Service Tool v.

4720
Canon printers provide two tools that can be used for printer maintenance and repair.
The tool used for printer maintenance is called the "Maintenance Tool", while the tool
used for printer repair is called the "Service Tool".

The Maintenance Tool is installed automatically when installing the printer driver. The
menu provided by the Maintenance Tool include: Cleaning, Deep cleaning, Bottom plate
cleaning, Roller cleaning, Print head alignment, Nozzle check, etc. To open the
Maintenance Tool: press START, Devices and Printers, right-click the printer, select
Printing preferences, select the Maintenance tab.

Service Tool is a tool used to reset the printer, after replacing printer components, such
as: Logic Board Assy, Waste Ink Absorber, Print Head, etc. When repairing Canon
printers, the component is replaced, after the components are installed, the printer must
be reset to adjust the new components installed. The menus provided by the Service
Tool include: Test print, EEPROM, Nozzle check, EEPROM Save, Set Destination,
Clear ink counter, Ink absorber counter, etc.

To reset the printer Canon can be done in two ways, namely manual reset and Service
Tool reset. For manual resets, read the Reset Canon Printers Manually post, while
resetting with the Service Tool will be discussed in the post below.

As in the case of the error "Waste ink absorber is full", this error occurs because the ink
absorber is full, with the waste ink counter value reaching 100%. In the process of
repairing, the waste ink absorber that is physically full, must be replaced with a new
one. After the new waste ink absorber is installed, and the printer has been
reassembled, the next step is to reset the waste ink counter, which was originally 100%
reset to zero, using the Service Tool. In the case of a "Waste ink absorber is full" error,
the use of a Service Tool that is not accompanied by replacing the "Waste ink absorber"
will be ineffective. This is due, absorbent waste ink that is full, is forced to continue to
collect waste ink, and it is very possible in the future that waste ink will overflow out of
the printer.

Service Tool can be used if the printer is in Service Mode. If the printer is in user mode,
the Service Tool cannot be used and an error appears when used. Service Tool can be
used for several types of printers, and when the Service Tool does not support the
printer, an error will appear as a sign that the Service Tool does not support the printer.
Service Tool is a portable application and can be used without being installed.

Service Tool can be used if the printer is in Service Mode. As for the way to enter
Service Mode, you must press the Stop/Reset/Resume/Cancel button (adjust your
printer, what buttons are available), and the Start/Power/On/Off button (adjust your
printer, what buttons are available) automatically alternating in a certain amount. To
enter Service Mode, each printer has a different way, but the steps are almost the
same. The following are the steps to enter Service Mode.
1. The power cable is connected, the USB cable is connected to the printer and
PC/Laptop, and the printer is off.
2. Press and hold the Stop/Reset/Resume/Cancel button (adjust your printer, what
buttons are available)
3. Press and hold the Start/Power/On/Off button (customize your printer, what buttons
are available).
4. Release the Stop/Reset/Resume/Cancel button. For the Start/Power/On/Off
button still on hold (don't release)
5. Press the Stop/Reset/Resume/Cancel button x times, then release the
Start/Power/On/Off button (read; how to do step 5.)
6. After the printer is in Service Mode, open the Canon Service Tool.

How to do step 5.
Example: the printer being repaired is Canon MG2100, and the x value is 5 times. So
the way to do step 5 is as follows.
 Press and release the Stop/Reset/Resume/Cancel button 4 times, then press
and hold the Stop/Reset/Resume/Cancel button 1 time, then release both at the same
time (Stop/Reset/Resume/Cancel, and Start/Power/On/Off)

Note: If the light stops blinking and turns green, the printer is in Service Mode. If the
lights keep flashing, or turn orange, the printer failed to enter Service Mode. Turn off the
printer and repeat the procedure to enter Service Mode.

The value of x adjusts the type of printer that is fixed. For Canon printers in
general, the x value is 2 and 5 times.. But there are also x values that are 3 times,
such as: iP90, i70, i80. For the value x = 6 times, it is used to disable error detection on
the scanner and start the machine in service mode. Example: on the Canon MG2100,
the value of x is 5 times. To disable error detection on the scanner, the x value is 6
times.

