NATALIA G.

RAMIREZ
(915)242-9399 | Ngramirez2@miners.utep.edu

OBJECTIVE

My objective is to obtain a position in a company where my skills and abilities can be of use. I’m
motivated to be part of a company that values a high energy workplace with ambitious and
advancement in different opportunities. I would like to convince you that my knowledge and
energy to work would be an asset to you and to your company.

EXPERIENCE

Marshalls

Sales Associate | November 2019- Present

◦ Support and maintain positive store culture through honesty, integrity, and respect
◦ Accurately ring customer purchases/returns and count change back to customer according
to established operating procedures 
◦ Promote credit and loyalty programs during customer interactions
◦ Accurately process and prepare merchandise for the sales floor following company
procedures and standards 
◦ Initiate and participate in store recovery as needed throughout the day 
◦ Maintain all organizational, cleanliness, and recovery standards for the sales floor and
participate in the maintenance/cleanliness of the entire store

Tropical Smoothie

Team Member | July 2018 - June 2019

◦ Customer Service: Face to face interaction with team members and customers.
◦ Prepared customer order in a timely manner to reduce labor cost
◦ Increased purchase totals by recommending additional items.
◦ Achieved customer satisfaction with accurate recommendations and a positive attitude.
◦ Multitasking serving the customer’s needs and handling register.
Toys “R’ Us

Seasonal Sales Associate | October 2017 – June 2018

◦ Provided excellent customer service at the front end by quickly ringing customers through,
processing payments, and properly bagging merchandise.
◦ Fulfill customers shopping needs during peak seasons such as the holidays and anniversary
sales while maintaining high customer satisfaction.
◦ Demonstrated Toys “R” Us culture of service excellence; serving customers exceptionally
well and making customers experience enjoyable.
◦ Actively promoted TRU Rewards Mastercard and Product Protection Plans; contributing to
stores profitability.
◦ Computer Work/ Data Entry. Programs worked with are Excel, Microsoft, Microsoft
Outlook.

Superior Service Click Me

Party Host | February 2015 – September 2017
◦ Upheld food safety standards at all times.
◦ Achieved high sales percentage with consultative, value-focused customer service
approach.
◦ Informed customers about sales and promotions in a friendly and engaging manner.

EDUCATION

Bachelor of Science in Psychology with a minor in Biology

The University of Texas at El Paso (UTEP)
Anticipated: 05/2022
Major GPA: 3.75
Overall GPA: 3.50

QUALIFICATIONS

◦ Excellent Verbal and Communication Skills in both English and Spanish.

◦ Three years of experience working in Customer Service.
◦ Strong skills in organizing workflow, ideas, materials, and people.
◦ Ability to handle finances in a responsible manner.
◦ Computer and Office Knowledge