LLDA Citizens - Charter

LAGUNA LAKE DEVELOPMENT AUTHORITY
CITIZEN’S CHARTER
2020 (4th Edition)
LAGUNA LAKE DEVELOPMENT AUTHORITY
CITIZEN’S CHARTER
2020 (4th Edition)
ii
I. Mandate
“To promote and accelerate the development and balanced
growth of the Laguna Lake area and the surrounding
provinces, cities and towns hereinafter referred to as the
region, within the context of the national and regional plans
and policies for social and economic development and to
carry out the development of the Laguna Lake region with
due regard and adequate provisions for environmental
management and control, preservation of the quality of
human life and ecological systems, and the prevention of
undue ecological disturbances, deterioration and pollution.”
(Section 1, Chapter 1, RA 4850, as amended)
II. Vision
By 2040, the Laguna de Bay Basin is an ecologically
balanced resource that fosters vibrant economic
development and sustains the needs of the present and
future generations through the participation of empowered
and responsible stakeholders.
III. Mission
To manage, develop and transform the Laguna de Bay
Region into a vibrant economic zone through conservation of
lake basin resources and good governance with the
participation of empowered and responsible stakeholders.
IV. Service Pledge
We, the officials and employees of the Laguna Lake Development Authority,
commit to:
Love to serve you promptly and with utmost courtesy by our dedicated
personnel with proper identification from Monday to Friday, 7:30 AM to 5:00
PM;
Listen to your needs through our client feedback management system and
respond to your complaints about our services within the day;
Develop, implement, and improve a transparent public service delivery

system with utmost effectiveness and efficiency; and
Adhere to the highest degree of standards for government service.
iii
iv
V. List of Services
Shoreland Management Office

External Services
1. Shoreland Development Clearance for LGU .............................................. 2
2. Shoreland Development Clearance for Private .......................................... 7
3. Verification of the Reglementary 12.50-meter Elevation .......................... 11
4. Investigation of Complaints on Shoreland Matters ................................... 15
Environmental Regulations Department-Surveillance and Monitoring Division

External Services
5. Investigation of Complaints of Establishment/Industries .......................... 19
6. Investigation of Complaints of Aquaculture .............................................. 21
7. Handling of Request for Copy of Result of Laboratory Analysis (ROLA) . 23
Environmental Regulations Department-Surveillance and Monitoring Division

Internal Services
8. Saturation Drive / Survey of Industries..................................................... 26
9. Compliance Monitoring of Industries ........................................................ 28
10. Compliance Monitoring of Aquaculture .................................................... 31
Environmental Regulations Department-Enforcement Division

External Services
11. Request for Re-sampling / Re-inspection ................................................ 34
Environmental Regulations Department-Clearances and Permits Division

External Services
12. LLDA Clearance (LC)............................................................................... 42
13. LLDA Clearance (LC) – Online ................................................................ 50
14. Conditional LLDA Clearance (LC) – (Online) ........................................... 55
15. LLDA Clearance Amendment (LA)........................................................... 61
16. LLDA Clearance Expansion (LX) ............................................................. 66
17. LLDA Clearance Exemption (LE) ............................................................. 74
18. Discharge Permit – New .......................................................................... 80
19. Discharge Permit – Renewal ................................................................... 88
v
20. Discharge Permit – Revalidation .............................................................. 94
21. Discharge Permit – For Indirect Water Discharger (As per LLDA B.R.
No. 565 Series of 2019)…………………………………………………………….100
22. Self-Monitoring Report (SMR) - Online Submission………………….108
23. Surface Water Permit (SWP) – Irrigation/Agricultural Use (New)........... 109
24. Surface Water Permit (SWP) – Irrigation/Agricultural Use (Renewal) .... 116
25. Surface Water Permit (SWP) – Domestic Use (New) ............................ 121
26. Surface Water Permit (SWP) – Domestic Use (Renewal) ...................... 127
27. Surface Water Permit (SWP) – Fisheries Use (New) ............................. 132
28. Surface Water Permit (SWP) – Fisheries Use (Renewal) ...................... 139
29. Surface Water Permit (SWP) – Industrial Use (New) ............................. 144
30. Surface Water Permit (SWP) – Industrial Use (Renewal) ...................... 151
31. Surface Water Permit (SWP) – Livestock Use (New) ............................ 156
32. Surface Water Permit (SWP) – Livestock Use (Renewal) ...................... 163
33. Surface Water Permit (SWP) – Municipal Use (New) ............................ 168
34. Surface Water Permit (SWP) – Municipal Use (Renewal) ..................... 175
35. Surface Water Permit (SWP) – Power Generation Use (New) .............. 180
36. Surface Water Permit (SWP) – Power Generation Use (Renewal) ........ 187
37. Surface Water Permit (SWP) – Other Uses (Recreation, Commercial,
Memorial Parks, Environmental Etc.) (New) ................................................... 192
38. Surface Water Permit (SWP) – Other Uses (Recreation, Commercial,
Memorial Parks, Environmental Etc.) (Renewal) ............................................. 199
39. Issuance of Fishcage or Fishpen Permit (PTO) / Lake Occupancy Permit
(LOP) .............................................................................................................. 204
40. Issuance of Repair Clearance (Permit to Repair Fishcage/Fishpen) ..... 212
Environmental Regulations Department-Environmental Compliance Office

External Service
41. Accreditation of Pollution Control Officers (PCO) and Issuance of PCO ID
216
Resource Management and Development Department-Environmental Laboratory

and Research Division
External Services
42. Biological Analyses of Water Samples (External) .................................. 221
43. Physico-Chemical Analyses of Wastewater Samples (External) ........... 226
44. Microbiological Analyses of Wastewater Water Samples (External) ...... 231
45. Provision of LLDA Water Quality Data (For External Clients) ................ 236
vi
Resource Management and Development Department-Environmental Laboratory
and Research Division
Internal Services
46. Physico-Chemical Analyses of Wastewater Samples (Internal) ............. 243
47. Microbiological Analysis of Wastewater Samples (Internal) ................... 251
48. Provision of Water Quality Data (internal) .............................................. 261
Resource Management and Development Department-Community Development

Division
External Services
49. Request for Tree Planting ...................................................................... 265
50. Request for River Clean-up ................................................................... 268
Legal and Adjudication Division

External Services
51. Issuance of Request for Certified True Copy of Compliance Action Plan
(COC) .............................................................................................................. 271
52. Issuance of Request for Certified True Copy of the Certification Dismissing
the Case (Nullification/Quashal of the Issued NOV)........................................ 273
53. Notice of Public Hearing (NPH).............................................................. 275
54. Issuance of Certification of Pending or No Pending Case ..................... 278
55. Orders (Ex-Parte Order, Cease and Desist Order, Temporary Lifting
Order, Interlocutory) / Resolutions / Decisions – Collectively Referred To “PHC
Legal Order” .................................................................................................... 280
Office of the General Manager

External Services
56. Filing of complaint or inquiry (Facebook) ............................................... 283
57. Filing of complaint or inquiry (Email) ...................................................... 286
58. Filing of complaint or inquiry (Public Assistance Desk) .......................... 289
59. Posting on LLDA’s Official Social Media Pages and website ................. 291
60. Processing of Freedom of Information (FOI) requests ........................... 293

Internal Services
61. Public Address Announcement .............................................................. 297
62. Documentation of LLDA Activities .......................................................... 298
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Policy Planning and Information Management Division
Internal Services
63. Simple System Design Development ..................................................... 301
64. Complex System Design Development.................................................. 303
65. Basic Information & Communication Technology (ICT) Equipment Repair
305
66. Normal ICT Equipment Repair ............................................................... 306
67. ICT Equipment Repair (Hardware) ......................................................... 307
68. Major ICT Equipment Repair ................................................................. 308
69. Normal Maintenance of ICT Equipment ................................................. 310
70. Managing Teleconference Request ....................................................... 311
71. LLDA Corporate Website Updating ........................................................ 312
Management Services Department-Administrative Division

External Services
72. Issuance of Service Record of In-active Employees .............................. 314
Management Services Department-Administrative Division

Internal Services
73. Issuance of Service Record of Active Employee ................................... 317
74. Issuance of Request for Certificate of Employment (with compensation or
with leave) ....................................................................................................... 319
75. Employees Clearance ............................................................................ 321
76. Travel Authority ...................................................................................... 322
77. Filing of Pag-Ibig Loans Application ....................................................... 324
78. Agency Liaison Officer’s Confirmation of GSIS Loan/s – Active Employee
326
Management Services Department-Finance Division

External Services
79. Certificate of Final Tax Withheld at Source (BIR Form 2306) ............... 328
80. Certificate of Creditable Tax Withheld at Source (BIR Form 2307) ....... 329
Management Services Department-Finance Division

Internal Services
81. Certification of Payments to GSIS.......................................................... 331
82. Certification of Payments to HDMF ........................................................ 332
83. Certification of Payments to Mowel ........................................................ 333
viii
84. Certification of Payments to Philhealth .................................................. 334
ix
Shoreland Management Office
External Services
1
1. Shoreland Development Clearance for LGU
Clearance to develop granted by the Authority to Local Government Units of
shoreland barangays, municipalities, and cities to develop lands which are found at
and below the reglementary 12.50 m. elevation for their respective government
projects under certain terms and conditions set by the Authority.
Division Shoreland Management Office

Classification Highly Technical
Type of Transaction G2G-Government to Government
Who May Avail LGU who would like to avail of the service
Checklist of Requirements Where to Secure

Duly accomplished application form for Shoreland LLDA-SMO, 4th Floor
Development Clearance (1 original, 1 photocopy)
Project Proposal approved by the Sangguniang LGU-Sangguniang Bayan
Bayan including cost estimate and source of
funds (1 original, 1 photocopy)
Engineering Plans and Technical Maps, such as:
 Drainage/sewage plan (2 copies of Licensed Sanitary
blueprints) Engineer/Chemical Engineer
 Location plan (2 copies of blueprints) Licensed Geodetic Engineer
 Site development plan (2 copies of Licensed Architect/Civil Engineer
blueprints)
 Vicinity map. Printout of Google map is Applicant
preferable (1 original, 1 photocopy)
Timetable and corresponding budget Applicant
appropriation (1 original, 1 photocopy)
Solid and Liquid Waste Management Plans (1 Applicant
original, 1 photocopy)
Environmental Compliance Certificate (ECC) or DENR-Environmental
Certificate of Non-Coverage (CNC) (2 Management Bureau
photocopies)
Certification from the Municipal Planning LGU-Municipal Planning
Development Officer that there is no other Development Office
feasible site for the project (1 original, 1
photocopy)
Certification from the Municipal Assessor's Office LGU-Assessor’s Office
that no person or entity is paying the real property
tax for the area (1 original, 1 photocopy)
Appropriations ordinance from the Sangguniang LGU-Sangguniang Bayan or
Bayan/Barangay (1 original, 1 photocopy) Barangay
Resolution from the Sangguniang Bayan LGU-Sangguniang Bayan
indicating that the shoreland area remains with
the State through the LLDA and the
improvements thereon shall be owned by the
proponent LGU. In such cases that the area has
served its purpose or will be needed by
LLDA/National Government or any instrumentality
2
for a project with greater impact/benefit or any
violations found thereof, the ownership of the
structure/facility shall revert to LLDA (1 original, 1
photocopy)
During submission of application and claiming of
Shoreland Development Clearance (SDC),
through representative, the following
requirements are needed:
 Authorization Letter from the authorized Applicant
signatory (1 original, 1 photocopy)
 Photocopy of valid ID of the applicant who Applicant
issued the Authorization letter (2 photocopies
of valid ID, 1 original for verification purposes)
 Photocopy of valid ID of authorized Authorized representative
representative (2 photocopies of valid ID, 1
original ID for verification purposes)
Processing Person
Client Steps LLDA Action Fees
Time Responsible
1. Receives Clerk/Special
accomplished Agent
application form None 10 Minutes Shoreland
and necessary Management
requirements Office
2. Checks
completeness of
documentary
requirement
2.1. If complete,
proceed to
next step Engineer I
1. Secures and Shoreland
submits 2.2. If None 30 Minutes
incomplete, Management
accomplishe Office
d application issues letter
form and informing
necessary applicant of
requirements incomplete
requirements
then go back
to step 1
3. Prepares and Engineer I
signs Shoreland
None 1 Day Management
assessment Office
DMO
4. Checks and III/Head
signs None 15 Minutes Shoreland
assessment Management
Office
5. Receives
2. Proceeds to assessment
Finance Division form Finance Staff
5.1 Checks None 15 Minutes Finance
for approval of assessment Division
assessment of fees
and/or
3
Processing Person
Time Responsible
charges
5.2 Assigns
assessment
control
number
5.3 Reviews and
approves
assessment
Processing
Fee – PHP
1,600.00
Development
3. Pays fees
6. Receives Clearance
and/or Cashier
payment and Fee – refer to
charges at 15 Minutes Finance
issues Official note below Division
the Finance Receipt
Division
Administrative
Fine (if
applicable) –
refer to note
below
assessment and Agent
assigns None 10 Minutes Shoreland
application Management
control number Office
8. Records / Clerk/Special
Agent
encodes and Shoreland
files second None 10 Minutes
Management
copy Office
9. Reviews and Engineer
I/DMO III
evaluates Shoreland
documentary None 1 Day
4. Returns to Management
requirements Office
Shoreland
Management 10. Schedules and Engineer I
conducts site Shoreland
Office for the None 1 Day Management
submission inspection Office
of Engineer
assessment 11. Prepares I/DMO III
inspection and None 4 Hours Shoreland
evaluation report Management
Office
12. Reviews and
approves
evaluation report
12.1 If Head
approved, Shoreland
proceed to None 15 Minutes
next step. Management
Office
12.2 If not
approved,
4
Processing Person
Time Responsible
go back to
Step 9.
Engineer I
13. Processes and Shoreland
prepares SDC None 4 Hours Management
Office
Head
14. Endorses SDC Shoreland
and supporting None 1 Day Management
documents Office
15. Reviews and
approves SDC
15.1 If
approved, General
signs SDC Manager
and affixes None 2 Days Office of the
dry seal. General
15.2 If Manager
disapprove
d, go back
to Step 12.
16. Scans SDC,
affixes security
code, encodes Staff
date of SDC Office of the
approval in the None 30 Minutes General
data base and Manager
returns the same
to SMO
SDC, upon 17. Releases Agent
approved SDC / None 20 Minutes Shoreland
presentation Notice of Denial. Management
of the Office
following:
Authorization
Letter,
photocopy of
valid ID of Clerk/Special
person who 18. Records and
encodes Agent
issued the released SDC. None 10 Minutes Shoreland
Authorization Management
Office
Letter, and
photocopy of
ID of
representativ
e
PHP 1,600.00
+ (1% and/or
5% of the
Total Zonal Value 20 WD
per area +
(PHP
5,000.00 +
5
Processing Person
Time Responsible
10% of the
Zonal Value
per sq.m.)
Note:
1. Fixed Fee (Processing Fee) – Php 1,600.00
2. Shoreland Development Fee –
Without Structure: 1% x Zonal Value per sq.m. x Total Area applied
With Structure : 5% x Zonal Value per sq.m. x Total Area applied
3. If applicable, inclusion of Administrative Fine – PHP 5,000.00 (Fixed Fee)
+ 10% x Zonal Value per sq.m. x Area
6
2. Shoreland Development Clearance for Private
Clearance to develop granted by the Authority to business or persons with titled
lands which are found at and below the reglementary 12.50 m. elevation in pursuit of
their projects, and activities under certain terms and conditions set by the Authority.

Type of Transaction G2B-Government to Business, G2C-Government to Client
Who May Avail Business, Persons, natural or juridical, who would like to
avail the service

Duly accomplished application form for Shoreland LLDA-SMO, 4th Floor
Development Clearance (1 original, 1 photocopy)
Project Proposal including cost estimates (1 Applicant
Engineering Plans and Technical Maps, such as:
 Drainage/sewage plan (2 copies of Licensed Sanitary
blueprints) Engineer/Chemical Engineer
 Location plan (2 copies of blueprints) Licensed Geodetic Engineer
 Site development plan (2 copies of Licensed Architect/Civil
blueprints) Engineer
 Vicinity map. Printout of Google map is Applicant
preferable (1 original, 1 photocopy)
Timetable (1 original, 1 photocopy) Applicant
Solid and Liquid Waste Management Plans (1 Applicant
Environmental Compliance Certificate (ECC) or DENR-Environmental
Certificate of Non-Coverage (CNC) (2 Management Bureau
photocopies)
Certified true copy of Land title of the proposed Land Registration Authority
area for development (1 certified true copy, 1 or Register of Deeds with
photocopy) jurisdiction of the title/area
being applied to
SDC for Private, through representative, the
following requirements are needed:
issued the Authorization letter (2
photocopies of valid ID, 1 original for
verification purposes)
7
Processing Person
Time Responsible
accomplished Agent
requirements Office
2. Checks
completeness of
documentary
requirement
2.1. If complete,
proceed to
next step
1. Secures and Engineer I
submits 2.2. If Shoreland
accomplishe incomplete, None 30 Minutes Management
d application issues letter Office
form and informing
necessary applicant of
requirements incomplete
requirement
s then go
back to step
1
Engineer I
3. Prepares and Shoreland
signs None 1 Day Management
assessment Office
DMO III/Head
4. Checks and Shoreland
signs None 15 Minutes Management
assessment Office
5. Receives
assessment Finance Staff
form Finance
5.1 Checks Division
assessment
2. Proceeds to of fees
Finance Division and/or
charges None 15 Minutes
for approval of 5.2 Assigns
assessment assessment
control
number
5.3 Reviews and
approves
assessment
Processing
Fee – PHP
1,600.00
3. Pays fees
and/or 6. Receives Development Cashier
payment and Finance
charges at issues Official Clearance 15 Minutes
the Finance Fee – refer to Division
Receipt
Division note below
Administrative
Fine (if
8
Processing Person
Time Responsible
applicable) –
refer to note
below
8. Records / Clerk/Special
Agent
encodes and Shoreland
files second None 10 Minutes
Management
copy Office
Engineer
9. Reviews and I/DMO III
evaluates Shoreland
documentary None 1 Day
Management
requirements Office
Engineer I
10. Schedules and Shoreland
conducts site None 1 Day Management
inspection Office
Engineer
11. Prepares I/DMO III
inspection and None 4 Hours Shoreland
Office
4. Returns to 12. Reviews and
Shoreland approves
Management evaluation report
12.1 If approved, Head
Office for proceed to Shoreland
submission next step None 15 Minutes Management
of 12.2 If not Office
assessment approved,
go back to
Step 9.
Engineer I
13. Processes and Shoreland
prepares SDC None 4 Hours Management
Office
14. Endorses SDC Head
Shoreland
and supporting None 1 Day Management
documents Office
15. Reviews and
approves SDC
15.1 If
approved, General
signs SDC Manager
and affixes None 2 Days Office of the
dry seal General
15.2 If Manager
disapproved
, go back to
Step 12.
16. Scans SDC, Staff
affixes security None 30 Minutes Office of the
code, encodes General
9
Processing Person
Time Responsible
date of SDC Manager
approval in the
data base and
returns the
same to SMO
5. Receives 17. Releases
approved SDC / Clerk/Special
SDC, upon Agent
Notice of Denial.
presentation 20 Minutes Shoreland
of the Management
following: Office
Authorization
Letter,
photocopy of
valid ID of
person who Clerk/Special
issued the 18. Records and Agent
Authorization encodes None 10 Minutes Shoreland
released SDC. Management
Letter, and Office
photocopy of
ID of
representativ
e
PHP 1,600.00
+ (1% and/or
5% of the
Zonal Value
per area +
Total 20 WD
(PHP
5,000.00 +
10% of the
Zonal Value
per sq.m.)
Note:
Note:
1. Fixed Fee (Processing Fee) – Php 1,600.00
2. Shoreland Development Fee –
Without Structure: 1% x Zonal Value per sq.m. x Total Area applied
With Structure : 5% x Zonal Value per sq.m. x Total Area applied
3. If applicable, inclusion of Administrative Fine – PHP 5,000.00 (Fixed Fee)
+ 10% x Zonal Value per sq.m. x Area
10
3. Verification of the Reglementary 12.50-meter Elevation
Certification and/or letter issued to applicants verifying if a certain parcel of land is

below and/or above the Laguna Lake’s reglementary 12.50 m. elevation.

Classification Highly technical
Type of Transaction G2B-Government to Business, G2G-Government to
Government, G2C-Government to Client
Who May Avail Business, Government, Persons, natural or juridical, who
would like to avail the service

Duly accomplished Application Form for Shoreland LLDA-SMO, 4th Floor
Survey (1 original, 1 photocopy)
Location plan with clear technical descriptions Licensed Geodetic Engineer
signed by a licensed Geodetic Engineer. (2 copies
of blueprint)
Vicinity map with coordinates. Printout of Google Applicant
map is preferable (1 original, 1 photocopy)
Location Plan and Letter and/or Certification,
through representative, the following requirements
are needed:
issued the Authorization letter (2
photocopies of valid ID, 1 original for
verification purposes)
Processing Person
Time Responsible
accomplished Agent
1. Secures and requirements Office
submits 2. Checks
accomplished completeness of
application documentary
form and requirements Engineer I
necessary 2.1 If complete,
requirements. None 30 Minutes Shoreland
proceed to Management
next step Office
2.2 If incomplete,
issues letter
informing
11
Processing Person
Time Responsible
applicant of
incomplete
requirements
then go back
to step 1
Engineer I
3. Prepares and
Office
DMO III/Head
4. Checks and
Office
5. Receives
assessment form Finance Staff
5.1 Checks Finance
assessment Division
2. Proceeds to of fees
Finance and/or
Division for charges 15 Minutes
5.2 Assigns None
approval of assessment
assessment control
number
5.3 Reviews and
approves
assessment
3. Pays fees 6. Receives
and/or payment and PHP Cashier
charges at the issues Official 15 Minutes Finance
Finance 4,000.00
Receipt Division
Division
8. Reviews and Engineer I
evaluates 1 Day Shoreland
documentary None
Management
requirements Office
4. Returns to Engineer I
SMO for 9. Conducts site Shoreland
submission of verification. None 1 Day
Office
Engineer I
10. Prepares 4 Hours Shoreland
evaluation report None
Management
Office
Head
11. Reviews and
approves None 15 Minutes Shoreland
Office
12
Processing Person
Time Responsible
12. Prepares Index Engineer I
Map through the
demarcated 1967 None 4 hours Shoreland
BCGS Management
topographic map. Office
Geodetic
Engineer
13. Reviews and 1 Hour
signs Index Map None Shoreland
Management
Office
Head
14. Reviews and
approves Index None 1 Day Shoreland
Map Management
Office
Engineer I
15. Prepares letter
and/or None 1 Hour Shoreland
certification Management
Office
16. Reviews and
approves letter
and/or
certification
16.1 If approved, General
signs letter Manager
and/or 2 Days
certification None Office of the
and affixes General
dry seal Manager
16.2 If
disapproved,
go back to
Step 11
17. Scans SDC,
affixes security
code, encodes Staff
date of SDC 30 Minutes Office of the
approval in the None General
data base and Manager
returns the same
to SMO
letter and/or 18. Releases letter Agent
certification, and/or None 5 Minutes Shoreland
upon certification Management
Office
presentation
of the
following:
Authorization 19. Records and Clerk/Special
Letter, encodes Agent
photocopy of released letter None 10 Minutes Shoreland
valid ID of and/or Management
certification. Office
person who
issued the
Authorization
13
Processing Person
Time Responsible
Letter, and
photocopy of
ID of
representative
PHP
Total 20 WD
4,000.00
14
4. Investigation of Complaints on Shoreland Matters
Investigation of shoreland-related complaints sent to the Shoreland Management
Office.

Who May Avail Business, Government, Persons, natural or juridical, who
would like to avail the service

For walk-in complainants: LLDA-SMO, 4th Floor
● Duly accomplished Complaint Form
(1 original, 1 photocopy)
For complaints sent via letter, email, fax, text message, Complainant
or phone call, kindly include/state the following details:
● Full name of the complainant
● Address of the complainant
● Contact details of the complainant
● Name of the person(s) or entity charged, if
applicable
● Location of the shoreland area
● Nature/description of the complaint
● Evidence of such violation
Processing Person
Time Responsible
1. Sends a 1. Receives/print None 15 Minutes Clerk/Special
complaint out the complaint Agent
to the and encodes Shoreland
Shoreland details in the Management
Manageme SMO database. Office
nt Office
via walk-in,
letter, Note: Complaints
email, text received through
message, letter, email, text
or phone message, or phone
call at: call are written in the
complaint form
● Address: before encoding in
Shoreland the SMO database.
Manageme 2. Schedules None 10 Minutes Engineer I
nt Office investigation. Shoreland
4th Floor, Laguna Management
Lake Office
Developme 3. Conducts on-site None 3 Days Engineer
nt Authority investigation. I/Special
Building, Agent
15
National 3.1 Saturate/reval Shoreland
Ecology idate the Management
Center, entire subject Office
East area.
Avenue, 3.2 Conducts
Diliman, research at
Quezon different
City government
agencies/offic
● Email: es such as,
smo@llda. but not limited
gov.ph to,
Municipal/City
● Mobile Planning
Number: Office,
+63997803 Municipal/City
4330 Engineering
Office,
Municipal/City
● Telephone
Number: Register of
Deeds,
376-5430
DENR-Land
loc. 144
Management
Bureau,
and/or Land
Registration
Authority.
3.3 Records all
observations
and findings
in the
Investigation
Report form.
4. Prepares and None 4 Hours Engineer
submits I/Special
inspection/investi Agent
gation report. (1 Shoreland
original copy for Management
endorsement to Office
concerned
division, 1 copy
for SMO file)
5. Reviews and None 15 Minutes DMO III/Head
signs the Shoreland
inspection/investi Management
gation report. Office
6. Endorses report None 1 Hour Clerk/Special

to concerned Agent
Division/Agency Shoreland
or give feedback Management
to complainant. Office
Total None 20 WD
16
17
Environmental Regulations Department-
Surveillance and Monitoring Division
External Services
18
5. Investigation of Complaints of Establishment/Industries
Investigation/ Inspection conducted following complaints received by Surveillance &
Monitoring Division (SMD) against establishments/ industries.
Division Surveillance and Monitoring Division (SMD)

Type of Transaction G2C – Government to Citizen, G2G – Government to
Government, G2B – Government to Business
Who May Avail All

1. Duly Accomplished Complaint Form (1
Complainant
Copy, Original)
2. For complaints sent thru fax, letter,
email, social media, text message or
phone call kindly include the following
information if applicable:
2.1 Name & address of establishment / Complainant
project, if available
2.2 Name & address of complainant, if
possible
2.3 Nature / description of complaint
Processing Person
Time Responsible
1. Send 1.1 Receives & None 30 minutes Clerk II,
complaints thru records complaints in Surveillance &
fax, letters, the logbook. Monitoring
emails, social Division, 2nd
media, text 1.2 Assigns a Floor
messages, Complaint Control
phone calls, Number
personal or
walk-in.
2. None 2. Schedules the None 1day and 4 Division Chief,
Inspection / hours Surveillance &
Investigation Monitoring
Division,
2nd Floor
3. None 3. Conducts on-site None 1 day Engineers I,
Inspection / II,III, Special
investigation for: Agents I & II,
Surveillance &
3.1 Data gathering Monitoring
and interview of Division,
affected residents / 2nd floor
complainant / LGU
19
Processing Person
Time Responsible
3.2 Wastewater
sampling at point
source
3.3 River / Lake

sampling by ELRD,
as needed
4. None 4. Analyzes None 15 working Bacteriologist
wastewater samples days I,
and prepares Result Bacteriologist
of Laboratory II,
Analysis (ROLA) Chemist II,
Environmental
Management
Specialist II,
Senior
Environmental
Management
Specialist II,
Environmental
Laboratory &
Research
Division
(ELRD),
4th Floor
5. None 5. Prepare & submit None 2 days Engineers I,
inspection / II,III, Special
Investigation report Agents I & II,
Surveillance &
Monitoring
Division,
2nd floor
6. None 6. Review & None 1 hour and Division Chief,
Approves 30 minutes Surveillance &
recommendation Monitoring
Division,
2nd Floor
7. Receives 7. Endorses report to None 2 hours
letter /update on concern Division /
the filed Agency or give
complaint feedback to
complainant
Total None 20 working days
20
6. Investigation of Complaints of Aquaculture
Investigation/ Inspection conducted following complaints received by Surveillance &
Monitoring Division (SMD) against aquaculture.

Classification Complex
Type of Transaction G2C – Government to Citizen, G2G – Government to
Government, G2B – Government to Business
Who May Avail All

1. Duly Accomplished Complaint Form (1 Complainant
Copy, Original)
2. For complaints filed thru fax, letter, Complainant
email, text message or phone call kindly
include the following information if
applicable:
2.1 Name & address of establishment /
project, if available
2.2 Name & address of complainant, if
possible
2.3 Nature / description of complaint
3. Aquaculture Investigation/ Validation Surveillance & Monitoring Division, 2nd
Report Form (1 copy, photocopy) Floor
Processing Person
Time Responsible
1. Send 1.1 Receives & None 30 minutes Clerk II,
complaints thru records complaints Surveillance
fax, letters, in the logbook. & Monitoring
emails, social Division, 2nd
media, text 1.2 Assigns a Floor
messages, phone Complaint Control
calls, personal or Number
walk-in.
2. None 2. Schedules the None 2 days Division
Inspection / Chief,
Investigation Surveillance
& Monitoring
Division,
2nd Floor
3. None 3. Conducts on-site None 1 day Special
Inspection / Agents I, II &
investigation for: Licensing
Officer II,
3.1 Data gathering Surveillance
and interview of & Monitoring
21
Processing Person
Time Responsible
affected residents / Division,
complainant / LGU/ 2nd floor
fisherfolks
4. None 4. Prepare & None 2 days and Special
submit inspection / 4 hours Agents I, II &
Investigation report Licensing
Officer II,
Surveillance
& Monitoring
Division,
2nd floor
5. None 5. Review & None 2 hours Division
Approves Chief,
recommendation Surveillance
& Monitoring
Division,
2nd Floor
6. Receives letter 6. Endorses report None 2 hours and Clerk II,
/update on the to concern Division 30 minutes Surveillance
filed complaint / Agency or give & Monitoring
feedback to Division,
complainant 2nd Floor
22
7. Handling of Request for Copy of Result of Laboratory Analysis
(ROLA)
This refers to the issuing of the requested copy of Wastewater sample Result of
Laboratory Analysis (ROLA) to the establishment/ industry thru the Pollution Control
Officer (PCO)/ Authorized Company Representative at Surveillance & Monitoring
Division (SMD).

Classification Simple transaction
Type of Transaction G2G – Government to Government, G2B – Government to
Business
Who May Avail All entities where wastewater sample was collected by the
Engineers (I or II or III).

1. PCO ID of the PCO, and One (1) Requesting Party
Photocopy
2. Authorization Letter, if applicable. This Requesting Party
contains the following: (1 copy, Original)
2.1 Name & address of establishment
2.2 Name of the PCO & Authorized
Company Representative
3. Photocopy of valid ID of authorized Requesting Party
representative (1 photocopy of valid ID, 1
Processing Person
Time Responsible
1. Present & 1. Receive & None 4 minutes Clerk II,
submits the checks the Surveillance
&
requirements. completeness of Monitoring
requirements. Division,
1.1 Write the 2nd Floor
name & date on
the photocopied
documents and
affix signature.
2. None 2. Retrieve the None 5 minutes Clerk II,
ROLA from files& Surveillance
&
photocopy the Monitoring
same. Division,
2nd Floor
3. None 3. Stamp on the none 3 minutes Clerk II,

ROLA ‘Certified Surveillance
&
True Copy’.And Monitoring
write the date, Division,
name and affix the 2nd Floor
23
Processing Person
Time Responsible
signature
4. Receives the 4. Issues the None 3 minutes Clerk II,
Certified True Certified True Copy Surveillance
&
Copy of ROLA of ROLA to the Monitoring
PCO or Authorized Division,
Company 2nd Floor
Representative
5. None 5. Attached all the None 5 minutes Clerk II,
requirements Surveillance
&
submitted to the Monitoring
original ROLA and Division,
return the file. 2nd Floor
Total None 20 minutes
24
Surveillance and Monitoring Division
Internal Services
25
8. Saturation Drive / Survey of Industries
Saturation drive or survey of industries is conducted to gather information in
determining whether the establishment/industry is covered by the scope of Board
Resolution 408.