Service Tool v.4720

Because Service Tool v.4720 is infected with Malware HackTool.Agent (scan with
Malwarebytes), in this post I will use Service Tool v.4718 instead.
How to Use the Canon Service Tool v.4718

 Before running this tool, make sure the printer in the Service Mode.
 Download Service Tool v.4718
 Extract file and open Service Tool v.4718 folder.
 Open Start (1) - Accept (2) - in the Canon column click the Start (3) button.

 After Service Tool v.4718 is open, follow the instructions below.

How to Use Canon Service Tool v.4720

 Load paper A4 or Letter
 For your reference in servicing, print EEPROM (1) information before
resetting. Wait for the printer to finish printing.
 Clear Ink Counter, select ALL (2), and then click SET (3). After resetting, the ink
absorber counter value is printed automatically.
 Set Destination, select your Region (4): ASA (Asia), AUS (Australia), BRA
(Brazil), CHN (China), CND (Canada), EMB (Middle East), EUR (Europe), JPN (Japan),
KOR (Korea), LTN (Latin), TWN (Taiwan ), USA (United States) and then click SET (5)
 Print EEPROM (1) information once again after resetting. Wait for the printer to
finish printing.
 Compare EEPROM information before and after reset. If the value of D=000.0
means that the waste ink absorber has been reset to zero. Make sure, the waste ink
absorber has been replaced with a new one, before you reset the D value.
 If all goes well, close Service Tool
 Turn off the printer (wait 10 seconds)
 Turn on printer and printer ready to use

Service Tools v.4718 and v.4720 Button Functions

Service Tools v.4718 and v.4720 have four tabs: Main, Other, Auto, and Pro. Following
are the button functions in Service Tools v.4718 and v.4720.

1. Main tab

1. Test Print
Function: Service test print
Remarks: Set a sheet of A4 or Letter sized paper in the front tray. The Service Test
Pattern will be printed. Printed items: Model Name, ROM version, Ink absorber counter
value, Print information, Error information, etc.

2. EEPROM
Function: EEPROM information print
Remarks: Set a sheet of A4 or Letter sized paper in the front tray. The dialog box opens
for selecting the paper source. Select: Rear Tray, Cassette, Cassette2, and click OK.
The following EEPROM information items will be printed: Model name, ROM version,
Ink absorber counter value, Print information, Error information, etc.

3. Nozzle Check
Function: Nozzle check pattern print
Remarks: Set a sheet of A4 or Letter sized paper in the front tray. The dialog box opens
for selecting the paper source. Select: Rear Tray, Cassette, Cassette2, and click OK.

4. Integration
Function: Integrated inspection pattern print
Remarks: Place a sheet of A4 or LTR paper in the feeder. The Select Paper Source
dialog box opens. Select: Rear Tray, and click OK. Print items: Model Name, ROM
version, Waste ink pad counter value, Print information, Error messages, etc.

5. Auto Cleaning
Function: Enabling / disabling of automatic print head cleaning
Remarks: Automatic print head cleaning prior to printing (after replacement of an ink
tank or the print head). Select this option to enable the cleaning.

6. Cleaning
Function: Print head cleaning
Remarks: Clean all colors at the same time (same as cleaning in user mode)

7. Deep Cleaning
Function: Print head deep cleaning
Remarks: Simultaneous deep cleaning of all colors (same as cleaning in user mode)

8. EEPROM Save
Function: EEPROM information saving
Remarks: The EEPROM information (same as the one in EEPROM information print) is
displayed on the PC or is saved to the PC as a text file. This function is not available in
most cases of errors.

9. Panel Check
Function: Operation panel check
Remarks: Check the operation panel.

10. Set Destination

Function: Destination settings
Remarks: Select the destination and click Set.

11. Clear Ink Counter

Function: Waste ink pad counter reset
Remarks: Put a piece of A4 or LTR paper. Select Main, and click Set. After the waste
ink pad counter is reset, the counter value is automatically printed.

12. Ink Absorber Counter

Function: Waste ink pad counter setting
Remarks: Waste ink pad counter setting

13. Cleaning Bk
Function: Black print head cleaning
Remarks: The operation is the same as the driver.

14. Cleaning Cl
Function: Color print head cleaning
Remarks: Same operation as the drive.

15. Calibration
Function: Operation panel calibration
Remarks: Calibrate the operation panel (touch screen) during maintenance service and
refresh operation. 

