Laceytech Cable Provisioning Software

The software provides the cable operator the ability to monitor a DOCSIS based high speed internet
cable modem system. Monitoring both CMTS and cable modems with SNMP management tools. The
system includes a database for subscriber information, modem information and QoS profiles. All
information is accessed via web pages.

Access to the web pages is password protected. The web pages are not encrypted or protected from
packet sniffing. The default port for accessing the application is 6666. The application should work
with any of the standard browsers, Firefox, Internet Explorer 6.0 and Netscape. Please ensure that you
have applied all of the latest security patches and updates.

Accessing the application from your browser

Fire up your browser and enter the IP address or domain name of the web server that is hosting the
application. Make sure that you then enter the port number of 6666. See the examples below:

http://10.0.0.1:6666
http://mycontrol.us:6666

You should then be challenged with a password screen. The default user name is ‘ltcadmin’ and the
default password is ‘!laceytech’ .

After you are authenticated you see the following screen:

At this point click on the LOGIN link in the middle of the display.
You will now be presented with the default screen of the application.

Navigation

The left hand side of the screen will constantly present the basic navigation menu. The right hand side
of the screen is where all the requested information is displayed. Some screens of information will
require the use of scrolling techniques such as the “wheel”, arrow keys and sliders using the mouse.
All links require only a single click. Additionally, you can use the ‘ctrl-F’ to invoke the browsers
‘find’ command to search using snippets of MAC addresses and names among other items.
 Cable Modems
Registration Status – Displays the status of all modems on the system by
upstream channel. The SNR of all upstream channels is also presented.
Non Responder List – Displays all the modems in the database that are not
listed by the CMTS. The time field shows the last time they were in contacted
by the system.

Reports
Online Modems - Shows all modems that are currently on the system. It
displays the modems IP Address, MAC Address, Downstream Receive Level,
Downstream SNR, Upstream Transmit Level, Subscriber Name, Location on
the cable plant, QoS assignment and Registration Status.
Subscriber List - Report listing the subscribers Name, QoS, Address, Phone,
Email and Notes

System Setup
QoS Profiles – Lists all the profiles that are offered for subscription. Display
Name, location of file and description are presented.
Configure SNMP - The system setup information. CMTS IP address,
community strings, modem community strings. This screen is normally used
for initial setup only.

Logs (all lines are displayed backwards from newest to oldest)

Apache – Displays web server error log file
Log – Displays messages log file
DHCP – Displays the messages log file filtered for lines containing DHCP
CMTS – Displays the messages log file filtered for lines containing the IP address of the CMTS
TFTP – Display the messages log file filtered for lines containing TFTP
Find – Allows the user to search the messages or Apache error logs

CMTS Information
Interfaces – The status of CMTS logical interfaces are displayed
Upstream Status – The modem SID status and connection to the upstream is displayed
Graphs – MRTG graphs of online modems, CMTS traffic for Ethernet, downstream and upstream
channels, SNR for upstream channels.
Ethernet Stats – Ethernet statistical information from the CMTS for all logical interfaces.

Database BackUp
Downloads – Presents all of the daily database backup files for downloading.
Back Up Now – Perform an immediate backup of the database
Subscriber Management
Subscriber Report
Select ‘Subscriber List’ from the left hand menu.

Adding Subscribers

Subscribers are added from the Modem List or detailed Registration Status screens. Modems that are
not associated with subscribers have the ‘Assign’ link in the name columns.

1. You need to know the MAC address of the modem that the subscriber is using.
2. Find the MAC address in the Modem List or detailed Registration Status screens.

or

3. Select the ‘Assign’ link in the Name column

4. This will bring up add subscriber screen. You will notice that the MAC address field is already
populated.
5. Add a Name. We suggest using a Last Name, First Name format. (Required)
6. Add a Location. This is the physical location on the cable plant. This information is used for
troubleshooting. (Required)
7. Select the QoS profile that subscriber is going to use from the drop down menu. (Required)
8. All other fields are optional
9. Click the Add Subscriber button to send the changes to the database
10. Reset the modem if the QoS profile changed.
Note: You can abandon your entries by selecting any link from the left hand Navigation Menu.
Changing Subscriber Information
Select the subscribers Name link from the Modem List, Subscriber List or the detailed Registration
Status screens.
1. Modify any/all fields as required.
2. You can change the modem that is associated with the subscriber by using the ‘MAC Address’
pull down list. Only MAC addresses that have NOT been assigned to subscribers will be
presented.
3. Click the Send button to submit the changes.
4. Remember to reset the modem if the QoS has been changed.

Deleting Subscribers
Select ‘Subscriber List’ from the left hand menu.
1. Locate the Subscriber Names
2. Click the checkbox that is adjacent to the Subscriber Names
3. Select the Delete Selected Subscribers button at the bottom of the display
4. The next screen will present a list of subscribers that have been selected for deletion.
5. Uncheck the boxes of the names that you do NOT want deleted.
 6. Select the Confirm Deletion button to delete the subscribers
7. The next screen will present the list of subscribers that were deleted

Modem Management
ADD Modem List Screen HERE

QoS Management
Add QoS Profiles
Select ‘QoS Profiles’ from the left had menu
1. Click the Add New Profile link
2. Enter QoS Profile Name that will be displayed on all other screens. (Required)
3. Enter Configuration File Location. This is the actual name of the modem configuration as it is
listed in the /tftpboot directory. (Required)
4. Enter Description. This is informational i.e. 768kb down 256kb up 3 cpe
5. Click the Send Profile button to store the configuration in the database.
Changing QoS Profile Information
Select the QoS Profile Name link from the QoS Profile Listing screen.
1. Modify any/all fields as required.
2. Enter QoS Profile Name that will be displayed on all other screens. (Required)
3. Enter Configuration File Location. This is the actual name of the modem configuration as it is
listed in the /tftpboot directory. (Required)
4. Enter Description. This is informational i.e. 768kb down 256kb up 3 cpe
5. Click the Send Profile button to store the configuration in the database.
6. Remember to reset the modems if the QoS configuration file has been changed while the QoS
Profile Name remains the same..