Business
Who May Avail Engineer I, Engineer II, Special Agent I, Special Agent II

1. Duly Accomplished Survey Form (1 Surveillance & Monitoring Division, 2nd
Copy, Original) Floor
2. Surveillance and Monitoring Division’s Surveillance & Monitoring Division, 2nd
Work Program Floor
3. Mission Order (1 copy, Original) Surveillance & Monitoring Division, 2nd
Floor
Processing Person
Time Responsible
1. None 1. Schedules the None 1 hour Division
saturation Chief,
drive/survey of Surveillance
establishments & Monitoring
/industries Division,
2nd Floor
2. None 2. Conducts None 1 day Engineers I,
saturation drive / II,III, Special
survey Agents I & II,
of establishments Surveillance
& Monitoring
Division,
2nd floor
3. None 3. Registers None 1 day Engineers I,
establishments/ II,III, Special
industries in LLDA Agents I & II,
industry database Surveillance
& Monitoring
Division,
2nd floor
4. None 4. Assigns None 1 day Information
establishment ID of System
establishments/ Officer I,
industries Management
Information
System
26
Processing Person
Time Responsible
(MIS),
4th Floor
5. None 5. Prepares and None 2 days Engineers I,
submits inspection II,III, Special
reports Agents I & II,
Surveillance
& Monitoring
Division,
2nd floor
6. None 6. Reviews & None 1 day and 4 Division
approves hours Chief,
inspection reports Surveillance
recommendation & Monitoring
Division,
2nd Floor
7. None 7. Encodes the None 1 hour and Clerk II,
final 30 minutes Surveillance
recommendation in & Monitoring
the report Division,
2nd Floor
8. None 8. Endorses report None 1 hour and Clerk II,
to concern Division 30 minutes Surveillance
(CPD/Records/ED/ & Monitoring
LAD) Division,
2nd Floor
27
9. Compliance Monitoring of Industries
Compliance monitoring of industries covers on-site verification, inspection and
effluent quality monitoring of establishments.

Business
Who May Avail Engineer I, Engineer II, Special Agent I, Special Agent II

Work Program (on file) Floor
Floor
3. Duly accomplished Schedule of Surveillance & Monitoring Division, 2nd
Inspection Form (1 copy, Original) Floor
4. Wastewater Sampling Form (1 copy, Surveillance & Monitoring Division, 2nd
Original) Floor
5. Refusal of Entry Form (1 copy, Surveillance & Monitoring Division, 2nd
Original) Floor
6. Wastewater sampling paraphernalia Surveillance & Monitoring Division, 2nd
and equipments Floor
Processing Person
Time Responsible
1. None 1. Schedules the None 1 hour Division Chief,
inspection of Surveillance &
establishments Monitoring
/industries Division,
2nd Floor
2. None 2. Conducts on-site None 1 day Engineers I,
verification / II,III, Special
inspection Agents I & II,
Surveillance &
2.1 Review of Monitoring
establishments’ Division,
information & 2nd floor
applicable
regulations
2.2 Availability of
materials,
equipment &
supplies to be used
for sampling
28
Processing Person
Time Responsible
2.3 Field inspection
2.4 Collection
wastewater sample
3. None 3. Endorses None 1 hour Engineers I,
wastewater II,III, Special
sample/s to Agents I & II,
Environmental Environmental
Laboratory & Laboratory &
Research Division Research
(ELRD). Division
(ELRD),
4th Floor
4. None 4. Analyzes None 15 working Bacteriologist
wastewater days I,
samples and Bacteriologist
prepares Result of II,
Laboratory Chemist II,
Analysis (ROLA) Environmental
Management
Specialist II,
Senior
Environmental
Management
Specialist II,
Environmental
Laboratory &
Research
Division
(ELRD),
4th Floor
5. None 5. Prepares and None 2 days Engineers I,
submits inspection II,III, Special
reports Agents I & II,
Surveillance &
5.1 Evaluation Monitoring
of Result of Division,
Laboratory 2nd floor
Analysis (ROLA)
5.2 Consolidation
of findings &
observations
5.3 Specify
recommendation
5.4 Submit
29
Processing Person
Time Responsible
inspection report to
Division Chief for
review
6. None 6. Fax ROLA not None 2 hour Clerk II,

conforming to Surveillance &
effluent standard to Monitoring
concern Division,
establishment 2nd floor
/proponent
7. None 7. Reviews & None 1 day Division Chief,
approves Surveillance &
inspection reports Monitoring
recommendation Division,
2nd Floor
8. None 8. Encodes the None 2 hours Clerk II,
final Surveillance &
recommendation in Monitoring
the report Division,
2nd Floor
9. None 9. Endorses report None 2 hours Clerk II,
to concern Division Surveillance &
(CPD/Records/ED/ Monitoring
LAD) Division,
2nd Floor
30
10. Compliance Monitoring of Aquaculture
Compliance monitoring of aquaculture covers on-site inspection, validation and
compliance on aqua structures in Laguna de Bay and Seven Lakes on a monthly
monitoring basis. This is ensure that all registered fishpens and fishcages in the
Laguna Lake and Seven Lakes in San Pablo City are monitored in conformance with
the Zoning and Management Plan (ZOMAP) and that the terms in conditions stated
in the annual license permit and lake occupancy permit have been complied with.

Business
Who May Avail Special Agent I, Special Agent II, Licensing Officer II

Work Program Floor
Floor
3. Masterlist of Fishpen and Fishcage Surveillance & Monitoring Division, 2nd
Floor
4. Fishery Zoning and Management Surveillance & Monitoring Division, 2nd
Guidelines (ZOMAG) Floor
5. Aquaculture Compliance Monitoring Surveillance & Monitoring Division, 2nd
Form (1 copy, Original) Floor
Processing Person
Time Responsible
1. None 1. Schedules the None 1 day Division
inspection of aqua Chief,
structures Surveillance
& Monitoring
Division,
2nd Floor
2. None 2. Prepares aqua None 1 day Special
structure map, other Agents I & II,
reference Map and Licensing
related documents. Officer II,
Surveillance
& Monitoring
Division,
2nd Floor
3. None 3. Conducts on-site None 1 day Special
verification / validation/ Agents I & II,
inspection of aqua Licensing
structures Officer II,
Surveillance
31
Processing Person
Time Responsible
3.1 Review of ZOMAP & Monitoring
information and Division, 2nd
applicable fishery Floor
regulations
3.2 Preparation of
monitoring maps and
forms.
4. None 4. Prepares and None 2 days and Special
submits inspection 4 hours Agents I & II,
reports Licensing
Officer II,
4.1 Consolidation of Surveillance
findings and & Monitoring
observations including Division, 2nd
recommendation Floor
4.2 Encode in the

database the status of
individual
fishpen/fishcage
4.3 Submit inspection

report to Division Chief
for review
5. None 5. Reviews & approves None 1 day Division
inspection reports Chief,
recommendation Surveillance
& Monitoring
Division,
2nd Floor
6. None 6. Encodes the final None 2 hours Clerk II,
recommendation in the Surveillance
report & Monitoring
Division,
2nd Floor
7. None 7. Endorses report to None 2 hours Clerk II,
concern Division Surveillance
(CPD/Records/ED/LAD) & Monitoring
Division,
2nd Floor
32
Enforcement Division
External Services
33
11. Request for Re-sampling / Re-inspection
Industrial/commercial/agricultural/institutional establishment within the Laguna de
Bay Region with non-compliance with the General Effluent Standards can request for
a re-sampling/re-inspection to the LLDA after remedial measures has been
undertaken to address water pollution
Division Enforcement Division

Type of Transaction G2B-Government to Business, G2G-Government to Government
Who May Avail Persons, natural or juridical, with existing and/or new
development projects and activities within the Laguna de Bay
Region that discharges effluent or liquid wastes not complying
with the effluent standard.

1. Request letter for re-sampling addressed to the General Applicant
Manager or Head of Environmental Regulations Department
or Enforcement Division indicating (a) remedial measures
undertaken to address water pollution (including proof) and (b)
schedule of discharge (1 original copy for submission and 1
photocopy as receiving copy)
2. Sampling form for failed on-site parameter (pH), latest result of LLDA Surveillance
Laboratory Analysis (ROLA) by LLDA, or DENR recognized and Monitoring
laboratory testing facility showing non-compliance with the Division (SMD) or
prescribed effluent standards (1 photocopy for submission and Enforcement
1 as receiving copy) Division (LLDA) or
DENR recognized
laboratory
3. Official Receipt (OR) issued by LLDA as proof of payment (1 LLDA Cashier,
photocopy for submission) Finance Division,
2nd Floor
4. If client requested for grace period to comply with DAO 2016- Applicant
08, attach LLDA received copy of Compliance Action Plan (1
photocopy)
Processi Person
ng Time Responsible
1.0 Submits two 1.0 Evaluates request None 1 day Engr. 1, 2
(2) request for re-sampling/re- ED, 2nd Floor
letter for re- inspection
sampling and
two (2) copies 1.0.1 If not
of latest result acceptable,
of laboratory return the
analysis with request to the
failed results proponent
34
Processi Person
ng Time Responsible
1.0.2 If acceptable,
assesses fees
1.1 Checks and signs None Division Chief

assessment form or OIC,
ED, 2nd Floor
1.2 Reviews and None Accountant,
assigns assessment Accounting
control number and Section,
approves FD, 3rd Floor
assessment
2.0 Pays re- 2.0 Accepts payment Re- Cashier, FD,
sampling fee and issues Official sampling 3rd Floor
Receipt Fee/Re-
inspection
Fee –
PhP3,000.
00
Cost of
Laborator
y Analysis
(pls refer
to the fees
below)
2.1 Reproduces three None Operator,
(3) copies of Finance
assessment forms Division, 3rd
Floor
2.2 Retains two (2) None Operator,
photocopies of Finance
assessment and Division, 3rd
return remaining Floor
copy to the
applicant
3.0 For LLDA’s 3.0 Accepts and stamps None Engr. 1, 2 or
copy - Affixes “received” on the Data Encoder,
one (1) two (2) request ED, 2nd Floor
original copy letter for re-
of assessment sampling and return
form and one (1) set of
photocopy of request for re-
OR in the sampling to the
request for re- proponent
sampling
35
Processi Person
ng Time Responsible
For Applicant’s
copy – affixes
(1) photocopy
of assessment
form and
original copy of
OR in the
request for re-
sampling
3.1 Encodes Data Encoder,
information in the ED, 2nd Floor
ED Database and
forwards the
request to ED
Division Chief/ OIC/
Engr. 3 or 2
3.2 Assigns schedule of 3 days Division Chief
inspection or OIC or
Engr. 3 or 2,
ED, 2nd Floor
3.3 Conducts re- 1 day Engr. 1 or 2,
inspection/ re- ED, 2nd Floor
sampling:
3.3.1 If with
wastewater
sample
collected,
transports
samples to
Environment
al Laboratory
and
Research
Division
(ELRD) for
analysis
3.3.2 If no
discharge at
the time of
inspection,
requires the
applicant to
sign the
36
Processi Person
ng Time Responsible
Conforme in
the Post
Inspection
Form
3.3.3 If the source

of previous
wastewater
sample
collected was
sealed/closed
or
wastewater
generated is
now being
hauled,
inform the
applicant that
their
establishmen
t shall be
subjected to
strict
monitoring
3.4 Receives and 10 days Chemist,
analyze samples, Microbiologist,
prepares Results of ELRD, 4th
Laboratory Analysis Floor
(ROLA) and
transmits two (2)
original copies of
ROLA to ED for its
appropriate action
3.5 Receives ROLA 1 day Data Encoder,
from ELRD, ED, 2nd Floor
encodes some
information in the
ED database and
endorses to
available ED
Engineer
3.6 Evaluates ROLA if Engr. 1, 2 or
complying or not 3, ED, 2nd
complying with the Floor
effluent standards
37
Processi Person
ng Time Responsible
and endorses back
to ED Data Encoder
3.7 Files one (1) copy Data Encoder,
of ROLA as ED ED, 2nd Floor
records, inform the
applicant on the
results of laboratory
analysis through
text, email or
facsimile and
endorses one (1)
copy of ROLA to the
ED Engineer who
conducted re-
sampling
3.8 Prepares Inspection 3 days Engr. 1 or 2,
Report ED, 2nd Floor
3.8.1 If sample
collected
complies with
the effluent
standard,
recommends
dismissal of
case;
otherwise for
compliance
monitoring
3.8.2 If no sample
was collected
due to
closure of the
source of
previous
wastewater
sample,
recommends
dismissal
subject to
strict
monitoring
3.8.3 If no sample
38
Processi Person
ng Time Responsible
was collected
due to no
actual
discharge
during
inspection,
recommends
re-
inspection/re-
sampling
after payment
of fees
3.9 Reviews and None Division Head
approves Inspection or OIC, ED,
Report 2nd Floor
3.10 Printouts None Engr. 1 or 2,
Inspection Report, ED, 2nd Floor
attaches ROLA
and submits to ED
Division Head or
OIC
3.11 Notify the None
proponent on the
results of
laboratory analysis
thru phone call, txt
message and/or
sent the copy of
ROLA thru email
and/or sent
facsimile
4.0 Receives copy 4.0 Checks and signs None 1 day Division Head
of the Results Inspection Report or OIC, ED,
of Laboratory 2nd Floor
Analysis
(ROLA)
4.1 Endorses None Data Encoder,
Inspection Report ED, 2nd Floor
and ROLA to LAD
for their
appropriate action
Total processing time 20 days
Total Cost P3,000 + cost of laboratory analysis
Cost of Laboratory Analysis (depending on the parameters to be analyzed):
39
Parameter Amount, PHP
A. Physico-chemical
pH 200.00
COD 800.00
BOD5 900.00
Ammonia 600.00
Nitrate 600.00
Inorganic Phosphate 600.00
Total Suspended Solids 600.00
Color 200.00
Chloride 400.00
Oil and grease 900.00
Surfactants 900.00
B. Microbiological Analysis 1,000.00
Total coliform 600.00
Fecal coliform 500.00
Sample
Parameter Instrumentation, PHP
Preparation, PHP
C. Heavy Metals
Cadmium 1,000.00 500.00
Copper 1,000.00 500.00
Iron 1,000.00 500.00
Lead 1,000.00 500.00
Nickel 1,000.00 500.00
Zinc 1,000.00 500.00
Chromium, hexavalent 1,000.00 500.00
40
Clearances and Permits Division
External Services
41
12. LLDA Clearance (LC)
Refers to the clearance issued by the Authority for developmental
plan/program/project of industrial/commercial/agricultural/institutional establishment
within Laguna de Bay Region
Division Clearances and Permits Division

Government
development projects and activities within the Laguna de
Bay Region (LLDA BR No. 408, s. 2011).

1. Duly accomplished and notarized http://llda.gov.ph/ / frontline
Application Form (1 original and 1 desk of Clearances and
photocopy for submission, 1 photocopy as Permits Division, 2nd Floor,
receiving copy) LLDA Building
2. Environmental Compliance Certificate OR DENR-EMB having

Certificate of Non-Coverage, whichever is jurisdiction on the matter
applicable (2 photocopies for submission, 1 http://ncr.emb.gov.ph/;
photocopy as receiving copy, present http://calabarzon.emb.gov.ph/
original copy for validation/authentication)
3. SEC-approved Articles of Incorporation (for SEC / CDA / DTI

corporation) OR Articles of Cooperative duly www.sec.gov.ph;
approved by CDA (for cooperative) OR valid www.cda.gov.ph;
Certificate of Business Registration from the www.dti.gov.ph
Department of Trade and Industry (for
single proprietorship) or for
LGU/Government Offices: Charter, SB
Resolution (2 photocopies for submission, 1
photocopy as receiving copy, present
4. Locational Clearance, if available; Municipal Planning and
otherwise, the same shall be included as LC Development Office / City
condition (2 photocopies for submission, 1 Planning and Development
photocopy as receiving copy, present Office of LGU having
original copy for validation/authentication) jurisdiction on the matter
5. Environmental Impact Assessment, Initial Applicant
Environmental Examination, OR Project
Description/Engineer’s Report, whichever is
applicable (2 photocopies for submission, 1
42
6. Certification if the project is located within Shoreland Management
the shoreland barangays (2 photocopies for Office, 4th Floor,
submission, 1 photocopy as receiving copy) LLDA Building,
7. Floor plan, signed by owner and licensed Applicant
Architect or Civil Engineer (2 clear
photocopies for submission, 1 photocopy as
receiving copy)
8. Plant lay-out signed by owner and licensed Applicant
Architect or Civil/ Chemical or Mechanical
Engineer (2 clear photocopies for
submission, 1 photocopy as receiving copy)
9. Site development plan signed by owner and Applicant
licensed Architect or Civil Engineer (2 clear
receiving copy)
10. Vicinity Map (2 clear photocopies for Applicant
Google Map Printout is allowed
11. ID of Company representative and Representative
authorization letter to transact with LLDA, (1
photocopy, 1 original for validation). To be
presented during filing of application and
releasing of LLDA Clearance
12. ID of person who issued the Authorization Authorized signatory
Letter (1 photocopy) To be presented during
filing and releasing of LLDA Clearance
Processing Person
Time Responsible
1. Secure 1. None None 1 Day
queuing
number, wait
to be called
2. Submits 2. Accepts None Frontliner
three (3) sets accomplished (Engr. 1, 2,
of application form Licensing
accomplishe and necessary Officer
d application requirements (LO)/Inspector
form and 1, 2)
necessary CPD, 2nd Floor
requirements
in folder
2.1 Evaluates None Frontliner
accomplished (Engr. 1, 2, LO/
application form and Inspector 1, 2)
requirements using CPD, 2nd Floor
prescribed evaluation
form
2.1.1 If the
43
Processing Person
Time Responsible
documents
are
complete,
prepares
assessment,
attach the
filled-up
evaluation
form and
proceed to
the next
step.
2.1.2 If the
documents
are
incomplete,
return the
same to the
applicant
together with
the
assessment
and
evaluation
forms
2.2. Checks and None Division
signs Chief/OIC/Engr.
assessment 3/LO 3, CPD,
2nd floor
assigns Accounting
assessment Section,
control number Finance
Division (FD),
Approves assessment 3rd Floor
3. Pays 3. Accepts payment Please Cashier, FD, 3rd
processing and issues Official refer to Floor
and Receipt Fees
regulatory Section
fees.
3.1 Reproduces four None Operator,
assessment forms and Division, 3rd
two (2) copies of Floor
application form
3.2 Retain two (2) None Operator,
44
Processing Person
Time Responsible
application forms and Floor
return remaining copies
to client
4. Affixes one 4. Accepts and None Frontliner
(1) original stamps “received” (Engr. 1, 2,
and two (2) on all application LO/Inspector 1,
photocopies forms with date of 2) CPD, 2nd
of claim Floor
assessment
form in each Attaches Transaction
set of Disposition Form (TDF)
applications in one (1) copy for
form and processing
submits the
same to CPD
5. Receives 5. Endorses one copy None Frontliner

one set of for assignment of (Engr. 1, 2,
application Establishment ID, LO/Inspector 1,
and encoding in 2)
supporting database and filing CPD, 2nd Floor
documents
5.1 Transmits None 1 Day Engr 3 / LO 3,
application to Legal CPD, 2nd Floor
and Adjudication
Division (LAD) for case
verification
5.2 Verifies case status None Staff, LAD, 2nd
and returns the Floor
application to CPD with
case status
5.3 Accepts application None 1 Day Engr. 3 / LO 3,
from LAD and conduct CPD, 2nd floor
evaluation or assigns
inspection
5.4 Conducts None Within six Engr. 1, 2,
validation/ inspection (6) working LO/Inspector 1,
and prepares days after 2), CPD, 2nd
inspection report receipt of Floor
application
from LAD
5.5 If with case, None 1 Day Engr. 1, 2,
imposition of LO/Inspector 1,
administrative fine 2,
must be included in the CPD, 2nd Floor
Notification Letter
Prepares LC,
45
Processing Person
Time Responsible
transmittal memo, and
notification letter
5.6 Reviews and None 3 Days Division
evaluates application, Chief/OIC,
inspection report, CPD, 2nd Floor
supporting documents,
LC, transmittal memo,
and notification letter
5.6.1 If in order,
signs
inspection
report and
affixes initial
in transmittal
memo and
LC
5.6.2 If not in
order, return
the same to
inspector/cas
e handler
Endorses to ERD Head

for final review and
approval
5.7 Reviews None 3 Days Department

documents Manager, ERD,
2nd Floor
5.7.1 If approved,
recommends
approval of
LC and
endorses to
OGM for
approval
5.7.2 If
disapproved,
return to
CPD for
appropriate
action
5.8 Reviews None 3 Days General
documents Manager, OGM,
4th Floor
5.8.1 If in order,
46
Processing Person
Time Responsible
approves
and signs
LC
5.8.2 If not in
order,
return to
ERD for
appropriate
action
5.9 Scans LC, affixes None Staff, OGM, 4th
security code / dry Floor
sealing, encodes date
of LC approval for
posting in the database
and returns the same
to CPD for release
6. Presents 6. Releases approved 1 Day Clerk 3, CPD,
Authorization LC / Notice of 2nd Floor
Letter, Denial
photocopy of
valid ID of 6.1 If with case,
person who attaches proof of
issued the payment of
Authorization admin fine
Letter and
photocopy of Records in the logbook
ID of and encodes in the
representativ database that the LC
e was released
Receives LC / Explains the LC

Notice of Denial conditions to the client
Total processing time (acceptance to approval) 20 working days
Fees:
Type of Fees Amount, in PHP

Processing Fee
LLDA Clearance 1,600.00
Regulatory Fee
A. Industrial Establishment/Infrastructure Projects/ Other Similar Projects
With capital investment of PHP 5 Million and below 1,800.00
More than PHP 5 Million 360.00 per Million
B. Agro-industrial establishment
47
B.1 Piggery
1,000 heads or less 1,800.00
More than 1,000 heads 1.80 per head
B.2 Poultry Farm
7,000 birds or less 1,400.00
More than 7,000 birds 0.20 per bird
B.3 Duck Farm
2,800 ducks or less 1,400.00
More than 2,800 ducks 0.50 per duck
B.4 Cattle Farm
100 heads or less 1,400.00
More than 100 heads 14.00 per head
C. Housing and Development
C.1 Subdivision
10 has or less 1,800.00
More than 10 has 180.00 per ha
C.2 Townhouses, villas/other cluster housing units
20 units or less 1,800.00
More than 20 units 90.00 per unit
C.3 Condominium
1,000 sq.m floor area or less 1,800.00
More than 1,000 sq.m floor area 1.80 per sq. m.
C.4 Hotel/Motel
1,000 square meters floor area or less 1,800.00
More than 1,000 square meters floor area 1.80 per sq. m.
D. Institution
D.1 School
D.2 Hospital
More than 1,000 sq. m. floor area 1.80 per sq. m.
D.3 Memorial Park/Cemetery
10 has or less 1,800.00
D.4. Wet and dry / market (palengke)
100 stalls or less 1,800.00
More than 100 stalls 18.00 per stall
D.5 Supermarket/shopping center, indoor recreation facilities,
(gyms, cinema, etc) commercial establishments
D.6 Restaurant/fastfood
200 sq.m. floor area or less 1,800.00
More than 200 sq.m. 9.00 per sq. m.
E. Quarrying/Resource Extractive Industries
Less than P 5M (project cost) 1,800.00
48
More than P 5M 360 per Million
F.Industrial Subdivision
Less than P 5M (development cost) 1,800.00
G. Theme Parks, Malls,Golf Courses 7.20 per sq. m.
H. Land Transport Terminals / Parking Areas
50 vehicles or less 1,800.00
More than 50 vehicles 36.00 per unit
I. Warehouse/Storage Facilities (hazardous waste)
More than 500 sq. m. floor area 3.60 per sq. m.
49
13. LLDA Clearance (LC) – Online
Refers to the conditional clearance issued by the Authority for developmental
within Laguna de Bay Region that availed the LLDA Online LC application

Government

13. Duly accomplished Online Application http://llda.gov.ph/ / frontline
desk of Clearances and
Permits Division (CPD), 2nd
Floor, LLDA Building
14. Clear scanned copy of Environmental DENR-EMB having
Compliance Certificate OR Certificate of jurisdiction on the matter
Non-Coverage, whichever is applicable. http://ncr.emb.gov.ph/;
(Maximum file size of 3 MB in pdf, jpeg or http://calabarzon.emb.gov.ph/
png format)
15. Clear scanned copy of SEC-approved SEC / CDA / DTI
Articles of Incorporation (for corporation) www.sec.gov.ph
OR Articles of Cooperative duly approved www.cda.gov.ph;
by CDA (for cooperative) OR valid www.dti.gov.ph
Certificate of Business Registration from the
LGU/Government Offices: Charter, SB File
size (Maximum file size of 3 MB in pdf, jpeg
or png format)
16. Clear scanned copy of Environmental Applicant
Impact Assessment, Initial Environmental
Examination, (Maximum file size of 3mb in
pdf format) OR Project
Description/Engineer’s Report (maximum of
1,800 words) whichever is applicable.
17. Clear scanned copy of Certification if the 4th Floor,
project is located within the shoreland LLDA Building, Shoreland
barangays Management Office
18. Clear scanned copy or picture of Floor plan, Applicant
signed by owner and licensed Architect or
50
Civil (Maximum file size of 1mb in pdf, jpeg
or png format)
19. Clear scanned copy or picture of Plant lay- Applicant
out signed by owner and licensed Architect
or Civil/ Chemical or Mechanical Engineer.
(Maximum file size of 1mb in pdf, jpeg or
png format)
20. Clear scanned copy or picture of Site Applicant
development plan signed by owner and
licensed Architect or Civil Engineer.
png format)
21. Clear scanned copy or picture of Vicinity Applicant
Map. Google Map is allowed. (Maximum
file size of 1mb in pdf, jpeg or png format)
22. Clear scaned copy of authorization letter to Representative
transact with LLDA
23. Clear scanned copy of Endorsement letter PEZA
and Inspection Report from PEZA if the
company is a PEZA locator
Processin Person
g Time Responsible
1. None 1. Within two (2) None 3 days Engr. 3, Licensing
months after the Officer (LO) 3,
approval of the CPD, 2nd Floor
Conditional LLDA
Clearance,
schedules ocular
inspection of the
establishment
1.1 Conducts 1 Day Processor/Inspect
validation/ocular or (Engr. 1, 2,
inspection LO/Inspector 1,2),
CPD, 2nd Floor
1.2 Evaluates None 5 Days Processor/Inspect
submitted or (Engr. 1, 2,
documents and LO/Inspector 1, 2),
prepares CPD, 2nd Floor
Inspection
Report,
Permanent LLDA
Clearance and
transmittal letter
1.3 Endorses None 1 Day Processor/Inspect

Inspection or (Engr. 1, 2,
Report, LO/Inspector 1,2),
Permanent LLDA CPD, 2nd Floor
Clearance and
transmittal letter
to the Division
Chief/OIC for
review
51
Processin Person
g Time Responsible
1.4 Reviews None 3 Days Division
application, Chief/OIC, CPD,
Inspection 2nd Floor
Report,
supporting
documents,
Permanent LLDA
Clearance and
transmittal letter
1.4.1 If in order,
approves
Inspection
Report, and
recommends
approval of
transmittal
letter and
Permanent
LLDA
Clearance
1.4.2 If not in order,
return the
same to the
inspector/proc
essor
Endorses to
Department
Manager for
final review and
approval

Permanent Manager, ERD,
LLDA 2nd Floor
Clearance and
transmittal letter
1.5.1 If approved,
recommends
approval of
permanent LC
and endorses
to OGM for
approval
1.5.2 If disapproved,
return to CPD
for appropriate
action
1.6 Reviews None 3 Days General Manager,
documents, OGM, 4th Floor
transmittal letter
and permanent
LC
52
Processin Person
g Time Responsible
1.6.1 If in order,
approves
permanent
LC
1.6.2 If not in
order, return
to ERD for
appropriate
action
2. Receives, 1 Day
download and
prints
permanent LC
and transmittal
letter
Fees:

Processing Fee
Regulatory Fee
B.1 Piggery
1,000 heads or less 1,800.00
B.2 Poultry Farm
7,000 birds or less 1,400.00
B.3 Duck Farm
2,800 ducks or less 1,400.00
B.4 Cattle Farm
C.1 Subdivision
10 has or less 1,800.00
53
C.3 Condominium
C.4 Hotel/Motel
D. Institution
D.1 School
D.2 Hospital
10 has or less 1,800.00
54
14. Conditional LLDA Clearance (LC) – (Online)
Refers to the conditional clearance issued by the Authority for developmental
within Laguna de Bay Region that availed the LLDA Online LC application

Government

24. Duly accomplished Online Application http://llda.gov.ph/ / frontline
desk of Clearances and
Permits Division (CPD), 2nd
Floor, LLDA Building
25. Clear scan copy of Environmental DENR-EMB having
Compliance Certificate OR Certificate of jurisdiction on the matter
Non-Coverage, whichever is applicable. http://ncr.emb.gov.ph/;
(Maximum file size of 3 MB in pdf, jpeg or http://calabarzon.emb.gov.ph/
png format)
26. Clear scanned copy of SEC-approved SEC / CDA / DTI
Articles of Incorporation (for corporation) www.sec.gov.ph
OR Articles of Cooperative duly approved www.cda.gov.ph;
by CDA (for cooperative) OR valid www.dti.gov.ph
Certificate of Business Registration from the
LGU/Government Offices: Charter, SB File
size (Maximum file size of 3 MB in pdf, jpeg
or png format)
27. Clear scanned copy of Environmental Applicant
Impact Assessment, Initial Environmental
Examination, (Maximum file size of 3mb in
pdf format) OR Project
Description/Engineer’s Report (maximum of
1,800 words) whichever is applicable.
28. Clear scanned copy of Certification if the 4th Floor,
project is located within the shoreland LLDA Building, Shoreland
barangays Management Office
29. Clear scanned copy or picture of Floor plan, Applicant
signed by owner and licensed Architect or
55
Civil (Maximum file size of 1mb in pdf, jpeg
or png format)
30. Clear scanned copy or picture of Plant lay- Applicant
out signed by owner and licensed Architect
or Civil/ Chemical or Mechanical Engineer.
png format)
31. Clear scanned copy or picture of Site Applicant
development plan signed by owner and
licensed Architect or Civil Engineer.
png format)
32. Clear scanned copy or picture of Vicinity Applicant
Map. Google Map is allowed. (Maximum
file size of 1mb in pdf, jpeg or png format)
33. Clear scanned copy of authorization letter to Representative
transact with LLDA
34. Clear scanned copy of Endorsement letter PEZA
and Inspection Report from PEZA if the
company is a PEZA locator
Processing
Client Steps LLDA Action Fees Person Responsible
Time
5. Online 1. None None
registration
and
creation of
user
account
6. Login, fill- 2. None None
up data
and
uploading
of required
documents,
plans and
pictures
3. Submission 3.0 Views and None 3 Days Processor
of evaluates (Engr. 1, 2,
application accomplished Licensing Officer
application (LO) / Inspector 1,
form and 2), CPD
necessary
requirements
3.0.1 If the
docume
nts are
complet
e and
56
Processing
Time
correct,
procee
d to the
next
step
3.0.2 If the
docume
nts are
incompl
ete or
incorrec
t, return
the
same to
the
applica
nt for
complia
nce
and
submis
sion of
lacking
docume
nts
3.1 Endorses Processor
application to (Engr. 1, 2,
the Division Licensing
Chief/OIC for Officer(LO)/Inspector
review 1, 2), CPD
3.2 Reviews 1 Day Division Chief/ OIC,

documents CPD
3.2.1 If in order,
endorses the
application to the
Department Manager
for approval
return the same to
the processor
3.3 Reviews 1 Day Department

documents Manager, ERD
and approves
Conditional
57
Processing
Time
LLDA
Clearance
3.3.1 If
approv
ed, the
assess
ment of
fees
shall be
forward
ed to
the
applica
nt
3.3.2 If
disappr
oved,
return
to CPD
for
appropr
iate
action
4. Pays 4. Accepts online Please 1 Day
processing payment refer to
and Fees
regulatory Section
fees.
5. Receives None 1Day
Conditional
Clearance
in the
system for
printing
Fees:

Processing Fee
Regulatory Fee
58
B.1 Piggery
1,000 heads or less 1,800.00
B.2 Poultry Farm
7,000 birds or less 1,400.00
B.3 Duck Farm
2,800 ducks or less 1,400.00
B.4 Cattle Farm
C.1 Subdivision
10 has or less 1,800.00
C.3 Condominium
C.4 Hotel/Motel
D. Institution
D.1 School
D.2 Hospital
10 has or less 1,800.00
59
60
15. LLDA Clearance Amendment (LA)
Refers to the clearance issued by the Authority for the amendment of previously
issued LLDA Clearance for developmental plan/program/project of industrial/
commercial/agricultural/institutional establishment within Laguna de Bay Region

Government
development projects and activities in the Laguna de Bay
Region requesting for Amendment of issued LC from the
LLDA due to change of corporate/business name or change
of ownership.

