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FINAL EXAM:
I. Identification
On the space provided, supply the word/group of words/phrase being described and/defined:
C. Essay
Direction: Answer the following briefly.
5. You work in a high-volume clinic that does allergy testing. One day, the electronic medical record
system has an internet outage and as a result your patients wait time increases. One patient comes back
to the room after waiting 2.5 hours. He is frustrated and lashes out at your staff for the inappropriate
wait time. What is your best initial response?
Prepared by:
Noted by: