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Domino’s Pizza

Management Theory

Dr. Benavides
 Domino's Pizza Inc. Is a pizza business of an American Multinational pizza

restaurant chain founded in 1960. The business was just one location at first managed by

two brothers Tom and James. The business was purchased at only $500 and is now a

multimillion business with over 17,000 stores in more than 90 countries around the world.

Domino’s Pizza has estimated more than 35,000 franchised and corporate team members

worldwide.

Management theory roles

Interpersonal roles are very important to use in the Domino’s Pizza business. It all

starts with how management is running the business and treating their employees.

Managers have the main role in the business because of their form, work ethic, position

and how they represent the business. As a leader for my business, it’s important for

managers to be able to bring together the needs of the business to help it grow along with

the employees under their command. A role in management at my business for Domino’s

pizza takes a lot of work ethic and time. Being a manager at my business requires you to

be preset most of the time to be able to have your business succeed. A manager role is an

important leader in this business as the employees look up to management for advice and

to be able to grow and keep the business growing. Other than a manager being an

important leader they also must focus on making decisions one of Mintzbergs most

crucial part of managerial activity. My Mangers make the big decisions as well as

employees relying on management to guide them into making the best decisions for the

company. For example, an employee can be dealing with a customer who is upset at their

order being incorrect, they go to my manager on advice on how to please this customer,

most of the time apologizing and giving them a free pizza or item will satisfy the
customer. As long as they know that you are willing to fix the issue you will have a

pleased customer. My Manger of this business also must make the decision on allocation

of money, customers, equipment, employees and time. Mintzberg suggest in doing so a

manager can schedule in time, program work and authorizing actions. Based on the

population of the stores in business they must run by good management. Domino’s pizza

is all about numbers such as meeting labor goals, food goals, and time goals with making

sure orders are being done and delivered in a timely manner. At one-point Domino’s

pizza had a thing if your pizza didn’t arrive within thirty minutes you would receive the

order for free.

Next, the informational roles in this business allows my management to interact

with his or her employees with focusing on achieving organization goals. I believe it’s

important in my business to remind their employees on what to expect and what goals

need to set for the week or month. Having regular meetings with my employees and

spending time talking about daily specials and sales goals. My manager can provide

incentives to help meet goals for the business. My manager from this business will also

share his knowledge with his employees to successfully achieve organizational goals.

Three roles that will make it possible for a manager is monitor, disseminator, and

spokesperson. My manger from Domino's Pizza can input these information roles and

will have a successful business and will keep bringing in customers. Although there are

many other food chains in the business and competition is rough, this business can be the

most money-making pizza chain with loyal customer. Treating your employees great and

your customer as well is one of the big keys to running my business.

 Then, decisional roles come into place by taking corrective action and initiates

improvement projects to bring change if needed. Mintzberg argues that having to make

decisions is one of the most crucial part of any management position. My manager at

Domino’s Pizza will focus on any initiate changes and take an active part in deciding

what needs to be done. Although the manager is the one who makes all the big decisions,

he or she can get the help from her lower management team and they can help make

decisions together. For example, if my business wants to put up a new promotion, they

must look at sales, food cost and labor wise and decide together if that sale will be worth

it or not. Yet, also focus on what the other pizza chains are offering, making sure they

have the best promotions to keep current customer and receive new customer that will

hopefully turn into loyal customers. My manager has realized that strengths and

weaknesses regarding these ten roles could help the business to develop their skills and

knowledge to help become a better manager to the business.

The Positive outlook with my business and manager is that the manager cares and

wants this business to grow. The fact that business keeps on increasing and sales are

being met means the business is run by a good manager. All it takes is a good manager

who cares for his business, employees and customer to help grow the business. Having

good management gives me the opportunity took keep opening more business and

providing the best pizza.

The negative outlook could be that one of my managers at my business can be

running a store with horrible numbers and losing customers. Not all managers I receive in

my business are manager ready. It takes time and money to be able to find good

management therefore you train managers well from the beginning, so you don’t have to
worry about these issues. It all starts with management if I have a bad manager employee

won’t be as motivated to work or care for my business. I’ve seen it happen before for this

in my business where we lost a manger not because he was a horrible manager but he got

a promotion and another manager was brought in from another store, the whole adjusting

to a new manager and knowing what this manger expects is a whole different aspect. This

manager was a totally different from the other and had different views casing for my

employees to take time to adjust.

In order to keep my business with a good look and great service I will strive and

continue to look out and promote the best managers I can get to work for my business.

Manager who have a passion for this business and strive to meet organizational goals.
Tables

Table ID

Domino’s Pizza Growth

Figures
 References

("Management Theories - How Modern Organizations Manage People", 2020)

("Managing and managing people", 2020)

("Management Theory | Introduction to Business", 2020)