Duly accomplished and Notarized Application http://llda.gov.ph/ / frontline
Form (1 original and 1 photocopy for submission desk of Clearances and
to CPD and 1 as receiving copy) Permits Division, LLDA
Photocopy of amended Environmental DENR-EMB having
Compliance Certificate (ECC) OR Certificate of jurisdiction on the matter
Non-Coverage (CNC), whichever is applicable (2 http://ncr.emb.gov.ph/;
photocopies for submission, 1 photocopy as http://calabarzon.emb.gov.ph/
receiving copy, present original copy for
validation/authentication)
Photocopy of amended SEC-approved Articles of SEC/CDA/DTI
Incorporation (for corporation) OR Articles of www.sec.gov.ph;
Cooperative duly approved by CDA (for www.cda.gov.ph;
cooperative) OR valid Certificate of Business www.dti.gov.ph
Registration from the Department of Trade and
Industry (for single proprietorship) (2 photocopies
for submission, 1 photocopy as receiving copy,
present original copy for validation/authentication)
Copy of previously-issued LLDA Clearance. (2 Applicant
receiving copy, present original copy for
ID of Company representative and authorization Representative
letter to transact with LLDA, (1 photocopy, 1
original for validation). To be presented during
filing of application and releasing of LA
ID of person who issued the Authorization Letter Authorized signatory
(1 photocopy) To be presented during filing and
releasing of LA
Processing Person
Time Responsible
61
Processing Person
Time Responsible
1. Secures None None 1 Day
queuing
number, wait
to be called
2. Submits three Accepts None Frontliner
(3) sets of accomplished (Engr. 1, 2,
accomplished Licensing
application application form Officer
form and and necessary (LO)/Inspector
necessary requirements. 1, 2)
requirements CPD, 2nd
in folder. Floor
2.1 Evaluates None 1 Day Frontliner
accomplished (Engr. 1, 2,
LO/Inspector
application form 1, 2)
and requirements CPD, 2nd
using prescribed Floor
evaluation form
If the documents
are complete,
prepares
assessment,
attach the filled-up
evaluation form
and proceed to the
next step.
If the documents
are incomplete,
return the same to
the applicant with
assessment and
evaluation forms
2.2. Checks and None Division Chief/
signs OIC/ Engr. 3/
assessment LOnd3, CPD,
2 floor
assigns Accounting
assessment Section,
control number Finance
Division (FD),
3rd Floor
Approves
assessment
3. Pays 3. Accepts PHP 1, Cashier, FD,
amendment payment and 800.00 3rd Floor
fee issues Official
Receipt
3.1 Reproduces None Operator,
four (4) copies Finance
of assessment Division, 3rd
forms Floor
assessment Division, 3rd
62
Processing Person
Time Responsible
return Floor
remaining
copies to client
4. Affixes one (1) 4. Accepts and None Frontliner
original and stamps (Engr. 1, 2,
two (2) “received” on LO/Inspector
photocopies of all application 1, 2)
assessment forms with date CPD, 2nd
form in each of claim. Floor
set of
applications Attaches
form and Transaction
submits the Disposition
same to CPD Form (TDF) in
one (1) copy
for processing
5. Receives one 5. Endorses one None 1 Day Frontliner
set of copy for (Engr. 1, 2,
application assignment of LO/Inspector
and supporting establishment 1, nd
2) CPD,
documents ID, encoding in 2 Floor
database and
filing
5.1 Transmits None 1 Day Engr. 3 / LO
application to 3, CPD,2nd
Legal and Floor
Adjudication
Division (LAD)
for case
verification
5.2 Verifies case None Staff, LAD,
status and 2nd Floor
returns the
application to
CPD with case
status
5.3 Accepts None 1 Day Engr. 3 / LO
application 3, CPD,2nd
from LAD and Floor
assigned case
handler for
processing of
Permit.
5.4 Prepares LA, None 2 Days Case
transmittal Handler
memo, and (Engr. 1, 2,
notification LO/ Inspector
letter 1, 2), CPD,
2nd Floor
5.5 Reviews and None 3 Days Division Chief/

evaluates OIC, CPD, 2nd
application, Floor
supporting
documents,
LA, transmittal
memo, and
notification
63
Processing Person
Time Responsible
letter
5.5.1 If in
order,
affixes
initial in
transmitt
al memo
and LA
5.5.2 If not in
order,
return
the
same to
case
handler
Endorses to
ERD Head for
final review
and approval

documents Manager,
ERD, 2nd
Floor
5.6.1 If
approve
d,
recomm
ends
approval
of LA
and
endorse
s to
OGM for
approval
5.6.2 If
disappro
ved,
return to
CPD for
appropri
ate
action.
documents Manager,
OGM, 4th
Floor
5.7.1 If in
order,
approve
s and
signs LA
5.7.2 If not in
order,
return to
ERD for
appropri
64
Processing Person
Time Responsible
ate
action.
5.8 Scans LA, None Staff, OGM,

affixes 4th Floor
security
code/dry
sealing and
encodes date
of LA
approval for
posting in the
database and
returns the
same to CPD
for release
6. Presents 6. Releases 1 Day Staff, CPD,

Authorization approved LA / 2nd Floor
Notice of
Letter, Denial
photocopy of
valid ID of 6.1 If with
person who case,
issued the attaches
proof of
Authorization payment of
Letter and admin fine
photocopy of
ID of Records in
representative. logbook and
encodes in the
database that
the LA was
released
Receives LA /
Notice of Explains the LA
Denial conditions to
the client
65
16. LLDA Clearance Expansion (LX)
Refers to the clearance issued by the Authority for the expansion of developmental
within Laguna de Bay Region

Government

photocopy for submission to CPD and 1 as Permits Division, 2nd Floor,
receiving copy) LLDA Building
2. Environmental Compliance Certificate OR DENR-EMB having
applicable. (2 photocopies for submission, 1 http://ncr.emb.gov.ph/;
photocopy as receiving copy, present http://calabarzon.emb.gov.ph/
corporation) OR Articles of Cooperative www.sec.gov.ph
duly approved by CDA (for cooperative) OR www.cda.gov.ph;
valid Certificate of Business Registration www.dti.gov.ph
from the Department of Trade and Industry
(for single proprietorship) or for
4. Locational Clearance, if available; Municipal Planning and
otherwise, the same shall be included as Development Office / City
LC condition (2 photocopies for submission, Planning and Development
1 photocopy as receiving copy, present Office of LGU having
original copy for validation/authentication) jurisdiction on the matter
5. 3 photocopies of issued LLDA Clearance Applicant
(2 for submission, 1 as receiving copy)
6. Environmental Impact Assessment, Initial Applicant
Environmental Examination, OR Project
Description/Engineer’s Report, whichever is
applicable (2 photocopies for submission, 1
66
7. Floor plan, signed by a licensed Architect or Applicant
Civil Engineer (2 clear photocopies for
8. Plant lay-out signed by a licensed Architect Applicant
or Civil/ Chemical or Mechanical Engineer
(2 clear photocopies for submission, 1
9. Site development plan signed by licensed Applicant
Architect or Civil Engineer (2 clear
receiving copy)
10. Vicinity Map/ Google Map Printout (2 clear Applicant
receiving copy)
authorization letter to transact with LLDA, (1
photocopy, 1 original for validation). To be
presented during releasing of LX
Letter (1 photocopy) To be presented
during releasing of LX
the shoreland barangays (1 original and 1 Office, 4th Floor,
photocopy for submission and 1 as LLDA Building
receiving copy)
Processing Person
Time Responsible
1. Secures 1. None None 1 Day
queuing
number, wait
to be called
2. Submits three 2. Accepts None Frontliner
accomplished application Licensing
application form and Officer
form and necessary (LO)/Inspector
necessary requirements. 1, 2)
requirements CPD, 2nd
in folder. Floor
LO/Inspector
application 1, 2)
form and CPD, 2nd
requirements Floor
using
prescribed
evaluation
form
67
Processing Person
Time Responsible
2.1.1 If the
docume
nts are
complet
e,
prepares
assessm
ent,
attach
the
filled-up
evaluati
on form
and
proceed
to the
next
step.
2.1.2 If the
docume
nts are
incompl
ete,
return
the
same to
the
applican
t with
assessm
ent and
evaluati
on forms
2.2 Checks and None Division
signs Chief/OIC/
assessment Engr. 3/LO 3,
CPD, 2nd
floor
assigns Accounting
assessment Section,
control Finance
number Division (FD),
3rd Floor
Approves
assessment
3. Pays 3. Accepts Please Cashier, FD,
processing payment and refer to 3rd Floor
and regulatory issues Official
fees. Receipt Fees
Section
four (4) copies Finance
of assessment Division, 3rd
forms and two Floor
(2) copies of
application
form
68
Processing Person
Time Responsible
and application Floor
forms and
return
remaining
copies to client
two (2) “received” on LO/Inspector
photocopies of all application 1, 2),
assessment forms with date CPD, 2nd
form in each of claim. Floor
set of
one (1) copy for
processing
5. Receives one 5. Endorses one None Frontliner
application assignment of LO/Inspector
and supporting Establishment 1, 2),
documents ID, encoding in CPD, 2nd
database and Floor
filing
5.1 Transmits None 1 Day Engr. 3 / LO
application to 3,CPD,2nd
Legal and Floor
Adjudication
Division (LAD)
for case
verification
5.2 Verifies case None Staff, LAD,
status and 2nd Floor
returns the
application to
CPD with case
status
5.3 Accepts None 1 Day Engr. 3 / LO
application from 3, CPD, 2nd
LAD. Conducts Floor
evaluation and
validation and
assigns
inspection if
necessary.
5.4 Conduct None Five (5) Inspector/
inspection and days Case Handler
prepares (Engr. 1, 2,
inspection LO/ Inspector
report. 1, 2), CPD,
2nd Floor
5.5 If with case, None Inspector/
imposition of Case Handler
(Engr. 1, 2,
69
Processing Person
Time Responsible
administrative LO/ Inspector
fine must be 1, 2), CPD,
included in the 2nd Floor
Notification
Letter
Prepares LX,
transmittal
memo, and
notification
letter
evaluates Chief/OIC,
application, CPD, 2nd
inspection Floor
report,
supporting
documents,
LX, transmittal
memo, and
notification
letter
5.6.1 If in
order,
signs
inspectio
n report
and
affixes
initial in
transmitt
al memo
and
Clearan
ce
5.6.2 If not in
order,
return
the
same to
inspecto
r/case
handler
Endorses to
ERD Head for
final review
and approval

documents Manager,
ERD, 2nd
Floor
5.7.1 If
approve
d,
recomm
ends
70
Processing Person
Time Responsible
approval
of LX
and
endorse
s to
OGM for
approval
5.7.2 If
disappro
ved,
return to
CPD for
appropri
ate
action.
5.8 Reviews None 3 days General
documents Manager,
OGM, 4th
Floor
5.8.1 If in
order,
approve
s and
signs LX
5.8.2 If not in
order,
return to
ERD for
appropri
ate
action.
5.9 Scans LX, None Staff, OGM,

affixes security 4th Floor
code/dry
sealing and
encodes date
of LX approval
for posting in
database and
returns the
same to CPD
for release
6 Presents 6. Releases 1 Day Staff, CPD,

Authorization approved LX / 2nd Floor
Notice of
Letter, Denial.
photocopy of
valid ID of 6.1 If with case,
person who attaches
issued the proof of
payment of
Authorization admin fine
Letter and
photocopy of Records in the
ID of logbook and
representativ encodes in the
database that
71
Processing Person
Time Responsible
e. the LX was
released
Receives LX Explains the
/ Notice of LX conditions
Denial to the client
Fees:

Processing Fee
Regulatory Fee
B.1 Piggery
1,000 heads or less 1,800.00
B.2 Poultry Farm
7,000 birds or less 1,400.00
B.3 Duck Farm
2,800 ducks or less 1,400.00
B.4 Cattle Farm
C.1 Subdivision
10 has or less 1,800.00
C.3 Condominium
C.4 Hotel/Motel
D. Institution
D.1 School
72
D.2 Hospital
10 has or less 1,800.00
73
17. LLDA Clearance Exemption (LE)
Refers to the certificate issued by the Authority to developmental
within Laguna de Bay Region which are exempted from LLDA Clearance

Government
Bay Region, who are not required to secure LLDA Clearance

photocopy for submission to CPD and one Permits Division, 2ND Floor,
photocopy as receiving copy) LLDA Building
2. Proof of Exemption (refer to LLDA Board LLDA; applicant
Resolution No. 408) (2 photocopies for
corporation) OR Articles of Cooperative www.sec.gov.ph
duly approved by CDA (for cooperative) OR www.cda.gov.ph;
valid Certificate of Business Registration www.dti.gov.ph
from the Department of Trade and Industry
(for single proprietorship) or for
4. Project Description/Engineer’s Report, Applicant
whichever is applicable (2 photocopies for
5. Vicinity Map / Google Map Printout (2 clear Applicant
receiving copy)
authorization letter to transact with LLDA (1
photocopy, 1 original for validation); To be
presented during releasing of LE
Letter (1 photocopy) To be presented
74
during releasing of LA
the shoreland barangays. Office, 4th Floor,
LLDA Building
Processing Person
Time Responsible
queuing
number, wait
to be called
accomplished application Licensing
application form and Officer/
form and necessary (LO)Inspector
necessary requirements 1, 2)
requirements CPD, 2nd Floor
in a folder
LO/Inspector 1,
application 2)
form and CPD, 2nd Floor
requirements
using
prescribed
evaluation
form
2.1.1 If the
docume
nts are
complet
e,
prepare
s
assess
ment,
attach
the
filled-up
evaluati
on form
and
proceed
to the
next
step
2.1.2 If the
docume
nts are
incompl
ete,
return
the
same to
the
applica
75
Processing Person
Time Responsible
nt with
assess
ment
and
evaluati
on
forms
assessment 3 / LO 3, CPD,
2nd floor
assigns Accounting
assessment Section,
control Finance
number Division (FD),
3rd Floor
Approves
assessment
3. Pays 3. Accepts Processing Cashier, FD, 3rd
processing payment and Fee - PHP Floor
and regulatory issues Official
fees Receipt 1,600.00
Exemption
Fee -
1,400.00
3.1 Reproduces None 2 Days Operator,
four (4) Finance
copies of Division, 3rd
assessment Floor
form
photocopies Finance
of Division, 3rd
assessment Floor
form and
return
remaining
copies to
client
two (2) “received” on LO/Inspectornd1,
photocopies of all application 2) CPD, 2
assessment forms with Floor
form in each date of claim
set of
one (1) copy for
processing
5. Receives one 5. Endorses one None Frontliner,
application assignment of LO/Inspectornd1,
and supporting Establishment 2) CPD, 2
76
Processing Person
Time Responsible
documents ID, encoding in Floor
database and
filing
5.1 Transmits None Engr. 3nd/ LO 3,
application to CPD,2 Floor
Legal and
Adjudication
Division (LAD)
for case
verification
5.2 Verifies case None Staff, LAD, 2nd
status and Floor
returns the
application to
CPD with
case status
5.3 Accepts None Engr. 3 / LO 3,
application CPD, 2nd Floor
from LAD and
assigns
inspection
5.4 Conducts None Within five Inspector/ Case
evaluation (5) working Handler (Engr.
and validation 1, 2, LO/
and prepares days after Inspector 1, 2),
inspection receipt of CPD, 2nd Floor
report application
from LAD
5.5 If with case, None 3 Days Inspector/ Case
imposition of Handler (Engr.
administrative 1, 2, LO/
fine must be Inspector 1, 2),
included in the CPD, 2nd Floor
Notification
Letter
Prepares LE,
transmittal
memo, and
notification
letter
application, CPD, 2nd Floor
inspection
report,
supporting
documents,
Clearance,
transmittal
memo, and
notification
letter
5.6.1 If in
order,
signs
77
Processing Person
Time Responsible
inspecti
on
report
and
affixes
initial in
transmit
tal
memo
and LE
5.6.2 If not in
order,
return
the
same to
inspect
or/case
handler
Endorses to
ERD Head for
final review
and approval

2nd Floor
5.7.1 If
approve
d,
recomm
ends
approva
l of LE
and
endorse
s to
OGM
for
approva
l
5.7.2 If
disappr
oved,
return
to CPD
for
appropri
ate
action.
documents Manager,
OGM, 4th Floor
5.8.1 If in
order,
approve
s and
signs
78
Processing Person
Time Responsible
LE
5.8.2 If not in
order,
return
to ERD
for
appropri
ate
action.
5.9 Scans LE, None Staff, OGM, 4th

affixes Floor
security code/
dry sealing
and encodes
date of LE
approval for
posting in the
database and
returns the
same to CPD
for release
6 Presents 6. Releases 1 Day Staff, CPD, 2nd

Authorization approved LE / Floor
Notice of
Letter, Denial.
photocopy of
person who case,
issued the attaches
proof of
Authorization payment of
Letter and admin fine
photocopy of
ID of Records in
representativ logbook and
encodes in the
e. database that
the LE was
Receives LE / released
Notice of
Explains the
Denial LE conditions
to the client
79
18. Discharge Permit – New
Refers to the permit issued by the Authority to all dischargers or possible dischargers
of any liquid wastes within Laguna de Bay Region

Government
Who May Avail Persons, natural or juridical, who has the potential to
discharge or discharging regulated effluent or liquid wastes
located within the Laguna de Bay Region, whether new or
existing development projects, installations and activities that
are required to secure a Discharge Permit.

1. Duly accomplished and notarized Application http://llda.gov.ph/ / frontline
Form (1 original and 1 photocopy for CPD desk of Clearances and
and 1 as applicant’s receiving copy) Permits Division (CPD), LLDA
2. LLDA Clearance or LLDA Clearance Applicant

Exemption
(2 photocopies for submission to CPD and 1
as receiving copy)
3. Water bills/readings for the last three (3) Water Concessionaires

consecutive months or water permits (MWSI,MWCI, Industrial Park
registered in the name of the applicant (2 etc), Local Water Utilities,
photocopies for submission to CPD and 1 as NWRB (if ground
receiving copy) water/deepwells), LLDA (if
surface water)
4. Wastewater Treatment Facility Layout and Applicant
Drainage Plan layout, with complete
dimension and specifications and duly signed
by the owner and sealed by licensed
sanitary/civil/chemical engineer – minimum
size of A3; maximum 20 x 30 inches
(2 clear photocopies for submission to CPD
and 1 as receiving copy)
5. Engineer’s Report/Technical Report, which Applicant

includes the following information:
5.1 declaration of production capacity stating

the quantity or volume and the generic
name(s) of product (s) if applicable
5.2 manufacturing process flow
5.3 nature and character of applicant’s
wastewater, its chemical composition,
80
total daily volume of discharge of
wastewater
5.4 treatment process flow

presented during releasing of DP
releasing of DP
Processing
Time
queuing
number
(3) sets of accomplishe (Engr. 1, 2, Licensing
accomplished d application Officer
application form and (LO)/Inspector 1,2)
form and necessary CPD, 2nd Floor
necessary requirements
requirements
in folder
2.1 Evaluates None Frontliner (Engr. 1, 2,
accomplishe LO/Inspector 1, 2)
CPD, 2nd Floor
d application
form and
requirement
s using
prescribed
evaluation
form and
determines
compliance
with LC
condition
2.1.1 If
compl
ete
prepar
es
asses
sment
,
attach
the
filled-
up
evalua
81
Processing
Time
tion
form
and
proce
ed to
the
next
step
2.1.2 If
incom
plete,
return
the
docu
ments
to the
applic
ant
with
asses
sment
and
evalua
tion
form
then
go
back
to
step 1
once
compl
eted
2.2 Checks and None Division Chief / OIC /
signs Engr. 3/ndLO 3, CPD,
assessment 2 floor
assigns Accounting Section,
assessment Finance rdDivision
control (FD), 3 Floor
number
Approves
assessment
3. Pays 3. Accepts Please Cashier, FD, 3rd
processing, payment and refer to Floor
fixed , variable issues
fees and other Official Fees
fees and Receipt Section
charges
82
Processing
Time
3.1 Reproduces None Operator, Finance
four (4) Division, 3rd Floor
copies of
assessment
forms
3.2 Retain two None Operator, Finance
(2) Division, 3rd Floor
photocopies
of
assessment
and return
remaining
copies to
applicant
4. Affixes one (1) 4. Accepts and None Frontliner (Engr. 1,
original and stamps 2, LO/ Inspector 1, 2)
two (2) “received” on CPD, 2nd Floor
photocopies all
of assessment application
form in each forms with
set of date of claim
applications
form and Attaches
submits the Transaction
same to CPD Disposition
Form (TDF)
in one (1)
copy for
processing
5. Receives one 5. Endorses None Frontliner (Engr. 1,
set of one copy for 2, LO/ Inspector 1, 2)
application assignment CPD, 2nd Floor
and of
supporting Establishme
documents nt ID,
encoding in
database
and filing
5.1 Transmits None 1 Day Engr. 3nd/ LO 3,
application to CPD,2 Floor
Legal and
Adjudication
Division for
case
verification
5.2 Indicates None 1 Day Staff, LAD,
case status 2nd Floor
(Operating
w/o DP,
water
pollution or
no pending
case) and
endorses
the
application
to CPD
83
Processing
Time
5.3 Accepts 1 Day Engr. 3/LO 3, CPD,
application 2nd Floor
from LAD,
conducts
evaluation
and
validation
and
endorses a
copy to SMD
for
inspection
5.4 Endorses to None 1 Day Engr. 3/LO 3, CPD,
case handler 2nd Floor
for
processing
5.4.1 If case
is
operati
ng
without
DP/ no
pendin
g case,
endors
es for
proces
sing
5.4.2 If with
water
pollutio
n case,
endors
es to
Enforc
ement
Divisio
n (ED)
for
approp
riate
action
5.5 Prepares DP None 5 Days Inspector/Case
New, Handler
transmittal (Engr. 1, 2, LO/
memo, and Inspector 1, 2), CPD,
notification 2nd Floor
letter
Note: If with case

(operating without
DP) indicate
imposition of
administrative fine
in the notification
letter.
84
Processing
Time
5.6 Reviews and None 3 Days Division Chief/OIC,

evaluates CPD, 2nd Floor
application,
supporting
documents,
DP New,
transmittal
memo, and
notification
letter
5.6.1 If in
order,
affixes
initial in
transmi
ttal
memo
and DP
new
5.6.2 If not in
order,
return
the
docum
ents to
the
case
handler
Endorses to
ERD Head
for final
review and
approval
document Manager, ERD, 2nd
s Floor
5.7.1 If
approv
ed,
recom
mends
approv
al of
DP
New
and
endors
es to
OGM
for
approv
al
5.7.2 If
disappr
85
Processing
Time
oved,
return
to CPD
for
approp
riate
action
5.8 Reviews None 3 Days General Manager,
documents OGM, 4th Floor
5.8.1 If in
order,
appro
ves
and
signs
DP
New
5.8.2 If not
in
order,
return
to
ERD
for
appro
priate
action
5.9 Scans DP None Staff, OGM, 4th Floor
New, affixes
security
code/dry
sealing and
encodes
date of DP
New
approval for
posting in
the
database
and returns
the same to
CPD for
release
6. Presents 6. Releases 1 Day Clerk 3 CPD, 2nd
Authorization approved DP Floor
New / Notice
Letter, of Denial
photocopy of
person who case,
issued the attaches
proof of
Authorization payment
Letter and of admin
photocopy of fine
ID of
86
Processing
Time
representative Records in
. logbook and
encodes in
the
Receives DP database
New / Notice that DP New
was
of Denial released
Explains the
DP New
conditions to
the client
Fees:
A. Processing fee : PHP 5,000.00

B. Fixed fee : depending on the water volume, to
wit:
B.1 Conventional Pollutants
Small Scale, less than 30m3/day : PHP 8,000.00

Medium Scale, 30 to 150m3/day : 16,000.00
Large Scale, more than 150m3/day : 24,000.00
B.2 With Heavy Metals

Medium Scale, 150m3/day or less : PHP 16,000.00
C. Variable Fee (BOD and TSS as the EUF charging parameters)
Formula for Variable Fee Computation
Variable Fee = (BOD or TSS conc’n (mg/L) ) x (flowrate m 3/day) x

0.001 x (number of discharging days/year) x (user fee rate (Peso))
User Fee Rate
Within the effluent standards : PHP 5.00 per kg of BOD or TSS

Exceeding the standards : PHP 30.00 per kg of BOD or TSS
87
19. Discharge Permit – Renewal
Refers to the renewal of permit issued by the Authority to all dischargers or possible
dischargers of any liquid wastes within Laguna de Bay Region

Government
Who May Avail Persons, natural or juridical, who has the potential to
discharge or discharging regulated effluent or liquid wastes
located within the Laguna de Bay Region, whether new or
existing development projects, installations and activities that
are required to renew a Discharge Permit

Form (1 original and 1 photocopy for CPD, desk of Clearances and
and 1 for applicant’s receiving copy) Permits Division (CPD), LLDA
2. Proof of compliance with DP conditions (if Applicant

applicable) e.g. submissions of DENR-
accredited hauling certificate, ground water
contamination report, water bills, etc. (2
photocopies for submission to CPD and 1
applicant’s receiving copy)
3. Latest Discharge Permit issued (2 Applicant
photocopies for submission)
releasing of DP
Processin Person
g Time Responsible
queuing
number
three (3) accomplished (Engr. 1, 2,
sets of application form and Licensing Officer
accomplis necessary (LO)/Inspector 1,
hed requirements/attachm 2), CPD, 2nd
applicatio ents Floor
n form
and
necessary
attachmen
t in folder
88
Processin Person
g Time Responsible
LO/Inspector 1,
application form and 2)
requirements using CPD, 2nd Floor
form and determines
compliance with DP
conditions
2.1.1 If complete
prepares
assessment,
attach the
filled-up
evaluation form
and proceed to
the next step
2.1.2 If incomplete,
return the
documents to
the applicant
with
assessment
and evaluation
form then go
back to step 1
once
completed
2.2 Checks and signs None Division
assessment Chief/OIC/Engr.3
/ LO3, CPD, 2nd
floor
2.3 Reviews and assigns None Accountant,
assessment control Accounting
number Section, Finance
Division (FD), 3rd
Floor
Approves
assessment
3. Pays 3. Accepts payment and Please Cashier, FD, 3rd
processin issues Official Receipt refer to Floor
g, fixed,
variable Fees
fees and Sectio
other fees n
and
charges.
3.1 Reproduces four (4) None Operator,
copies of assessment Finance Division,
forms 3rd Floor
89
Processin Person
g Time Responsible
photocopies of Finance Division,
assessment and 3rd Floor
return remaining
copies to applicant
4. Affixes 4. Accepts and stamps None Frontliner
one (1) “received” on all (Engr. 1, 2,
original application forms with LO/Inspector 1,
and two date of claim 2)
(2) CPD, 2nd Floor
photocopi Attaches Transaction
es of Disposition Form
assessme (TDF) in one (1) copy
nt form in for processing
each set
of
applicatio
ns form
and
submits
the same
to CPD
5. Receives 5. Endorses one copy None Frontliner
one set of for assignment of (Engr. 1, 2,
applicatio Establishment ID, LO/Inspector 1,
n and encoding in database 2), CPD, 2nd
supporting and filing Floor
document
s
5.1 Transmits application None 1 Day Engr. 3/LO 3,
to Legal and CPD, 2nd Floor
Adjudication Division
(LAD) for case
verification
5.2 Indicates case status None 1 Day Staff, LAD,
(Operating w/o DP, 2nd Floor
water pollution or no
pending case) and
endorses the
application to CPD
5.3 Accepts application None 1 Day Engr. 3/LO 3,
from LAD and CPD, 2nd Floor
conducts evaluation
and validation
5.4 Endorses to case None 1 Day Engr. 3/LO 3,
handler for CPD, 2nd Floor
processing
5.4.1 If case is
operating
without DP/ no
pending case,
evaluates and
attaches latest
Inspection
Report then
endorses for
processing
90
Processin Person
g Time Responsible
5.4.2 If with water
pollution case,
endorses to
Enforcement
Division (ED)
for appropriate
action
Endorse to SMD for

inspection if there is
no available
inspection report
5.5 Prepares DP None 5 Days Case handler
Renewal, transmittal (Engr. 1, 2,
memo, and notification LO/Inspector 1,
letter 2), CPD, 2nd
Floor
Note: If with case, indicate
imposition of administrative
fine in the notification letter
evaluates application, Chief/OIC, CPD,
inspection report, 2nd Floor
supporting
documents, DP
Renewal, transmittal
memo, and notification
letter
5.6.1 If in order,
affixes initial in
transmittal
memo and DP
Renewal
return the
documents to
the case
handler
Endorses to ERD
Head for final review
and approval
2nd Floor
5.7.1 If approved,
recommends
approval of DP
Renewal and
endorses to
OGM for
approval
5.7.2 If disapproved,
return to CPD
for appropriate
91
Processin Person
g Time Responsible
action
4th Floor
5.8.1 If in order,
approves and
signs DP
Renewal
return to ERD
for appropriate
action
5.9 Scans DP Renewal, None Staff, OGM,
affixes security code / 4th Floor
dry sealing and
encodes date of DP
Renewal approval for
posting in the
database and returns
the same to CPD for
release
6. Presents 6. Releases approved 1 Day Clerk 3, CPD, 2nd
PCO ID or DP Renewal / Notice Floor
of Denial
Authorizati
on Letter, 6.1 If with case,
photocopy attaches proof of
of valid ID payment of admin
of person fine
who Records in the
issued the logbook and
Authorizati encodes in the
on Letter database that the DP
and Renewal was
released
photocopy
of ID of Explains the DP
represent Renewal conditions
ative to the client
Receives
DP
Renewal /
Notice of
Denial
Fees

B. Fixed fee : depending on the water volume, to wit:
92
3
Medium Scale, 30 to 150m /day : 16,000.00
3
Large Scale, more than 150m /day : 24,000.00
Variable Fee = (BOD or TSS conc’n (mg/L) ) x (flowrate m3/day) x

User Fee Rate

D. Administrative Fine (BR 42, BR 286) (PhP5,000.00 per year/per condition)
93
20. Discharge Permit – Revalidation
Refers to the revalidation of long-term Discharge Permit issued by the Authority to all
dischargers or possible dischargers of any liquid wastes within Laguna de Bay
Region

Classification Simple
Government
Who May Avail Persons, natural or juridical, discharging regulated effluent or
liquid wastes located within the Laguna de Bay Region, with
an LLDA-issued long term Discharge Permit

1. Duly accomplished and notarized Application http://llda.gov.ph/ / Frontline
Form (1 original and 1 photocopy for CPD, desk of Clearances and
and 1 for applicant’s receiving copy) Permits Division (CPD), LLDA
2. Proof of compliance with DP conditions (if Applicant

applicable) e.g. submissions of DENR-
accredited hauling certificate, ground water
contamination report, water bills, etc. (2
photocopies for submission to CPD and 1
3. Original copy of Discharge Permit Applicant
releasing of DP
Processing Person
Time Responsible
1. Secures 1. None None
queuing
number
2. Submits 2. Accepts None 1 Day Frontliner
three (3) accomplished (Engr. 1, 2,
sets of application form Licensing
accomplish and necessary Officer
ed requirements (LO)/Inspector
application 1, 2), CPD, 2nd
form and Floor
necessary
requiremen
ts in folder
3. Presents 3.0 Evaluates None Frontliner
PCO ID or accomplished (Engr. 1, 2,
Authorization LO/Inspector 1,
Letter, application form 2), CPD, 2nd
94
Processing Person
Time Responsible
photocopy of and requirements Floor
valid ID of using prescribed
person who
issued the evaluation form
Authorization and determines
Letter and compliance with
photocopy of DP conditions
ID of
representativ
e 3.0.1 If complete,
prepares
assessment,
attaches the
filled-up
evaluation form
and proceed to
the next step
3.0.2 If incomplete,
return the
documents to
the applicant
together with
the assessment
and evaluation
form then go
back to step 1
once completed
3.1 Checks and signs None Division Chief /

assessment OIC/ Engr. 3 /
LO 3,
CPD, 2nd floor
assigns Accounting
assessment Section,
control number Finance rdDivision
(FD), 3 Floor
Approves
assessment
4. Pays 4. Accepts payment Please Cashier, FD, 3rd
processing, and issues Official refer to Floor
fixed, Receipt
variable Fees
fees and Sectio
other fees n
and
charges.
4.1 Reproduces four None Operator,
assessment forms Division, 3rd
Floor
95
Processing Person
Time Responsible
return remaining Floor
copies to applicant
photocopie forms with date of 2)
s of claim CPD, 2nd Floor
assessmen
t form in Attaches
each set of Transaction
applications Disposition Form
form and (TDF) in one (1)
submits the copy for
same to processing
CPD
6. Receives 6. Endorses one None Frontliner

one set of copy for (Engr. 1, 2,
application assignment of LO/Inspector 1,
and Establishment ID, 2), CPD, 2nd
supporting encoding in Floor
documents database and filing
6.1 Transmits None Frontliner
application to (Engr. 1, 2,
Legal and LO/Inspector 1,
Adjudication 2)
Division for case CPD, 2nd Floor
verification
6.2 Indicates case None Staff, LAD, 2nd
status (water Floor
pollution or no
pending case) in
the Transaction
Disposition Form
(TDF)
6.3 Transmits None Frontliner
application to SMD (Engr. 1, 2,
to validate latest LO/Inspector 1,
inspection report 2)
CPD, 2nd Floor
6.3.1 If the
recommendat
ion is for
issuance of
DP,
evaluates
and attaches
latest
Inspection
Report then
endorses for
revalidation
6.3.2 If with water
pollution
case,
endorses to
96
Processing Person
Time Responsible
ED for
appropriate
action
6.4 Stamps None 1 Day Case Handler

“Revalidated” in (Engr. 1, 2,
the original copy LO/Inspector 1,
of Discharge 2), CPD, 2nd
Permit and Floor
details on
payment shall be
written at the
back of the
permit
6.5 Checks None Division
evaluation Chief/OIC, CPD,
2nd Floor
6.5.1 If in order,
affixes
signature in
the space
provided in
the
Discharge
Permit
6.5.2 If not in
order,
return the
documents
to the case
handler
6.6. Scan/Re-copy None 1 Day Clerk 2, CPD,

the approved DP 2nd Floor
Revalidation,
encodes date of
revalidation for
posting in the
database
7. Presents 7.1 Releases Case Handler
PCO ID or approved DP (Engr. 1, 2,
Revalidation / LO/Inspector 1,
Authorizatio Notice of Denial 2), CPD, 2nd
n Letter, Floor
photocopy
of valid ID Records in the
of person logbook and
who issued encodes in the
the database that the
DP Revalidation
Authorizatio was released
n Letter
and Explains DP
photocopy Revalidation
of ID of the conditions to the
97
Processing Person
Time Responsible
representati client
ve
Receives DP
Revalidation
/ Notice of
Denial
Total processing time (acceptance to approval) 3 days
Fees

B. Fixed fee : depending on the water volume, to wit:
3
Medium Scale, 30 to 150m /day : 16,000.00

3
Large Scale, more than 150m /day : 24,000.00
Variable Fee = (BOD or TSS conc’n (mg/L) ) x (flowrate m3/day) x

User Fee Rate

NOTES:
1. The foregoing process applies to application with complete requirements

and without pending case.
2. Application forms are available from www.llda.gov.ph or Frontliner desk.
98
3. In How to Avail the Service section, “Duration” refers to the time allotted
for each activity, excluding queuing time. Processing Period refers to the
time from the acceptance of duly accomplished application form up to the
approval of the same, including queuing time.
99
21. Discharge Permit – For Indirect Water Discharger (As per
LLDA B.R. No. 565 Series of 2019)
Refers to the permit issued by the Authority to industrial/commercial/
agricultural/Institutional establishment within Laguna de Bay Region which are
considered indirect water discharger or those interconnected/tapped to the
centralized sewage or wastewater treatment facility

Government
liquid wastes located within the Laguna de Bay Region that
are required to secure discharge permit which are
interconnected with operational centralized wastewater
treatment facility and no hazardous waste generation.

Form (1 original and 1 photocopy for CPD desk of Clearances and
and 1 applicant’s receiving copy) Permits Division (CPD), LLDA
2. Latest water bill registered in the name of the Water Concessionaires

applicant (2 photocopies for submission and (MWSI,MWCI, etc.) Industrial
1 applicant’s receiving copy) Park and Local Water
Utilities, NWRB
3. LLDA Clearance or LLDA Clearance Applicant
Exemption
(2 photocopies for submission and 1 as
receiving copy)
4. Certificate of Interconnection Wastewater Treatment

(2 photocopies for submission and 1 as Service Provider
receiving copy)

releasing of DP
Processing Person
Time Responsible
queuing
number
100
Processing Person
Time Responsible
three (3) accomplishe (Engr. 1, 2,
sets of d application Licensing
accomplishe form and Officer
d application necessary (LO)/Inspector
form and requirement 1, 2), CPD, 2nd
necessary s Floor
requirements
in folder.
Licensing
application Officer/Inspector
form and 1, 2), CPD, 2nd
requirements Floor
using
prescribed
evaluation
form and
determines
compliance
with LC
condition
2.1.1 If
compl
ete
prepa
res
asses
sment
,
attach
the
filled-
up
evalu
ation
form
and
proce
ed to
the
next
step
2.1.2 If
incom
plete,
return
the
101
Processing Person
Time Responsible
docu
ments
to the
applic
ant
with
asses
sment
and
evalu
ation
form
then
go
back
to
step 1
once
compl
eted
2.2 Checks and None Division Chief/
signs OIC/ Engr. 3/
assessment LOnd3, CPD,
2 floor
2.3 Reviews None Accountant,
and assigns Accounting
assessment Section,
control Finance rdDivision
number (FD), 3 Floor
Approves
assessment
3. Pays 3. Accepts Processing Cashier, FD, 3rd
processing payment and Fee – Floor
fee. issues
Official PhP5,000.00
Receipt
four (4) Finance
copies of Division, 3rd
assessment Floor
forms
3.2 Retain two None Operator,
(2) Finance
photocopies Division, 3rd
of Floor
assessment
and return
remaining
copies to
client
102
Processing Person
Time Responsible
(1) original stamps (Engr. 1, 2,
and two (2) “received” LO/Inspector 1,
photocopies on all 2), CPD, 2nd
of application Floor
assessment forms with
form in each date of
set of claim.
applications
form and Attaches
submits the Transaction
same to Disposition
CPD Form (TDF)
in one (1)
copy for
processing
5. Receives 5. Endorses None 1 Day Frontliner
one set of one copy for (Engr. 1, 2,
application assignment LO/Inspector 1,
and of 2), CPD, 2nd
supporting Establishme Floor
documents nt ID,
encoding in
database
and filing.
5.1 Transmits None 1 Day Engr. 3 / LO 3,
application CPD,2nd Floor
to Legal and
Adjudication
Division
(LAD) for
case
verification
5.2 Indicates None 1 Day Staff, LAD, 2nd
case status Floor
(Operating
w/o DP,
water
pollution or
no pending
case) and
endorses
the
application
to CPD
5.3 Assigns None 1 Day Engr. 3 / LO 3,
application CPD, 2nd FLoor
to case
handler for
evaluation
and
processing
5.4 Prepares None 5 Days Casehandler
DP Indirect, (Engr. 1, 2,
103
Processing Person
Time Responsible
transmittal LO/Inspector 1,
memo, and 2), CPD, 2nd
notification Floor
letter
If with
pending
water
pollution
case,
prepare
notification
letter
informing
the
company to
pay daily
penalty and
EUF and to
submit
Order of
Dismissal
and Chief/OIC,
evaluates CPD, 2nd Floor
application,
supporting
documents,
DP Indirect,
transmittal
memo, and
notification
letter
5.5.1 If in
order,
affixe
s
initial
in
trans
mittal
memo
and
DP
Indire
ct
5.5.2 If not
in
order,
return
the
docu
ments
to the
case
handl
er
104
Processing Person
Time Responsible
Endorses to
ERD Head
for final
review and
approval
2nd Floor
5.6.1 If
appro
ved,
recom
mend
s
appro
val of
DP
Indire
ct and
endor
ses to
OGM
for
appro
val
5.6.2 If
disap
prove
d,
return
to
CPD
for
appro
priate
action
.
5.7 Reviews None 3 days General
4th Floor
5.7.1 If in
order,
appro
ves
and
signs
DP
Indire
ct
5.7.2 If not
in
order,
return
to
ERD
for
105
Processing Person
Time Responsible
appro
priate
action
.
5.8 Scans DP None Staff, OGM,

Indirect, 4th Floor
affixes
security
code / dry
sealing and
encodes
date of DP
Indirect
approval for
posting in
the
database
and returns
the same to
CPD for
release
6 Presents 6. Releases 1 Day Clerk 3, CPD,

Authorizati approved 2nd Floor
DP Indirect /
on Letter, Notice of
photocopy Denial
of valid ID
of person 6.1 If with
who issued case,
attaches
the proof of
Authorizati payment
on Letter of admin
and fine
photocopy Records in
of ID of the logbook
representat and encodes
ive in the
database that
the DP
Receives DP Indirect was
Indirect / released
Notice of
Explains the
Denial DP Indirect
conditions to
the client
NOTES:
106
1. The foregoing process applies to application with complete requirements
and without pending case.
2. Application forms are available from www.llda.gov.ph or frontline desk.
3. In How to Avail the Service section, “Duration” refers to the time allotted
for each activity, excluding queuing time. Processing Period refers to the
time from the acceptance of duly accomplished application form up to the
approval of the same, including queuing time.
107
22. Self-Monitoring Report (SMR) - Online Submission
Refers to the quarterly self-monitoring report (SMR) of the industrial/commercial/
agricultural/institutional establishment within Laguna de Bay Region regarding their
discharges or possible discharges of liquid wastes which is submitted to the
Authority via online

Government
liquid wastes located within the Laguna de Bay Region, with
issued Discharge Permit

1. Discharge Permit (as reference for Applicant
Establishment ID)
2. Clear Scanned Copy of Result of Laboratory Applicant
Analysis (Maximum file size of 1mb in pdf,
jpeg or png format)
Processing
Time
4. Online 1. None None 1 Day
registration
and creation
of user
account
1.1 Login, None

filling-up of
necessary
data
1.2 Creation None
of Self-
Monitoring
Report
(SMR) in
the system
5. Uploads 2. Reviews and None 2 Days Administrator
attachment/s approves (Licensing Officer 1,2)
and create uploaded CPD
quarterly documents and
SMR report generates SMR
in the system
3. Views,
download
and prints
SMR with
control
number
Total processing time (acceptance to approval) 3 Days
108
23. Surface Water Permit (SWP) – Irrigation/Agricultural Use
(New)
Refers to the permit being issued by the Authority for establishment who are
abstracting lake waters and other bodies of water within the Laguna de Bay Region

Government
Who May Avail Persons, natural or juridical, who are abstracting lake waters
and other bodies of water within the Laguna de Bay Region.

Duly accomplished and notarized Application Form http://llda.gov.ph/ / frontline
(1 original and 1 photocopy for submission, 1 desk of Clearances and
photocopy as receiving copy) Permits Division, 2nd Floor,
LLDA Building
Proof or proper documentation of land ownership Applicant
of, legal title to, or right or interest to use, the
property on which the water source is situated (2
clear photocopy for submission, 1 photocopy as
receiving copy)
Certificate of Registration from relevant agencies SEC / CDA / DTI

i.e., Department of Trade and Industry (DTI), www.sec.gov.ph;
Cooperative and Development Authority (CDA), www.cda.gov.ph;
Securities and Exchange Commission (SEC) with www.dti.gov.ph
Articles of Incorporation (for Corporation or
Association) including Corporate Secretary’s
Certification on present capital structure stating the
citizenship and the number of shares of each
stockholder (2 clear photocopy for submission, 1
Brief Description of the project stating among Applicant
others, how water will be used, amount of water
needed, power to be generated, etc. (2 clear
photocopy for submission, 1 photocopy as
receiving copy)
Vicinity Map/Location Plan with scale 1:10,000 or Applicant
1:50,000 showing the exact location of the point of
diversion (2 clear photocopy for submission, 1
Environmental Compliance Certificate OR DENR-EMB having
109
applicable. (2 photocopy for submission, 1 http://ncr.emb.gov.ph/;
photocopy as receiving copy, present original copy http://calabarzon.emb.gov.ph/
for validation/authentication)
Water Permit from NWRB (in case of existing NWRB

groundwater source) (2 clear photocopy for www.nwrb.gov.ph
General layout of the system, including delineation Applicant
of area indicating hectarage for which water will be
used and adjoining lands and their corresponding
owners duly indicated relative to the point of
Such other documents that may be required by Applicant
LLDA (2 clear photocopy for submission, 1

releasing of Surface Water Permit
ID of person who issued the Authorization Letter (1 Authorized signatory
photocopy) To be presented during releasing of
Surface Water Permit
Processing Person
Time Responsible
queuing
number, wait
to be called
2. Submits 2. Accepts None Frontline Staff
d application requirements. (LO)/Inspector
form and 1, 2)
requirements
.
2.1 Evaluates None Frontline Staff
Licensing
application form Officer
and (LO)/Inspector
requirements 1, 2)
using CPD, 2nd Floor
prescribed
evaluation form
2.1.1 If the
document
s are
complete,
prepares
110
Processing Person
Time Responsible
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
2.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
assessment 3/LOnd3, CPD,
2 floor
assigns Accounting
assessment Section, FD, 3rd
control number Floor
Approves
assessment
3. Pays 3. Accepts payment Please Accountant,
application/fili and issues Official refer to Accounting
ng fee. Receipt Section, FD, 3rd
Fees Floor
Section
four (4) copies Accountant,
of assessment Accounting
forms and two Section, FD, 3rd
(2) copies of Floor
application form
photocopies of Accountant,
assessment Accounting
and application Section, FD, 3rd
forms and Floor
return
remaining
copies to client
4. Affixes one 4. Accepts and None Frontline Staff
and two (2) on all application LO/Inspectornd1,
photocopies forms with date of 2) CPD, 2
of claim. Floor
assessment
111
Processing Person
Time Responsible
set of Disposition Form
applications (TDF) in one (1) copy
form and for processing.
submits the
same to CPD
5. Receives one 5. Endorses one None Frontline Staff

and Establishment ID, 2)
supporting encoding in CPD, 2nd Floor
documents database and
filing.
5.1 Endorse None 1 Day Engr. 1, 2,

application to LO/Inspector 1,
Project 2)
Development & CPD, 2nd Floor
Management
Evaluation
Division for
inspection and
evaluation of
SWP
5.2 Prepares letter None Engr. 1, 2,
of Notice of LO/Inspector 1,
Water Permit 2)
Application and CPD, 2nd Floor
endorses to
OGM for
signature
5.3 Receives None 30 Days Engr. 1, 2,
signed letter LO/Inspector 1,
and deliver to 2)
concerned CPD, 2nd Floor
agencies for 15
days posting
and another 15
days for filing of
verified protest.
5.4 If no verified None 1 Day Engr. 1, 2,
protest, LO/Inspector 1,
prepares SWP, 2)
transmittal CPD, 2nd Floor
memo,
evaluation
report and
notification
letter
5.5 If with verified None Engr. 1, 2,
protest, LO/Inspector 1,
prepares letter 2)
of disapproval CPD, 2nd Floor
and endorses to
LAD for
appropriate
action.
112
Processing Person
Time Responsible
inspection
report from
PDMED,
supporting
documents,
SWP,
transmittal
memo,
evaluation
report, and
notification
letter
5.6.1 If in order,
affixes
initial in
transmittal
memo
and SWP
5.6.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval

2nd Floor
5.7.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
5.7.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
5.8.1 If in order,
113
Processing Person
Time Responsible
approves
and signs
SWP
5.8.2 If not in
order,
return to
ERD for
appropriat
e action.
5.9 Scans SWP, None Staff, OGM, 4th

affixes security Floor
code / dry
sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release
6. Presents 6. Releases 1 Day Clerk 3, CPD,

Authorization approved SWP / 2nd Floor
Notice of Denial.
Letter,
photocopy of Records in logbook
valid ID of and encodes the
person who released SWP.
issued the
Authorization Explain the SWP
conditions to the
Letter and proponent.
photocopy of
ID of Note: annual resource user
representativ fee indicated in the SWP must
e be paid first before releasing
of SWP
2. Receives
SWP / Notice
of Denial
Total processing time (acceptance to approval)
20 working days
Note: 20 working days processing
time will start only after the 30 days
posting lapses (15 days posting and
15 days for filing of verified protest)
114
Fees:
1. Application/Filing Fee
1.1 Communal/Individual - PhP 550.00
1.2 National/Corporation - PhP 7,200.00
2. Annual Water Charges
CLASSIFICATION WITHDRAWAL COST/LPS (IN PhP)

Base Not More than More than More
Cost more 10 lps but 50 lps but than
than 10 not not 7,000
lps exceeding exceeding lps
50 lps 7,000 lps
Communal/Individual 500 3.30 5.10 6.60 8.40
National/Corporation 5,000 6.60 10.20 13.20 16.80
115
24. Surface Water Permit (SWP) – Irrigation/Agricultural Use
(Renewal)

Government

LLDA Building
Copy of previously issued SWP (2 clear photocopy Applicant
for submission, 1 photocopy as receiving copy)

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
6.1 Evaluates None Frontline Staff
Licensing
application form
116
Processing Person
Time Responsible
and Officer
requirements (LO)/Inspector
1, 2)
prescribed
evaluation form
6.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
6.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
assigns Accounting
Approves
assessment
Fees Floor
Section
four (4) copies Accountant,
of assessment Accounting
forms and two Section, FD, 3rd
(2) copies of Floor
application form
photocopies of Accountant,
assessment Accounting
and application Section, FD, 3rd
117
Processing Person
Time Responsible
forms and Floor
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

set of copy for encoding (Engr. 1, 2,
application in database and LO/Inspector 1,
and filing. 2)
supporting CPD, 2nd Floor
documents
9.1 Prepares SWP, None 1 Day Engr. 1, 2,

transmittal LO/Inspector 1,
memo, and 2)
notification CPD, 2nd Floor
letter.
SWP,
transmittal
memo, and
notification
letter
9.2.1 If in order,
affixes
initial in
transmittal
memo
and SWP
9.2.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval
2nd Floor
118
Processing Person
Time Responsible
9.3.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
9.3.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
9.4.1 If in order,
approves
and signs
SWP
9.4.2 If not in
order,
return to
ERD for
appropriat
e action.
9.5 Scans SWP, None Staff, OGM, 4th

affixes security Floor
code / dry
sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
conditions to the
photocopy of
119
Processing Person
Time Responsible
fee indicated in the SWP must
representativ
be paid first before releasing
e of SWP
3. Receives
SWP / Notice
of Denial
20 working days
Fees:
Fees:
1. Application/Filing Fee
1.1 Communal/Individual - PhP 550.00
1.2 National/Corporation - PhP 7,200.00

50 lps 7,000 lps
Communal/Individual 500 3.30 5.10 6.60 8.40
National/Corporation 5,000 6.60 10.20 13.20 16.80
120
25. Surface Water Permit (SWP) – Domestic Use (New)

Government

LLDA Building
receiving copy)



121
Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
10.1 Evaluate None Frontline Staff
s accomplished (Engr. 1, 2,
Licensing
and (LO)/Inspector
requirements 1, 2)
prescribed
evaluation form
10.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
10.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
and signs Chief/OIC/Engr.
2 floor
122
Processing Person
Time Responsible
Approves
assessment
Fees Floor
Section
11.1 Reprodu None Operator,
ces Accountant,
four (4) copies Accounting
of assessment Section, FD, 3rd
forms and two Floor
(2) copies of
application form
11.2 Retain None Operator,
two (2) Accountant,
photocopies of Accounting
forms and
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

filing.

Project 2)
Management
Evaluation
Division for
inspection and
evaluation of
SWP
123
Processing Person
Time Responsible
13.2 Prepares None Engr. 1, 2,
letter of Notice LO/Inspector 1,
of Water Permit 2)
endorses to
OGM for
signature
and deliver to 2)
agencies for 15
days posting
and another 15
days for filing of
verified protest.
13.4 If no None 1 Day Engr. 1, 2,
verified protest, LO/Inspector 1,
prepares SWP, 2)
memo,
evaluation
report and
notification
letter
13.5 If with None Engr. 1, 2,
prepares letter 2)
and endorses to
LAD for
appropriate
action.
124
Processing Person
Time Responsible
and evaluates Chief/OIC,
inspection
report from
PDMED,
supporting
documents,
SWP,
transmittal
memo,
evaluation
report, and
notification
letter
13.6.1 If in order,
affixes
initial in
transmittal
memo
and SWP
13.6.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval

2nd Floor
13.7.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
13.7.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
13.8.1 If in order,
125
Processing Person
Time Responsible
approves
and signs
SWP
13.8.2 If not in
order,
return to
ERD for
appropriat
e action.
13.9 Scans None Staff, OGM, 4th

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
conditions to the
photocopy of
of SWP
4. Receives
SWP / Notice
of Denial
20 working days
Fees:
Registration for Domestic Use - PhP 100.00
126
26. Surface Water Permit (SWP) – Domestic Use (Renewal)

Government

LLDA Building

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
127
Processing Person
Time Responsible
requirements 1, 2)
prescribed
evaluation form
14.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
14.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
128
Processing Person
Time Responsible
forms and
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

and filing. 2)
documents
17.1 Prepares None 1 Day Engr. 1, 2,

SWP, LO/Inspector 1,
transmittal 2)
memo, and CPD, 2nd Floor
notification
letter.
SWP,
transmittal
memo, and
notification
letter
17.2.1 If in order,
affixes
initial in
transmittal
memo
and SWP
17.2.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval
129
Processing Person
Time Responsible
2nd Floor
17.3.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
17.3.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
17.4.1 If in order,
approves
and signs
SWP
17.4.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
130
Processing Person
Time Responsible
Letter and conditions to the
photocopy of proponent.
ID of
Note: annual resource user
of SWP
5. Receives
SWP / Notice
of Denial
20 working days
Fees:
Registration for Domestic Use - PhP 7,200.00
131
27. Surface Water Permit (SWP) – Fisheries Use (New)

Government

LLDA Building
receiving copy)

receiving copy)
132
Clearance from LLDA (LLDA Clearance, LLDA

Discharge Permit, Shoreland Certification, etc.) (2 llda.gov.ph
receiving copy)
Clearance from existing dam/reservoir operated by NIA, NPC
NIA, NPC and other government entities (for www.nia.gov.ph;
fisheries located upstream not within of said www.napocor.gov.ph
existing dam/reservoir (2 clear photocopy for

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
requirements 1, 2)
prescribed
evaluation form
18.1.1 If the
document
s are
133
Processing Person
Time Responsible
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
18.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
forms and
return
remaining
copies to client
134
Processing Person
Time Responsible
photocopies forms with date of 2) CPD, 2nd
of claim. Floor
assessment
submits the
same to CPD

filing.

Project 2)
Management
Evaluation
Division for
inspection and
evaluation of
SWP
of Water Permit 2)
endorses to
OGM for
signature
and deliver to 2)
agencies for 15
days posting
and another 15
days for filing of
verified protest.
prepares SWP, 2)
memo,
evaluation
report and
notification
letter
prepares letter 2)
135
Processing Person
Time Responsible
and endorses to
LAD for
appropriate
action.
inspection
report from
PDMED,
supporting
documents,
SWP,
transmittal
memo,
evaluation
report, and
notification
letter
21.6.1 If in order,
affixes
initial in
transmittal
memo
and SWP
21.6.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval

2nd Floor
21.7.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
21.7.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
136
Processing Person
Time Responsible
document Manager,
OGM, 4th Floor
21.8.1 If in order,
approves
and signs
SWP
21.8.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
conditions to the
photocopy of
of SWP
6. Receives
SWP / Notice
of Denial
20 working days
137
Fees:
1. Application/Filing Fee - PhP 7,200.00

50 lps 7,000 lps
Fisheries 500 3.30 5.10 6.60 8.40
138
28. Surface Water Permit (SWP) – Fisheries Use (Renewal)

Government

LLDA Building

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
139
Processing Person
Time Responsible
requirements 1, 2)
prescribed
evaluation form
22.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
22.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
140
Processing Person
Time Responsible
forms and
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

and filing. 2)
documents

transmittal 2)
notification
letter.
SWP,
transmittal
memo, and
notification
letter
25.2.1 If in order,
affixes
initial in
transmittal
memo
and SWP
25.2.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval
141
Processing Person
Time Responsible
2nd Floor
25.3.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
25.3.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
25.4.1 If in order,
approves
and signs
SWP
25.4.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
142
Processing Person
Time Responsible
ID of
of SWP
7. Receives
SWP / Notice
of Denial
20 working days
Fees:

Base Not more More than More than More
Cost than 10 10 lps but 50 lps but than
lps not not 7,000 lps
exceeding exceeding
50 lps 7,000 lps
Fisheries 500 3.30 5.10 6.60 8.40
143
29. Surface Water Permit (SWP) – Industrial Use (New)

Government

LLDA Building
receiving copy)

receiving copy)
144

receiving copy)

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
requirements 1, 2)
prescribed
evaluation form
26.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
145
Processing Person
Time Responsible
evaluation
form and
proceed
to the
next step.
26.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
forms and
return
remaining
copies to client
of claim. Floor
assessment
146
Processing Person
Time Responsible
submits the
same to CPD

filing.

Project 2)
Management
Evaluation
Division for
inspection and
evaluation of
SWP
of Water Permit 2)
endorses to
OGM for
signature
and deliver to 2)
agencies for 15
days posting
and another 15
days for filing of
verified protest.
prepares SWP, 2)
memo,
evaluation
report and
notification
letter
prepares letter 2)
and endorses to
LAD for
appropriate
action.
147
Processing Person
Time Responsible
inspection
report from
PDMED,
supporting
documents,
SWP,
transmittal
memo,
evaluation
report, and
notification
letter
29.6.1 If in order,
affixes
initial in
transmittal
memo
and SWP
29.6.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval

2nd Floor
29.7.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
29.7.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
29.8.1 If in order,
148
Processing Person
Time Responsible
approves
and signs
SWP
29.8.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
conditions to the
photocopy of
of SWP
8. Receives
SWP / Notice
of Denial
20 working days
Fees:
149

exceeding exceeding
50 lps 7,000 lps
Industrial 5,000 12.30 18.95 24.55 30.55
150
30. Surface Water Permit (SWP) – Industrial Use (Renewal)

Government

LLDA Building

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
151
Processing Person
Time Responsible
requirements 1, 2)
prescribed
evaluation form
30.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
30.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
152
Processing Person
Time Responsible
forms and
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

and filing. 2)
documents

transmittal 2)
notification
letter.
SWP,
transmittal
memo, and
notification
letter
33.2.1 If in order,
affixes
initial in
transmittal
memo
and SWP
33.2.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval
153
Processing Person
Time Responsible
2nd Floor
33.3.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
33.3.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
33.4.1 If in order,
approves
and signs
SWP
33.4.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
154
Processing Person
Time Responsible
ID of
of SWP
9. Receives
SWP / Notice
of Denial
20 working days
Fees:

50 lps 7,000 lps
Industrial 5,000 12.30 18.95 24.55 30.55
155
31. Surface Water Permit (SWP) – Livestock Use (New)

Government

LLDA Building
receiving copy)

receiving copy)
156

receiving copy)

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
requirements 1, 2)
prescribed
evaluation form
34.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
157
Processing Person
Time Responsible
evaluation
form and
proceed
to the
next step.
34.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
forms and
return
remaining
copies to client
of claim. Floor
assessment
158
Processing Person
Time Responsible
submits the
same to CPD

filing.

Project 2)
Management
Evaluation
Division for
inspection and
evaluation of
SWP
of Water Permit 2)
endorses to
OGM for
signature
and deliver to 2)
agencies for 15
days posting
and another 15
days for filing of
verified protest.
prepares SWP, 2)
memo,
evaluation
report and
notification
letter
prepares letter 2)
and endorses to
LAD for
appropriate
action.
159
Processing Person
Time Responsible
inspection
report from
PDMED,
supporting
documents,
SWP,
transmittal
memo,
evaluation
report, and
notification
letter
37.6.1 If in order,
affixes
initial in
transmittal
memo
and SWP
37.6.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval

2nd Floor
37.7.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
37.7.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
37.8.1 If in order,
160
Processing Person
Time Responsible
approves
and signs
SWP
37.8.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
conditions to the
photocopy of
of SWP
10. Receives
SWP / Notice
of Denial
20 working days
Fees:
161

50 lps 7,000 lps
Livestock 500 3.30 5.10 6.60 8.40
162
32. Surface Water Permit (SWP) – Livestock Use (Renewal)

Government

LLDA Building

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
163
Processing Person
Time Responsible
requirements 1, 2)
prescribed
evaluation form
38.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
38.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
164
Processing Person
Time Responsible
forms and
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

and filing. 2)
documents

transmittal 2)
notification
letter.
SWP,
transmittal
memo, and
notification
letter
41.2.1 If in order,
affixes
initial in
transmittal
memo
and SWP
41.2.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval
165
Processing Person
Time Responsible
2nd Floor
41.3.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
41.3.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
41.4.1 If in order,
approves
and signs
SWP
41.4.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
166
Processing Person
Time Responsible
ID of
of SWP
11. Receives
SWP / Notice
of Denial
20 working days
Fees:

50 lps 7,000 lps
Livestock 500 3.30 5.10 6.60 8.40
167
33. Surface Water Permit (SWP) – Municipal Use (New)

Government

LLDA Building
receiving copy)

receiving copy)
168

Certificate of Conformance from LWUA (for Water LWUA
Districts only) (2 clear photocopy for submission, 1 www,lwua.gov.ph
Certificate of Registration (if Barangay Waterworks Applicant
Association, Rural Waterworks and Sanitation
Association) (2 clear photocopy for submission, 1
Subdivision Plan (if applicable) (2 clear photocopy Applicant
Endorsement from the Sangunian Bayan and Sangunian Bayan/Sangunian
Panlalawigan/Regional Development Council Panlalawigan
endorsement (For LGU-managed water supply
facilities) (2 clear photocopy for submission, 1

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
requirements 1, 2)
169
Processing Person
Time Responsible
prescribed
evaluation form
42.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
42.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
170
Processing Person
Time Responsible
forms and
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

filing.

Project 2)
Management
Evaluation
Division for
inspection and
evaluation of
SWP
of Water Permit 2)
endorses to
OGM for
signature
and deliver to 2)
agencies for 15
days posting
and another 15
days for filing of
verified protest.
prepares SWP, 2)
memo,
evaluation
171
Processing Person
Time Responsible
report and
notification
letter
prepares letter 2)
and endorses to
LAD for
appropriate
action.
inspection
report from
PDMED,
supporting
documents,
SWP,
transmittal
memo,
evaluation
report, and
notification
letter
45.6.1 If in order,
affixes
initial in
transmittal
memo
and SWP
45.6.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval

2nd Floor
45.7.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
172
Processing Person
Time Responsible
45.7.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
45.8.1 If in order,
approves
and signs
SWP
45.8.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
conditions to the
photocopy of
of SWP
12. Receives
SWP / Notice
of Denial
173
Processing Person
Time Responsible
20 working days
Fees:
A. Application/Filing Fee
a. Level I and II - PhP 550.00
b. Level III - PhP 7,200.00
B. Annual Water Charges

exceeding exceeding
50 lps 7,000 lps
Levels I and II 500 6.60 10.20 13.20 16.80
Level III 5,000 6.60 10.20 13.20 16.80
174
34. Surface Water Permit (SWP) – Municipal Use (Renewal)

Government

LLDA Building

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
175
Processing Person
Time Responsible
requirements 1, 2)
prescribed
evaluation form
46.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
46.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
176
Processing Person
Time Responsible
forms and
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

and filing. 2)
documents

transmittal 2)
notification
letter.
SWP,
transmittal
memo, and
notification
letter
49.2.1 If in order,
affixes
initial in
transmittal
memo
and SWP
49.2.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval
177
Processing Person
Time Responsible
2nd Floor
49.3.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
49.3.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
49.4.1 If in order,
approves
and signs
SWP
49.4.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
178
Processing Person
Time Responsible
ID of
of SWP
13. Receives
SWP / Notice
of Denial
20 working days
Fees:
C. Application/Filing Fee
a. Level I and II - PhP 550.00
b. Level III - PhP 7,200.00
D. Annual Water Charges

exceeding exceeding
50 lps 7,000 lps
Levels I and II 500 6.60 10.20 13.20 16.80
Level III 5,000 6.60 10.20 13.20 16.80
179
35. Surface Water Permit (SWP) – Power Generation Use (New)

Government

LLDA Building
receiving copy)

receiving copy)
180

Initial Permit from DOE pursuant to R.A. No. 7156 DOE
(2 clear photocopy for submission, 1 photocopy as https://www.energy.gov
receiving copy)

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
requirements 1, 2)
prescribed
evaluation form
50.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
181
Processing Person
Time Responsible
form and
proceed
to the
next step.
50.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
forms and
return
remaining
copies to client
of claim. Floor
assessment
182
Processing Person
Time Responsible
submits the
same to CPD

filing.

Project 2)
Management
Evaluation
Division for
inspection and
evaluation of
SWP
of Water Permit 2)
endorses to
OGM for
signature
and deliver to 2)
agencies for 15
days posting
and another 15
days for filing of
verified protest.
prepares SWP, 2)
memo,
evaluation
report and
notification
letter
prepares letter 2)
and endorses to
LAD for
appropriate
action.
183
Processing Person
Time Responsible
inspection
report from
PDMED,
supporting
documents,
SWP,
transmittal
memo,
evaluation
report, and
notification
letter
53.6.1 If in order,
affixes
initial in
transmittal
memo
and SWP
53.6.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval

2nd Floor
53.7.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
53.7.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
53.8.1 If in order,
184
Processing Person
Time Responsible
approves
and signs
SWP
53.8.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
conditions to the
photocopy of
of SWP
14. Receives
SWP / Notice
of Denial
20 working days
Fees:
185

50 lps 7,000 lps
Power Generation 5,000 3.30 5.10 6.60 8.40
186
36. Surface Water Permit (SWP) – Power Generation Use
(Renewal)

Government

LLDA Building

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
application form
187
Processing Person
Time Responsible
and Officer
1, 2)
prescribed
evaluation form
54.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
54.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
188
Processing Person
Time Responsible
two (2) Accountant,
forms and
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

and filing. 2)
documents

transmittal 2)
notification
letter.
SWP,
transmittal
memo, and
notification
letter
57.2.1 If in order,
affixes
initial in
transmittal
memo
and SWP
57.2.2 If not in
order,
return the
same to
case
handler
189
Processing Person
Time Responsible
Endorses to ERD
and approval
2nd Floor
57.3.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
57.3.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
57.4.1 If in order,
approves
and signs
SWP
57.4.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
190
Processing Person
Time Responsible
issued the
conditions to the
photocopy of
of SWP
15. Receives
SWP / Notice
of Denial
20 working days
Fees:
E. Application/Filing Fee - PhP 7,200.00
F. Annual Water Charges

50 lps 7,000 lps
Power Generation 5,000 3.30 5.10 6.60 8.40
191
37. Surface Water Permit (SWP) – Other Uses (Recreation,
Commercial, Memorial Parks, Environmental Etc.) (New)

Government

LLDA Building
receiving copy)

receiving copy)
192

receiving copy)
Certificate of Potability (including Physical and Applicant
Chemical Analysis of water)

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
and (LO)/Inspector
requirements 1, 2)
prescribed
evaluation form
58.1.1 If the
document
s are
complete,
prepares
193
Processing Person
Time Responsible
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
58.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
two (2) Accountant,
forms and
return
remaining
copies to client
of claim. Floor
194
Processing Person
Time Responsible
assessment
submits the
same to CPD

filing.

Project 2)
Management
Evaluation
Division for
inspection and
evaluation of
SWP
of Water Permit 2)
endorses to
OGM for
signature
and deliver to 2)
agencies for 15
days posting
and another 15
days for filing of
verified protest.
prepares SWP, 2)
memo,
evaluation
report and
notification
letter
prepares letter 2)
and endorses to
LAD for
195
Processing Person
Time Responsible
appropriate
action.
inspection
report from
PDMED,
supporting
documents,
SWP,
transmittal
memo,
evaluation
report, and
notification
letter
61.6.1 If in order,
affixes
initial in
transmittal
memo
and SWP
61.6.2 If not in
order,
return the
same to
case
handler
Endorses to ERD
and approval

2nd Floor
61.7.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
61.7.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
196
Processing Person
Time Responsible
OGM, 4th Floor
61.8.1 If in order,
approves
and signs
SWP
61.8.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
issued the
conditions to the
photocopy of
of SWP
16. Receives
SWP / Notice
of Denial
20 working days
Fees:
197

50 lps 7,000 lps
Others 5,000 12.30 18.95 24.55 30.55
198
38. Surface Water Permit (SWP) – Other Uses (Recreation,
Commercial, Memorial Parks, Environmental Etc.) (Renewal)

Government

LLDA Building

Processing Person
Time Responsible
queuing
number, wait
to be called
form and 1, 2)
requirements
.
Licensing
application form
199
Processing Person
Time Responsible
and Officer
1, 2)
prescribed
evaluation form
62.1.1 If the
document
s are
complete,
prepares
assessme
nt, attach
the filled-
up
evaluation
form and
proceed
to the
next step.
62.1.2 If the
document
s are
incomplet
e, return
the same
to the
applicant
with
assessme
nt and
evaluation
forms
2 floor
Approves
assessment
Fees Floor
Section
ces Accountant,
forms and two Floor
(2) copies of
application form
200
Processing Person
Time Responsible
two (2) Accountant,
forms and
return
remaining
copies to client
of claim. Floor
assessment
submits the
same to CPD

and filing. 2)
documents

transmittal 2)
notification
letter.
SWP,
transmittal
memo, and
notification
letter
65.2.1 If in order,
affixes
initial in
transmittal
memo
and SWP
65.2.2 If not in
order,
return the
same to
case
handler
201
Processing Person
Time Responsible
Endorses to ERD
and approval
2nd Floor
65.3.1 If
approved,
recomme
nds
approval
of SWP
and
endorses
to OGM
for
approval
65.3.2 If
disapprov
ed, return
to CPD
for
appropriat
e action.
document Manager,
OGM, 4th Floor
65.4.1 If in order,
approves
and signs
SWP
65.4.2 If not in
order,
return to
ERD for
appropriat
e action.

SWP, affixes Floor
security code /
dry sealing,
encodes date of
SWP approval
for posting in
the database
and returns the
same to CPD
for release

Notice of Denial.
Letter,
202
Processing Person
Time Responsible
issued the
conditions to the
photocopy of
of SWP
17. Receives
SWP / Notice
of Denial
20 working days
Fees:
G. Application/Filing Fee - PhP 7,200.00
H. Annual Water Charges

50 lps 7,000 lps
Others 5,000 12.30 18.95 24.55 30.55
203
39. Issuance of Fishcage or Fishpen Permit (PTO) / Lake
Occupancy Permit (LOP)
Refers to the permit issued by the Authority for the installation of aquaculture
structure (fishpen or fishcage) within Laguna de Bay and Seven Crater Lakes
Division Clearances and Permits Division (CPD)

Type of Transaction G2B-Government to Business; G2C-Government to Citizen
Who May Avail Legitimate individual or operator or group of individuals
(Corporation or Cooperative) who puts up an aquaculture
structure which is designed for rearing, growing or raising of
fish

LAGUNA DE BAY
A. For aquastructures (Fishcage/Fishpen) with an
area of less than 20 has owned and operated by
individual or Cooperative or Corporation
1. Duly accomplished, signed and notarized http://llda.gov.ph//
application form (1 photocopy for submission Frontline Desk of Clearances
and 1 as receiving copy of applicant) and Permits Division (CPD),
2nd Floor LLDA Bldg
2. For individual: Fishermen’s Registration ID or For Fishermen’s ID: Office of
Certificate of Registration from Department of the General Manager (OGM),
Trade and Industry or For Cooperative: 4th Floor, LLDA Bldg
Certificate of Registration from Cooperative
Development Authority (CDA) or For For Business Registration:
Corporation: Securities and Exchange Office of the DTI/CDA/SEC
Commission (SEC) Registration or Certificate www.dti.gov.ph;
of Good Standing/General Information Sheet www.cda.gov.ph;
(GIS) (1 photocopy for submission and 1 as www.sec.gov.ph;
receiving copy); to present original copy for
authentication)
3. Barangay Clearance (1 photocopy for Office of the Barangay
submission); to present original copy for Chairman where the
authentication aquastructure is located
Additional documents for aquastructure with 5-ha
area and above;
4. Business/Mayor’s Permit (1 photocopy for Business Permitting and
submission and 1 photocopy as receiving Licensing Office (BPLO) of
copy); to present original copy for the Municipality/City/Office of
authentication the Municipal/City Mayor
5. Latest Income Tax Return, stamped by the BIR Office of the BIR that handles
or the bank; (1 photocopy for submission and the matter or the bank where
1 as receiving copy) the operator has an account
6. For Cooperative or Corporation only: Latest Office of the BIR that handles
Financial Statements (Balance Sheet and the matter or the bank where
204
Income Statement), stamped received by the the operator has an account
BIR or the bank (1 photocopy for submission
and 1 as receiving copy)
B. For Aquastructures with an area of 20 hectares
(Fishpen) owned and operated by a Corporation
1. Duly accomplished, signed and notarized http://llda.gov.ph//
application form (1 photocopy for submission Frontline Desk of Clearances
and 1 as receiving copy of applicant) and Permits Division (CPD),
2nd Floor LLDA Bldg
authentication) aquastructure is located
submission and 1 photocopy as receiving copy) Licensing Office (BPLO) of
Permit; to present original copy for the Municipality/City/Office of
4. Securities and Exchange Commission (SEC) Office of the SEC handling
Registration or Certificate of Good business registration;
Standing/General Information Sheet (GIS) (1 www.sec.gov.ph
photocopy for submission and 1 as receiving
copy); to present original copy for
authentication)
5. Latest Income Tax Return, stamped by the BIR Office of the BIR that handles
or the bank; (1 photocopy for submission and the matter or the bank where
1 as receiving copy) the operator has an account
6. Latest Financial Statements (Balance Sheet Office of the BIR that handles
and Income Statement), stamped received by the matter or the bank where
the BIR or the bank (1 photocopy for the operator has an account
submission and 1 as receiving copy)
SEVEN CRATER LAKES
For Fishcage/Fishpen
1. Duly accomplished and signed application form http://llda.gov.ph//
(1 photocopy for submission and 1 as Frontline Desk of Clearances
receiving copy of applicant) and Permits Division (CPD),
2nd Floor LLDA Bldg
authentication aquastructure is located
submission and 1 photocopy as receiving Licensing Office (BPLO) of
copy); to present original copy for the Municipality/City/Office of
4. Community Tax Certificate Office of the LGU or
Barangay
Documents Needed in Claiming of approved
permit
ID of Company representative and Representative
205
presented during releasing of PTO/LOP
ID of person who issued the Authorization Authorized signatory
releasing of PTO/LOP
Processing Person
Time Responsible
1. Secures 1. None None 1 day
queuing
number and
wait to be
called
2. Secures, 2. Accepts None Frontliner,
fills-up and accomplished Licensing
submits application form Officer nd
1 or 2,
application and CPD, 2 Floor
form and documentary
documentar requirements
y
requirement
s
2.1 Reviews and None Frontliner,
evaluates Licensing
accomplished Officer nd
1 or 2,
application CPD, 2 Floor
form (includes
explanation of
requirements
and process)
2.1.1 If the
documents
and
information
are
complete
proceed
with the
next step
2.1.2 If the
documents
and
information
are
incomplete,
return the
application
with the
schedule of
FC/FP fees
2.2 Checks and Frontliner,
verifies FC/FP Licensing
status and Officer 1 or 2,
area in the
report of CPD, 2nd Floor
Surveillance
and Monitoring
Division (SMD)
and map in the
google earth
206
Processing Person
Time Responsible
2.2 Endorses the Frontliner,
application to Licensing
the Officer 1 or 2,
Enforcement CPD, 2nd Floor
Division (ED)
and Legal
Adjudication
Division (LAD)
for verification
of FC/FP
status
3. Receives 3. Check and Special
the verifies FC/FP Agent/Field
application status (if with Inspector, ED,
and notice/order 2nd Floor
proceeds to issued)
ED and
LAD for
status
verification
3.1 Check and Staff, LAD, 2nd
verifies FC/FP Floor
status (if with
notice/order
issued)
4. Bring back 4. Assesses FC/FP Laguna de Bay Frontliner,
the fees and Fishpen Permit :
Licensing
application to endorses to Processing Fee: Officer nd
1 or 2,
the CPD Finance Division Individual- P300 CPD, 2 Floor
(FD) for final Cooperative-P500
assessment of Corporation-
fees P1,000
Regulatory Fee:
P6,000/ha.
FishcagePermit:
Processing Fee:
P200
Regulatory Fee
P4,200/ha.
SevenCraterLakes
Fishcage/Fishpen
Permit
Processing Fee
P200
Regulatory Fee
P.60/m2
(2.5% per month

to be incurred for
Fishcage/Fishpen
surcharges with
arrears)
(penalty or fine to
be imposed for
Fishcage/Fishpen
with
cases/violations)
4.1 Reviews and Division
signs the Chief/OIC/
FC/FP fees Engr. 3/LO 3,
CPD, 2nd Floor
207
Processing Person
Time Responsible
assessment
4.2 Prepares final Finance
assessment Officer/Accoun
and assigns tant,
FC/FP Accounting
assessment Section FD,
control number 3rd Floor
Approves
assessment
(includes the
review and
evaluation of
data used in
the
computation of
fees and
records in the
ledger)
5. Pays the 5. Receives Cashier, FD,
FC/FP Fees payment and 3rd Floor
issues Official
Receipt (OR)
(includes
checking of bills
to determine
genuineness,
encodes OR
number, date
and amount
paid)
5.1 Reproduces Operator,
our (4) copies Finance
of the Division, 3rd
assessment Floor
form and three
(3) copies of
the application
form
5.2 Retains two (2) Operator,
and one (1) Floor
copy of the
application form
and return the
remaining
copies to the
applicant
5. Affixes 6. Accepts and Frontliner,
assessment stamps Licensing
form and received on the Officer nd
1 or 2,
copy of OR application and CPD, 2 Floor
in each set date received
of the
applications
and submits
the same to
208
Processing Person
Time Responsible
CPD
6.1 Evaluates the 10 days Case Handler

application (Licensing
Officer nd
1 or 2),
CPD, 2 Floor
6.1.1 If the
documents
are complete
and in order,
proceeds
with the
preparation
of the
transmittal
memo,
PTO/LOP
and the
notification
letter
6.1.2 If documents
are
incomplete,
prepare a
notification
letter
6.2 Checks and 2 days Division

reviews Chief/OIC,
documents CPD
6.2.1 If in order
signs the
transmittal
memo, and
endorses
documents
to the ERD
for approval
6.2.2 If
incomplete,
return to the
case handler
6.3 Checks and 3 days Department

reviews Manager,
documents ERD, 3rd Floor
6.3.1 If approved,
affix initials
in the permit
and
notification
letter and
recommends
approval of
the OGM
6.3.2 If
209
Processing Person
Time Responsible
disapproved
, return to
the CPD for
correspondin
g action
6.4 Checks and 3 days General
reviews Managerth
documents OGM, 4
Floor
6.4.1 If in order,
approves
and signs
the permit
and
notification
letter
6.4.2 If not in
order, return
to the ERD
6.5 Scans permit, Staff, OGM,

affixes 4th Floor
security
code/dry
seals,
encodes date
of permit
approval for
posting in the
data base and
returns the
same to the
CPD
7. Presents 7. Releases 1 Day Clerk 3 CPD,
Authorizati approved 2nd Floor
PTO/LOP/
on Letter, Notice of
photocopy Denial
of valid ID
of person Records in
who issued logbook and
explains the
the permit
Authorizati conditions to
on Letter the client
and
photocopy
of ID of
representat
ive
Receives
PTO/LOP /
Notice of
Denial
210
Processing Person
Time Responsible
Total processing time: (Acceptance to approval) 20 Days
211
40. Issuance of Repair Clearance (Permit to Repair
Fishcage/Fishpen)
Refers to the clearance issued by the Authority to the owner/operator of
aquastructure in the Laguna de Bay or Seven Crater Lakes to undergo repair of their
aquastructure
Classification G2C-Government to Citizen

Type of Transaction Complex
Who May Avail Legitimate individual or group of individuals or operators who
puts up an aquaculture structure for rearing, growing and
raising of fish.

1. Duly filled-up and signed application form (1 http://llda.gov.ph//
photocopy for submission and 1 as Frontline Desk of Clearances
receiving copy) and Permits Division (CPD),
2nd Floor LLDA Bldg
Processing Person
Time Responsible
1. Secures 1. None 1 day None
queuing
number and
wait to be called
2. Secures, 2. Receives the Frontiner,

fills-up, and application and Licensing
submits evaluates Officer 1 or 2,
application form CPD, 2nd Floor
2.1 If the
application is
completely and
accurately filled-
up, proceed with
the next step
2.2 If incomplete,
returns the
application to the
operator
3. Prepares Case Handler

the report (Licensing
on Officer 1 or 2),
evaluation CPD, 2nd Floor
and
212
Processing Person
Time Responsible
clearance
and,
endorses to
the Division
Chief /OIC,
CPD
4. Reviews and Division

signs the report on Chief/OIC,
evaluation and CPD, 2nd Floor
endorses along
with the clearance
to the ERD
5. Checks and 2 days Department

affix initials in the Manager,
clearance and ERD, 2nd Floor
recommends
approval of the
OAGM/AGM
6. Reviews the
application 3 days Assistant
General
6.1 If the Manager,
application is OAGM, 4th
approved, signs Floor
the clearance
6.2 If
disapproved,
returns the
application to the
ERD
7. Scans 1 Day Clerk, OAGM,

clearance, affixes 4th Floor
security code/dry
seals, encodes
date of clearance
approval and
encodes in the
data base and
returns issued
clearance to the
CPD
8. Records in the Clerk,
213
Processing Person
Time Responsible
logbook and Licensing
releases the Officer 1 or 2,
Clearance to the CPD, 2nd Floor
operator
3. Receives the
Repair
Clearance
Total processing time (acceptance to approval): 7 Days
214
Environmental Compliance Office
External Service
215
41. Accreditation of Pollution Control Officers (PCO) and
Issuance of PCO ID
This service is for the biological analyses of water samples submitted by external
clients such as researchers, students, private individuals/companies, other
Government offices, etc.
Division Environmental Compliance Office (ECO)

Government
Who May Avail Pollution Control Officers of the establishment, with written
designation, possessing any of the following minimum
qualifications, as follows:
1. Licensed Engineer of appropriate discipline; or a graduate

of any four (4) year course, or
2. Has been in the company for the past three (3) years in a
supervisory position, or
3. Owner or Manager of the establishment, regardless of
professional qualifications.
Checklist of Requirement Where to Secure

Duly accomplished and notarized Application http://llda.gov.ph/ / frontline
Form signed by the designated PCO and desk of Environmental
CEO/President/Owner/Plant Manager Compliance Office, LLDA
(1 original for ECO, and 1 photocopy as
Official designation from the Applicant
CEO/President/Owner/Plant Manager
incorporating his/her duties and responsibilities as
company’s Pollution Control Officer
(1 original for ECO, and 1 photocopy as
Certificate of Employment signed by the Applicant
Human Resource Officer and certified correct
by the CEO/President/Owner/Plant Manager.
The Certificate of Employment should state the
ff.: educational qualification (state if license),
current position in the company (state if
supervisory), and years of stay in the
company(1 original for ECO, and 1 photocopy
as applicant’s receiving copy)
Certificate of Attendance in a 40-hour Applicant
training/seminar/workshop from the Continuing
Environmental Education Program (CEEP)
conducted by the LLDA within the last three (3)
months. (1 photocopy for submission, 1
photocopy as receiving copy, 1 original for
216
2x2 picture with white background with Applicant
specimen signature of PCO at the back (1
original)
Processing Person
Time Responsible
Secures and Accepts accomplished None 10 minutes Frontline
submits application form and Staff, ECO,
accomplished necessary 2nd Floor
application requirements.
form and
necessary
requirements.
Evaluates None 30 minutes Frontline
accomplished Staff, ECO,
application form and 2nd Floor
requirements using
form
a. If the documents are
complete, prepares
assessment, attach
the filled-up
evaluation form and
proceed to the next
step.
If the documents are
incomplete, return the
same to the applicant
with assessment and
evaluation forms
Checks and signs None 15 minutes Frontline
assessment Staff, ECO,
2nd Floor
Reviews and assigns None 15 minutes Accountant,
assessment control Accounting
number Section, FD,
3rd Floor
Approves assessment
Pays Accepts payment and Accredita 15 minutes Cashier, FD,
accreditation issues Official Receipt tion Fee : 3rd Floor
and PCO ID P500.00
fees.
and PCO
ID:
P200.00
Reproduces three (3) None 15 minutes Operator,
copies of assessment Finance rd
forms Division, 3
Floor
Retain one (1) None 15 Operator,
photocopy of Finance
217
Processing Person
Time Responsible
assessment and return Division, 3rd
remaining copy to the Floor
client
Affixes one (1) Accepts and stamps None 15 minutes Frontline
original and “received” on all Staff, ECO,
one (1) application forms and 2nd Floor
photocopy of return one set of
assessment application to the
form in each applicant.
set of
applications
and submits Attaches Transaction
the same to Disposition Form
ECO (TDF) in one (1) copy
for processing.
Receives one Prepares PCO None 5 minutes Frontline
set of Accreditation and Staff, ECO,
application and PCO ID and endorses 2nd Floor
supporting to ERD Manager
documents
Reviews documents 30 minutes ERD
 If approved, Manager
recommends
approval of PCO
accreditation and ID
and endorses to
OGM for approval
If disapproved, return
to ECO for
appropriate action
Reviews documents None 2 days GM, OGM,
 If in order, approves 4th Floor
and signs PCO
Accreditation
 If not in order, return

to ERD for
appropriate action.
Scans PCO None 30 minutes Staff, OGM,

Accreditation, affixes 4th Floor
security code, stamps
dry seal
Encodes date of PCO None 10 minutes Staff, ECO,
Accreditation 2nd Floor
approval in the ECO
database.
Presents Releases approved 20 minutes Staff, ECO,
Authorization PCO Accreditation and 2nd Floor
ID / Notice of Denial.
Letter,
218
Processing Person
Time Responsible
photocopy of
valid ID of
person who Records in logbook and
encodes the released
issued the PCO Accreditation and
Authorization ID.
Letter and
photocopy of ID
of
representative.
Receives PCO
Accreditation
and ID / Notice
of Denial
TOTAL: P700.00 7 working days
219
Resource Management and Development
Department-Environmental Laboratory and
Research Division
External Services
220
42. Biological Analyses of Water Samples (External)
This service is for the biological analyses of water samples submitted by external
Division Environmental Laboratory and Research Division (ELRD)

Type of G2C-Government to Citizen
Transaction G2B-Government to Business
G2G-Government to Government
Who May Avail External clients (Researchers, students, private
individuals/companies, other Government offices, etc.)

1. Submission of water samples must be pre-
arranged with the LLDA-ELRD Biology
Section as to the schedule of sampling,
number of water samples, and the biological
parameters to be analyzed
2. Assessment Form (LLDA-ELRD-Form 12) and ELRD- Biology Section

the Chain of Custody Form (LLDA-ELRD- (Biology Room - 4th Floor)
Form-03) (1 Original, 2 Photocopies)
3. Official Receipt of payment for the total cost of

biological analysis (1 Original, 1 Photocopy) LLDA Cashier (finance Division
- 3rd Floor)
4. External clients must observe proper protocol
for the collection, preservation and labeling of
water samples for biological analyses
Processing Person
Time Responsible
1. Secures and 1. Checks the None 15 minutes External Client
fills-up the Chain completeness of the Biology staff
of Custody Form information in the (ELRD Biology
(LLDA-ELRD- Chain of Custody Room – 4th
Form-03) and (COC) Form to Floor)
submits water include the requested
sample/s for of biological
laboratory parameters for
analysis at ELRD analyses and the
Receiving Area water sample/s
submitted for
laboratory analyses
221
Processing Person
Time Responsible
2. Secures the 2. Makes an Assessment 15 minutes External Client
approved assessment of the of fees:
Assessment total cost of biological Number of
Form (LLDA- analyses in the samples x Biology staff
ELRD-Form 12) Assessment Form cost of (ELRD Biology
(LLDA-ELRD-Form analysis in Room – 4th
12) based on the PhP per Floor)
accomplished COC biological
Form. The filled up parameter
Assessment Form based on the Head of Biology
must be signed by the Fees for the Section (ELRD
Biology Staff who Biological Biology Room –
made the assessment, Analyses of 4th Floor)
checked and signed Water
by the Head-Biology Samples
Section, and approved Division Chief
by the ELRD Division III, ELRD
Chief (ELRD Head
Office- 4th Floor)
3. Pays the 3. Receives payment Total cost 15 minutes External Client
total cost of the and issues official biological
biological receipt (OR) analyses of
analyses as LLDA-
indicated in the water
Cashier
approved samples
(Finance
Assessment indicated in
Form Division, 3rd
the
Assessment Floor)
Form
4. Submits 4. Receives the water None 15 minutes External Client

photocopies of sample/s for biological
Assessment analyses after the
Form and Official External Client Biology staff
Receipt to the furnished the (ELRD Biology
Biology Section photocopies of the Room – 4th
approved Assessment Floor)
Form and OR.
Laboratory sample
number is also
assigned and written
in the COC
None 5. Conducts analyses None Phytoplank- Phytoplankton
of the biological ton – 1 day analysis-
sample/s Biologist II and
per sample Biologist I
Zooplank- Zooplankton
ton- 1 day analysis-
222
Processing Person
Time Responsible
per sample Biologist I
Benthos- 2
Benthos
days per analysis-
sample Aquaculturist II
Chlorophyll-
a- 1 day per Chlorophyll- a
analysis-
sample Biologist I
(ELRD Biology
Room – 4th
Floor)
None 6. Prepares and None Raw data Phytoplankton
signs the Raw Data prepared 1 analysis-
on the results of Biologist II and
day after Biologist I
biological analyses analyses
(15 minutes Zooplankton
per sample) analysis-
Biologist I
Benthos
analysis-
Aquaculturist II
Chlorophyll- a
analysis-
Biologist I
(ELRD Biology
Room – 4th
Floor)
None 7. Reviews the Raw None 15 minutes Biology
Data per raw Section Head
(ELRD Biology
data Room – 4th
Floor)
None 8. Prepares and None 15 minutes Phytoplankton

submits per ROLA analysis-
Report of the Biologist II and
Biologist I
Results of
Laboratory
Zooplankton
Analysis analysis-
(ROLA) with Biologist I
the Raw
Data as Benthos
attachment analysis-
223
Processing Person
Time Responsible
Aquaculturist II
Chlorophyll- a
analysis-
Biologist I
(ELRD Biology
Room – 4th
Floor)
None 9. Reviews, verifies None 15 minutes Biology
and signs the ROLA per ROLA Section Head
and endorses it to the (ELRD Biology
Room – 4th
ELRD Head Floor)
None 10. Undertakes final None 5 minutes Division Chief
review and signs the per ROLA of ELRD
ROLA, and endorses (ELRD Head
Office – 4th
it to the Head of Floor)
Resource
Management and
Development
Department (RMDD)
for approval
None 11. Approves by None 5 minutes Resource
signing the ROLA and per ROLA Management
sends it back to ELRD and Devt.
for releasing to the Dept. Head
External Client (RMDD Office -
3rd Floor)
5. Receives the 12. Releases the None 5 minutes ELRD-Biology
approved ROLA Approved ROLA to staff (ELRD
the External Client Biology Room –
4th Floor)
External Client
TOTAL: Total fees: 10 days
sum of the per batch
total of
number of samples,
samples x includes
cost of queuing
analysis time.
per (Phytoplan
biological kton,
parameter Zooplankto
n,
Chlorophyl
l-a,
maximum
224
Processing Person
Time Responsible
of 5
samples
per batch)
(Benthos,
maximum
of 3
samples
per batch)
 Additional
day/time
of
processin
g in case
the batch
of
samples
exceeded
the
number of
samples
per batch
for all
biological
analysis.
Fees for Biological Analyses of Water Samples:
Biological Parameters Cost per Analysis, PhP

Zooplankton 400.00
Benthos 500.00
Phytoplankton 500.00
Chlorophyll “a” 500.00
225
43. Physico-Chemical Analyses of Wastewater Samples (External)
This service is for the physico-chemical analyses of wastewater samples submitted
by external clients such as researchers, students, private individuals/companies,
other Government offices, etc.

