School Name RIMT University MB1206.

- Business Etiquettes & Grooming

Reference Number rimt-001

Selection Type Question Text Difficulty Level

The set of norms of behaviour and attitude in
Single Select every workplace is Moderate

When introducing ourselves, we should use

In business, when you fail to recall the name
of a person met earlier, you can ask him or
her
In business telephone calls, when making a
request always use
As a host, you would invite visiting foreign
guests to a business dinner
At an Arab business party, alcohol is
In many parts of the world, such as Latin
America and India, keeping the eyes lowered
is a sign of
In different cultures, colors represent:

In business, keep telephone calls very short

because the other person may not be
People from other countries can be easily put
at ease by speaking to them in

You pass a co-worker in the hallway and he

asks “How are you?”. You respond by:

Canadians value closeness and friendliness. It

is appropriate to stand close to a business
contact and frequently touch his/her arm
while talking

A co-worker comes to your office to

introduce you to a friend of his. You
You have a meeting with a colleague from a
different department scheduled for 10:00am.
You’ve spoken to the receptionist and you
have been waiting outside the colleague’s
office for a while and it is now 10:05. You
want to make sure the person knows you’re
there. You:

After a meeting with a contact, in order to

express your thanks, it is appropriate to
When meeting a contact of the opposite sex
the man should wait for the woman to initiate
the handshake

When breaking the ice with a contact at the

beginning of a meeting it is appropriate to
discuss such things as the weather, politics
and traffic.

When corresponding with a business contact

by email you should:
It is acceptable to leave on your personal
cellular phone during office hours and answer
it when it rings

A co-worker shares office gossip/rumors with

you. You:

You are running 15 minutes late to a meeting

with a client. What should you do?

Where should friends and family wait when

visiting you at work?

You invite an out-of-town client to dinner to

discuss work; you should:
Your boss shows up late to a meeting that is
about to conclude. You should:

Your friend from college joins your company

in a superior role to you. How should you
interact with her in the office?
Unlike social etiquette, office and business
etiquette are primarily based on:

Which of the following is not good email

etiquette?

It is a Casual Friday, but you have a meeting

with a client. How should you dress that day?
Emails should be replied to within ___ hours
while phone calls should be returned within
___ hours

Your office culture allows you to keep

personal items on your desk and in your
cubicle. You:
A client comes to meet you and enters your
office.Do you:

At an official gathering you come across

people gossiping and laughing wrongly at a
very close colleague,your reaction would be
to:

 You happen to know only the host at an

official get- together ,in such a case 
You find hair in your food, you

You see a friend at a restaurant in the midst

of a business dinner.You excuse yourself and
go to greet your friend.Where do you place
your napkin?

At a business meal when do you start

discussing business?

How do recruiters and employers view

the importance of professional behavior
in the workplace? .

Which statement about professionalism is

most accurate?
A synonym for professionalism is

Which of the following statements about

professionalism in the workplace is most
accurate?
Jue understands that soft skills and
professional polish will ensure her long-
term success on the job. Which of the
following is not a soft skill?

What is one of the problems in business

today that result from poor listening skills?
When making an entrance into an office with
people working at their desks, it’s always
best to:

If you want to make a good impression on a

senior executive when you meet them for
the first time, it’s best to:

When making a business introduction

between two people, the most important
rule to remember is:

For leading a successful business meeting,

your number one priority is:

When giving a compliment, it’s best to:

Regarding criticism in the workplace,

remember to:

Humour in the workplace is:

Anger is a complex emotion that occasionally
surfaces in the workplace. When it does, the
best way to deal with anger is to:
siness Etiquettes & Grooming

Answer Option1 Option2 Option3

internationally
Option1 self-evolved nationally laid down prescribed

Option4 only the surname only our designation only our first name
to excuse you for
forgetting his or her
Option4 for his or her surname name for his or her initials

Option1 the interrogative form the passive form the imperative form
by announcing the by writing an
Option4 through a messenger dinner at a meeting invitation letter
Option3 served first served last not served at all

Option4 timidity dishonesty evasiveness

Option3 the same thing arbitrary things different things

noting down what you paying attention to

Option2 say free to talk to you you

Option1 their language sign language your own language

. Telling him that your Explaining that you

back has been hurting are tired and stressed
Option11 you and you have a cold Saying “Fine, thanks” out in your job

Option12 1 0

You stand up, establish Wave and tell him

eye contact, smile and how happy you are to
Option13 Smile and nod shake his hand meet him
 Peek your head in the Stand near the door
doorway and say where your colleague Continue to sit and
Option14 “Excuse me” will see you wait
Send him/her a small Drop by the office and
box of chocolates with a give him/her a hot cup Send a dozen red
Option15 note of coffee roses to his/her home

Option16 1 0

Option17 1 0
Be a little more informal
to appear up-to-date with
technology and the trend
towards a relaxed work
atmosphere
Be as formal as if you
were writing an actual
Option18 letter on paper Both 1 & 2

Option19 1 0

Thank him for telling Politely listen and

you and pass the stories Check out the facts with keep the information
Option20 on other employees to yourself

Stop what you’re

working on and leave The client is your friend, Your client won’t
for the meeting he will wait as long as mind waiting, 15
Option21 immediately you want minutes is nothing

In your co-worker’s
In the waiting area, cubicle who is out of
Option22 At your work station break room, or cafeteria the office

