Troubleshooting

G3500H Generator Set Engine

Media Number -M0074324-05 Date Updated -06/01/2020

i07951310

Alternator Problem - Charging Problem and/or Noisy Operation

SMCS - 1405-035

Use this procedure to troubleshoot a problem with the charging system. Also, use this procedure if one of
the following event codes is active or logged.

Table 1
J1939 Code and Description Comments

167-0
Charging System Potential :
High - most severe (3)
167-1
Charging System Potential :
Low - most severe (3)
The voltage from the alternator charging system has fallen below the
trip point for the programmed delay time.
The code is logged.
The voltage from the alternator charging system has fallen below the
trip point for the programmed delay time.
The code is logged.

167-15
Charging System Potential :
High - least severe (1)
167-17
Charging System Potential :
Low - least severe (1)
The voltage from the alternator charging system has risen above the
trip point for the programmed delay time.
The code is logged.
The voltage from the alternator charging system has fallen below the
trip point for the programmed delay time.
The code is logged.

Probable Causes
Codes

Belts

Pulley

Bearings

Operation

Charging circuit

Recommended Actions
Table 2
Troubleshooting Test Steps Values Results

1. Check for Codes Codes Result: An associated code is active.

A. Connect Cat® Electronic Technician Repair: Troubleshoot any associated codes before
(ET) to the service tool connector.
B. Look for active codes that are
associated with the system for the
event code.
2. Inspect the Alternator Drive Belts
A. Inspect the condition of the
alternator drive belts.
B. Check the belt tension and/or
automatic belt tensioner.
Note: Excessive belt tension can result
in damage to the alternator.
3. Check the Condition of the
Alternator Drive Pulley
A. Look for deep grooves that have
been worn into the pulley by the belt.
B. Check that the nut for the pulley has
not become loose.
Note: Make sure that the alignment is
correct.
4. Check the Alternator Bearings
A. Check the alternator bearings for
signs of wear.
5. Check the Operation of the
Alternator and Regulator
A. Verify that the alternator and/or the
regulator is operating correctly.
continuing with this test.
Result: A code is active or logged.
Proceed to Test Step 2.
Result: The alternator drive belts and belt
tensioner are OK.
Proceed to Test Step 3.
Result: The alternator drive belts and/or belt
Belts tensioner are NOT OK.
Repair: Repair or replace the damaged drive belts
or belt tensioner.
If the problem is not resolved, proceed to Test
Step 3.
Result: The alternator drive pulley is OK.
Proceed to Test Step 4.
Result: The alternator drive pulley is NOT OK.
Pulley
Repair: Repair or replace the damaged alternator
drive pulley.
If the problem is not resolved, proceed to Test
Step 4.
Result: The alternator bearings are OK.
Proceed to Test Step 5.
Result: The alternator bearings are NOT OK.
Bearings
Repair: Repair or replace the damaged alternator.
If the problem is not resolved, proceed to Test
Step 5.
Operation Result: The alternator and or regulator are
operating correctly.
Proceed to Test Step 6.
Result: The alternator and/or regulator are not
operating correctly.
 Repair: Repair or replace the damaged alternator.

Refer to Special Instruction, REHS0354,

"Charging System Troubleshooting" for additional
information.

If the problem is not resolved, proceed to Test

Step 6.

Result: The charging circuit is NOT OK.

Repair: Repair or replace the damaged charging

6. Inspect the Charging Circuit
circuit components.
A. Inspect the battery cables, wiring,
Charging Refer to Testing and Adjusting, "Charging
and connections in the charging circuit.
Circuit System" for additional information.
B. Clean all connections and tighten all
Refer to Testing and Adjusting, "Battery" for
connections.
additional information.

Verify that the repair eliminated the problem.

If the procedure did not correct the issue, contact your Cat dealer Technical Communicator (TC). For
further assistance, your TC can confer with the Dealer Solutions Network (DSN).

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