Haliza Marie D.:Hello, thanks for contacting Lenovo. My name is Haliza Marie D..

I
am reviewing your information now.
Me:Hey
Haliza Marie D.:At the end of this chat there will be a 2 quick question survey
where you can provide feedback on the service that I provided you on this chat. It
is 0-10 scoring scale, 10 being the highest. You can also leave a brief message on
how I assist you today and your comment will be much appreciated.
Haliza Marie D.:Hey there. We're happy to team up with you on this.
Me:Thanks
Me:I last spoke to someone using the email bdadulla@lenovo.com
Me:I sent them a bunch of photos
Me:and was told I would get a replacement notification in a couple days
Me:This would be my second replacement for this item as both had some issues with
the screen
Haliza Marie D.:We’d like to learn more about what's going on. Please provide your
order number and we’ll take it from there.
Me:Your Replacement Information:
Original Order Number: 4295428419
Replacement Order Number: 4222174214
Return Merchandise Authorization (RMA) Number: 4222174210
Return Tracking Number (UPS): 1ZE2416F9191113766
Me:I received one replacement already via the information above and sent back my
first monitor
Me:However this one had couple noticable small cracks/marks on the screen
Me:I spoke to another agent 10 days ago but have not received anything yet
Haliza Marie D.:Thank you for those information, Ernest.
Haliza Marie D.:We'd like to better understand what' s happening to see how we can
help over chat. Can I place this chat on hold for 3-5 minutes for me to review the
order?
Me:Okay
Haliza Marie D.:I appreciate that. Please stay connected. I'll be right back.
Haliza Marie D.:Thank you for patiently waiting.
Me:No worries
Haliza Marie D.:One of my colleagues already submitted the second replacement
request. Usually the normal process will only take within 24-48 business hours but
since you did not receive any confirmation email yet, I submitted a follow up for
you. I will do my best to provide you an update via email by the end of the or
tomorrow morning at the latest regarding the replacement request on this order.
Me:Okay I'll keep an eye on my emails
Me:Thanks for your help!
Me:Anything else I need to know?
Haliza Marie D.:We really appreciate your time and your patience. Can you just
confirm the email address on file to make sure you will get my update on this one?
Haliza Marie D.:Are we still connected?
Haliza Marie D.:Just a soft reminder that this chat session will be disconnected
via system if idleness observed after 10 minutes.
Your chat timed out because you didn't respond to the agent. If you'd like more
help, please start a new chat.