Common Barriers that Restrict Effective Fig 7

Communication at Emerge BPO

4%
4% Inconsistency
8% Lack of Clarity
28% Not enough Listening
Differences in perception
8% and View Point
Lack of Confidence
Dishonesty
Language Differences
Non Verbal Cues
16%

20%

12%
 Fig 8
How would you rate your Manager's
Communication Skills

Excellent
24% Very Good
36% Good
Fair
Poor

40%
Fig:1

Types of Communcation Prevalent at

Emerge BPO
Verbal
Non-Verbal
Written
Visual
All of the Above
 Fig:2
Criterias that all Employees Should Meet at
Emerge BPO.
9
6
3
0
 Fig:3
Which Best Describes Communication at
Emerge BPO.
16
12
8
4
0
Scenarios that Best Describes Effective
Communication in Emerge BPO
8
6
4
2
0
The Two Most Common Sources of Receiving
Information on the daily operations at Emerge
BPO.
The Grapevine
8%
Group Meetings
Company Email
12%
Company Intranet
40% The Supervisor
Voicemail Announcements

40%