7.

Final project deliverables

We use the project goal to create a list of things the project needs to deliver to reach
those goals. They are tangible results that are agreed upon. We specified when and
how an item needs to be delivered and establish a timeframe or delivery date.

Deliverables

1. Inf
orm agents of legal and ethical obligations

2. De
velop high standards in professional behavior

3. Inf
orm clients, tenants and potential tenants of MLR’s promise

4. Ac
hieve employees and clients buy-in for initiative

5. Pro
ject Management

*Our timeframe calculation is from this month, when we start our project

Item Milestone Responsibility Timeframe Deliver

date time
Inform agents 15/02/2020 Project to inform the 3 days 15/02/2020
of legal and importance of WHS,
ethical anti-discrimination
obligations legislation and any
standards or codes of
conduct followed by
agents

Develop a 10/03/2020 Regard individual 2 weeks 05/03/202-

training plan for situation of 10/03/2020
each employee employees to divide
 into 3 groups, then
executing the
workshop for 5 days

Promote high 28/02/2020 Development of 1 week 26/02/2020

standards in ethical charter,
professional including rules all
conduct agents must follow.
Add common spaces
and participation,
distribute
responsibilities

Create 10/03/2020 Evaluate customer 3 weeks 12/03/2020

processes like satisfaction to insure
investigate that the agents quality
assurance the
customer
feedback of the
agents
management

Inform clients, 20/04/2020 Conduct of quarterly 2 months 15/04/2020

tenants and investigations, create
potential a newsletter and
tenants of develop an app to
MLR’s share company
commitments policies and enable
customers to have
direct contact within
their claims

Achieve 08/04/2020 Build the customer 2 months 01/04/2020

employee and expectations by
client buy-in for looking at customers
initiative satisfaction
investigations

Project 25/05/2020 Improving MLR 3 months 25/05/2020

Management ethical standards.
Set customer
goodwill and satisfy
its legal and ethical
obligation