Deleting QoS Profiles

Select ‘QoS Profile’ from the left hand menu.
1. Locate the QoS Profile Names
2. Click the checkbox that is adjacent to the QoS Profile Names
3. Select the Delete Selected QoS Profile button at the bottom of the display
4. The next screen will present a list of profiles that have been selected for deletion.
5. Uncheck the boxes of the names that you do NOT want deleted.
6. Select the Confirm Deletion button to delete the profiles
 7. The next screen will present the list of profiles that were deleted

Database Management
These backup database files are located in the /ltc/db directory. The LTC database is located in the
standard MySQL directory structure. Retrieving back ups is performed through the web interface.
Deletion of backups can only be done through the server console interface.

Scheduled Database Back Ups

The database is automatically backed up every day at approximately 4am. system time.
You can retrieve this information using your web browser and store it on your local PC.
1. Select ‘Downloads’ from the left hand menu
2. You will be presented with a list of backups and maintenance information related to those
backups
 3. Select the checkboxes next to the information that you want to retrieve
4. Click the Submit Query button at the bottom of the page
5. You will then be presented with a ‘Save to disk’ pop up, requesting where to put the file that
was created.

Immediate Database Back Up

The database can be immediately backed up using the following procedure.
1. Select ‘Back Up Now’ from the left hand menu
2. You will be presented with a link ‘Click here to download the backup file’
3. Select the link
4. You will then be presented with a ‘Save to disk’ pop up, requesting where to put the file that
was created

Restoring a Database Back Up

The database can only be restored from the server console.
1. Log into the server terminal screen
2. Log into ‘mysql’
3. Issue ‘use LTC’ command. This selects the LTC database.
4. Issue ‘\. name_of_backup_file;’ command. This example runs the script in a backup
file named “name_of_backup_file”.
5. You should see a response with the number of line affected.
6. Issue ‘quit’ command to exit the mysql application. You have restored the database.

CMTS Information
A variety of status information is available from the CMTS. This information can be used during the
troubleshooting process. All of this information is acquired using SNMP calls to CMTS.

CMTS Interfaces
Selecting ‘Interfaces’ from the left had menu will present CMTS interface information.

CMTS Information:
• Name of the CMTS
• Last restart time
• Number of Service IDs
• SNMP Contact Information

CMTS Interfaces:
• Index number
• Administrative Status
• Operation Status
• Interface Type
• MAC Addresses
CMTS Upstream Information:
• Index number
• Frequency in MHz
• Channel Width in MHz
• Modulation scheme
• Signal to Noise Ration
• Slot Size
• TX Timing offset
• Ranging Backoff Start
• Ranging Backoff End
• TX Backoff Start
• TX Backoff End

CMTS Downstream Information:

• Frequency in MHz
• Width in MHz
• Modulation scheme
• Interleave
• RF Power out in dBmV
CMTS Upstream Status
Selecting ‘Upstream Status’ from the left hand menu will provide the following information about the
MAC and modems:

CMTS Status Information:

• Index number of the MAC
• Invalid Range Requests
• Ranging Aborteds
• Invalid Registration Requests
• Failed Registration Requests
• Invalid Data Requests
• T5 Timeouts

Modem Status Information

• SID number in hexadecimal
• MAC address of the modem
• Current status
• QoS of downstream and upstream in kbps
• Create time of record in CMTS
• Number of In Octets
• Number of In Packets

CMTS Ethernet Statistical

Selecting ‘Ethernet Stats’ from the left hand menu provides the following information:
Ethernet Statistical Information:
• Interface Number
• Number of In Octets
• Number of In Unicast Packets
• Number of In Non Unicast Packets
• Number of In Discarded Packets
• Number of In Errors
• Percentage of In Errors / In Octets
• Number of In Unknown Protocols
• Number of Out Octets
• Number of Out Unicast Packets
• Number of Out Non Unicast Packets
• Number of Out Discarded Packets
• Number of Out Errors
MRTG Graphs
Selecting ‘Graphs’ from the left hand menu provides CMTS performance graphs. The initial page will
show the Daily performance for the 32 hours. By clicking any graph the user will be presented with
the Daily (5 Minute Average), Weekly (30 Minute Average), Monthly (2 Hour Average and Yearly (1
Day Average) graphs.

The following information is graphed:

• Number of Registered Modems / Number of Non Registered Modems
• CMTS Traffic Analysis Ethernet In / Out
• CMTS SNR per upstream channel
• CMTS Traffic Analysis per upstream channel
• CMTS Traffic Analysis of downstream channel
Management Logs
All log files are displayed in newest to oldest order. You can utilize the browsers embedded search
tools to find additional information on a page of text.

Apache
Select ‘Apache’ from the left hand menu to display the Apache Error Log messages.

Log
Select ‘Log’ from the left hand menu to display the messages log file.
DHCP
Select ‘DHCP’ from the left hand menu to display the messages log file filtered for DHCP.

CMTS
Select ‘CMTS’ from the left hand menu to display the messages log file filtered for the IP address of
the CMTS.

TFTP
Select ‘TFTP’ from the left hand menu to display the messages log file filtered for TFTP.

FIND
Select ‘Find’ to search the Apache error or the message log file using a keyword.
Configure