SupportIV

Supportiv, the first globally scalable peer support network, has one of the world’s largest
datasets on emotional wellbeing and mental health. The company is co-founded by successful
serial healthcare entrepreneurs who believe in human-centric mental wellness for everyone,
everywhere that is pennies-per-minute affordable. We are one of the fastest-growing digital
health startups, connecting thousands of users daily to dynamic peer support micro-
communities.

Based on each user’s answer to the question “What’s your struggle?”, our AI dynamically
matches anonymous users to the most relevant groups of concurrent users for live chats. The
only input: User-generated freestyle text! No forms. No registration. No bots. No predefined
templates or messages. Everything is dynamic and human-generated, happening in real-time,
with the potential of millions of peer support groups chatting live in parallel at any moment.
Supportiv offers 24/7 support in less than a minute with hundreds of moderators from over 25
countries. There is more: AI also empowers our moderators to link users to the content and
healthcare resources that precisely address their needs, again in real-time.

We are adding an AI/NLP & Machine Learning-focused Data Scientist to our Berkeley
headquarters. As a critical member of the product and engineering team, this leader will have
the opportunity to work with Supportiv’s unique dataset and influence architecture, decision-
making science, algorithms and product strategy.

The impact of your work will be felt by our users daily. 96% of our users say they feel better the
moment they are connected to peers with similar struggles. Supportiv is making hundreds of
thousands of people feel less lonely, less isolated, less sad, less frustrated, etc, and we are only
getting started!
The bare minimum:
Love multi-dimensional datasets!
Strong background and experience in NLP, big data, AI & ML algorithms
Expert in Python and core libraries used by data scientists (Numpy, Scipy, Pandas, Scikit-learn,
Matplotlib/Seaborn, etc.)
Strong programming background and experience with NOSQL databases
Significant back-end API programming experience
Strong curiosity for improving the performance of algorithms
Knowing all the nitty-gritty details of your favorite machine learning algorithms
Strong communication and collaboration skills + independent and self starter + a deep love for
small teams!

Additionally, the following background and experience is preferred:

Strong quantitative background with a master’s degree in Computer Science, Math, Economics,
Physics, Engineering, or related. Ph.D. is a plus.
Familiarity with visualization tools
Familiarity with public machine learning APIs from GoogleCloud, AWS or Azure
Experience working with large or fast-moving data sets
Passion for healthcare and mental health