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Objective of the study

Primary Objective:

To study the customer attitude towards preveen air travels Pvt Ltd.

Secondary Objective:

 To identify the factors which influence the attitude of the customer.

 To identify the factor which improves the satisfaction level of the


customer

 To know the customer satisfaction towards the facilities.

 To offer valuable suggestions to improve the satisfaction level of


customer.

Questions

1) Name :

2) Age/DOB :

3) Sex

a) Male b) Female

4) Occupational Status:

a) Business people b) Govt. Employees c) Others

5) Monthly Income:

a) Above 10,000 b) Above 20,000 c)Above 30,000


6) why did you choose our travels over others?

a) service b) price c) others

7) how would you compare our travels to other similar travels ?

a) one of the best b) average c) below average

8) your most recent customer service experience, how did you contact the
. representative?

a) In personel b) by telephone c) by internet

9) About how long did you have to wait before speaking to a representative ?

a) immeditely b) with in 3 min c) 3-5 min

10) how is our employees communication skill ?

a)good b)average c) bad

11) how satisified are you with our customer service department ?

a)satisified b)moderate c) dissatisified

12) which of the following modes did you use to book the ticket ?

a) mail b) phone c) fax

13) would you recommend our travels to your friend ?

a) yes b) no

14) overall how would you rate our travels ?

a)good b) average c) poor

15) our travels timings are convenient to you ?

a) yes b) no

16) Did you satisfied with the price pay for the tickets ?

a)satisified b)moderate c) disatisified


17) about how long did it take to get problems solved ?

a)immeditely b) less than a day c) between 2 &3 days

18) How many times did you have to contact customer service before the problem
. was corrected?

a) once b)twice c) three times

19) Is it easy to do business with us ?

a) yes b) no

20) How long have you used our travels ?

a)less than 6 mth b)1 to less than 2 yrs c) 2yrs to less than 3 yrs

21) How frequently do you book tickets with us ?

a) every month b) every 2-3month c) every 4-6 months

22) how would you rate your overall satisfaction with us?

a) satisfied b) netural c) dissatisified

23) do you have any suggestions to improve our service ?

a) yes b) no

24) How would you know about the bank?

a)Advertisement b)Representatives c)Friends/Relatives

25) How many years do you have attached preveen travels ?

a) <6 months b) <1 year c) <3 year

26) Have you encountered any problems in your ticketing?

a) Yes b) No

27) our travels is conveniently located ?

a) yes b) no
28) our credit system is leasure for you ?

a) yes b) no

29) our travels has the lowest price in the area ?

a) yes b) no

30) Suggestions if any ?

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