INTRODUCTION

PURPOSE OF THE PROJECT MANAGEMENT PLAN

This plan provides a breakdown of how the project BID No.33434 will be implemented
by SGO Group (Pty) Ltd.

EXECUTIVE SUMMARY

SGO Group has been manufacturing/ supplying furniture of the highest standard in
design, craftsmanship and quality since 2015. We aim to manufacture, deliver and
install furniture and as such has secured various contracts with schools and offices.

SCHEDULE/ TIME MANAGEMENT

Project Manager to establish a baseline within the first two weeks of the project and
monitor progress against the baseline on a weekly basis. The Project Manager will be
responsible for ensuring the project schedule is updated with the latest information and
never more than three (3) business days out of date.

Orders will be delivered 2-4 weeks after placement of order.

Strategic Goal Deliver furniture within 2-4 weeks of order being placed
Performance Timely delivery of orders.
Evaluation of customers’ satisfaction.
Implementation of quality control
Action Strategy Process all orders immediately upon receipt

QUALITY CONTROL

We have an in-house quality control management system that complies with ISO
9001:2008.

Our quality control procedure is cemented on continuous interrelated information linked

information from the internal quality processes through to the production process and
feedback from customers
The procedure is indicated below.

Internal Control Systems Manufacturing External Feedback

Process
Specifications, Variations and Order
Enhancement by Technical Technical Specification
Committee
Client Inspection, Input and Sample Client Inspection, Input
Approval and Approval
Final Technical
Specification
Material Quality Check Raw Material
Quality Control Feedback loops Preparations Random Process
Manufacturing Inspection by External
Bodies
Random Sample Inspection Final Product Batch Inspection
Client Inspection, Input and Delivery and Guarantee on Defective
Approval Installation Material and Workmanship
MILESTONES

The table below lists the milestones for this project along with their estimated
completion timeframe

Objective Estimated Completion

Timeframe
To manufacture, Supply 2hrs to 4weeks
and Delivery of Furniture
Phase1: Procurement of
raw material
Phase 2: Cutting of Steel,
Fabric and Wood Materials
Phase 3:
 Wrapping
 Planner
 Thicknessor
 Drill
 Sanding
 Final sanding
 Vanishing
 Edging
Steel frames
 Pipe Bending to
sizes
 Bending to sizes
 Welding
 Powder
 Coating
 Insertion of rubber
plugs

Phase 4 : Assembling
Phase 5: Quality Control
Implement quality control
measures
Phase 6: Packaging
Phase 7: Delivery and
Installation
QUALITY MANAGEMENT

 All furniture to be inspected before packaging and before delivery

 All furniture to be appropriately packages and shrinks wrapped
 Defects to be recorded
 Customer evaluation forms to be given to the client with each delivery
 All formal grievances to be addressed within 3 working days
 All damaged furniture during transportation and delivery to be replaced within 7
working days

PROCUREMENT MANAGEMENT

 Procurement Management
o Payment Management
o Supplier Management
o Stock Management
o Quality Control

COMPLIANCE

All furniture will adhere to SABS standards and requirements by the client.

KEY PERSONNEL

CUSTOMER SUPPORT

073 279 3643

sgogroups@gmail.com
RETURN AND REPAIR POLICY

As one of the leading furniture manufacture in South Africa, we take pride in our Quality
Management System and manufacturing process to ensure that a product of
outstanding quality is delivered to our customer.

In the unfortunate event of customer dissatisfaction arising from a damaged or faulty

unit, the following policy shall apply:

GUARANTEE

All items manufactured by SGO Group are subject to the following guarantees:

 Design, Manufacturing and Workmanship – 5 Years Guarantee

 Finishing and Consumables i.e Paint, Locks, ets – 1 Year Guarantee

GUARANTEE LIMITATIONS AND EXCLUSIONS

The guarantee offered specifically excludes the following:

 Damage caused by misuse or abuse to the goods.

 Good used for any purpose other than the purpose for which the item was
designed and manufactured.
 Good used contrary to the instruction manual.
 Accidental damage
 Good damaged due to negligence
 Good that have been assembled, physically altered permanently installed or
combined with other good
 Incorrect assembly of unit
 Acts of God

EXTENDED GUARANTEE
In the event of a repair or replacement of a defective or faulty unit, the guarantee as
mentioned above will be renewed to the original guarantee period form the date, the is a
returned to the customer.

RETURN POLICY

In the unfortunate event of customer dissatisfaction please contact our help desk on 079
169 4444 for assistance. The faulty or defect unit must please be returned to the retailer
or outlet that the unit was initially purchased from. The retailer will contact SGO Group
and lodge the complaint.

RIGHT TO INSPECT GOODS

SGO Group reserves the right to inspect the alleged damaged or faulty good to enable
us to determine and institute the speediest possible remedial action.

RESPONSE TIME

SGO Group undertakes to to respond the customer within 2 working days from issuing
CAR Number with a remedy to the compliant. Faulty or defect items will be repaired or
replaced with 10 working days from receipt of the compliant.

TRANSPORT

In the event of a customer situated in an area further than 80 kilometers away from
Kwamhlanga and Pretoria. SGO Group may approve the return of defect unit by means
of an independent transporter. SGO however reserves the right to determine the
method of transport for the return of such goods.

OUT OF GUARANTEE AND ON GUARANTEE REPAIRS

Should a fault arise after the guarantee period, SGO can also assist customers by
means of our Return to Factory Policy. In this event customers my return the product to
our manufacturing premises for an assessment and official quotation for the repairs
required.

GOOD SUPPLIED IN KNOCK DOWN FORM

SGO Group offers the optional services of having the unit purchased assembled on site
by one of our technicians. Should the customer prefer to perform the assembly him/
herself, the ouns remains on the customers to effect the assembly in accordance with
the instruction manual supplied.

DETERMINATION OF REMAINING GUARANTEE PERIOD

The remaining guarantee period can be determined by our strategically placed bar code
label on the unit, the bar code confirms:

 Product description
 Color of the unit
 Date of Manu acting
 Unit production number

PLEASE REPORT SUB-STANDARD SERVICE RECEIVED TO

AD Ntuli