Position: Receptionist

As we know, the receptionist creates the first impression of a

Restaurant. This means, he/she has to maintain a professional
attitude while conversing, needs to be well-versed with verbal
and written communication styles, and most important, needs to
maintain decorum, and a professional atmosphere in and around the
reception area.
Duties and Responsibilities of a Receptionist.

 Receiving Reservations, Online Bookings

-One of the duties and responsibilities of a restaurant

receptionist is to understand the booking system so that
they can schedule the tables. You have to confidently answer
the phone, telephones and check email requests or speak to
guests who walk in and request a table at the restaurant.
Once the booking is scheduled and done you clearly convey
the day. time and amount of guests reserved to other members
of the staff, and finally confirm the table is prepared just
before the party arrives.

 Greet Guests

-A receptionist is typically based at the entrance to a

restaurant. It is their duty to greet incoming guests. It is
vital that a restaurant receptionist is friendly,
presentable and professional. Sometimes the receptionist has
to issue an approximate waiting time to diners who have not
reserved a table and deal with a busy entrance way
containing impatient customers. Additionally, a receptionist
often shows the guests to their table once it is ready,
seats them and hands out menus before transferring service
to the waiter.

 General Customer Service

-A restaurant receptionist is often a customer's first port

of call when they experience a problem. A receptionist deals
with numerous issues in person or over the phone, from
 restaurant complaints and inquiries over dietary issues to a
customer reporting lost property. They must be prepared to
liaise between the diners and other members of the staff to
ensure the customer receives satisfying service.

 Further Roles

-A restaurant receptionist often does minor administrative

work. This includes drawing up booking schedule sheets,
completing daily reports and other office duties. Other
roles include helping to clean the restaurant and its
reception area. They may be required to attend staff
meetings and communicate with all departments to maintain a
high restaurant standard.