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Primary Objective:
To study the customer attitude towards preveen air travels Pvt Ltd.
Secondary Objective:
Questions
1) Name :
2) Age/DOB :
3) Sex
a) Male b) Female
4) Occupational Status:
5) Monthly Income:
8) your most recent customer service experience, how did you contact the
. representative?
9) About how long did you have to wait before speaking to a representative ?
11) how satisified are you with our customer service department ?
12) which of the following modes did you use to book the ticket ?
a) yes b) no
a) yes b) no
16) Did you satisfied with the price pay for the tickets ?
18) How many times did you have to contact customer service before the problem
. was corrected?
a) yes b) no
a)less than 6 mth b)1 to less than 2 yrs c) 2yrs to less than 3 yrs
22) how would you rate your overall satisfaction with us?
a) yes b) no
a) Yes b) No
a) yes b) no
28) our credit system is leasure for you ?
a) yes b) no
a) yes b) no
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