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Canadian Perspective:

Level of education is highly regarded, and degrees from foreign universities are particularly
respected. Experience in one’s field is also important, though at times “age” and “seniority” is
often equated with experience, rather than performance and demonstrated success.

An ability to coach and provide feedback without being critical is also appreciated, helping
staff to build capacity in a way that is engaging and empowering.

If you are working outside of the main cities, team members may have travelled from
different parts of the country to live and work where your operation is located. This means
that they are often living away from family and friends and strive to forge strong bonds with
their work mates who become their family away from home. There is a tendency to work long
hours and have little separation from the work environment and so it is especially important
as a manager to understand these dynamics and foster a supportive work place.

It is challenging at times to know how staff view you, especially as there is a tendency to
avoid directness and hesitation to address issues or concerns. However, the more you engage
with your staff, build trust and foster strong relationships, the more likely they will be to
speak openly with you.

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Cultural Information - Hierarchy and Decision-making

Question: In the workplace, how are decisions taken and by whom? Is


it acceptable to go to my immediate supervisor for answers or
feedback?

Local Perspective:
There is an expectation that one would respect the structure of hierarchy in an office setting.
So supervisors expect that matters are discussed with them first instead of with their
subordinates. It is acceptable and expected that employees approach their immediate
supervisor (and not the upper management) for answers or feedback.

Filipinos put a tremendous value on consensus. They prefer decision-making within the group
and to solicit advice from someone senior (in position, social standing, or age). While
discussions are held to collectively reach certain decisions, the general pattern of decision-
making is still a top-down approach.

Canadian Perspective:
In general, it is acceptable to go to your immediate supervisor for answers or feedback.
However, if you are seeking constructive criticism/suggestions for improvement this may be
challenging as there is a tendency to be less direct and to avoid causing you to lose face.  The
hierarchy and decision making of an organization varies widely depending on the type and
size of business.

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Cultural Information - Religion, Class, Ethnicity, & 

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