Type of Transaction G2C-Government to Citizen, G2B- Government to Business,
G2G-Government to Government
Who May Avail External Clients (Researchers, students, private

1. Submission of water samples must be pre- LLDA-ELRD (4th Floor)
arranged with the LLDA-ELRD Chemistry
Section as to the schedule of sampling, number
of water samples, and the physico-chemical
parameters to be analyzed
2. Assessment Form (LLDA-ELRD-Form 12) and LLDA-ELRD (4th Floor)

the Chain of Custody Form (LLDA-ELRD-Form-
03) (2 original)
3. Official Receipt of payment for the total cost of LLDA Cashier (Finance Division
analysis (1 photocopy) - 3rd Floor)
for the collection, preservation, labeling, and
holding time of wastewater samples for
chemical analyses
Processing Person
Time Responsible
1. Secures and 1. Checks the None 10 minutes External Client
fills-up the Chain information in the Chemist /
of Custody Form Chain of Custody ELRD
(LLDA-ELRD- (COC) Form as to the
Form-03) and requested of physico- Officer of the
submits water chemical parameters Day (ELRD
sample/s for for analyses and the Receiving Area
physic-chemical water sample/s - 4th floor)
analyses at submitted for
ELRD Receiving laboratory analyses
Area
226
2. Secures the 2. Makes an Assessment 10 minutes External Client
approved assessment of the of fees: Chemist / ELRD
Assessment total cost of laboratory Number of Officer of the
Form (LLDA- analyses in the samples x Day (ELRD
ELRD-Form 12) Assessment Form cost of Receiving Area-
(LLDA-ELRD-Form analysis in 4th Floor)
12) based on the PhP per
accomplished COC chemical Head of
Form. The filled up parameter Chemistry
Assessment Form based on the Section (ELRD
must be signed by the Fees for Chemical
Chemistry Staff / Physico- Laboratory - 4th
ELRD Officer of the Chemical Floor)
Day who made the and heavy
assessment, checked Metals ELRD Head at
and signed by the Analyses of ELRD Head
Head-Chemistry Water Office (4th Floor)
Section, and approved Samples
by the ELRD Head
3. Pays the total 3. Receives payment Payment of 5 minutes External Client
cost of the and issues official fees based
physico-chemical receipt (OR) on the total LLDA-Cashier
analyses as cost of (Finance
indicated in the chemical Division, 3rd
approved analyses of Floor)
Assessment water
Form samples
None 4. Receives the water None 5 minutes External Client

sample/s for physico-
chemical analyses Chemist / ELRD
after presentation of Officer of the
the Official Receipt Day (ELRD
(OR) of payment by Receiving Area-
the External Client for 4th Floor)
the analyses.
Laboratory sample
number is also
assigned and it is also
recorded in the log
book.
None 5. Conducts Analyses None Biochemical Chemists/

of the water sample/s Oxygen Analysts
Demand (ELRD
(BOD) -5 Chemical
days Laboratory –
227
4th Floor)
pH,
chloride,
nitrate,
ammonia,
inorganic
phosphate,
Chemical
Oxygen
Demand
(COD), total
suspended
solids
(TSS), oil
and grease
(O/G) and
color –2
days
Heavy
metals – 10
days
None 6. Prepares and None Raw data Chemists/
signs the Raw Data prepared 1 Analysts
on the results of day after (ELRD
physico-chemical analyses Chemical
analyses of water (5 minutes/ Laboratory –
sample/s raw data 4th Floor)
set)
None 7. Reviews the Raw None 5 minutes Chemistry
Data on the results per raw Section Head
of physico-chemical data (ELRD
analyses of water Chemical
sample/s Laboratory- 4th
Floor)
None 8. Prepares and None 5 minutes Data Encoder

submits Report of per ROLA (ELRD
the Results of Chemistry Staff
Laboratory Analysis Office - 4th
(ROLA) with the Floor)
Raw Data as
attachment
None 9. Reviews, verifies None 5 minutes Chemistry
and signs the ROLA per ROLA Section Head
and endorses it to the (ELRD
ELRD Head for final
228
review Chemical
Laboratory- 4th
Floor)
None 10. Undertakes final None 3 minutes ELRD Head at
review and signs the per ROLA (ELRD Head
ROLA, and endorses Office - 4th
it to the Head of Floor)
Resource
Management and
Development
Department (RMDD)
for approval
None 11. Approves by None 3 minutes Manager,
signing the ROLA and per ROLA Resource
sends it back to ELRD Management
for releasing to the and Devt.
External Client Dept. (RMDD
Office - 3rd
Floor)
4. Receives the 12. Releases the None 2 minutes Data Encoder
approved Approved ROLA to (ELRD
ROLA the External Client Chemistry Staff
Office - 4th
Floor)
External Client
TOTAL: Total fees: 10 days
sum of the per batch
total including
number of queuing
samples x time for
cost of physico-
analysis chemical
per analyses;
physico/ 12 days,
chemical per batch
parameter including
queing
time for
physico-
chemical
analyses
+ Heavy
metals
analyses
Fees for Physico-Chemical and Heavy Metals Analyses of Water Samples:
229
Physico-Chemical Parameters Cost per Analysis, PhP
pH 200.00
COD 800.00
BOD5 900.00
DO 500.00
Ammonia 600.00
Nitrate 600.00
Inorganic Phosphate 600.00
Total Solids 600.00
Total Suspended Solids 600.00
Total Dissolved Solids 600.00
Color 200.00
Chloride 400.00
Oil and grease 900.00
Sample Instrumentation, Cost per

Heavy Metals
Preparation, PhP PhP Analysis, PhP
Cadmium 1,000.00 500.00 1,500.00
Copper 1,000.00 500.00 1,500.00
Iron 1,000.00 500.00 1,500.00
Lead 1,000.00 500.00 1,500.00
Nickel 1,000.00 500.00 1,500.00
Zinc 1,000.00 500.00 1,500.00
Chromium,
1,000.00 500.00 1,500.00
hexavalent
230
44. Microbiological Analyses of Wastewater Water Samples
(External)
This service is for the microbiological analyses of wastewater samples submitted by
external clients such as researchers, students, private individuals/companies, other
Type of Transaction G2C-Government to Citizen, G2B- Government to
Business, G2G-Government to Government

3. Submission of water samples must be pre-
arranged with the LLDA-ELRD Microbiology
Section as to the schedule of sampling,
number of water samples, and the
microbiological parameters to be analyzed
4. Assessment Form (LLDA-ELRD-Form 12) and LLDA-ELRD (4th Floor)

the Chain of Custody Form (LLDA-ELRD-
Form-03) (1 original, 1 photocopy)
LLDA- ELRD Microbiology
5. Sampling bottle (sterilized)
Section (4th Floor)
6. Official Receipt of payment for the total cost of
analysis (1 photocopy)

for the collection, preservation, labeling and
holding time of wastewater samples for
microbiological analyses.
8. Submission of Water Samples for analysis:

Monday to Wednesday, 8:00 AM to 2:00 PM.
Processing Person
Time Responsible
1. Request for 1. Makes an Assessment 10 minutes External Client
the assessment of assessment of the of fees: ELRD
total cost of total cost of the Number of Microbiology
microbiological requested samples x Staff -
analyses of microbiological cost of Bacteriologist II/
wastewater analyses in the analysis in Bacteriologist I/
sample/s for Assessment Form
PhP per or Environmental
submission to the (LLDA-ELRD-Form
microbiologi- Management
LLDA-ELRD 12). The
cal Specialist I
accomplished
231
Laboratory Assessment Form parameter (ELRD Receiving
must be signed by based on the Area - 4th Floor )
the Microbiology Staff Fees for the
Head,-
who made the Microbiologic Microbiology
assessment, checked al Analyses
and signed by the Section at
of Water Microbiology
Head-Microbiology
Samples Laboratory (4th
Section, and
approved by the Floor)
ELRD Head
Division Chief of
ELRD (ELRD
Head Office -4th
Floor)
2. Secures the 2. Gives the None 1 minutes External Client
approved approved ELRD
Assessment Assessment Form to Microbiology
Form (LLDA- the External Client Staff -
ELRD-Form 12) for payment of the Bacteriologist II,
total cost of Bacteriologist I/
microbiological or Environmental
analyses Management
Specialist I
(ELRD Receiving
Area - 4th Floor )
3. Have 3 3. Receives Total cost 10 minutes LLDA-Cashier
photocopies of payment and issues microbiolo- (Finance
the approved official receipt (OR) gical Division – 3rd
Assessment
Form and pays analyses of Floor)
the total cost of water
the samples External Client
microbiological indicated in
analyses the
Assessment
Form
4. Have the 4. Provides the None 5 minutes External Client
Official Receipt External Client with ELRD
of payment for sterilized sampling Microbiology
the bottle/s depending on Staff -
microbiological the number of Bacteriologist II,
analyses samples to be Bacteriologist I/
photocopied and submitted for or
submits it analyses, and gives Environmental
together with a instruction on the Management
photocopy of the proper collection, Specialist I
(ELRD
approved preservation and Receiving Area
Assessment labeling of samples - 4th Floor )
Form to the
Microbiology
232
Section
5. Submits water 5. Checks the None 5 minutes ELRD
sample/s for completeness of the Microbiology
microbiological information in the Staff -
analyses at the Chain of Custody Bacteriologist II,
Bacteriologist I/
ELRD Receiving (COC) Form wherein
or
Area and fills-up it is stated therein the Environmental
the Chain of requested of Management
Custody Form microbiological Specialist I
(LLDA-ELRD- parameters for (ELRD
Form-03) analyses. Receiving Area
- 4th Floor )
None 6. Checks the pH None 10 minutes ELRD
and residual Microbiology
chlorine of the Staff -
wastewater Bacteriologist II,
Bacteriologist I/
sample/s and
or
have them Environmental
recorded Management
Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
None 7. Conducts None 5-7 days ELRD

Analysis of the Microbiology
wastewater Staff –
sample/s Sr.
EnvironmentalM
anagement
(Total coliform, Specialist as
Fecal coliform (5 Head,
days) Microbiology
Section
and E. coli Test) Bacteriologist II,
(additional 2 days) Bacteriologist I/
or
Environmental
Management
Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
None 8. Prepares and None 15 minutes ELRD

signs the Raw Data per raw data Microbiology
on the results of Staff –
microbiological
Sr.
analysis
EnvironmentalM
233
anagement
Specialist as
Head,
Microbiology
Section
Bacteriologist II,
Bacteriologist I/
or
Environmental
Management
Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
None 9. Prepares and None 15 minutes ELRD

submits Report of per ROLA Microbiology
the Results of Staff –
Laboratory Sr.
EnvironmentalM
Analysis (ROLA)
anagement
with the Raw Data Specialist as
on the results of Head,
microbiological Microbiology
Section
analysis as Bacteriologist II,
attachment Bacteriologist I/
or
Environmental
Management
Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
None 10. Reviews and None 10 minutes Sr.

verifies the results per ROLA Environmental
of the laboratory Management
analysis, signs the Specialist as
Head,
ROLA and endorse
Microbiology
it to the ELRD Section (ELRD
Head Microbiological
Laboratory- 4th
Floor )
None 11. Reviews and None 3 minutes ELRD Division

signs the ROLA per ROLA Chief (ELRD
and endorses it to Head Office -4th
the Department Floor)
Manager of
Resource
234
Management and
Development
Department
(RMDD) for
approval
None 12. Approves by None 3 minutes Manager,

signing the ROLA per ROLA Resource
and sends it back Management
to ELRD for and Devt. Dept.
(RMDD Office -
releasing to the
3rd Floor)
External Client
13.
4. Receives the 14. Releases the None 2 minutes ELRD Data

approved Approved ROLA to Encoder (ELRD
ROLA the External Client Chemistry Staff
Office- 4th
Floor)
External Client
Total Total fees: 10 days per
sum of the batch to
number of include
parameters queuing
analyzed time
per sample
x cost of (for Total
analysis and Fecal
per coliform, E.
microbiolo- coli Test
gical analysis)
parameter
Fees for Microbiological Analyses of Water Samples:

Microbiological Paramaters Cost Per Analysis, PhP
Total coliform 600.00
Fecal coliform 500.00
Escherichia coli 600.00
235
45. Provision of LLDA Water Quality Data (For External Clients)
This service is to make available and provide the LLDA water quality data to external
Government offices.
Type of Transaction G2C-Government to Citizen, G2B- Government to
Business, G2G-Government to Government
individuals/companies, other Government offices, etc.) who
need the water quality data of LLDA for research and other
purposes
Requirements Where to Secure

1. Letter request addressed to the LLDA-General External Client
Manager
2. Duly accomplished Standard Agreement (1 LLDA-Public Information Unit (PIU)

original or 1 emailed copy) at the PIU Office – 3rd Floor or
LLDA Website
3. Assessment Form (LLDA-ELRD-Form 12) - (1 ELRD Research Section (4th Floor)

Processing Person
Time Responsible
1.1 Submits 1.1. Receives the None 15 minutes External Client
personally a letter of request for
letter- request for water quality data
and the Records
water quality Officer (LLDA
data to LLDA accomplished
Standard Agreement Receiving Area
addressed to the - 3rd Floor,
and forwards it to the LLDA Library
General Office of the General
Manager and Manager (GM) for
fills up a approval
Standard
Agreement form
secured from the
Office of the PIU
1.2 Receives the None 10 minutes Public
letter of request for Information
1.2 Submits letter- water quality data Unit Staff
request for water and the (LLDA Public
Information
quality data to accomplished Unit Office -3rd
236
LLDA addressed standard agreement Floor)
to the General and forwards it to the
Manager thru Office of the General External Client
email at Manager (GM) for
ogm.llda.gov.ph approval
together with the
accomplished
Standard
Agreement form
from the LLDA
website
None 2. Approves the None 10 minutes LLDA-General
request for the Manager
provision of the water (Office of the
quality data General
Manager, 4th
Floor)
None 3. Receives the None 15 minutes Head of the
approved letter Public
request and Information
forwards it to Unit (Office of
the General
RMDD Head
Manager, 4th
Floor)
None 4. Forwards the None 15 minutes RMDD Head

letter request to the (RMDD Office -
ELRD Head with 3rd Floor)
the instruction to
provide the
requested water
quality data
None 5. Instructs the None 10 minutes ELRD Head at
Head of the (ELRD Head
ELRD- Research Office - 4th
Section to Floor)
prepare the
requested water
quality data with
support from
other ELRD
Sections and
Database
Encoder of ELRD
2. Receives 6. Notifies the Assessment 15 minutes Science

notification from data requester of fees for Research
ELRD about his/her thru his/her water quality Specialist II (
water quality data contact number data Research
provision: Section or
request at LLDA or email about
Staff of the PIU
the water quality (PhP 200 x
237
data available at number of External Client
the LLDA office water quality
and LLDA monitoring
website that can activity x
be directly number of
accessed for years of
free. For those monitoring x
water quality number of
data that would group of
require water quality
processing, the parameters)
External Client is
informed
regarding the
amount to be
paid to LLDA in
providing the
said data. G2C
and G2B
transactions are
covered by
payment of fees
for the provision
of water quality
data while no
fees will be paid
for G2G
transaction.
3. Responds to 7. Prepares the None 1 to 5 yearsScience
ELRD’s notification requested data data: 3 Research
to either acquire the after confirming working Specialist II
needed water quality from the External days (ELRD-Office
data directly from Client his/her of the
LLDA office and option in 6 to 10 Research
LLDA website or acquiring the years data: Section - 4th
continue with the data that he/she 5 working Floor)
preparation of the needs and that days
requested water he/she agrees to External Client
data and to pay for pay for cost of 11 to 15
the cost of the the water quality years data:
requested water data to be 10 working
quality data processed days
16 to 20
years data:
10 working
days
More than
20 years
238
data: 10
working
days
None 8. Reviews the None 15 minutes Head of ELRD
prepared water Research
quality data and Section
approves (ELRD-Office
release of water of the
quality data Research
Section - 4th
Floor)
15 minutes ELRD Head at

(ELRD Head
Office - 4th
Floor)
None 9. Sends the None 15 minutes Science
water quality data Research
to PIU for release Specialist II
(ELRD-Office
of the
Research
Section - 4th
Floor)
None 10. Informs the None 15 minutes Public

requester to pick- Information
up the requested Unit Staff
data (LLDA Public
Information
Unit Office -3rd
Floor)
4. Secures 11. Prepares and None 10 minutes Science

assessment of the signs the Research
amount to be paid Assessment Form Specialist II
for the requested (LLDA-ELRD-Form (ELRD-Office
data from ELRD- 12) with the amount of the
Research Section to be paid by the Research
prior to payment at External Client for Section - 4th
the LLDA-Cashier Floor)
the requested water
(LLDA Finance
quality data
Division at the 3rd External
Floor)
Client
None 12. Approves the None 10 minutes ELRD Head
filled up and signed at (ELRD
Assessment Form Head Office -
from the Research 4th Floor)
Section
239
5. Gives the 13. Receives Payment of 10 minutes External
approved payment and issues fees based on Client
Assessment Form to official receipt the total cost
the cashier and pays of water LLDA-
the assessed quality data Cashier
amount for the provision (Finance
requested water Division - 3rd
quality data Floor)
6.1 For G2C and 14. Releases the None 10 minutes Science
G2B transactions - requested water Research
Claims the quality data to Specialist II
requested water the External (ELRD-Office
quality data from Client after of the
ELRD Research showing the Research
Section issued Official Section - 4th
Receipt as proof Floor)
of payment for
the water quality External
data Client
6.2 For G2G 15.1 Data to be None 3 minutes Science
transactions – picked-up Research
receives the personally: Specialist II
requested water ELRD-Research (ELRD-Office
quality data through Head endorses of the
representative or by the water quality Research
mail data to PIU for Section - 4th
release directly Floor)
to the
representative of External
the office who Client
made the
request. Public
Information
Unit Staff
(LLDA Public
Information
Unit Office -3rd
Floor)
15.2 Data to be None 3 days Science
mailed: Research
Prepares the Specialist II
response letter (ELRD-Office
to the External of the
Client, signed by Research
the LLDA- Section - 4th
General Floor)
Manager (GM)
and PIU sends LLDA-GM to
the requested sign the letter
water quality (Office of the
240
data by mail General
Manager, 4th
Floor)
Public
Information
Unit Staff
(LLDA Public
Information
Unit Office -3rd
Floor)
TOTAL: PhP 200 x 4 – 10
number of working
water quality days,
monitoring including
activity x queuing
number of time
years of
monitoring x
number of
group of
water quality
parameters
241
Department-Environmental Laboratory and
Research Division
Internal Services
242
46. Physico-Chemical Analyses of Wastewater Samples (Internal)
This service is for the physico-chemical analyses of wastewater samples collected
from industrial, commercial and residential establishments by LLDA
engineers/inspectors from the Environmental Regulations Department (ERD)
wherein the analytical results will be used for regulatory purposes.
Division Environmental Laboratory and Research Division

Who May Avail LLDA engineers/inspectors from the Surveillance and
Monitoring Division (SMD) or Enforcement Division (ED) of
Environmental Regulations Department (ERD) who collected
wastewater samples from industrial, commercial and residential
establishments
A. Normal Operation
1. Duly accomplished Wastewater Sampling Form LLDA-SMD or LLDA-ED
(LLDA-SMD-Form-03) – (1 original) Engineers/Inspectors (2nd Floor)
2. LLDA-SMD or LLDA-ED Engineers/Inspectors

must observe proper protocol for the collection,
preservation, labeling and holding time of
wastewater samples as per approved SOP on
Sampling Protocol
3. Submission of Wastewater Samples: Monday to

Thursday: 7:30 AM to 5:00 PM; Friday: 7:30 AM
to 3:00 PM. In case samples will be submitted
after the cut-off time, the concerned LLDA-
SMD/ED Engineers/Inspectors must coordinate
with the ELRD Head or its alternate for approval
of the analysis because it may require overtime
work by the concerned analysts
Processing Person/s
Time Responsible
1. Submits 1. Checks the None 10 minutes LLDA-SMD or
collected information in the LLDA-ED
wastewater submitted Engineers /
water Wastewater Inspectors
sample/s Sampling Form that
together with include the Chemist /
the original requested ELRD
copy of the parameters for Officer-of-the-
duly physico-chemical Day (ELRD
accomplished analyses, and that Receiving Area
243
Wastewater the LLDA-SMD/ED - 4th floor)
Sampling Engineers/
Form signed Inspectors strictly
by the observed the
Engineer/ proper protocol in
Inspector the labeling,
preservation and
holding time for the
submitted
wastewater sample
None 2. Receives the None 10 minutes Chemist / ELRD
submitted Officer of the
Wastewater Day (ELRD
Sampling Form and Receiving Area-
the wastewater 4th Floor)
sample for physico-
chemical analyses.
Laboratory sample
number is also
assigned and
indicated in the
Wastewater
Sampling Form.
Incoming samples
for analyses are
also recorded in the
log book. For
samples to be
submitted late after
office hours,
Engineers /
Inspectors are
advised to store
them in the
refrigerator at
ELRD Receiving
Room and submits
the accomplished
Sampling Form at
ELRD Laboratory
on the following
day in the morning
None 3. Conducts Analyses None Physico- Chemists/
of the wastewater chemical Analysts
sample Analyses - (ELRD
Biochemical Chemical
Oxygen Laboratory-4th
Demand Floor)
(BOD) – 5
days
244
pH, chloride,
Chemical
Oxygen
Demand
(COD),
dissolved
oxygen (DO),
nitrate,
ammonia,
inorganic
phosphate,
total
suspended
solids (TSS),
total
dissolved
solids (TDS),
oil and
grease (O/G)
and color -2
days
Physicochem
ical
parameters +
Heavy
metals - 10
days
None 4. Prepares and None Raw data Chemists/
signs the Raw prepared 1 Analysts
Data on the day after (ELRD
results of analyses (5 Chemical
physico-chemical minutes per Laboratory- 4th
analyses raw data) Floor)
None 5. Reviews the Raw None 5 minutes/ Chemistry

Data raw data Section Head
(ELRD
Chemical
Laboratory- 4th
Floor)
None 6. Prepares and None 5 minutes/ Data Encoder
submits report on ROLA (ELRD
the Results of Chemistry Staff
Laboratory Office - 4th
Analysis (ROLA) Floor)
with the Raw
Data as
attachment
245
None 7. Reviews, verifies None 5 minutes/ Chemistry
and signs the ROLA Section Head
ROLA and (ELRD
endorses it to the Chemical
ELRD Head Laboratory -
4th Floor)
None 8. Undertakes final None 3 minutes/ Division Chief

review and signs ROLA of ELRD
the ROLA, and (ELRD Head
endorses it to the Office - 4th
Head of Resource Floor)
Management and
Development
Department
(RMDD) for
approval
None 9. Approves by None 3 minutes/ Manager,
signing the ROLA ROLA Resource
and sends it back Management
to ELRD for and Devt.
endorsement to Dept. (RMDD
LLDA- Office -3rd
Environmental Floor)
Regulations
Department (ERD)
2. Receives the 10. Endorses the None 2 minutes ELRD - Data
approved approved ROLA Encoder
ROLA from ELRD to (Chemistry
ERD for Staff Office -
appropriate 4th Floor)
action
ERD staff in-
charge of
receiving
documents
(ERD Office -
2nd Floor)
TOTAL: None 10 days per
batch
including
queuing
time for
physico-
chemical
analyses
only; 12
days per
batch
including
246
queuing
time for
physico-
chemical
analyses
and Heavy
metals
analyses
B. Alternative Work Arrangement

1. Duly accomplished Wastewater Sampling Form LLDA-SMD or LLDA-ED
(LLDA-SMD-Form-03) – (1 original) Engineers/Inspectors (2nd Floor)
2. LLDA-SMD or LLDA-ED Engineers/Inspectors

wastewater samples as per approved SOP on
Sampling Protocol
3. While Metro Manila is under GCQ (General

Community Quarantine) due to COVID -19
pandemic and LLDA is under alternative work
arrangement, receiving of samples shall be from
9:00 AM to 3:00 PM on Mondays to Thursdays.
Samples collected during Fridays shall be until
1:00 PM. For samples that requires BOD analysis
during Mondays and samples that cannot be
accommodated for chemical analyses beyond the
cut off-time during Fridays, outsourcing will be
arranged with a DENR Recognized laboratory.
Processing Person/s
Time Responsible
1. Submits 1. Checks the None 10 minutes LLDA-SMD or
collected information in the LLDA-ED
wastewater submitted Engineers/Insp
water Wastewater ectors
sample/s Sampling Form that
together with include the Chemist /
the original requested ELRD
copy of the parameters for Officer of the
duly physico-chemical Day (ELRD
accomplished analyses, and that Receiving Area
Wastewater the LLDA-SMD/ED - 4th floor)
Sampling Engineers/
Form signed Inspectors strictly
by the observed the
Engineer/ proper protocol in
247
Inspector) the labeling,
preservation and
holding time for the
submitted
wastewater sample
None 2. Receives the None 10 minutes Chemist / ELRD
submitted Officer of the
Wastewater Day (ELRD
Sampling Form and Receiving Area-
the wastewater 4th Floor)
sample for physico-
chemical analyses.
The laboratory
sample is coded
and is written in the
Wastewater
Sampling Form.
Incoming coded
samples for
analyses are also
recorded in the log
book for
Outsourcing
None 3. Endorses the None Physico- Chemists/
wastewater sample chemical Analysts
to a DENR Analysis - (ELRD
Recognized Biochemical Chemical
Laboratory Oxygen Laboratory-4th
Demand Floor)
(BOD) – 5
days
pH, chloride,
Chemical
Oxygen
Demand
(COD),
dissolved
oxygen (DO),
nitrate,
ammonia,
inorganic
phosphate,
total
suspended
solids (TSS),
total
dissolved
solids (TDS),
oil and
248
grease (O/G)
and color -2
days
Physicochem
ical
parameters +
Heavy
metals - 10
days
None 4. Receives and None 10 minutes Chemists/
decodes the per sample Analysts
ROLA from (ELRD
DENR Chemical
Recognized Laboratory- 4th
Laboratory and Floor)
prepares
certification
None 5. Reviews the None 5 minutes/ Chemistry
Certification of the certification Section Head
results of physico- (ELRD
chemical analyses Chemical
Laboratory- 4th
Floor)
None 6. Undertakes final None 3 minutes/ Division Chief
review and signs certification of ELRD
the Certification of (ELRD Head
the results of Office - 4th
physico-chemical Floor)
analyses, and
endorses it to the
Head of Resource
Management and
Development
Department
(RMDD) for
approval
signing the certification Resource
Certification of the Management
results of physico- and Devt.
chemical analyses Dept. (RMDD
and sends it back Office -3rd
to ELRD for Floor)
endorsement to
LLDA-
Environmental
Regulations
Department (ERD)
2. Receives the 8. Endorses the None 2 minutes ELRD - Data
249
approved approved Encoder
ROLA Certification from (Chemistry
ELRD to ERD for Staff Office -
appropriate 4th Floor)
action
ERD staff in-
charge of
receiving
documents
(ERD Office -
2nd Floor)
batch
including
queuing
time for
physico-
chemical
analyses
only; 12
days per
batch
including
queing
time for
physico-
chemical
analyses
and Heavy
metals
analyses
250
47. Microbiological Analysis of Wastewater Samples (Internal)
This service is for the microbiological analyses of wastewater samples collected from
industrial, commercial and residential establishments by LLDA engineers/inspectors
from the Environmental Regulations Department (ERD) wherein the results will be
used for Regulatory Purposes.

