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PROJECT QUALITY MANAGEMENT PLAN TEMPLATE

This Project Quality Management Plan Template is free for you to copy and use on your project
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QUALITY MANAGEMENT PLAN

<PROJECT NAME>

COMPANY NAME
STREET ADDRESS
CITY, STATE ZIP CODE

DATE

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TABLE OF CONTENTS
INTRODUCTION.....................................................................................................................................3
QUALITY MANAGEMENT APPROACH........................................................................................................3
QUALITY REQUIREMENTS / STANDARDS...................................................................................................4
QUALITY ASSURANCE............................................................................................................................5
QUALITY CONTROL...............................................................................................................................7
QUALITY CONTROL MEASUREMENTS.......................................................................................................8

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INTRODUCTION
The Quality Management Plan is an integral part of any project management plan. The purpose
of the Quality Management Plan is to describe how quality will be managed throughout the
lifecycle of the project. It also includes the processes and procedures for ensuring quality
planning, assurance, and control are all conducted. All stakeholders should be familiar with how
quality will be planned, assured, and controlled.

1a:

Quality Management Plan is the subsidiary of plan Quality Management.

Once accepted can only made thru change request submitted and approved through Perform
Integrated Change Control Process.

The Quality Management Plan for the project “developing a telecommunication application”
in software services organization which will establish the activities, processes, and procedures
for ensuring a quality product upon the conclusion of the project. The purpose of this plan is
to:

1. Plan Quality Management

Plan Quality Management is the process of identifying quality requirements
and/or standards for the project and its deliverables, and documenting how the project will
demonstrate compliance with relevant quality requirements. The key benefit of this process is
that it provides guidance and direction on how quality will be managed and validated
throughout the project.

2. Manage Quality
The process of translating the quality management plan into executable quality
activities that incorporate the organization’s quality policies in to the project.

3. Control Quality
The process of monitoring and recording the results of executing the quality
management activities to asses performance and ensure the project outputs are
complete, correct and meet customer expectations.

 Ensure quality is planned

 Define how quality will be managed
 Define quality assurance activities
 Define quality control activities

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 Define acceptable quality standards

QUALITY MANAGEMENT APPROACH

This section describes the approach the organization will use for managing quality throughout
the project’s life cycle. Quality must always be planned into a project in order to prevent
unnecessary rework, waste, cost, and time. Quality should also be considered from both a
product and process perspective. The organization may already have a standardized approach
to quality, however, whether it is standard or not, the approach must be defined and
communicated to all project stakeholders.

The quality management approach for the LTFC project will ensure quality is planned for both
the product and processes. In order to be successful, this project will meet its quality objectives
by utilizing an integrated quality approach to define quality standards, measure quality and
continuously improve quality.

Product quality for the LTFC project will be defined by the company’s current standards and
criteria for its fiber optic cable family. The focus is on the project’s deliverable and the
standards and criteria being used will ensure the product meets established quality standards
and customer satisfaction.

Process quality for the LTFC project will focus on the processes by which the project deliverable
will be manufactured. Establishing process quality standards will ensure that all activities
conform to an organizational standard which results in the successful delivery of the product.

The project team will work with the Quality Group to define and document all organizational
and project specific quality standards for both product and processes. All quality
documentation will become part of the LTFC Project Plan and will be transitioned to operations
upon the successful completion of the project.

Metrics will be established and used to measure quality throughout the project life cycle for the
product and processes. The Quality Group Manager will be responsible for working with the
project team to define these metrics, conduct measurements, and analyze results. These
product and process measurements will be used as one criterion in determining the success of
the project and must be reviewed by the project sponsor. Metrics will include:
 Schedule
 Resources
 Cost

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 Process performance
o Manufacturing line utilization
o Material waste
 Product performance
o Attenuation
o Tensile strength
 Customer Satisfaction (as a result of field trials)

QUALITY REQUIREMENTS / STANDARDS

This section should describe how the project team and/or quality group will identify and
document the quality requirements and standards. Additionally, there should also be an
explanation of how the project will demonstrate compliance with those identified quality
standards. The quality standards and requirements should include both the product and
processes.

Product Quality:
The product quality standards and requirements will be determined by the project team and
quality group. These standards will primarily be based on the company’s documented
standards for all “Telecommunication Software”. There may be product-specific quality
standards identified that are not currently part of the documented organizational standards. In
this case, the quality group will review these newly identified standards and incorporate them
into organizational documentation if approved.

