 Answer Questions ONE and Any other TWO from Section B.

 Write your registration number on all sheets of the answer

book used.

 Use a NEW PAGE FOR EVERY QUESTION attempted, and

indicate the question number on the space provided on each
page of the answer sheet.

 Fasten together all loose answer sheets used.

 Mobile phones and PDAs are NOT allowed in the exam room.
 Organizational processes

SECTION A: COMPULSORY QUESTION {20 MARKS}

QUESTION 1
a) Define the following terms giving relevant examples for each (6 Marks)
i. Fixed cost
ii. Variable cost
iii. Total cost
b) Distinguish between functional view and process view of organizations. (4 Marks)
c) JTM technologies has been encountering various challenges among them drop in sales that
has resulted to massive losses. After seeking business consultancy services from FFWD
Consultancy, the lead consultant suggested that the only way JTM technologies can
turnaround is by re-engineering. JTM management however is not for the idea of re-
engineering the business. Discuss THREE reasons why businesses can re-engineer.
(6
Marks)
d) Explain FOUR characteristics of business processes (4 Marks)

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 Organizational processes

SECTION B: ANSWER ANY TWO QUESTIONS {20 MARKS EACH}.

QUESTION 2
a) State and explain FIVE principles of Total Quality Management (TQM)
(10 Marks)
b) Explain THREE examples of organizational core processes. (6 Marks)
c) Briefly explain FOUR stages of strategic management process (4 Marks)

QUESTION 3
a) State THREE ways in which ICT enables businesses to achieve excellence. (3 Marks)
b) Discuss FOUR factors that can trigger an organization to benchmark. (8 Marks)
c) Discuss any FIVE value disciplines as applied in organizational processes. Give clear
examples for each. (10 Marks)

QUESTION 4
a) Organizational develop strategy to improve their overall performance however not all
strategies work. Discuss FIVE reasons why strategic plans fail. (10 Marks)
b) Differentiate between Order acquisition and order fulfillment processes within an enterprise.
(4
Marks)
c) Describe any THREE standard financial statements used within business organizations
(6
Marks)

End of Exam

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