Alejandra Callegaro

N19 4EN London

Email: ale.calle89@gmail.com | Phone: 07584213422
LinkedIn Profile: www.linkedin.com/in/alejandra-callegaro/

Travel Specialist

Customer Service Blog Management

Client Development Account Management
Cross Selling & Upselling Researching & Reporting
Destination Management User development

Degrees: Master Degree, Economy Tourism & Management,

University of Venice
Bachelor’s Degree Language Culture & Society of Eastern Asia, University
of Venice

Languages: Italian, English, Spanish, Japanese

Technologies: Google Suite, Office Suite, Zendesk, Ogone, Live Chat, Ekomi, Workplace
Industries: Tourism, Retail, Digital Marketing

WORK HISTORY

Travel Specialist, Japan Experience, London (2018-2020)

• Managed a daily average of 110 of sales enquires ensuring client expectations were meet
& provided expert advice in Ita, Eng, Spa through different platforms
• Ensuring effective & successful completion of daily operations, insurance contracts &
financial activities (payments, refunds, fraud check)
• Cross selling and upselling of all JE services & products on average 70-120 orders daily
• Proactively and creatively researched business opportunities to guarantee useful
collaborations for the successful completion of projects & tailored sales

Sales Assistant, Muji Europe Holding Ltd, London (2017-2018)

• Took care of till operations, sales and customer service (direct sales & phone orders)
• Visual merchandising two times a month according to temporary promotions & sales
• Managed stock 1 time per week & deliveries 2 times a week ensuring no overages
• Enhancing inventory management & successful completion of Audit 2 times per year

Junior Marketing Manager, Go Asia, Italy (2016-2017)

• Managed supplier relations in order to develop new website & new catalog of year 2017
• Managed blogs & editorial calendar for social media of luxury and leisure products
• Managed events, a daily average of 50 calls, 90 mails daily for telemarketing activities &
press release
• Accounting & data portal management for company statistical purpose 2 times a week
 EDUCATION

Master Degree, Economy Tourism & Management University of Venice,

ADDITIONAL EXPERIENCE

➢ Volunteering

AIPD (Associazione Italiana persone down), Venice IT (2008-2010)

● Supported the educators

● Organise indoor and outdoor activies

➢ Certifications

JLPT N2, The Japan Foundation (2014)

Google digital training certification, Google (2020)