JOSEPH BERNARDO

|  joebernardo112@gmail.com  |

OBJECTIVE To apply my education, knowledge, and experience in the technical field. To gain
additional experience in a role in the field of computer science.

EXPERIENCE TECHNICAL SUPPORT LEVEL 2 COMCAST

JULY 2016- PRESENT
- Opens tickets and records/maintains necessary documentation to track
- Isolates and resolves problems by correlating information from network
- Monitor Networks using internal software
- Assist with updating and or editing SSID and password
- Understanding of 802.11a/g/n/ac/ax.
- Knowledge of basic switching and routing as well as the role of MAC
addresses and IP addresses
- Understanding and use of different OS including Windows XP, Vista,
7,8,8.1,10, MAC, and Linux
- Technical Support for devices including Apple, Samsung, LG, Google, and
additional
- Responsible for the ability to communicate with customers in a fast paced
environment
- Update, modify, and edit information on computer systems
- Responsible for reviewing billing information and adding, editing, and
changing customer promotions and services
SUPPLY, STORAGE, DISTRIBUTION CLERK III STATE OF DELAWARE
AUGUST 2013- JULY 2016
- Responsible for the ability to communicate with multiple state agencies in a
professional and courteous manner.
- Responsible to answer phone calls effectively with customer complaints
and resolve any issue that may occur
- Track and monitor information and documents productively and effectively
- Update, modify, and edit information on computer systems
LINE COACH PERDUE
JUNE 2010- AUGUST 2013
- Demonstrate great ability to communicate effectively with other co-workers
regarding training material
- Demonstrate awareness and training of company policies and procedures
- Responsible for interviewing incoming candidates and informing them of
work environment
- Update, modify, and edit data on computer systems

DELAWARE TECHNICAL COMMUNITY COLLEGE, NEWARK DELAWARE

EDUCATION CURRENTLY WORKING TOWARDS AN ASSOCIATES DEGREE IN COMPUTER NETWORK
ENGINEER
- Experience in modifying, editing, and troubleshooting Windows and Linux
 systems
- Experience of using Active Directory and accessing groups and
permissions
- Knowledge and experience in computer assembly and hardware
maintenance
- Experience in cyber security and computer ethics
- Understanding of OSI model
- Knowledge of basic switching and routing as well as the role of MAC
addresses and IP addresses
- Understanding SSID's, 802.1x, PSK, RF levels, SNR, Channel Utilization
and 802.11a/g/n/ac/ax.
- Experience in computer programming using Python
- Experience in web development using HTML

Grade Point Average- 3.5 out of 4.0

COMMUNICATION Previous experience in providing clear and professional communication regarding

company policies and procedures to multiple employees. The ability to calmly and
effectively answer any questions an individual may ask.

LEADERSHIP Experience using internal companies tools to be available to support employees

with technical issues and handle Supervisor escalations for concerns

Experience in leading and training multiple individuals in the work environment with
company applications and technical troubleshooting steps.

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