Who May Avail LLDA engineers/inspectors from the Surveillance and
Monitoring Division (SMD) or Enforcement Division (ED)
of the Environmental Regulations Department (ERD) who
collected wastewater samples from industrial, commercial
and residential establishments and submitted them to the
LLDA Laboratory for microbiological analysis
A. Normal Operation
1. Duly Accomplished Wastewater Sampling LLDA-SMD or LLDA-ED
Form (LLDA-SMD-Form-03) – (1 photocopy) Engineers/Inspectors (2nd
Floor)
2. Use of 160 ml capacity sterilized sampling ELRD – Microbiology
bottle for wastewater sample collection Laboratory (4th Floor)
3. LLDA-SMD and LLDA-ED Engineers/
Inspectors must observe proper protocol for
the collection, preservation, labeling and
holding time of wastewater samples as per
LLDA-ELRD-SOP-01
4. Submission of Wastewater Samples: Monday
to Friday, cut-off time 2:00 PM.
In case samples will be submitted after the cut-

off time, the concerned LLDA
Engineers/Inspectors must coordinate with the
Division Chief III/OIC, ELRD for approval of the
analysis because it may require overtime work
by the concerned analysts.
Processing Person
Client Steps ELRD Action Fees
Time Responsible
1. Secures sterilized 1. Provides None 5 minutes LLDA-SMD or
Sampling Bottles sterilized LLDA-ED
- with Sodium Sampling Bottles Engineers/
Thiosulfate for with or without Inspectors
chlorinated Sodium
wastewater Thiosulfate (by ELRD
sample and Microbiology Microbiology
251
without Sodium staff) Staff -
Thiosulfate for Bacteriologist
unchlorinated II/
water sample Bacteriologist I/
(by Engineers/ or
Inspectors) Environmental
Management
Specialist I
(Microbiology
Laboratory - 4th
Floor )
2. Submission of 2. Checks the None 5 minutes LLDA-SMD or
collected completeness of LLDA-ED
wastewater water the information in Engineers/
sample/s by the the submitted Inspectors
assigned Wastewater
Engineers/ Sampling Form ELRD
Inspectors and that the
Microbiology
LLDA-SMD/ED
together with Staff –
Engineers/
photocopy of the Inspectors strictly Sr.
duly observe the Environmental
accomplished proper protocol Management
Wastewater in the labeling, Specialist as
Sampling Form preservation and Head,
(by Engineers/ holding time for Microbiology
Inspectors) the submitted Section,
wastewater Bacteriologist
sample (by II/
Microbiology Bacteriologist I/
staff) or
Environmental
Management
Specialist I
(Microbiology
Laboratory - 4th
Floor )
None 3. Receives the None 5 minutes ELRD

submitted Microbiology
Wastewater Staff –
Sampling Form Sr.
and the Environmental
wastewater Management
sample for Specialist as
microbiological Head,
analysis Microbiology
Section,
Bacteriologist
II/
252
Bacteriologist I/
or
Environmental
Management
Specialist I
(Microbiology
Laboratory - 4th
Floor )
None 4. Checks the pH None 10 minutes ELRD
and residual Microbiology
chlorine of the Staff -
of the Bacteriologist
II,
wastewater
Bacteriologist
sample and I/ or
have them Environmental
recorded in the Management
logbook Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
None 5. Conducts None 5 days ELRD

Analysis of Microbiology
the Staff –
wastewater Sr. EMS as
Head, Micro
sample
Section,
(Total and Bacteriologist
Fecal coliform II,
analysis) Bacteriologist
I/ or
Environmental
Management
Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
None 6. Prepares and None 15 minutes/ ELRD

signs the Raw raw data Microbiology
Data on the Staff –
results of Sr.
Environmental
microbiological
Management
analysis Specialist as
Head, Micro
Section,
Bacteriologist
II,
Bacteriologist
I/ or
253
Environmental
Management
Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
None 7. Prepares and None 15 minutes / ELRD

submits Report ROLA Microbiology
on the Results Staff –
of Laboratory Sr.
Environmental
Analysis
Management
(ROLA) with Specialist as
the Raw Data Head, Micro
on the results Section,
of Bacteriologist
microbiological II,
analysis as Bacteriologist
attachment I/ or
Environmental
Management
Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
None 8. Reviews and None 10 minutes/ Sr.

verifies the ROLA Environmental
results of the Management
laboratory Specialist as
Head,
analysis,
Microbiology
signs the Section (ELRD
ROLA and Microbiological
endorse it to Laboratory- 4th
the ELRD Floor )
Head
None 9. Undertakes None 3 minutes/ Division Chief
final review ROLA of ELRD
and signs the (ELRD Head
ROLA, and Office – 4th
Floor)
endorses it to
the
Department
Manager of
Resource
Management
and
Development
Department
(RMDD) for
254
approval

signing the ROLA Resource
ROLA and Management
sends it back and Devt.
Dept. (RMDD
to ELRD for
Office - 3rd
endorsement Floor)
to LLDA-
Environmental
Regulations
Department
(ERD)
3. ERD receives 11. Endorses the None 2 minutes ELRD - Data
the approved Approved Encoder
ROLA ROLA from (ELRD
ELRD to ERD Chemistry
Staff Office-
for
4th Floor)
appropriate
action
ERD staff in-
charge of
receiving
documents
(ERD Office -
2nd Floor)
batch to
include
queuing
time
(for Total
and Fecal
coliform
analysis)
255
B. Alternative Work Arrangement
1. Duly Accomplished Wastewater Sampling Form LLDA-SMD or LLDA-ED
(LLDA-SMD-Form-03) – (1 photocopy) Engineers/Inspectors (2nd
Floor)
2. Use of 160 ml capacity sterilized sampling bottle ELRD – Microbiology
for wastewater sample collection Laboratory (4th Floor)
(Third Party Laboratory to provide LLDA sampling
bottles for wastewater sample collection)
3. LLDA-SMD and LLDA-ED Engineers/ Inspectors
wastewater samples as per LLDA-ELRD-SOP-01
4. While Metro Manila is under General Community
Quarantine due to COVID-19 Pandemic and the
LLDA is under Alternative Work Arrangement,
receiving of microbiological samples shall be until
1:00 PM from Mondays to Wednesdays only. On
days (Thursdays and Fridays) that water samples
cannot be accommodated at the ELRD for
microbiological analyses, the concerned LLDA
Inspectors must first coordinate with the Division
Chief of ELRD with regard to the scheduled date
of inspection of the
industrial/commercial/residential establishments
so that outsourcing for laboratory analyses can be
properly arranged with an outside or third party
laboratory. Cut-off time of 1:00 PM on other days
(Thursdays and Fridays) must also be strictly
observed to allow ELRD to undertake coding of
samples prior to transporting them to a third party
laboratory and to ensure strict compliance to the
transport-holding time of the microbiological
samples.
Process Person
Client Steps ELRD Action Fees
ing Responsible
Time
1. Secures sterilized 1. Provides None 5 minutes LLDA-SMD or
Sampling Bottles sterilized LLDA-ED
- with Sodium Sampling Bottles Engineers/
Thiosulfate for with or without Inspectors
chlorinated Sodium
wastewater Thiosulfate (by ELRD
sample and Microbiology Microbiology Staff
without Sodium staff) -Bacteriologist II/
Thiosulfate for Bacteriologist I/ or
unchlorinated (Third Party Environmental
water sample Laboratory to Management
(by Engineers/ provide LLDA Specialist I
Inspectors) sampling bottles (Microbiology
256
for wastewater Laboratory - 4th
sample Floor )
collection)
2. Submission of 2. Checks the None 5 minutes LLDA-SMD or
collected completeness of LLDA-ED
wastewater water the information in Engineers/
sample/s by the the submitted Inspectors
assigned Wastewater
Engineers/ Sampling Form ELRD
Inspectors and that the
Microbiology Staff
LLDA-SMD/ED
together with –
Engineers/
photocopy of the
Inspectors strictly Sr. Environmental
duly observed the Management
accomplished proper protocol in Specialist as
Wastewater the labeling, Head,
Sampling Form preservation and Microbiology
(by Engineers/ holding time for Section,
Inspectors) the submitted Bacteriologist II/
wastewater Bacteriologist I/ or
sample (by Environmental
Microbiology staff) Management
Specialist I
(Microbiology
Laboratory - 4th
Floor )
None 3. Receives the None 5 minutes ELRD
submitted Microbiology Staff
Wastewater –
Sampling Form Sr. Environmental
and the Management
wastewater
Specialist as
sample for Head,
microbiological Microbiology
analysis Section,
Bacteriologist II/
Bacteriologist I/ or
Environmental
Management
Specialist I
(Microbiology
Laboratory - 4th
Floor )
None 4. Conducts None 10 minutes ELRD
coding of Microbiology
wastewater Staff –Sr.
samples Environmental
Management
Specialist (as
Head, Micro
257
Section)
Bacteriologist II,
Bacteriologist I/
or Environmental
Management
Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
5. Receives by 2-3 hours Third party lab

the Third Party
Laboratory and
transports to
the Third Party
Laboratory
6. Receives 5 minutes/ ELRD
Results of ROLA Microbiology
Laboratory Staff –Sr.
Analysis from Environmental
Management
the Third Party
Specialist (as
Laboratory Head, Micro
Section),
Bacteriologist II,
Bacteriologist I/
or Environmental
Management
Specialist I
(ELRD
Microbiological
Laboratory- 4th
Floor )
None 7. Conducts None 30 minutes/ ELRD

Decoding of Decoding/ Microbiology
the wastewater Certification Staff –
sample /ROLA Sr.
Environmental
submitted by
Management
the Third Party Specialist as
Laboratory Head, Micro
and prepares Section,
and signs the Bacteriologist II,
Certification of Bacteriologist I/
the of Results or Environmental
of laboratory Management
analysis Specialist I
microbiological (ELRD
Microbiological
analysis Laboratory- 4th
Floor )
258
None 8. Reviews and None 10 minutes/ Sr.
verifies the ROLA and Environmental
results of the Certification Management
laboratory Specialist as
Head,
analysis, signs
Microbiology
the Section (ELRD
Certification Microbiological
and endorses Laboratory- 4th
it to the ELRD Floor )
Head
None 9. Undertakes None 3 minutes/ Division Chief of
final review ROLA and ELRD (ELRD th
and signs the Certification Head Office – 4
Certification , Floor)
and endorses
it to the
Department
Manager of
Resource
Management
and
Development
Department
(RMDD) for
approval
signing the ROLA Resource
Certification Management and
and sends it Devt. Dept.
(RMDD Office -
back to
3rd Floor)
ELRD for
endorsement
to LLDA-
Environment
al
Regulations
Department
(ERD)
3. ERD receives 11. Endorses the None 2 minutes ELRD - Data
the approved Approved Encoder (ELRD
ROLA certification Chemistry Staff
from ELRD to Office- 4th Floor)
ERD for
ERD staff in-
appropriate charge of
action receiving
documents (ERD
Office -2nd Floor)
batch to
include
259
queuing
time
(for Total
and Fecal
coliform
analysis)
260
48. Provision of Water Quality Data (internal)
This service is to make available and provide the LLDA water quality data to LLDA
Personnel as internal client to be used for official purposes.
Who May Avail LLDA personnel as Internal Client who needs the water quality
data for official purposes
Requirement Where to Secure

Duly accomplished Water Quality Data Request ELRD-Research Section (4th Floor)
Form (1 original, 1 duplicate)
Duly accomplished Standard Agreement Form (1 Public Information Unit at the 3rd
photocopy) Floor
Processing Person
Time Responsible
1. Secures and 1. Receives and None 10 minutes Internal Client
submits the checks for the
accomplished completeness of Science
Water Quality the information Research
Data Request accomplished Specialist II
Form from Water Quality Data (ELRD-Office
ELRD-Research Request Form and of the
Section. The records the Research
Form must be request in the Section - 4th
signed by the logbook. The Floor)
Requester and original copy of
noted and signed Water Quality Data
by the Division/ Request Form is
Department received while
Head of the requester will keep
Requester duplicate. The
requester of the
data is also
advised to secure
a Standard
Agreement Form
from the PIU and
have it
accomplished and
signed by him/her
and by the LLDA
General Manager
261
None 2. Submits the None 5 minutes Science
accomplished Research
Water Quality Specialist II
Data Request (ELRD-Office
Form to the of the
Head, ELRD Research
for approval Section - 4th
Floor)
None 3. Approves the None 10 minutes Division

water quality Chief of
data request ELRD
and returns it (ELRD Head
back to ELRD- Office – 4th
Research Unit Floor)
for processing
None 4. Prepares the None 3 working ELRD-
requested water days for 1 Research Unit
quality data and to 5 years Staff of ELRD-
submits to the data Research
Head, ELRD for Section (4th
review 5 working Floor)
days for 6
to 10 years
data
10 working
days for 11
to 15 years
data
10 working
days for 16
to 20 years
data
10 working
days for
more than
20 years
data
None 5. Forwards the None 10 minutes Division
water quality Chief of
data to ELRD ELRD
staff assigned at (ELRD Head
the ELRD Office – 4th
Receiving Room Floor)
after review
262
None 6. Records in a log None 10 minutes ELRD staff
book the water assigned at the
quality data ELRD
requested Receiving
Room (4th
Floor)
2. Receives the 7. Releases the None 30 minutes ELRD staff

Water Quality Data water quality assigned at the
from ELRD data to the Receiving
concerned Room (4th
Floor)
Division/
Department
Receiving
once the ELRD Staff of the
is provided by Division/
the requester Department
with copy of the who
accomplished requested
Standard
the water
Agreement quality data
signed by the
LLDA General
Manager
TOTAL: None 4 to 10
working
days,
including
queuing
time
263
Department-Community Development Division
External Services
264
49. Request for Tree Planting
In support to the National Greening Program (NGP), various Local Government Units
(LGUs) request for planting materials for their reforestation/tree planting activities as
well as joint tree planting activities in partnership with different groups.
Division Community Development Division

Type of Transaction G2G-Government to Government and G2B-Government to
Business
Who May Avail LGUs and Industries/Commercial establishments who want
to conduct tree planting activities

Letter request for the provision of seedlings or LLDA-CDD, 3rd Floor
letter of intent for the conduct of joint tree planting
activities
Processing Person
Time Responsible
7. Receives the
letter
request/intent by Records Staff
the Records Unit None 5 Minutes
Admin.
and forwarding Division
of the same to
the OGM
8. Letter request OGM Staff
forwarded to the None 5 Minutes Office of the
concerned General
division (CDD) Manager
9. Receipt and
records the letter
6. Submission intent and 2 minutes Clerk
of letter forwarding the Community
request for Development
the provision same to the
Division
of seedlings Division Chief of None
or letter of CDD.
intent for a 3.1. The
joint tree
planting Division
activities Chief, CDD
makes 5 minutes Division Chief
written Community
instruction Development
Divsion
to the
cluster
concerned
10. Coordination
through phone 10 Minutes CDD Staff
call/text None Community
messages with Development
the client Division
265
Processing Person
Time Responsible
4.1. If no
available
contact
number,
the 1 day CDD Staff
Community
concerne
Development
d CDD Division
staff
coordinat
es with
Receives
and
records
the letter
request/in
tent and
forwardin
g the
same to
the
Division
Chief of
CDD.
5. Meeting with the
LGUs through
the Municipal
Environment
and Natural
Resources
Office (MENRO) CDD Staff
regarding the Community
None 1 day
intent of the Development
client. Divison
5.1. CDD Staff
inform the
client for the
schedule of
joint site
inspection
6. Joint site
inspection
among CDD
staff, LGU and CDD Staff
1. Joint site Community
Client None 1 day
inspection 6.1. The Development
concerne Division
d parties
agreed on
the
266
Processing Person
Time Responsible
schedule
of the tree
planting
7. Conduct of site CDD Staff
4. Joint site preparation Community
(CDD, LGU and None 3 days Development
preparation
Client) Division
CDD Staff
5. Attend actual 8. Actual tree Community
planting None 1 day Development
tree planting
Division
267
50. Request for River Clean-up
As part of the River Rehabilitation Program, Local Government Units (LGUs) as well
as interested business/commercial establishments request for a joint river clean-up.
Division Community Development Division

Who May Avail LGUs and Industries/Commercial establishments who want
to conduct river clean-up activities

Letter request/intent to conduct river-clean-up LLDA-CDD, 3rd Floor
activities
Processing Person
Time Responsible
1. Receives the Records Staff
letter by the Admin
Records Unit and
forwarding of the None
same to OGM
2. Letter request OGM Staff
forwarded to the None Office of the
1. Submit letter concerned General
intent for a division (CDD) Manager
joint river 3. Receipt and 2 minutes Clerk
clean-up records the letter Community
activity intent and Development
forwarding the Division
same to the
Division Chief of
CDD.
3.1. The None
Division 5 minutes Division Chief
Chief, CDD Community
makes Development
written Division
instruction
to the
cluster
concerned
4. Coordination
through phone
call/text None 10 minutes CDD staff
messages with Community
Development
the client for the Division
schedule of site
inspection
268
Processing Person
Time Responsible
5. Joint site
inspection None 1 day CDD staff
between CDD Community
staff and LGU to Developmen
determine the t Division
extent of clean-
2. Joint site up activity.
inspection 5.1. Coordination
with the
members of
the
Environment
al Army for
the proposed
clean-up
activity
6. Preparation of
cash advance for
submission to None 1 day CDD staff
Finance (for Community
funds availability) Development
and OGM (for Division
approval)
3. Participate to CDD staff
the actual 7. Actual river None 2 days Community
clean-up Development
river clean-up Division
269
Legal and Adjudication Division
External Services
270
51. Issuance of Request for Certified True Copy of Compliance
Action Plan (COC)
The Legal and Adjudication Division-Alternative Dispute Resolution (LAD-ADR)
issues Certificate of Compliance (COC) as evidence of submission of copy of
application and/or issued LLDA Clearance (LC) and Discharge Permit (DP) or
verification of compliance with the Environmental Regulations Department-
Clearances and Permits Division’s (ERD-CPD) records and database. The COC is
equated with the dismissal of the case/s.
Division Legal and Adjudication Division

Type of Transaction G2G – Government to Government, G2B-Government to
Business
Who May Avail Industries/establishments within the Laguna de Bay Region
that were issued/served with Notice of Violation (NOV) for
Violation of R.A. No.4850, as amended, for operating without
LLDA Clearance and/or Discharge Permit.

During submission of letter-request and
claiming of the copy of the COC , the
1. Authorization Letter from the Applicant
authorized signatory (1 original, 1
2. Photocopy of valid ID of the Applicant
applicant who issued the Authorization
letter (1 photocopy of valid ID, 1 original
for verification purposes)
3. Photocopy of valid ID of authorized Authorized representative
representative (1 photocopy of valid ID, 1
Processing Person
Time Responsible
1. Submission of 1.Receipt of the None 15 mins. Mediator
the letter request request and LAD-ADR
to the Data checking of the
Encoder. requirements
2. Preparation of None Mediator

the copy: LAD-ADR
Records
2.1 Checking of 25 mins. Custodian,
ADR records LAD
2.2 Photocopying Mediator

of the COC. 15 mins. LAD-ADR
271
Processing Person
Time Responsible
2.3 Marking of
Certified True Copy 5 mins. Mediator
LAD-ADR
Photocopy
Operator,
MSD-Admin.
Division
Records
Custodian,
LAD
2. The requestee Release of copy to Mediator,

is required to sign the requestee LAD-ADR
in the original
copy of the COC
in the LLDA
records, as proof
of receipt.
Total None 60 inutes
272
52. Issuance of Request for Certified True Copy of the
Certification Dismissing the Case (Nullification/Quashal of the
Issued NOV)
Aside from the Certificate of Compliance (COC), an ADR case for operating without
LLDA Clearance (LC) and/or Discharge Permit (DP) is dismissed upon nullification or
“quashal” of the issued Notice of Violation (NOV).
The Legal and Adjudication Division-ADR issues a Certification to nullify the issued
NOV due to misapplication of the rules and regulations and other legal grounds, like;
absence of cause of action, exempted industries, closure or cessation of operation,
or improper party, among others.
The LAD Chief, upon recommendation of the Chief Mediator signs and issues, at its
own instance or based on the valid claims/defenses of respondents, substantiated
with supporting documents said Certification that strikes out the NOV. This shall be
without prejudice to subsequent violations of the company/establishment or
presence of new occupant operating without the requisite LC and DP, or other
findings as may be determined by the Environmental Regulations Department-
Enforcement Division (ERD-ED).
Division Policy Planning and Information Management Division

Type of Transaction G2G – Government to Government
Who May Avail Industries/establishments within the Laguna de Bay Region
that were issued/served with Notice of Violation for Violation
of R.A. No.4850, as amended, for operating without LLDA
Clearance and/or Discharge Permit.

During submission of letter-request and
claiming of the copy of the COC , the
1. Authorization Letter from the Applicant
authorized signatory (1 original copy for
LAD records, 1 photocopy as receiving
copy)
2. Photocopy of valid ID of the Applicant
applicant who issued the Authorization
letter (1 photocopy of valid ID, 1 original
for verification purposes)
3. Photocopy of valid ID of authorized Authorized representative
representative (1 photocopy of valid ID,
1 original ID for verification purposes)
Processing Person
Time Responsible
1. Submission of 1.Receipt of the None 15 mins. Mediator
273
Processing Person
Time Responsible
the letter request request and LAD-ADR
to the Data checking of the
Encoder. requirements
2. Preparation of None Mediator

the copy: LAD-ADR
Records
2.1 Checking of 25 mins. Custodian,
ADR records LAD
2.2 Photocopying Mediator

of the Certification 15 mins. LAD-ADR
2.3 Marking of
Certified True Copy 5 mins. Mediator
LAD-ADR
Photocopy
Operator,
MSD-Admin.
Division
Records
Custodian,
LAD
2. The requestee Release of copy to Mediator,

is required to sign the requestee LAD-ADR
in the original
copy of the
Certification in the
LLDA records, as
proof of receipt.
274
53. Notice of Public Hearing (NPH)
A PUBLIC HEARING is conducted as a means to afford due process that requires

the appearance of authorized persons relative to the case and the production of
documents to prove compliance with the requirements of LLDA. A Notice for such
Public Hearing stating the time, date and place of hearing to be sent to and received
by the Respondent to the case or its authorized representative at least three (3) days
before the set date of hearing is required to ensure the appearance of the
Respondent or its authorized representative.
Division Legal and Adjudication Division – Public Hearing Committee

(Phc)
Type of Transaction G2C – Government to Client
G2B – Government to Business
Who May Avail Party to or Authorized Representative of the Case/s for
Operating Without LLDA Clearance (LC) / Discharge Permit
(DP) / Refusal of Entry / Water Pollution / Violation of Zoning
and Management Guidelines (ZOMAG)

Acceptable Primary or Secondary Respondent
Identification Card, 1 photocopy
Pollution Control Officer (PCO) ID, if Respondent’s PCO
PCO, 1 photocopy
SPA or Authorization Letter, if Respondent’s Authorized Representative
representative, 1 original copy
Processing Person
Time Responsible
1. Request for
NPH
1.1 Approach 1.1.1 Check LAD- None 5 mins Clerk /
the LAD PHC Database Database
Staff and Encoder,
Request for 1.1.2 Locate the LAD
a copy of the Case Folder from 15 mins
NPH the LAD Records
Room CLERK, LAD
15 mins
1.1.3 Photocopy
the NPH CLERK, LAD
None 5 mins
CLERK, LAD
1.2.1 Hand the
1.2 Receives the photocopy to the
275
Processing Person
Time Responsible
copy of the Requester and let
NPH him/her affix
signature to the
receiving copy of
NPH
2. Attend the
scheduled
Public Hearing
2.1 Approach 2.1.1 Check LAD- None 5 mins Clerk /
the Clerk / PHC Database Database
Frontline Encoder,
Officer 2.2.1 Hand-in the None 15 mins LAD
Attendance
2.2 Log-in in the Logbook and Clerk, LAD
Attendance locate the Case
Logbook Folder from the
and wait for LAD Records
case to be Room 5 mins
called.
2.2.2 Endorse the Clerk, LAD
Case Folder to the
Hearing Officer
(HO) handling the 10 mins
case
Hearing
2.2.3 Call the Officer, LAD
Respondent
and/or its None 1 hour
Representative to (depends
the Hearing Room on the
complexity Hearing
2.3.1 Conduct PH of the case) Officer, LAD
2.3 Fill-up and and in doing so:
sign in the 2.3.1.1 prepare
Minutes of Minutes
Hearing of
Hearing None
for
signing
of
Respond Hearing
ent None Officer, LAD
2.4 Participate in and/or
the conduct Represe 15 mins
of Hearing ntative
2.3.1.2 receive
any/all Clerk, LAD
documen
276
Processing Person
Time Responsible
2.5 Receive ts
copy of presente
Minutes of d as
Hearing evidence
2.3.1.3 furnish
Applicant
–
Respond
ent with
copy of
the
Minutes
of
Hearing
Total None 3 Hours
277
54. Issuance of Certification of Pending or No Pending Case
A Certification of Pending/No Pending Case is issued and signed by the

Chairperson of the PHC and/or the General Manager to attest to the facts regarding
the status of the case as per available records of LAD. This is important in guiding
the ERD in facilitating the processing of DP applications and other regulating bodies
in the processing respective permits.

(PHC)


PCO, 1 photocopy

Letter request for the above-stated Respondent or its Authorized

certification, 1 original copy Representative
Processing Person
Time Responsible
1. Approach the 1.1 Receive the PhP200.00 10 mins Clerk /

LAD Staff and letter – request per Database
submit a letter and check LAD- Certification Encoder, LAD
- request for a PHC Database
copy of the 15 mins
Certification 1.2 Locate the Clerk, LAD
of No Case Folder from
Pending / the LAD Records
Pending Case Room 5 mins
Clerk, LAD
1.3 Endorse the
Case Folder and
the Letter –
278
Processing Person
Time Responsible
Request to the 30 mins
HO handling the Hearing Officer,
case LAD
1.4 Evaluate and

prepare
2. Proceed to appropriate
pay the fees Certificate as
at the requested and the
Cashier, Assessment Form
Finance for the payment of
Division, 3rd the above-quoted 1 day
Floor, Right fees.
Wing, LLDA 1 day PHC
Green Bldg., Chairperson
East Avenue, 1.5 Route the
Quezon City Certification for General
signatures of: 5 mins Manager
1.5.1 PHC
Chairpers
on or Clerk, LAD
1.5.2 General
Manager
1.6 Hand out copy

of the Certification
to the requester
3. Sign and
receive the
Certification
as requested
Total PhP200.00 2 days & 65 minutes
279
55. Orders (Ex-Parte Order, Cease and Desist Order, Temporary
Lifting Order, Interlocutory) / Resolutions / Decisions –
Collectively Referred To “PHC Legal Order”
A PHC Legal Order is every decision promulgated by the Committee in writing with
the seal of the Authority, signed by the majority of its members, and approved by the
General Manager which clearly and distinctly state the facts and the law on which it
is based and addressed to or issued in favor of or against the Respondent for its
case/s pending before the Committee.

(PHC)

PCO, 1 photocopy
Letter request for any of the above-stated Respondent or its Authorized
PHC Legal Orders, 1 original copy Representative
Processing Person
Time Responsible
1. Approach 1.1 Receive the None 10 mins CLERK /
the LAD letter – request DATABASE
Staff and and check LAD- ENCODER,
submit a PHC Database LAD
letter - 15 mins
request for 1.2 Locate the
any of the Case Folder from CLERK, LAD
PHC Legal the LAD Records
Orders as Room 5 mins
above-
stated 1.3 Endorse the CLERK, LAD
Case Folder and
the Letter –
Request to the 15 mins
HO handling the
case HEARING
OFFICER, LAD
280
Processing Person
Time Responsible
1.4 Evaluate and
cause the None 10 mins
photocopying
and certifying of
the PHC Legal CLERK, LAD
Order as
requested.
2. Sign and 2.1 Hand out

receive copy of the
copy of the requested PHC
requested Legal Order to
PHC Legal the requester
Order
Total None 1 Hour
281
External Services
282
56. Filing of complaint or inquiry (Facebook)
Filing of complaint/inquiry through the inbox of LLDA’s official Facebook Page
Division Office of the General Manager

Type of Transaction G2C – Government to citizen, G2B – Government to
business, G2G – Government to Government
Who May Avail All

FB message detailing the following:
 Full name of complainant

 Address of complainant
 Contact details of complainant
 Details of complaint Complainant
 Name of institution/persons being
complained
 Evidence of violation
 Assistance being requested
Processing Person
Time Responsible
Public
Relations
1.1 Send an Officer I,
acknowledgment OGM
message upon receipt by
None 5 minutes
the Public Relations Public
Officer I/Public Relations Relations
1. Send complaint
Assistant Assistant,
via LLDA’s
OGM
Official Facebook
Page Inbox with
Public
the detailed
Relations
information.
Officer I,
OGM
LLDA’s Official 1.2 Print out message for
None 5 minutes
Facebook Page: filing purposes
Public
fb.com/LLDAofficial
Relations
Assistant,
OGM
1.3 Read the message to Public
identify the nature of the Relations
None 5 minutes
complaint/inquiry and the Officer I,
division/department/office OGM
283
Processing Person
Time Responsible
concerned.
Public
Relations
Assistant,
OGM
Public
1.4 Attach a Transaction
Relations
Disposition Form and
Officer I,
provide a brief
OGM
description of the
None 5 minutes
complaint/inquiry and
Public
forward it to the
Relations
concerned
Assistant,
division/department/office
OGM
Public
1.5 Wait for the
Relations
concerned
Officer I,
OGM
to provide a response.
None 1 Day
Note: The concerned
Public
Relations
must respond within
Assistant,
twenty-four (24) hours
OGM
Public
Relations
1.6 Evaluate the Officer I,
response to ascertain OGM
that the client’s None 30 minutes
complaint/inquiry has Public
been addressed. Relations
Assistant,
OGM
Public
Relations
2.1 Send a message to
Officer I,
complainant/inquirer with
OGM
the response from the
None 5 minutes
Public
concerned with their
Relations
2. Receive complaint.
Assistant,
response to the
OGM
complaint filed.
Public
2.2 File all actions taken Relations
on the Transaction Officer I,
Disposition Form and None 5 minutes OGM
mark as
closed/accomplished. Public
Relations
284
Processing Person
Time Responsible
Assistant,
OGM
Total None 1 Day and 1 hour
285
57. Filing of complaint or inquiry (Email)
Filing of complaint or inquiry through the LLDA’s email accounts (piu@llda.gov.ph
and info@llda.gov.ph)
Division Public Information Unit

Who May Avail All

Email message containing the following:

 Details of complaint Complainant
complained
Processing Person
Time Responsible
Public
Relations
1.1 Send an
Officer I,
acknowledgment
OGM
message upon receipt by
None 5 minutes
the Public Relations
Public
Officer I/Public Relations
Relations
Assistant
1. Send Assistant,
complaint via OGM
LLDA’s email Public
accounts: Relations
piu@llda.gov.p Officer I,
h and/or OGM
1.2 Print out email for
info@llda.gov. None 5 minutes
filing purposes
ph Public
Relations
Assistant,
OGM
1.3 Read the email to Public
identify the nature of the Relations
complaint/inquiry and the None 5 minutes Officer I,
division/department/office OGM
concerned.
286
Processing Person
Time Responsible
Public
Relations
Assistant.
OGM
Public
Relations
Officer I,
provide a brief
OGM
description of the
None 5 minutes
Public
forward it to the
Relations
concerned
Assistant,
OGM
Public
1.5 Wait for the
Relations
concerned
Officer I,
OGM
None 1 Day
Note: The concerned
Public
Relations
must respond within
Assistant,
OGM
Public
Relations
Assistant,
OGM
Public
Relations
Officer I,
OGM
None 5 minutes
Public
Relations
2. Receive complaint.
Assistant,
response to
OGM
the complaint
Public
filed.
Relations
2.2 File all actions taken
Officer I,
on the Transaction
OGM
Disposition Form and None 5 minutes
mark as
Public
closed/accomplished.
Relations
Assistant,
287
Processing Person
Time Responsible
OGM
Total None 1 Day and 1 hour
288
58. Filing of complaint or inquiry (Public Assistance Desk)
Filing of complaint or inquiry through the LLDA’s Public Assistance Desk

Who May Avail All

Fully accomplished Feedback Form,
containing the following:

Public Assistance Desk
 Details of complaint
complained
(1 original)
Processing Person
Time Responsible
1.1 Accomplish a
Feedback Form and
Clerk II,
submit it to the Clerk II None 5 minutes
OGM
manning the Public
Assistance Desk
1.2 Forward the
Clerk II,
complaint to the Public None 5 minutes
OGM
Information Office I
1. File a
1.3 Read the form to
complaint at Public
identify the nature of the
LLDA’s Public Relations
complaint/inquiry and the None 5 minutes
Assistance Officer I,
Desk located at OGM
concerned.
the second
Public
floor of LLDA
Relations
building.
Officer I,
OGM
1.4 Photocopy the form
None 1 minute
for record purposes
Public
Relations
Assistant,
OGM
1.5 Attach a Transaction None 5 minutes Public
289
Processing Person
Time Responsible
Disposition Form and Relations
provide a brief Officer I,
description of the OGM
forward it to the Public
concerned Relations
division/department/office Assistant,
OGM
Public
1.6 Wait for the
Relations
concerned
Officer I,
OGM
None 1 Day
Note: The concerned
Public
Relations
must respond within
Assistant,
OGM
Public
Relations
Assistant,
OGM
Public
Relations
Officer I,
OGM
None 5 minutes
Public
Relations
complaint.
Assistant,
2. Receive
OGM
response to the
Public
complaint filed.
Relations
2.2 File all actions taken Officer I,
on the Transaction OGM
mark as Public
closed/accomplished. Relations
Assistant,
OGM
Total None 1 Day, 1 hour and 1 minute
290
59. Posting on LLDA’s Official Social Media Pages and website
Posting of content about LLDA’s services and activities on LLDA’s official social
media pages and website

Who May Avail All

Access to LLDA’s Social Media Pages Complainant
Processing Person
Time Responsible
Public
Relations
Officer I,
1.1 Cover LLDA OGM
related None 1 Day
activities/services Public
Relations
1. Read posts regarding
Assistant,
LLDA’s services and
OGM
activities through its
Public
social media pages
Relations
and website
Officer I,
1.2 Draft a write up OGM
LLDA’s Official
regarding the None 30 minutes
Facebook Page:
activity/service Public
fb.com/LLDAofficial
Relations
Assistant,
LLDA’s Official Twitter
OGM
account:
1.3 Layout an
twitter.com/LLDAofficial
infographic if Public
necessary or select Relations
LLDA’s Official None 30 minutes
relevant photos to Assistant,
Instagram account:
accompany the OGM
@llda_official
post.
Public
LLDA’s website:
Relations
llda.gov.ph
Officer I,
1.4 Publish the post OGM
on LLDA’s social None 5 minutes
media pages Public
Relations
Assistant,
OGM
291
Processing Person
Time Responsible
Public
Relations
1.5 Forward the
Officer I,
draft of the post to
OGM
the Management
None 5 minutes
Information System
Public
for posting on the
Relations
website
Assistant,
OGM
Total 1 Day, 1 hour and 10
None
minutes
292
60. Processing of Freedom of Information (FOI) requests
Providing data and information as requested through Freedom of Information

Who May Avail All

 Request for Disclosure of and/or Researcher’s Corner of LLDA’s Official
Access to Information Form Website:
 Agreement for Access and to and http://llda.gov.ph/guidelines-for-access-to-
Use of Information Form (1 original) information-and-public-records/
 Letter of Request addressed to LLDA
General Manager and signed by the
researcher and their
advisor/immediate supervisor (1 Researcher
original)
 ID of researcher (1-original, 1-
photocopy)
Processing Person
Time Responsible
1. Accomplish the Public
1.1 Record receipt of
Request for Relations
documents on the FOI
Disclosure of Officer I, OGM
logbook. In case of
and/or Access
requests sent through None 5 minutes
to Information Public
email, send an
Form and Relations
acknowledgment email to
Agreement for Assistant,
researcher.
Access and to OGM
and Use of 1.2 Check if the
Information requirements are Public
Form and send complete. If there are Relations
them to LLDA incomplete requirements Officer I, OGM
along with the contact the researcher None 10 minutes
letter of request and indicate which Public
and copy of requirements are Relations
researcher’s ID incomplete or have not Assistant,OGM
been provided.
Public
1.3 Forward the
Researcher may Relations
documents to the
deliver the Officer I, OGM
Records Section
documents in None 10 minutes
for record purposes and
person to LLDA’s Public
the provision of FOI
office or send Relations
number.
them via email to Assistant,
293
Processing Person
Time Responsible
piu@llda.gov.ph OGM
or Public
info@llda.gov.ph Relations
1.4 Read the request to Officer I, OGM
determine its nature and
None 30 minutes
identify the concerned Public
division/department/office Relations
Assistant,
OGM
Public
Relations
Officer I, OGM
provide a brief
description of the request None 10 minutes
Public
and forward to the
Relations
concerned
Assistant,
OGM
Public
1.6 Wait for the Relations
concerned Officer I, OGM
None 7 days
to provide the Public
information/data Relations
requested. Assistant,
OGM
Public
Relations
1.7 Received and
Officer I, OGM
evaluate the data
provided to ensure that None 30 minutes
Public
the researcher’s request
Relations
is satisfied
Assistant,
OGM
Public
Relations
2.1 Contact the
Officer I, OGM
researcher to inform
them that their None 5 minutes
Public
information/data is ready
Relations
for pick-up
Assistant,
2. Receive the
OGM
data requested
2.2 Have the researcher Public
sign a receiving copy of Relations
the information/data they Officer I, OGM
requested. In the case of None 5 minutes
requests sent through Public
email, scan the data and Relations
sent it to the researcher Assistant,
294
Processing Person
Time Responsible
and request for an OGM
acknowledgment receipt.
Public
Relations
2.3 Record all actions
Officer I, OGM
taken on the Transaction
Public
mark as
Relations
closed/accomplished
Assistant,
OGM
Total 7 Days, 1 hour and 50
None
minutes
295
Internal Services
296
61. Public Address Announcement
Announcement of LLDA activities, news, or information through the public address
system

Who May Avail All LLDA divisions, departments, offices

 Fully accomplished PA Announcement
Public Information Unit
Form (1-original)
Processing Person
Time Responsible
Public
Relations
1.1 Receive the PA
Officer I,
announcement
OGM
form and read to
None 5 minutes
ensure that content
Public
is complete and
Relations
accurate
Assistant,
OGM
Public
Relations
1. File a PA 1.2 Read the Officer I,
Announcement announcement OGM
Form to the through the PA None 5 minutes
Public Information system during the Public
Unit. indicated times Relations
Assistant,
OGM
Public
Relations
Officer I,
1.3 File the PA
OGM
Announcement
None 1 minute
form for record
Public
purposes
Relations
Assistant,
OGM
297
62. Documentation of LLDA Activities
Coverage and documentation of LLDA activities.

