Joliet City Hall is closed to the public in response to Tier 3 Resurgence Mitigations outlined by the State of Illinois.

The City will continue to conduct business and provide vital services to its residents while working remotely in
order to slow the spread of the novel coronavirus, COVID-19.
Residents are encouraged to use the information below, in addition to online and telephone options during the
building closure.

Building Permits & Inspections

Phone: 815-724-4070
Email: permitapplication@joliet.gov

Submit completed application to permitapplication@joliet.gov. A staff member will contact you and provide
direction on the next steps. Payments for permit fees are accepted via phone (credit card) or check via mail:
Building Services Department, 150 W. Jefferson St., Joliet, IL 60432

Business Services & Business License Renewals

Phone: 815-724-3905
Email: businessservices@joliet.gov

Business License renewals can be submitted via email, fax or regular mail. Licenses will continue to be received,
processed and mailed as usual. Business owners are welcome to contact the Business Services office with
questions via phone or email. If an In-person meeting is required, an appointment will be made.

City Manager
Phone: 815-724-3730
Email: jolietcitymanager@joliet.gov

City Clerk
Phone: 815-724-3830
Email: cityclerk@joliet.gov

Freedom of Information Act (FOIA) requests are available on the City Clerk’s webpage.
Public Meeting procedures can be found in full on the City Clerk’s webpage.

City Council

Members of the City Council Remain reachable via email or listed phone number. Please visit the City Council
webpage for their contact information.
Customer Service (Utility Payments, Real Estate Transfer)
Phone: 815-724-3830
Email: customerservice@joliet.gov

There are a variety of ways to make utility payments to the City of Joliet. For a complete list of options and
locations, please visit the Customer Service webpage.
Mail to City Hall (150 W. Jefferson, Joliet, IL 60432)
Drop it off into the blue drop box outside the west entrance of City Hall. No cash please.
Use the telephone payment system: 877-811-3799
Pay online: www.joliet.gov or use an automated bank draft.
Local bill payment centers including Walmart Bill Pay Center. Check the Customer Service webpage for a
list of local centers and their addresses.

Fire
Non-emergency: 815-726-2401
Emergency: 911

All emergency and administrative services for the Joliet Fire Department remain fully operational. Call 911 with
any fire or medical related emergencies.

Human Resources
Phone: 815-724-4020
Email: employment@joliet.gov

All current job opportunities and applications are posted on the Human Resources webpage. All applications
should be submitted via email at: employment@joliet.gov. Call or email with questions, appointments available
if required.

Information Desk
Phone: 815-724-4000
Complaint Line: 815-724-4005
Email: infodesk@joliet.gov
File Online Service Request: www.joliet.gov/servicerequest

Legal (including Administrative Adjudication)

Phone: 815-724-3800
Hearings, claims and any issues related to parking tickets or adjudication will be handled by staff via email and
phone.
Upcoming hearing dates are postponed as follows:
November 24, 2020 postponed until January 12, 2021
December 8, 2020 postponed until January 26, 2021.
Additional information on hearing dates and other Legal Department topics can be found on the Legal
Department webpage.
Liquor & Tobacco License Renewals
Phone: 815-724-3710

Liquor and tobacco license renewals can be sent via mail (City Hall-Attn: Liquor Commissioner
150 W. Jefferson St., Joliet, IL 60432) or dropped off in the utility payment box located outside the west entrance
of City Hall. Licenses will continue to be received, processed and mailed as usual. Residents are welcome to
contact the Liquor/Tobacco office with questions at 815-724-3710. If an in-person meeting is required an
appointment will be made.

Neighborhood Services
Phone: 815-724-4090
Complaint Line: 815-724-4005
Email: neighborhoodservices@joliet.gov
File an Online Service Request: www.joliet.gov/servicerequest

Neighborhood Service Inspectors will continue to investigate service requests.

The Administrative Hearing scheduled for December 8, 2020 and future hearings are suspended until further
notice.

Police
Non-emergency: 815-726-2491
Emergency: 911

All emergency services for the Joliet Police Department remain fully operational. Call 911 with emergencies.
Both Police Departments (150 W. Washington and west sub-station at 7196 W. Caton Farm Rd.) will be closed to
the public. A phone number will be posted on the front door of the downtown station (150 W. Washington) for
residents to call and talk to a Clerk. Entry will be permitted on a case-by-case basis.

Public Utilities
24 Hour Public Utilities Hotline: 815-724-4220
For water emergencies such as water main break, damaged fire hydrant or other water system issues.
Hydrant Meters: Call 815-724-4220 for drop off procedures

Public Works
Phone: 815-724-4200
Potholes and other roadways issues: 815-724-3650

CITY OF JOLIET @THECITYOFJOLIET

WWW.JOLIET.GOV