gets assigned to the right support
associate. Knowledge Base can be used to answer frequently asked questions
by customers. Out of the box dash boards and advanced reporting provides
dynamic tools necessary to provide businesses with enterprise quality
service, regardless of size.

4. SMART Suite Help Desk

Empower your support staff with SMART Suite Help Desk Software, which
help in resolving issues with minimal disruption and ensure your
organization remains focused on its core business issues. SMART Suite
Help Desk is the ultimate Web based Help Desk system for small to medium
organizations, is based on our groundbreaking SMART Suite Service
Oriented Architecture platform. SMART Suite Help Desk provides access to
many ITIL compliant service support features required to efficiently manage
a modern Help Desk at an affordable price in SAAS or as Installed software.
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