TECHNICAL BULLETIN 06-009

WARRANTY AND SPARE PARTS ORDERING

AND RETURN PROCEDURES

1.1 Initial Information

Product: All IDC systems
Technical Bulletin Number: 06-009
Priority: High
Category: Non-serious
Issue Date: January 2007
Units Affected: All IDC systems
Deadline Date: Immediate

Please ensure all personnel working on IDC equipment are notified about this
important bulletin.
If you have any questions or concerns, please call the IDC Help Desk, toll-free
1-866-XPLORER (1-866-975-6737) or e-mail service@imagingdynamics.com.
This bulletin can also be downloaded through the IDC tracking site under the project of
IDC-Service Technical Bulletins.

Imaging Dynamics Company • January 12, 2007 • TECBUL: 06-009

 2 • Revision History

1.2 Revision History

Revision Number Revision Date Details

Draft 0.5 January 4, 2007 Final Draft

1.0 January 12, 2007 Minor revisions

1.3 Issue Description

This technical bulletin identifies the correct process for ordering IDC replacement and spare
parts, and the warranty parts return procedure.

1.4 Resolution Description

1.4.1 Material Requests

In an effort to ensure the correct and timely fulfillment of your replacement parts orders, IDC requires
any material requests be reviewed by our Technical Support Team prior to the placement of
your order. This will help to determine if the components requested will actually resolve your
specific technical issues.

1.5 Materials and Tools

N/A

1.6 Safety Considerations

N/A

1.7 Work Instructions

1.7.1 Placing an Order

Once your request is logged and approved, we will require:

1. An official company purchase order to be sent via fax or e-mail.
Our acceptance of a verbal PO# is solely at the discretion of management, according to the
situation. A follow-up hard copy is always required within 24 hours.
2. The part number, description, and quantity.
3. The name of the IDC technical support person who approved the order.
4. Your shipping information and desired shipping method (based on urgency).
5. The model and serial number of the specific component containing the part(s), e.g.,
generator, table, tubestand, wallstand, collimator, x-ray tube. The serial number ensures the

Imaging Dynamics Company • January 12, 2007 • TECBUL: 06-009

 Work Instructions • 3

replacement part to be shipped will match the unit’s revision and version, and will update
our records.
6. Name and contact information of the person ordering the parts.
7. An e-mail address to receive the tracking information.
8. The original Sales Order number (if available).

1.7.2 Order Processing

NOTE: No warranty replacement parts order will be processed without a PO# and the
component serial number.

Once all of the above is received, your order will be processed and shipped.
The cutoff time for IDC supplied parts orders is 14:00 MST, Monday through Friday.
Orders for other supplied parts will be promptly processed, however due to geographic
locations the cutoff times may vary.
Although some types of parts orders can be hand-processed through our Technical Support
Department for an additional hour on weekdays, we will attempt to fulfill the order but can not
provide any guarantee.
Tracking Numbers will be sent to the specified e-mail address on the purchase order by the
morning following shipment. We will extend every effort to provide tracking information for
materials drop-shipped from the supplier.
If an item is unavailable for shipment, an IDC Service Parts Coordinator will contact you with
any applicable updates.

1.7.3 Warranty Parts Return Procedure

When the return of an original part or a replacement part is required for analysis or exchange,
an RMA (Return Materials Authorization) number and a completed RMA form will be
required and included along with the packing list for your return shipment.
Any item shipped “Freight Collect” will be refused.
Any item not returned within 30 days will be invoiced.
IDC will not accept unauthorized returns; we will return these to you at your expense.
Protecting the value of returned products by packaging and shipping them correctly is your
responsibility. IDC reserves the right to deny warranty coverage for any damage caused by
failing to meet the following packaging requirements:
• All parts must be packed securely inside the external shipping carton to prevent mechani-
cal damage.
• External packaging must be sufficient to protect the contents from the usual hazards of
shipping.

Imaging Dynamics Company • January 12, 2007 • TECBUL: 06-009

 4 • Contact

NOTE: An incomplete or inaccurate RMA Form will prevent us from collecting the essential
information to help us improve our products and serve our customers more
efficiently.

1.8 Contact
North American Contact
Imaging Dynamics Company
151, 2340 Pegasus Way, NE
Calgary, Alberta
T2E 8M5, Canada
IDC Help Desk, toll-free 1-866-XPLORER (1-866-975-6737)
After 17:00 MST or on weekends and holidays call 1-877-275-9939
E-mail service@imagingdynamics.com
Fax 1-403-251-1771

European Contact
IDC Europe B.V.
Victorialaan 15, 5213 JG, s-Hertogenbosch
The Netherlands
Tel: +31(0)73 751.1742
Fax: +31(0)73 751.1744

Asian Contact
IDC Beijing Rep. Office
Room 1007A China Resource
No.8 Jianguomenwai Bei Avenue
Beijing 100005, China
Tel 00 86 10 85192196
Fax 00 86 10 85192198

Imaging Dynamics Company • January 12, 2007 • TECBUL: 06-009