Who May Avail All LLDA divisions, departments, offices

Letter of Request for PIU’s services (1-
original)
Processing Person
Time Responsible
Executive
1.1 Receive letter of Assistant II
None 5 minutes
request. as PRO II,
OGM
1.2 Read the request to
1. File a letter
determine PIU’s
requesting Executive
availability. Then inform
PIU’s services Assistant II
the None 30 minutes
to the Office of as PRO II,
the General OGM
if their request has been
Manager.
approved or disapproved
Indicate when
1.3 Send details of
and where Executive
event/activity to be
PIU’s services Assistant II
covered to the Public None 5 minutes
will be needed. as PRO II,
Relations Officer I/Public
Request must OGM
Relations Assistant
be filed two
Public
working days
Relations
before the
1.4 Read the details of Officer I,
event/activity to
the event/activity to be OGM
be covered.
covered and documented None 1 hour
and prepare necessary Public
equipment Relations
Assistant,
OGM
Public
Relations
2. Receive Officer I,
PIU’s services 2.1 Document the event OGM
and assistance by taking pictures, audio None 1 day
during the recordings, and notes Public
event activity Relations
Assistant,
OGM
298
Processing Person
Time Responsible
Public
Relations
Officer I,
2.2 Draft a write up OGM
regarding the None 30 minutes
activity/service Public
Relations
Assistant,
OGM
Public
Relations
Officer I,
2.3 Layout an infographic
OGM
if necessary or select
None 30 minutes
relevant photos to
Public
accompany the write up
Relations
Assistant,
OGM
Public
Relations
2.4 Publish the write up
Officer I,
on social media or
OGM
provide a copy to the
None 5 minutes
Public
which requested the
Relations
service
Assistant,
OGM
Total None 1 day, 2 hours and 46
minutes
299
Policy Planning and Information Management
Division
Internal Services
300
63. Simple System Design Development
Provision of simple system design development services to LLDA divisions and
offices

Who May Avail LLDA divisions who want to improve their respective
processes through automation.

Request for System Development and Policy Planning and Information
Maintenance Form (1 original) Management Division (PPIMD), 4th Floor,
LLDA Office
Processing Person
Time Responsible
1. Submits 1. Perform None 3 hours Information
accomplished analysis and Technology
Request for
System planning based Officer (ITO)
Development on the I, PPIMD
and submitted
Maintenance request.
Form with
complete
documentation
/ reference
2. Perform None 3 hours Information

requirements System
gathering and
analysis. Analyst I
(ISA I) or
System
Analyst II
(ISA II),
PPIMD
3. Perform design, None 3 days ISA I or ISA
prototyping and II, PPIMD
software
development
4. Perform unit, None 2 days ISA I or ISA

integration and II, PPIMD
system testing
5. Conduct 2 hours Division
finalization Chief III, ITO
meeting with I, ISA II, ISA
the division I
concerned
301
Processing Person
Time Responsible
6. Perform User None 4 hours LLDA end-
Acceptance users
Test (UAT)
7. Perform system None 4 hours ISA I or ISA
deployment etc. II, PPIMD
302
64. Complex System Design Development
Provision of complex system design development services to LLDA divisions and
offices


Request for System Development and Policy Planning and Information
LLDA Office
Processing Person
Time Responsible
1. Submits 1. Perform None 1 day ITO I, PPIMD
accomplished analysis and
Request for
System planning based
Development on the
and submitted
Maintenance request.
Form with
complete
documentation
/ reference
2. Perform None 1 day ITO I, ISA II

requirements PPIMD
gathering and
analysis.
3. Perform design, None 10 days ITO I, ISAII,

prototyping and ISA I, PPIMD
software
development
4. Perform unit, None 7 days ISA II, ISA I
integration and PPIMD
system testing
5. Conduct 4 hours Division
finalization Chief III, ITO
meeting with I, ISA II, ISA
the division I
concerned
6. Perform User None 2 hours LLDA end-
Acceptance users
Test (UAT)
7. Perform system None 2 hours ISA II or SA
303
Processing Person
Time Responsible
deployment etc. I, PPIMD
Total None 20 days
304
65. Basic Information & Communication Technology (ICT)
Equipment Repair
Provision of hardware repair services to LLDA divisions and offices


Request Computer Repair & Policy Planning and Information
LLDA Office
Processing Person
Time Responsible
1. LLDA end-user 1. Diagnose and None 30 minutes Computer
submits Troubleshoot Maintenance
accomplished Technology
Request (CMT I)
Computer
Repair &
Maintenance
Form.
2. Fix and repair None 1 hour CMT I
3. Testing/burn-in None 1 hour CMT I /end-
of ICT equipment user
4. Clean (if None 45 min CMT I
necessary)
5. Return /setup / 15 min CMT I
conduct final
testing after
installing/
attaching the
peripherals to the
equipment. Turn
over to end
user/s if
equipment is
repaired off-site
Total None 4 hours (approx.)
NOTE: Assuming that the ICT equipment is repairable and without the need to
replace any parts, the total number of hours for the repair can be reduced. However,
if service unit as replacement is not available, the steps 4 and 5 will be skipped to
avoid delay in the operation involving the use of the equipment.
305
66. Normal ICT Equipment Repair
Processing Person
Time Responsible
1. LLDA end-user 1. Diagnose and None 2 hours Computer
Request (CMT I)
Computer
Repair &
Maintenance
Form.
2. Fix and repair None 2 hours CMT I
3. Replace 30 minutes CMT I
defective ICT
parts
4. Testing/burn-in 4 hours CMT I & end-
of ICT equipment user
5. Clean (if None 45 CMT I
necessary) minutes
6. Return /setup / 30 CMT I
conduct final minutes
testing after
installing/
attaching the
peripherals to the
equipment. Turn
over to end
user/s if
equipment is
repaired off-site
Total None Approx. 10 hours or 1 day
NOTE: Assuming that the ICT equipment is repairable and the needed parts to be
replaced are available as waste materials from unserviceable ICT equipment or a
service unit as replacement is available.
306
67. ICT Equipment Repair (Hardware)
Processing Person
Time Responsible
1.LLDA end-user 1. Diagnose and None 2 hours Computer
Request (CMT I)
Computer
Repair &
Maintenance
Form.
3. Prepare 10 minutes CMT I
Equipment
Inspection
Reports and
Recommendatio
n if no spare part
is available from
other
unserviceable
ICT units.
4. Prepare RIS none 5 minutes End-user
5. Post to 5 minutes BAC
PhIlGebs personnel
6. Perform 2 days Supply
canvassing Officer
7. Evaluate and 2 hours CMT I
prepare abstract
of Quotation
including
Recommendatio
n
8.Procure ICT 30 minutes Procurement
parts
9. Deliver ICT 30 minutes Supplier
parts
10.Install ICT parts 30 minutes CMT I
11. Perform 4 hours CMT I
testing/burn-in of
ICT equipment
12. Clean (if None 45 CMT I
necessary) minutes
13. Return / turn 30 CMT I
over to end minutes
user/s
Total None Approx. 4 days
307
68. Major ICT Equipment Repair
Processing Person
Time Responsible
1. Submits 1. Diagnose and None 2 hours Computer
accomplished Troubleshoot Maintenance
Request Technology
Computer (CMT I)
Repair &
Maintenance
Form.
3. Prepare 10 minutes CMT I
Equipment
Inspection
Reports and
Recommendatio
n if there is a
need to send the
ICT equipment to
a third party
supplier.
4. Prepare Service none 10 minutes End-user
Requisition
5. Post to 7 days BAC
PhIlGebs Personnel
6. Perform 2 days Supply
canvassing Officer
7. Evaluate and 2 hours CMT I
prepare abstract
of Quotation
including
Recommendatio
n
8.Procure ICT 30 minutes Procurement
parts
9. Deliver ICT 30 minutes Supplier
parts
10.Install ICT parts 30 minutes CMT I
testing/burn-in of
ICT equipment
12. Return/ turn 30 CMT I
over to end minutes
user/s
Total None Approx. 10 days
308
NOTE: If the ICT part/s to be procured is not readily available, the total number of
days for the repair may be extended for the period of more than a month.
309
69. Normal Maintenance of ICT Equipment
Processing Person
Time Responsible
1. Submits 1. Test ICT None 15 minutes Computer
accomplished equipment. Maintenance
Request Technology
Computer (CMT I)
Repair &
Maintenance
Form.
2. Disassemble None 30 minutes CMT I
ICT equipment if
necessary
maintenance
procedure on
CPU (Clean the
inside/outside
parts of CPU
including
monitor,
keyboard,
mouse and other
accessories.
4. Assemble and none 4 hours CMT I
set up, perform
other
maintenance
procedure such
as running
Windows disk
cleanup, defrag
and other utility
tools, update
antivirus software
and scan for
virus
5. Conduct final 30 minutes CMT I
testing of the
equipment
including the
attached
peripherals and
turn-over to the
end-user
Total None Approx. 8 hours
310
70. Managing Teleconference Request
Provision of managing teleconference request service to LLDA divisions and offices.

Classification ?

Request for Teleconference via Viber N/A
Processing Person
Time Responsible
1. Submits 1. Perform None 2 hours ISA II/ISA I
complete meeting 2 Hours
details of the /webinar
request for scheduling
Teleconferenc based on the
e via Official submitted
Viber Group. request.
2.Send email None 1 hour ISA II/ISA I
notification/ 1 Hour
reminder to
participants
regarding the
details of the
scheduled
meeting/webinar
.
3. Perform None
technical 2 hours MIS Staff,
Teleconference
support. Support Team
4. Send recorded 1 day ISA II/ISA I

meeting to the
participants if
indicated in the
request.
Total None 27 hours
311
71. LLDA Corporate Website Updating
Provision of LLDA Corporate website updating services to LLDA divisions and offices

Who May Avail LLDA divisions who want to publish documents, data,
information, announcements, write-ups, press releases and
photos etc. to the public.

Corporate Website – Upload and Publish Policy Planning and Information
Request Forms (1 original) Management Division (PPIMD), 4th Floor,
LLDA Office
Processing Person
Time Responsible
2. Submit 1. Check/ review None 2 hours Planning
accomplished the requested Officer II (PO
Corporate website content to II), PPIMD
Website – Upload be published and
and Publish send the request to
Request Forms Division Chief III,
including the PPIMD for
softcopy and print approval.
copy of content
2. Review/ approve None 30 minutes Division

the website Chief III,
content. PPIMD
3. Perform website None 30 minutes Data

uploading. Controller III
as Website
Administrator
4. Send the None 15 minutes Data

website link of the Controller III
published item to as Website
PO II and DC III as Administrator
proof that the
content is already
published and
accessible to the
public.
Total None Approx. 3 hours
312
Management Services Department-
Administrative Division
External Services
313
72. Issuance of Service Record of In-active Employees
Certification issued to an employee detailing their employment history with the
Authority,
Division : Administrative Division

Classification : Complex
Type of Transaction : G2C
Who May Avail : 1. Separated Employees
2. Immediate family of Separated Employees

Request for Documents Form (1 copy) Administrative Division - Human
Resource Section
Authorization Letter if through Applicant
representative
Reproduced copy of 1 Valid ID of Authorized Representative of the
representative (1 copy) Applicant
Reproduced copy of 1 Valid ID of Applicant
requester (1 copy)
Processing Person
Client Steps LLDA Actions Fees
Time Responsible
Secure a copy of 1. Provide None 5 Human
Request for Request for Minutes Resource
Document Form Documents Form Management
Assistant,
1.1 If Administrative
representative Division ,
require Administrative
submission of an Division
Authorization
Letter with
reproduced
copies of
Government
Issued ID’s of
requester and
representative
Submit 2. Receive None 5 Minutes Human Resource
accomplished accomplished Management
Request for form Assistant,
Documents Form Administrative
for processing Division ,
Administrative
Division
314
Processing Person
Time Responsible
2.1 Retrieve 3 days Human Resource
Records at the Management
LLDA Calauan Assistant,
Records Room Administrative
Division ,
Administrative
Division
2.2 Review of 1 day Human Resource

Records Management
Officer IV,
Administrative
Division
3. Certify 1 hour Division Chief III,

correctness of Administrative
entries Division
Return to the 4. Release None 5 Minutes Human Resource

Administrative Service Record Management
Division - Assistant,
Human Administrative
Resource Division
Section for the
release of
Service
Records
Total None 4 Days, 15 Minutes
315
Management Services Department-
Administrative Division
Internal Services
316
73. Issuance of Service Record of Active Employee
Certification issued to an employee detailing their employment history with the
Authority,

Classification : Simple
Type of Transaction : G2G
Who May Avail : Current Employees only

Request for Documents Form (1 copy) Administrative Division - Human
Resource Section
Processing Person
Time Responsible
1. Secure a copy 1. Provide None 5 Human
of Request for Request for Minutes Resource
Document Form Documents Form Management
Assistant,
Administrative
Division ,
Administrative
Division
2. Submit 2. Receive None 5 Minutes Human Resource
Administrative
2.1 Retrieve 1 Hour Division
Records
Human Resource
Management
Assistant,
Administrative
2.2 Evaluation of 2 days Division ,
Records Administrative
Division
Human Resource
Officer IV,
Administrative
Division
3. Certify 1 Hour Division Chief III,

entries Division
3. Return to the 4. Release None 5 Minute Human
317
Processing Person
Time Responsible
Administrative Service Record Resource
Division - Human Management
Resource Section Assistant,
for the release of Administrative
Service Records Division
Total None 1 Day, 2 Hours, 15 Minutes
318
74. Issuance of Request for Certificate of Employment (with
compensation or with leave)
Service Information


Request for Documents Form (1 Copy) Administrative Division - Human
Resource Section
Processing Person
Time Responsible
Secure a copy of 1. Provide None 5 Minutes Human Resource
Request for Request for Management
Document Form Documents Form Assistant,
Administrative
Division ,
Administrative
Division
Administrative
2.1 Retrieve 1 Hour Division
Records
Human Resource
Management
Assistant,
Administrative
2.2 Review of 2 days Division ,
entries Division
Human
Resource Officer
IV,
Administrative
Division
3. Certify Division Chief III,

entries Division
Return to the 4. Release 5 Minute Human Resource
319
Processing Person
Time Responsible
Administrative Service Record Management
Division - Assistant,
Human Administrative
Resource Division
Section for the
release of
Service
Records
Secure a copy 5. Provide 5 Human
of Request for Request for Minutes Resource
Document Documents Form Management
Form Assistant,
Administrative
Division ,
Administrative
Division
Total None 2 Days, 2 Hours, 20 Minutes
320
75. Employees Clearance
Issued to guarantee that an employee is cleared from all responsibilities and
accountabilities with the Authority and its processes during leave or separation from
service.

Classification : Highly Technical
Who May Avail : Current Employees

Request for Documents Form (RDF) Administrative Division - Human
Resource Section
Processing Person
Time Responsible
Administrative
Division
Submit 2. Receive the None 5 Minutes Human Resource
accomplished required Management
Request for document and Assistant,
Documents Form check for Administrative
for processing completeness Division
2.1 Route 20 days Respective units

Employee Clerks/Secretaries
Clearance for
signature of
respective
authorized
individuals
Return to the 3. Issue the None 5 Minutes Human
Administrative Employee Resource
Division - Human Clearance to the Management
Resource Section client Assistant,
for the Issuance Administrative
of a duplicate Division
copy of the
Employee
Clearnace
Total None 20 Days, 15 Minutes
321
76. Travel Authority
Certification issued to government employees prior to travel abroad.

Who May Avail : Current Employees

Request for Documents Form (RDF) Administrative Division - Human
Resource Section
Application for Leave (2 copy) Administrative Division - Human
Resource Section
Processing Person
Time Responsible
and Application and Application Administrative
for Leave for Leave Division
Request for form and process Assistant,
Documents Form request Administrative
and Application Division
for Leave
2.1 Assess 30 Minutes Human Resource

availability of Management
leave credits to Assistant,
be used Administrative
Division,
Administrative
Division
2.2 Certify 15 Minutes Human Resource

summary of leave Management
credits Officer IV,
Administrative
Division
2.3 Approve 1 Day Respective

Application for Division Chief of
Leave requester (Below
30 days)
General Manager
322
Processing Person
Time Responsible
(Above 30 days)
PrepareTravel 15 Minutes Human Resource

Authority Management
Assistant,
Administrative
Division ,
Administrative
Division
Endorse Travel 15 Minutes Division Chief III,

Authority for Administrative
signature of the Division
General Manager
Approve Travel 1 Day General Manager

Authority
Return to the Issue the None 5 Minutes Human Resource
Administrative Service Management
Division - Record to the Assistant,
Human employee Administrative
Resource Division
Section for
the release of
Service
Records
Total None 2 Days 1 Hour 40 Minutes
323
77. Filing of Pag-Ibig Loans Application
Transmittal of accomplished loan applications for processing of Pag-Ibig Fund

Who May Avail : All Employees

Pag-Ibig Multi Purpose Loan (MPL) Form Administrative Division - Human
Resource Section
Reproduced copy of Two (2) valid Applicant
government issued ID’s with specimen
signature
ATM Machine Balance Printout Applicant
Latest Certified Reproduced Copy of Finance Division
Payslip
Processing Person
Time Responsible
Secure Required 1. Provide Pag- None 5 Reproduction
Pag-big MPL Ibig MPL Form Minutes
Form
Submit 2. 2. Receive None 5 Human Resource
accomplished accomplished Minutes Management
Pag-Ibig Loan form and process Assistant,
Application and request Administrative
attachments 3. Division
2.1 Check for 10
completeness of Minutes
submitted form Human Resource
and attachments Management
2.1 Evaluate Assistant,
payslip if within 5 Administrative
the required net Minutes Division
take home pay
stated in the GAA
Budget Officer IV,
2.2 File to Pag- Finance Division
Ibig for processing 1 day
(Filing every (paused-
Thursday) clock)
Human Resource
Management
Assistant,
Administrative
Division
324
Processing Person
Time Responsible
Return to the Inform the 5 Minute Human Resource
Administrative Loan Management
Division - Human Applicant on Assistant,
Resource Section the status Administrative
on the status of Division
application
Total None 1 Day, 30 Minutes
325
78. Agency Liaison Officer’s Confirmation of GSIS Loan/s –
Active Employee
Confirmation of GSIS loan application of employee for prior to loan approval.


Latest Pay slip Employee
Processing Person
Time Responsible
Inform Agency 1. Request None 5 Minutes Agency
Authorized applicant to Authorized Officer
Officer (AAO) on provide a copy
Loan Application of latest pay
slip
Submit pay slip 2. Receive the None 15 Minutes Agency
for evaluation requirement Authorized Officer
and check if
eligible for
loan:
2.2 Start
Processing 1 Day Agency
request Authorized Officer
Total None 1 Day 20 Minutes
326
Management Services Department-Finance
Division
External Services
327
79. Certificate of Final Tax Withheld at Source (BIR Form 2306)
This certificate shows the income subjected to final tax paid by the withholding
agent. The Agency, being the withholding agent, issues this certificate on or before
the deadlines set forth by the BIR or upon request of the client, however, the Agency
must furnish such certificate simultaneously with the Agency’s income payment.
Division : Finance Division

Type of Transaction : G2B–Government to Business
Who May Avail : LLDA Suppliers

None None
Processing Person
Time Responsible
1. Proceed to 1. Verify if the None 15 Minutes Budget
the Finance goods/servic Officer III
Division es
Office and transacted
submit the with the
request for client has
the been paid
Certificate by the
or BIR Form Agency
2306
2. Prepare the None 15 Minutes Budget
Certificate Officer III
3. Issue the None 1 Minute Budget
Total None 31 Minutes
328
80. Certificate of Creditable Tax Withheld at Source (BIR Form
2307)
This certificate shows the income subjected to expanded withholding tax paid by the
withholding agent. The Agency, being the withholding agent, issues this certificate on
or before the deadline set forth by the BIR or upon request of the client, however, the
Agency must furnish such certificate simultaneously with the Agency’s income
payment.
BIR Form 2307 is considered as a tax credit against the income tax liability of the
client in the taxable quarter or year in which the income was earned or received.

Type of Transaction : G2B–Government to Business
Who May Avail : LLDA Suppliers

None None
Processing Person
Time Responsible
1. Proceed to the 1. Verify if the None 15 Minutes Budget
Finance goods/servic Officer III
Division Office es
and submit the transacted
request for the with the
Certificate or client has
BIR Form been paid
2307 by the
Agency

329
Management Services Department-Finance
Division
Internal Services
330
81. Certification of Payments to GSIS
The Certification of payments to GSIS is issued to employees of the Agency
requesting this document that states the premium contributions and other amounts
due to GSIS that was automatically deducted from the salary (e.g. loan repayments).

Type of Transaction : G2G – Government to Government
Who May Avail : LLDA Employees

Principal
None Not applicable
Representative
Authorization Letter (1 Original) Principal
Processing Person
Time Responsible
4. Proceed to 1. Gather None 2 Days Budget
Finance necessary Officer III
Division documents (e.g
Office and CTC of
submit the remittances
request. and ORs)
In case of
Representative,
authorization
letter must be
presented.

331
82. Certification of Payments to HDMF
The Certification of payments to Home Development Mutual Fund (HDMF) is issued
to employees of the Agency requesting this document that states the contributions
and other amounts due to HDMF.


Principal
None Not applicable
Representative
Processing Person
Time Responsible
2. Proceed to the 1. Gather None 2 Days Budget
Division Office documents (e.g
and submit the CTC of
request remittances and
ORs)
Total None 2 Days
332
83. Certification of Payments to Mowel
The Certification of payments to Mowel is issued to employees of the Agency
requesting this document that states the contributions and other amounts due to
Mowel.


Principal
None Not applicable
Representative
Processing Person
Time Responsible
1. Proceed to the 1. Gather None 30 Minutes Budget
Division Office documents (e.g
and submit the CTC of
request remittances
and ORs)
In case of
Representative,
authorization
letter must be
presented.
2. Sign the None 2 Minutes Accountant

Certification III

Certification Officer III
333
84. Certification of Payments to Philhealth
The Certification of payments to Philhealth is issued to all employees of the Agency
requesting this document that stating the contributions and other amounts due to
Philhealth.


Principal
None Not applicable
Representative
Processing Person
Time Responsible
1. Proceed to the 1. Prepare the None 20 Minutes Budget
Finance Certification Officer III
Division Office
and submit the
request
In case of
Representative,
authorization
letter must be
presented.
2. Sign the None 2 Minutes Accountant

Certification III

Certification Officer III
334
VI. Feedback and Complaints
Feedback and Complaints Mechanism
How to send 1. Talk to our Officer of the Day at the Public Assistance
feedback Desk.
2. Accomplish the Feedback Form, which is available at the
Public Assistance Desk.
3. Electronic mail at piu@llda.gov.ph.
4. Call us through Office of the General Manager -(02)
8332-23-46
How feedback are Feedbacks are analyzed by the receiving person and
processed forwarded to the concerned department/division/office for
their appropriate action.
How to file a Answer the our Feedback Form and and drop it at the
complaint designated drop box at the 2nd Floor, Visitor’s Registration
Desk.
Complaints can also be filed via the following:

1. Talk to our Officer of the Day at the Public Assistance
Desk.
2. Accomplish the Feedback Form, which is available at the
Public Assistance Desk.
3. Electronic mail at piu@llda.gov.ph.
4. Call us through Office of the General Manager -(02)
8332-23-46
Make sure to provide the following information

 Name of person being complained
 Incident
 Evidence
For inquiries and follow-ups, clients may contact the following

telephone number: Office of the General Manager -(02)
8332-23-46
How complaints are Complaints are submitted to the Office of the General
processed Manager for evaluation and investigation.
Contact Information ARTA: complaints@arta.gov.ph

of CCB, PCC and 1-ARTA (2782)
ARTA PCC: 8888
CCB: 0908-881-6565 (SMS)
335
VII. List of Offices
Office Address Contact Information

Office of the General LLDA Office, National Jaime C. Medina
Manager Ecology Center, East General Manager
Avenue, Diliman, Quezon Direct Line: (02) 8332-23-
City 46
ogm@llda.gov.ph
Office of the Assistant Engr. Generoso M. Dungo

General Manager Acting Assistant General
Manager
Direct line: (02) 8376-40-
67
oagm@llda.gov.ph
Management Services Reena L. Buena

Department Department Manager II
msd@llda.gov.ph
Administrative Division Aida T. Samiano
Division Chief III
Direct line: (02) 8376-4061
Local number: 123
ad@llda.gov.ph
Finance Division Atty. Marilou R. Remular

Division Chief III
Local number: 111
fd@llda.gov.ph
Environmental Engr. Emiterio C.

Regulations Department Hernandez
Department Manager III
Environmental Local number: 117
Compliance Office erd@llda.gov.ph
Clearances and Permits Engr. Guillermo E. Orgil

Division Officer-in-Charge
Local number: 104
cpd@llda.gov.ph
Surveillance and Engr. Aloysius B.

Monitoring Division Capisonda
Division Chief III
Local number: 103
smd@llda.gov.ph
Enforcement Division Engr. Rowena J.

Pagdingalan
Officer-in-Charge
336
Office Address Contact Information
Local number: 118
ed@llda.gov.ph
Shoreland Management LLDA Office, National Aristotle R. Castro

Office Ecology Center, East Officer-in-Charge
Avenue, Diliman, Quezon Direct line: 8376-40-67
City smo@llda.gov.ph
Resource Management Engr. Jun Paul U. Mistica

and Development OIC
Department Local line: 112
rmdd@llda.gov.ph
Project Development, Engr. Jun Paul U. Mistica

Monitoring and Evaluation Division Chief III
Division Local line: 135
pdmed@llda.gov.ph
Community Development Reena L. Buena

Division Local line: 131, 143
cdd@llda.gov.ph
Environmental Laboratory Engr. Jocelyn G. Sta. Ana

and Research Division Division Chief III
Local line: 106
elrd@llda.gov.ph
Policy Planning and Cesar R. Quintos

Information Management Division Chief III
Local line: 108
ppdd@llda.gov.ph
Legal and Adjudication Atty. Zenaida R. Lapuz

Division Attorney V
Local line: 119
legal@llda.gov.ph
337

LLDA Citizens - Charter

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LLDA Citizens - Charter

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LAGUNA LAKE DEVELOPMENT AUTHORITY

IV. Service Pledge

Develop, implement, and improve a transparent public service delivery

Adhere to the highest degree of standards for government service.

Shoreland Management Office

Environmental Regulations Department-Surveillance and Monitoring Division

Environmental Regulations Department-Surveillance and Monitoring Division

Environmental Regulations Department-Enforcement Division

Environmental Regulations Department-Clearances and Permits Division

Environmental Regulations Department-Environmental Compliance Office

Resource Management and Development Department-Environmental Laboratory

Resource Management and Development Department-Community Development

Legal and Adjudication Division

Office of the General Manager

Office of the General Manager

Management Services Department-Administrative Division

Management Services Department-Administrative Division

Management Services Department-Finance Division

Management Services Department-Finance Division

Division Shoreland Management Office

Checklist of Requirements Where to Secure

Division Shoreland Management Office

Checklist of Requirements Where to Secure

Certification and/or letter issued to applicants verifying if a certain parcel of land is

Division Shoreland Management Office

Checklist of Requirements Where to Secure

Division Shoreland Management Office

Checklist of Requirements Where to Secure

6. Endorses report None 1 Hour Clerk/Special

Division Surveillance and Monitoring Division (SMD)

Checklist of Requirements Where to Secure

3.3 River / Lake

Division Surveillance and Monitoring Division (SMD)

Checklist of Requirements Where to Secure

Division Surveillance and Monitoring Division (SMD)

Checklist of Requirements Where to Secure

3. None 3. Stamp on the none 3 minutes Clerk II,

Total None 20 minutes

Division Surveillance and Monitoring Division (SMD)

Checklist of Requirements Where to Secure

Division Surveillance and Monitoring Division (SMD)

Checklist of Requirements Where to Secure

6. None 6. Fax ROLA not None 2 hour Clerk II,

Division Surveillance and Monitoring Division (SMD)

Checklist of Requirements Where to Secure

4.2 Encode in the

4.3 Submit inspection

Division Enforcement Division

Checklist of Requirements Where to Secure

1.1 Checks and signs None Division Chief

3.3.3 If the source

Cost of Laboratory Analysis (depending on the parameters to be analyzed):

Division Clearances and Permits Division

Classification Highly technical

Type of Transaction G2B-Government to Business, G2G-Government to

Checklist of Requirements Where to Secure

2. Environmental Compliance Certificate OR DENR-EMB having

3. SEC-approved Articles of Incorporation (for SEC / CDA / DTI

5. Receives 5. Endorses one copy None Frontliner

Endorses to ERD Head

5.7 Reviews None 3 Days Department

Receives LC / Explains the LC