As trial products are measured at pre-determined intervals, we will know that the product is
compliant with quality standards once we achieve ten consecutive trial runs resulting of
application which is 100% within acceptable quality control margins.

Process Quality:
The process quality standards and requirements will be determined by the project team and
quality group. Many of these standards will be based on existing company process standards.
However, it is anticipated that there will be several unique steps in the development of the
Telecommunication Application which will require new quality standards.

As trial , the process metrics will be measured and analyzed to determine the quality of the
process. Once the Telecommunication Application meets quality compliance and all process
metrics fall within acceptable quality assurance margins, we will achieve process compliance for
the Telecommunication Application.

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QUALITY ASSURANCE
This section should explain how you will define and document the process for auditing the
quality requirements and results from quality control measurements in order to ensure that
quality standards and operational definitions are used. This section should also document the
actual quality assurance metrics used for this project.

1 B:
The quality assurance of the Telecommunication Application focuses on the processes used in
the development of the Telecommunication Application. In order to ensure quality, an iterative
quality process will be used throughout the project life cycle. This iterative process includes
measuring process metrics, analyzing process data, and continuously improving the processes.

The Telecommunication Application Manager and the project team will perform assessments at
planned intervals throughout the project to ensure all processes are being correctly
implemented and executed. Key performance metrics for the development of the
Telecommunication Application include polyethylene (PE) waste, fiber waste, and time per
cable run for each phase of cable creation (buffering, stranding, and jacketing). The established
project tolerances for these metrics are the organizational standards for all other cable
products. The table below provides the key quality assurance metrics for the LTFC Project.

Sample Metrics: Quality Metrics for Integration testing cycles.

Answer: Where can we use these data representation techniques. Write few words

Acceptable Process Process Assessment

Process Action Standards Phase Interval

Frontend Screen
Performance      < 20 sec for search Realize – IT1 Daily or per run

Application speed        < No lag Realize – IT1 Daily or per run

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Output Data Accuracy       5 % tolerance Realize – IT1 Daily or per run
Defects       <5 Realize – IT1 Daily or per run
Documentation      Minimal errors Realize – IT1 Daily or per run
Frontend Screen
Performance      < 20 sec for search Realize – IT2 Daily or per run
Application speed       < No lag Realize – IT2 Daily or per run
Output Data Accuracy       2 % tolerance Realize – IT2 Daily or per run
Defects       < 2 Realize – IT2 Daily or per run
Documentation      Minimal errors Realize – IT2 Daily or per run
Frontend Screen
Performance     < 20 sec for search Realize – IT3 Daily or per run
Application speed       < No lag Realize – IT3 Daily or per run
Output Data Accuracy       0 % tolerance Realize – IT3 Daily or per run
Defects       No defects Realize – IT3 Daily or per run
Documentation No errors Realize – IT3 Daily or per run

The quality manager will provide day to day quality management and conduct process audits on
a weekly basis, monitor process performance metrics, and assure all processes comply with
project and organizational standards. If discrepancies are found, the quality manager will meet
with the Project Manager and review the identified discrepancies.

The Project Manager will schedule regularly occurring project, management, and document
reviews. In these reviews, an agenda item will include a review of project processes, any
discrepancies and/or audit findings from the quality manager, and a discussion on process
improvement initiatives.

Process improvement is another aspect of quality assurance. Quality assurance reviews,

findings, and assessments should always result in some form of process improvement and, as a
result, product improvement. All process improvement efforts must be documented,
implemented, and communicated to all stakeholders as changes are made.

QUALITY CONTROL
This section describes how you will define and document the process for monitoring and
recording the results of executing the quality activities to assess performance and recommend
necessary changes. Quality control applies to the project’s product as opposed to its processes.
It should include what the acceptable standards and/or performance are for the product and
how these measurements will be conducted.

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2. Data Representation Tools:

Sample Data:

1. Cause and Effect diagram

Cause and effect analysis help you to think through the causes of a problem
thoroughly, including its possible root causes. It is only by identifying the main
causes that you can permanently remove the problem, or reduce the delay

People Process Equipment

Lack of training New templates Usage of Online Quality tools

Lack of monitoring
New methodology Network issues

Huge number of
defects in test
cycle

Test Material WFH Low commitment

test scenarios Less Monitoring Fixed bid Strategy

Material Environment Management

2. Scatter diagram
a scatter diagram is, “a graph that shows the relationship between two variables.
Scatter diagrams can show a relationship between any element of a process,
environment, or activity on one axis and a quality defect on the other axis.”