16. User Cleaning OFF

Function: No automatic cleaning
Remarks: After exiting the maintenance mode, disable User Cleaning OFF in user
mode. After clicking this button, Automatic Print Head Cleaning in user mode is disabled
until the printer is turned off by pressing the ON button (soft power off).

17. Endurance
Function: Durability check pattern printing
Remarks: 
A4: Use A4 plain paper for durability inspection. Select the paper feed source and paper
feed amount, and click Endurance.
Duplex: Durability check when printing on both sides of A4 paper. Select the paper feed
source and paper feed amount, and click Endurance.
A3: Use A3 plain paper for durability inspection. Select the paper feed source and paper
feed amount, and click Endurance.
Hagaki: Use Hagaki (postcard) for durability inspection. Select the paper feed source
and paper feed amount, and click Endurance.
2. Other tab

18. CD-R Correction Print

Function: Pattern printing for disc label printing position correction
Remarks: Unused.

19. CD-R Correction X:, and CD-R Correction Y:

Function: CD label printing position correction, X: landscape, Y: vertical
Remarks: Unused.

20. LF/ EJECT Correction Print

Function: LF/Eject correction pattern printing
Remarks: Unused.

21. LF/ EJECT Correction

Function: LF / Eject correction value setting
Remarks: Unused.

22. Auto LF/EJ (1)

Function: Automatic LF/Eject correction
Remarks: Unused.

23. Auto LF/EJ (2)

Function: Automatic LF/Eject correction
Remarks: Unused.

24. Left Margin Correction

Function: Left margin pattern printing and correction
Remarks: Unused.

25. Set Time

Function: time setting
Remarks: Unused.

26. PTT Parameter Mode In

Function: Input in PTT parameter mode
Remarks: Unused.

27. User Parameter Reset 

Function: User reset
Remarks: Same as Reset Setting in user mode.

28. Ink Sensor

Function: Pressure sensor calibration
Remarks: Unused.

29. Head Temp Sensor

Function: Print head diode sensor calibration
Remarks: Unused.

30. Wetting Liquid Counter, Counter Value (%)

Function: Wetting liquid counter setting
Remarks: Unused.

31. Panel Rank, Rank

Function: Capacitive sensor sensitivity setting
Remarks: Unused.

32. Flatbed Scaner Set 

Function: Single scanner adjustment
Remarks: Unused.

3. Auto tab
1. Test Print
Function: Maintenance test print
Remarks: Place a sheet of A4 or LTR paper in the feeder. Print items: Model Name,
ROM version, Waste ink pad counter value, Print information, Error messages, etc.

2. EEPROM
Function: EEPROM information printing
Remarks: Place a sheet of A4 or LTR paper in the feeder. Select the Rear Tray for
Parameter 1. Print items: Model Name, ROM version, Waste ink pad counter value,
Print information, Error messages, etc.

3. Copy
Function: Copy test
Remarks: Place a sheet of A4 or LTR paper in the feeder and place the document on
the manuscript tray. Select the Rear Tray for Parameter 1. Use default settings to
perform color copying on A4 or LTR plain paper with default settings. Perform color
copying. Perform color copying. (Place in advance Place the document to be copied in
advance. Set the document to be copied. Set the document to be copied.)

4. ADF Copy
Function: Copy test performed by ADF
Remarks: Testing is not supported, so even if selected, it will be skipped.
5. LAN
Function: Electrical inspection of wired LAN board and line connection
Remarks: Testing is not supported, so even if selected, it will be skipped

6. WLAN
Function: Electrical inspection of wireless LAN board and connections
Remarks: When no problem in the electrical connection is found, "success!" is
displayed. When a problem in the electrical connection is found, "failure!" is displayed.
Suspected cause of failure: WLAN FFC is disconnected, The WLAN PCB or FFC is
faulty, The main PCB is faulty.

7. Card Board
Function: Electrical inspection of card board connection
Remarks: Testing is not supported, so even if selected, it will be skipped.

8. PictBridge
Function: Electrical inspection of PictBridge board connection
Reooomarks: Testing is not supported, so even if selected, it will be skipped.

4. Pro tab
For Pro tab unused.

Service Tool is used after component replacement is done. If you have trouble doing it
yourself, we recommend asking the nearest service center for help.
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