Take them to your Ask for their

favorite sports bar that’s Take them to an upscale preference and pick
showing an important French restaurant with a an appropriate
Option23 game romantic ambience restaurant
 Thank her for stopping
by; politely interrupt the Slightly nod when she Once the session is
person speaking at the enters but continue with over, tell her that it is
meeting and debrief the meeting without bad practice to show
Option24 your boss on the agenda bringing her up to speed up late for meetings

Break your friendly

Show disdain and ties with her
jealousy because she completely and
Talk informally and was offered a higher maintain only a
don’t take her orders position while you professional
Option25 seriously weren’t relationship
Personal relations Common sense and
Option26 Hierarchy and power between co-workers courtesy

Sending funny
Putting the purpose of YouTube videos and
Keeping your email the email in the subject personal emails to
Option27 brief and to the point field co-workers

A little nicer than usual,

Option28 Casually but nothing too formal In your pajamas

Option29 48, 24 24, 4 4, 24

Avoid displaying
Fill your desk with Balance personal and anything other than
pictures of family and office items in your work-related items on
friends, kids’ artwork, cubicle. One in five your desk. It is
favorite knick knacks, objects on your desk can inappropriate to your
Option30 and be personal attention

Option31 Invite him to sit. Allow him to take a seat. Say nothing

Laugh at the absent Do not react, just

Option32 colleague Clarify the real situation listen and keep quiet

Be proactive, interact
Just be relegated to the with others on your
Option33 You cling to the host corner of the hall own initiative
 Show the strand of hair Call for the server and Quietly ask for food
Option34 to everyone present. yell at him. to be replaced.

Fold it and place it on

Option35 Take it with you the left of your plate. Leave it on the chair

As soon as you are After the starters are After the main
Option36 seated ordered course is ordered.

Although recruiters are

impressed with Good manners and a
applicants who speak businesslike, Professionalism and
and write well, a professional demeanor soft skills are
candidate's technical are among the top skills important only in
expertise is all that recruiters seek in service-oriented
Option2 matters applicants. fields.

Professionalism
Professionalism refers emphasizes hard
to those behaviors Professionalism skills or technical
exhibited only to describes desirable knowledge desired
Option2 customers workplace behavior by employers.
Option3 hard skills social acceptance business etiquette.

Employees need to
Unprofessional More organizations are exhibit professional
behavior affects only establishing procedures behavior only when
the individual who or policies to encourage working at their
Option2 displays it professionalism. desks.

The ability to work

A grasp of workplace effectively as part of
Option4 etiquette An eagerness to learn a team

Option3 Broken relationships Short term memory All of the above

 Walk in a room and
stand there and wait
Appear pleasant and patiently for
Do your best to not greet people by saying someone to look up
draw attention to hello to those at the and recognize that
Option1 yourself. desks you need help.

Greet them and tell Appear genuinely

them about the project sincere and ask them Appear pleasant and
you’re working on so questions about the make brief short
they’ll know what you company and how they sentences that focus
are doing for the became an executive for on them and wait for
Option3 company. the company. them to reply.

Repeat the names of

the people involved
in the introduction
twice so they’ll
remember each
other’s names and
Say your own name Use the name of the their proper
before introducing the most important person pronunciation of
Option2 two people first in the introduction those names.

Keeping great notes and Creating tasks and

Making sure you have sending them to accomplishing the
good attendance and everyone after the agenda in the
Option3 participation. meeting allotted time.

Give a compliment to
someone so that many Give compliments to Compliment specific
people can hear the everyone in the office so behaviours regarding
praise you are giving everyone receives work, avoid personal
Option3 them. regular praise compliments.

Criticize only a person’s

Give criticism privately work related skills and Offer a patient
so it won’t embarrass avoid offering personal critique and never
Option3 anyone. criticism. criticize anyone.

A great way to A way to show your

occasionally break the character by
stress during a business demonstrating the areas
Option3 day you find humorous. All of the above.
 Find outlets for your
anger such as a walk
during lunch,
Train yourself to deal journaling, counting
with anger and don’t Speak your mind to ten. If you can’t
express it during regularly so it doesn’t resolve your anger,
Option3 working hours. build up. get help.
Option51
Option52
Option53
Option54
Option55
Option56
Option57
Option58
Option59
Option60
Option61
Option62
Option63
Option64
Option65
Option66
Option67
Option68
Option69
Option70
Option71
Option72
Option73
Option74
Option75
Option76
Option77
Option78
Option79
Option80
 Option4

dictated by the board

both the first name and
the surname

for his or her business

card
direct categorical
statements

personally, face-to face

served continuously

respect
insignificant things

interested in talking to
you

English

None

. Give him a “high five”

Enter the office
confidently, introduce
yourself and remind
them you have a 10:00
am meeting

Send a thank you letter

None

None

Call the client and tell

him that you’ll be there
in a few minutes

In the bathroom

Invite the client to your

office to eat fast food
Openly criticize your
boss about being tardy
upon her arrival

Treat her like a superior

in the office and as a
friend outside

Option 1 and 3

Using a signature that

includes your contact
information following
your message

In business casual

24, 24

Your cubicle is a mess of

scattered papers, so you
do not have any space
for personal items

None of these

None of these

None of these
None of these

None of these

After the dessert.

Team, communication,
and people skills are low
priorities for most
recruiters and employers

Professionalism is
important only in large
companies.
diversity.

You exhibit professional

behavior only through
nonverbal actions such
as dressing appropriately
or maintaining eye
contact with others.

Proficiency in using a
variety of computer
software packages

None of these
None of these

None of these

None of these

None of these

None of these

None of these

None of these
None of these