Ashfield Boys’ High School

ICAITU007B Maintain Equipment and

Consumables
Performance Criteria

1 Clean disk drives/peripherals

1.1 Disk cleaning materials are accessed from stores

Inventory systems are accessed and events are documented according to organisational
1.2
procedures.

Disks/peripherals are cleaned as recommended by manual in accordance with vendor

1.3
requirements and required by organisation.

2 Replace/maintain consumables

2.1 Stock is accessed from store and information is recorded according to organisational procedures.

2.2 Relevant manual is accessed.

2.3 Consumables are replaced.

2.4 Hardware is tested to ensure it is in working order.

3 Maintain peripherals

3.1 Equipment requiring maintenance is determined.

3.2 Equipment is maintained as required by organisation guidelines.

3.3 Maintenance is documented as required by organisation guidelines.

3.4 Unused peripherals are stored in line with vendor/manuals' guidelines.

Key Terms and Concepts

 hardware maintenance, routine and non-routine

 maintenance scheduling and maintenance logs
 hardware specifications
 backup and restore
 precautions associated with cleaning fluids
 purchasing, storage and disposal requirements for cleaning agents and consumables

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Hardware Maintenance (routine and non-routine),

Maintenance Scheduling and Maintenance Logs

Activity 1: Hardware Maintenance

1. Read through Unit 12: System Maintenance from Fundamentals of System
Administration (included in this handout), and answer the Self-Check Questions on
p172.
2. Type the questions in a word document called Hardware Maintenance
3. Type your answers
4. Get your work marked off as complete before you continue with the remaining
activities.

Activity 2: Maintenance Scheduling and Maintenance Logs

1. Use Microsoft Word to create the table that appears on p171
2. Save the document as Maintenance Schedule Template
3. Print the document (a blank table)
4. This document will be used to keep a record of each task you complete in the remaining
activities. Complete the table by hand as you complete each task.
5. Once the table is full, type your hand written information into the document
6. Print the completed document and save as Maintenance Schedule for Your Name

Activity 3: Clean your Computer

1. Complete Activity 12.1 (p165) step by step to clean your computer, monitor, mouse
and keyboard
2. Update your personal Maintenance Schedule as you go (see Activity 2 above)
3. Get your work marked (ask for the teacher) immediately after you have finished to
demonstrate your competence in this task

Activity 4: Hard Disk Maintenance (Homework)

This activity needs to be completed at home as you do not have access to the necessary
windows features on the school’s network.
1. Find and run the ScanDisk utility program (or equivalent) and analyse your hard disk
for errors.
2. Type out the instructions for how you did this
3. Get a screen print of the results screen (press screen print button) and paste this in the
document beneath the instructions you have typed
4. Find and run the hard disk Defragmentation program (or equivalent) to optimise your
hard drive
5. Type out the instructions for how you did this
6. Get a screen print of the results screen (press screen print button) and paste this in the
document beneath the instructions you have typed
7. Update your Maintenance Schedule (the handwritten version – type when you come
back to class

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Activity 5: Referring to a User Manual

1. A copy of the user manual for the Canon LBP-810 has been placed on the ‘G’ drive at
school.
2. Find the section of this manual on cleaning the printer.
3. Copy, paste and save this information into a word document called Canon LBP-810
Cleaning Instructions

Competency Based Assessment Assignment -

Maintaining Equipment across an organisation
This activity requires you to organise a time to clean a computer (and printer) in a staffroom
or office somewhere in the school. Each student will be allocated a computer to clean which
you must complete in your own time.
1. In MS Word, use a document “Wizard” to create a MEMO to Head Teachers or
Administrative staff explaining that you will be performing some routine maintenance
(cleaning) on their computer equipment. The memo should adhere to office document
standards, with information clearly stated, including whom the MEMO is to and from,
and a subject field.

Important: Your MEMO will need to be checked and counter-signed by your supervisor
(your teacher) before you present it to other staff members.