Sample data of the Integration Testing:

Data Sample 1

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3. Histogram
A histogram is a graphical display of data using bars of different heights. In a
histogram, each bar groups numbers into ranges. Taller bars show that more
data falls in that range. A histogram displays the shape and spread of continuous
sample data

Sample data

S.No Sprint Defects

1 1 100

2 2 98

3 3 96
4 4 94
5 5 92
6 6 90
7 7 88
8 8 86
9 9 84
10 10 82

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11 11 80
12 12 78
13 13 76
14 14 74
15 15 72
16 16 70
17 17 68
18 18 66
19 19 64
20 20 62
21 21 60
22 22 58
23 23 56
24 24 54
25 25 52
26 26 50
27 27 48
28 28 46
29 29 44
30 30 42
31 31 40
32 32 38
33 33 36
34 34 34
35 35 32
36 36 30
37 37 28
38 38 26
39 39 24
40 40 22

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4. Control Charts
The control chart is a graph used to study how a process changes over time. Data
are plotted in time order. A control chart always has a central line for the
average, an upper line for the upper control limit, and a lower line for the lower
control limit. These lines are determined from historical data.

Sample:

The quality control of the LTFC project focuses primarily on the LTFC product and the
acceptable standards and performance. The quality performance standards for the LTFC
Project are in accordance with the organizational standards of performance of all fiber optic
cable products. However, there are several project-specific quality standards which were
established specifically for the LTFC Product. All trial cables which are produced will be

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submitted to the characterization group for standard loose tube cable performance testing.
Additionally, all physical measurements will conducted on each produced cable to ensure
compliance with established quality standards. The table below illustrates all performance and
physical quality standards for the LTFC Product:

Product Physical/Performance Quality Assessment Assessment

Standards Activities Intervals
6-36 fiber loose tube 0.75” +/- 0.01” Lab and field testing Per produced cable
cable diameter length
> 300 N/m2 Tensile
Strength
< 5% attenuation at
625nm wavelength

42-188 fiber loose 1.5” +/- 0.01” Lab and field testing Per produced cable
tube cable diameter length
> 450 N/m2 Tensile
strength
< 5% attenuation at
625nm wavelength
194-288 fiber loose 2.25” +/- 0.001” Lab and field testing Per produced cable
tube cable diameter length
> 600 N/m2 Tensile
strength
< 5% attenuation at
625nm wavelength

The project team will perform all physical measurements on their trial cables. The
characterization group will perform attenuation testing and will provide the results back to the
project team within 3 business days after the test sample is submitted. The quality group will
ensure all physical and performance standards are met for each trial cable, perform audits, and
assist the project team with creating or updating all documentation related to product quality.

The Project Manager will schedule regularly occurring project, management, and document
reviews. In these reviews, an agenda item will include a review of products, any discrepancies
and/or audit findings from the quality manager, and a discussion on product improvement
initiatives.

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It is imperative to the success of the project that all of the established physical and
performance standards are met. By doing so, the LTFC Project Team will ensure that the
product achieves the high level of customer satisfaction anticipated and that future operational
cable production will be in line with budget and resource allocations.

3 . Control Chart:

The given required SPI measurement is 1.

UCL: 1.20
LCL: .80

Below is the sample data for the Control chart representation

QUALITY CONTROL MEASUREMENTS

This section should contain a sample or useable table/log to be used in taking quality
measurements and comparing them against standards/requirements. These forms may be
found in many different styles or formats. The most important aspect of this log is to provide
documentation of the findings. If actual measurements do not meet the standards or
requirements then some action must be taken. This may be done in regularly scheduled project
status meetings or as necessary throughout the project lifecycle.

All LTFC Project products and processes must be measured and fall within the established
standards and tolerances. The below logs will be used by the project and quality teams in
conducting these measurements and will be maintained for use as supporting documentation
for the project’s acceptance.

Quality Assurance Log

Trial Date Process Required Actual Acceptable? Recommendation Date
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# Measured Value Measured (Y/N) Resolved

Quality Control Log

Cabl Dat Item Require Actual Acceptable Recommendatio Date
e# e Measure d Value Measure ? (Y/N) n Resolve
d d d

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SPONSOR ACCEPTANCE

Approved by the Project Sponsor:

___________________________________________ Date:____________________
<Project Sponsor>
<Project Sponsor Title>

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