The MEMO will be used to find out the following information:-

 The name of a contact person with whom you can discuss service requirements
 A suitable time for the work to be done
 A description of the work you will be doing
 An estimated “system down” time (the time it will take)
 Additional cleaning work required by the “client” for their computer
 confirmation of appointment – date and time
 an explanation that a staff member needs to be present and will be required to
compete an evaluation report based on the work performed and documentation
 your name and year (and email – optional)

2. Open the Maintenance Schedule Template that you created in Activity 2 and edit it in
the following ways:-
a. DELETE any information you have entered in the non-heading cells
b. DELETE the Floppy drive(s), hard drive(s) and cd-rom drive(s) rows
c. SAVE this new document as Maintenance Schedule for… (Faculty or office)
d. PRINT the document
3. Make note of the time and date that you will be completing the work and show up on
time when the day arrives. Also note any specific requirements that your “client” may
have.
4. Follow EXACTLY all instructions provided in this handout for cleaning the system unit,
keyboard, monitor, mouse and printer (if necessary) using Windex and a lint-free cloth,
and a small brush which you can borrow from your teacher. NB: As many students
will be borrowing cleaning equipment, you will be heavily penalised if you do
not return the equipment IMMEDIATELY after you have finished using it.
5. Complete the Maintenance Schedule you created in step 2 of this activity, ensuring that
ALL boxes are complete for each task, and fill in appropriate sections of the Hardware
Maintenance Evaluation Report.

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6. Hand a copy of the Hardware Maintenance Evaluation Report (next page) to an
allocated staff member and ask them if they could complete an evaluation on your
service once you have finished.
7. Look around the computer workstation and make recommendations to improve the area
in terms of:-
a. Preventative maintenance (sunlight, wind, dust, spillages, etc)
b. Occupational Health and Safety (are their ergonomics posters near workstations,
lighting, ventilation, etc)
8. Report any recommendations you have made to the client and your supervisor, who will
support your attempts to follow up with strategies to correct workstations in an
appropriate way. Eg, you might need to find and distribute ergonomics posters to
workstations or move computers away form windows and glare.

Performance Criteria for Maintain Equipment Assessment

Date
  ICAITU007B Maintain equipment and consumables
Completed
1 Clean disk drives/peripherals
1.1 Disk cleaning materials are accessed from stores
Inventory systems are accessed and events are documented according to organisational
1.2 procedures.
Disks/peripherals are cleaned as recommended by manual in accordance with vendor
1.3 requirements and required by organisation.
3 Maintain peripherals
3.1 Equipment requiring maintenance is determined.
3.2 Equipment is maintained as required by organisation guidelines.
3.3 Maintenance is documented as required by organisation guidelines.

ICAITU012B Design organisational documents using commercial

computing packages
1 Design documents to meet organisational requirements
1.1 Business document requirements are determined and configured.
1.2 Organisational design guidelines are determined and implemented.
1.3 Appropriate software is selected software is used to design documents.
1.4 Software is used to design documents.
1.5 Documents are stored for access and editing as required.
1.6 Client requirements are satisfied or client is referred to appropriate person.

 
ICAITTW002B Communicate in the workplace
1 Establish contact with clients
1.1 Client requests and inquiries are received in a polite and courteous manner.
1.2 An effective service environment is created through verbal and non-verbal communication.
1.3 Questioning and active listening are used to determine client support.
2 Process information
2.1 Client requests and inquiries are received in a polite and courteous manner.
2.2 An effective service environment is created through verbal and non-verbal communication.
2.3 Questioning and active listening are used to determine client support.

Hardware Maintenance Evaluation Report

Dear Staff Member,

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Thank you for allowing ____________________________ (student name) to develop his
service and maintenance skills using your faculty or office equipment.
The tasks performed in this service include: (student to complete)
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

Recommendations: (student to complete)

___________________________________________________________________________

___________________________________________________________________________

Please assist in the achievement of competencies by taking a few moments to complete this
evaluation report on completion of the service.

Please tick…

The student… YES MOSTLY NO

1. gave clear verbal instructions on the service he would
provide
2. provided clear written instructions on initial contact to
initiate service
3. arrived on time
4. was well-mannered and courteous at all times
5. arrived prepared with necessary materials and
equipment
6. provided adequate feedback regarding actual work
completed
7. appropriately follows requests and instructions made by
you as the “client”
8. completed work to a standard that meets your
requirements
9. made recommendations to improve the workstation area
in terms of:-
a. preventative maintenance
b. OH&S

Client Name: ____________________________ Faculty: ________________________

Signature: ______________________________ Date: __________________________

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